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27 Review Centre Tesco Travel Insurance Reviews

  • Full review by
    afgadhge
    on 12th May 2009


    User Rating : 0
    Respect : 0

    Good Points: Staff on the phone were helpful and polite

    Bad Points: Claims not reviewed based on factual information or merit. Take your case further if it legitimate and you will get your money back.

    General comments: Do not touch Tesco Travel Insurance. You will not be able to make a claim. Had a completely ligitimate case but they refused to pay based upon interpretation of words in the contract. I will definately get my money back from small claims court as we have such a strong case. It seems like they refuse almost all claims and make the consumer take further action either via FSO or small claims court. This reduces the amount they have to pay out as most people, once their claim is rejected, will not take their case further. You have been warned.
    afgadhge's review and ratings     | 131 words

  • Review by
    eswanson
    on 4th May 2009


    User Rating : 0
    Respect : 0

    I had a truely horrendous experience with Tesco Travel Insurance. We had to cancel our holiday at the last minute as I found out I was pregnant unexpectedly. My Doctor advised me not to travel as we were due to go to Africa in an area where I would need to take maleria tablets. I range Tesco and was told that I could not claim under the terms of their policy. I suffered an early miscarriage a week later. After the shock had worn off, I rang up to inform them of this and was told that I still co ...
    eswanson's full review     | 377 words

  • Review by
    lucie01
    on 27th Mar 2009


    User Rating : 0
    Respect : 0

    I purchased Tesco annual travel insurance in March 2008 and booked August 2008 for my daughters wedding in Mauritius for Sept 2009. In December 2008 we found out my dad had cancer. I have just come to renew my annual insurance with Tesco and have been told that if I have to cancel I will not be covered as this is a new policy, I would need to have booked and travelled before the insurance ran out. I would not recommend annual insurance as we are now not covered if my dad becomes really ill eve ...
    lucie01's full review     | 199 words

  • Review by
    jnthsh
    on 26th Mar 2009


    User Rating : 0
    Respect : 0

    I took out a travel insurance policy with tesco earlier in the year, which covered delayed baggage. I flew with Ryanair to germany, and , my bag was delayed. The bag was then found and I received it 36hours later, 12 hours after the required time for a small £100 compensation payment from my insurance policy [not enough to resupply me with what I needed for the time, but anyway].I have now had several calls with tesco, correspondence which involved emails I had to print and send (no custo ...
    jnthsh's full review     | 157 words

  • Review by
    dontwastyourmoney Rank: Lance Corporal
    on 26th Mar 2009


    User Rating : 0
    Respect : 0

    in my opinion the staff at tesco travel insurance are extremely unprofessional. I had bee told that my claim was successful on 2 occassions. ( time involved was6 weeksI) was then told that my claim was unsuccessful... they appeared to use any excuse not to pay. I am reporting them to the travel ombudsman
    dontwastyourmoney's full review     | 60 words

  • Review by
    travelbern Rank: Lance Corporal
    on 26th Mar 2009


    User Rating : 0
    Respect : +1

    The insurance was easy to attain. It has taken Tesco Travel Insurance 7 weeks to be refuse my claim of lost spectacles. After numerous phone calls and 2 letters. i had been told that i would rec a checque in the post this week .today i am told that the claim has been refused.... in my opinion I have been dealt with unproffessionally and incompetently.
    travelbern's full review     | 63 words | 1 comment added.

  • Review by
    snatch
    on 1st Dec 2008


    User Rating : 0
    Respect : 0

    I was told that as my suitcase had been out of sight then I had no claim. I could only claim whilst it was in my sight. Who is going to take stuff from the case while you have it in your sight!
    snatch's full review     | 93 words

  • Review by
    mave2610
    on 26th Sep 2008


    User Rating : 0
    Respect : 0

    Myself and my family have just returned from a villa holiday in Majorca while there our villa was broken into the back door was wide open and over a £1000 worth of our possessions and clothes were taken obviousley this ruined our holiday but we thought well at least we have insurance and can claim it back, we got a police report and once home called Tesco insurance to report it to be told as we could not tell them how the thieves had gained entry our insurance was void they did not even w ...
    mave2610's full review     | 261 words

  • Review by
    Juliewood2105 Rank: Lance Corporal
    on 11th Sep 2008


    User Rating : 0
    Respect : 0

    I was booked to go to America last July, unfortunatly the day before my flight, my mother sadly passed away. After the inital shock my husband tried to claim from Tesco Travel Insurance on my behalf the flight, which was I though covered by my policy. I was told to forward a copy of the death certificate, which I did, and was then informed that they needed permission to access my mothers doctors records! They said that if she was ill prior to me booking a flight then the policy was null and void ...
    Juliewood2105's full review     | 140 words | 1 comment added.

  • Review by
    poroger
    on 27th Apr 2008


    User Rating : 0
    Respect : 0

    Summary: Making a claim from Tesco Travel Insurance was like getting in the boxing ring with Mike Tyson, it felt like Tesco made every effort to duck and dive out of any payment. My experience was very difficult, very slow and made me regret taking out a cheap policy. From the start of claim it took 5 months to receive a payout. I had about 15 phone conversations and multiple letters toing and throing over nit picking queries from Tesco. Final payout was around half of the original claim, ...
    poroger's full review     | 508 words

  • Review by
    pjryan
    on 7th Apr 2008


    User Rating : 2
    Respect : 0

    I ordered Tesco Travel Insurance for a recent trip to Canada. It was all a bit last minute so ordered only the day before. I was told I would receive a confirmation email confirming the policy but this never arrived. Upon arriving back in Heathrow my flight was cancelled due to snow. I was on Standby for the rest of the day until the Airline said I would have to get the first flight in the morning. I quickly reviewed the policy document on the Tesco Website and was comfortable this would cover t ...
    pjryan's full review     | 454 words

  • Review by
    jusser72
    on 3rd Apr 2008


    User Rating : 2
    Respect : 0

    Made a travel claim after being mugged in Tenerife and the whole process took five months of sending receipts, quotes , letters and telephone calls. A total and utter disgrace too much to write down i would be here all day. I would advise anyone against taking out a policy with Tesco, i choose them as they were one of the more expensive quotes and therefore expected a good policy. How wrong I was. I will never use Tesco insurance for anything again no matter how cheap.
    jusser72's full review     | 101 words

  • Review by
    spavroon
    on 29th Feb 2008


    User Rating : 0
    Respect : 0

    Not a great deal of money involved, but an annoying lack of comprehension. We were traveling with a ferry company departing from Dover at 8a.m. After 3/4 hour the ferry stopped at sea. The captain announced that their had been an engine failure. We bobbed about for several hours before being told we would have to return to Dover! At 3PM we were back in Dover with no ferry until the following day. We stayed at a b&b until the following day. When I tried to make a claim I was told that if the bo ...
    spavroon's full review     | 155 words

  • Review by
    Sue1961
    on 4th Jan 2008


    User Rating : 0
    Respect : 0

    We had to cancel our holiday two days before we were due to go to Turkey July 2007, due to my husband being rushed into hospital, where one of the male nurses told us if we had gone away he would have lost his leg due to a severe infection. They were very sympathetic and said that they would send the paperwork on for us to fill in. Since then we have had nothing but a roundabout. After many forms and phone calls, we finally seemed to be getting somewhere after we spoke to a woman in December 2 ...
    Sue1961's full review     | 254 words

  • Review by
    TotallyAppalled
    on 2nd Jan 2008


    User Rating : 0
    Respect : +1

    My wife and I took out a Tesco Annual Travel Insurance policy in May of last year, knowing that we would be going on approx. 3 holidays through the following year. On 30th November we were due to go on a 7 day Caribbean cruise with my sister &brother in law, having paid the remaining £2500 balance of the cruise during the latter part of September. Unfortunately, my sister in law, became very ill and after suddenly being admitted to hospital passed away 3 weeks later, only a week before o ...
    TotallyAppalled's full review     | 225 words | 1 comment added.

  • Review by
    Guest.
    on 20th Dec 2007


    User Rating : 0
    Respect : 0

    We spoke to the bank covering our home contents insurance, Lloyds and had a much more mature and reasonable reaction from someone who maybe understood that being robbed can also be emotionally upsetting; and also that informing the Italian police from 40, 000 feet presented some difficulties. I would very much keep clear of Tesco in future and would recommend them to no one.
    Guest's full review     | 89 words

  • Review by
    kruppie
    on 24th Aug 2007


    User Rating : 0
    Respect : 0

    Don't buy it Tesco Travel Insurance! They are only good for groceries!
    kruppie's full review     | 94 words

  • Review by
    Jonwilmot
    on 8th Jan 2007


    User Rating : 0
    Respect : 0

    Not worth the paper it was written on. We tried to make a claim and found that no valuable items are covered unless they are with you. If they are locked in the boot of your car they are not covered. If they are locked in your apartment they are not covered. We also had two coats stolen, combined value £220.00. They were both over a year old. Tesco told us that they would only be covered if we had proof of ownership!
    Jonwilmot's full review     | 115 words

  • Review by
    persianlady
    on 4th Dec 2006


    User Rating : 0
    Respect : +1

    They do everything, under the sun, not to give you what you claim. It is too expensive, they offer very poor service and have an unhelpful claim centre. The biggest mistake is to buy travel insurance in a hurry without reading the reviews. My luggage was broken and dented within a week of calling to claim, they said you should have a report from the airport as soon as you arrived to UK, then they said you should have claimed within 24 hours. After a long flight and waiting at two airports, ...
    persianlady's full review     | 157 words

  • Review by
    John Hogsden
    on 29th Oct 2006


    User Rating : 0
    Respect : +2

    We purchased travel insurance from Tesco. This was a single policy for a family. We had to claim for lost belongings upon our return from holiday. We were interrogated, and we felt, after each telephone conversation with them that we were committing an act of fraud. We had to send them our household insurance details in case we were career claimants! We would not mind, but the claim was for a very small amount, and we only continued fighting them out of principle we were not letting them trea ...
    John Hogsden's full review     | 160 words | 1 comment added.


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