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Written on: 18/04/2016
My son was taken ill and admitted to hospital on a family holiday to the USA. One brief phone call (3 minutes or so) was all that was required and the people on the emergency line sorted out everything with the hospital for us. Customer service was outstanding and it was all much easier than I expected. I was very impressed and will definitely buy travel insurance from Tesco bank again… Read Full Review
Written on: 16/01/2016 by posie2006 (1 review written)
Wanted a quote for my son who is going away with college. It says you get 20% off with your club card so i thought id do 2 separate quotes, one with my club card and one without. I got a quote of £13.99 with my card and then a quote of £14.49 without it....now im not a genius here but im sure that's not a 20% difference that Tesco states that you get. To me they are selling the insurance with false information trying to reel people in with the 20% off.... DON'T BE FOOLED PEOPLE!!… Read Full Review
Written on: 14/12/2015 by Normangt (1 review written)
Took out travel insurance for a family holiday and chose the everyday cover. Unfortuntately lost my spectacles with a big wave in the sea. Although my policy states personal belongs covered apparently I'm not.!, Total rip off. Bunch of pirates. Decided to bin my club card and shop at Morrisons from now on. These companies will be the death of all insurance companies… Read Full Review
Written on: 08/12/2015 by Avoidtesco (1 review written)
Do not se tesco insurance, I tried to cancel a policy less than 24 hours after taking it out and was told I couldn't because my travel date was within 28 days. Also customer service advised they do not have a complaints department! AVOID!… Read Full Review
Written on: 12/09/2014 by Calkin (1 review written)
AVOID TESCO TRAVEL INSURANCE AT ALL COSTS! Wife and I due to go on holiday, we insured starting day of flight (NB NEVER do that!). A few hours before my mother was taken ill and into hospital. Later, I was told that Mum was gravely ill, and I decided not to go (wife went). 10 days later, Mum died. I called Tesco and was told 'Not covered' as the 'Original Incident' happened a few hours before the cover started, even though I did not decide to go on the holiday until after the cover had… Read Full Review
Written on: 01/08/2014 by 331Kirkland (1 review written)
I would not recommend it to anybody, very poor customer support , 3 times phoned them , still did not receive the policy, supposed to travel tomorrow , but has only insurance policy number , never received the paperwork neither by email, post or text. They told me that they have sent it to me twice, but nobody could provide me with a tracking number. Hotmail email - they told me does not work. What about text? Also if you would like to send a complaint, you can do it only by letter, no email… Read Full Review
Written on: 01/08/2012 by Squizle (1 review written)
Unfortunately we had to cancel our family holiday due to an illness and ongoing medical tests on a close family member. We notified Tesco Travel insurance just over 2 weeks before we were due to travel that there was a possibility of cancellation but didn't actually cancel until the day before we should have gone. As the claim was due to a medical condition, the GP had to complete the declaration. The information he provided was very basic. I included a timeline showing all appointments… Read Full Review
Written on: 24/02/2012 by jenningfer (1 review written)
Would recommend Tesco Travel Insurance to my friends. Had to cancel 3 Holidays due to illness and tesco travel insurance paid out with no problems. Would just like to thank all at Ageas Insurance for there prompt action… Read Full Review
Written on: 02/09/2011
There isn't a single insurance policy on this site that never gets any negative reviews, because there's always someone who has a poor experience (often, it seems, because they've failed to listen to or read the important details of the policy). Don't let the negative reviews put you off; Tesco Travel Insurance is good. It's not the cheapest travel insurance out there, but it's still good quality for money. The three cover levels and other options on the policy allow you to tailor your quote to… Read Full Review
Written on: 08/07/2011 by brianx (4 reviews written)
Well dont try to use your Tesco Rewards Coupons when buying TTI as they will never give you them. They promise to do so, and keep promoting this product saying you can use these things but beware they never give you the retuns forms so you never get the promised deduction. I have been waiting for 3 months for these illusive coupons, I have written to two complaints depts and the CEO. NOTHING. It is amazing that that these products are traded on the open market when they just will not give the… Read Full Review
Written on: 19/05/2011
- Everyone I spoke to over the phone (particularly the young man who originally offered the quote) was friendly, helpful and thorough.
- The price was competitive: within the range of other quotes I'd been given.
- The information I was given over the phone, by email and by post was clear and packed full of detail, giving me plenty of opportunity to make sure the policy was right for me.
- They paid out on my claim, and reasonably quickly too.
- There ARE cheaper policies out there… Read Full Review
Written on: 11/02/2011 by mirryma (3 reviews written)
we tried to claim for my 3 day stay in hospital in Malta. We had to deal with both Tesco and the underwriters. Also they have just got new underwriters. They constantly passed the buck. Obviously never read important documents we sumitted and dismissed our claim for not informing them of a mild condition of asthma. The hospital report did not even mention asthma. We will never again do something as important as insurance on a website.This week our renewal notice failed to list asthma as a… Read Full Review
Written on: 07/02/2011
Just tried to book travel insurance on line what a S**T website told me i then had to dial an 0845 which i have to pay for only to be kept on hold 15 minutes then i had some foreign person who had not got a clue why i could not buy the insurance on line… Read Full Review
Written on: 14/09/2010
I lost a diamond Cross necklace in Dubai that had been a birthday present from my brothers, i was very upset as you can imagine but as i had insurance knew that when i got home could hopefully replace it before my brothers noticed!! i arrived home an called my insurance company (Tesco Travel insurance) only to find out my policy had been miss sold to me and i was insured on personal items up to £1250 however with a £200 break on each item! This was something that i had not been told when… Read Full Review
Written on: 11/09/2010 by lucavigg (1 review written)
BE VERY CAREFUL when speaking to TTI on the phone. If they suggest that you convert your single trip to an annual policy, MAKE SURE that they do not suggest that you start the policy on the day of departure, as they did with me. I even asked them at the time, if the T's & C's were the same as the single trip? They said "Yes".
Outcome? When I rang to make sure we were covered for cancellation when my back went before we left, I was told that we were not covered for cancellation until the date… Read Full Review
Written on: 10/09/2010
Tesco travell insurance is absolutely worthless, a complete and utter waste of money. I am still waiting for settlement of a perfectly legit claim from 3 months ago despite several phone calls and letters, it's got to the stage where I am about to contact the Ombudsman and also do all my shopping at Morisons.
Spread the word far and wide to help stop others waisting their hard earned money.
Rhys… Read Full Review
Written on: 25/07/2010 by Grandmasuzey (1 review written)
Tesco travel insurance. Claim was settled yesterday for an incident in January 2010. Having been mugged in Barcelona I was pretty fragile in Feb when I made the claim and the advisor I spoke to was totally unsympathetic and spoke to me as if I were the mugger rather than the victim. When I did not send back the claim form as quickly as they would like (there is no official timescale) I was harrassed with letters and phone calls but once I had done this all went very quiet. 7 phone calls and 3… Read Full Review
Written on: 19/07/2010
Unfortunately I was caught up with the Volcanic ash problem so was therefore ENTITLED to £400 from Tesco.
What with 'cheques not arriving', 'not being stopped' etc my claim is still ongoing some 2 months after Tesco informed me it was being processed.
Its clear to me that Tesco make a huge profit due to not paying either suppliers or customers.
Its about time the british public stood up to them. Don't touch this Travel Insurance. It may be cheap but its pathetic… Read Full Review
Written on: 20/10/2009 by cara1982 (1 review written)
My husband fell ill hours before we were due to fly home from Tunisia - I called Tesco immediately and they could not have been more understanding or helpful. They promptly guaranteed my husbands treatment as well as my accommodation at the clinic we were staying in.
They called me almost daily to check on our progress and were always reassuring and polite. On our discharge from the clinic after 5 days we were booked on the next available flight home and experienced no problems in spite of… Read Full Review
Written on: 12/05/2009 by afgadhge (1 review written)
Do not touch Tesco Travel Insurance. You will not be able to make a claim. Had a completely ligitimate case but they refused to pay based upon interpretation of words in the contract. I will definately get my money back from small claims court as we have such a strong case. It seems like they refuse almost all claims and make the consumer take further action either via FSO or small claims court. This reduces the amount they have to pay out as most people, once their claim is rejected… Read Full Review
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