Aviva Travel Insurance Reviews

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2.8 stars
Average rating for this product is: 2.8 out of 5

From 2 ratings and 9 reviews

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Summary

Norwich Union Trvael Insurance is now known as Aviva Travel Insurance.


Average Ratings for Aviva Travel Insurance

  • Value for Money3.4 stars
  • Reviewer Ratings3.4 stars
  • Overall Rating2.8 stars

9 Reviews For Aviva Travel Insurance

  • Guest 10th Jun 2009

    Reviewer rating: 0 stars


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    Good Points: Still looking


    Bad Points: Non-English call centre. They either didn't 'LISTEN' to what I was saying, ignored it, or did not act upon it. Totally unsatisfactory.


    General comments: After a few years of car inurance with NUDirect they increased their prices by 6% and way above competitors prices. I phoned to say I was not re-newing the policy. They tried to offer better prices which I rejected. I cancelled my Direct Debit.I received a letter stating I had defaulted on my credit agreement. Not so - so I phoned. They told me the policy hasd not been cancelled and wanted one month premium plus an admin fee of £49. Tehy agreed that if I returned the renewal documents and provved my new insurance - they would waive the fee and cancel the insurance. How generous of them. I returned the documents recorded post.One department sent a letter confirming cancellation wiht a date a month late and demanding £65. Another department sent a letter one day later - demanding payment in seven days or 'further action'.I phoned yet again.This time the call-centre said'we have had a system error changing from one system to another and I have written off your debt. He told me he could see I had phoned the day before - I hadn't.Who do tehy think they are - sending out threatening letters when they know they have system problems. I will not be surprised if I get yet another letter demanding payment.I'm dishgused with then adn they will not see aonne penny more from me.

  • JennyF Rank: Corporal 28th Mar 2009

    Reviewer rating: 1.5 stars


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    I have held an annual travel insurance policy with Norwich Union for several years now. It expired in Feb 2009 but I never received a renewal letter. I didn't realise this until the middle of March. When I phoned I was told there had been a computer error when they transferred policies and they would send out a new letter. I hadn't received anything after 2 weeks so called again and was told that I would have to take out a new policy. It was only after much protest that they agreed to give it ...

  • Guest 13th Jan 2009

    Reviewer rating: 5 stars


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    Didn't quibble about paying out at all! Which is what you need when your fiance looks out the window and the latch goes straight under his eye ball when you're in Hong Kong.... we went straight to the first private hospital where they wanted a £2000 deposit from our CC. I was so scared and I rang them (in tears) and they asked if I needed a helicopter!? They said just keep all our receipts and send them in when we got back. The money was back in our account on within 2 weeks, no questions ...

  • Fisherden 19th Jun 2008

    Reviewer rating: 0 stars


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    I was about to take out a Norwich Union travel insurance policy until I discovered that they exclude all claims regarding Deep Vein Thrombosis (DVT). It is hidden in the Key Facts document. I do not have any history of DVT. However, what good is this policy if I flew to say Mexico on a 13hr flight and had DVT? Not something anyone would relish! Beware, read all the policy documents and Key Facts, however boring.

  • NeilHamp Rank: Lance Corporal 15th Mar 2008

    Reviewer rating: 5 stars


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    I contracted Lyme disease in USA. There was no problem reclaiming any expense with my treatment. A few weeks later my wife passed a kidney stone. Phew what a holiday. Once again Norwich Union came up trumps. On two occasions they phoned me to ask how my wife was! Great service

  • stevemona 17th Dec 2007

    Reviewer rating: 5 stars


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    Our Son was diagnosed with Salmonellae in Thailand, we had to stay in hospital for 6 nights in the Bumrungrad hospital. Norwich union were fantastic, cannot fault them they even kept in touch by calling us on the mobile number we had in Thailand. They covered everything, we paid for our own food we didn't think to claim as we were just happy that they covered the hospital and all treatment. Great service they answer the phone any time of time very quickly without being stuck in a queue once. ...

  • Boodhoo 22nd Nov 2007

    Reviewer rating: 4.5 stars


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    Excellent service.

  • Downsman 7th Sep 2006

    Reviewer rating: 5 stars


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    Excellent service - they quickly dealt with Hospital staff, new flights and our taxi home.

  • LizzieB Rank: Lance Corporal 21st Jun 2006

    Reviewer rating: 4.5 stars


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    Unfortunately we had to cancel our holiday in June 2006. My partner had a back injury which meant we had to cancel at short notice. The Norwich Union Travel insurance company were excellent, and there was no hassle in claiming the money back. To me this is a test of whether the insurance company is any good.