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Written on: 14/07/2014 by jshapcott (1 review written)
I have just been abroad my inbound flight was cancelled I had to pay for my own accomodation for 4 days drink and food etc try to make a claim they say I'm only eligible for travel delay a discraceful 250 pounds max. This doesn't even come close to what I've paid out. I've lost earnings at work etc and nobody want too know this is the worse insurance ever. Halifax you want to be ashamed putting these monkeys (first assist) in charge of your insurance. Shame on you… Read Full Review
Written on: 05/06/2014 by leCalhoun196 (1 review written)
claim lodged in September 2013 as I had to cancel my holiday on the last day due to my husband becoming seriously ill. He wasn't travelling with me but they say I failed to notify them of his pre-existing medical condition. Why would I - What would be the point if he wasn't going !!!! My last contact with them was in January this year when I phoned them. They said they would have to check this out with their underwriters. It is now June 2014 and had no contact from them since. Complete… Read Full Review
Written on: 26/03/2014 by Maren293 (1 review written)
This travel insurance is not fit for purpose. We have been fighting to get what is owed to us for months with no end in sight. Do not trust this company. We had travel documents stolen and they are refusing the claim using a ridiculous clause that makes no legal sense. I will be moving my account. … Read Full Review
Written on: 20/03/2014 by wangell (1 review written)
I have just had to call to claim money back for apartment as was a victim of air traffic strike The airline refunded my flight money as it was cancelled but trying to explain to these incompitent people a night mare Will be changing my bank account in the morning … Read Full Review
Written on: 21/01/2014
Persuaded to take ultimate reward with travel insurance, 3-4 years ago. Last summer we took a family holiday in Paris but got robbed during day, losing passports. 1. The insurance policy couldn't cover the loss of passports because 'they should be kept in a hotel safe'. 2. The original documents submitted to first assist were not returned to us. 3. I had to call them to find out that the case was closed. (they sent a text message which I didn't notice) Check very carefully what can and can't… Read Full Review
Written on: 15/01/2014 by liz1992 (1 review written)
5year old daughter fell on holiday so I rang and they were fantastic told me which hospital to attend for her in orlando (childrens one) by the time that I got to the hospital they had received the fax confirming cover, she was seen and had fractured her arm. Whilst still away the rang to see how we had got on and so far on our return all I have had to do is send the discharge letter from the hospital. So all in all I have had a fantastic experience. I must point out though that I did try to… Read Full Review
Written on: 10/01/2014
Reading other reviews on this site, I can only assume Halifax and their insurer have got their act together since 2012. Due to bereavement December 2013), had to cancel holiday one week before departure. Initial contact to start claim was easy and met by a very sympathetic lady. Forms delivered very quickly. Returned, four days later text received to say full cost of holiday to be paid within five days. Highly recommend Halifax Rewards and full marks to First Assist Insurance Services. … Read Full Review
Written on: 18/12/2012
Moved my account on advice of my branch, pay monthly fee for travel insurance/mobile phone insurance and breakdown. What a waste of money. First claim and they are trying every excuse not to pay. The person who contacted me was SO rude and made me feel like a liar. So will be cancelling/closing account and going elsewhere - so annoyed because of my losses and the hassle it is going to be to change my accounts. Wish I had read these reviews before I decided to go with Ultimate Reward Account -… Read Full Review
Written on: 30/06/2012
Mother died shortly before we were due to go to America,called Halifax travel insurance and talked to a very understanding girl who forwarded us all relevant forms,within 10 days full refund ( minus excess) We also received a nice letter of condolence which we thought was a very nice gesture. Cannot fault service at all and would not hesitate to recommend… Read Full Review
Written on: 30/01/2012
DO NOT USE THIS INSURANCE!!! We booked a holiday a year in advance and paid £349 deposit and then we discovered my wife was pregnant a couple of months later. Phoned up to make a claim, staff rude and no people skills. She then advised we were not covered because she was due to give birth within 12 weeks of the travel date and they only cover if you are due to give birth either 12 weeks before travel date or 12 weeks after! Hang On... So if you are due to give birth while you would have… Read Full Review
Written on: 11/12/2011 by mrsdaisychain (1 review written)
had my bag stolen 3rd day of holiday with purse, sunglasses, mobile, camera in, ALL this is on CCTV it was inside a shopping centre, reported to police they took an in depth statement, because i didnt report to halifax within 48 hrs they will not look at claim, but it does not say that you have to report to them in 48 hrs. Staff are rude and patronising, i am in theprocess of reporting to insurance ombudsman, do not use this company they are crooks and cheats,i am surprised halifax trade with… Read Full Review
Written on: 28/09/2011 by pdm5150 (1 review written)
I was addmitted to hospital in Mexico and spend a day in there the total cost of my treatment was £1400. On my return to the UK i called Halifax to claim i was told that they would send the docs i needed to process my claim in 5 days,2 weeks later no docs .i called they sent me an email address to forward the information which i did.I called 3 weeks later and was told they had not received them, I then emailed all of the information to them again another 3 weeks and no communication after a… Read Full Review
Written on: 15/09/2011
After a trip to canada mountain biking i had a crash on the hill which required me to go to hospital for nemerouse injuries. The total bill came to $2500 (£1600) after putting my claim through i recieved a cheque for the full amounnt (Minus the £50 excess) after four weeks. I dint see many positive reviews out there and i started to get worried so i wrote this to show they DO I’m some cases pay out, so don’t be losing hope just yet ;) Cheers Geordie … Read Full Review
Written on: 10/08/2011 by muhammad123 (1 review written)
i have this halifax travel insurance, i did claim for my lost of 145 pounds and my laptop broken first of all they picked up their calls after 30 min so terrible i have claimed since january still waiting for their reply. they have thousands of excuses to refuse the claim. insurance should be for your help ... i would say no no no to halifax bank is perfect but travel insurance yaaaaaaaaaaak… Read Full Review
Written on: 18/03/2011
Terrible customer service and rude staff. Very patronising on the phone. I was trying to claim for delay to my journey during December- this was after the snow and cancelled flights at Heathrow.
Their policy wording is terrible and misleading. I have been writing to their customer service department. They have now changed their mind and are allowing me to at least claim- they basically give contradictory advice and have been a nightmare!
I would not recommend them to anyone. I am looking… Read Full Review
Written on: 17/03/2011
LAST YEARS RENEWAL FOR ANNUAL TRAVEL (WORLD WIDE EXCLUDING ) £125. EXISTING MEDICAL CONDITIONS . THIS YEARS RENWAL SUBJECT TO OBLIGATORY MEDICAL QUESTIONS. NO CHANGE IN CIRCUMSTANCES . RENEWAL QUOTED AT £402 ! ROBBERY. IF YOU HAVE EXISTING MEDICAL ISSUES, TRY AVIVA. DO NOT GET ROOKED BY HALIFAX… Read Full Review
Written on: 11/03/2011
The terms and conditions of the policy states missed flights are covered, however, Halifax are now refusing to pay for my missed flight.
I am going to take legal acation against these crocks!!
… Read Full Review
Written on: 15/01/2011
Family member was unable to get to Gatwick due to weather delays in December. Halifax insurance clearly stated in their brochure that failure of public transport was covered. Many attempts were made to get to the airport after BA cancelled the connection which was originally for the day before departure. Rebooking was cancelled, leaving no time to get there other than the sleeper, which by then was fully booked. There was an exclusion clause that basically stated that they would refund your… Read Full Review
Written on: 20/12/2010
its been 8 months now since i made a claim. i was hospitalised in india for 5 days and before going to hospital i spoke to halifax and they spoke to the hospital through out. hospital did not want to get involved with insurance for payment as they have bad experiance in the past. but they gave all reports etc to halifax. once in the uk i made the claim and like many others im hanging for 8 monts with their clever tricks. they keep asking my GP for more info every 2 months and GP keep billing me… Read Full Review
Written on: 18/10/2010
Do not under any circumstances use Halifax Travel Insurance, at the time of writing my claim is at the 2nd stage of complaint, i don't expect to get paid out.
After 17 weeks Halifax are still asking for information that i sent them at the start of my claim, everytime you phone or write they change the information they need, they lie and try every trick in the book to avoid paying.
And as for the customer service, forget it, never spoken to such rude people in my life.
Only giving one start… Read Full Review
As rated by real users
" Superb company and easy website " Read More
" Excellent Customer Service " Read More
Written by zerdo
" DO NOT BUY THIS INSURANCE!!!!!!! " Read More
Written by Lectura
" Denied Policy Existed " Read More
" Easy to buy, but terrible when you need to claim! " Read More