Halifax Travel Insurance Reviews

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★★☆☆☆
1.7 / 5
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Latest Reviews

★☆☆☆☆

“4 months and waiting”

Written on: 02/10/2014

Had booked the Rocky Mountaineer and Alaskan cruise holiday. Sadly a routine scan on my wife found a lump on her kidney 2 weeks before we were due to travel. To expedite matters we were advised by the consultant to cancel the holiday, he gave us a letter to support this. 4 months on we are still waiting for a decision. To put things into perspective the much maligned NHS have removed the lump performed the required biopsy (thankfully benign) and my wife has made a full recovery and still no… Read Full Review

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★☆☆☆☆

“Absolutely RUBBISH!!!!!!!”

Written on: 06/09/2014 by Laila52 (1 review written)

Don't us Halifax home insurance - Firstly back in June 2014 I had an infestation of tiny moths that have eaten there way through my carpets and it took weeks to get rid of them. Contacted Halifax and said we were not covered as moths are classed as vermin!!! But if a great big family of rats had caused damage we would have been covered. Last week I was burgled taking several large items from my integral garage and yes once again I am not covered! What's the bloody point in paying for insurance… Read Full Review

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★☆☆☆☆

“How can they call this insurance”

Written on: 14/07/2014 by jshapcott (1 review written)

I have just been abroad my inbound flight was cancelled I had to pay for my own accomodation for 4 days drink and food etc try to make a claim they say I'm only eligible for travel delay a discraceful 250 pounds max. This doesn't even come close to what I've paid out. I've lost earnings at work etc and nobody want too know this is the worse insurance ever. Halifax you want to be ashamed putting these monkeys (first assist) in charge of your insurance. Shame on you… Read Full Review

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★☆☆☆☆

“claim lodged in September 2013 as I had to cancel my...”

Written on: 05/06/2014 by leCalhoun196 (1 review written)

claim lodged in September 2013 as I had to cancel my holiday on the last day due to my husband becoming seriously ill. He wasn't travelling with me but they say I failed to notify them of his pre-existing medical condition. Why would I - What would be the point if he wasn't going !!!! My last contact with them was in January this year when I phoned them. They said they would have to check this out with their underwriters. It is now June 2014 and had no contact from them since. Complete… Read Full Review

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★☆☆☆☆

“Worse experience we have ever had”

Written on: 26/03/2014 by Maren293 (1 review written)

This travel insurance is not fit for purpose. We have been fighting to get what is owed to us for months with no end in sight. Do not trust this company. We had travel documents stolen and they are refusing the claim using a ridiculous clause that makes no legal sense. I will be moving my account. … Read Full Review

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★☆☆☆☆

“really not worth it ”

Written on: 20/03/2014 by wangell (1 review written)

I have just had to call to claim money back for apartment as was a victim of air traffic strike The airline refunded my flight money as it was cancelled but trying to explain to these incompitent people a night mare Will be changing my bank account in the morning … Read Full Review

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★☆☆☆☆

“my 3 points to share with other customers”

Written on: 21/01/2014

Persuaded to take ultimate reward with travel insurance, 3-4 years ago. Last summer we took a family holiday in Paris but got robbed during day, losing passports. 1. The insurance policy couldn't cover the loss of passports because 'they should be kept in a hotel safe'. 2. The original documents submitted to first assist were not returned to us. 3. I had to call them to find out that the case was closed. (they sent a text message which I didn't notice) Check very carefully what can and can't… Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/01/2014 by liz1992 (1 review written)

5year old daughter fell on holiday so I rang and they were fantastic told me which hospital to attend for her in orlando (childrens one) by the time that I got to the hospital they had received the fax confirming cover, she was seen and had fractured her arm. Whilst still away the rang to see how we had got on and so far on our return all I have had to do is send the discharge letter from the hospital. So all in all I have had a fantastic experience. I must point out though that I did try to… Read Full Review

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★★★★★

“Highly recommend Halifax Ultimate Reward Travel Insurance”

Written on: 10/01/2014

Reading other reviews on this site, I can only assume Halifax and their insurer have got their act together since 2012. Due to bereavement December 2013), had to cancel holiday one week before departure. Initial contact to start claim was easy and met by a very sympathetic lady. Forms delivered very quickly. Returned, four days later text received to say full cost of holiday to be paid within five days. Highly recommend Halifax Rewards and full marks to First Assist Insurance Services. … Read Full Review

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★☆☆☆☆

“Ultimate Reward travel insurance - rubbish - don't bother”

Written on: 18/12/2012

Moved my account on advice of my branch, pay monthly fee for travel insurance/mobile phone insurance and breakdown. What a waste of money. First claim and they are trying every excuse not to pay. The person who contacted me was SO rude and made me feel like a liar. So will be cancelling/closing account and going elsewhere - so annoyed because of my losses and the hassle it is going to be to change my accounts. Wish I had read these reviews before I decided to go with Ultimate Reward Account -… Read Full Review

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★★★★★

“Cancelled Holiday”

Written on: 30/06/2012

Mother died shortly before we were due to go to America,called Halifax travel insurance and talked to a very understanding girl who forwarded us all relevant forms,within 10 days full refund ( minus excess) We also received a nice letter of condolence which we thought was a very nice gesture. Cannot fault service at all and would not hesitate to recommend… Read Full Review

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★☆☆☆☆

“Insurance that doesn't cover you - Halifax”

Written on: 30/01/2012

DO NOT USE THIS INSURANCE!!! We booked a holiday a year in advance and paid £349 deposit and then we discovered my wife was pregnant a couple of months later. Phoned up to make a claim, staff rude and no people skills. She then advised we were not covered because she was due to give birth within 12 weeks of the travel date and they only cover if you are due to give birth either 12 weeks before travel date or 12 weeks after! Hang On... So if you are due to give birth while you would have… Read Full Review

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★☆☆☆☆

“DO NOT USE halifax have let me down they are rubbish”

Written on: 11/12/2011 by mrsdaisychain (1 review written)

had my bag stolen 3rd day of holiday with purse, sunglasses, mobile, camera in, ALL this is on CCTV it was inside a shopping centre, reported to police they took an in depth statement, because i didnt report to halifax within 48 hrs they will not look at claim, but it does not say that you have to report to them in 48 hrs. Staff are rude and patronising, i am in theprocess of reporting to insurance ombudsman, do not use this company they are crooks and cheats,i am surprised halifax trade with… Read Full Review

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★☆☆☆☆

“Halifax worldwide Travel Insurance”

Written on: 28/09/2011 by pdm5150 (1 review written)

I was addmitted to hospital in Mexico and spend a day in there the total cost of my treatment was £1400. On my return to the UK i called Halifax to claim i was told that they would send the docs i needed to process my claim in 5 days,2 weeks later no docs .i called they sent me an email address to forward the information which i did.I called 3 weeks later and was told they had not received them, I then emailed all of the information to them again another 3 weeks and no communication after a… Read Full Review

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★★★★★

“Wa pesamistic but paid out”

Written on: 15/09/2011

After a trip to canada mountain biking i had a crash on the hill which required me to go to hospital for nemerouse injuries. The total bill came to $2500 (£1600) after putting my claim through i recieved a cheque for the full amounnt (Minus the £50 excess) after four weeks. I dint see many positive reviews out there and i started to get worried so i wrote this to show they DO I’m some cases pay out, so don’t be losing hope just yet ;) Cheers Geordie … Read Full Review

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★☆☆☆☆

“very rude staff”

Written on: 10/08/2011 by muhammad123 (1 review written)

i have this halifax travel insurance, i did claim for my lost of 145 pounds and my laptop broken first of all they picked up their calls after 30 min so terrible i have claimed since january still waiting for their reply. they have thousands of excuses to refuse the claim. insurance should be for your help ... i would say no no no to halifax bank is perfect but travel insurance yaaaaaaaaaaak… Read Full Review

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Guest's Response to muhammad123's Review

Written on: 05/09/2011

Hi,

Seems you are not alone, its the halifax trait, I have a reward ultimate account which I pay monthly fee, which travel insurance is inlcuded, I have been making a claim now since June 11, they even had am accessor called but but I have not heard a word from them since.....

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★☆☆☆☆

“Terrible customer service and rude staff. Very...”

Written on: 18/03/2011

Terrible customer service and rude staff. Very patronising on the phone. I was trying to claim for delay to my journey during December- this was after the snow and cancelled flights at Heathrow.
Their policy wording is terrible and misleading. I have been writing to their customer service department. They have now changed their mind and are allowing me to at least claim- they basically give contradictory advice and have been a nightmare!
I would not recommend them to anyone. I am looking… Read Full Review

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★☆☆☆☆

“LAST YEARS RENEWAL FOR ANNUAL TRAVEL (WORLD WIDE...”

Written on: 17/03/2011

LAST YEARS RENEWAL FOR ANNUAL TRAVEL (WORLD WIDE EXCLUDING ) £125. EXISTING MEDICAL CONDITIONS . THIS YEARS RENWAL SUBJECT TO OBLIGATORY MEDICAL QUESTIONS. NO CHANGE IN CIRCUMSTANCES . RENEWAL QUOTED AT £402 ! ROBBERY. IF YOU HAVE EXISTING MEDICAL ISSUES, TRY AVIVA. DO NOT GET ROOKED BY HALIFAX… Read Full Review

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★☆☆☆☆

“The terms and conditions of the policy states missed...”

Written on: 11/03/2011

The terms and conditions of the policy states missed flights are covered, however, Halifax are now refusing to pay for my missed flight.
I am going to take legal acation against these crocks!!

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★☆☆☆☆

“Family member was unable to get to Gatwick due to...”

Written on: 15/01/2011

Family member was unable to get to Gatwick due to weather delays in December. Halifax insurance clearly stated in their brochure that failure of public transport was covered. Many attempts were made to get to the airport after BA cancelled the connection which was originally for the day before departure. Rebooking was cancelled, leaving no time to get there other than the sleeper, which by then was fully booked. There was an exclusion clause that basically stated that they would refund your… Read Full Review

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