Written on: 10/04/2013 by jennylou (1 review written)
We went to break sands we got there and as we waited 30 mins for check in it was like a cattle market,also the bloke behind counter said id got an outstanding bill £220 which was for half board which hadn't selected ,room had no heating in bedroom single bed needed double ,pool table broken ,golf needed good sweep holes shabby,staff slagging other staff off ,swimming pool ok thou ,queen Vic good ,bins weren't emptied in our apartment,everytime we open the fridge cooker would turn on every... (read more)
Written on: 23/08/2012 by extremelydisappointed
Apartments, Queen Vic, Fun factory all filthy, no adequate baby changing facilities, urine overflowing in toilets. Feet stick to floor in apartment its so greasy and filthy, cant let young ones on floor so had to keep them in playpen which has to be hired and collected. Patio doors to living area immediately faced Queen Vic and had to keep curtains drawn all the time, or watch the tennants drinkers starting at 9am. Cupboards falling apart in apartment, no timetable of activities given - kids... (read more)
Written on: 18/08/2012
We have just come back from Brean and i have to say has a family of Pontins lovers and been going to Brean Sands for over 8 years and have always enjoyed our Pontins experience. I would say for a family who want a good value holiday Pontins is the place to be people who are over critical then dont bother I have always found accommodation in good order the staff friendly and ready to help the food outlets ok. Having said this my only 2 points i would make to Pontins is this. 1) Review your... (read more)
Written on: 12/08/2012
I was so worried about booking this holiday after reading some of the reviews but as we were booking for the 6th August and it was the 5th August we didn'y have much choice. To be honest we had prepared ourslves for the worst and were pleasantly suprised. We had booked a club room which pontins describe as their "top of the range" It was very basic but clean and with a 2pm check in and free bed linen an electric it made our say much easier. The staff were very friendly and the... (read more)
Written on: 25/06/2012
Our first and most probably last ever stay at Pontins! Accomodation was filthy, toilet had urine all over the seat and faeces caked in the toilet bowl, floor was filthy, sofa bed was a liabilty, if one of you got up, it 'ejected' the other person! Oh and we had a single duvet for our double bed?? Changing facilities at the pool were poor, no family changing, 2 toilets (filthy) no working locks. Booking in procedure was like a cattle market and pretty much all the staff seem quite... (read more)
Written on: 19/05/2012 by lisap3
we drove 5 hours to get to this place an stayed an hour there, an that was far to long!the place is just a joke an should be knocked down and the staff need customer service training !!!! first an last time i would ever go to pontins again. it was something out of shameless!! (read more)
Written on: 23/04/2012
me and my brother went on holiday booked it in for 3nights only stayed two there was no toilet roll towels or bed linen in room and there was dirt all over the floor they used carpet for bed head boards and the was blood all over bed nasty place to go i took pictures and have sent them to Lesley who works there but have not heard nothing back if i dont i will be taking it further please who ever is planning to stay here its nast plus you have to put your own electricity in which is £1 pound... (read more)
Written on: 07/03/2012 by raver_girl110
i went to this campsite from the 2nd march till 5 march the chalet was dirty the beds springs though the beds no bed sheets u had to pay for these and i paid 20 in electric so cold was told there was 70 actives were on and there was only the pool was nothing to do also everytime i boiled my kettle it tripped electric which they did nothing bout then it happened with the microwave i wood not recommed this site to my dog it disgusting (read more)
Written on: 02/01/2012
We went for new year's eve 2011. Our chalet wasn't too bad, though there weren't enough seating for the 5 of us. In the Fun Factory the chairs, carpets and public loos were absolutely disgusting. Half board food was really nice though didn't offer any vegetarian options so for the Sunday roast we ate 'just veg', though there were plenty of choice with desserts. No organisation with the food buffet, people weren't sure where the queue started leaving others standing waiting for a while.... (read more)
Written on: 26/07/2011 by mouseg (1 review written)
I had already booked a Sun short break at Pontins before I read the reviews. I could not believe how bad it sounded, to the extent that my husband and I were seriously considering not going at all. We worried about how our kids would react if we had to turn around and go straight home again like alot of people sed they did. But when we got there we were pleasently surprised, ok fine, I have to agree that the whole site is in need of modernising and there wasn't any information telling you... (read more)
Written on: 23/07/2011
All i can say is do not stay here, we booked with sun holidays after not getting out first choice. There was two groups of us one with a 3 year old, we booked two chalets and asked to be close together. The first person we saw was a teenager with way too much attitude who basically told you to park where you could and get in the queue for keys. On way to find parking we saw hundreds of bags of bedding left out in the pouring rain and cleaners still running between chalets. After standing in... (read more)
Written on: 23/05/2011
I was looking forward to a weeks break in pontins brean, but felt very disappointed on arrival The first room had some kind of sludge in the bath, a human toe nail on the bed tissues on the floor and damp and dirt all up the wall,so immediately we went back to reception whereby there was a long queue of people complaining, the manager after some discussion gave us the keys for another room where by the bed was broken again dirt up the walls and brown sludge on the bed it had clearly not been... (read more)
Written on: 20/05/2011
This park is not too bad despite the reviews,most holidays that are booked there are done at a real bargain price,for a getaway you will not find anything cheaper,i have never had a dirty appartment even if the furniture is a bit tired,the sofa bed could do with a covering,but fresh linen has always been provided.I do always take a bit of antibac spray.If the apartment is dirty this would be down to the cleaner and should be bought up with the park manager.If this park was not there a lot of... (read more)
Written on: 09/05/2011
Holiday from Hell!
We ate the first night in the restaurant the next day we got ill it was obviously food posoining!
Chalet was disgustingly dirty and had cockroaches! Others complained about being sick.So not just us then.
The matresses had holes in them and the bedding was filthy!
Toilets were dirty in the chalet and the public ones in the park. (Never been scrubbed) The park is very shabby. When i did raise my complaint the staff became very aggressive and unapologetic and told me to cook... (read more)
Written on: 03/04/2011
Where shall I start? enter at your own risk might be a good place!!! Went on a Sun Holiday and after being on a few before, were looking forward to a nice break with the kids. Unfortunately we found this one to be nothing of the sort. The club house was dark and in need great need of bringing into the 21st Century, the chalets, once you could get through the stuck door, were absolutely diabolical and wouldnt even want to leave my dog in them. You had to wipe your feet when you came out! The... (read more)
Written on: 25/01/2011 by funkymeerkatreviews (2 reviews written)
got lots of things to do if you are 3! im 13 and spent the whole time going out of the resort because it was that bad! waste of money and a waste of time.
had some idiots outside getting drunk and smoking! no entertainment for if you are my age or older.
dont waste your money go stay somewhere else! (read more)
Written on: 01/11/2010 by mariesa24 (1 review written)
we went to pontins at brean sands and would never go again it was dirty and smelt the sofa was filthy and broken the fridge was warm and our foood got wasted when we tured the cooker on at the wall the main oven came on full even if you dident want to use it and wouldent turn off unless at the wall,the tv was broke.the staff were very unhelpful offered us no refund.the queen vic pub was dirty.swimming pool was dirty and the lifeguard was stood outside smoking most of the time.this is a very... (read more)
Written on: 15/10/2010
NEVER AGAIN!! filthy, dirty, old.... need i go on! please dont waste your cash. might have been great in the 70's but theres been no updating since! in a word.... ABYSMAL! (read more)
Written on: 05/09/2010
Pontins Brean - we have just returned from here a day early.it was a SUN holiday and we were not expecting 5 star accomodation. Upon arrival I could have cried,the Budget Chalet was like a nightmare.We were ugraded to Club Accomodation and alhough it had microwave &toaster was not much better. Chalets are all in uniform lines facing each other & very thin walls. My daughter remarked how it had reminded her of the concentration camps she had studied about in history! It was filthy although I... (read more)
Written on: 16/08/2010
we went to breansands last year, would never go again we only stayed 2 days, chalet was disgusting, had 3 children with us in 2 bed chalet so myself and hubbie slept on bed settee which was so uncomfortable got bad backs, no can opener or bottle opener had to buy my own, waste of time going to the club on night as could not get seats, and felt like being on the dole queuing on arrival. we came home 2 days early to return to home comforts. kids were totally bored as nothing for them to do... (read more)
Written on: 03/08/2010
Me and my family went to pontins brean sands from july 24th 2010 till july 31st 2010. This was a dreadful holiday and we wanted to come home saturday night (few hrs after arrving) The chalet was disgusting and filthy, it was tiny and although mentioned at the time of booking we had 2 wheelchairs so needed space we (9 of us) were cramped in a tiny 3 bed apartment. the wheelchair users (my mum & sister) could not moved around at all and they are very independant wheelchair users. there was a... (read more)
Written on: 01/08/2010 by thomasmckerr (1 review written)
This was truly a holiday from hell, we took our 4 grandchildren to stay at their "top of the range apartment" for 4 days.
we arrived Monday went to the accommodation it was disgusting there was only 4 chairs for the 6 of us to sit on, no table as shown in the brochure, the crockery and cutlery had to be cleaned before we could use them, the walls, carpets and sofa were dirty and old. the "fitted kitchen" did not have enough space to swing a cat, no tin opener or general utensils.
There was a... (read more)
Written on: 30/07/2010
i can not comment on many things because no sooner i checked in had refund and looked for some where to stay chalets were really dirty hair in glasses in cupboard dried cereal on dishes chocolate wrappers and crushed crisps in and under bed this had not been cleaned gutted would never reccomend to any one (read more)
Written on: 29/07/2010
Totally waste of time and money. Accommodation is old, smelly & dirty. Bed linen old, dirty and has holes. Entertainment is first come first served basis, so no seats! Toilet facilities all dirty and smell of urine. Chalets and Queen Vic infested with ants. Drinking glasses dirty but smell and taste of cleaning fluid. Swimming pool over crowded and dirty. Changing rooms are filthy. Food is over priced and disgusting. Nothing for kids under 5 to do.
Check in procedure is a joke, have... (read more)
Written on: 10/06/2010
Ater hearing all the bad reviews I was not looking forward to my holiday with my 2 children. I was so very pleasantly surprised. The chalet, although a bit tired decor wise, was spacious, very clean, no bad smells at all and had fresh bed linen. The on site activites were fabulous and its a very safe environment to let the kids go off to explore on their own.
The staff on site were very helpful and friendly, especially the PGL team. My kids have been to Florida and Disney Paris and said... (read more)
Written on: 05/06/2010
After reading a few reviews i was a bit reluctant to go after reading how filthy the chalets were. Much to my surprise & delight i found they were very clean , well equipped .My only faults were with the camp site itself which i found in need of up dating . The Queen Victoria pub was very small & very dirty & please don't use the fish & chip shop the food was disgusting & would not feed it to my dog .Beaches lovely & local attractions great . A must to visit is Cheddar Gorge. (read more)
Written on: 09/04/2010 by muzza10 (1 review written)
Disgusting wouldnt let my dog stay there let alone my two children.Went there with an open mind after seeing all these reviews and wished we had never left home,a BOMB would be the best thing for this dirty disgusting diseased ridden camp.As we drove in the drains were overflowing,we got the keys for our chalet which was club class supposedly top of the range lol!!!
we walked through the door and was met by a bomb site,terrible smell,plastic school chairs to sit on which hadn't been cleaned... (read more)
Written on: 03/03/2010
Was not expecting to enjoy this break because of the terrible reviews and had a brilliant time. I think it depends on what you expect, if this is your only holiday all year and you have the money to choose somewhere abit posher then do it. But if you want a cheap break which is brilliant for kids (my daughter 3) and brilliant beach walking distance (sandy and rock pools) then go. Good indoor playground to for up to eight yrs old. The chalets are not spotless and are old fashioned, you feel... (read more)
Written on: 27/01/2010
went 2 potins in brean it was dirtydisgusting and entertaiment was poor we went with 2 young children for pgl half the time they was never on accomadation was dirty cleaners were unhelpful bed linen was dirty as well dont cum 2 this hole (read more)
Written on: 09/01/2010 by lulu 10 (2 reviews written)
We went to brean sands for xmas and newyear my husband and 2 children.Westayedin club accomadation and it was passible it was clean but not a five star hotel.The entertainment was outstanding and what a talented group of bluecoats.The staff on site couldnt have been more helpful my little boy was ill on boxing day at 5am in the morning from security to 1st aider thet were very supportive.We have booked for next year just hope we have a better couch (read more)
Written on: 30/10/2009
We had a week booked at Pontins Brean Sands Oct 2009 Half term. We booked 18 of the PGL activities in advance. If we hadn't of done we would have left straight away. The accommodation was dirty and smelt. This was club quality, how can you possibly offer a lower quality? We had to put a sheet on the floor and the sofa as they were sticky to touch. Asked for non smoking at time of booking but on arrival told we encourage people not to smoke in accommodation, but do provide ashtray in all... (read more)
Written on: 10/10/2009
very very upset went in peak time nothing was on discused at the frozen food been there since i were young never going back kids activites never on or the people who were running it were of shows were not on, too hot no aircon, please be warned!! (read more)
Written on: 15/09/2009
Defo Brean Sands is not for people with young kids crawling around on dirty floor, sleeping in stained beds. As for the kids entertainment, why give you leaflets telling you about it, when you go to some activities they were not even running?
I would deffo. spend abit more money on my holiday next yr, its is simple just not the sort of holiday i wish to ever have again, especially as a mother of two young children in this sort of unhygenic accomodation (read more)
Written on: 02/09/2009
We got the brean sands holiday with the 'sun' newspaper which in total cost £162 pounds, we upgrading to the club which was the highist accomadation there had, we arrived at brean sands and weren't to impressed with the outside but we didn't think it was going to be as bad as it was, we hat to wait until two o'clock to go into the chalet because it was supposly being cleaned and getting ready for us to arrive. We got our chalet key and headed over to our apparment, once inside we were very... (read more)
Written on: 25/08/2009
Pontins Brean Sands - the whole place should be clossed down!!!Disguesting, smelly , dirty, below basic, .
the people who keep going their year afyer year are the dregs of socity, i havbe discovered a new class!!
''apartment''is rotten, beds have no mattress covers, and have just one sheet, all have springs in them poking through,pillows are covered in yelloe stains and have just one pillowcase, all bedding have mould staines and smell damp and musty.
cleaners are very dirtys , and i saw... (read more)
Written on: 16/08/2009
We returned from Brean Sands yesterday, we normally holiday at Camber Sands but thought we should try somewhere different. I went with my mum and dad and my sister (i'm 20 By the way)
Well where to start, it was horrendous, the chalet was disgusting, damp and clearly not a club, which we paid extra for the privilege of.
We did not even have a table we had a bench which meant we had to eat two at a time not ideal for a 'family' holiday.
There was a hell off a lot for children granted, but... (read more)
Written on: 10/08/2009 by rachell1807 (3 reviews written)
Pontins, Brean Sands, is Awful Awful Awful and DISGUSTING. Me and 5 friends went to Pontins Brean Sands on the 25th of July 2009. We were supposed to stay for the week but had to leave after 2 nights because the chalet was unliveable. I would not have put my dog in there. The first thing that hit us when we opened the sliding pation door (which had gaps in even when closed so caused a draft which was especially bad as 2 people were on the sofa bed and posed a security risk due as anyone... (read more)
Written on: 20/07/2009
Just got back from Pontins Brean sands would defo not go back, it was not very clean at all, the apartment was dirty and very run down. Location ok entertainment ok but site needs to be knocked down and rebuild.worst place we have ever stayed and we have been to a lot of sites. (read more)
Written on: 20/07/2009
Just returned from cheap weekend break at brean sands which we had promised grandchildren ages 10 and 6. After reading other reviews we were dreading going but couldnt let them down. We agree needs updating but chalets were clean definitely no bed bugs, children loved every moment biggest hate was slot machines which couldnt be avoided. PGL a big hit with my 10 year old. (read more)
Written on: 22/06/2009 by J Bee (1 review written)
Check-in at Pontins, Brean Sands was an absolute train wreck, even though they did try to entertain whilst you waited for key. Whole chalet was grimy. I am in no way a snob, but a little cleanliness goes a long way. A very bad experience, best part of the holiday was going home! (read more)
Written on: 14/05/2009
Clean, fun, good free activities such as the swimming pool and beach across road. Last year I went to Pontins and was a bit worried from al the awful reveiws that I had read. Don't be put off!!! (read more)
Written on: 21/04/2009 by Ron5dg (1 review written)
Went to Brean Sands 17th April 2009 for three days in a buget chalet. The chalet was absolutely disgusting, broken bed springs,BED BUGS my daughter in law got bitten twice on the first night, one year old grand son found a half eaten sweet been in the bed frame for weeks. Threatened legal action and got moved to there top of the range and that was only slightly better. If you don't mind what you sleep in and want to booze half the night then this the Holiday for you. The place is a sewer... (read more)
Written on: 07/02/2009
Pontins, Brean Sands, is a cheap basic holiday. Generally clean,staff mostly helpful,camp facilities are geared to the levels accommodation so never overcrowded even in peak season. I regularly went to pontins as a child and never had a bad holiday . On returning a few years ago (after a twenty eight year break ) I found everything to be as good as I remembered and have been on quite a few pontins holidays since.
Yes the accommodation is basic, but I have never had to complain about the... (read more)
Written on: 29/12/2008 by staley (1 review written)
Arrived 27 Dec after having a difficult Christmas last year and looking forward to a 3 day break. On arrival Reception stuck in corner of Amusements. Drove to our chalet and the look on my daughters face said it all. Chalet tiny and filthy. You couldn't see through patio doors and windows for filth on the glass. Inside there were stains everywhere, peeled paper sellotaped back on the wall and painted over, cobwebs everywhere. We were so disappointed. Decided to give it a go and try to find... (read more)
Written on: 16/09/2008 by snooby (1 review written)
Recently stayed for 4 nights and must say would never return!!!! Check in was a shambles with the entertainment hall packed with people to the point all the aisles were also blocked. As for the apartment well! Dirty, dusty, flaking paint, mould in the bath seals need I say more. I am no snob by any means but please come on, even basic standards would be a start. (read more)
Written on: 05/09/2008 by skell71 (2 reviews written)
Chalets were filthy and in need of everything replaced and repainted. We had to swap the 1st one given and it smelt damp. 2nd one not much better but sleepable although our daughters room smelt. Entertainment was ok once we had managed to find out what was on which meant we missed most of it. (read more)
Written on: 30/08/2008 by pontinsgalyassy
It's the best holz ever, gr8 dancing, fun games day and night and prices are not to bad. Kids are always safe. Pontins Breansand best holz ever. You should go there coz it the best. I been May and August coming back October. No bad points. (read more)
Written on: 11/08/2008
We stayed here at Brean Sands for 1 week beginning of Aug, I must admit I was considering cancelling the holiday after reading all the reviews.
We arrived around 3.30pm for our check in at 4pm, we did have to queue but only for about 5 mins - also queued at Butlins so much about the same.
We stayed in a classic 1 bedroom apartment which was on the end of a row (408), we were quite lucky with the state of the apartment, it was clean apart from the carpet which was full of stains. One thing we... (read more)
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