Post Office Travel Money Card Reviews

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Post Office Travel Money Card
Post Office Travel Money Card
Post Office Travel Money Card
Post Office Travel Money Card

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Latest Reviews

★☆☆☆☆

“Took 2 months to change address”

Written on: 25/04/2015 by Brittany9 (1 review written)

Do not get. Awkward to use, as it is not clear what the limit is on how much you can take out of the ATM, and there is a charge of 2 Euro every time. And if you change address it will be a nightmare to get this done. Your emails and phone calls involve different people every time, who don't keep proper notes; they require a string of documents to prove that you have moved. Dreadful service. Don't go anywhere near it. Thomas Cook's card seems a better option, and there i may go once i get my… Read Full Review

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★★☆☆☆

“Mostly Useless”

Written on: 03/04/2015 by NicolasCoppola64 (1 review written)

This card has caused me numerous problems whilst living in the US. A lot of places don't accept it as payment and a lot of ATMs decline it. Online payment compatibility is very limited and additionally you cannot move money out of this account into a different one which is very infuriating unless you request for them to send the money to you via post which takes 15 days. They also have the nerve to add $2.50 in ATM fees every time a withdrawal is made which usually means you need to withdraw… Read Full Review

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★☆☆☆☆

“Hopless registration process”

Written on: 29/03/2015 by Smart194 (1 review written)

I bought a Post Office Money card yesterday for my trip to South Africa tomorrow. I loaded it with £100.00 The registration process online is hopeless and contrantly locks you out despite keying in the correct information. Don't apply for this card, use your debit card or another form of payment on holiday. I've withdrawn my £100.00 cash from the machine, at least t allowed me to do that without a hitch… Read Full Review

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★☆☆☆☆

“cheat”

Written on: 19/03/2015 by Brewervt33 (1 review written)

I studied The information very carefully before buying this and nowhere read anything about the 2euro cash withdrawal charge. Yes it's in the booklet you are later sent. This is therefore an unenforceable contract term! Don't get this card. Shame on you Post Office… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 14/03/2015

My wife's card was declined on numerous occasions when we telephoned we were assured that the problem was fixed only to have it refused. Total waste of time and their complaints dept just make up excuses. Ruined our holiday as we couldn't access the cash. Ended up having the balance repaid to our current a/c and lost even more money on that. Don't touch it! … Read Full Review

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Malkym's Comment

Written on: 15/04/2015

I had exactly the same problem in New Zealand and indeed I was reassured that by withdrawing a small amount at an ATM it would reset the pin and be ok. It wasn't and to make matters worse the card was compromised. Ended up making numerous e mails and calls back to the UK ( more cost) and eventually having the true balance returned to my current a/c and ended up using debit/credit cards. Nightmare - don't touch it with a barge pole !!

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★☆☆☆☆

“this card will cost you lots of money”

Written on: 06/03/2015 by MARKSINGLETON (1 review written)

was sold this card in a post office for Canadian dollar, promised it would only cost $2.50 in an ATM in Canada for each transaction. we were in canada for nearly 2 weeks when I put my card in an atm and it informed me I had insufficient funds, I checked my bank details when I could get wifi and discovered that for each transaction I had been charged for a conversion fee and a transaction fee, a total of $35.00 each time. we made many calls from cananda to the uk to try and resolve this problem… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 27/02/2015 by iwGonzales130 (1 review written)

card declined in U.S many times, both stores and ATM embarassing, calls did not rectify left for a year still did not work several calls were needed to get remainder of funds out, complaint dismissed ! dont bother… Read Full Review

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★☆☆☆☆

“belt and braces security”

Written on: 17/02/2015 by Marlie304 (1 review written)

The theoretical function is good if it worked. An excess of zeal on the part of the developers of this Card to the point where it's too much of a nuisance to use. I am abroad and the useless card won't even function. Then comes the security to get into the account. access code, password, user name. After all that the card still won't function. Typical of the public sector… Read Full Review

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★☆☆☆☆

“Post Office travel card”

Written on: 15/02/2015

Waste of time, ATM machines would not accept the card in China and Singapore… Read Full Review

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★☆☆☆☆

“TOTAL WASTE OF TIME... DONT BOTHER!!!”

Written on: 09/02/2015 by SimonKaye (1 review written)

My Girlfriend and I travelled to Australia last year for a 6 week journey.. to be safe we split the money up between several accounts and 2 Post Office Travel Money Cards ( $100 AUD ) on each.. this was as a back up just in case we had no internet coverage and could not do online banking and transfers .. we tried to use the m both on several occasions and it was just a waste of time as no cash machines recognised them.. we gave up after trying for ages over the time we needed it most.. they… Read Full Review

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★☆☆☆☆

“Travel Money Card - Refund of Balance”

Written on: 05/02/2015 by dlYork41 (1 review written)

In October 2010, I requested a refund of the outstanding £37 credit on my card. The PO representative on the phone assured me that the refund would be in the post. Nothing happened. No phone call, letter or email. I complained by email, receiving an automated response stating that I would hear from you within seven days. Nothing. Time elapsed. I began chasing this again in November 2014, writing to the address at Temple Quay, Bristol. Again nothing. I am now sending a further letter… Read Full Review

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★☆☆☆☆

“Card NOT active”

Written on: 20/01/2015 by Hollis40 (1 review written)

This card is the worst possible DO NOT GET !!!!!!! The list of problems is to long to list !!!!!!!!!!… Read Full Review

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★☆☆☆☆

“the post office won't give me money back ”

Written on: 08/01/2015 by avrilmunson (1 review written)

Tbe post office closed my account or changed the name of this service which seems to allow them to steal money! I have rung, written and chased them every which way, it seems I always take to the wrong person in the wrong department, so still they have my money!… Read Full Review

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★☆☆☆☆

“Use different organisation”

Written on: 05/11/2014 by Cody424 (1 review written)

Unless you intend to use every last dollar/euro on your pre-paid card DO NOT obtain one from the post office. Ridiculously poor buy back rate. Loaded card with £400 worth of US dollar, spent equivalent of£10. But only getting back £334 ! Money is not returned directly back to bank account - need a letter first and then queue up att a post office to receive own money back! Absolutely rubbish, especially when compared to previous travel card obtained through ICE Travel card - return money at… Read Full Review

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Arpsy's Comment

Written on: 14/01/2015

Here Here I have just had the same experience. Next time I hear of Post offices closing I will find it hard to feel sorry. Clearly, the attitude prevailing at the Post Office is that of the financial services in general, fleece you by the terms and conditions and everything loaded in their favor.

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★☆☆☆☆

“Terrible ”

Written on: 03/11/2014 by Beatledrive (1 review written)

Do not use this product. The post office counter staff failed to load my card with my £700 of cash. I ended up stranded in America with an empty card. I rang customer services numerous times, but they didnt know where my money was. They promised to ring me back, but never did. Thank goodness i had my receipt, or I would never have got my money back. It was the worst customer service i have ever experienced. After the holiday, i had to wait for a special code by post (3 weeks) and then go to a… Read Full Review

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★★☆☆☆

“Lost money”

Written on: 30/10/2014

Loaded the Post Office Travel Money Card in the UK with US$ and it worked fine. I did not spend as much as I thought I would and asked for the money left on the card to be reimbursed. This takes at least 15 working days as they dont start to process until 7 days after your request, which I can understand as there may be transactions outstanding. Then, they send you a LETTER to take to the post office to be reimbursed. On my second phone call to them they told me totally the wrong information… Read Full Review

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★☆☆☆☆

“Total embarrassment!”

Written on: 13/10/2014 by Joycetm289 (1 review written)

Bought PO Travel card for our stay in New York. Intended to pay our hotel bill but the card was refused. Very embarrassing for us as we were recalled to reception frequently over this. We rang the help-line from New York which was complicated, expensive and of little use. We had intended to top up the card in order to pay restaurants, etc. but daren't risk it. We used our Visa card and incurred the associated charges. When we got home we discovered that eventually the hotel had been paid twice… Read Full Review

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★☆☆☆☆

“The Humble Travelcard”

Written on: 06/10/2014 by saljane13 (1 review written)

Bought one for my daughter to go travelling in her gap year! We found we were only given partially correct advice at the post office when we purchased the card as a result * The card was initially blocked because she already had a card registered at a previous address. It is in the fine print! So no money! * No one would speak initially to a distraught parent. So time elapsed * Once cleared the card was not then upgraded. To upgrade the card proof of identity in the form of a passport and… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 24/09/2014 by 64Caldwell (1 review written)

I purchased a card in the post office and they made a mistake with my address. This meant I was unable to top-up my card online or on the phone. The next few days were hell just trying to get the post office to change my address. I spoke to 5 different people and a supervisor, all gave me different information. The card was useless abroad as I could not top it up after they promised they would, the helpline is 0844 number and goes on for so long before you get to an adviser! Very inflexible… Read Full Review

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★☆☆☆☆

“Don't waste your time! ”

Written on: 20/09/2014 by davies53 (1 review written)

Had this card last year, topped it up & had absolutely no problems using it. This year however, we only took half our money in cash as we thought it would be safer, towards the last 3 days of our holiday we decided to withdraw the full amount off the card. Went to the bank, put the card in & the machine swallowed it up. The bank then told us that the providers of the card had Infact blocked the card however since I had topped it up before we left I thought it was pretty obvious we were going to… Read Full Review

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