Post Office Travel Money Card Reviews
Latest Reviews
★☆☆☆☆
“Just a disaster”
Written on: 17/05/2013 by DavidMarsland
Iwas persuaded to buy cards by the staff at my local post office in Oakham. As a result I was given a number of cards containg a number of thousand dollars that I am told I cannot access without providing a bank statement--difficult when I am 3000 miles from home. Not sure why this should be since they have my money? I would advise you to bring cash or try another card. (read more)
★☆☆☆☆
“Unreliable money source, DO NOT TOUCH IT!”
Written on: 15/05/2013
I purchased this card for use in the USA. At first it worked fine and then on each of four separate occasions towards the end of my holiday the payments were declined, very embarrassing in a restaurant having eaten meals. I now find myself back home with $95 stuck on the card. DO NOT RELY ON THIS CARD. Fortunately I had a backup card, otherwise there would have been lots of washing up to do! (read more)
★☆☆☆☆
“never worked”
Written on: 10/05/2013 by poortomato (1 review written)
I thought the post office would be reliable and bought this card. I topprd up £500 and then went to Germany. So terrible that I used this card three times in restaurant, supermarket and hotel, all were declined. I found that I could use this card on nowhere in Germany~~It made me shame when I was rejected in supermaket. Never buy it. (read more)
★☆☆☆☆
“Terrible set up of a card, stay away!”
Written on: 07/05/2013
From day 1 this card has been awkward and stressful. The set up and service are terrible.24hr service is non recognise able, stay away from these cards at all costs, I go on holiday in the morning and my money isn't accessible and I'm still in the u.k. God only knows what it will be like when I get away to the u.s. I'd have been safer bringing the cash or going elsewhere! (read more)
★☆☆☆☆
“Avoid this like the plague”
Written on: 16/04/2013 by Alvesreis (1 review written)
From my own experience I would say give this card a wide berth. I got one for my son, it worked fine the first time he used, but on the next occasion 2 days later was declined, despite having £150+ credit on it. When I called Clydesdale Bank was told they "randomly block cards as pert of their security policy, as sometimes they like to instigate further identity checks for no particular reason"!!! I explained that my teenage son was away from home with no other access to money and I had... (read more)
★☆☆☆☆
“ABSOLUTE DISGRACE DO NOT...”
Written on: 06/04/2013 by richmt47
This is an absolute joke! I paid the £50 minimum initial load at my local post office, i then paid £200 onto the card to use in Turkey in a couple of weeks. In the mean time i made a couple of purchases on ebay and used this card, no problem. Since then i cant log on, i cant withdraw from ATM's, i cant do anything! Called customer services who said there was a block on the account due to "unusual usage" and i have to send them proof of ID to get the block lifted!!!!!!! So, i have paid my... (read more)
★☆☆☆☆
“Dreadful: still trying to get my money out”
Written on: 21/03/2013 by PEGGYJAZZ (1 review written)
I bought this card thinking the reviews were good- I was confused with the PO credit card. I got home having loaded the card, read the reviews an d immediately tried to cancel. That was 9 months ago and they still have my money and I have telephoned, visited the post office where it was purchased . I am now about to send a recorded delivery letter. It is absolutely unbelievable what has happened to all my cash! DON'T GO ANYWHERE NEAR THIS CARD! (read more)
★☆☆☆☆
“A Travel Card with No Use What So Ever! ”
Written on: 19/03/2013
I purchased the Travel Money card from the Post Office, explaining that I am travelling to China and would not like to carry to much cash with me. Also, I stated to the cashier that I would like a card that would allow me make withdrawals and transactions during my stay in China and Hong Kong. They replied that the card is permissible to use in both areas. I tried to make a withdrawal at the China Bank ATM and it rejected my request stating that my transaction had been cancelled. I then... (read more)
★☆☆☆☆
“The same reason as the other review”
Written on: 12/03/2013
This was the first time we have had a Post Office travel Money card. We used it in France and Spain at first without any problems. We were unable to find out the balance from Spanish ATMs but we had an idea of how much we had spent. The first time it got refused was at a French Petrol station so I had to use my normal debit card. Then it was refused in a German hotel, again I used my debit card. It was refused on numerous other occasions but accepted at times in between so I knew the... (read more)
★☆☆☆☆
“Money taken from my account - no card provided”
Written on: 14/02/2013 by amh1917
I attempted to buy a travel money card online. There were problems with the website and the payment was declined. However, I found out from my bank that 2 x £750 has been taken from my account. (I attempted the purchase twice) Five days and umpteen phone calls later I have been told that the money will be back in my account 'as soon as possible'. My phone calls have never been returned, in spite of promises to call me back, and they are now holding on to £1500 of my money. I don't... (read more)
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Showing 1 - 10 of 144 Reviews
★☆☆☆☆
“Do not purchase”
Written on: 12/02/2013 by Cod17
Away in USA. Trying to load card. Used correct user name used correct password and used correct access code and still can not load my travel card. This happened just before we went away but we were in uk and they sorted problem out and assured me there would be no further problems. I am now going to have to call them from the USA which will cost me money. Thankfully I had an old fair fx card which I would 100 per cent recommend. Please read reviews before you even think about purchasing... (read more)
★☆☆☆☆
“DO NOT BUY”
Written on: 06/02/2013 by B0B94 (1 review written)
I went away for 3 months in the August of 2012, decided to buy one of these, as it looked good. Before I went I changed my pin number from the one they gave at an ATM. However when i went to use it it didnt accept my pin and had reverted back to the original one. So I couldnt use it whilst i was away which could have been disasterous. Trying to get my money back off it now and they offer a terrible exchange rate, you can't take your money out in the currency ( for me dollars ). If i want to... (read more)
★★★☆☆
“Spend it all...the buy back rate is sh1t”
Written on: 24/01/2013
Was easy to get from local post office. Easy to register online and top up. Easy to use in USA...signature or no check rather than pin. Drawback.....didn't use to get cash as found ATMs would charge for this service. BIG drawback.....had money left and redeemed at an awful buy-back rate losing about a third off the value of my cash....post office state no charge for foreign currency but manipulation of exchange rates must be very lucrative for them :( Would have been better just using my... (read more)
★☆☆☆☆
“Never again thanks”
Written on: 11/01/2013 by Chris9968 (1 review written)
Was persuaded to use card instead of cash for USA trip. OK at first, but as funds reduced some ATM's refused because of lack of funds ,this not helped as ATM cannot display balance. Eventually came back with $20 on card which I could not withdraw, and had Post Office refund at derisory rate.On line account would not recognise my security details which meant I had to re-register.A total waste of time,much easier to use my bank debit card! (read more)
★☆☆☆☆
“DO NOT USE THE POST OFFICE TRAVEL MONEY CARD”
Written on: 29/12/2012 by 123Anon (1 review written)
I have had a very bad experience with the Post Office Travel Money Card and latterly the Customer Services who dealt with my complaint, and I would advise NOT TO USE IT UNDER ANY CIRCUMSTANCES. I would not even give it one star, but unfortunately I cannot give it 0. I was in Germany and phoned up the Post Office helpline to find out why my card was being declined. Firstly I was annoyed that having entered in all my security details to an automated service, I had to repeat them all to the... (read more)
★☆☆☆☆
“Ruined my experience in thailand DO NOT GET ONE”
Written on: 07/12/2012
Im in thailand as im writing this and im that angry with this card i thought id write about this sh*t card before i even get home! I got this card so i could have money out of savings acount put on it each week with my dad doing it back home so i would save money and keep track of it..sensible idea i thought!! well it hasnt worked out that way atall since twice they have miss placed my money in different transactions...i seem to also pay more commision then i would on my natwest card!! Use... (read more)
★★☆☆☆
“Changing balances”
Written on: 10/11/2012
I have used a travel money card in Europe with no real problems. However, I obtained another one for a trip to the USA and that's when it failed to perform or meet the claims made. The card was declined several times although I was able to pay using my real Mastercard. The balance was sufficient to cover the cost of car parking but it was declined. The balance fluctuated from $21 to $179 over a couple of days and is now back down to $23. Poor response from Post Office to my complaint,... (read more)
Rock123's Comment
Written on: 17/12/2012
DO NOT GET A CARD.....I was talked into getting a Travel Card when I went to the local Post Office in August to buY Euros. Was told by a woman there that it was FREE to take out cash from ATM and this would be cheaper than my debit card. Loaded it up with 600 Euros on the strength of what she said.....used it TWICE lucklily only twice. Have just discovered that I was charged 8 euros to use an ATM. Phoned customer services to remind me of my pin to discover this. Then transferred to a live person to be told that it was in the terms and conditions......well I got a flier from the post office when I got a prepaid card......no mention of that. Oh well its because you converted euros to sterling and then back to euros....huh? I got EUROS from the ATM. I am going to lodge a complaint. The smallprint which I have picked up from the Post Office today says nothing about that. It is better and cheaper to use your current account debit card. Also I asked for a statement .....the first person I spoke to said there were none and the second more helpful woman said you can register your card online and see your transactions. Did that logged out tried to log in again ......not possible and locked out. JUST AVOID THIS CARD.
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★☆☆☆☆
“Total rubbish”
Written on: 04/11/2012 by Fusionator (1 review written)
Was ripped off when I got them. Advised to load the cards with money when I go them at the office. They didn't tell me I would get a better rate online. When I used the card to draw cash it converted the euro to pound them back to euro again. When I got back I was furious and asked for the cards to be cancelled. This incurred a five pound charge. Then, to get my money back you are sent a voucher to cash at the post office. This incurred a poor exchange rate yet again to convert it back to... (read more)
★☆☆☆☆
“Doesn't work everywhere”
Written on: 01/11/2012
We took this card on our 3 week holiday to France, the Travel Money Card was refused in a number of places - supermarkets, shops, toll boothes etc. luckily we had another credit card to use- thank goodness as with three young children we could have been in a bit of bother!! We came home with alot of money on the card due to it's unreliability. I then phoned the Post Office hoping to be able to get the rest of the money out in order to pay off the credit card and to log my complaint. I was... (read more)
★☆☆☆☆
“Awful service, you will be embarrassed and out of pocket”
Written on: 31/10/2012
Took the Post Office Travel Money Card to the USA for flexibility and security (they said you could use it everywhere and the counter staff are always trying to sell you stuff). I knew there was an admin fee and punitive exchange rate if you returned with a balance but I never intended to return with a balance! HOWEVER, I couldn't use it in 50% of the places I tried to, whether signing for or using my PIN and the awful thing was I could not tell before I handed the card over, if I was going... (read more)
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Showing 11 - 20 of 144 Reviews
★☆☆☆☆
“No help at all”
Written on: 22/10/2012 by chelseaessno1
Ready to go on holiday and need to access the account. Forgotten my details so i do the forgotten details procedure. try to log in and it still keeps rejecting the details and then shows "Your account has been locked out. Please speak to customer services" so look at the contact us and yeah a 24 hour customer service. Ring them up and no answer the call keeps getting disconnected. 5 more calls after there was till no answer. What on earth would i do if i had lost the card and was stranded... (read more)
★☆☆☆☆
“Waste of time”
Written on: 21/10/2012
Stick to using your credit cards. Whatever you think you will save with this card you will waste in time and money trying to get it to work. Avoid! (read more)
★☆☆☆☆
“Follow up from Frankly Disgusted, now able to sleep,”
Written on: 18/10/2012
After my last review and heaven knows how many more 'phone calls, they finally said that they had FOUND my remaining £300. Whoopee, after four days it waas not transferred. I rang Trading Standards yesterday, having been told by the drip at PO that I could not have my money back for another 14 days ! Why ? I dont think they have computers in Scotland, I can do a Bank transfer in two minutes. Trading Standards rang them and gave them the benefit of their knowledge, today again Whoopee I... (read more)
Rock123's Comment
Written on: 17/12/2012
I was talked into getting a Post Office Travel Money card by the woman in my local post office last August when I went in to buy Euros as I noramlly did. Her English is bad anyway and she said I could use ATM's in Spain for free. I thought good tht is cheaper then using my debit card so stupidly I loaded it up with 600 euros.
I only used it a few times and only now in December have I discovered the charges one usage at an ATM incurred - 8 euros 60. I found this out when I rang the 0844 no to ask for my pin which I had forgotten. I am shocked and asked for a statement to be told no. Only by being transferred di I discover I could register online and see statements. Customer services bleated after I complained about this excessive charge that they were in the terms and conditions and I replied I saw no terms and conditions when I loaded up my card but took the word of the post office assistant. Apparently I was charged for converting sterling to euros .......I thought that was the whole point of the card!! I am going to make a complaint cos I don't see why the Post Office should get away with this. I will avoid that post office in future......lying outright to customers is a new low for them.
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★☆☆☆☆
“Bad service, terrible support”
Written on: 15/10/2012 by steelystyle
Preloaded card for trip to france but needed to top it up while away. Website rejected my security info (despite this being checked before we went) so had to use mobile phone to call. Automated system took forever, when I got a human being they kept making mistakes with my info, then tried to put me on hold and when I suggested they call me back, they said this could not be guaranteed. In the end I gave up as cash machine charges cheaper than phone bill. Back in England I have had nothing... (read more)
★★☆☆☆
“Questionable”
Written on: 14/10/2012 by Maureen_G (3 reviews written)
Had got this card as alternative to taking travellers cheques and found it easy at start. But then whilst abroad, we had problem with the card and this was where the problems started. Not very helpful on phone and then couldn't get issue sorted with card so ended up having to find other sources to pay. Was disappointed (read more)
★☆☆☆☆
“ Avoid. Worst thing you can do!”
Written on: 12/10/2012
our card was stolen on holiday. We phoned the post office and after ages on the phone were told it would take 15 days for a replacment!!! Were only there for 2 weeks. We were told they could transfer the money back into our current account in 3 working days but that was after the 5 working days to get this approved! they left us with nothing to spend till we came home. We will now be looking for compensasion... (read more)
★☆☆☆☆
“DONT EVER USE THIS CARD ANYONE! BE WARNED”
Written on: 11/10/2012 by springzone (1 review written)
I LOADED THE CARD AT THE POST OFFICE AND WHEN I WENT TO USE IT FOUND IT WAS BLOCKED ! THEY SAID IAM REQUIRED TO SEND IN 2 FORMS OF ID I DID THAT OVER 3 WEEKS AGO FIRST THEY SAID THEY DIDNT RECEIVE IT THEN SAID I JUST HAVE TO WAIT FOR A REPLY STILL HEARD NOTHING ! MONEY IS STUCK ON THE CARD, CUSTOMER SERVICE CANT HELP THEY SAY IT IS DIFFERENT DEPARTMENT. IF I COULD SUE THEM I WOULD TOLD THEM ID WRITE TO WARN OTHER PEOPLE THEY DID NOT CARE (read more)
Springzone's Response to springzone's Review
Written on: 11/10/2012
Is it really the post office or another company using the post office Logo ?
Why does the Post office put it,s good name to something so bad . I think what they are doing is against the law. Why dont they help when people need assistance > Eventually i swore on the phone and they hung up. right now i have given up on my money . Actually the lady answering the phone is not at fault it is the ass holes that wont come on the phone, who could sort things out .
Hate them , hope they go bust
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★☆☆☆☆
“Absolutely useless”
Written on: 08/10/2012
I went to New York with my money card and I hadn't read any reviews before I'd loaded up the card with over $500. It was only after I'd done this that I'd read the reviews. I was pretty scared that I'd have problems with the TMC like everyone else but I gave Post Office the benefit of the doubt. (I also took up a back up TMC from First Choice with emergency funds on it and cash of course). The card was absolutely fine to use at first. I could use it in shops but I also withdrew $200 from it... (read more)
Springzone's Comment
Written on: 11/10/2012
they stole my money since 4 weeks, they dont want to help
Hate them hope they go bust
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★☆☆☆☆
“DIABOLICAL, PATHETIC AND ARROGANT SUPPORT”
Written on: 06/10/2012 by CAERGEILIOG (1 review written)
My son is on an extended holiday to Thailand and decided prior to travelling that he would use the Post Office Travel Money Card as his primary method of accessing his travel funds. What a mistake that's proved to be; as when he try to upgrade the card to the £5,000 limit, the problems started. He has jumped through hoops and hurdles ever since - he has provided all the identification details and still he can not use the card as it is supposed to. Effectively he is stranded in another... (read more)
Springzone's Response to CAERGEILIOG's Review
Written on: 11/10/2012
P>O card is my number one enemy ! they stolen my money and no one on the phone wants to help
Hate them
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★☆☆☆☆
“Treated with utter contempt by PO Travel cards services”
Written on: 27/09/2012 by eurocarddebacle
DONT EVER BUY POST OFFICE TRAVEL MONEY CARDS!!!! On 29/06/12 I bought 2 cards one Stg (put £100 on it - cost £103) the other Euro (put €120 on it - cost £100.61). Activated both next morning - no problem. On 17/07 used Stg card - again no problem. On 14/08 decided to register cards online so I could keep eye on balances. Stg card registered immediately. Euro didn't - this is when the real problem began. Msg coming up "card is in an invalid status". Then came the first of... (read more)
Franklydisgusted's Response to eurocarddebacle's Review
Written on: 04/10/2012
Oh I do so agree, we took Post Office cards last year. In our resort in Mallorca the only Bank to acceept them wasa the Deutchasbank, not one other, including Barclays would regognise them. When the German banks ATM went down half way through our holiday, for a week we were in a mess, and I had to go use my Visa card anyway which made me very overdrawn. We decided to give them the benefit of the doubt and use them again this year. On September 14th I paid over £1000, £700 on one caOrd and £300 on the other in Haywards Heath, West Sussex P.O. When I got home I discovered that I could not remember the pin number I had used last time so phoned the help line, then it started. I was told that the cards had both been cancelled, and the money could not be put on them. Why then was the money accepted. "dont know" !! "well I need my £1000 back ASAP, I am travelling in two days time. No they could not possibly do that, it takes at least 72 hours. After 1 hour on the 'phone and speaking to two supervisers, who both told me something different, and repeated the same script over and over again, but did agree to put it through as urgent to the finan ce dept. No, we could not have the number for financ e, they do not make or take telephone calls at all ! "well, it is my money and I want it back PLEASE!" yes we would get it back when they had gone through procedures ! well, don't they have computers in Scotland ? Yes we will get our money back, when they find it. Find it ! they only just GOT it. We went on holiday using Credit cards, spent hours in and out of Internet Cafes checking Bank statements. Nothing ! on September 24th £700 appearedpress in my account. At last. We returned on September 30th, started the calls again, no sign of the other £300, rang them again and again. Same story, you will get your money, when we find it. Well where the Hell has it gone, not our department we don'tknow, and so it goes on. It is now October the 4th, and still no £300. The say we will get a call when they find it. We are pensionerts, we are not impressed, and next step will be a letter to the Press.
Trading standards, our MP, and in the end I suppose legal advice. I would advise ev eryone in the UK, NEVER NEVER use Post Office Travel Cards. Use anything, ev en take cash with you but do not trust this Organisation. I thinbk in the end they will owe me interest.
Disgusted
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Springzone's Response to eurocarddebacle's Review
Written on: 11/10/2012
This P.O travel card company are my worst enemies, i never heated a company so much , could have solved my problem easily within 1 day so far 4 weeks and still nothing, iam spiiting blood
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Showing 21 - 30 of 144 Reviews
★☆☆☆☆
“Unfit for Purpose”
Written on: 26/09/2012
We've had nothing but problems from the very start. You get charged for loading your card with Sterling but not for other currencies (although once it's registered for sterling you can't 'get passed' the fee by loading other currencies). The website is next to useless and amazingly unhelpful. Calling the helpline is just as unhelpful as card details were often unavailable to the customer care representative. Using the card is very hit and miss, it will be accepted at some places/websites... (read more)
Cjb666's Comment
Written on: 30/09/2012
Thank you for the posts. I’m looking for an alternative to the extortionate STA / Tuxedo / Mastercard card. This Post Office card is not the answer. And I hate Phones 4 U shops too.
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★☆☆☆☆
“Don't Bother”
Written on: 17/09/2012 by kempster (2 reviews written)
when I was going to leave went to my local post office to top it up with cash they couldn't do it. Went to Crete Didn't work in any cash machine, I tried over 5 international banks, tried my HSBC card worked no problems. tried to call the 24 hour helpline couldn't get through. when I got back went into a post office and asked for a statement, they couldn't even tell me the balance ON THERE OWN CARD! complained on the phone they didn't care and I had to sell them my euros at a higher rate!!... (read more)
Springzone's Response to kempster's Review
Written on: 11/10/2012
i hate P.O , blocked my card as soon i loaded it ! hate them want revenge
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★☆☆☆☆
“Utterly useless”
Written on: 06/09/2012 by pauldonnachie
We used this on holiday in the US this month. We were unable to consistently withdraw funds via an ATM, even though we were within the daily limit and with a legitimate balance on the account. Transactions were also declined at restaurants and other businesses, to our great embarrassment. There were inconsistencies between the online "total" and "balance" such that we were unable to effect final transactions in the US because the "balance" was down to $15, even though it has subsequently,... (read more)
★☆☆☆☆
“Stranded abroad! ”
Written on: 04/09/2012
I really wish that I had seen these reviews before I decided to get a PO card. I used one last year on the Greek Islands and both my friends used theirs too. I say used...firstly they were not accepted anywhere and then we discovered that we were charged for using them at ATMs for withdrawals which we were told would not happen by PO staff. That was one of the reasons we got them in the first place! More worryingly is the fact that you cannot check your balance at all and with no internet... (read more)
★☆☆☆☆
“Moey Stolen!”
Written on: 04/09/2012 by mart_guitar (1 review written)
Persuaded by pushy PO staff that card was accepted everywhere in France, including tolls and fuel stations we agreed to have one. Had no reason to check small print for used, accepted everywhere we were told. Used it for fuel at Calais, fine. Used it at tolls Le Mans, not accepted! Imagine the panick as cars were queuing behind! Later used it in Supermarket to check- no problem. Usedit at Libourne for fuel- fine, confidence rising. On to Leclerc, Cars, Bourg, used in supermarket for... (read more)
★☆☆☆☆
“Rip off”
Written on: 03/09/2012 by watson21
My husband and I had a card for a recent trip to France. The cards were a real pain to activate online. Whilst abroad ee had no access to internet and had no way of knowing balance as this was not available at ATM's so just had to wait until card was rejected. We were charged 2euro for each withdraw from ATM despite being told by post office counter staff there were no charges. Check the small print! We both came back with a balance of around 18 euro if we want to close the account we get... (read more)
★☆☆☆☆
“Charged 39 euros each time we withdrew 300”
Written on: 30/08/2012 by ChristineRippedOff
Absolutely disgraceful service. The small print is confusing, as are the instructions at ATMs. We put euros on the card and withdrew in euros, so thought we did not need the currency exchange option. Each time we withdrew 300 euros our receipt slip showed £256, which seemed reasonable, however hidden charges NOT shown on receipt slip meant we paid 39 euros for the privilige! In total it cost us £80/ 100 euros of the £750 we put on the card. We were left with no money for the last two days... (read more)
★★★☆☆
“draw your money out while you are abroad”
Written on: 22/08/2012 by DRAW (1 review written)
i have just used my travel money card abroad and found it quite easy to draw money out of the atm,i never tried to use it in a resteraunt or shop,not for the reason of embarassment but i dont trust using any type of card abroad as i have been ripped off before even with chip and pin. i was told in the post office that they do not do travellers cheques anymore and i will "HAVE" to use this card,it was easy to load up and the money showed up the day after,i had a limit of £750 and it said on... (read more)
★★★★★
“I took this card on holiday to New York and was able...”
Written on: 17/08/2012
I took this card on holiday to New York and was able to use it everywhere as a debit card without any hassle (despite some funny looks) and without charges; in fact, I did not use cash for the entire duration of my stay. I had no problems with getting set up online, although I didn't actually need to add any more money. (read more)
★☆☆☆☆
“problems before we go on holiday”
Written on: 17/08/2012 by cmillen
my self and daughter in law have had a post office travel money card for 3 days lucky we are not going on hoilday till next month when .when my daughter in law tried her card at a cash machine it said theres no funds available not a good start we have read the reviews and we r going to get our money back when speeking to the po team there saying theres a problem with her card and thats before we go so no i will not be using one never again (read more)
Danfazzer's Response to cmillen's Review
Written on: 20/08/2012
you use that money card abroad not in the uk. im guessing it was in euros or dollars and when you tried it in a sterling atm it said no funds?
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Showing 31 - 40 of 144 Reviews
★☆☆☆☆
“DEFINATELEY DO NOT GET ONE wish id read reviews first...”
Written on: 16/08/2012 by mrsdisapointed (1 review written)
DEFINATELEY DO NOT GET ONE wish id read reviews first have always used travellers cheques but told they no longer sell them at post office so got this card you cannot activate the card till next day when i tried to do this it wouldnt let me as there was a TECHNICAL FAULT easy to blame the computers isnt it so now ive been told i will have to wait for the system to come online again no time duration given could be 3 days by which time im on holiday asked to have my money returned this takes... (read more)
★☆☆☆☆
“just wish id of read reviews before!”
Written on: 14/08/2012 by ants270
DO NOT GET ONE! i got one of these cards knowing it was a 2euro charge each time you use the machine, Which i thought was fair enough. However it was charging me another 12euros on top which soon added up! i was unaware of this extra charge until i rang up for a balance inquiry.. i then realized the transactions wasn't adding up right. i had to contact customer services to see where all my money had gone! There customer care was poor and they dodged the question every time i asked where... (read more)
★☆☆☆☆
“Dreadful Service”
Written on: 08/08/2012
I tried to load my card online, the money came out of my bank account immediately but it never went onto my travel money card. I called the Post office and they said it had been declined by the bank. I called the bank who told me it had not been declined and gave me the authorisation code, so I rang the Post Office again, and again , and again! All I keep getting is that the payment has been declined even though I have tried giving them the authorisation code. The bank have the payment as... (read more)
★☆☆☆☆
“STRANDED ABROAD UNABLE TO ACCESS OUR OWN MONEY”
Written on: 01/08/2012
Our post office travel card wouldn't work abroad and after £50 worth of mobile calls the post office agreed to transfer money back to our bank account that day. 10 days later and still no sign of our own money. Now being told it could take 15 days and that we'll be charged £21 for the transfer. Have used thomas cook cards in past and never had a problem. PO were offering decent rate so went with them - huge mistake!!!!! (read more)
★☆☆☆☆
“Unknown Fees!”
Written on: 31/07/2012
What an absolute con! I put 150 euros on a card as back up to euros i had in cash and only withdrew 30 while out in gran canaria. On closing the account (costing 6 euros) and asking to receive my funds, i was unknowingly charged a total of 33 euros despite barely using the card. No explanation was given and on promise of proof of receipt a similar rate of exchange would be given. Another lie! No branch offers the return of money. Don't listen to their lying staff or think this is a safe... (read more)
★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 30/07/2012
Before I launch into my story- PLEASE DO NOT GET THIS CARD! (unless you enjoy the daily drama of having NO FUNDS on your holiday and spending your free time on the phone to customer services and shouting at the computer screen) Context- Getting married abroad. Money on card was to pay for wedding. Problem 1) online log-in system kept randomly logging me out, resulting in at least 10 phone calls to customer services who said "our system doesn't work well on Safari". Needless to say,... (read more)
★☆☆☆☆
“DO NOT APPLY FOR THIS USELESS CARD”
Written on: 24/07/2012
SOUNDED GREAT IDEA SO APPLIED IN MAIN POST OFFICE PLYMOUTH AND TOOK OUT TRAVEL MONEY PLUS CARD-EURO- GIVEN SEALED ENVELOPE WITH CARD AFTER PARTING WITH £50 POUNDS (MINIMUM STARTING FEE)ALL SMILES AND TOLD RING ENCLOSED NUMBER-O8457 223344 NEXT DAY TO OBTAIN PIN NUMBER. UPON READING SMALL PRINT FOUND THAT THESE CARDS ARE USELESS ON AUTOMATIC FUEL STATIONS AND PEAGE POINTS IN EUROPE .BACK TO POST OFFICE TO CANCEL AND OBTAIN A REFUND.& FOUND CAN ONLY BE OBTAINED VIA CALL (CLYDESDALE BANK PLC... (read more)
★☆☆☆☆
“Absolutely awful. This lot could ruin your holiday.”
Written on: 17/07/2012 by Homer461
Folks I am not here to rubbish the post office. The staff at my local office are superb. HOWEVER I promise you avoid this product at all costs. I got my card at the post office on production of my passport. Tried to register it online later. They claimed they could not identify me. Though they took the money from my debit card? (I am on the electoral role, poll tax, bank accounts etc etc) Never had a problem before. At their request emailed copies of driving licence/passport and cash... (read more)
★☆☆☆☆
“Zero customer service”
Written on: 16/07/2012
I have just spent 6 months, numerous phone calls and letters trying to get an explanation for unexplained charges on my account.After escalating the matter to Managing Director level (Paula Vennells, 100 Victoria Embankment, London, EC4Y 0HQ), have finally been grudgingly offered a paltry sum which does not compensate me for my time, phone calls and postage. I give up. Needless to say, will not be using the card again, and would advise others to steer clear. (read more)
★★★★☆
“Don't believe everything you read!”
Written on: 13/07/2012
I got the Post Office travel card - and then I read the reviews on this website - so was prepared for the worst and thought I wouldn't be able to use it. However, after an initial issue registering my payment card online (both my credit card - and then my debit card issuer blocked my registering of the payment card online thinking it was a possible fraudalent transaction) but once this was resolved pretty easy to use. It was accepted at every location both at ATM and merchant, I was easily... (read more)
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Fair-N-Honest's Comment
Written on: 11/11/2012
Quick up date, 14 days after my trip finished I have checked the balance again and guess what? It is now $4 more than it was 7 days ago. Also just checked Terms and Conditions and it will cost me $7.50 to redeem MY money. I was being generous in giving this waste of money 2 stars - DON'T USE THIS CARD