Yell.com 118 247 Reviews

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★★☆☆☆
1.9 / 5
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Yell.com 118 247

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Latest Reviews

★☆☆☆☆

“utter ripoff merchants”

Written on: 17/12/2014 by Suorourk11 (1 review written)

never contact this company, they are the most appalling, cheating filth of a company who take people's hard earned money for just giving them a number. Their useless operators keep you on the phone for as long as possible and then you are charged £50+ for absolutely nothing. No wonder they are owned by the same useless people who ran Yellow Pages… Read Full Review

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★☆☆☆☆

“£36.00 for an 8 minute call (waiting for an advisor)”

Written on: 28/09/2014

Called this directory for a number, was put on hold whilst the advisor looked up the number. Was told it's £1.00 per minute so how does an 8 minute 11 second call cost £36. DO NOT CALL THIS NUMBER!!!… Read Full Review

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★☆☆☆☆

“poor communication skills”

Written on: 28/01/2014

upon requesting a simple answer I was charged for a two minute call at great expense only for the operator to ask how are you spelling west!! I gave up and will google the number in future as call was very frustrating and my money wasted,if I could rate as minus I would… Read Full Review

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★☆☆☆☆

“Horrendously bad service”

Written on: 20/05/2013

I used 118 247 to find the number of a recovery service as my car had broken down late at night with myself and children. Instead of supplyjnhmd with the number the guy on the phone (who I could barely understand) kept asking me loads of questions as to where I was. After asking him 3 time to just tell me the number I told him to stop asking me questions and answer my initial request. His answer was to hang up. Marvellous 118 247! What an absolute rubbish service and very expensive too. Never… Read Full Review

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★☆☆☆☆

“Basic question on address”

Written on: 30/04/2013

I was in the middle of Glasgow looking for DVLA office. When I used 118 247 to ask for the name of the street where it was on. They said they could not find it and gave me a Generic no. I indicated that that was nonsense as i at the same time used my google search ( which i will use now forever) and within 5 second the address came up. The person on the other end hung up on me . Taking my money and not supplying a service or taking customer feedback. Now who has the power now. They have the… Read Full Review

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★☆☆☆☆

“has become worst”

Written on: 11/12/2011 by RussB (1 review written)

I have used 118247 for years and could not fault the service. Always polite, accurate and excellent service........NOW over the last couple of months I have taken my business elsewhere, with my job I am on the road a lot and some days I was calling 118247 6 or 7 times a day, recently though their call centre and customer service reps have all been outsorced abroad and the service is SLOW, IN ACCURATE, PAINFUL AND THE LAGUAGE BARRIER IS JUST NOT WORKING. 118247 sort it out as im sure I am not… Read Full Review

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★☆☆☆☆

“shocking”

Written on: 12/10/2011

The worst service ever. operator couldnt understand a word I said. Same on another 5 calls. I will never use them again… Read Full Review

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Jeetaoml's Comment

Written on: 27/08/2012

they recieve 10 thousand calls a day and only 21 reviews stating bad service GOOD JOB

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★☆☆☆☆

“unreliable and expensive. Stay clear.”

Written on: 23/08/2010

unreliable and expensive. Stay clear… Read Full Review

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★★★★☆

“easy to understand and polite”

Written on: 05/08/2010

easy to understand and polite… Read Full Review

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★☆☆☆☆

“Appalling service. The operator would not seem to...”

Written on: 28/06/2010

Appalling service. The operator would not seem to listen to me and told me that the property I was looking for a telephone number for did not exist.

Only after explaining 3 times that he must have spelt it wrong, I got the number I was looking for.

Terrible service, very expensive, will never ever use again… Read Full Review

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★☆☆☆☆

“Terrible service, telephonist did not give me an...”

Written on: 17/05/2010

Terrible service, telephonist did not give me an opportunity to explain where/ what the number was needed for. Got completely the wrong county and when told twice it was the wrong one, he still continued to search! will not be using again… Read Full Review

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★☆☆☆☆

“I have used and addvertised in the yellow pages ! ”

Written on: 14/05/2010

I have used and addvertised in the yellow pages !
I would agree to the fact that they offer a great quality service.
You seem to pay for this service though as they are very expensive.
Unfortunately for me though, for what good it did my buisness I may as well have burnt the money to keep warm. I have a FAR FAR Greater concern
for their sister company yell.com
Yell.com are actualy running scams ! I have fallen victim to the 60 day free trial scam. Im currently fighting this and trying to bring… Read Full Review

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★★★★★

“Yell.com 118 247 is a quality service, helpful staff,...”

Written on: 21/08/2009

Yell.com 118 247 is a quality service, helpful staff, and you don't feel like you're being heckled off the line ready for the next caller. Have tried other 118 services and consider this by far the best… Read Full Review

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☆☆☆☆☆

“Truly abysmal - called for a company had to spell it 4...”

Written on: 11/06/2009 by malvernlass (1 review written)

Truly abysmal - called for a company had to spell it 4 times and was advised that no such company existed. What a load of cobblers!


I walked into Putney - and lo and behold there they were! then checked on line at yell.com and there they were. Cannot believe that you have to ay for such a lousy service!
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★★★★★

“Yell.com 118 247 has very thorough searching, polite...”

Written on: 13/04/2009 by nataliebrown (1 review written)

Yell.com 118 247 has very thorough searching, polite and friendly staff and are always happy to help… Read Full Review

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★★★★★

“Yell.com advisors do everything they can to get you...”

Written on: 03/03/2009 by gorgon (1 review written)

Yell.com advisors do everything they can to get you the number required, searching in every possible method and way they can.
It is also important to note that is is down to the individual business if they are listed or not.
In my experience every time I have phoned I have had a professional on the phone, and 9 times out of 10 got a number.
Fab service, with a personal touch… Read Full Review

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★★★★★

“Yell.com 118 247 is a good service, i phoned for an...”

Written on: 24/09/2008 by call75 (1 review written)

Yell.com 118 247 is a good service, i phoned for an emergency vet in my area and they found one for me, i was very stressed as my cat was ill, but they were very professional and very helpful. I always use them now!… Read Full Review

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★☆☆☆☆

“Was language a barrier? Operator spoke with broken...”

Written on: 06/08/2008

Was language a barrier? Operator spoke with broken English..? I am extremely disappointed with 118 247, considering it was the first time a used the service I have been put off from using the service in the future… Read Full Review

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☆☆☆☆☆

“Over the past fews years i have had to use 118247 many...”

Written on: 28/07/2008 by shawnr (1 review written)

Over the past fews years i have had to use 118247 many times but it is becoming pointless to use them as they never have the right number or give out the wrong one. then I find it myself quicker on the internet.
This stuff is not rocket science,
I don't normally write reviews but the poor service from 118247 is amazing, don't bother using them,

Sending out text message is all very well, but a just want the correct number… Read Full Review

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☆☆☆☆☆

“Was contacted by 118 247 was told they get hundreds of...”

Written on: 25/06/2008

Was contacted by 118 247 was told they get hundreds of enquires for my type of business their sales person said.
To date we have not had a single enquiry… Read Full Review

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