Monarch Reviews - www.monarch.co.uk

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Latest Reviews

“Monarch don't care”

Written on: 01/11/2014 by lqBarr66 (1 review written)

A while back we had a family holiday in Spain. Both flights were delayed buy over two hours,and as we were with young children they had to be fed. When we put this to Monarch on our return, they refused to re-imburse our claim (we provided receipts) stating that they provided food (2 hours later and warmed up rubbish). Their attitude was a disgrace and we referred them to trading standards (who were useless) Needless to say, when travelling today we avoid Monarch… Read Full Review

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Delayed's Comment

Written on: 04/11/2014

Many many similar stories on the Monarch Complaints Facebook page. unfortunately years of lack of investment and mis-management are telling their toll.

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Delayed's Comment

Written on: 04/11/2014

Many many similar stories on the Monarch Complaints Facebook page. unfortunately years of lack of investment and mis-management are telling their toll.

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“Strange timings”

Written on: 12/10/2014 by BenZigZag (2 reviews written)

We flew to Mallorca and back from Manchester with Monarch in early October. The flight out was on an airbus 330 with slightly cramped seats but for a short flight no real issue. there were 9 seats across that cabin which felt about one too many but still OK. The flight was due out at 06:20 but when we arrived the flight was shown as delayed with 07:00 as the expected take-off. It then suddenly changed to Boarding so we made a dash for the gate and got on board. We then waited and waited… Read Full Review

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“Excruciatingly uncomfortable new seating”

Written on: 27/09/2014

Have always flown with Monarch to and from Turkey BUT NO MORE -DO NOT USE MONARCH IF YOU WISH TO AVOID EXCRUCIATING DISCOMFORT FROM THEIR NEW SEATING . Not only do the seats not recline but they are thin virtually without padding and very cheap and nasty. Within a half an hour of take off I had back pain and an hour later my right leg had gone numb. The stewardesses all privately agreed that the seats were hopeless. In fact one man sitting in front of me actually sat on the cabin floor to… Read Full Review

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Delayed's Comment

Written on: 29/09/2014

There are many similar stories on this Facebook page .... unfortunately the new seats, whilst offering a substantial weight saving, are just about ok for a 2 hour flight but for anything longer they become uncomfortable ..

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“Extremely impressed. ”

Written on: 20/09/2014 by AussiesAbroad (1 review written)

On our resent trip to the UK we chose Monarch to fly us from Gatwick to Faro. Well our situation couldn't have been worse the car company we booked to get us from London to Gatwick let us down by not turning up by the time we got sorted and into a black cab and out to Gatwick we were borderline missing our flight just making it to check in however we were told our bags may not get on and would have to go on the next flight Monarch staff were not making any promises but would do there best. We… Read Full Review

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“book with Monarch fly with their competitors”

Written on: 10/09/2014 by evets1948 (1 review written)

We booked a package holidy to Malta through Monarch Holidays. When e ticket arrived we found that we were flying their on Small Planet airlines based in Lithuania. Two days before leaving we received a email changing return flight time (two hours later than we wanted) and carrier to Thomson Airlines. To cap it all the Cosmos Holidays rep never showed up at the hotel. Never fly with them - be warned. No wonder their in fincial trouble… Read Full Review

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Delayed's Response to evets1948's Review

Written on: 19/09/2014

Unfortunately the financial problems at Monarch (seeking £60 mil external funding and reported £158 mil pension black hole) are creating vast problems at Monarch. A Facebook Page (Monarch Complaints) receives numerous posts such as yours each and every day. Will they pull out of it ? ..... I have my doubts.

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“Very cold flight on Friday 5th September”

Written on: 07/09/2014 by pogs1511 (14 reviews written)

We flew back from Greece on Monarch flight MON7835 to Gatwick on Friday 5th September, and the rear of the cabin was very cold, despite my request to warm it up. People were wearing hoodies with the hoods up and sweaters on backwards to protect their arms. It was a bit of a trial… Read Full Review

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“excellent service ”

Written on: 16/08/2014 by pcMcCain282 (1 review written)

What a pleasure to fly with an airline who's staff are professional and polite.it was also a bonus to actually understand the announcements made. Not always possible with the budget airlines. keep up the good work… Read Full Review

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“Paid for excess baggage & was asked to pay again...”

Written on: 27/07/2014 by hwGrantham74 (1 review written)

Flying out from Birmingham to Rome on 13 June I paid for 1 extra bag and was advised that it would be easier and more practical for me, if I paid the excess for the return journey at the same time. I was assured there would be no problem at the other hand and check-in staff in Rome would be able to see that I made my payment on their screen. It all made sense and I felt safe, thinking check-in flying home would be a breeze. 10 days later we flew back home and I spent 2 hours at check-in in… Read Full Review

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Delayed's Comment

Written on: 27/07/2014

There is a Monarch Complaints Facebook Page with many similar comments but delays are Monarch's major problem whether it be their flights or replying to emails.

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“Low cost service at premium prices”

Written on: 03/07/2014 by SailorGal (2 reviews written)

Monarch had the most cramped seats I've ever experienced,so much so that that the air and lights above the seats didn't even correspond to the actual seats. They had obviously been crammed together far more than the manufacturer had intended. It was unbelievable. You get better seatingand service on easyjet, I'll just fly with them in future… Read Full Review

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Delayed's Response to SailorGal's Review

Written on: 05/07/2014

There is a Monarch Complaints Facebook Page with many a similar story regarding the seating. Monarch opted for their own seat design (unlike Ryanair/EasyJet who generally use Recaro seating) and despite a few modifications along the line (increased padding etc) the new seats are sub standard particularly on 2 hour+ flights.

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“Fantastic service from start to finish”

Written on: 02/07/2014 by Cat1Norfolk (1 review written)

Recently returned from a weeks holiday to Florida, booked with Monarch. I have absolutely no complaints about them at all. The concierge team are brilliant, answering all our questions in a reasonable amount of time, all staff were really friendly and couldn't seem to do enough for you. The plane was an A330 and although I was told by another passenger that it was older than her (and she must have been 60), it was really clean and in my opinion had plenty of leg room. The food was plentiful… Read Full Review

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“BEST INFLIGHT EXPERIENCE EVER”

Written on: 23/06/2014 by Mummrah (1 review written)

I traveled with a friend from Venice Marco Polo to Birmingham at 11.15 on 10th June 2014 and can honestly say that the flight was an absolute pleasure, due solely to the professional service,courtesy and friendliness of the team of 2 stewards and 1 stewardess at the rear of the aircraft. Nothing was too much trouble and they made us feel really welcome on board. We were even given the opportunity to purchase a hot meal and on their recommendation opted for the sausage and mash in cider gravy… Read Full Review

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“Had a good flight experience”

Written on: 14/06/2014 by lottie38 (4 reviews written)

We travelled to Turkey with Monarch airlines and everything was smooth running. The food on the plane was good and in fact the curry was the best I'd ever had. The staff were professional and worked hard and the plane was just like any other plane. I'm not sure how much more I could add because it was a normal 4 hour flight each way with no problem… Read Full Review

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“monarch luton airport”

Written on: 08/06/2014 by pam1960 (1 review written)

We we're not informed by our online booking agent that our flight schedule was changed and we missed our flight by 24 hours. The staff (in particular a lady who's name we never got) went over and above to resolve the situation. Even though we never got on holiday the service we received today was amazing and we would like to say thankyou. Kind regards Pam and Ian … Read Full Review

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“Appalling service with food!!!!!!”

Written on: 20/05/2014 by Martinez186 (1 review written)

Flew to and from faro and East Midlands returning 16/05/14. I know not to expect anything much with meals but this was not the problem. We only booked meals as we were staying in a remote villa and flight times meant we might struggle to get any food when we arrived. We party £12.00 each each way for a party of 10 of us. Flying out we were told there was only a few meals on board and that we would have to battle it out amongst ourselves as to who had what, we of course did this and they served… Read Full Review

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Delayed's Comment

Written on: 20/05/2014

You would be better posting on the Monarch Complaints Facebook Page due to coverage. Obtaining a refund for your meals will be difficult due to the fact that once Monarch have your money they are reluctant to part with it! The fact that you had no delays is unusual as when the last records were produced (2013) they were recorded as being the most unpunctual airline in the UK. Apologies from Monarch - dream on - you may get their standard copy and paste apology if you are lucky.

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“Service a Disgrace ”

Written on: 11/05/2014 by dkFlanagan93 (1 review written)

On May the 1st I traveled to Manchester Terminal 2 for my flight with Monarch airlines , I was going to Larnaca Cyprus for a operation , I had done everything online except my boarding card , I went into the main section around 45 minutes before the flight , A polite young man came up to me and asked me if I was a single traveler I said yes , he then asked to come out of this lane and put me in another lane Desk 55 which had Vantage members on the top of the desk he said it was no problem , I… Read Full Review

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Delayed's Comment

Written on: 13/05/2014

The Monarch Complaints Facebook Page would be a better place to have a 'go' at Monarch :-)

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“truly terrible...avoid if u can”

Written on: 03/05/2014 by gwapling (1 review written)

Flight delayed, terrible customer information. Airlines like this are bordering on the criminal. Save your money by avoiding monarch… Read Full Review

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Delayed's Response to gwapling's Review

Written on: 13/05/2014

The Monarch Complaints Facebook Page would be a better place to have a 'go' at Monarch :-)

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“Great in the air, but checking in was ridiculous!”

Written on: 25/04/2014

Flying from Gatwick to Faro: I have no complaint about the service in the air from Monarch - the plane was clean and comfortable and the staff were very friendly and polite. On both the outward and inward flight, the pilots were very amusing and informative too. BUT, the check in system at Gatwick was so thoughtless and unorganised, we very nearly missed our flight! Instead of having a desk / a few desks for each Monarch flight departing Gatwick, all but one flight were queuing in the same… Read Full Review

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Delayed's Comment

Written on: 27/04/2014

Cunning plan by Monarch to encourage you to pay more so you check-in on line and just use the bag drop. They have been playing the game for years but it is only more obvious now as their passenger numbers increase. Agree with you that they should have dedicated check ins for each flight .... not check in desks for any and every flight. Many passengers do start their holiday/flight frustrated but mainly as a result of Monarch's abysmal punctuality record.

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Delayed's Comment

Written on: 13/05/2014

The Monarch Complaints Facebook Page would be a better place to have a 'go' at Monarch :-)

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“ride from hell”

Written on: 14/04/2014 by cvHooper44 (1 review written)

i fly from Birmingham to Paphos and first thing lie about checking the weight at the gate to scare you they only check in check in nothing else the seat are really bad to seat on this was flight from hell and they would only be good for short trip like 2 hours max… Read Full Review

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Delayed's Comment

Written on: 16/04/2014

Whether the old seats which have served their time or the new seats which are thinner, lighter and less comfortable the seating is coming in for a lot of criticism on the internet in particular. I fail to understand why Monarch thought they could go an independent route and get a better product than say EasyJet and Ryanair. Monarch's new seats are just about bearable for their short routes but no way are they on for Egypt, Turkey, the Canaries etc. Couple this with the fact that you have no inflight entertainment and it just looks like, and probably is, money pinching. The Monarch check-in/pay for seat fiasco gets considerable criticism as well - time for a check-up I think Monarch - read the Monarch Complaints Facebook Page for a couple of hours and you will have a quick analysis of the problems you need to sort.

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Delayed's Comment

Written on: 13/05/2014

The Monarch Complaints Facebook Page would be a better place to have a 'go' at Monarch :-)

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“Tobago to Gatwick flight!!!!!!”

Written on: 13/04/2014 by Greysonw178 (1 review written)

Have given 0ne star but that is 10 too many. My report on the flight from hell with the airline from hell. I agree that what happened was very much an emergency and the response from Monarch .... is completely unacceptable. As myself and my wife were on that flight I can confirm that it did indeed make an emergency landing in Barbados. The complete saga is: 2/4/14 first attempt to leave Tobago - got to end of taxiway and after repeated throttling up and down of engines we returned to the stand… Read Full Review

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“Just great”

Written on: 27/03/2014 by Kaileyi55 (1 review written)

We travelled from LGW to GOA on the 8th March and returned on the 23rd. Both flights were excellent with good food and leg room. The staff worked very hard on the long flights and were most helpful. Good time keeping etc. We are now looking forward to our booked return next Feb. Well done to you all and Many Thanks!… Read Full Review

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