Monarch www.flymonarch.com Reviews

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Monarch www.flymonarch.com go to www.monarch.co.uk
2.2 stars
Average rating for this product is: 2.2 out of 5

From 7 ratings and 159 reviews

Thumb down 45% of users recommend this product

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Average Ratings for Monarch www.flymonarch.com

  • Flight on time?2.7 stars
  • Customer service2.4 stars
  • Comfort on flight2 stars
  • Quality of food2.1 stars
  • Value for Money2.4 stars
  • Reviewer Ratings2.2 stars
  • Overall Rating2.3 stars

159 Reviews For Monarch www.flymonarch.com

  • Guest 26th Oct 2009

    Reviewer rating: 4 stars


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    Staff very safety concious before take off. Very pleasant staff and nothing was a problem. Got 2 meals going and returning and very good. A very imformative flight. Again very safety conscious before landing also.

  • Guest 13th Oct 2009

    Reviewer rating: 1 stars


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    My worst flying experience(and this coming from someone who has survived a flight on cubanair). 5 hour delay on takeoff (the pilots chair broke).Tiny seats(the RSPCA would prosecute any airline that attempted to transport animals like this).Inedible food.Expensive drinks. On the return journey I considered that we got off lightly with only a 1 1/2 hour delay(but no explanation or apology). The whole Monarch staff need educating in the basics of customer relations. It beggers belief, in the curre ...

  • Guest 26th Sep 2009

    Reviewer rating: 1 stars


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    Holiday was cut short by a day due an 8 hour delay at Gatwick, during which we were provided with minimal information and a pitiful £10 refreshment voucher which could barely cover one meal, let alone two. The customer service was appaling. A smoking break was permitted in the airport however the escorts were rude the times were not made clear leading to a long wait.
    When the plane eventually arived minimal apologies were made to us passengers.
    I am not a large person but I did find the s ...

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


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    I've bought some cheap tickets from some rubbish airlines in my time, however this flight (purchased as part of a package holiday)was the most uncomfortable I have ever experienced.

    Leg room was not a problem, however width of the seat was appalling. I'm probably average size and by no means obese, however it got me wondering - at what point do the check in staff suggest you buy 2 seats? And has anyone ever got as far as the aircraft only to find that they aren't going to fit in the seat th ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    The Monarch flight from Gatwick to Male was really bad, longer than it should have been with an hour delay. The plane was old, and was cramped. The plane was really noisy (A330) so I could not sleep a wink and the food was not nice. The flight attendents were not very good as my son was not feeling well and he was going to vomit so we asked for a bag or something (they didn't even have vomit bags, that tells you it's a poor service) and the flight attendent said something like "I can't help you, ...

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    I hated this airline and I will never fly with them again, they fly from the worst airports (by that I mean Luton and Manchester, they are horrible airports), have really bad customer service, treat the passengers like dirt and the food looked dreadful and was way overpriced. the Monarch flights were massivley expensive but my wife insisted on flying from Luton (our local airport). Ryanair will be flying this route from October, I will fly with them next year when I go to Tenerife!

  • Guest 30th Aug 2009

    Reviewer rating: 4 stars


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    Both flights were very punctual - we even left Heraklion 30 minutes early on the way home (never known this to happen before!) Cabin crew wereproffesional and polite. The lack of legroom is the only complaint I have about Monarch but it's not worse than any other charter airline. We would recommend Monarch to anyone!

  • Guest 19th Aug 2009

    Reviewer rating: 3 stars


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    Cramped and no leg room when flying with Monarch. hot on the plane coming home had to have my hand fan on all the way home, very uncomfortable...
    Service was good polite cabin crew.
    Would of liked trolley with soft drinks to of come round more than once.

  • scalrag Rank: Sergeant 19th Aug 2009

    Reviewer rating: 1 stars


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    RE Monarch: This was a while ago but the 16 hr delay going out to Turkey meant the hol was actually only 5 nights instead of a week. No one kept us informed and eventually they pulled us to a hotel in manchester for a couple of hrs.We where delerious with tiredness.
    To add insult to injury the return journey after another 5 hr delay in the greenhouse that was Dalaman and with cans of coke at £4 odd a go, was on the most decrepid old banger of a plane-with so little space i actually popped ...

  • Pete1964 19th Aug 2009

    Reviewer rating: 4 stars


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    I flew with Monarch in August 2009 from Manchester to Sanford (Orlando) with my family on a last minute booking.

    The flights were on time and the aircraft was well staffed. The food was quite good for an economy airline. Baggage handling at both sides was good as was the efficiency of the check in staff.

    On a negative side :
    1. All drinks (except Tea / Coffee during meal service) had to be paid for : £1.60p for water, £1.00 for Coke, £3.50 for a small beer. Snacks were also a ...

  • Guest 12th Aug 2009

    Reviewer rating: 5 stars


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    Usually travel up to Glasgow to fly to Sanford, but this year we used the Monarch flight from Newcastle. Fantastic from start to finish. Staff, food, drinks aircraft all absolutely fine. Now all we need are more flights from them

  • Guest 11th Aug 2009

    Reviewer rating: 5 stars


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    Amazing flight, without a doubt one of the best left on time at both ends!. Food amazing. Flight attendants amazing you could not fault the plane journey at all!!

    GOOD JOB MONARCH!

  • Two Wise Owls Rank: Corporal 28th Jul 2009

    Reviewer rating: 2 stars


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    We have travelled by Monarch on many occasions and we have yet to have a flight depart on time. This year was the worst a 6 hour delay with very little information. Check in procedure is usually good but the service on board the aircraft is second rate, drinks are expensive and the food not worth bothering about. In flight entertainment is generally poor. Better off with other your operator airlines like Thomas Cook or Thomsons

  • Guest 27th Jul 2009

    Reviewer rating: 5 stars


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    first of all, i don't usually do this, bother with writing reviews, but on this occassion, it has to be done.....
    i booked flights with thomas cook (monarch) flying direct from newcastle to sanford. we had previously flown b.a (newcastle/gatwick-gatwick orlando) but decided to try manchester with virgin until we discovered the monarch flight.
    having compared costs for flights against virgin and b.a, we decided to book premium economy seats for the benefits/costs against comparible prices. n ...

  • Guest 10th Jul 2009

    Reviewer rating: 0.5 stars


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    Have been on the telephone on hold to Monarch for 30 minutes so far! Have already gone through whole waiting process once and been hung up on before anyone even acknowledged I was there. I give a one out of generosity.

  • alw12900 28th Jun 2009

    Reviewer rating: 4 stars


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    We always fly with Monarch to Alicante and wouldn't fly with anyone else. Our flights have always been on time, aircraft clean and very friendly staff. We have just booked with them again for October and flights were very reasonable.

  • gung2ho 27th Jun 2009

    Reviewer rating: 4.5 stars


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    flew from machester with Monarch on MON303 a330 airbus to sanford. both out and inbound journeys were excellent. i was dreading flying with them as read so many bad reviews recently. ive got to say what an improvement. loads of legroom woujldnt bother to upgrade on this particular plane because i am a female of 5ft 8inches and reckon i still had at least 3 inches of leg space. the staff there and back were helpful and polite. the plane going wasnt full so could move seats. my husband went and sl ...

  • Guest 9th Jun 2009

    Reviewer rating: 1 stars


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    5 seperate journeys have all been delayed from 1 hour to 8 hours. Truely awful.

    Overall, Monarch is the worst airline for delays I have ever used.

  • Guest 24th May 2009

    Reviewer rating: 0.5 stars


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    6-20 May 2009 - East Mids - Dalaman
    What a joke. I opted to pay £200 extra than the alternative evening flights to take advantage of the new day flight to Dalaman operated by Monarch. What a waste of money. Two weeks before departure we were informed our outbound flight had been cancelled and we were re-scheduled and lost 9 hours and then obviously had to fly at night - Thomas Cook operated our new flight - no probs. On return - well, 11 hour delay at Dalaman apparently due to a techn ...

  • Guest 19th May 2009

    Reviewer rating: 3.5 stars


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    We always fly Monarch to Lanzarote and/or Malaga and rate them as one of the best for these routes. I would not use them for longer haul unless the planes were more modern.

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