Monarch Reviews - www.monarch.co.uk

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Latest Reviews

“Stress Free Travel”

Written on: 15/05/2015 by PMWaterford (4 reviews written)

Certainly worth the little extra you pay compared to the budget airlines… Read Full Review

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“Joining vantage club”

Written on: 12/04/2015

As I intend to be a frequent flier to Gib/ Malaga, I tried to join Vantage club, I received a notice from Monarch giving me a query number. Two weeks later, I have not had a response.this leads me to conclude that their customer service is very poor/ abysmal or, they do not want frequent flyers to join their Vantage club… Read Full Review

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“Terrible special assistance for reduce mobility passengers”

Written on: 09/04/2015

I'm a person with reduce mobility and I love to travel so I fly frequently. When I book a flight I ask for the special assistance wheelchair in cabin because I can't walk and I always do the check in online because I'm not a self-reliant person, meaning that I can't wear the oxygen mask in case of an emergency, so my carer has to seat next to me to give me a hand (due to the small space between seats, I can't even lean to eat or put on my ear plugs). And I found out that with Monarch airline… Read Full Review

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“Never reply to customer when using their email system”

Written on: 25/03/2015 by szb2009 (4 reviews written)

Contacted Monarch twice now using their online contact system (no phone numbers advertised on the website). Never replied to either messages so absolute waste of time and useless company. Dread to think what they will be like when we fly with them!… Read Full Review

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“Not a fan”

Written on: 18/02/2015 by Rylie474 (1 review written)

Didn't like Monarch at all. Legroom far too small, even though I'm under six foot. It felt like they are trying to be a budget carrier but charge scheduled airline rates… Read Full Review

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“Booking. Check in .Boarding.Flight.”

Written on: 08/01/2015 by Smith1985 (1 review written)

Booked flights months ago to Hurghada,checked in online 60 days before flight .Took less than 3 minutes to drop off hold baggage 02/12/2014 for flight ZB770 Hurghada. Priority boarding meant just that.Long leg seats worth every penny. As we are both Scuba Divers Monarch honoured the Free 5kgs extra hold baggage allowance each. Aircraft departed on time arrived early in a Hurghada .Flight Crew kept us informed of route and. Cabin Crew were friendly and nothing seemed too much trouble. On… Read Full Review

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Delayed's Comment

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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“Broken pram”

Written on: 06/01/2015 by wkCole1980 (1 review written)

Last august I went on holiday with my 5 year old my 3 month old and my partner. When we landed in Palma Mallorca we were shocked to find our 3 months old buggy had been damaged. I went to complain but nobody could understand! I had to try to fix my buggy!! This ruined my holiday. The flight itself was fine even if we were delayed on return. On our return I sent monarch a complaint letter along with pictures to my surprise has never been received! I've spoken to the airline twice but still no… Read Full Review

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Delayed's Comment

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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“VANTAGE CLUB OR WHAT???”

Written on: 05/01/2015 by EILEEN16 (1 review written)

Being a silver vantage club card holder I was somewhat bemused at my last monarch flight from east mids airport to Malaga. The queues to get to the gate were awful,(5 aircraft leaving from gates 1 to 5 within 15 mins of each other packed in a narrow corridor) However that is not my complaint. What is the point of paying extra to fly with monarch because even though I have a Silver card to get all the benefits i.e.extra luggage allowance priority check in etc.For the price I paid I could've had… Read Full Review

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Delayed's Response to EILEEN16's Review

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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“Monarch don't care”

Written on: 01/11/2014 by lqBarr66 (1 review written)

A while back we had a family holiday in Spain. Both flights were delayed buy over two hours,and as we were with young children they had to be fed. When we put this to Monarch on our return, they refused to re-imburse our claim (we provided receipts) stating that they provided food (2 hours later and warmed up rubbish). Their attitude was a disgrace and we referred them to trading standards (who were useless) Needless to say, when travelling today we avoid Monarch… Read Full Review

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Delayed's Comment

Written on: 04/11/2014

Many many similar stories on the Monarch Complaints Facebook page. unfortunately years of lack of investment and mis-management are telling their toll.

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Delayed's Comment

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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Delayed's Comment

Written on: 04/11/2014

Many many similar stories on the Monarch Complaints Facebook page. unfortunately years of lack of investment and mis-management are telling their toll.

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“Strange timings”

Written on: 12/10/2014 by BenZigZag (2 reviews written)

We flew to Mallorca and back from Manchester with Monarch in early October. The flight out was on an airbus 330 with slightly cramped seats but for a short flight no real issue. there were 9 seats across that cabin which felt about one too many but still OK. The flight was due out at 06:20 but when we arrived the flight was shown as delayed with 07:00 as the expected take-off. It then suddenly changed to Boarding so we made a dash for the gate and got on board. We then waited and waited… Read Full Review

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“Excruciatingly uncomfortable new seating”

Written on: 27/09/2014

Have always flown with Monarch to and from Turkey BUT NO MORE -DO NOT USE MONARCH IF YOU WISH TO AVOID EXCRUCIATING DISCOMFORT FROM THEIR NEW SEATING . Not only do the seats not recline but they are thin virtually without padding and very cheap and nasty. Within a half an hour of take off I had back pain and an hour later my right leg had gone numb. The stewardesses all privately agreed that the seats were hopeless. In fact one man sitting in front of me actually sat on the cabin floor to… Read Full Review

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Delayed's Comment

Written on: 29/09/2014

There are many similar stories on this Facebook page .... unfortunately the new seats, whilst offering a substantial weight saving, are just about ok for a 2 hour flight but for anything longer they become uncomfortable ..

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“Extremely impressed. ”

Written on: 20/09/2014 by AussiesAbroad (1 review written)

On our resent trip to the UK we chose Monarch to fly us from Gatwick to Faro. Well our situation couldn't have been worse the car company we booked to get us from London to Gatwick let us down by not turning up by the time we got sorted and into a black cab and out to Gatwick we were borderline missing our flight just making it to check in however we were told our bags may not get on and would have to go on the next flight Monarch staff were not making any promises but would do there best. We… Read Full Review

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“book with Monarch fly with their competitors”

Written on: 10/09/2014 by evets1948 (1 review written)

We booked a package holidy to Malta through Monarch Holidays. When e ticket arrived we found that we were flying their on Small Planet airlines based in Lithuania. Two days before leaving we received a email changing return flight time (two hours later than we wanted) and carrier to Thomson Airlines. To cap it all the Cosmos Holidays rep never showed up at the hotel. Never fly with them - be warned. No wonder their in fincial trouble… Read Full Review

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Delayed's Response to evets1948's Review

Written on: 19/09/2014

Unfortunately the financial problems at Monarch (seeking £60 mil external funding and reported £158 mil pension black hole) are creating vast problems at Monarch. A Facebook Page (Monarch Complaints) receives numerous posts such as yours each and every day. Will they pull out of it ? ..... I have my doubts.

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“Very cold flight on Friday 5th September”

Written on: 07/09/2014 by pogs1511 (16 reviews written)

We flew back from Greece on Monarch flight MON7835 to Gatwick on Friday 5th September, and the rear of the cabin was very cold, despite my request to warm it up. People were wearing hoodies with the hoods up and sweaters on backwards to protect their arms. It was a bit of a trial… Read Full Review

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“excellent service ”

Written on: 16/08/2014 by pcMcCain282 (1 review written)

What a pleasure to fly with an airline who's staff are professional and polite.it was also a bonus to actually understand the announcements made. Not always possible with the budget airlines. keep up the good work… Read Full Review

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“Paid for excess baggage & was asked to pay again...”

Written on: 27/07/2014 by hwGrantham74 (1 review written)

Flying out from Birmingham to Rome on 13 June I paid for 1 extra bag and was advised that it would be easier and more practical for me, if I paid the excess for the return journey at the same time. I was assured there would be no problem at the other hand and check-in staff in Rome would be able to see that I made my payment on their screen. It all made sense and I felt safe, thinking check-in flying home would be a breeze. 10 days later we flew back home and I spent 2 hours at check-in in… Read Full Review

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Delayed's Comment

Written on: 27/07/2014

There is a Monarch Complaints Facebook Page with many similar comments but delays are Monarch's major problem whether it be their flights or replying to emails.

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“Low cost service at premium prices”

Written on: 03/07/2014 by SailorGal (2 reviews written)

Monarch had the most cramped seats I've ever experienced,so much so that that the air and lights above the seats didn't even correspond to the actual seats. They had obviously been crammed together far more than the manufacturer had intended. It was unbelievable. You get better seatingand service on easyjet, I'll just fly with them in future… Read Full Review

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Delayed's Response to SailorGal's Review

Written on: 05/07/2014

There is a Monarch Complaints Facebook Page with many a similar story regarding the seating. Monarch opted for their own seat design (unlike Ryanair/EasyJet who generally use Recaro seating) and despite a few modifications along the line (increased padding etc) the new seats are sub standard particularly on 2 hour+ flights.

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“Fantastic service from start to finish”

Written on: 02/07/2014 by Cat1Norfolk (1 review written)

Recently returned from a weeks holiday to Florida, booked with Monarch. I have absolutely no complaints about them at all. The concierge team are brilliant, answering all our questions in a reasonable amount of time, all staff were really friendly and couldn't seem to do enough for you. The plane was an A330 and although I was told by another passenger that it was older than her (and she must have been 60), it was really clean and in my opinion had plenty of leg room. The food was plentiful… Read Full Review

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“BEST INFLIGHT EXPERIENCE EVER”

Written on: 23/06/2014 by Mummrah (1 review written)

I traveled with a friend from Venice Marco Polo to Birmingham at 11.15 on 10th June 2014 and can honestly say that the flight was an absolute pleasure, due solely to the professional service,courtesy and friendliness of the team of 2 stewards and 1 stewardess at the rear of the aircraft. Nothing was too much trouble and they made us feel really welcome on board. We were even given the opportunity to purchase a hot meal and on their recommendation opted for the sausage and mash in cider gravy… Read Full Review

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“Had a good flight experience”

Written on: 14/06/2014 by lottie38 (4 reviews written)

We travelled to Turkey with Monarch airlines and everything was smooth running. The food on the plane was good and in fact the curry was the best I'd ever had. The staff were professional and worked hard and the plane was just like any other plane. I'm not sure how much more I could add because it was a normal 4 hour flight each way with no problem… Read Full Review

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