Monarch Reviews - www.monarch.co.uk

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Latest Reviews

“Good going out but not coming. ,back”

Written on: 26/10/2016 by Sandra108 (1 review written)

Just come back from Benidorm couldn't fault anything on flight going. But coming back was a different story, our gate came up on the board we queud to geton plane down three flights of stair ,were we were left for 15 mins then the bus arrived took us to the plain, were we had to wait amnother 15 mins before they would let us off. It became apparent they was still cleaning the plane, when we went to board the plane no one told you what end to get pn the plane by seat no so everybody got on at… Read Full Review

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“lanzarote hotel”

Written on: 15/10/2016 by Kash324 (1 review written)

stayed in the all inclusive 4star Occidental hotel in Costa teguise, the hotel was comfortable,staff friendly, however the food was one star, the hotel was very noisy, children unsupervised and allowed to run through corridors knocking bedroom doors… Read Full Review

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“Information if you are travelling with children”

Written on: 10/10/2016 by Emery402 (1 review written)

we are a family of 7 ( 5 adults and 2 children)we always prebooked and pay for our seats to ensure we sit together. Our outward flight to Palma was fine we sat in the seats booked, NOT so lucky on the way home. We were allocated different seats, 3 in the booked seats 3 moved 3 rows back and to our horror one of the children had been seated across the isle inbetween two stargers.I queried this at the check - in desk and was advised our seats had been changed by Monarch so we could not sit in… Read Full Review

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“Ruined honeymoon”

Written on: 12/04/2016 by Mitchellpm185 (1 review written)

My daughter booked a holiday in Sorrento for her honeymoon in June. It was booked in January and paid two weeks ago Today she received a message from Monarch to say that the hotel was cancelled as it was overbooked We contacted the hotel in Sorrento to be told that Monarch were told in December that the hotel wasI full so why were Monarch still taking bookings and taking money My daughter has been offered another hotel which is nowhere near as good as the hotel she booked. She is devastated as… Read Full Review

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“Worst ever”

Written on: 31/03/2016 by SueMora (1 review written)

Monarch holidays, decieve people on their site , you can't book in on line we waited 55 minutes in queue while flight only waited 5 minutes!! No staff nobody at resort , after 35 years traveling the the world I comfortably say they are the most incompetent least customer friendly company I have ever come across...., please trust me spend the extra rather than these amateurs ..., absolutely useless… Read Full Review

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“Paperwork delay”

Written on: 19/03/2016 by Davenport318 (1 review written)

I booked a holiday by telephone with monarch on 1st masrch2016 and as yet have not received any paperwork (requested it by post only) have no confirmation that my holiday is booked have received atol by email which is no use as I cannot print without a printer … Read Full Review

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“Very bad cabin crew and customer service, when is a...”

Written on: 01/02/2016 by bert52 (5 reviews written)

Whenever there are problems with drunk or interference by passengers sitting behind you. The cabin crew blame the victims, trying to cause the victims to get more upset. Such as, if passengers continually bang the seat tables. The front passengers complain to cabin crew!! Who then talk to you as if it is your fault to complain!!! Then, you call Monarch customer services to complain, who deny any problems!!!… Read Full Review

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“If you make a mistake when booking...”

Written on: 07/12/2015 by 118Kirk (1 review written)

I would just like to let everyone know that Monarch airlines has a policy for mistakes made with bookings. "Our policy is that you can make a change to your booking within 24 hours of making the booking, we will waive administration fees, but any fare difference will apply" You will not find this statement anywhere on their website and you have to CALL them within the 24 hour period to get this policy. I hope this helps someone!… Read Full Review

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“Very poor communication”

Written on: 29/10/2015 by Websterbt300 (1 review written)

We had booked a return flight from Funchal, Madeira. The weather was terrible and the incoming flight couldn't land, so our flight was cancelled and we were shipped to a hotel for the night. None of this was Monarch's fault, of course. However they gave us absolutely no information about the cancellation until - five hours after the planned departure time - they told us to board a bus to the hotel. Non existent communication and appalling customer service. Other airlines affected seem to deal… Read Full Review

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Delayed's Comment

Written on: 29/10/2015

Normal situation for Monarch I'm afraid .... they are good when things are running well however when there is a problem such as yours they have not got the resources to cope. Well known and documented fact that their crew and head office staff (in general) are on the ball however their customer services and post flight divisions are the worst in the industry ~ they even have a Facebook Complaints page which has daily posts such as yours!

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“WORST FLIGHT EVER”

Written on: 25/09/2015 by Kerrielouiselee (1 review written)

Early hours this morning, 2 friends and I flew back from ibiza with Monarch. As we sat down we noticed a DRUNK couple sat behind us which baffled us. After 40/45 minutes of being on the flight, the woman started getting aggressive and trying to attack us and when the flight attendant came over, he did nothing about this, in fact the blame was put onto us. Not only that, but because I tried to get away from the woman by leaning forward, the man sat in front decided to verbally attack us in which… Read Full Review

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Delayed's Response to Kerrielouiselee's Review

Written on: 26/09/2015

You should post on the Monarch Complaints facebook page and 24 hours later on the Monarch fb page for greatest impact. HTH.

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“Customer services failure”

Written on: 10/09/2015 by lukebot (1 review written)

I recently used Monarch airlines to fly me to Turkey and return 24th July 2015 for 7 days (Bodrum) and took the opportunity to book a hire vehicle through them, while mistakes and issues happen it is about how they are dealt with when things go wrong that measures a company in this day and age. I had major problems with the car supplied through them, naively it is only when it goes wrong everybody washes there hands of responsibility. Monarch sub contracted the car hire out to Cartrawler and… Read Full Review

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“cheaters”

Written on: 25/06/2015 by McPherson54 (1 review written)

Charged extra for seats put me in touch with a car hire company who ripped me off… Read Full Review

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“Monarch ZB 7504”

Written on: 21/06/2015 by marcb2001 (2 reviews written)

Monarch Airlines ZB 7504 / ZB 7505 was a great flight! We where really impressed of the service of Monarch and we landed early! The Crewe of Monarch had given us lots of fun and we all enjoyed it. There was nothing that I didn't like about it and everything was brilliant. We weren't so sure about it because we have never flown with Monarch before but it was the best experience of our lives. We flew on the 4th of July 2015 and now we're going again on the 3rd July 2015 from Manchester at 2.25pm… Read Full Review

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Marcb2001's Response to marcb2001's Review

Written on: 15/08/2015

I meant 2014 sorry...

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“Stress Free Travel”

Written on: 15/05/2015 by PMWaterford (4 reviews written)

Certainly worth the little extra you pay compared to the budget airlines… Read Full Review

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“Joining vantage club”

Written on: 12/04/2015

As I intend to be a frequent flier to Gib/ Malaga, I tried to join Vantage club, I received a notice from Monarch giving me a query number. Two weeks later, I have not had a response.this leads me to conclude that their customer service is very poor/ abysmal or, they do not want frequent flyers to join their Vantage club… Read Full Review

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“Terrible special assistance for reduce mobility passengers”

Written on: 09/04/2015

I'm a person with reduce mobility and I love to travel so I fly frequently. When I book a flight I ask for the special assistance wheelchair in cabin because I can't walk and I always do the check in online because I'm not a self-reliant person, meaning that I can't wear the oxygen mask in case of an emergency, so my carer has to seat next to me to give me a hand (due to the small space between seats, I can't even lean to eat or put on my ear plugs). And I found out that with Monarch airline… Read Full Review

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“Never reply to customer when using their email system”

Written on: 25/03/2015 by szb2009 (6 reviews written)

Contacted Monarch twice now using their online contact system (no phone numbers advertised on the website). Never replied to either messages so absolute waste of time and useless company. Dread to think what they will be like when we fly with them!… Read Full Review

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“Not a fan”

Written on: 18/02/2015 by Rylie474 (1 review written)

Didn't like Monarch at all. Legroom far too small, even though I'm under six foot. It felt like they are trying to be a budget carrier but charge scheduled airline rates… Read Full Review

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“Booking. Check in .Boarding.Flight.”

Written on: 08/01/2015 by Smith1985 (1 review written)

Booked flights months ago to Hurghada,checked in online 60 days before flight .Took less than 3 minutes to drop off hold baggage 02/12/2014 for flight ZB770 Hurghada. Priority boarding meant just that.Long leg seats worth every penny. As we are both Scuba Divers Monarch honoured the Free 5kgs extra hold baggage allowance each. Aircraft departed on time arrived early in a Hurghada .Flight Crew kept us informed of route and. Cabin Crew were friendly and nothing seemed too much trouble. On… Read Full Review

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Delayed's Comment

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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“Broken pram”

Written on: 06/01/2015 by wkCole1980 (1 review written)

Last august I went on holiday with my 5 year old my 3 month old and my partner. When we landed in Palma Mallorca we were shocked to find our 3 months old buggy had been damaged. I went to complain but nobody could understand! I had to try to fix my buggy!! This ruined my holiday. The flight itself was fine even if we were delayed on return. On our return I sent monarch a complaint letter along with pictures to my surprise has never been received! I've spoken to the airline twice but still no… Read Full Review

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Delayed's Comment

Written on: 22/01/2015

Generally staff ok but when things go wrong .... they cannot resolve or cope - post your story on the Monarch Complaints Facebook Page and the guys there will help.

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