Virgin Wines Reviews - www.virginwines.co.uk

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★★☆☆☆
1.8 / 5
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Latest Reviews

★☆☆☆☆

“just send wine not ordered”

Written on: 03/04/2015 by LyricSutton275 (1 review written)

Once they have your card details beware Virgin send you wine that is average quality and not cheap debiting your card without authorisation… Read Full Review

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★★★★★

“Great company, greater wines”

Written on: 21/03/2015 by mpYoung394 (1 review written)

After 20 years of buying wines on line and several years living in one of the worlds most prestigious wine growing areas of Burgundy I must according to the majority of your reviewers have been getting it wrong. After years of buying wine from another well advertised on line wine group and from run of the mill supermarket shelves I joined Virgin wines. After 40 cases I can honestly say I have enjoyed some of my best wines yet and buying carefully at reasonable prices. If things go wrong a phone… Read Full Review

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★☆☆☆☆

“Conn warning. Disgusted Business tactics”

Written on: 04/03/2015 by ReubenCoyne (1 review written)

I am appalled at the way this company operates and just hope people have a search before they sign up. They will try and trick you out of any money they can. A shockingly blatant conn but such a large company… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 24/12/2014 by justinsethlanecooper (1 review written)

I bought a case with £50 off. Even then the best of the wines was indifferent and the worst was undrinkable. Worse even than the Daily Mail and that is saying something… Read Full Review

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Virginwines's Response to justinsethlanecooper's Review

Written on: 25/02/2015

Hi,

I'm sorry to hear that you are disappointed in the selection you received. We never want any customer to be unhappy with the product which is why we offer a 100% money back guarantee. if you contact our customer service team, they will be more than happy to talk about the selection and what we can do to make it right.

If you pop them a call or email them with your details. I'm sure we can help.

Virgin Wine.

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★★☆☆☆

“Not good”

Written on: 21/12/2014 by Glamggran60 (1 review written)

Have had better wines from Virgin but our latest box the whites have been poor and have bought better from Sainsburys The Pinot Grigio burnt my tongue and throat so sorry Also the Chardonnay is very mediocre not a good box… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 12/12/2014 by Chandler292 (1 review written)

I purchased a travel zoo certificate and placed the order with the company using the voucher. A month later I still had not received my wine so I called and was advised that the order was never sent. I spoke with a man who confidently assured me the wine would be sent. I called another month later and was advised that he had never even ordered the wine and it was not sent again. Earlier this week, I called and was advised that a manager would review the situation and call me back. Of… Read Full Review

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Travelzoosupport's Comment

Written on: 15/12/2014

Hi, I’m Sara from Travelzoo Customer Support. I’d like to make this right for you, and personally apologize for the less than perfect experience you had. Please send me an email if you would like to speak to us about your experience, we’d be happy to listen.

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★☆☆☆☆

“DO NOT BUY”

Written on: 28/11/2014 by dhMcClellan207 (1 review written)

Forcibily charged my card 103.00 for the order, refused to cancel Organised rip off… Read Full Review

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★☆☆☆☆

“when a discount is not a discount”

Written on: 17/10/2014 by davec0012 (1 review written)

Today I made a order as I had £99 in my winebank, or that is what my balance showed. Yes I had only paid in £55 and had interest of £11 but since signing up my balance showed an additional £33. This I assumed was a special sign up bonus. So any way I process an order for a nice looking case of gran reserva and add 3 bottles from a special add on pop up. As i process the order and add shipping I am only going to be paying £15.84 happy days I like this. But the happy feelings are turned sour… Read Full Review

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★☆☆☆☆

“Sneaky Rip off!”

Written on: 25/06/2014 by sacrificethevirgin (1 review written)

While initially I enjoyed the wines and the flexibility the "Explorer's Club" gave me in choosing and receiving wines, I recently have been a victim of this company in which they bombard you with emails regarding different cases that are available. Then suddenly, I am charged for a case I did not order, am told that because I did not "decline" it, that meant I wished to receive it. Meanwhile, they charged my bank account, I have incurred insufficient funds fees, which they will not reimburse… Read Full Review

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★☆☆☆☆

“Watch yourself with this outfit...”

Written on: 21/06/2014 by 13Dixon (1 review written)

If you are ever tempted to buy from Virgin Wines, then my advice is DON'T. You think you are buying a box of "special offer" wine. What in fact occurs, is that you give them virtual carte blanch to plunder your bank account at their whim; and when you try to put a stop to it, it's like pulling your own teeth. Think, think, think and trust no one! Don't be as stupid as me, or you'll get caught as well!… Read Full Review

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★★★★★

“Always check the small print”

Written on: 17/06/2014 by mrsbruce (1 review written)

I received a £50 voucher from Virgin Wines, and decided to get one of their cases. Having been in another wine club, I knew what to expect, but before placing the order, I double checked everything. I even called them to checked what was expected of me regarding any cases being automatically sent out every 3 months. And would you believe it, it has all ran exactly as it is meant to. And why? Because Virgin Wine is a wine club, and follows the rules that all the wine clubs do. So… Read Full Review

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★★★★★

“Really good if you understand how to use it”

Written on: 04/06/2014 by TiminNailsea (1 review written)

Like lots of people who have been disappointed here I signed up to one of the promotions and was then signed up to the Discovery club. Unlike them, I have not had any problems. I have occasionally cancelled cases when I haven't wanted them and changed orders at the eleventh hour when I've wanted to. Deliveries almost invariably arrive the day after they are placed and left in a safe place if I'm not in. The wines have been good and I have now been given a personal wine adviser to help tune… Read Full Review

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★☆☆☆☆

“illegal sales pracitice - Avoid at all cost!!”

Written on: 31/05/2014 by Yareli480 (1 review written)

They store illegally your credit card details and will bill you till you bleed! I'm cancelling not just the wines but any Virin services and products that they provide! Gym, broadband and tv. The only way for them to stay in business is to take your money! .... and for the wine that you get.. their best bottles are the same as you can get in tescos for £5... so a big time rip off!… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service!”

Written on: 02/05/2014 by msavarese (1 review written)

Dear reader, I never write reviews but Virgin Wines has infuriated me so here is my first one ever...

Long story but I asked for a case of wine not to be delivered 2 days before the despatch date - I was assured that it would not be delivered and that I wouldn't be charged. Of course that dream scenario didn't materialise, the wine was delivered and I was charged!

I called customer service who assured me again that they would refund me all the money immediately and get the case picked up the next
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★★☆☆☆

“Unaware I was signing up to montly payments”

Written on: 07/04/2014 by Bev-La (1 review written)

We received a voucher for Virgin Wines through the Dogs Trust where we could have a case that should cost £100 for £50 and on top of that they would donate a further £10 to Dogs Trust. I had no problems with delivery or with the quality of the wine I received but I genuinely had no idea at all that I had signed up to giving money every month for wine. They did it by card payment too rather than direct debit making it harder for me as a customer to cancel via my bank. They stated that they… Read Full Review

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★★★★★

“Couldn't believe how easy the whole experience was! ”

Written on: 08/02/2014 by Lorna623 (1 review written)

Ordered a box of red wine on the Saturday before Christmas, not believing it would arrive on time as we are in Northern Ireland . On Monday morning at 10.30 we were opening the box. The wine is good quality and priced very reasonably. I will definitely use again… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 27/12/2013 by Alders87 (1 review written)

Ordered wine for Christmas on an offer through Virgin flying club, they advertised on their website it was guaranteed delivery before Christmas. No delivery came before Christmas. It just arrived this morning (27th) with a courier who practically banged the door down, when I opened the box I realised they had sent me a mixed case when I had ordered a red case. Called them, they apologised, said they deliver 96% of orders next day (I told them they should not be using the word guarantee if… Read Full Review

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★☆☆☆☆

“Non Delivery”

Written on: 23/12/2013 by pandakins (1 review written)

Made an order on 12/12/13 - for a 39.99 box of wine (discovery Club) - rang them - to find out where it was on 23/12/13. Was told the courier had attempted to deliver it twice - and on the 13/12/13 in fact had refused to accept delivery - What garbage!!! So in short will not be using/trying again… Read Full Review

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★☆☆☆☆

“Poor service, with even worse excuses”

Written on: 21/12/2013 by Davey1932 (1 review written)

I ordered a case of wine for Christmas on the proviso that it would be with me in 48 hours. That's ok I thought, as Virgin pledges 96% of deliveries arrive next day if ordered before 1600 the day before. I rang customer services, (not on the 0843 rip off no - use a search website to find a geographic number it's cheaper) to double check and I was reassured it would be with me by Saturday at the latest!! We'll guess what, it hasn't arrived and nor will it before Monday. I rang twice today to… Read Full Review

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★☆☆☆☆

“Missing cases and wrong wine sent”

Written on: 20/12/2013 by WAYNEED (1 review written)

Just did my Christmas order and half of it is missing and after treating ourselves to that special wine what they did send was inferior wine . Just left in the dark and two and half missing cases . Well I suppose the delivery guys will be having a good Christmas !… Read Full Review

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