Virgin Wines Reviews - www.virginwines.co.uk

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★★☆☆☆
1.8 / 5
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Virgin Wines - www.virginwines.co.uk

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Latest Reviews

★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“when a discount is not a discount”

Written on: 17/10/2014 by davec0012 (1 review written)

Today I made a order as I had £99 in my winebank, or that is what my balance showed. Yes I had only paid in £55 and had interest of £11 but since signing up my balance showed an additional £33. This I assumed was a special sign up bonus. So any way I process an order for a nice looking case of gran reserva and add 3 bottles from a special add on pop up. As i process the order and add shipping I am only going to be paying £15.84 happy days I like this. But the happy feelings are turned sour… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Sneaky Rip off!”

Written on: 25/06/2014 by sacrificethevirgin (1 review written)

While initially I enjoyed the wines and the flexibility the "Explorer's Club" gave me in choosing and receiving wines, I recently have been a victim of this company in which they bombard you with emails regarding different cases that are available. Then suddenly, I am charged for a case I did not order, am told that because I did not "decline" it, that meant I wished to receive it. Meanwhile, they charged my bank account, I have incurred insufficient funds fees, which they will not reimburse… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Watch yourself with this outfit...”

Written on: 21/06/2014 by 13Dixon (1 review written)

If you are ever tempted to buy from Virgin Wines, then my advice is DON'T. You think you are buying a box of "special offer" wine. What in fact occurs, is that you give them virtual carte blanch to plunder your bank account at their whim; and when you try to put a stop to it, it's like pulling your own teeth. Think, think, think and trust no one! Don't be as stupid as me, or you'll get caught as well!… Read Full Review

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★★★★★
Virgin Wines - www.virginwines.co.uk

“Always check the small print”

Written on: 17/06/2014 by mrsbruce (1 review written)

I received a £50 voucher from Virgin Wines, and decided to get one of their cases. Having been in another wine club, I knew what to expect, but before placing the order, I double checked everything. I even called them to checked what was expected of me regarding any cases being automatically sent out every 3 months. And would you believe it, it has all ran exactly as it is meant to. And why? Because Virgin Wine is a wine club, and follows the rules that all the wine clubs do. So… Read Full Review

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★★★★★
Virgin Wines - www.virginwines.co.uk

“Really good if you understand how to use it”

Written on: 04/06/2014 by TiminNailsea (1 review written)

Like lots of people who have been disappointed here I signed up to one of the promotions and was then signed up to the Discovery club. Unlike them, I have not had any problems. I have occasionally cancelled cases when I haven't wanted them and changed orders at the eleventh hour when I've wanted to. Deliveries almost invariably arrive the day after they are placed and left in a safe place if I'm not in. The wines have been good and I have now been given a personal wine adviser to help tune… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“illegal sales pracitice - Avoid at all cost!!”

Written on: 31/05/2014 by Yareli480 (1 review written)

They store illegally your credit card details and will bill you till you bleed! I'm cancelling not just the wines but any Virin services and products that they provide! Gym, broadband and tv. The only way for them to stay in business is to take your money! .... and for the wine that you get.. their best bottles are the same as you can get in tescos for £5... so a big time rip off!… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Dreadful Customer Service!”

Written on: 02/05/2014 by msavarese (1 review written)

Dear reader, I never write reviews but Virgin Wines has infuriated me so here is my first one ever...

Long story but I asked for a case of wine not to be delivered 2 days before the despatch date - I was assured that it would not be delivered and that I wouldn't be charged. Of course that dream scenario didn't materialise, the wine was delivered and I was charged!

I called customer service who assured me again that they would refund me all the money immediately and get the case picked up the next
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★★☆☆☆
Virgin Wines - www.virginwines.co.uk

“Unaware I was signing up to montly payments”

Written on: 07/04/2014 by Bev-La (1 review written)

We received a voucher for Virgin Wines through the Dogs Trust where we could have a case that should cost £100 for £50 and on top of that they would donate a further £10 to Dogs Trust. I had no problems with delivery or with the quality of the wine I received but I genuinely had no idea at all that I had signed up to giving money every month for wine. They did it by card payment too rather than direct debit making it harder for me as a customer to cancel via my bank. They stated that they… Read Full Review

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★★★★★
Virgin Wines - www.virginwines.co.uk

“Couldn't believe how easy the whole experience was! ”

Written on: 08/02/2014 by Lorna623 (1 review written)

Ordered a box of red wine on the Saturday before Christmas, not believing it would arrive on time as we are in Northern Ireland . On Monday morning at 10.30 we were opening the box. The wine is good quality and priced very reasonably. I will definitely use again… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Awful”

Written on: 27/12/2013 by Alders87 (1 review written)

Ordered wine for Christmas on an offer through Virgin flying club, they advertised on their website it was guaranteed delivery before Christmas. No delivery came before Christmas. It just arrived this morning (27th) with a courier who practically banged the door down, when I opened the box I realised they had sent me a mixed case when I had ordered a red case. Called them, they apologised, said they deliver 96% of orders next day (I told them they should not be using the word guarantee if… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Non Delivery”

Written on: 23/12/2013 by pandakins (1 review written)

Made an order on 12/12/13 - for a 39.99 box of wine (discovery Club) - rang them - to find out where it was on 23/12/13. Was told the courier had attempted to deliver it twice - and on the 13/12/13 in fact had refused to accept delivery - What garbage!!! So in short will not be using/trying again… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Poor service, with even worse excuses”

Written on: 21/12/2013 by Davey1932 (1 review written)

I ordered a case of wine for Christmas on the proviso that it would be with me in 48 hours. That's ok I thought, as Virgin pledges 96% of deliveries arrive next day if ordered before 1600 the day before. I rang customer services, (not on the 0843 rip off no - use a search website to find a geographic number it's cheaper) to double check and I was reassured it would be with me by Saturday at the latest!! We'll guess what, it hasn't arrived and nor will it before Monday. I rang twice today to… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Missing cases and wrong wine sent”

Written on: 20/12/2013 by WAYNEED (1 review written)

Just did my Christmas order and half of it is missing and after treating ourselves to that special wine what they did send was inferior wine . Just left in the dark and two and half missing cases . Well I suppose the delivery guys will be having a good Christmas !… Read Full Review

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★★★★★
Virgin Wines - www.virginwines.co.uk

“Very impressed so far”

Written on: 10/12/2013 by Dingit (1 review written)

Just like many others I took advantage of the special offer with free delivery. I realised that I would then be sent wine every three months unless I opted out, and was a little worried about missing an email and ending up in the red! A quick phone call to a very polite customer services operator cancelled my membership, although I asked to be sent emails of any offers. They then sent me an email confirming the cancellation… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Tricked into wine club”

Written on: 04/12/2013

If you buy wine from Virginwines you are tricked into their Discoveryclub, which you need to actively cancel. If you miss the cancellation deadline you receive wine you have never ordered. I recommend to be very careful with this company. It takes massive amounts of energy to leave them again. … Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“I hope the Wine is not as Murky as their business...”

Written on: 19/11/2013 by pogle63 (1 review written)

I created an account today at Virgin wines to take advantage of a money off voucher seemed like a good idea. It would appear that during the creation of an account you will at some point be signing yourself up to receive more wine and be billed for it UNLESS you tell them not TO. I had unwittingly signed up to a £25 a month WINE BANK account which I really did not want. Luckily I paid my voucher balance using Paypal and logged into it and have removed Virgin Wines from my accounts list… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Abit of a swizz”

Written on: 05/11/2013

Had a virgin £40.00 wine voucher sent to me , i went to there website only to find you have to spend a min of £79.99 plus P&P , felt it was a bit of a swizz , and a bit of a waste of time… Read Full Review

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Virginwines's Comment

Written on: 07/11/2013

Hi,

I'm really sorry to hear that there was a little bit of confusion with the voucher. We do pop the minimum spend and postage and packaging prices on the actual voucher, just to ensure that it's clear before you decide to spend some time researching it on the website. So I really do apologise if this was missed and you wasted a little time looking up the offer on the internet. The vouchers that we sent out for free are discount vouchers, which will entitle you to get £40 off a £80 case of wine, so a 50% discount, so I'm sorry to hear that you are not interested on this occasion.

Cheers

Virgin Wines

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★★★★★
Virgin Wines - www.virginwines.co.uk

“An honest opinion”

Written on: 29/10/2013

I have just received my introductory case of wine. Bargain at 16 bottles for just under £50. I then phoned to cancel my membership which person on the phone told me I could do no problem. She offered me an incentive to stay which I said I would consider. She told me she had applied the incentive to my next order but I could still cancel at any point should I decide to do so. Really can't fault the service at all, and to all of the negative reviews it clearly states you'll be sent out a case… Read Full Review

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★★★★★
Virgin Wines - www.virginwines.co.uk

“a true review”

Written on: 10/09/2013 by binlid88 (1 review written)

having read a lot of these poor reviews i thought i'd give a positive one, since they all seem to point to being signed up to further deliveries. if people read the terms and conditions then that would be clear, instead they give poor reviews and blame the company for what is really there fault. i've been with virgin wines for about two and a half years now and cant say i fault any of there service, from selection of wines to delivery. firstly, i joined like most people with an offer for a… Read Full Review

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★☆☆☆☆
Virgin Wines - www.virginwines.co.uk

“Misleading sell ”

Written on: 18/07/2013

Like many others mentioned in this review. They are not honest at all. I bought the first case with a voucher and to my surprise they dispatched another case even when I did not buy another case. When I called them, they said that it is part of terms and conditions of the scheme. It was not never clearly written at the first place and there was not an option for opt-out. I don't see they are fair. Very bad marketing strategy… Read Full Review

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