written by Corry-9 on 24/02/2021
ordered few bottles from the arrived with in day or two. Taste wasn't that good, it was okay nothing special.
written by on 13/04/2014
I enjoyed the wine. However, last year Laithwaites couldnt deliver my orders to me, they kept sending them to my neighbours (against my instruction) so I gave up. As an apology they sent me a free delivery voucher!?
written by chrishr on 11/10/2013
I'm the lucky recipient of boxes of Wine from Laithewaites. My dad chooses and pays for them and overall I'm extrememly grateful (most recent order No 64827512). The wine is always superb. But, and it's a big but - it's often too strong. I ask my dad to buy 12.5% but he tells me it's not possible to tell from your catalogue. I'm about to ask him to stop buying wine for me but wondered if you could send him more info about lower percentage wines. Many thanks Chris
written by on 26/03/2013
I enjoyed the wine I bought a couple of years ago but you can buy as good or better from your local tescos or Asda without the shipping costs. The worst aspect is the spam phone calls- I have had two today. I am so fed up answering the phone 3 to 6 times every day to people who want to sell me stuff or me to claim for PPI or accidents I didn't have. i am thinking of silencing my phone permanently
written by on 18/12/2012
Never used Laithwaites for about 3 years recived a phone call from one of there sales team the offer was 1 mixed case with 1 free bottle of Prosecco the mixed wine was 4 x 3 not mutch of a mix i would have thougt there should have been more selection if they are trying to tempt people back
written by on 27/04/2011
I have been a Laithwaites customer for many years and recommended them to both family and friends. Their service and quality had until recently been first class. However, avoid at all costs a spanish white that goes by the name of Vega Oliveras Macabeo. This was one of the two premier wines for march and was so bad that I had to check my invoice to be absolutely certain it was from them.I was under the impression that premier membership gave you the opportunity to try wines especially selected for quality and value ,this ticked neither box
Written on: 27/05/2011
we tried this wine at the same time and it was unpalatable. The first wine that we can honestly say Laithwaites let us down
Written on: 15/08/2011
We're sorry to hear you didn't enjoy this wine - have you contacted our customer service team ([email protected]). We have a wine guarantee where we will refund or replace any wine you're not happy with! :)
Written on: 19/07/2011
Did you contact Laithwaites about this? If you did, they would have refunded you promptly and without argument.
Written on: 27/05/2011
we tried this wine at the same time and it was unpalatable. The first wine that we can honestly say Laithwaites let us down
written by KevinRussell on 04/11/2010
On the whole, the Customer service is excellent. I have only sent back 4 bottles out of many - they are always happy to replace wine that you do not fully enjoy. Their selection is very good to my middle-of-the-road pallette.
However, I recently cancelled my account after 3 years at Laithwaites after a few poor experiences. An order still wasn't delivered over two weeks after placing - apparently it went missing at the couriers. I was promised a new order which hadn't arrived a week later and on investigation hadn't been added to the system.
Delivery problems are fairly common I guess but it seems that since Laithwaites revamped their website other issues crept in (I had a split delivery sent in full to a client of mine who happily divided the bottles between his staff before I realised!)
I have been trying Tesco Wine Club in parallel and they seem to have caught up in quality, range and customer service.
written by johnrhowson on 31/12/2007
It's worth trying the wine from Laithwaites Wines as it is good value for money.
I had 3 cases from them and decided to cancel my further orders as I wanted better wine. I found a £6 bottle of wine from The Wine Society was a better wine than a £6 bottle from Laithwaites.
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As rated by our community of reviewers
Laithwaiteswine's Comment
Written on: 14/04/2014
We are sorry to hear that we've let you down when delivering your wines.
We’d very much like to look into why things went so wrong, and rectify this for any future purchases that you may wish to make.
I would be grateful if you could e-mail us with your details so we can resolve this for you.
Kind regards,
Matthew Young
Laithwaites Wine