Laithwaites Wines www.Laithwaites.co.uk Reviews - www.laithwaites.co.uk

★★☆☆☆
2.2 / 5
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29% of users recommend this
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Latest Reviews

★☆☆☆☆

“Unwanted wine and charging without permission ”

Written on: 02/06/2015 by DesiraeMaxwell138 (1 review written)

They sent me wine and charged my account without permission and approval. Caused real problem as my credit card was over charged and I had to explain to my credit company that they have charged me without permission. Creating problem and wasting time . This is a real threat for consumer privacy and safety… Read Full Review

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★☆☆☆☆

“Liars and cheaters”

Written on: 08/05/2015 by KTink (1 review written)

At Christmas they mailed an offer for 1500 JetBlue points if you order a case of wine and join the 4 season club. I did just that.... I used the coupon and signed up with the promo code (I still have the card with the promo code). I never received the points, but I have encountered rude emails telling me it was my mistake because I used the wrong code. As I mentioned above - I still have the card with the code I used, duh! I was told to wait until the first of May and my points should be… Read Full Review

Ktink's Response to KTink's Review

Written on: 08/05/2015

Well, guess they are part of Virgin too. Maybe I will just buy my wine at the store!!!

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Laithwaiteswine's Response to KTink's Review

Written on: 20/05/2015

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

Kind Regards

Laithwaites WIne UK.

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★☆☆☆☆

“pest text messages!”

Written on: 21/04/2015 by paul99reviews (1 review written)

If you register they will send you some telephone messages that you didn't sign up for. The wine itself is average at best. So if you want average wine and being pestered afterwards join up. If not you are better off just buying your wine from a shop… Read Full Review

Laithwaiteswine's Response to paul99reviews's Review

Written on: 20/05/2015

We are sorry to hear about your bad experience with us. We would like to discuss this further with you. Please either e-mail us or call us and we will investigate this issue for you.

We look forward to hearing from you.

Laithwaites Wine

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★☆☆☆☆

“unwanted wine”

Written on: 11/04/2015 by 494Sampson (1 review written)

we received a case of wine that we hadn't ordered and 78.00 was taken from our account almost immediately.sharp practice… Read Full Review

Laithwaiteswine's Comment

Written on: 20/05/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion and that you were not advised that the case was an introduction to a regular service.

If you wish to contact us, we can discuss this with you.


Best Regards,

Laithwaites Wine

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★☆☆☆☆

“Steer clear - deliver wines you have not ordered.”

Written on: 16/01/2015 by 323McGraw (1 review written)

I ordered several cases of wine before Christmas 2014 and they were OK. However in January I received a crate of wine I never ordered and they took over £98 from my Debit card. When I contacted them they said it was part of my wine plan ? LOL never heard of such and certainly never signed up to anything. They have agreed to collect the case and refund my money but let's see how long they take. Will never use again… Read Full Review

Laithwaiteswine's Comment

Written on: 31/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion and that you were not advised that the case was an introduction to a regular service.

We hope the case has been collected from you.

Best Regards,

Laithwaites Wine

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★☆☆☆☆

“Nice wine, terrible delivery sevice”

Written on: 24/12/2014 by Hazeli212 (1 review written)

I have used Laithwaites for several years - wine is generally very nice BUT I have recently had a really bad experience with their delivery. I ordered some wine as a Christmas present for a family member in what I thought was plenty of time (I ordered the wine to be delivered on 13 December). As I work all during the week and can't be around to take deliveries, I ordered for a Saturday. I waited in all day, but nothing. Rang Laithwaites, who were apologetic and we organised for the delivery to… Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, this is not our normal standard.

With City Link going in to administration, we are now using other carriers to fulfill our deliveries.

However, if you wish to discuss this further, please do not hesitate to e-mail us and we will look into this as a priority.

Best Regards,

Laithwaites Wine

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★☆☆☆☆

“Total disappointment with a Mystery Case”

Written on: 10/12/2014

I was totally disappointed with the contents of my latest mystery case of mixed wines. It was full of inferior wines and a lot of cheap Australian and Chilean wines. I quote from Laithwaites' website :"And with more fine wines in the mix than ever before - Premier Cru Chablis, Gran Reserva Rioja, Sancerre and more - who knows how much you'll save?". Judging by this Laithwaites' misselling I got none of the good wines above and I certainly have not saved anything. I certainly will avoid… Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, as our cases are picked at random, we can not guarantee what is in the case.

However, all our wines are covered by the 100% guarantee so we are more than happy to discuss replacements and a refund with you if you email us your details.

Best Regards,

Laithwaites Wine

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★☆☆☆☆

“watch for the con....”

Written on: 25/11/2014 by PaytenMurray (1 review written)

be warned that they will retain your credit card details and take your money at will. you will then have to wait for a number of missed pickups to return the wine so you can get your money back. there is no way to cancel the agreement online... if you do this through an offer then make sure you get written confirmation that your account is closed. It may also be worth advising your bank as well. its cheaper and easier to go and buy good bottles of wine from the supermarket… Read Full Review

Laithwaiteswine's Comment

Written on: 07/01/2015

Thank you for your review.

We are sorry for the service that you have received from us on this occasion, this is not our normal standard.

We hope the case has been collected and you have been refunded. If not, please email us your details and we will look into this a priority.

Best Regards,

Laithwaites Wine

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Nick8047's Comment

Written on: 02/06/2015

apparently, this is your standard check other reviews !

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★☆☆☆☆

“Persistant Telephone Calls”

Written on: 22/10/2014

I am a previous customer of this company. In the last 3 weeks I have received in excess of 20 missed calls from the same number. I eventually answered the phone to someone who was extremely rude and he terminated the call when I asked why Laithwaites were continually calling to the point of harassment. Before he ended the call I did manage to request that my number was removed from their database but I doubt that these harassment tactics will cease. This company's sales philosophy is an… Read Full Review

Laithwaiteswine's Comment

Written on: 06/11/2014

We are sorry to hear about the phone calls.

If you could send us your details via e-mail, we will arrange this for you, immediately.

Mike
Laithwaites Wine

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★★★★☆

“personal choice”

Written on: 12/09/2014

Having been a laithwaite's customer for many years, my advice would be to ignore the advertising blurb. Buy modest quantities of grape types that you normally enjoy and ones that friends recommend. Having found some you really enjoy, then stick to these. Mid range wines have proved to be the best. Their cheaper ranges are no better than supermarkets and are usually more expensive. As laithwaites tend to keep offering a number of the same wines year on year, there is no problem with buying a… Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am glad to hear about your good experiences, thank you for letting us know.

We will pass your comments on to the Marketing department.

Kind Regards

Rob F

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★☆☆☆☆

“promised 15 bottles delivered 12”

Written on: 11/09/2014 by Andre421 (1 review written)

I joined with the deal of 15 bottles for $69.95. I received 12 bottles. I called and they refused to send me the other 3 bottles. I cancelled my membership. Don't trust Laithwaite's wines they're a rip-off for 20% of my order… Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

Kind Regards

Rob F

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★★★★★

“Recent purchase of mid price wines”

Written on: 26/06/2014 by DavidandAngie (1 review written)

Recently purchased a mixed case of red wines from Laithwaites. Until now I have always purchased from so called up market brokers. I have studiously avoided main stream suppliers such as Laithwaites. The wines were very good, the sales team honest, helpful and knowledgeable. I would most certainly recommend Laithwaites to friends, family and colleagues… Read Full Review

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★★☆☆☆

“The only promise they keep is taking your money!”

Written on: 13/06/2014 by Oxfordshirecat (1 review written)

As a customer of theirs for quite some time, I can't help feeling I'm getting a rotten deal much as you would if you saw your bank or mortgage company offering promotional rates to new customers only. I have just cancelled my subscription to laithwaites and I feel a weight lifted, so too no doubt will the postman. Despite venting my frustration and asking my 'personal wine advisor' for them to stop, I have still been bombarded by magazines and vouchers not to mention the emails. Also their… Read Full Review

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★★☆☆☆

“Great salespeople....lousy customer service!!”

Written on: 23/04/2014

A few weeks ago one of the sales staff contacted me convincing me to purchase a case of wine plus a few extra bottles. In return for my custom, I was promised a decent corkscrew. However, the wine arrived but no corkscrew! So I called up and was told that it was not sent as there were none in stock, however a slightly different one would be sent out instead. This failed to materialise. So I called back the following week and was told that they dont know what happened but laithwaites would send… Read Full Review

Laithwaiteswine's Comment

Written on: 28/04/2014

Thank you for your review.

I'm sorry you haven't received your corkscrew from us. We do send these out by post, so will try look into why you haven't received it.

I know that you have already sent an e-mail to us regarding this and we have made other arrangements for this to be delivered to you, and it was in fact delivered today.

I hope that you enjoy the corkscrew and wines.

Best Regards,

Jamie Parkin
Laithwaites Wine

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Rajf's Comment

Written on: 29/04/2014

....Thanking you for making amends.

Regards

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★★★☆☆

“nice wine poor delivery”

Written on: 13/04/2014

I enjoyed the wine. However, last year Laithwaites couldnt deliver my orders to me, they kept sending them to my neighbours (against my instruction) so I gave up. As an apology they sent me a free delivery voucher!?… Read Full Review

Laithwaiteswine's Comment

Written on: 14/04/2014

We are sorry to hear that we've let you down when delivering your wines.

We’d very much like to look into why things went so wrong, and rectify this for any future purchases that you may wish to make.

I would be grateful if you could e-mail us with your details so we can resolve this for you.

Kind regards,

Matthew Young
Laithwaites Wine

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★★☆☆☆

“Surprise Birthday Wine Delivery”

Written on: 01/04/2014 by Lyndey (1 review written)

I was sent a case of wine for a special birthday, however, it failed to live up to expectation and was in fact very disappointing as I know it was not a cheap case that was purchased. Only a couple out of the whole case were what I would consider to be 'decent drinkable wines', the rest were more than rough. I would not want another case from them!… Read Full Review

Laithwaiteswine's Response to Lyndey's Review

Written on: 15/04/2014

Thank you for your review.

We're sorry to hear that the wines you have sampled so far haven't lived up to your expectations.

We do have a 100% guarantee against all of our wines, and if you're not happy with the selection, we would be happy to discuss a refund or replacement with you.

Please feel free to e-mail us if you wish to discuss this further.

Kind regards,

Matthew Young
Laithwaites Wine

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Lyndey's reply to Laithwaiteswine's Comment

Written on: 05/05/2014

Hi,

Many thanks for your reply and kind offer.

I did speak with your colleagues regarding this matter, you had apparently left the office! A replacement order has been organised.

Thanks again and kind regards

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Lyndey's reply to Lyndey's Comment

Written on: 08/05/2014

I would be grateful if this 'replacement order' could be chased up as a week has passed since my call and there has been no sign of the wine so far!

Thanks & kind regards,

Lynne

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★★★★★

“Turning a bad experience around!”

Written on: 01/03/2014 by aralphs (1 review written)

Being a senior leader in customer service industry i often disillusioned by how poor organisations do not deal with situations go wrong. Today Laithwaittes restored my faith! Last year I had a call offering me a half price case of wine which I accepted however I returned from being away today to find a wet and sodden box of wine in my back garden. I called them up and asked why this was. I was informed that not only had the case been delivered they had taken the money for it and to make matters… Read Full Review

Laithwaiteswine's Response to aralphs's Review

Written on: 17/03/2014

Thank you for taking the time to post such kind comments.

We strive to offer our customers the very best wines and service, and it is delightful for us to hear that we are offering our customers the level of service and satisfaction that they deserve.

We’ll be sure to pass your comments on to Alex.

Best regards,

Matthew Young
Laithwaites Wine

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★☆☆☆☆

“Painful”

Written on: 02/02/2014 by surfchic (0 reviews written)

Ordered a gift online. The system did not register the order for some reason even though it went through to 'verify by visa' secure checkout(apparently this has happened to other customers too). They said they would check it out and call back. Nothing...had to call 4 times and it's still not sorted, as they can't tell if the money has been received so have to check with my bank now. Way too painful to order anything again. Anyone know any good wine clubs?… Read Full Review

Laithwaiteswine's Response to surfchic's Review

Written on: 04/02/2014

We are sorry to hear about your bad experience with us. We have tried to call you however we have only been able to reach your voicemail. We would like to discuss this further with you. Please either e-mail us or call us and ask to speak to our web team. We look forward to hearing from you soon.

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★☆☆☆☆

“badly let down”

Written on: 23/12/2013 by danieldunne (2 reviews written)

I ordered wine in plenty of time for christmas, or so i thought,icalled twice last week to check that all is good,iwas told yes. My wine will be here on time,ihave twelve for dinner ,i was worried so i called again this morning,it seems all the reds are missing and ido not expect the bubbley to arrive on time. Is it because i live in ireland that i do not deserve the same treatment as our dear neighbours. you took my money quick enough.igot electronics from aus tralia in 4 days, whiskey from… Read Full Review

Laithwaiteswine's Response to danieldunne's Review

Written on: 08/01/2014

We're sorry to hear of your disappointing experience, and we certainly appreciate your feedback.

We’d very much like to look into why things went wrong with your delivery, and would be grateful if you could e-mail us with the details of your order so we can resolve this for you.

Kind regards,

Matthew Young
Laithwaites Wine

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★☆☆☆☆

“spammers”

Written on: 20/12/2013

At a dinner party last week, one of their wines was on the table. To be honest it was a bit 'average.' A week later I started to receive spam emails giving me information about Laithwaites Wines. They were sent by Inbox Deals Incorporated based in City Road, London. These emails were sent to my business address. I have categorically never given out this email address to any marketers of consumer products. Laithwaite wines then clearly pay these unscrupulous companies who 'borrow' people's… Read Full Review

Laithwaites's Comment

Written on: 20/12/2013

We are sorry you have received unwanted e-mails. It is strange this e-mail has not been sent directly from us. If you send your details and forward the e-mail to us and mark this for the attention of Online Support we will address this accordingly.

Regarding the bottle of wine you were not impressed with: We do have a 100% guarantee so if you are not happy with a wine you have bought from us please do call us to discuss this.

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Sam775's Comment

Written on: 30/12/2013

You say it is 'strange' the email was not sent by you?

It would be even more 'strange' if a third party company with no connection to your company whatsoever, promoted your company out of the kindness of their heart, by sending me a spam email containing a £40 voucher for your wines! It is called online marketing whereby these spammers advertise your products on your behalf and you pay them for the email addresses they have stolen from private individuals.

I received 30 emails from this company in the last week, and they advertised offers from Virgin WInes, Jeeps, Match.com etc. The matter is now with the ICO, the body set up to handle complaints about illegal spam.

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