Laithwaites Wines www.Laithwaites.co.uk Reviews - www.laithwaites.co.uk

★★☆☆☆
2.4 / 5
33% of users recommend this
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Latest Reviews

★★★★☆
Laithwaites Wines www.Laithwaites.co.uk

“personal choice”

Written on: 12/09/2014

Having been a laithwaite's customer for many years, my advice would be to ignore the advertising blurb. Buy modest quantities of grape types that you normally enjoy and ones that friends recommend. Having found some you really enjoy, then stick to these. Mid range wines have proved to be the best. Their cheaper ranges are no better than supermarkets and are usually more expensive. As laithwaites tend to keep offering a number of the same wines year on year, there is no problem with buying a… Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am glad to hear about your good experiences, thank you for letting us know.

We will pass your comments on to the Marketing department.

Kind Regards

Rob F

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“promised 15 bottles delivered 12”

Written on: 11/09/2014 by Andre421 (1 review written)

I joined with the deal of 15 bottles for $69.95. I received 12 bottles. I called and they refused to send me the other 3 bottles. I cancelled my membership. Don't trust Laithwaite's wines they're a rip-off for 20% of my order… Read Full Review

Laithwaiteswine's Comment

Written on: 24/09/2014

I am sorry to hear about your experience. This review site is for UK customers, If you want to follow this up then please contact the USA Customer Service Team and they will be more than happy to help.

Kind Regards

Rob F

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★★★★★
Laithwaites Wines www.Laithwaites.co.uk

“Recent purchase of mid price wines”

Written on: 26/06/2014 by DavidandAngie (1 review written)

Recently purchased a mixed case of red wines from Laithwaites. Until now I have always purchased from so called up market brokers. I have studiously avoided main stream suppliers such as Laithwaites. The wines were very good, the sales team honest, helpful and knowledgeable. I would most certainly recommend Laithwaites to friends, family and colleagues… Read Full Review

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★★☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“The only promise they keep is taking your money!”

Written on: 13/06/2014 by Oxfordshirecat (1 review written)

As a customer of theirs for quite some time, I can't help feeling I'm getting a rotten deal much as you would if you saw your bank or mortgage company offering promotional rates to new customers only. I have just cancelled my subscription to laithwaites and I feel a weight lifted, so too no doubt will the postman. Despite venting my frustration and asking my 'personal wine advisor' for them to stop, I have still been bombarded by magazines and vouchers not to mention the emails. Also their… Read Full Review

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★★☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Great salespeople....lousy customer service!!”

Written on: 23/04/2014

A few weeks ago one of the sales staff contacted me convincing me to purchase a case of wine plus a few extra bottles. In return for my custom, I was promised a decent corkscrew. However, the wine arrived but no corkscrew! So I called up and was told that it was not sent as there were none in stock, however a slightly different one would be sent out instead. This failed to materialise. So I called back the following week and was told that they dont know what happened but laithwaites would send… Read Full Review

Laithwaiteswine's Comment

Written on: 28/04/2014

Thank you for your review.

I'm sorry you haven't received your corkscrew from us. We do send these out by post, so will try look into why you haven't received it.

I know that you have already sent an e-mail to us regarding this and we have made other arrangements for this to be delivered to you, and it was in fact delivered today.

I hope that you enjoy the corkscrew and wines.

Best Regards,

Jamie Parkin
Laithwaites Wine

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Rajf's Comment

Written on: 29/04/2014

....Thanking you for making amends.

Regards

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★★★☆☆
Laithwaites Wines www.Laithwaites.co.uk

“nice wine poor delivery”

Written on: 13/04/2014

I enjoyed the wine. However, last year Laithwaites couldnt deliver my orders to me, they kept sending them to my neighbours (against my instruction) so I gave up. As an apology they sent me a free delivery voucher!?… Read Full Review

Laithwaiteswine's Comment

Written on: 14/04/2014

We are sorry to hear that we've let you down when delivering your wines.

We’d very much like to look into why things went so wrong, and rectify this for any future purchases that you may wish to make.

I would be grateful if you could e-mail us with your details so we can resolve this for you.

Kind regards,

Matthew Young
Laithwaites Wine

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★★☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Surprise Birthday Wine Delivery”

Written on: 01/04/2014 by Lyndey (1 review written)

I was sent a case of wine for a special birthday, however, it failed to live up to expectation and was in fact very disappointing as I know it was not a cheap case that was purchased. Only a couple out of the whole case were what I would consider to be 'decent drinkable wines', the rest were more than rough. I would not want another case from them!… Read Full Review

Laithwaiteswine's Response to Lyndey's Review

Written on: 15/04/2014

Thank you for your review.

We're sorry to hear that the wines you have sampled so far haven't lived up to your expectations.

We do have a 100% guarantee against all of our wines, and if you're not happy with the selection, we would be happy to discuss a refund or replacement with you.

Please feel free to e-mail us if you wish to discuss this further.

Kind regards,

Matthew Young
Laithwaites Wine

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Lyndey's reply to Laithwaiteswine's Comment

Written on: 05/05/2014

Hi,

Many thanks for your reply and kind offer.

I did speak with your colleagues regarding this matter, you had apparently left the office! A replacement order has been organised.

Thanks again and kind regards

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Lyndey's reply to Lyndey's Comment

Written on: 08/05/2014

I would be grateful if this 'replacement order' could be chased up as a week has passed since my call and there has been no sign of the wine so far!

Thanks & kind regards,

Lynne

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★★★★★
Laithwaites Wines www.Laithwaites.co.uk

“Turning a bad experience around!”

Written on: 01/03/2014 by aralphs (1 review written)

Being a senior leader in customer service industry i often disillusioned by how poor organisations do not deal with situations go wrong. Today Laithwaittes restored my faith! Last year I had a call offering me a half price case of wine which I accepted however I returned from being away today to find a wet and sodden box of wine in my back garden. I called them up and asked why this was. I was informed that not only had the case been delivered they had taken the money for it and to make matters… Read Full Review

Laithwaiteswine's Response to aralphs's Review

Written on: 17/03/2014

Thank you for taking the time to post such kind comments.

We strive to offer our customers the very best wines and service, and it is delightful for us to hear that we are offering our customers the level of service and satisfaction that they deserve.

We’ll be sure to pass your comments on to Alex.

Best regards,

Matthew Young
Laithwaites Wine

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Painful”

Written on: 02/02/2014 by surfchic (0 reviews written)

Ordered a gift online. The system did not register the order for some reason even though it went through to 'verify by visa' secure checkout(apparently this has happened to other customers too). They said they would check it out and call back. Nothing...had to call 4 times and it's still not sorted, as they can't tell if the money has been received so have to check with my bank now. Way too painful to order anything again. Anyone know any good wine clubs?… Read Full Review

Laithwaiteswine's Response to surfchic's Review

Written on: 04/02/2014

We are sorry to hear about your bad experience with us. We have tried to call you however we have only been able to reach your voicemail. We would like to discuss this further with you. Please either e-mail us or call us and ask to speak to our web team. We look forward to hearing from you soon.

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“badly let down”

Written on: 23/12/2013 by danieldunne (2 reviews written)

I ordered wine in plenty of time for christmas, or so i thought,icalled twice last week to check that all is good,iwas told yes. My wine will be here on time,ihave twelve for dinner ,i was worried so i called again this morning,it seems all the reds are missing and ido not expect the bubbley to arrive on time. Is it because i live in ireland that i do not deserve the same treatment as our dear neighbours. you took my money quick enough.igot electronics from aus tralia in 4 days, whiskey from… Read Full Review

Laithwaiteswine's Response to danieldunne's Review

Written on: 08/01/2014

We're sorry to hear of your disappointing experience, and we certainly appreciate your feedback.

We’d very much like to look into why things went wrong with your delivery, and would be grateful if you could e-mail us with the details of your order so we can resolve this for you.

Kind regards,

Matthew Young
Laithwaites Wine

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“spammers”

Written on: 20/12/2013

At a dinner party last week, one of their wines was on the table. To be honest it was a bit 'average.' A week later I started to receive spam emails giving me information about Laithwaites Wines. They were sent by Inbox Deals Incorporated based in City Road, London. These emails were sent to my business address. I have categorically never given out this email address to any marketers of consumer products. Laithwaite wines then clearly pay these unscrupulous companies who 'borrow' people's… Read Full Review

Laithwaites's Comment

Written on: 20/12/2013

We are sorry you have received unwanted e-mails. It is strange this e-mail has not been sent directly from us. If you send your details and forward the e-mail to us and mark this for the attention of Online Support we will address this accordingly.

Regarding the bottle of wine you were not impressed with: We do have a 100% guarantee so if you are not happy with a wine you have bought from us please do call us to discuss this.

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Sam775's Comment

Written on: 30/12/2013

You say it is 'strange' the email was not sent by you?

It would be even more 'strange' if a third party company with no connection to your company whatsoever, promoted your company out of the kindness of their heart, by sending me a spam email containing a £40 voucher for your wines! It is called online marketing whereby these spammers advertise your products on your behalf and you pay them for the email addresses they have stolen from private individuals.

I received 30 emails from this company in the last week, and they advertised offers from Virgin WInes, Jeeps, Match.com etc. The matter is now with the ICO, the body set up to handle complaints about illegal spam.

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Spam/Direct marketing hell - Ordered once never again”

Written on: 06/12/2013

Ordered 4 bottles as a gift for my Accountant and was extremely careful to tick/un-tick everything I could find so as to not receive a deluge of junk mail and guess what? I received a deluge of junk mail and plagued with what can only be described as the worst case of annoying cold calling I have ever experienced. Tried calling to have myself taken off the mailing/marketing list and was met by the most apathetic young lady who obviously thought I was speaking Swahili as it's made absolutely no… Read Full Review

Laithwaites's Comment

Written on: 13/12/2013

We're sorry you're still receiving catalogues and calls from us. Please do e-mail us and we will ensure you are removed from our lists, this can take a few weeks as they are produced in advance.

We hope the Gift was well received in the mean time.

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“shocking customer service”

Written on: 22/11/2013

Order was cancelled and I was not informed... and nobody can tell me why! 2 hours on the phone and no resolution!!!!!… Read Full Review

Laithwaiteswine's Comment

Written on: 25/11/2013

We're sorry to hear of your disappointing experience. You should have been contacted earlier today, and we hope that this is in the process of being resolved.

If you do have any further queries please do let us know.

Kind regards,
Laithwaites Wine

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Phylipc's Comment

Written on: 27/11/2013

I was indeed contacted with an apology of poor customer service... although I wouldn't really call that a resolution!

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Phylipc's Comment

Written on: 27/11/2013

I should add also, that Laithwaites promised to email me several days ago (to resolve the money they have still not refunded, despite cancelling the order and not contacting me)... and needless to say I'm still waiting.

Good job guys. Cancel an order, fail to contact the customer, fail to refund the money, fail to email a resolution when promised, and a complete waste of my time (2.5 hours so far).

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Laithwaites's Comment

Written on: 28/11/2013

We have tried to contact you by phone and we have now e-mailed you regarding this. This refund should have been released by PayPal on the 26th November.

If there are any further issues please don't hesitate to reply to our e-mail.

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★★★☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Percentage too high!”

Written on: 11/10/2013 by chrishr (1 review written)

I'm the lucky recipient of boxes of Wine from Laithewaites. My dad chooses and pays for them and overall I'm extrememly grateful (most recent order No 64827512). The wine is always superb. But, and it's a big but - it's often too strong. I ask my dad to buy 12.5% but he tells me it's not possible to tell from your catalogue. I'm about to ask him to stop buying wine for me but wondered if you could send him more info about lower percentage wines. Many thanks Chris… Read Full Review

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★★★★★
Laithwaites Wines www.Laithwaites.co.uk

“Aussieres Rouge ”

Written on: 27/08/2013 by Davidbishop (1 review written)

This is not a review. But asking for advice regarding the above wine. Do I drink now or should I keep ? Looked at some of the reviews and was very surprised at the adverse comments. Have yet to be disappointed by packaging, delivery and the wines themselves. Must admit the wines I buy are generally French perhaps this is the reason. Am sure I will enjoy this wine when I get to open a bottle. By the way the best wines that I have tasted are Chateau St. Anne Red Bordeaux and most white wines… Read Full Review

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“gave guest Le CRoix De Bordeau”

Written on: 03/08/2013 by lasermanx (1 review written)

2 People took a sip, and asked me to change it! Quite disgusting Please cancel all connections with your company to me Bitter taste… Read Full Review

Jimmypunter's Response to lasermanx's Review

Written on: 03/08/2013

I signed up for a box and told them it was just that one box I wanted. The wines were just OK but next month another box arrived despite what I said and they debited my account. They uplifted it a day or so later and refunded.
I buy wines now in Morrisons, ASDA, ALDI. LiDL do some amazing French and Italian reds for a pretty good price. Worth checking.

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Laithwaiteswine's reply to Jimmypunter's Comment

Written on: 30/08/2013

We're sorry about any confusion caused by one of our offers. We do offer wine plans where a case will be reserved every 2/3 months but under no obligation to take them.

You can just order as and when you like to from our regular catalogues or website if you wish.

Let us know if you have any questions about our service.

Many Thanks,
Steven Woolway
Laithwaites Wine

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Jimmypunter's reply to Laithwaiteswine's Comment

Written on: 02/09/2013

It's good to know that you monitor forums like this. That does your cred a lot of good. Thanks for the input...Regards

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Laithwaiteswine's Response to lasermanx's Review

Written on: 29/08/2013

Hello

We are sorry to hear that you've had a disappointing experience with the Le Croix De Bordeaux. We have a 100% guarantee against all of our wines, and would be happy to discuss a refund or replacement with you if the wines were corked or not to your taste. If you could e-mail us then we would be happy to assist.

We look forward to hearing from you shortly.

Matthew Young

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★★☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“I hope the wine is better than the delivery!”

Written on: 03/08/2013

I have just had a case of wine from Laithwaits, not a taste yet!The box had a large dent in the side from were it had been dropped off at my place. The bottels seem to be ok which is not the case with the free wine glasses both were cracked. The tape on the top of the box did not seal the box te lid of which could be opened and the bottles were poorly packed.not a good start and I have yet to try the wine.Customer no 11969653 offer code GPJ1G… Read Full Review

Laithwaiteswine's Comment

Written on: 29/08/2013

We appreciate your feedback and will certainly pass your comments back regarding your recent delivery. We have sent replacement Dartington Glasses to you and we hope that these arrived safely.

If we could be of any further assistance please do not hesitate to e-mail us.

Kind regards,
Matthew Young

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★★☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Poor record keeping: keep delivering to the wrong address”

Written on: 01/08/2013

I have just requested immediate closure of my Laithwaites account and plan due to repeated failure on their part by sending cases to the wrong individual at the wrong address; in spite of lengthy assurances on the part of their staff the last several times it has been discussed. Their record keeping is clearly inadequate and the failures have caused problems between myself and the false recipient, my son-in-law: this is not what I expect or hope for from using an online wine merchant… Read Full Review

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★★★★☆
Laithwaites Wines www.Laithwaites.co.uk

“Head of the Bull”

Written on: 26/06/2013

This is what it tasted like.!! Not the tasting notes rave reviews of this wine we had read. My guests to a man said Yuk at once when we first tasted this ?Wine?. We have had good service from Laithwaites over the years and are very surprised that our "Free" red bottle of wine was so bad. I am wondering if these are the sort of wines we are going to be receiving in the future????. We are not looking forward to trying the white one at all. Fruit! I do not think this wine has ever seen any let… Read Full Review

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★☆☆☆☆
Laithwaites Wines www.Laithwaites.co.uk

“Their mistake becomes yours!”

Written on: 18/06/2013

I recently moved and provided new shipping & billing address to Laithwaites Wine. The next shipment was sent to old address, however it took significant "discussion" to keep them from billing me twice. Their mistake became my mistake. I reminded them that I can't be held accountable for their lack of training and mistakes. Be a smart buyer and watch out for these inappropriate and unprofessionalism for a company promoting customer service.... Not in their actions!… Read Full Review

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