Written on: 22/10/2013 by kundan3 (1 review written)
Sony has deconstructed its best smartphone and put it back together into something amazing. The Xperia Z1 (codename Honami) is a powerful, camera-centric flagship backed up by the QX line of attachable camera modules and the SmartWatch 2. Main Features: 5 inches of scratch-resistant LCD screen, with fullHD 1080 x 1920 pixels resolution and 16M colour depth Android 4.2 Jelly Bean 2200MHz Quad Core processor in Qualcomm MSM8974 Snapdragon 800 chipset with 2GB RAM, Adreno 330 GPU 16GB... (read more)
Written on: 14/10/2013
Moved into a rental property and decided to go with Npower. Three months in and receive a letter from Npower saying I need to contact Southern Electric as they have rejected them letting us change. Contacted Southern Electric and was told that the previous guy moved out which is fine but no-one told them who was moving in yet they had the agents detail on file. So instead of contacting the agents or US who now live at the property within this three month period they just decided to keep... (read more)
Written on: 06/05/2013
4 TIMES, over 2 days my pre-paid meter has shut down - "no gas, call help" each time, i have to wait 4 hours for it to be reset. at 2.30am I have to wait between 8 and 12 tomorrow ? whats with that? i moved here and it was already installed, but I have not got good credit so can't get it changed, which is ridiculous because I've never failed to pay an energy bill. My previous address I had a pre-pay 17 years never a fault, that however was british gas, although it was inconvenient I... (read more)
Written on: 03/04/2013
Teilen Southern Electric WARNING !! use SSE at your OWN RISK !! - Southern Electric Utility Service Newest Review: ... had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they ... more OverviewRead 10 ReviewsWrite a Review WARNING !! use SSE at your OWN RISK !! Southern Electric Product: Southern Electric Date: 03/04/13 Rating: Advantages: Cheap Disadvantages: definately *not* cheerful Recently, SSE... (read more)
Written on: 27/03/2013
I have been using southern electric now for many years first at my last house for over 10 years and then at my house that I moved in to a year ago. They are easy enough to contact and will adjust any estimated bills when needed. But they are not the cheapest which is a shame, hence only 4 stars. (read more)
Written on: 29/01/2013 by somersetsally (2 reviews written)
Over 20 years with the Southern Electric, on an incentivised online billing and direct debit tariff of 7% discount, I received notice that the tariff I was on was changing on October 15th, giving a measly £20 a year discount rather than 7%. My bills are high so this meant a vast increase. I phoned to ask whether I could be transferred to a better tariff. The answer was no, so I decided to switch. I was £500 in credit at the end of the month before the switch so I phoned on October 17th,... (read more)
Written on: 05/11/2012 by gc77503 (1 review written)
We have been with SE for gas & electric for over 2 years. We switched to them the day we moved into our new property, and within a week they had been out and installed a new meter as the previous one was an economy 7 meter. Our gas payment has risen by only £2 per month over 2 years and electricity has fallen by £10 over the same period. We are also always in credit. We use their new Iplan monitor for electricity, which is very helpful in managing your usage. It did break once but I was... (read more)
Written on: 09/10/2012
I have been with Southern Electric for many years. I have a dual fuel account, pay monthly by direct debit and have paperless bills. I have storage heaters and a gas fire which are obviously only used during the winter months. Until recently I was happy, I made sure that I submitted accurate readings and increased my monthly payments when I felt that the increase was needed. Obviously my bills are higher during the winter but by paying the same amount through the summer this evened out. In... (read more)
Written on: 28/09/2012
I had to liaise with Southern Electric regarding a transfer to Ebico who are their trading partners. Suffice to say an hour of phonecalls and evetually escalation to a "senior" manager eventually yielded the information I needed. The last person I spoke to finally answered my first question which was simply "have I been transferred to you" (as I had received a letter from you telling me that I had). They told me they have 5 star service - sadly that has not been my experience with them. (read more)
Written on: 20/07/2012 by niknaks12345
I am having trouble with is company. it first started with the electric. i currently have an old meter, i requested a new one but if i did have a new one installed then i would be accepting the current electric charges. so they offered me a meter check which i agreed because i believe i was being charged at least double compared to family and friends. four days later after i sent an email of complaint, the woman told me if they found nothing wrong with the meter (from ofgem) then i would be... (read more)
Written on: 15/07/2012
The price was fine but I got a better deal from British Gas. Unfortunately changing over was a complete nightmare and SE kept charging me monthly bills three months after I had changed over, on calling up I was told this was because my meter reading had given me a bill of over £5,000 and that they would keep charging me, they said this was obviously a mistake but why did they not contact me about it? I then had some emails which were not informative and were unhelpful and some phone calls... (read more)
Written on: 15/06/2012
we are with SSE for a year,we changed as our previous supplier was putting the price up and SE had better deal on that time but that's it.After that is always problem with even leaving the meter reading online and on the phone as some how account is not recoginsed!!!Direct debit has been increased twice the amount without any notice,just what I found was an information on last online bill that it will go up.I would like to know that I will pay more at least be contacted by email.I tried... (read more)
Written on: 14/05/2012 by Reviewlady
I've been with them for 8yrs, and i've never had a problem with them, always been very helpful, plus i'm in credit with them and i have been for last few yrs £200 and £400 because i pay more each month then i should, but its pays for birthdays and xmas !When i first went with them i was finding it hard t pay my bills and got in to a bit of debt witht them but my sister phoned them up for me and sorted it all out and i paid them off monthly and they where hapy with! Each month i give... (read more)
Written on: 25/04/2012
Since day 1 of signing up with Southern Electric we experienced nothing but problems. Rude members of telephone staff. Delay in set up. No paperwork. Letters every month stating that they ARE increasing direct debit and NOT asking. When challenging this, could make it lower but did so huffing and puffing! Adding on cancellation fees whenever they feel like it. Weeks to respond to communications. Even if these were the lowest priced Company, I would not use them again or recommend them. ... (read more)
Written on: 29/03/2012 by adder2204 (2 reviews written)
Currently not happy with there idea of customer help. Took me 2 days of arguing to pay the bill in the end they all seem to get what they want. One pigeon hole to fit all circumstances. So after they put in a pre-paid meter without making any real effort to tell us I paid them off in full even money I didn't owe. then they told me it was another £52 to get the meter changed back, after a few minutes found a supplier that was actually cheaper on pre-pay than they were on a monthly bill. Just... (read more)
Written on: 22/02/2012 by Nikki2011
I recently was talked into switching providers by a doorstep salesman from eon he promised me the earth and nothing came of it i have a 3 bed semi he told me £55 would cover both my fuels and foolishly i believed him after switching i recieved a call from southern electric a helpful lady called Stacey had a long chat with me it was a sales call but she was not pushy or rude in fact she was very helpful and explained alot of things i did not understand about energy and billing i did not... (read more)
Written on: 21/11/2011 by mishka78 (1 review written)
Do NOT recommend Southern Electric poor customer service, unhelpful & rude they try and make you pay other people's debts for Gas & Electricity used they are money grabbers from hell. They overcharge for Gas & Electricity appalling service so be warned. (read more)
Written on: 17/05/2011 by reviewkitten (289 reviews written)
I changed suppliers from EDF to Southern when I moved into a new rental flat. The letting agency had a deal that should see us save 6% a year. Considering the flat has storage heaters every discount was welcome!
So far so good. The last bill was pretty much what I was expecting as we had a longer winter but now the storage heaters have been off for a few months I'm hoping the next bill will be cheaper. The only problem I have had so far is a lack of a key to the meter meaning I could not... (read more)
Written on: 21/04/2011
I recently worked for the company southern electric as a stop gap and I witnessed some dodgy things. I was shown the ways in doorstep selling. Which I hated and to be honest told potential customers not to bother as southern electric are not cheaper than all the other companies on everything!!! maybe on the odd bit but we're talking pence!!! Most of the salesman lie through their teeth but its the same with all the energy companies if someone approaches you at your home to "save you money"... (read more)
Written on: 04/04/2011
SHOCKING! I own a 3 bed semi and have both my gas and electric supplied by Southern Electric. I pay £65 per month for gas alone (£55 for electric) imagine my horror when I received a bill for a further £370 making my monthly payment £122 per month - TOTAL JOKE AND RIP OFF (read more)
Written on: 27/01/2011
This company employ extremely dodgy salesman carrying out cold calling in Oxfordshire. They make out that they are officials from the electricity board who have spotted a problem with meter readings on the meter they 'own'. They claim that customers using other providers have been over charged and should switch to their company.
Very misleading, especially for the elderly and vunerable. (read more)
Written on: 21/12/2010
They are an extremely poor company to deal with.I have been a customer for a while and have been alerted by another source that tvs watchdog have been investigating s/e for miselling /electricty prices to customers.You will find this report at http://www.independent.co.uk/money/spend-save/watchdog-accuses-electricity-firm-of-misselling-572166.html.....
Personally i have discovered they had been over-charging me for a while actually been doingme outofmoney for 3 yrs and now i ahve found out... (read more)
Written on: 13/12/2010
i was about to join when i got a postcard through door asking to ring needing to complete before they could prcess my application so rang and they said they did point scoring and i didnt score correctly and they wanted to guarentee i made my payments i would have to pay £150 deposit to go through with my application which would be refunded after a year oh yes of course i am not going to do that how annoying and funny currently paying over £100 a month to current supplier and they worried i... (read more)
Written on: 03/12/2010
Been a cus for a while and they try to con money out of you, send requests for bills already paid with amounts with no breakdown,refuse to answer direct questions and are unable to explain what unexplained amounts are,argumentative..rude,unorganised,do not have mathamatical skills...and are unco-operative,WARNING:PLZ DONT GET PHONE WITH THEM THEY WILL BILL YOU FOR CALLS YOU HAVE NOT MADE WILL REFUSE EXPLANTION,ARE AGRESSIVE,AND BACK-TRACK,AND YES,THEY LIE!..I HAVE AUDIOS SPANNING 6 MONTHS... (read more)
Written on: 14/11/2010
I have had pretty good service from Southern Electric. The staff are always friendly, although it can take a while to get thorugh to them, on average, 20 mins but they are all very accomodating.
I was looking to switch to see if I could save money but after reading some of the reviews, I think I'll stick with them as I had trouble with BT for the previous tenants arrears that I was forced to pay and loads of trouble with Npower who, among other things hiked my bills right up and still owe... (read more)
Written on: 18/08/2010
I have been with Southern Electric (both gas and electricity) for 5 years and during that time have moved house with them. The move itself was dealt with efficiently. In the last year however they significantly increased my payments from £25 to £62 for gas and from £15 to £24 for electricity - with no explanation. When I called to complain, they refused to adjust it. I've tried to give them meter readings but they do not register them and say their systems have been down when I call to... (read more)
Written on: 06/07/2010
We have been with Southern Electric for two years for both gas and electricity and have had no problems with them.
There was a fault with the gas supply on our road last winter. I called the helpline, the call was answered immediately, an engineer was out within half hour...Meanwhile my neighbours were still trying get hold of their suppliers (one being British Gas, the other I'm not sure of).
Every person we dealt with were not just helpful but extremely friendly too!
Much as paying high... (read more)
Written on: 05/06/2010
Absoulte joke company - a massive con - dont even bother ringing customer services no one know what they are doing. (read more)
Written on: 25/02/2010
This is really confusing. I don't know who supplies my energy. Is Scottish Power the same company as Southern Electric, yes I think it is because Southern Electric is a subsidiary of the Scottish and Southern Energy Group. Now this is where things get complex because I am actually with EBICO so I am not sure who my complaint is with.
EBICO is really cheap but they outsource their customer services to Southern Electric, which is part of Scottish and Southern Energy Group and customer... (read more)
Written on: 27/11/2009 by Taylott (173 reviews written)
I've been using Southern Electric since moving into my house 3 years ago. I chose Southern Electric as after research I found their prices very competitive. So far I have not experienced any problems whatsoever.
From an administration point of view, the bills are well laid out, and easy to read and understand. I've had to speak to customer services on one occasion, and was pleasantly surprised by the swift and polite response in the way they dealt with my issue.
I have recently signed... (read more)
Written on: 11/07/2009
Southern Electric - Fair pricing - easy to read billing - and ( best of all) ....genuine customer care.... I'm hooked, yiphee! (read more)
Written on: 11/06/2009
Wish there were more companies like Southern Electric. They treat their customers well and don't overcharge. (read more)
Written on: 03/06/2009
I am a landlord with one property supplied with gas and electricity by Southern Electric. I chose this supplier over other (cheaper) ones because of generally good customer satisfaction according to online reviews. I felt I couldn't afford hassle from utilities companies as a landlord. I definitely have no regrets - the call centre is good, everything to do with connection, absent periods between tenancies, billing, and switching bills to the new tenant has been carried out efficiently and... (read more)
Written on: 20/04/2009 by steveneale (4 reviews written)
Southern Electric are really good. uk based call centre so you can actually understand what they are saying.
just seem to be efficient. sorted out house move with no problem (read more)
Written on: 23/01/2009
We have just joined southern electric, and they sent us a gadget that tells us exactly how much electricity we are using. Ok it uses electricity itself, but it is VERY interesting seeing what are the higher demanding appliances. Once we have assessed how to reduce our usage we will turn it off, to save even more electric!
I'm expecting their customer service to be good, as they are the same company as Atlantic, who we used to be with, and they were very good. (don't ask me why we changed,... (read more)
Written on: 13/09/2008 by shopper2 (1 review written)
I have been with Southern Electric for both my gas and electricity for a long time and up until this week I have been very satisfied with the service.
I pay monthly by direct debit to spread the cost through the year. I have one gas fire, used occasionally in the winter, and storage heaters. I always make sure that my bills are not estimated.
I received my statements, based on accurate readings, this week. I am in credit on both, by £118 on the electricity, but I was told that I would need to... (read more)
Written on: 31/08/2008
Have not been with Southern Electric long but already I'm seeing benefits. Already now my bills are not as high my last supplier. (read more)
Written on: 26/11/2007 by meenurajesh (3 reviews written)
It is very good to be with Southern Electric. They have good prices and their customer services are polite. (read more)
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