Southern Electric Reviews

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★★☆☆☆
2.3 / 5
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Southern Electric

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Latest Reviews

★☆☆☆☆

“AwfuL Customer service and rubbish website ”

Written on: 19/09/2014 by Nevillebw305 (1 review written)

near impossible to access online billing, site is a pile of Poo. Instant chat has a wait of 25 mins! And then booted out due to activity. Don't even bother trying to phone them they never answer. Am leaving after they put direct debit and prices up with no warning. Almost as bad as EDF!!!!!… Read Full Review

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 01/09/2014 by Vaughanzh192 (1 review written)

DONT USE THIS COMPANY!! TERRIBLE!!! WAS INITALLY PAYING 80 POUNDS DIRECT DEBIT AND THEY INCREASE IT TO 142 WITHOUT ANY WARNING!!… Read Full Review

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★☆☆☆☆

“Don't use, incompetent staff. ”

Written on: 23/07/2014 by Horton323 (1 review written)

Took hours to get an answer on phone , after several long calls waiting. I received a plan and stuck to it. Two days later no electric again. More phone calls and more money wasted to be told the first person I spoke to had got my plan wrong. Cost me another £60.00 to be reconnected. Disgusted… Read Full Review

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★☆☆☆☆

“How to waste time”

Written on: 20/07/2014 by BraedonMaynard (1 review written)

Why does it take these numpties 3 hours to answer the phone?… Read Full Review

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★☆☆☆☆

“Customer Services on phone is shocking”

Written on: 02/07/2014 by Jones33 (1 review written)

I was made to feel awful for asking her to explain some of the jargon to me and go in to a bit more detail to explain the tariffs. I'd been on hold for so long and I only have a a few hours to sort this so didn't think asking questions would be a problem. She may be familiar with her script but I am not. I've been left on hold for 1 hour 3 minutes and counting......,I'll await the documents… Read Full Review

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★☆☆☆☆

“Ridiculous”

Written on: 13/06/2014 by qcKlein1946 (1 review written)

Poor, pricing, no compromise. Calls cast 10p per minute and it takes them almost half an hour every time to "connect me to an adviser" upon which it seems i have been transferred to someone with the intelligence little above that of a chimp. It is theorised that a monkey after a while would type the entire works of shakespeare which seems to be a damn sight more likely than someone picking up the phone and actually being capable to sort any problem. I mean seriusly, where do they find these… Read Full Review

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★☆☆☆☆

“aggressive and abusive meter reader”

Written on: 13/05/2014 by Jaylah312 (1 review written)

Today a meter reader arrived and told me he had a right to come into my home and read my meter.I told him he couldn't because my cupboard was full. He then told me that it was the law that he could come in and I told him this was incorrect. He said that he knew I was lying and told me i'd be getting a bill for thousands. I live in a semi detached private home and I'm stunned by his attitude. I called to complain and this took an hour. The meter reader almost tried to push past me but I stood in… Read Full Review

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Warhead's Comment

Written on: 02/07/2014

By law your meters need checking every 2 years. I have heard of energy firms getting court orders to break in to check the meters. I don't like the attitude of this meter man, and I would actually check that SSE actually sent him round. I am with SSE and they have to make an appointment to view the meters every 2 years.

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★★★★☆

“Great Customer Servce”

Written on: 26/04/2014 by feline75 (1 review written)

We needed to call as we had no electric when we woke up this morning. Was slightly annoyed that there was an automated message with areas with faults that didn't have our area. Pressed the button to speak to someon and got through very quickly. Called the them from my mobile (with not much battery), they said they would call back soon with a time the engineer would be out, and I explained my battery was low on my phone. They said they would text instead. When the power came back on a short… Read Full Review

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★☆☆☆☆

“Very stressful”

Written on: 19/04/2014 by Javion60 (1 review written)

I recently moved into a property using Southern electric. When I moved in, it took over two months to get in touch with Southern electric to set up my account, despite constant assurances that they would ring or email me back. In the mean time I kept getting increasingly large and threatening bills from them and claims that I owed them money from the previous tenants. Once I finally managed to set up an account, it took a further month and constant calls to set up any kind of payment method… Read Full Review

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★☆☆☆☆

“ROBBING KUNTS”

Written on: 24/03/2014 by Joey190 (1 review written)

THE SH IT BAG KUNTS HAVE MONOPOLISED OUR HEATING AND ENERGY CONSUMPTIONS AND HAVE MADE THE EXECUTIVES RICH BEYOND BELIEF AND LEFT THE LITTLE PEOPLE TO SUFFER AND DONATE THEIR INCOMES TO THESE KUNTS… Read Full Review

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★★★★☆

“Sony Xperia Z1 - The much-awaited Smartphone”

Written on: 22/10/2013 by kundan3 (1 review written)

Sony has deconstructed its best smartphone and put it back together into something amazing. The Xperia Z1 (codename Honami) is a powerful, camera-centric flagship backed up by the QX line of attachable camera modules and the SmartWatch 2. Main Features: 5 inches of scratch-resistant LCD screen, with fullHD 1080 x 1920 pixels resolution and 16M colour depth Android 4.2 Jelly Bean 2200MHz Quad Core processor in Qualcomm MSM8974 Snapdragon 800 chipset with 2GB RAM, Adreno 330 GPU 16GB… Read Full Review

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★☆☆☆☆

“Terrible communication and customer service”

Written on: 14/10/2013

Moved into a rental property and decided to go with Npower. Three months in and receive a letter from Npower saying I need to contact Southern Electric as they have rejected them letting us change. Contacted Southern Electric and was told that the previous guy moved out which is fine but no-one told them who was moving in yet they had the agents detail on file. So instead of contacting the agents or US who now live at the property within this three month period they just decided to keep billing… Read Full Review

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★☆☆☆☆

“Southern Electric = A Joke Service”

Written on: 03/07/2013

Everything about this company is rubbish… Read Full Review

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Bernardwilliams's Comment

Written on: 14/10/2013

Awful daylight robbery! £500+ jump in a matter of a day. Talked to the customer service to find my outstanding balance. It was £1066. Check on the website and it was the same. I arranged the money to pay and clear the balance. Next morning deposited the money in to my card and came back to their website to see the bill changed to £1596.76!! I surprised and looked for every single bill of mine on their website to see what happened to the previous amount with no luck. There is NO SIGN of the £1066 anywhere!
Since I was on paperless bill I don't have the hard evidence of overnight growing of my balance No billing date is close!
THIS IS A DAYLIGHT ROBBERY! Seriously, this is a robbery that you cannot do anything about it.

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★☆☆☆☆

“Worst provider in UK”

Written on: 28/06/2013

They lie when it is even in black and white. Stay away!!! So corrupt… Read Full Review

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★☆☆☆☆

“Wouldnt use the again”

Written on: 18/06/2013

i have never met aload of liars in my life.... vaule for money.... well all i can say.... You take money of people. will not be recommeding anyone to you again..!!!!… Read Full Review

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★☆☆☆☆

“FAULTY METER BUT I HAVE TO PAY £52 to SE. TO GET IT...”

Written on: 06/05/2013

4 TIMES, over 2 days my pre-paid meter has shut down - "no gas, call help" each time, i have to wait 4 hours for it to be reset. at 2.30am I have to wait between 8 and 12 tomorrow ? whats with that? i moved here and it was already installed, but I have not got good credit so can't get it changed, which is ridiculous because I've never failed to pay an energy bill. My previous address I had a pre-pay 17 years never a fault, that however was british gas, although it was inconvenient I didn't… Read Full Review

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★☆☆☆☆

“WARNING !! use SSE at your OWN RISK !!”

Written on: 03/04/2013

Teilen Southern Electric WARNING !! use SSE at your OWN RISK !! - Southern Electric Utility Service Newest Review: ... had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they ... more OverviewRead 10 ReviewsWrite a Review WARNING !! use SSE at your OWN RISK !! Southern Electric Product: Southern Electric Date: 03/04/13 Rating: Advantages: Cheap Disadvantages: definately *not* cheerful Recently, SSE walloped… Read Full Review

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Tonywindows123's Comment

Written on: 12/04/2013

So thats why SSE has been awarded 5 stars for customer service. Avoid at all costs? give me a break, did you not hink to check your bills when you got them?

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★★★★☆

“Not any problems”

Written on: 27/03/2013

I have been using southern electric now for many years first at my last house for over 10 years and then at my house that I moved in to a year ago. They are easy enough to contact and will adjust any estimated bills when needed. But they are not the cheapest which is a shame, hence only 4 stars… Read Full Review

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★★☆☆☆

“Sneaky Southern!”

Written on: 29/01/2013 by somersetsally (2 reviews written)

Over 20 years with the Southern Electric, on an incentivised online billing and direct debit tariff of 7% discount, I received notice that the tariff I was on was changing on October 15th, giving a measly £20 a year discount rather than 7%. My bills are high so this meant a vast increase. I phoned to ask whether I could be transferred to a better tariff. The answer was no, so I decided to switch. I was £500 in credit at the end of the month before the switch so I phoned on October 17th, when… Read Full Review

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★★★★★

“Great customer service”

Written on: 05/11/2012 by gc77503 (1 review written)

We have been with SE for gas & electric for over 2 years. We switched to them the day we moved into our new property, and within a week they had been out and installed a new meter as the previous one was an economy 7 meter. Our gas payment has risen by only £2 per month over 2 years and electricity has fallen by £10 over the same period. We are also always in credit. We use their new Iplan monitor for electricity, which is very helpful in managing your usage. It did break once but I was sent… Read Full Review

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