EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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Latest Reviews

★★★★★

“Automatic refund - amazing”

Written on: 10/07/2014

Our experience of EDF has been completely different to others reported here. We switched supplier 3 years ago and have been on 2 fixed price contracts since then. Both have been good value and, earlier this year, EDF wrote to us to advise us that a cheaper tariff was available. We were able to switch without penalty, even from the existing 18 month contract. Recently our account was well in credit and we received an automatic refund, which amazed me. Submitting meter readings is easy and the… Read Full Review

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★★☆☆☆

“Bloody useless ,web beyond poor,”

Written on: 07/07/2014 by ScottRose9 (1 review written)

Even this page is slow to load ,even thought I have a account I can never login ,no one ever answer the phone After 26 minutes on hold it cuts you off ,staff just tell you wat thay think you should here,they are just a fu;:);)46g joke I cannot stress how much they unrinate you off,you need a degree in astrophysics to under stand their bills even there staff have no idea and just pass you on to another numb nut… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 17/05/2014 by 270Smart (1 review written)

We moved house recently and the current providers were edf For the first week I had not Sussed out how to use the cooker with a new baby in the house so we lived off takeaways and luckily the weather was nice we didn't need the heating on We took the readings a few days before moving in and after a few days my partner changed us over to the provider we had previously used Obviously this took time to change over but we were landed with approx £80 gas and £25 elec for 20 days ! What a… Read Full Review

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★☆☆☆☆

“Worst ever company - honestly”

Written on: 14/05/2014

Read the reviews below. It would take me a life time to write about the incompetence of this company. I am at present writing to their Chief Executive Officer in Paris about the sheer incompetence of their British operation. After talking to numerous EDF employees on the internet and phone I am no further forward in the changeover from Eon to EDF. Eon insist I am their customer even though EDF are taking money from my account. Total and utter frustration aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaargh… Read Full Review

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★☆☆☆☆

“EDF Cheap price = no customer service. Watch your...”

Written on: 12/04/2014 by philz55 (2 reviews written)

EDF have taken £678 from my wife's bank account with no notification and we were in credit. It is being investigated but every time we contact some one we get a different answer. The last contact resulted in an advisor not wanting to refund the money and change our direct debit to £2 per month. This is not happening! Now we have a letter stating our direct debit is changing from £51 for electric £61 for gas to £111 for electric and £1 for gas. How ridiculous is that! No one will call me… Read Full Review

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Nuripie's Response to philz55's Review

Written on: 27/04/2014

Had the same issue! Really, the lack of customer service is beyond a Joke. You send written correspondence to one person and they reply with someone totally unrelated to your query! They also told me they would not refund an unauthorised debit from my bank account of £150 or so when my Direct Debit is set for £38 a month.
Philz55 - I would contact your bank and claim on the Direct Debit indemnity. The Bank may be able to refund the money and they will then reclaim by taking that money back from EDF. Worth having a chat to see if they can help as my Bank managed to help me in this way.

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★☆☆☆☆

“Chaotic!”

Written on: 09/04/2014

Switched to EDF Blue+Price Promise March 2015 deal 6 months ago - At first it went smoothly. However, after they changed my Electric meter I could not enter readings on their website. I spoke to them a month ago, they assured me it was all in hand. I still could not enter readings but now ould not get through to customer services so sent emails. They asked me for information about the new meter they had fitted, including wanting me to send them photos of it! Then I received a formal… Read Full Review

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★☆☆☆☆

“Poor at every level”

Written on: 07/04/2014 by stevemac1976 (1 review written)

Joined EDF through a comparison site a month and a half ago. Heard nothing from them them until a series of rather criptic emails started coming from them saying there was "an important message" for me. I needed my account number to read them but I have no idea what my account number is as I have had no communication from them. I opted to create an online account in order to view my bill and get access to my account number... I couldn't though because guess what, I needed my account number to… Read Full Review

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★☆☆☆☆

“I bought a flat to rent out and decided to change from...”

Written on: 13/03/2014 by phangantiger (5 reviews written)

I bought a flat to rent out and decided to change from British Gas to EDF. 6 weeks later the change had not gone through - EDF kept on changing the date supply would start. It became apparent that the changeover would only be after the new tenant moved in - which was not possible - and so I cancelled the transfer. The new tenant moved in and changed the British Gas Contract into his name. March arrives and I get two direct debits for £114 taken out of my account. EDF are billing and… Read Full Review

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★☆☆☆☆

“Electrickery de Fault - ”

Written on: 25/02/2014 by Aurorab4 (1 review written)

Rubbish Rubbish Rubbish Rubbish Rubbish! Don't even know how I ended up with this company as a supplier. I never requested or signed anything with them, just started getting bills from them. I say started getting bills but for the first 2 years only, then after that they failed to bill me for an entire year even after repeated phone calls and then they started sending my final demands for £543 swiftly followed by Notices of Warrants to enter my property. This has been going on since 2012… Read Full Review

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★☆☆☆☆

“WAITING FOR MY CREDIT and NO ONE RESPONDING TO MY EMAILS”

Written on: 06/02/2014 by MBAPTISTA (1 review written)

I am a customer that moved from the UK at the end of last year, am due a credit of £153.74 and have sent email requests over the last couple of weeks with NO RESPONSE. It amazes me how, when they are due money they are all over you like a rash. WHEN THE OTHER WAY AROUND HOWEVER, they seem to avoid you!!!!!!!!!!! I am now overseas as I clearly explained when closing my account, and to be calling the call center to be placed on hold for ages is not an option as that is going to cost me more… Read Full Review

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Sonnyxx's Response to MBAPTISTA's Review

Written on: 06/05/2014

I am waiting for my cheque to arrive from edf for £135 they said they sent it on the 21st of April an would take 5-7 working days they are useless just keep saying they sent it and it's unusual I haven't got it, really helpful! Not! I'm glad I'm not the only one having issues with them don't feel so alone!

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★☆☆☆☆

“terrible horrific”

Written on: 30/01/2014

waited 16 mins for call answer ripped off via prepayment, promised refund never materialised… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 26/01/2014 by firebyrd (35 reviews written)

I was with this company some years ago but left them. I got my final bill and paid it. After being with my new supplier for two years I suddenly got another final bill from EDF for £118 addressed to the occupier. I rang them and the aggressive woman demanded I pay it so I explained I was no longer with them and my final bill had been paid, She said can, you pay till the date you left us and I couldn't get her to understand I had paid until the date I left them I also pointed out this latest… Read Full Review

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★☆☆☆☆

“Very unpleasant over the phone ”

Written on: 26/01/2014

working for a letting agent have to speak to all suppliers on many occasions. I find EDF the most unhelpful and unpleasant to deal with. Customer service is horrible and they sound like they are not interested in speaking to any of their customers. We advise all our customers not to use them at their properties… Read Full Review

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★☆☆☆☆

“How is this company allowed to remain in business?”

Written on: 13/01/2014 by Olderthaniusedtobe (1 review written)

I have had to deal with EDF for two addresses I have lived at. On both occasions my dealings with EDF were utterly frustrating and unproductive. Their "helpline" has a typical waiting time of 10 -15 minutes, when you get through the staff may or may not be helpful... their online system is bug-ridden and not fit for purpose. They made numerous mistakes with my details which took ages to sort out. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Are they new to all this?”

Written on: 30/12/2013 by LongSufferingBob (2 reviews written)

Of course they aren't, but you'd never know it. Dealing with them is like being the first customer ever, and having them make it up as they go along. Utterly hopeless web-site. Emails that are self-contradictory and asking you to log in to do things that you can't do when you get there. Latest one was asking me to send a meter reading (already done anyway) by the 26th; email sent on the 28th; sums it up. And this after taking weeks to take over the contract anyway, so not exactly putting… Read Full Review

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★☆☆☆☆

“edf are a rip off”

Written on: 23/12/2013

Hi friends, Please don't register with this supplier, they have over charged me and are a rubbish company. I was previously with eon and I made a mistake by registering with edf. They have charged me 3 times more than what eon use to charge me.I have contactedthe financial ombudsman who will be dealing with the issue.And I have gone back to my old supplier. Please don'trregister with edf, don't be fooled. … Read Full Review

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★☆☆☆☆

“Long wait, just to be cut off!”

Written on: 08/12/2013

These people sent me a debt collection notice for a bill I never received, and a house I don't even own! They have a standing charge too. Their call centre cut me off after waiting 20 minutes! I can't recommend this company!… Read Full Review

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★☆☆☆☆

“EDF won't return my credit balance!”

Written on: 21/11/2013 by hazelmurphy (2 reviews written)

Since switching from EDF in August I have been asking for return of my £175 credit balance. All I get are emails saying the complaint is being dealt with , and the latest email blaming the new energy company. I have spoken to them on several occasions , each time gives a further excuse for non payment. I was led to expect refund after my final bill but NO luck. I am now considering the Energy Ombudsman or County Court to get my money back… Read Full Review

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Gabriel1234's Response to hazelmurphy's Review

Written on: 04/12/2013

How unfortunate for you but, totally unsurprising, as all of the time it is their account it is making additional profit for them. Now if the boot was on the other foot and you owed them money, their collection agency would already be on your case. With regard to the ombudsman unfortunately they are about as useful as a Chocolate fireguard and rumour has it support only the bigger users not residential. You would be better off going through your local CAB Office who now 'I believe' deal with smaller cases....Good luck!!

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★☆☆☆☆

“The World is in Chaos!”

Written on: 21/11/2013 by jasoncooke93 (42 reviews written)

What a PITA switching from S.Power to EDF. Transferring from NPower to S.Power last year was just as bad. Anything and everything including lost 1st meter reading and 2 weeks later nobody had processed it, and then they entered it incorrectly, over-inflated final bill, online account problems, 10 days wait for a support email response and now my account after 30 days still shows as "nearly there", patronising gits! It's yet another messed-up process, to add to a long line of business cock-ups… Read Full Review

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Gabriel1234's Response to jasoncooke93's Review

Written on: 04/12/2013

Absolutely agree with you! Customer service practically non existent but, do you not agree this is also down to incredibly poor training from 'top down'...The old saying 'lead by example' still applies here, because lets face it, the majority of the 'lead' these days, could not arrange a 'knees up in a brewery'.....You never know their could actually be a big establishment out there that offers a structured, upright, honest, decent business, with well trained staff and they could also be in it for the Business and not the big bucks?? ....but until that time, to when we discover them, we can keep dreaming....

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★★★★☆

“2 years of good service!”

Written on: 21/11/2013 by WebKinect (2 reviews written)

When i purchased a new build property 5 years ago it appeared the builders (or whoever is responsible for these things) had chosen British Gas as my gas and electricity supplier. At the time i was one of the many people who couldn't be bothered with the hassle of changing suppliers so i stayed with BG. 3 years later after watching Marten Lewis on the tv talking about how simple it was to change suppliers I went to Compare The Market and found EDF to be the cheapest with a massive saving of… Read Full Review

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Gabriel1234's Response to WebKinect's Review

Written on: 04/12/2013

You have been lucky...In fact from what I believe....a needle in a haystack.
They are still one of the greedy six.

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