EDF Energy Reviews
Summary
EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
Latest Reviews
★☆☆☆☆
Written on: 19/05/2012
“setting new standards in incompetence”
avoid this company at all costs - you have been warned. Ignore this warning and you too will be posting on this site in due course to warn others...
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★☆☆☆☆
Written on: 13/05/2012
“Embarrassed to work there!”
Working for EDF energy is a stressful experience! Appalling billing system that does unpredictable inexplicable things which are impossible to explain to an understandably annoyed customer. The new system is horrendous and causes so many complaints. Basic tasks like issuing a refund are nightmares and you can never trust it will work despite promising it to the customer. I'm sure we all want to do a good job but do not have the tools to . It's so frustrating and disheartening. The products are good...
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★☆☆☆☆
Written on: 06/05/2012
“Can't even close our account ! ”
We are moving beacuse their billing system is awful and their customer service is worse - normal wait time is 45 mins + We have been trying to close our account since Feb - they can't even manage that ! Should this company have their licence removed ?...
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★☆☆☆☆
Written on: 30/04/2012
“The worst customer service”
Staff are very rude. Would not recommend them as an energy supplier. ...
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★☆☆☆☆
Written on: 28/04/2012
“No customer service”
EDF have no customer service at all. Phone calls are put on hold for a long time and then comes the message please call back all operators are busy?. If and when you get through(takes great persistence)you are told (and since April 2011) that they are short staff due to training staff on new system!(must be one hell of a system) I tried Email, got auto response they would reply in 10 days.(email was not full of long words).email 1 got reply 20 days later and gave information that had nothing to...
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★☆☆☆☆
Written on: 26/04/2012
“Avoid avoid avoid”
We've been with EDF for over 2 years and have been unable top leave due to being in debit with them. However if EDF would actually listen to their customers this would never have happened metre readings are ignored, phone calls are never returned despite being being told they'll phone back in so many days, They've taken money from our bank account illegally more than £500 a week before christmas (luckily the bank was able to get this all back). There is a distinct lack of correspondence from them....
Read full reviewGuest's response to Guest's Review
Written on: 24/05/2012
I'm Having EXACTLY the same problem ................. Direct Debits taken illegally amounting to over £300 in 4 days!!!! I have now cancelled the DD and my fight continues......complained in February - no response. Chased it in March - no response and still waiting for a reply - they are the WORST company EVER
★★★★★
Written on: 25/04/2012
“Final bill after switching”
I had been with EDF since I purchased my house some four years ago and have no complaints about that service whatsoever. What stunned me was after switching to an alternative supplier who could provide a service if only pence cheaper, I was amazed to get a final bill from EDF showing that I owed them £143! When you consider that I'm on a prepayment meter, I couldn't understand how I could owe them anything! After ringing them, and spending some 12 to 15 minutes on their hold line, was told that...
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★☆☆☆☆
Written on: 24/04/2012
“Meter Reading NEVER works”
Ok im new to EDF, had it now for 4 months but already im realising how poor the system is. The submit meter reading interface never works for me and logging in using my password was extremely glitchy for weeks. Whats the point if people like British Gas are light years ahead of you??...
Read full reviewChrisbrooksbank's response to Guest's Review
Written on: 25/04/2012
I have the same problem. Their website just refused to accept my readings again
★☆☆☆☆
Written on: 21/04/2012
“A Complete Farce”
Being a disabled customer I moved on the "Priority" service, what a complete joke. Having been a good customer for years they just decided to change my payment plan from quarterly to 6 monthly without the common decency to even inform me. Four days of (expensive) phone calls later not one phone monkey could explain to me why this had happened.This action has now left me in fuel poverty as I have a fixed income and yet this seems to mean nothing to them. I am supposed to get my meters read, being...
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★☆☆☆☆
Written on: 18/04/2012
“18 months still can't show me my bill”
We stupidly moved from Scottish Power to EDF in Dec 2010. Price was great for dual fuel. But, since about 3 months into our account with EDF, they cannot show me my electricity bill. I can see my gas bill, I do pay my bills on time by DD each month but, the small issue of seeing my electricity bill stumps them completely. I've now had at least six emails apologising and stating IT issues. If that was my IT dept. I'd be worried, very worried. Don't touch this company with a bargepole. Peter...
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Showing 1 - 10 of 117 Reviews
★★★☆☆
Written on: 11/04/2012
“EDF Energy are getting better..”
It's fair to say EDF Energy did not have a good year in 2011 with their new system being put in place at the beginning of the year and migrating millions of customers from the old system to the new system - things are bound to go up and down. Problems such as no gas bill produced, incorrect direct debit review adjustments, delay in meter exchange updates and long que waiting times being the main cause of complaints. EDF Energy recognise these issues and are addressing them. I work for EDF Energy...
Read full reviewGuest's response to Guest's Review
Written on: 16/04/2012
I have been having problems with EDF energy over incorrect billing for over a year now and there is still no resolve. I have been told it is an IT problem but this doesn't help me pay my bill. I do know that one of your teamdid go that extra mile and guaranteed that the problem would not happen again. However, it did and now I cannot get a response from this person. Now my only alternative is to go to OFGEM and this will be more stress, I am 70 years old and could do without this nonsense. I cannot change supplier because I now EDF money, whilst I sympathise with EDF personnel it does not make me feel any better. Pat in Norwich.
Lol43's response to Guest's Review
Written on: 17/05/2012
Utter nonsense. You may kid yourselves you are doing better but believe me you're not. I have been unable to view any of my bills for many weeks now. And the same goes for my online messages. All I get is a dark grey page.
Over the 9 months I have been with EDF it is quite evident that a meter reading automatically prompts a fiscal review which always ends in EDF attempting to increase its customers payments - even when their account is in credit. BBC Breakfast tv and Moneybox recently reported on this fraudulent practice which EDF try to pass off as 'errors'.
★☆☆☆☆
Written on: 06/04/2012
“Previous EDF Employee”
I worked for EDF for over 2 years and all I can say it is mickey mouse operation ran by people who have no managerial education or training. The management either sit around talking to each other or hounding the staff if they leave their seats for a toilet break. The phrase "where have you been" was often heard by the so-called management if you were not available to take another call for 15 seconds. EDF do not allow the staff to have "fixed" breaks the staff don't have a fixed morning or afternoon...
Read full reviewGuest's response to Guest's Review
Written on: 11/04/2012
Erm who cares about your problems as an employee? Me and many others reading these reviews are interested only in finding a decent supplier. Sounds like your managers are doing their jobs correctly if they are hot on their staff's movements!
★☆☆☆☆
Written on: 05/04/2012
“Software my Backside”
Having joined EDF in august last year I became concerned i had not received a gas bill and so I e mailed the company who apologised and said they would rectify the problem , this has been going on now 6 months and i still have no clue at all how much our gas bill will be or how many units ive used etc and yes I do know i can work it out but to be frank why the hell should I !!! I pay by DD and expect a blinking Bill !!!. I cant leave they informed me because im tied in and yet they don't seem to...
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★☆☆☆☆
Written on: 04/04/2012
“Issues with Billing on New System”
Had my 2 business accounts with EDF for some time now. Always paid once an invoice was received. Today i got a letter saying i had not paid one invoice or supplied a meter reading as per a letter that was supposed to have been sent 3 weeks ago. I have not had such a letter. Also i have had no letter for my 2nd account, which invoice dates are always the same as each other. I rang them (usuall we are changing systems over, telling my how wonderfull they are and recruiting extra staff then telling...
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★☆☆☆☆
Written on: 04/04/2012
“service”
I changed to edf in September last year and am still trying to get a bill out of them to pay. All they have done so far is cancelled my dd after paying me £180. I do not want a huge bill at once and I want to know what my charges are. Getting through to them is hopeless, and when you do all you get is a load of promises that are never kept. Are these really the people we want to run our Nuclear power stations. Definately not, and I would urge you all to write to your MP's to make sure they don't....
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★☆☆☆☆
Written on: 03/04/2012
“Intriguingly bad”
Have been trying to get through to customer service in order to close down my account. Tried calling them on the weekend without getting through at all since the wait was so long. Now I am instead stuck with waiting about 15 minutes, getting through only to have my call go directly to a busy tone. This has happened three times now. ...
Read full reviewMeldrew2's response to Guest's Review
Written on: 18/04/2012
Don't hold your breath - I was unable to get through to anyone on any of their phone lines between June and November last year. Will transfer to another supplier as soon as contract allows - though can't imagine that that will go smoothly.
★☆☆☆☆
Written on: 27/03/2012
“What an embarassment to have worked for EDF Energy...”
I recently left EDF Energy after 20 years of service due to the sub-standard service given to the customers of which I was not happy to give. The training we were recently given for the new computer system was out of date and the 'promised' support once we were trained was non-existent and the managers not fit for purpose. The long-term sickness levels of their staff are appalling and really need to be addressed and not ignored as they seem to be doing. The way they treat their staff is disgraceful...
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★☆☆☆☆
Written on: 26/03/2012
“Been charged for the wrong meter for a 10 months...”
I have been charged for the last 10th months for the wrong meter. they keep sending me bills for a meter that is not installed at home and that is about 1,000 more than mine. I have called, wrote, etc I infom them repeteatly of the right reading and my meter number and nothing!! They even send me a threatening letter to go to court because I refusing to pay someone else meter. 7 emails , 4 calls...Letter to the Steve Hayfield Customer Services Director and nothing... ...
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★☆☆☆☆
Written on: 11/03/2012
“I work for EDF too and the company is sinking fast!”
I worry about losing my job because our new system is that bad I fear we will lose our licence to bill Electric & Gas! It is truly unbelievable how bad our daily work now is. They dont seem to be addressing the problems we are facing and the direction from the top is atrocious. ...
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★☆☆☆☆
Written on: 07/03/2012
“I Work for EDF Energy”
Do not join EDF Energy, their whole system is a disgrace. They recently implemented a new system which they are moving users on to gradually, however this has so many issues leaving many customers accounts with problems which no one knows how to fix. Customers who make complaints expecting resolutions to their problems rarely get them looked in to, and even if they do get their complaint escalated to managing director level a MD doesn't even deal with it.. one of their lowsy bad tempered managers...
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Showing 11 - 20 of 117 Reviews
★☆☆☆☆
Written on: 04/03/2012
“Massively incompetent customer service!”
I used EDF in my old flat for 2 and a half years and never had any problems. Moving out in February however has caused no end of crap. I rang to let them know my moving out date, gave final meter readings for gas and electric and they assured me my direct debits would be cancelled and final bills sent. To my surprise, they took £90 from my account AFTER I had moved out, and then proceeded to send me 4 separate statements in the post, one saying I was £43 in credit, another saying I was £59 in...
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★☆☆☆☆
Written on: 22/02/2012
“No customer service”
Started contract with EDF 8 months ago. Their system still doesn't aknowledge that I have GAS. Customer service and resolution of problems are pathetic. ...
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★☆☆☆☆
Written on: 18/02/2012
“EDF's Apalling customer service..”
My 88 year old mother was 'cold called' one early evening,(last March) - thought it was a meter reader,he persuaded her to change to EDF to save her money. By September, was getting very stressed, as had never received a bill, they were not taking enough to cover her gas bill, she had phoned to tell them to 'take more', made many calls, kept getting fobbed off with changing of their system, and they had not got her her final readings, so she phoned her previous supplier Southern Electric, who said...
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★☆☆☆☆
Written on: 10/02/2012
“Do not use direct debit with EDF”
Logged into account on 24 Jan to submit a reading and looked at the current bill to check balances. It showed there that EDF were planning to take £2960 punds for electricity and £20 for gas on 1 Feb, which was a shock it normally was £60 pounds combined. Immediately called them up and they said they would change it at once, customer service advisor stated they were having many billing issues of late due to new system. Called the next day to ensure that it was all in order and was told that the...
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★☆☆☆☆
Written on: 02/02/2012
“UNBELIEVABLY bad service - which they even admit!”
Anyone who's giving this lot a decent rating must be on a completely different planet... 1. Website - doesn't work. Can't enter meter readings on it - useless. 2. Phone response - be prepared to wait, wait, wait, then wait a lot more (whilst listening to how you always seem to have called at a particularly busy time and being urged to use the website - return to number 1 - which, remember, doesn't work. Once got through after waiting for an hour, only to be cut-off. It's so bad, it's just as if...
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★☆☆☆☆
Written on: 29/01/2012
“The Worst Company I have ever dealt with”
There is nothing I like about EDF energy. The customer service department is useless as they can only deal with the simplest of things. I have spent hours on the phone stating my problems to numerous people as each time you get a different person on the end of the line. Trying to get to speak to a supervisor is almost impossible and because they work at different sites they can only be contacted by e-mail, your call cannot be transferred. I have at last got an extension number and e-mail address...
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★☆☆☆☆
Written on: 19/01/2012
“keep far away from”
i,ve been with them for nearly 4yrs and nothing more than a knightmare, with never ending of mistake billing considering i,m using prepaid meter.Very poor service.very frustrarting dealing with.currently have 2 seperate complaints outstanding i can,t wait to see the back of them horrible company. ...
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★☆☆☆☆
Written on: 19/01/2012
“Direct debit reviews ”
Despite having acredit on my account, They go one way only and that is up! This is truly a horrible organisation in every respect and i am counting down the days for my fixed contract to end. I would happily pay more for my energy to get the service i need...which is to pay for the energy i use each month without their patronising direct debit reviews which merely builds up their own cash reserves. My blood is boiling just thinking about this company. Lies and cheats from the first contact,i really...
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★☆☆☆☆
Written on: 08/01/2012
“Poor service”
I've been with EDF for gas & electricity since April 2010. The previous owner of the house used EDF and I thought it might be easier to continue with them. They then sent me the previous owners bills for the next 6 months....I had told EDF several times (in writing & by phone) that I now lived at the address. They insisted on sending bills 'to the occupier' so I paid the previous owner's bills by mistake. I asked them to put the previous house owner's name on the bill - his bills would then be diverted...
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★☆☆☆☆
Written on: 05/01/2012
“Just switched and sadly having difficulties already”
I signed up for the 2014 fixed tariff Gas and electric when the option became available. The switch has taken longer than 6 months to activate, despite chasing (and EDF already provided my Gas!) So I have been on a standard tariff with EDF and my previous electricity provider for a very long time whilst waiting for the switch - very expensive! (the 2014 tariff for gas provision should have been switched straight away surely, as they were already my supplier for gas?) Electricity switch went through...
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Showing 21 - 30 of 117 Reviews
★★★★★
Written on: 24/12/2011
“Very happy”
The problem with review sites is that the tend to be used to voice complaints, and not to show approval. I nearly by-passed EDF when I decided to change in September, but am pleased that I did not do so. The information provided regarding the change was helpful and accurate. The changeover was smooth and exactly as scheduled - compliments to both parties on this. Then I seemed to have a problem. My first account period involved the beginning of winter, and my first bill arrived indicating that my...
Read full reviewLyntwyn's response to scorpionlsc's Review
Written on: 17/01/2012
I suspect that you are going to be disappointed soon! I joined EDF last June and pay by monthly DD. That gave me time to build up a neat reserve on my account for the high usage period. In fact my gas account has always been in credit with them , and still is despite being in deep midwinter, by apprx £150 in fact. I pay £62 monthly. Every month since September they have sent me a bill (following my own monthly readings which I submit online), informing me that my direct debit will be increased the following month to either £90 or £100. This despite the sizeable credit balance (£160 as I write). Every month we have an online argument via email and each time they eventually concede that the DD need not be increased. Each time they say that their (computer?) predictions indicate that I am going to be in debit by next june (year end). Its blatantly obvious to me by now that I am in fact paying too much and will be entitled to a handsome refund in June. However the debate still goes on monthly, and it is extremely tiresome. I have written to their HQ and complaints dept. but they all seem to have complete faith in their computer and nothing is done.I have read elsewhere that EDF like their customers to be well in credit "just in case".
I think you will find the same happening to you, but I sincerely hope not. Their computer is programmed to build huge reserves in EDFs coffers I suspect!
Because I signed up to Fixed Tarrif 2014 I will have to pay a penalty if I leave them before then. They seem to have me by the short and curlies.
★☆☆☆☆
Written on: 18/12/2011
“Awful”
Switched through energyhelpline - or so I thought. EDF had no record of this and energyhelpline had to chase them with details of my application and find out the problem. Decided not to bother in the end as their service was so awful. Quickest time they answered the phone in was 13 minutes - and that was 2 o clock on a weekday....
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★☆☆☆☆
Written on: 07/12/2011
“Pathetic at maintaining records”
Been with EDF for 4 months. Communication, billing, information is NILL....
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★☆☆☆☆
Written on: 05/12/2011
“Long waiting queue time & poor customer service”
long telephone queue times - the company continually gives assurances that they are aware of the problem and are recruiting new staff but little improvement month on month. Complaint letter written to the company was partially answered. The company justified the poor customer service as being due to the unexpected demand for their "market beating" tariffs! Conclusion, doubt the competitors are much better but cannot be any worse...
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★☆☆☆☆
Written on: 01/12/2011
“Call waiting times”
I contacted this company to check my latest bill. I was put on hold for what seems like forever. The message, "I'm sorry we're experiencing very high call volumes at the moment. If you would like to hold you will be connected as soon as an advisor becomes available" What a hopeless and pathetic message. Clearly there are insufficient staff to answer the telephones! Truly awful company. Do what many other companies do and ring the customer back WHEN the advisor DOES become available....
Read full reviewGuest's response to ENERGY USER's Review
Written on: 15/12/2011
I agree that call centers ought to put in place systems to cope with long queues. Until they do, try using a service such as WeQ4U which waits in the queue for you and then phones you up as soon as an agent becomes available. Not only do they save you time but will often save you money too. You can check them out at www.weq4u.co.uk
★☆☆☆☆
Written on: 25/11/2011
“Probably the worst services company I've ever dealt with”
They consistently over-estimate their billing. When my mother died in May, her house was largely unoccupied from June onwards. Today I received a bill saying that 700 units of daytime electricty and 3320 units of night time electricity were estimated to be used between August and November. Their estimates were overstated by 750 and 3500 respectively. I'd already told EDF of the situation, so they have obviously just plucked these figures out of nowhere! I have spent a cumulative total of over 1...
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★☆☆☆☆
Written on: 16/11/2011
“Unreliable and incompetent liars”
Became a customer back in Feb 2011 for electricity and in May decided to switch gas supply from BG as EDF had very nice offer. They failed to activate gas supply for four months (but charged me), could not and still can not explain what happened, can't figure out on what contract am I now, can't provide details of bills other than totals that change every week for no apparent reason (was £ 39 two weeks ago, went up to £ 149 last Friday and is now at £ 132). Call centre has long, long, long waiting...
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★★☆☆☆
Written on: 14/11/2011
“Over a barrel.......... ”
Have been with EDf for a few years now, Joined as British Gas prices were soaring and their customer service was poor. Believed the ads from EDF that they were committed to bringing prices down and concerned about the Environment etc. also wanted to earn Nectar points. shortly after joining they put prices up and have continued to do so at least twice a year with less than a couple of weeks notice. The covering letter says they don't raise prices but they DO. They also discontiued the Nectar Scheme...
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★☆☆☆☆
Written on: 07/11/2011
“Call centre queues everytime I call”
I have never called them and spent less than 25 minutes in a call queue. I email them in but it takes them so long to respond I have to recap that I even contacted them. I keep getting told when I call 'we are recruiting new staff....' To be honest I am surprised they manage to keep their customers or maybe this is one of those things where you do not need to call up. In fairness to them, the staff are usually polite - if an when they answer....
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★☆☆☆☆
Written on: 10/10/2011
“HOW MUCH!”
Use EDF at your peril...I am a pensioner in a 1 bed flat..I don't use a tumble dryer..have no hi.tech machines..I always turn off standby on my T.V...I turn off all sockets when not in use..I don't use a microwave...I use energy saving bulbs(joke in itself).I pay £35 per month direct debit....now I am being told I need to pay £65 per month..and that I owe £396.93........HOW CAN THIS BE...I checked to see if they took payment for the last 3 months..NO..WHY I DON'T KNOW!.I wanted a check done on...
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Showing 31 - 40 of 117 Reviews
★☆☆☆☆
Written on: 05/10/2011
“AVOID THIS COMPANY!!!”
Changed over in January from EON as EDF were cheaper. Wish I had not bothered, worst decision ever. Changed to an online dual fuel account. Electric changed overfine but the gas account has still not been sorted and we are now into the tenth month. We have not received a gas bill and the gas account has not gone live as they put it. Have sent emails, only one of these was answered. Constantly ringing giving my gas readings and asking when it will be sorted and getting nowhere. Sent a letter to Customer...
Read full reviewGuest's response to grippo's Review
Written on: 19/10/2011
This is so true. I was persuaded in April 2011 to change to an on-line dual fuel tariff with EDF. Since that time I have been unable to give a gas reading on line and my on-line statements make no mention of my gas account only electricity. I am paying a dual fuel amount by standing order but do not have a clue if I am paying too much or too little! The whole EDF customer service is a nightmare. Join them at your peril!!
Crankycow's response to grippo's Review
Written on: 11/11/2011
i moved into a new house and the previous owners were with edf, i wanted to change over to southern electric as i have been with them for years and never had any problems. the process took around 6 weeks to change over and after this happened i have phoned about 4 or 5 times to try to find out exactly how much i owe for the 6 weeks i was with them. i have been told they hadn't got the readings from southern electric, then on another occasion i was told the bill would be with me within the next week, 2 weeks later nothing had arrived so i called again and was told i shouldn't have been told any of the information i had been told before as the bill was not on its way and they could not even tell me when it would be or even any idea of how much it would be. i have 5 children and christmas fast approaching and have set aside an amount which i do not know if it will cover the bill or be too much. they couldn't even say if it would be sent this year! really really annoyed and going to write a srong letter, it is such a joke, i would never ever recommend this company, EVER
★☆☆☆☆
Written on: 04/10/2011
“Awful painful company”
They are just a mess! Everything they do is wrong, doesn't work and they never answer the phone to rectify the problem. Moved to British Gas as they answered the phone, set everything up quickly and correctly (so far atleast). Just to give you an idea. We moved into a new flat, rang them up, gave them the meter reading and they sent a bill with the wrong dates. Spent 30 minutes on hold trying to get through, changed the dates and got them to send it to the landlord (for the time we were not in the...
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★☆☆☆☆
Written on: 03/10/2011
“Avoid unless you enjoy arguing”
Signed up on 22nd July, they have lost meter reading in system so gas accout still not sorted. They do not reply to emails of complaint, even when sent to the CEO's office. They really do not seem to care less, the only way to get a response is by phoning them which can take ages to get through, and when you ask to speak to the person you were dealing with you cannot get hold of them so you are back to square one. I would really have to advice anyone against dealing with this company as they are...
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★☆☆☆☆
Written on: 29/09/2011
“no understanding of the words...customer service!”
Joined EDF from scottish power where other than the hike in price the service I received was second to none... easy access to my account, good overall view of my usage, great customer service all round.. How very different with this bunch of clowns. Joined December last year, took until the following April before my lower fixed price tariff came into force as until both fuels come over your stuck with a different and higher price. I am still not on line with my account. They send an e mail for a...
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★☆☆☆☆
Written on: 28/09/2011
“AWFUL”
DECIDED TO TRANSFER SEVERAL MONTHS AGO AND WAS ASSURED THEY WERE SEEING TO IT . I CANCELLED MY D/D WITH FORMER SUPPLIER AND TWO MONTHS LATER INQUIRED WHY EDF HAD NOT BEEN IN TOUCH . ASKED A THIRD PARTY AGENCY TO FIND OUT AND THE THIRD PARTY TOLD ME THAT EDF WERE NOT PROCEEDING . YET THEY HAD NOT INFORMED ME OF THIS ! EDF ARE A COMPANY IN MY VIEW WHO SHOULD NOT BE Allowed to trade in the energy supplier market in the UK . They are grossly incompetent or worse . ...
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★☆☆☆☆
Written on: 13/09/2011
“Brain Dead Customer Computer Online Account”
Swithched with them in June and entered an open meter reading for Gas & Electric. 1 month later had to enter an opening read yet again as the system did not register them. About 1 month later again had to enter the gas one as again not registered, but you cannot enter just the gas reading, so had to enter the electric on eas well. My meter reading registered that i had used about 2 kw for that week and even though my account is in credit, they upped my Direct Debit for no reason. Actually rang up...
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★☆☆☆☆
Written on: 30/08/2011
“no gas bill”
i signed over in october 2010 got asked my gas and electric readings on 13th jan. electric sorted but still no gas bill (now 30th august).cant get through on phone(on phone as i type)now very worried in case a large bill comes in and cant pay.also e-mailed got the standard we will respond in 10 days that was 6 weeks ago. No customer service, no correspondance apart from your bill is increasing, disgusted....
Read full reviewGuest's response to dridok's Review
Written on: 28/09/2011
Ditto with everything you have said. Same problems! Got a response after writing personally to the Customer Service Director. Given a personal contact who would keep me informed, now no response to my past 3 emails. Writing to CSD again but how do we get this resolved,it's beyond me.Pathetic service and EDF are still advertising for new customers. Biggest mistake I ever made moving from NPower.
★☆☆☆☆
Written on: 30/08/2011
“Utterly useless”
Unable to answer the phone, account was transferred 8 months ago and it still isn't active, i have no idea how much my gas is costing. This are still able however to re-estimate my usage based on no information and revise up my direct debit....the cheek!...
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★☆☆☆☆
Written on: 21/08/2011
“The worst energy provider in the world? Quite possibly”
9 months I have been with them and they still havent produced a gas bill despite me constantly asking them. £470 in credit now and they wont give me MY money back or reduce my direct debits Had to cancel the DDs with my bank and now going through the complaints procedures to get my money back Switching ASAP once my contract ends in December. I was warned they were bad but didnt think they could be as bad as they are Emails go unanswered and telephone calls mysteriously disconnect after spending...
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★☆☆☆☆
Written on: 18/08/2011
“ABSOLUTELY USELESS”
USELESS absolute joke, avoid like the plague, customer services and the manager i spoke to were about as much use as a chocolate fire guard (To be polite). I have been trying to get a supply reconnected for 3 1/2 months now and have spent over 5 hours on the phone going round and round speaking to numpties with empty promises. On average 20-30 mins before you even get to speak to someone. Angry and frustrated doesn't even begin to cover how i'm feeling. DO NOT USE!...
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