EDF Energy Electricity Reviews
Summary
EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
Latest Reviews
★☆☆☆☆
“AVOID!”
Written on: 21/05/2013
In January we decided to switch energy companies from British Gas to EDF as BG had been undercharging us & sent us a bill for £600 just before Christmas! We have been with EDF for 5 months & have had nothing but problems. Our first bill was £74 & ever since it has been £120. We hardly use our heating as we live in a bungalow, so it doesn't take much to heat it. We were not warned of the increase in price. EDF just tried to take the £120 from our bank, which we did not have enough... (read more)
★☆☆☆☆
“Avoid at all costs. ”
Written on: 12/05/2013 by Inkipierceitburnit (2 reviews written)
Dreadful company. From the very beginning, when the rude, condescending crone on the other end of the telephone reponded to my request to have the key meter removed and replaced with a standard credit model with "well, you DO realise that you have to undergo a Credit Search? Which you may not pass" to the demand for £200 when I informed them that I was moving out. I was puzzled. I had dutifully provided a meter reading EVERY month for the 9 years that I lived there. Apparently, EDF saw fit... (read more)
★☆☆☆☆
“Trying to bill me for over 4k”
Written on: 10/05/2013
EDF has been a horrible company, they always said they were billing me the correct amount since signing up with them and three years later, after never receiving an adjusted bill or anything I have been told that my bill is over 4k. They had told me that they read my meter once a year ago and that my account was up to date, when I signed up they said that my account would be read and adjusted every quarter which was never done. I never received a bill and they have never made an actual... (read more)
★☆☆☆☆
“VILE COMPANY AVOID!!!!”
Written on: 29/04/2013 by doodah (5 reviews written)
I went with this company after having someone visit me on my doorstep saying how they can cut my electricity bills for me, this was Dec 2008. In April 2009 i was finally signed over to this awful company. I was on economy 7 due to having storage heaters so had 2 readings day and night. I had meter readers regularly coming to my home to read the meter and every month i would pay what i owed by Direct Debit. In Novemeber of 2010 and me being 8 mths pregnant i got a letter form EDF asking for... (read more)
Doodah's Response to doodah's Review
Written on: 03/05/2013
I feel so much better now i have moved from this awful company i would of moved a long time ago if it wasn't for them putting me in debt in the first place then trying to steal money form my bank account! Makes you wonder how many more people they have done it too especially those that don't have online banking or check their accounts on a regular basis!! They are now saying i owe them just over £217 as they haven't billed me since Oct 2012. They want the money in 10 days. I have said it has taken them 3 mths to sort out my final bill and that is just estimated too so i will pay £5 a week nothing more! After the meter readers came to my house to read the meter i would actually call EDF to tell my readings as the meter readers were adament i was using more electric at night than in the day! How i don't know????
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★☆☆☆☆
“Massive monthly charge increase.”
Written on: 17/04/2013 by mikels (1 review written)
In Sep last year I transferred my gas and electricity supply to EDF. My usage was based on the last 12 months actual usage. The monthly payment was set at £94.00 per month. This was broadly in line with my previous supplier but the rate was fixed until 2014, instead of 2013. My March direct debit was increased to £168.00 with no notification by email, although I have a paperless account. It turns out I had been advised in March that this would happen but for me to know I would have to... (read more)
Gabriel1234's Response to mikels's Review
Written on: 26/04/2013
Well unfortunately, for you, you are on a 'rocky road' as communication or should I say lack of communication is something that EDF specialise in. The expensive marketing campaign selling the 'Blue' promise is executed very well in leading to new customers, with most unaware that the continual increasing cost on their bills funds this advertising. Do not expect this lot to be upright and plead 'yes this is our error' because it will not happen...Change again while you can or you will be well out of pocket and good luck!
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Mikels's reply to Gabriel1234's Comment
Written on: 30/04/2013
Much to my surprise I got a phone call a few days back from Customer services who, on he basis that summer should be coming, agreed my usage on gas, which was the problem, should be less over the next few months. They suggested lowering my direct debit by £54.00 per month which brought it down to an increase of about £10.00 per month. The whole lot to be checked in August. As I have a fixed tariff until April 2014 I will live with this, assuming nothing disastrous happens in August, and re-evaluate then as changing tariffes before summer would be a good move. Thanks for your interest.
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★★★★★
“Ply up to now”
Written on: 09/04/2013 by Manchester12
I don't now yet but the customers service Was ok and they have given me a fix price E.on was ripping me of any way let u now How the out come goes with edf (read more)
Gabriel1234's Response to Manchester12's Review
Written on: 11/04/2013
Good Luck but, don't hold your breath......When you feel that you are being ripped off anything seems better than the service you are receiving and unfortunately you have bought into just that 'anything'..
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★☆☆☆☆
“Poor Service”
Written on: 02/04/2013 by TiptreeJam (1 review written)
The prices were on a par with other providers of gas and electricity. However their customer service was very poor. As a result I left in early Jan and had £100 credit. Despite them saying credit will be refunded promptly after complaining a number of times the latest date I have for my refund is mid April. (read more)
Gabriel1234's Response to TiptreeJam's Review
Written on: 11/04/2013
As per previous reviews don't be surprised if the next communication informs you that you in fact owe them the £100...EDF blow like the wind....
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★☆☆☆☆
“owfull!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! avoid all costs”
Written on: 28/03/2013
well where do i start first they couldnt set my account up properly then when moving it took 6 months to pay my final bill finally, a customer service lady done it manually i then recive a automatic bill another 6 months later asking for £400 when i had recived a refund, on top of this i found out a few days later a debt collection agency has sent me a letter asking for the money all this stress has been caused by some useless wastes of spaces!!!!!!!!!! (read more)
Gabriel1234's Comment
Written on: 02/04/2013
Well this does not come as any surprise. Effectively, what this Company is saying, is firstly, the Computers do not have the capacity to deal with a straight forward Account Set up, (How many customers do EDF have?) manually works better, secondly the Accounting system does not work effectively to understand 'debit' vs 'credit', current usage or longterm expectant usage, instead it is easier for each specialist department to call in a debt collecting agency to sort out their own inefficiency problem? 21st century failure at it's best! Do you not agree?
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★☆☆☆☆
“money stealing ”
Written on: 24/03/2013
i asked for my money i was in credit by was told it would be in tuesday now wednesday rang up today and they failed to even put it through. refused to let me speak to a manager! and refused to do anything to transfer it today even though it was there fault! now looking into switching! never go with them they steal ur money refusing to give it back. there is nothing i like what so ever! (read more)
Gabriel1234's Comment
Written on: 26/03/2013
Now if the boot was on the other foot and you owed them they would be down on you like a ton of bricks. Don't be surprised if the next bill you receive tells you that it was an error and in fact you owe them that amount. EDF are not based on facts....
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Davidvbrown's Comment
Written on: 27/03/2013
EDF supplied both electricity and gas to me. When I switched to BG my final bills were :Electricity £127.23 debit. Gas £320 credit. Did not get re-imbursed. Waited. Bills and final demands came for electricity bills. Rang up complaints. Said Hey - you are billing me but you owe me the balance . They said )h Sorry but your gas credit has already en applied to your electricity bill and the 127 is the final bill for both Accepted it dubious. Now I study the bill - there is no connection between the bills. They said oh sorry - it is a bit obscure but we are changing it. Tell you what, We'll give you another month to pay the electricity. And not the initiative of the complaints guy - has to be company policy.
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Gabriel1234's Comment
Written on: 27/03/2013
The Company has no Policy or should I say no legal above board policy.....I think your next move should be contact with the Energy Regulators.
EDF should not be allowed to withhold your money and if you are with British Gas they should have offered you advice before taking you on as a Customer. Good Luck..
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★☆☆☆☆
“POOR CUSTOMER SERVICE”
Written on: 21/03/2013 by celenti
I am in the process of changing to EDF big mistake.My transfer will take less time than the 4-6 weeks they estimate actually 26 days which meant I would be leaving Scottish Power 5 days before my contract ends and am therefore obliged to pay an early termination fee. Realising this I then cancelled my new contract with EDF within their 12 day cooling off period but they conveniently ignored this email so I am now commited to EDFand to paying the penalty payment to Scottish Power. What I dont... (read more)
Gabriel1234's Response to celenti's Review
Written on: 26/03/2013
Unfortunately you are partially correct EDF are one of the worst Companies (won't call them organisation as they do not know the meaning of the word) to deal with. The Blue promise actually means the air around you will be totally 'blue' all the time you are with them. They have absolutely no respect for the Customer, the staff do not communicate in house, try the chat room in India while you are on the phone in the UK, at first its hassle after a while (about 6 months) it becomes unbelievable. Obviously proving to succeed in the 21st century you need no Management skills or Business skills at all or communication skills!! (Hope for some) Good Luck with your change!!
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See next 10 reviews
Showing 1 - 10 of 204 Reviews
★☆☆☆☆
“Even one star is too generous”
Written on: 18/03/2013
I switched to the blue+ fixed tariff about 4 months ago and everything was going so well until... I tried to switch the bank account used to pay my bill, contacted customer services and was assured everything would be fine. My account was £191 in debit at the time (not too unusual as it was the end of Fed and I'd only opened the account in December). The next thing I know, I'm sent a bill for the full £191 expecting payment two weeks later. Customer services inform me this is becuase I... (read more)
Gabriel1234's Comment
Written on: 26/03/2013
You should have immediately cancelled your Direct Debit!! Any good, professional, honest organisation would let you know how much would be taken and what changes would need to be made to your DD payments. Overall EDF treat their Customer like idiots. Change, keep the paper trail and fight your corner....
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★☆☆☆☆
“Avoid using EDF as your electricity supply”
Written on: 15/03/2013
EDF are the worst electricity company around in my experience with them. I have received nothing but hassle off them they are trying to charge me for somebody elses bill and said because the bill is in my name that I am responsible for the bill... In knowledge this is illegal..! (read more)
Gabriel1234's Comment
Written on: 26/03/2013
You need facts and evidence before you progress with this i.e; dates you moved into the property, who was there before you, all the communication that you have had with EDF to date. Unfortunately if the bill is in your name and the agreement is with you, then you are probably liable.
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★☆☆☆☆
“The worst service I have ever received from any company”
Written on: 15/03/2013
I think it's all been said. Truly awful service in every way. For sheet incompetence I have never sen anything like it. Have switched now but still have outstanding issue over what I believe to be incorrect bill. Please, don't even consider using them. (read more)
Gabriel1234's Comment
Written on: 26/03/2013
Join the gang! Sadly by the looks of things they may be given the thumbs up by the Gov for a Nuclear station....All about the money, not the service unfortunately for us.
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Flightdeck1's Comment
Written on: 26/04/2013
That is a worry if they can not run the company now what are they going to do with a Nuclear station BANG!
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★☆☆☆☆
“Do not change to EDF”
Written on: 14/03/2013
Changed to EDF Blue Price promise 4 months ago and I now regret it. Messed up my payments and personal details which I could not update as they had recorded them wrong so wouldn't reconise me when I went on line. When I went with them they took a meter reading and assured me that the agreed amount was more that enough to cover my bills, and that as my price was fixed it would only change if my usage went up. I am so careful electric and heating and have even turned my thermostat down by 1... (read more)
Gabriel1234's Comment
Written on: 26/03/2013
Customer Service with EDF is a thing of the past. The only interest they have is ensnaring you as a customer to enrage you as a customer. The Shoody Mis-management from this bunch, should make them hang their heads in shame. It is all about profit. Change suppliers as EDF are one of the worst, if not the worst!
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★☆☆☆☆
“Awful service made very complicated”
Written on: 02/03/2013
The most disorganised mess of a company. Regret switching to them and never will again even if they claim to be the cheapest. Switched my electricity to them, then my gas. This was my first mistake, doing this separately caused no end of problems. Id signed up for paperless billing and was told i could look at my bills online. They suggested I merge the two separate accounts for gas and electricity into one account, I thought that sounded sensible and agreed to it. This led to me not being... (read more)
Gabriel1234's Comment
Written on: 26/03/2013
Unfortunately for you the next step will be your details sent through to their debt collecting company through their lack of communication. Just make sure you keep the paper trail. This must be one of the worst organisations, left of a leash to do as they please. A true indicator of lack of care and control culture in the UK.
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★☆☆☆☆
“Monthly Bills Far to High ”
Written on: 25/02/2013 by ice198625 (1 review written)
Been with EDF Energy for just over a month now and had my Gas & Electric bill which in my opinion is far to high, We always turn lights off when not using them the only thing on in this house is the PC, & TV on a daily basis my Electricity bill came through at £92.01 for one month, My misses uses the radiators about 2 or 3 hours a day sometimes not even that and we got a gas bill for over £82.01 Do not know how an earth these people can say they are cheapest and that blue price promise is... (read more)
Sunnylife's Response to ice198625's Review
Written on: 05/03/2013
EDF is horrible, I moved out of my house, where I stayed for 6 months, first they send me a final bill totaling £376.70 covering 3 months, after I paid for it, they removed this bill from my edf online account, and added a new final bill asking me to pay £102 for the same period?! Now I can't even view the 376.70 bill I paid for....got no proof of what has been going on.
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Gabriel1234's Response to ice198625's Review
Written on: 26/03/2013
If you have time read the rest of the comments and replies on here and you will find that Customer Service does not exist, internal communication is dire and basically they could not give a hoot about their Customers. Do not rely on them to keep an accurate record for your billing, you will need to do for facts and evidence as to what they are not doing....Change while you can!
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★☆☆☆☆
“I regret switching to EDF”
Written on: 23/02/2013
Switched to EDF's Blue+Price Promise 3 months ago. It appears they have managed to bungle setting up my Direct Debits so I am paying far too little. Was previously with Scottish Power - had no problems with them at all and now regret switching. Before that with Virgin Energy - terrible, took over a year to for them to fix a billing problem - basisically they could'nt bill me for electricity for about a year. I fear something similar is happing again with EDF. Why do these energy suppliers... (read more)
Gabriel1234's Comment
Written on: 25/02/2013
EDF's Blue Price Promise actually means, the air will be blue once you start dealing with their call centre staff, the Promise does not exist and if it does all it means is that the air will be blue as your discover the lack of service, communication and the 'pluck a figure out of the air' approach to your usage. Well the Price is self explanitory if you understand double dutch and the lovely big salary and bonus the CEO recieves. If you are looking for a recent article on EDF's fun and games (cause it ain't a service!!) read Daily Mail page 26 article mentioning EDF....Reality as it is! EDF must be spending a small fortune with the debt collection agencies...
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★☆☆☆☆
“Executive Team EDF Terrible”
Written on: 10/02/2013
I have been with EDF Energy for Gas and Electricity for almost two years now and even before I started with them I had problems, they had set up direct debits without my prior authority which I would say is illegal. Anyway within the time I have been with them, they have missed taking payments from my bank and I would say that this is continuous, they don't care when you email them. On 31 January I submitted meter readings and they didn't bill me, I had an email trail with a few of their... (read more)
Gabriel1234's Comment
Written on: 12/02/2013
How unfortunate for you. A word of warning if you are still with EDF and have a DD set up with them they will also take any monies owed randomely as they are an authority unto themselves and do not respond to anyone. Good luck with all the organisations that you have written too they must have such a backlog of complaints now. Realistically the problem should be trouble-shot directly at EDF not through a third party. This is total mis-management by an company that does not give a hoot....Reaping whlie they can...How long can they carry on for?
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★☆☆☆☆
“TERRIBLE - AVOID AT ALL COSTS. DONT EVEN DESERVE 1 *”
Written on: 01/02/2013 by dudleysdad (1 review written)
EDF failed to correctly set up the DD for my bill. 3 months into the contract I received a threatning letter saying we will be taken to court for non-payment. No previous notification received. When i ring them they are like automatons on the phone but finally one of them admitted that EDF had made a mistake and apologies, setting up a new DD. Today, Jan 13, we receive a letter telling us that they are seeking court action for non-payment of the bill and that they had tried to contact us... (read more)
Gabriel1234's Response to dudleysdad's Review
Written on: 06/02/2013
If you care to look at other comments on this site you will realise that you are not alone here. This 'EDF' is designed to upset, annoy, frustrate and alienate customers. I agree with you avoid.
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★☆☆☆☆
“Outrageous Organisation”
Written on: 26/01/2013 by Mwell
EDF have managed to put a 'civil collection agency' onto my new address - in order to chase a bill which has already been paid - i was in rented accommodation and had received my deposit back - WHICH YOU DO NOT GET UNLESS ALL BILLS HAVE BEEN SETTLED and i have now been forced to pay an extra 74 pounds - although as i said i already had evidence of this being paid as their debt collectors or harassers were becoming too much - a company called LCS. An outrageous situation, making me ill. I... (read more)
Gabriel1234's Response to Mwell's Review
Written on: 06/02/2013
I can really sypathise with you initially when I first had dealings with EDF's mismanagement of my Account I was incredibly angry which in turn turned to frustration, then onto amazement about the lack of communication, the lack of customer service and even care. This has now become laughable. I am also dealing with LCS through EDF, the conflict between customer and provider and LCS is unbelievable. How an Business of this magnitude has manged to stay afloat has amazed me. Note I do not use the word Organisation (meaning organised) as they are not, Customer service also does not apply as they do not offer this. What is offered is a bulldozer way of dealing with honest paying customers,therefore recommendations take your custome elsewhere and spread the word of the shoddy practice this bunch offer....
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See next 10 reviews
Showing 11 - 20 of 204 Reviews
★☆☆☆☆
“DO NOT USE THIS COMPANY”
Written on: 12/01/2013 by kenjohns
My problem is paying them any money. It took them 6 months to accept that I existed and now I have left them they continue to chase money even though I have letters from them agreeing I have paid in full. They are now threatening to shut the electricity off, but they do not supply me Scottish Power do, and yet when I call them all I get is that these letters are sent in error. I am keeping a log off all calls and promises, all letters and e-mails and it really is consuming hours of my... (read more)
Gabriel1234's Response to kenjohns's Review
Written on: 06/02/2013
Unfortunately the only people that really log onto review centres like this are the one's that wish to complain like you and I, living in hope that we may get a fair service and a fair deal instead of all the rubbish and mismanagement that we have had to endure over the last year or so. I believe that a Business or ship is only as good as whoever is steering at the helm? The proof is in the pudding. Excellent service usually filters down, rubbish service likewise!! This is what Customer Service is being rewarded for, effectively a rubbish service!
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★☆☆☆☆
“PLEASE NEVER USE EDF!!!!!!!!!!”
Written on: 13/12/2012 by ROSIEANDDAZ
Hi, i changed to EDF when Uswitch said they was cheaper OMG i have never paid so much electric in my life no one is at my property in the day and I usually spend £10 a week and now im spending £25 a week i know prices have gone up but this is a joke. i called and ask why this is they got me to check to see if there was a debt on the meter and there is not. so they want me to take a reading for 4 days grr you just lied when i signed up about your prices. the only good thing is they have... (read more)
Gabriel1234's Response to ROSIEANDDAZ's Review
Written on: 13/12/2012
I wish their was a way that this site could be publiscised and the general public made more aware of what they are letting themselves in for by joining this supplier. Customer Service is very poor and follow ups even worse, conflicting information with amounts for bills pulled out of a top hat.....Move away as quick as you can....
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★☆☆☆☆
“DIRECT DEBIT CHANGES”
Written on: 02/12/2012 by weetroot (1 review written)
My last bill a few weeks ago stated that they would increase my DD by £10.00 per month in January 2013. At the bill date I was £170.00 in credit so I called their "customer services" and told them that I did not want to increase my DD and the young lady said she would take care of it. I emailed to confirm that I did not wish to pay the increase. I got a reply back that they would carry on with the increase as I would use more power during the winter and this would be to my benefit after... (read more)
Gabriel1234's Response to weetroot's Review
Written on: 07/12/2012
Please don't hold your breath if you are seeking a decent, honest and upright and professional service as you will not get this. EDF are not phased by threats of such and run the 'ship' as they please. Customer service or mutual respect for the customer does not apply, only pushing new products and the Blue Tariff. If you pay by DD keep an eye on your Account...
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Coreservers's Response to weetroot's Review
Written on: 08/12/2012
us as well, we're £225 in credit, and they've just told us they are increasing from £68 to £93 a month. time to move on from this shower of criminals
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★☆☆☆☆
“Billing mistakes and rejected meter readings”
Written on: 24/11/2012
I have been with EDF for almost 18 months and I have never been able to submit an online meter reading. The website just won't accept it. They have also made billing errors that they refuse to correct. Customer service is a joke. It's as if their computer system makes decisions at random and no-one in the call centres has the authority to correct the mistakes. That's if you ever get through in the first place, because you end up on hold for ages. E-mail support is even worse because it... (read more)
Gabriel1234's Comment
Written on: 29/11/2012
Hello, why don't you have a read of the other reviews on this site it will give you real insight into this Company that frankly "don't care". The average time for aphone to be picked up through a call centre is 20 mins plus unless you cheat and use the option button that you wish to purchase as a new customer. Tricking EDF into thinking this could be potentially new Business this way the phone will be answered in under 5 minutes. Chat is excellent in you are interested in talking to someone on the other side of the world who knows absolutely nothing about your account or original phone calls but know everything about sellin you an additional product. EDF were on Watch Dog a few weeks ago and also in the Daily Mail because of an appalling service. A change is as good as a rest.....Escape before they send you insane!! Good Luck>>>
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Sunnylife's Comment
Written on: 05/03/2013
I used EDF electricity and gas, the company is horrible, I moved out of my house, where I stayed for 6 months, first they send me a final bill totaling £376.70 covering 3 months, after I paid for it, they removed this bill from my edf online account, and added a new final bill asking me to pay £102 for the same period?! Now I can't even view the 376.70 bill I paid for....got no proof of what has been going on.
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★☆☆☆☆
“SHOCKING SERVICE!!”
Written on: 24/11/2012
I am in the middle of changing suppliers, sorry i did now as it has taken 4 months, now they require picture of the meter boxes, also had to call them about 3 times, each call takes around 40 minutes to answer, were are the staff especially during the winter months. terrible company would not recommend. (read more)
Gabriel1234's Comment
Written on: 29/11/2012
As of 20.11 on 29th November 2012:
No answer to the phones
Please note: We are experiencing high call volumes at the moment via our contact centre, therefore there are various other ways you can contact us...
(ummm I wonder why??)
Our Live Chat service is currently busy, please try again later.
(Umm I wonder why?)
Change your supplier now while you can as it will only get worse!!!
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★☆☆☆☆
“Hard to contact, random bills & rejected meter readings”
Written on: 23/11/2012 by Louba_Lou85 (1 review written)
Where to begin! I switched to EDF in May and regret it horribly. I was drawn in by a cheaper tariff and signed up initially for monthly DD payments. I used to pay quarterly online with Npower and never had any problems so i contacted EDF to ask to switch to quarterly payment. I may as well have asked for the moon on a stick. After 3 emails to them and 3 very slow responses confirming the change had been made i continued to recieve monthly bills. It was as though the amounts had been plucked... (read more)
Gabriel1234's Response to Louba_Lou85's Review
Written on: 29/11/2012
I left EDF four months ago and have been with British Gas since then who offer an excellent service in comparison to this 'shoddy' model which cannot be called an organisation as they are far from it. There is absolutely no way on earth that staff are trained to acceptable standards and I personally believe that they make it up as they go along.
As of this evening the contact system looked like this:
No answer to phones.
Please note: We are experiencing high call volumes at the moment via our contact centre, therefore there are various other ways you can contact us...
Our Live Chat service is currently busy, please try again later.
You can bet your boots the majority of this was not repeat business...Good on you for switching back!!
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★☆☆☆☆
“Bad Billing and Customer Service”
Written on: 23/11/2012 by Krissyb01
I am just about to move energy companies for EDF, After chasing them for nearly a year they all of a sudden produced a bill for £690 for electricity, they then billed me for 1 month for £188.60 and then again for this month of £93.92 - Who uses that much electricity especially since I work full time and I am hardly ever at home! Phoned them and they claim it could be because the bills are estimated and if I wanted to rectify then I would have to produce a meter reading (Eh - What am I... (read more)
Gabriel1234's Response to Krissyb01's Review
Written on: 29/11/2012
Have a read of previous reviews, this company should not be allowed to operate.
I was previously estimated of a utility usage £497.00 for the year ok £500 for two months?? I also work therefore, believe I must have had some sort of leak straight into EDF's profit bag!!
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★☆☆☆☆
“Answer your phones!!!!”
Written on: 10/11/2012
Am leaving EDF after 8 years based on tariff, and shocking customer service....who has got a spare hour to wait for them to answer their phone? I dont care if its a freephone number-just get your staffing sorted to take the volume of calls you have! Its ridiculous!!!! (read more)
Gillian2102's Comment
Written on: 13/11/2012
I have been trying to get through to them for 5 days now to discuss bill payment. I have been on hold for up to 40 minutes and had to give up each time. They will be cutting me off soon unless I can get to speak to someone. Tried emailing them and it says they take 10 days to reply to an email! Shocking!
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Gabriel1234's Comment
Written on: 14/11/2012
Try a carrier pigeon which will prove to be a lot more effective alternatively take alook at the Daily Mail dated 14th Novemebr page 47....
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★★☆☆☆
“Service or lack of”
Written on: 07/11/2012 by dah0444 (4 reviews written)
Had an account with EDF until Sept 12 left as only available tarrif was Standard. Move accounts elsewhere ( gas to one firm electric to another. Cheapest way?) Then tried to recover credit balance. 3 times various statements it was being done all with long waiting time for phone answer. Guess what no refund. Trying again today waiting on phone 18mins so far still no answered.Whoops phone goes dead after 27mins......... Email waste of time as minimum answer time is 10 days. Have known emails... (read more)
Gabriel1234's Response to dah0444's Review
Written on: 07/11/2012
Not a lot!!
It may be a better option for you to contact your local CAB.
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Laney66's Response to dah0444's Review
Written on: 08/11/2012
Try calling the Complaint Resolution team direct on 0800 904 7450 at 8.30am that's the only time I can get an answer.
In 2 months I have had 4 acc no's & an address 250 miles away linked to my acc. Also 2 d/d for 2 unknown acc's linked to my bank acc. They have taken too much via d/d & have now changed my credit from £221 to £41 & are still billing me £138 this month. Needless to say I am making a lot of early morning calls to EDF & checking my EDF & bank acc's daily
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Gabriel1234's reply to Laney66's Comment
Written on: 14/11/2012
Hi, have a look at the Daily Mail dated November 14th 2012 page 47 literally dedicated to these scoundrels....
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★☆☆☆☆
“Illegal switch over of electric”
Written on: 07/11/2012 by stevensteven
My father receiced a phone call from EDF trying to sell him their electric and all he said was "send me some info and I will look at it and see if you are cheaper" but EDF took that as a green light that he wanted to switch to them ! . I have phoned them twice both calls took over 30 minutes to answer ! which just shows you what kind of company they are. They say they can't do anything because they have to go through due process. I am getting onto ofgem today in the hope they will do... (read more)
Gabriel1234's Response to stevensteven's Review
Written on: 07/11/2012
You may be better off going to your Cit Advice b that now have a specialist dealing with consumer complaints. My advice to you (1) make sure that this company have no access to Account details meaning Bank Accounts to take funding.(2) Go to a new supplier that will offer your family a service that is understandable, aplicable, honest and accessible to read on line. In other words change suppliers!
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Showing 21 - 30 of 204 Reviews
★☆☆☆☆
“That Website...”
Written on: 06/11/2012
You get a mail saying your bill is ready for viewing and when you try to access it you can't open the files. E-mail complaint will be responded to in "10 working days". Hanging on the phone for 30 minutes to try and speak to someone.... Monumentally inept. (read more)
Gabriel1234's Comment
Written on: 06/11/2012
prepare yourself as the frustration will just continue......If you are seeking good customer service and an uncomplicated professional system to follow, you are going to be disappoined!! It does not get better!!
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★☆☆☆☆
“After 6 weeks EDF are unable to correct errors on my...”
Written on: 30/10/2012 by Laney66 (1 review written)
I changed from npower to EDF in Sept & regret it They are imposible to telephone unless you call at 8.30am & do not answser emails EDF linked my acc an address 250 miles away & linked a 2nd acc no to my details After weeks of contacting EDF they have promised that it has been sorted & my acc reset - it hasn't After 8 weeks I will contact the ombardsman (read more)
Gabriel1234's Response to Laney66's Review
Written on: 06/11/2012
I am under the impression that the ombardsman only deals with Large Businesses rather than independent consumers. I think that the CAB has a specialist that now deals with the general public complaints but be prepared for a long haul as anything EDF deal with is not a straight forward or understandable process....
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★☆☆☆☆
“Terrible website ”
Written on: 29/10/2012
Trying to set up a direct debit with EDF. Tried online but won't accept meter readings. Tried to phone but hanging on for ages. Finally gave up and tried again online with estimated meter reading - website just breaks down all the time. Did not have any trouble with previous energy supplier. (read more)
Gabriel1234's Comment
Written on: 06/11/2012
It will only get worse until you are truly frustrated...Change to another supplier before it is too late...
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★☆☆☆☆
“Stolen From, Threatened and insulted”
Written on: 22/10/2012
Dual Fuel with EDF... Email confirming this and the payments ie so much for electric and so much for gas. Electric £500 in credit ( what's going on here then) No gas account has been set up all money has been pd off Electric. Pay the £500 off Gas but have a debt told to set up payment plan. Pay by DD seem to get a letter every month changing amount we need to pay! 17th November 2011 email to say December payment £133, EDF take £194 ? 3 weeks later they try to take another £133 . we no... (read more)
Gabriel1234's Comment
Written on: 27/10/2012
A very frustrated email seeking good customer service which appears to be lacking this day and age. Do yourself a favour cancel your DD and find an alternative supplier that will treat your with dignity and respect and treat you as a paying customer offering you real customer service. EDF have just increased the prices so you have absolutely nothing to lose. Good luck!!!
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★☆☆☆☆
“might be the worst company I've ever had to deal with”
Written on: 22/10/2012
Terrible service, and their website is not even usable, which complicates things even further. Every bill I've gotten for them I've had to chase up myself, spending hours in phone queues - just to be able to pay my bills! (read more)
Gabriel1234's Comment
Written on: 26/10/2012
One of the worst but not the worst but, such a poor reflection on what Customer service should be about. The staff are poorly trained and are not in sync as to what message they should be delivering. Rather than chasing this highly profitable organisation to give them money for a shoddy service why don;t you change suppliers and let them chase you?
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★☆☆☆☆
“Call Centre/Meter reading- overall extremely poor service”
Written on: 22/10/2012
Impossible to be assisted at the Call Centre, reflecting extremely poor customer service. Impossible to submit the meter reading online, as the system does not work. Very frustrated with the service!! Very poor service!!!!!!!! (read more)
Gabriel1234's Comment
Written on: 27/10/2012
Your frustrated by the lack of service so why not move to another supplier that will offer you a better service after all you are the paying customer?
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★☆☆☆☆
“Rubbish”
Written on: 18/10/2012 by EDFsuck
I'm still on hold to their call centre - 15 minutes and counting. Same story everytime I call - don't bother with this useless company (read more)
Gabriel1234's Response to EDFsuck's Review
Written on: 27/10/2012
So wte your time? Just change suppliers as their are better deals to be had!!
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★☆☆☆☆
“meter reading”
Written on: 14/10/2012
We moved into our mew home and EDF came and fitted a new economy seven meter and after six months of them mixing up the daytime units with the nightime units we have given up and changed to another supplier as they don't even know how to read their own meter ! (read more)
Chezjax1234's Comment
Written on: 16/10/2012
I have been trying for two days to get through to EDF. I am a prepayment customer just moved in to a property that has this but do not have a bill. You cannot e mail them unless you have a bill number/reference and I literally have been trying to get hold of them on the phone for over 4 hours solid today and 2 hours yesterday.
I have decided that I cannot deal with anyone that does not answer their phones or puts in place a better e mail complaints system especially for prepayment customers.
Yet again profits before customers, I know they are all the same but eon answered the phone in 45 minutes and Ebico in under a minute on both occassions.
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Gabriel1234's Comment
Written on: 17/10/2012
Unfortunately with EDF it is a case of "Pick a number any number"...Good Luck in your change over....
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★☆☆☆☆
“Never buy energy from EDF”
Written on: 13/10/2012
We were with EDF through Sainburys (How have not dropped EDF) Rubbish service., it takes at least 30 minutes to speak to the call centre. When we moved EDF sent us about 5 different final bills all with different amounts! Then if you don't pay up with a week this company is sending letters advising of debt collectors! In summary an awful company. (read more)
Gabriel1234's Comment
Written on: 17/10/2012
Take time to read through any binding literature that actually promises you a service and then look at the definition/s of service meaning "act of serving" or "system that performs work for customers or supplies public needs" or "supply with services". "Performs" is a statement in itself meaning it works "it functions".
EDF are none of these they just happened to have had a lucky break....
Change suppliers to one that does offer a real Service to it's customer...
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★☆☆☆☆
“Very poor service”
Written on: 12/10/2012
Agree with others that you have to hang on for ages before they respond to calls. We moved into a flat with a key meter. Someone stole the key and then the saga started. We just could not get them to issue a new key or replace the meter with an ordinary one as they wanted an electrician to certify the place was safe before supplying electricity. Guess what - the electrician said he needed electricity to check things before he could give us a certificate - total catch 22. I am waiting to... (read more)
Gabriel1234's Comment
Written on: 17/10/2012
Don't hold your breath and keep your expectations low.....
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Showing 31 - 40 of 204 Reviews
★☆☆☆☆
“awful awful system”
Written on: 09/10/2012
I worked for edf for over 6 years , i used to love my job , then in came Sap...............awful system takes what it wants from customers d d accts, makes customers over drawn and no reason why! its awful a pile of s@@@t , the big bosses dont listen , have of them havent a clue what is happening, an dcant use the system, the staff are miserable, they only stay for the pay cheque....... 80% are off sick with stress. and depression, it used to to take me 5 min to book a job , now to do the... (read more)
Gabriel1234's Comment
Written on: 09/10/2012
This is such a sad email....For your own sanity, if anything, find a Job or position where you are valued or retrained into something you enjoy. Get away from this organisation that appears to not only disrespect the work force but, also has absolutely no respect for the Customer.....7000 complaints a week is a lot of complaints......Estimate or accurate?
Good luck in your life........
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★☆☆☆☆
“No customer care”
Written on: 06/10/2012
Have No Customer Care are not Helpful in annoying Current way then are doing do care to fix on going problems have filed in duty of care and principle no standard of care good manner and tell lost of lies . (read more)
Gabriel1234's Comment
Written on: 09/10/2012
They care not - that is why Customer is not a care to them......
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★☆☆☆☆
“Not impressed. ”
Written on: 05/10/2012
Other companies offer an easy pay system on their websites, but not EDF, the site is useless and doesn't recognise my last name. I should be able to pay online, it's ridiculous. (read more)
Gabriel1234's Comment
Written on: 05/10/2012
Unfortunately EDF do not operate straight forward up to date processess but believe in 'baffling' the customers with 'non joined up thinking'. The only area that appears to be structured is the bulldozing way of informing you that you owe money. Remember you are the customer and if policies, processes and decent treatment to retain your custom is Importannt to you I suggest you go to another supplier as EDF do not offer this package.....
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★☆☆☆☆
“On average it takes 30 - 40 minutes to answer the phone ”
Written on: 01/10/2012
Find another supplier they don't need your custom (read more)
★☆☆☆☆
“They never answer the phone”
Written on: 01/10/2012
Tried over a 2 week period to contact customer services, to be on hold upto 15 minutes of my time;gave up in the end. This has happen before when I have wanted to discuss my account and never succeeded in getting through. The only time I managed to speak to someone was when I cancelled my direct debit to stop them taking a large lump sum I could not afford. Tried again to phone them to sort my account out and surprise, surprise straight through, because my number must have flagged up I owed... (read more)
Gabriel1234's Comment
Written on: 01/10/2012
You are not alone here, as majority of those that are digitally included are been given the opportunity to vent their anger and disappointment at the Shoddy mistreatment that they are receiving. You do not have to accept this 'service' you are the 'customer' and you are being treated unethically, unfairly, therefore 'Go' to another supplier. Hit them where it hurts them, in the 'profit'.
British Gas are fab and will explain everything indepthly with you including pending usage... Change... Good Luck!!
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★☆☆☆☆
“Incompetent!!”
Written on: 27/09/2012
I have been trying over the previous 4 months to register for the Blue tariff before it was withdrawn. I tried registering online, but could not as their website said I was not a customer, so I telephoned and gave my details. Informed I was now on the Blue tariff and I would get my registration pack within 2 weeks. Countless telephone calls after the 2 weeks and still nothing, I'm told that it is on its way. I telephoned on the 22/9 only to be told that the tariff no longer exists, so I... (read more)
Gabriel1234's Comment
Written on: 01/10/2012
Good Morning,
Well join the Club, as you will find most of the Individuals who have complained on here have serious concerns about the lack of professionalism, consistancy and standards and either more serious the lack of concern. I am unsure whether this orgnisation has a code of conduct or any specific Ethics....but no doubt the proof will be in the continuing input into this site.....
Why not change.....It's your call.....Other suppliers actually do give a hoot about customer service.....
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★☆☆☆☆
“Absolutely Pathetic!”
Written on: 21/09/2012 by mitsymad
Don't listen to any rubbish that EDF Energy tell you about changing tariffs and meters. It's all a load of drivvle! They WILL come and and install a meter FOC, but then their incompetence means you DON'T get put on the cheaper tariff they sell you, and when you ring to query it because you have received no paperwork from them, they tell you that the cheaper tariff has ended. Again, had their incompetence subsided for a while and they had managed to send out any paperwork with the details of... (read more)
Gabriel1234's Response to mitsymad's Review
Written on: 21/09/2012
Hello Unfortunately another major organisation that could not arrange a knees up in a brewery...They do not know the meaning of customer service and frankly, probably could not give a dam...Too wrapped up in sponsorships and profit making. If you are considering going to Ofgem don;t bother because they no longer deal with independent consumers instead contact cit advice consumer 08454040506 but don't expect miracles to many complaints to deal with at present. Your bill will get higher and the 'service' poorer.....
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★☆☆☆☆
“Ghost meter Readers and Scare Tactic”
Written on: 16/09/2012
We am dealing with appalling service from EDF. Me and hubby both work odd hours and when they came to read meter no-one was in. We then received a letter on the in Sept telling us they were taking us to court to gain access to our home to carry out 'a safety inspection'...about an hour later a meter reader knocked on the door - I let him in, he read/tinkered with the meter and left. 4 days later, I receive another letter, this time saying they are going to court for a statutory notice for... (read more)
Gabriel1234's Comment
Written on: 17/09/2012
Well all I can say is that you are not alone here and I totally sympathise with you. If you have the time, just look at past comments, I think you will realise what WE are up against. Lucky for you that you are strong enough to step back and re-evaluate the situation, can you imagine what this must be doing to individuals that do not have the confidence, intelligence or know how to deal with this organisation that is in 'contempt of customers'. EDF are more interested in sponsorships and profit than supporting the customer that keeps its ship floating. The service is appalling so why not change to British Gas...I did and am happy to date.
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★☆☆☆☆
“How long to answer the phone??!!!”
Written on: 13/09/2012
On average over 3 calls it was over 15 minutes each time listening to awful hold music - how bad can a company be..... (read more)
Gabriel1234's Comment
Written on: 13/09/2012
That is fairly good for EDF as many customers tend to wait up to 30 mins. Could you imagine what revenue could be made by them if they linked in to either BT or another telecommunications supplier?? Hopefully for you these calls are free??
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Harveyj6's Comment
Written on: 13/09/2012
Do what I did. Give up on Customer Service and ring Liason. Give the their due they have actually tried to sort my problem out. If you get know joy ask to speak to a supervisor.
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★☆☆☆☆
“WORST company ever, PLAESE void it.”
Written on: 12/09/2012
These con merchants came and changed my electricity meter, never bothered to show me how the meter works. When I phoned them for assistance on how to read the meter, all they kept saying "press the button on the meter. There is no buttons to press, 3 sets of numbers that flash approximately 10 seconds, but no idea which is reference to night which is day and what the third number is all about. Well neither did EDF Energy, useless. I made several complaints, and nearly 7 months later, they... (read more)
Gabriel1234's Comment
Written on: 13/09/2012
Calm down and review the situation. You among others are receiving a shoddy, unprofessional service with the rules and regulations being delivered by what could be considered an unregulated supplier. What you need to do is take all of your facts and evidence to a local cit Advice bureau who should have a specialist on board who deals with this type of complaint who will be able to advise you of your next steps.
Unfortunately communication is not key to Energy suppliers just £'s.....
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Gabriel1234's Response to doodah's Review
Written on: 02/05/2013
Nothing surprises me about this lot as they have absolutely no honest, accurate robust system or Training in place, it is a case of "The computer say's no". They will deny ever saying something or offering something and only admit it if the hard factual evidence is pushed under their noses and even then they will still ignore it. EDF have expressed nothing but a lack of care for the everyday customer. Just a quick question when you moved to your new Energy Company did you feel like a massive weight was lifted from your shoulders...Isn't it sad that Suppliers who we choose to use can make life so miserable for their Customers? Something is most definitely amiss as it is the likes of us that pay their wages? (David and Goliath) .