EDF Energy Reviews

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2.9 stars
Average rating for this product is: 2.9 out of 5

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?

Average Ratings for EDF Energy

  • Value for Money3 stars
  • Reviewer Ratings3 stars
  • Overall Rating2.9 stars

13 Reviews For EDF Energy

  • Guest 21st Oct 2009

    Reviewer rating: 1 stars


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    This affects blocks of flats, properties where the mains comes in and is distributed via a 'head board' in phases to different floors, offices or flats.
    EDF are the mains electricity supplier for London, ie the supply side not the consumer side. While there are a range of regulations for safety of consumers when it comes to the consumer supply, for communal lighting in blocks of flats, for fuse boards, earthing, you name it, there are no regulatory requirements for the mains supplier to make sure their equipment is in good condition and safe. But by regulation only that mains supplier is allowed to touch that equipment so commercial property owners and landlords cannot have contractors test the head fuse boards.

    I was told by EDF that when the phase on the head board is 'arcing' or burning, that is it telling you that it is worn and needs replacing.

    And they said "the fire-brigade is our back-up". Perhaps that is why it took them four hours to send out an engineer to make the arcing head fuse safe - and even then they did not get a move on until residents began to smell burning.

    Thanks a lot EDF. Why doesn't the government make it mandatory for these energy suppliers to have a safety check service?

  • Guest 18th Oct 2009

    Reviewer rating: 1 stars


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    As a reasonably happy customer of EDF for around 2 and a half years, I am horrified at the way I have been dealt with when trying to switch to a cheaper supplier. First I was slapped with a bill for over £900. This has now been reduced to nearer £300. On the same day I received my reduced bill (payable by 1st October), I was sent a letter demanding immediate payment, saying the money was overdue. After being cut off by the call centre on 3 separate occasions, I asked to split the pay ...

  • carteraaronl25 Rank: Corporal 5th Oct 2009

    Reviewer rating: 5 stars


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    would definatly recommend to a friend, was origionally with N power having very very high bills, when looking at my unit prices EDF smashed them, and now i am paying the discounted rates (as i call them) which is reducing my yearly bill by over 400, very well done to edf

  • Evilbungle Rank: Corporal 24th Jul 2009

    Reviewer rating: 5 stars


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    I loved my time on EDF Energy, Their Call Centres were very helpful and they always dealt with us quickly and efficiantly, Since buying a new house we have been with Scottish and Southern and have been trying to switch back, Our bills are higher and every time we try and talk to someone we get nowhere (Although we do get several letters reminding us why we joined - Which we never wanted to.)

  • balchder 19th Jun 2009

    Reviewer rating: 0 stars


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    Avoid at all costs. According to EDF I use 17000kwh per year! The dont talk to each other.

  • bhushan7573 12th Oct 2008

    Reviewer rating: 5 stars


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    i was with british gas a quarter before and i was paying around £400 a quarter for both of my gas and electricity for my just 2 bed room flat (even though i was promised cheapest rate from british gas).

    talking about customer services, they have never been upto the mark. if in case u got any querries or questions? u need to call 0845 number, where u are charged for every single minute and operators never answer your call until they keep you holding for long and long.

    right after, when ...

  • jcolley 14th Aug 2008

    Reviewer rating: 5 stars


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    Have transferred, get a better service and saved money, what more can you ask for? Excellent customer service from UK call centres, support from local seller, fast reliable internet, cheper all around than previous suppliers, good itemised bill showing simply what you have used for each utility.

  • Guest 11th Mar 2008

    Reviewer rating: 0 stars


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    Customer Service has been shocking at EDF. I have tried to sort out my catch up problems with them on four occasions now and still they keep demanding payment with no real explanation of their actions. I will have to pay the outstanding bill but am disgusted at the way i have been treated as one of their "valued customers."

  • Guest 9th Feb 2008

    Reviewer rating: 1 stars


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    Brilliant marketing skills to get new customers. Changed from southern electric to EDF january 2007 after receiving e-mail promising price freeze till summer 2010, Two weeks ago received letter saying my electric was going up. Phoned up to query this and was told it was a mistake and my account would be amended and a new prepayment key would be sent out to rectify the price increase, 3 days later no key arrived so phoned again, only to be told that the offer I supposedly took up 12 months ago w ...

  • kellyalw1975 Rank: Corporal 27th Sep 2007

    Reviewer rating: 2.5 stars


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    I haven't had any problems in my new place with EDF energy, but I will be switching as they charged me for the wrong meter for over a year and it took about the same time to get a proper bill back! They seem to have improved their customer service since then though.

  • Billie18 Rank: Corporal 15th Sep 2007

    Reviewer rating: 4 stars


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    Very good customer service at EDF Energy, efficient - and no problems touch wood. Well you can be on hold when you want to speak to somebody for way too long, but they do have certain busy hours and quiet ones where you get straight through.

  • steph1705 Rank: Corporal 21st Aug 2007

    Reviewer rating: 5 stars


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    EDF Energy are good value for money electricity suppliers.

  • edward2910 Rank: Captain 12th Jan 2007

    Reviewer rating: 4.5 stars


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    I have to say that I am very pleased with EDF Energy. Since switching, I reckon I'm saving 20% or more compared to what I had been paying with British Gas. The process took some time, but I don't think that this was anything in EDF's power. Once switched, I had to contact EDF to point out that they had the wrong meter reading. I don't know if they made a mistake, or if it was British Gas, but between the two a mistake was made.

    That said, I would recommend anyone to change suppliers. I am qui ...