EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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Latest Reviews

★☆☆☆☆

“Awful Awful Awful”

Written on: 23/06/2015 by Crawfordow1968 (1 review written)

I was not with EDF I just made the mistake of moving!I asked my existing supplier to provide gas and electricity at our new address. I was told that EDF were the current supplier at our new house and there would be a period where we would be billed by EDF then it would change to my existing supplier.I received bills for both utilities paid them and thought that was that. No not that simple! I received another gas bill from EDF I rang them and said why have I got another bill from you it should… Read Full Review

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★☆☆☆☆

“WHAT DOES IT TAKE TO GET A NEW METER INSTALLED?”

Written on: 08/06/2015 by Reilly260 (1 review written)

Still Trying just to get a new Builder Supply Electricity Meter after 8 weeks, phone calls, messages, delayed and missed appointments is like a nightmare. Causing chaos to build schedule and inconvenience to us, you would never believe. As they don't have own engineers, its a case of pass the book!!Even frustrating for own staff, as have an advisor trying to help but communication is not at all clear. I am now going to have to look at compensation for such terrible service. Will anyone at… Read Full Review

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★☆☆☆☆

“Rude,Arogant”

Written on: 09/03/2015 by MiaMcCracken361 (1 review written)

I would not use EDF if it was half price their bullies,they never sent me a bill and let your bills go through the roof,and do not like you switching suppliers… Read Full Review

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★☆☆☆☆

“New Meter fitted - beware! ”

Written on: 17/02/2015

We had a very bad experience with EDF Energy. Out of the blue we got a bill for approx. £2000 above expected on our electricity. We studied old bills and couldn't see why this had happened. We were confused by readings produced by EDF that were listed as actual readings. Eventually after months of hassle, worry and phone calls an EDF employee divulged that a number of these 'actual' readings were produced by EDF themselves i.e. they were not actual readings at all. Eventually we could… Read Full Review

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★☆☆☆☆

“Random and spurious billing”

Written on: 04/02/2015 by JanJewell (1 review written)

1/ ESIMATED BILLS The estimated amount is ridiculous and led to my getting a bill for almost a thousand and a half pounds at one Winter quarter as compared to my useage of about £300 as usual per Winter. 2/ FREQUENCY OF BILLS The bills issued do not come quarterly but more often. In fact they seem to think they can send one when they like. 3/ INACCURACY OF BILLS. When it comes to the amount specified on bills this appears to be totally random. I have had two bills on the same day both giving… Read Full Review

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★☆☆☆☆

“website does not work and no contact allowed with IT...”

Written on: 20/01/2015 by Northrx287 (1 review written)

EDF suited me for a while, price wise. I began to suspect problems might be on the horizon when, for months, their Android app refused to acknowledge my existence as a customer. Recently I wanted to change my tariff. LOL. There was no button or tab I could see. Two Live Chat jokers told me there was a Tariff Options button. There was a Tariff Details button. This is a very long story but to cut to the chase, in the Blue + Price Freeeze box was a blue hyperlink offering more details on that… Read Full Review

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Jasoncooke93's Comment

Written on: 01/04/2015

The website is a shambles I completely agree. Every sodding month I login i get this "Sorry - we are unable to log you in at this time due to technical reasons. Please try again later." MOVE SERVERS EDF PLEASE!

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★★☆☆☆

“Dont be fooled by the cute Zingy flame mascot! ”

Written on: 11/12/2014 by Marshalls289 (1 review written)

I was an EDF customer for over a year and even moved house and stayed with them that's how much I liked their prices and the price promise guarantee. The issue came when I cam to cancel my account. I called to inform them I was moving again and would not be staying with them, I was told this was not a problem, that I was actually in credit and they issued a refund. I was told they would handle cancelling my direct debit and there was nothing else for me to worry about. All sounds great eh??… Read Full Review

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★☆☆☆☆

“Final Settlement”

Written on: 08/12/2014 by nvUnderwood13 (1 review written)

We switched from EDF (Gas and elec) to another supplier in Nov 2011. We disputed our final settlement bill as they appeared to be charging much more than the difference from our last bill that did not make sense. I had several conversations with EDF, and explained it in detail to the reps (who were polite, who understood my point, but were going to "get back to me") In Feb 2011 it was still not resolved even though I was proactively calling them to sort it out. I was told they would call… Read Full Review

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★☆☆☆☆

“Issued with a bill 10 times higher than it should have...”

Written on: 28/11/2014

After having a visit from somebody within the company, our meter readings were taken and submitted online by the company. To our shock we were issued with a bill almost 10 times the actual amount the bill should have been. Being students this was the first bill we had received and could have easily been out of pocket from this extortionate amount if we had not have sought help. We went online and tried to gain some advice from the live chat that EDF offer as a help service, where we spoke to a… Read Full Review

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★★☆☆☆

“Wrong estimate received”

Written on: 27/11/2014 by AngieG1 (2 reviews written)

I have been with EDF for a while and was really surprised to receive a bill which was double the amount of my usual bill. The previous month I was sent a bill for a very small amount with the reason given that I had been paying too much and so the small bill was because of a rebate for my overpayment. So why was my next bill double the amount!! I contacted customer services after a long wait in a queue and they couldn't really explain the reason for the large bill but took a meter reading from… Read Full Review

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★☆☆☆☆

“Worst billing possible”

Written on: 04/11/2014 by Theone76 (2 reviews written)

They simply can't get their bills right. Not a clue what they're doing… Read Full Review

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★★★★★

“Speed and Simplicity”

Written on: 29/10/2014 by Skye1950 (1 review written)

I switched to EDF around January time, after constant appalling service from npower, and cannot imagine a smoother transition. Cheap tariff, easy online registration and clearly communicated payment methods. My direct debit payments have been adjusted with each meter reading based on estimated usage, which after two reviews has been correct to within £20. Not only that, but a new balance is available immediately after a meter reading, with a notification of any changes to your direct debit… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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★☆☆☆☆

“Confusing system, loads of junk mail & bad customer...”

Written on: 03/10/2014 by TyrellRoche (1 review written)

Confusing system with loads of tariffs and prepare to be bombarded with loads of junk mail about new tariffs. Customer service is not great, with staff members that don't even pretend they care about having you as a customer… Read Full Review

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★★★★☆

“Recommended!!”

Written on: 26/08/2014 by Jadenc1947 (1 review written)

EDF Energy Electricity company is one of the best long term tariff providers and their prices are very competitive in the area. they are now offering fix tariffs for February 2016. Recommended!… Read Full Review

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★☆☆☆☆

“EDF Energy SME Business”

Written on: 21/08/2014 by Dawsonbo227 (1 review written)

Stay well clear! I think that is all that needs to be said. A company with systems that their staff can not use. They had mine and my neighbours electricity meters the wrong way round. They have been billing me for 18 months wrongly.

It took 20 weeks to get the meters registered the right way round. It took 8 long phone calls, various emails, various meter reading on my part, and they then offered me £100 goodwill payment. Disgusting, an absolute joke. These people can not be trusted to look… Read Full Review

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★★★★★

“Great all round”

Written on: 06/08/2014 by Turnerv230 (1 review written)

Excellent value for money, the cheapest around, they are also very honest & give you refunds based on meter readings if you are in credit. Uk based call centres & great customer service. I would never move from this supplier. I am on blue + price promise February 2016… Read Full Review

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★★★★★

“Automatic refund - amazing”

Written on: 10/07/2014

Our experience of EDF has been completely different to others reported here. We switched supplier 3 years ago and have been on 2 fixed price contracts since then. Both have been good value and, earlier this year, EDF wrote to us to advise us that a cheaper tariff was available. We were able to switch without penalty, even from the existing 18 month contract. Recently our account was well in credit and we received an automatic refund, which amazed me. Submitting meter readings is easy and the… Read Full Review

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★★☆☆☆

“Bloody useless ,web beyond poor,”

Written on: 07/07/2014 by ScottRose9 (1 review written)

Even this page is slow to load ,even thought I have a account I can never login ,no one ever answer the phone After 26 minutes on hold it cuts you off ,staff just tell you wat thay think you should here,they are just a fu;:);)46g joke I cannot stress how much they unrinate you off,you need a degree in astrophysics to under stand their bills even there staff have no idea and just pass you on to another numb nut… Read Full Review

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