EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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EDF Energy Electricity

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Latest Reviews

★★☆☆☆

“metervchange”

Written on: 06/05/2016 by MarcoKehoe205 (1 review written)

being with EDF for 3 years on a prepayment meter,i decided to change and pay dd. The engineer came and fitted a smart meter, but he disconnected my hot water cable .They sent out another engineer he said its the wrong meter. but I have to phone again to rearrange a time slot to fit another, after 45 minutes on the phone and being cut off 5 times before I could confirm a time,lost 2 days pay waiting for the engineers to come, now they saying I need to pay a electrician to connect the hot… Read Full Review

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★☆☆☆☆

“Arrogant & patronising”

Written on: 03/05/2016 by wyBlake325 (1 review written)

They tell lies about appointment dates and times. They don't actually make the appointments. They laugh at you when you tell them there is disabled people in the house. They give a good will gesture credit in one hand and take it back in the next. They leave you without heating for days even though your part of their priority services scheme for disabled people. I can't think of any one thing that I like about this company. They don't Phone you back. You have to call them all the time… Read Full Review

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★☆☆☆☆

“EDF dangerous system (France)”

Written on: 28/02/2016 by jcRiley1991 (1 review written)

I am an electrical engineer and have tested many houses in France. ErDF have dug up the transformer earth after I complained, but lied to me about the original resistance. The letter (in French) that I recieved said it was just a little over at 40 Ohms with a regulation of 30 Ohms. ERDF electrical expert put in his report that the original measurement was 303 Ohms. If you take earth loop impedance tests at each house back towards the transformer, you can a close approximation of the transformer… Read Full Review

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Elect-Safety's Comment

Written on: 28/02/2016

I forgot to mention, it has taken two years of constant hounding, three letters to the CEO, five visits from technician to fix a simple fault.
During the testing period by ErDF the harmonics suddenly improved, and when the test meter was removed the power quality went bad again.
It is the worst company I have ever dealt with, actively trying to cover up their incompetence.

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★★★★★

“easy company to deal with”

Written on: 17/02/2016 by Hurleyap1971 (1 review written)

Always have a good customer service with EDF the staff are friendly and obliging the web page Is easy to get all the relevant information you need .recently checked out the new deals and spoke to Mathew Bell who again showed me why I stick to good companies who have good customer service staff. if you are reading this join EDF and lose the other wasters. L.H.H… Read Full Review

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★★★★☆

“Best of a bad bunch!!”

Written on: 15/02/2016 by Mikejb1970 (2 reviews written)

I've had my issues with various Energy suppliers. on one occasion I had to instruct a manager from Scottish Power how to calculate a gas bill...four times before he got it. I'm with EDF at the moment and I've had no problems ......yet. Customer service has been good particularly during my current war with Npower. Good website...easy to submit meter reading which update my balance straight away. Customer service answered the phone promptly which is always a bonus… Read Full Review

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★☆☆☆☆

“Missed Appointment”

Written on: 31/01/2016 by Kenny368 (1 review written)

Poor customer service from edf energy - Missed home appointment despite confirming attendance on the day, yet no compensation for my 1/2 day off work! They only pay maximum £30 mandated by OFGEM. ‪#‎thanksforwastingmytime‬ ‪#‎outofpocketcustomer‬ … Read Full Review

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★☆☆☆☆

“Awful Awful Awful”

Written on: 23/06/2015 by Crawfordow1968 (1 review written)

I was not with EDF I just made the mistake of moving!I asked my existing supplier to provide gas and electricity at our new address. I was told that EDF were the current supplier at our new house and there would be a period where we would be billed by EDF then it would change to my existing supplier.I received bills for both utilities paid them and thought that was that. No not that simple! I received another gas bill from EDF I rang them and said why have I got another bill from you it should… Read Full Review

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★☆☆☆☆

“WHAT DOES IT TAKE TO GET A NEW METER INSTALLED?”

Written on: 08/06/2015 by Reilly260 (1 review written)

Still Trying just to get a new Builder Supply Electricity Meter after 8 weeks, phone calls, messages, delayed and missed appointments is like a nightmare. Causing chaos to build schedule and inconvenience to us, you would never believe. As they don't have own engineers, its a case of pass the book!!Even frustrating for own staff, as have an advisor trying to help but communication is not at all clear. I am now going to have to look at compensation for such terrible service. Will anyone at… Read Full Review

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★☆☆☆☆

“Rude,Arogant”

Written on: 09/03/2015 by MiaMcCracken361 (1 review written)

I would not use EDF if it was half price their bullies,they never sent me a bill and let your bills go through the roof,and do not like you switching suppliers… Read Full Review

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★☆☆☆☆

“New Meter fitted - beware! ”

Written on: 17/02/2015

We had a very bad experience with EDF Energy. Out of the blue we got a bill for approx. £2000 above expected on our electricity. We studied old bills and couldn't see why this had happened. We were confused by readings produced by EDF that were listed as actual readings. Eventually after months of hassle, worry and phone calls an EDF employee divulged that a number of these 'actual' readings were produced by EDF themselves i.e. they were not actual readings at all. Eventually we could… Read Full Review

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★☆☆☆☆

“Random and spurious billing”

Written on: 04/02/2015 by JanJewell (1 review written)

1/ ESIMATED BILLS The estimated amount is ridiculous and led to my getting a bill for almost a thousand and a half pounds at one Winter quarter as compared to my useage of about £300 as usual per Winter. 2/ FREQUENCY OF BILLS The bills issued do not come quarterly but more often. In fact they seem to think they can send one when they like. 3/ INACCURACY OF BILLS. When it comes to the amount specified on bills this appears to be totally random. I have had two bills on the same day both giving… Read Full Review

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★☆☆☆☆

“website does not work and no contact allowed with IT...”

Written on: 20/01/2015 by Northrx287 (1 review written)

EDF suited me for a while, price wise. I began to suspect problems might be on the horizon when, for months, their Android app refused to acknowledge my existence as a customer. Recently I wanted to change my tariff. LOL. There was no button or tab I could see. Two Live Chat jokers told me there was a Tariff Options button. There was a Tariff Details button. This is a very long story but to cut to the chase, in the Blue + Price Freeeze box was a blue hyperlink offering more details on that… Read Full Review

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Jasoncooke93's Comment

Written on: 01/04/2015

The website is a shambles I completely agree. Every sodding month I login i get this "Sorry - we are unable to log you in at this time due to technical reasons. Please try again later." MOVE SERVERS EDF PLEASE!

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★★☆☆☆

“Dont be fooled by the cute Zingy flame mascot! ”

Written on: 11/12/2014 by Marshalls289 (1 review written)

I was an EDF customer for over a year and even moved house and stayed with them that's how much I liked their prices and the price promise guarantee. The issue came when I cam to cancel my account. I called to inform them I was moving again and would not be staying with them, I was told this was not a problem, that I was actually in credit and they issued a refund. I was told they would handle cancelling my direct debit and there was nothing else for me to worry about. All sounds great eh??… Read Full Review

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★☆☆☆☆

“Final Settlement”

Written on: 08/12/2014 by nvUnderwood13 (1 review written)

We switched from EDF (Gas and elec) to another supplier in Nov 2011. We disputed our final settlement bill as they appeared to be charging much more than the difference from our last bill that did not make sense. I had several conversations with EDF, and explained it in detail to the reps (who were polite, who understood my point, but were going to "get back to me") In Feb 2011 it was still not resolved even though I was proactively calling them to sort it out. I was told they would call… Read Full Review

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★☆☆☆☆

“Issued with a bill 10 times higher than it should have...”

Written on: 28/11/2014

After having a visit from somebody within the company, our meter readings were taken and submitted online by the company. To our shock we were issued with a bill almost 10 times the actual amount the bill should have been. Being students this was the first bill we had received and could have easily been out of pocket from this extortionate amount if we had not have sought help. We went online and tried to gain some advice from the live chat that EDF offer as a help service, where we spoke to a… Read Full Review

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★★☆☆☆

“Wrong estimate received”

Written on: 27/11/2014 by AngieG1 (2 reviews written)

I have been with EDF for a while and was really surprised to receive a bill which was double the amount of my usual bill. The previous month I was sent a bill for a very small amount with the reason given that I had been paying too much and so the small bill was because of a rebate for my overpayment. So why was my next bill double the amount!! I contacted customer services after a long wait in a queue and they couldn't really explain the reason for the large bill but took a meter reading from… Read Full Review

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★☆☆☆☆

“Worst billing possible”

Written on: 04/11/2014 by Theone76 (2 reviews written)

They simply can't get their bills right. Not a clue what they're doing… Read Full Review

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★★★★★

“Speed and Simplicity”

Written on: 29/10/2014 by Skye1950 (1 review written)

I switched to EDF around January time, after constant appalling service from npower, and cannot imagine a smoother transition. Cheap tariff, easy online registration and clearly communicated payment methods. My direct debit payments have been adjusted with each meter reading based on estimated usage, which after two reviews has been correct to within £20. Not only that, but a new balance is available immediately after a meter reading, with a notification of any changes to your direct debit… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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