EDF Energy Electricity Reviews

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Summary

EDF Energy was formerly know as London Energy, Seeboard Energy and SWEB. They are now one of the largest private UK supplier of energy. We now want to know what you think, how do you rate them? Write a review and let the world know how EDF are as an energy supplier. Do you agree with the recent 22% and 17% increase in Gas and Electricity respectively EDF proposed? Why not voice your opinion in our forums?
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Media Gallery for EDF Energy Electricity

EDF Energy Electricity

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Latest Reviews

★★☆☆☆

“Dont be fooled by the cute Zingy flame mascot! ”

Written on: 11/12/2014 by Marshalls289 (1 review written)

I was an EDF customer for over a year and even moved house and stayed with them that's how much I liked their prices and the price promise guarantee. The issue came when I cam to cancel my account. I called to inform them I was moving again and would not be staying with them, I was told this was not a problem, that I was actually in credit and they issued a refund. I was told they would handle cancelling my direct debit and there was nothing else for me to worry about. All sounds great eh??… Read Full Review

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★☆☆☆☆

“Final Settlement”

Written on: 08/12/2014 by nvUnderwood13 (1 review written)

We switched from EDF (Gas and elec) to another supplier in Nov 2011. We disputed our final settlement bill as they appeared to be charging much more than the difference from our last bill that did not make sense. I had several conversations with EDF, and explained it in detail to the reps (who were polite, who understood my point, but were going to "get back to me") In Feb 2011 it was still not resolved even though I was proactively calling them to sort it out. I was told they would call… Read Full Review

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★☆☆☆☆

“Issued with a bill 10 times higher than it should have...”

Written on: 28/11/2014

After having a visit from somebody within the company, our meter readings were taken and submitted online by the company. To our shock we were issued with a bill almost 10 times the actual amount the bill should have been. Being students this was the first bill we had received and could have easily been out of pocket from this extortionate amount if we had not have sought help. We went online and tried to gain some advice from the live chat that EDF offer as a help service, where we spoke to a… Read Full Review

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★★☆☆☆

“Wrong estimate received”

Written on: 27/11/2014 by AngieG1 (2 reviews written)

I have been with EDF for a while and was really surprised to receive a bill which was double the amount of my usual bill. The previous month I was sent a bill for a very small amount with the reason given that I had been paying too much and so the small bill was because of a rebate for my overpayment. So why was my next bill double the amount!! I contacted customer services after a long wait in a queue and they couldn't really explain the reason for the large bill but took a meter reading from… Read Full Review

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★☆☆☆☆

“Worst billing possible”

Written on: 04/11/2014 by Theone76 (2 reviews written)

They simply can't get their bills right. Not a clue what they're doing… Read Full Review

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★★★★★

“Speed and Simplicity”

Written on: 29/10/2014 by Skye1950 (1 review written)

I switched to EDF around January time, after constant appalling service from npower, and cannot imagine a smoother transition. Cheap tariff, easy online registration and clearly communicated payment methods. My direct debit payments have been adjusted with each meter reading based on estimated usage, which after two reviews has been correct to within £20. Not only that, but a new balance is available immediately after a meter reading, with a notification of any changes to your direct debit… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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★☆☆☆☆

“Very badly managed and very poor communication”

Written on: 03/10/2014 by Youngpn387 (1 review written)

This company has not communicated and emails sent to me were not being received..... ended up costing me lots of money! Would not use again BUT WHO DO YOU TRUST!? The best system I have found is the British Gas professional monthly meter readings - this seems far better and you don't get clobbered with an unintended bill....! AVOID EDF!… Read Full Review

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★☆☆☆☆

“Confusing system, loads of junk mail & bad customer...”

Written on: 03/10/2014 by TyrellRoche (1 review written)

Confusing system with loads of tariffs and prepare to be bombarded with loads of junk mail about new tariffs. Customer service is not great, with staff members that don't even pretend they care about having you as a customer… Read Full Review

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★★★★☆

“Recommended!!”

Written on: 26/08/2014 by Jadenc1947 (1 review written)

EDF Energy Electricity company is one of the best long term tariff providers and their prices are very competitive in the area. they are now offering fix tariffs for February 2016. Recommended!… Read Full Review

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★☆☆☆☆

“EDF Energy SME Business”

Written on: 21/08/2014 by Dawsonbo227 (1 review written)

Stay well clear! I think that is all that needs to be said. A company with systems that their staff can not use. They had mine and my neighbours electricity meters the wrong way round. They have been billing me for 18 months wrongly.

It took 20 weeks to get the meters registered the right way round. It took 8 long phone calls, various emails, various meter reading on my part, and they then offered me £100 goodwill payment. Disgusting, an absolute joke. These people can not be trusted to look… Read Full Review

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★★★★★

“Great all round”

Written on: 06/08/2014 by Turnerv230 (1 review written)

Excellent value for money, the cheapest around, they are also very honest & give you refunds based on meter readings if you are in credit. Uk based call centres & great customer service. I would never move from this supplier. I am on blue + price promise February 2016… Read Full Review

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★★★★★

“Automatic refund - amazing”

Written on: 10/07/2014

Our experience of EDF has been completely different to others reported here. We switched supplier 3 years ago and have been on 2 fixed price contracts since then. Both have been good value and, earlier this year, EDF wrote to us to advise us that a cheaper tariff was available. We were able to switch without penalty, even from the existing 18 month contract. Recently our account was well in credit and we received an automatic refund, which amazed me. Submitting meter readings is easy and the… Read Full Review

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★★☆☆☆

“Bloody useless ,web beyond poor,”

Written on: 07/07/2014 by ScottRose9 (1 review written)

Even this page is slow to load ,even thought I have a account I can never login ,no one ever answer the phone After 26 minutes on hold it cuts you off ,staff just tell you wat thay think you should here,they are just a fu;:);)46g joke I cannot stress how much they unrinate you off,you need a degree in astrophysics to under stand their bills even there staff have no idea and just pass you on to another numb nut… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 17/05/2014 by 270Smart (1 review written)

We moved house recently and the current providers were edf For the first week I had not Sussed out how to use the cooker with a new baby in the house so we lived off takeaways and luckily the weather was nice we didn't need the heating on We took the readings a few days before moving in and after a few days my partner changed us over to the provider we had previously used Obviously this took time to change over but we were landed with approx £80 gas and £25 elec for 20 days ! What a… Read Full Review

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★☆☆☆☆

“Worst ever company - honestly”

Written on: 14/05/2014

Read the reviews below. It would take me a life time to write about the incompetence of this company. I am at present writing to their Chief Executive Officer in Paris about the sheer incompetence of their British operation. After talking to numerous EDF employees on the internet and phone I am no further forward in the changeover from Eon to EDF. Eon insist I am their customer even though EDF are taking money from my account. Total and utter frustration aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaargh… Read Full Review

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★☆☆☆☆

“EDF Cheap price = no customer service. Watch your...”

Written on: 12/04/2014 by philz55 (2 reviews written)

EDF have taken £678 from my wife's bank account with no notification and we were in credit. It is being investigated but every time we contact some one we get a different answer. The last contact resulted in an advisor not wanting to refund the money and change our direct debit to £2 per month. This is not happening! Now we have a letter stating our direct debit is changing from £51 for electric £61 for gas to £111 for electric and £1 for gas. How ridiculous is that! No one will call me… Read Full Review

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Nuripie's Response to philz55's Review

Written on: 27/04/2014

Had the same issue! Really, the lack of customer service is beyond a Joke. You send written correspondence to one person and they reply with someone totally unrelated to your query! They also told me they would not refund an unauthorised debit from my bank account of £150 or so when my Direct Debit is set for £38 a month.
Philz55 - I would contact your bank and claim on the Direct Debit indemnity. The Bank may be able to refund the money and they will then reclaim by taking that money back from EDF. Worth having a chat to see if they can help as my Bank managed to help me in this way.

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★☆☆☆☆

“Chaotic!”

Written on: 09/04/2014

Switched to EDF Blue+Price Promise March 2015 deal 6 months ago - At first it went smoothly. However, after they changed my Electric meter I could not enter readings on their website. I spoke to them a month ago, they assured me it was all in hand. I still could not enter readings but now ould not get through to customer services so sent emails. They asked me for information about the new meter they had fitted, including wanting me to send them photos of it! Then I received a formal… Read Full Review

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★☆☆☆☆

“Poor at every level”

Written on: 07/04/2014 by stevemac1976 (1 review written)

Joined EDF through a comparison site a month and a half ago. Heard nothing from them them until a series of rather criptic emails started coming from them saying there was "an important message" for me. I needed my account number to read them but I have no idea what my account number is as I have had no communication from them. I opted to create an online account in order to view my bill and get access to my account number... I couldn't though because guess what, I needed my account number to… Read Full Review

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★☆☆☆☆

“I bought a flat to rent out and decided to change from...”

Written on: 13/03/2014 by phangantiger (5 reviews written)

I bought a flat to rent out and decided to change from British Gas to EDF. 6 weeks later the change had not gone through - EDF kept on changing the date supply would start. It became apparent that the changeover would only be after the new tenant moved in - which was not possible - and so I cancelled the transfer. The new tenant moved in and changed the British Gas Contract into his name. March arrives and I get two direct debits for £114 taken out of my account. EDF are billing and… Read Full Review

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