Written on: 21/04/2013
i was forced in to signing a joint agreement under duress, i was on my 3rd car finance, first two car finances paid off, and my 3rd car finance taken out 2006 all payments up to date, my ex partner had a personal loan, who applied for an additional loan which was secured against our home, WFS told my ex that there couldn't be 3 agreement in one household with one company, so was pressurised into consolidated my car finance with his personal loan into just one loan against the property. if... (read more)
Written on: 02/12/2011 by AdrianCA (1 review written)
I had bad credit problems, but needed an auto loan to buy one of the hybrid cars in Bay Area, which I saw in a car expo. But getting the right financing option that I needed to buy my chosen vehicle, which could also help repair my poor credit, was an uphill task. Most companies offering bad credit auto loans were out to take advantage of my credit problems. Finally, a neighbor suggested No Bull Car Loans. Once I got in touch with them, I was surprised to find how their special financing... (read more)
Written on: 09/11/2011 by PatriciaD (1 review written)
I was in desperate need to save money each month and was looking for getting a refinance car loan but to no avail. It was then that a friend recommended contacting No Bull Car Loans to get tips and the know-how about the right steps to lower my monthly car loan payment by refinancing my car loan. I was fairly surprised at the friendly and helpful behavior of the staff who not only guided me through the procedure but also ensured that I got to refinance my car loan, which in turn meant more... (read more)
Written on: 16/10/2011 by unhappycustomer1 (1 review written)
Hello, I hope someone can help me? I got car finance from WF, the car cost £3000 and after 6 mths i missed a payment, i got a visit off them at my address to go over my finances and when they re-done my finance, i found out i was paying back nearly £11000.. I have since been made redundant and i tried to contact them as i could not affored the repayments...2 yrs have passed and i have heard nothing from them, the car is still sitting on my drive and not being used... I had a call from a... (read more)
Written on: 27/06/2011
I applied for finance through getmecarfinance.com, before I started application the person I spoke to on live chat (myles) said I wouldn't need a deposit as I told him we didn't have one, so we went ahead with the online form, paid the £25 fee thinking he would help us. He kept telling me he was getting us finance which he said he did eventually, we have no proof of this apart from an email, he said he could give us £300 for our car which we could use as deposit, then said it wasn't... (read more)
Written on: 29/06/2011
Welcome Car Finance closed April 2009? Looks like you complaint is with getmecarfinance.com, not Welcome Car Finance.
Written on: 06/07/2011
You were told you might need a deposit and we were trying to get you a car to fit in with your £300 deposit. You basicly gave us 24 hours to do this. Were you offered finance? the answer is YES. At no point did we miss lead you. We have lots of customers who are happy with our service, we lend to everyone
Written on: 25/09/2012
Exactly! and what happens is that they match you to their mysterious panel of lenders, (all will refuse you) and then you will have to choose a car from their stock! This is where it gets hilarious! their stock is so old that most models around that age will be well and truly worn out by now. They expect you to take out 3 years finance on cars which are 2002/2003 plates! absolutely laughable ! most of those would already have been around the clock and/or are simply close to the end of their useful lives.These cars are what people with good credit part exchange at a dealer to buy a new car with and this lot seem to think they can market them like late models. I refer to getmecarfinance.com not welcome. They also took £25.00 from me just to look at their old has been's and refused to refund it. Don't get caught with this scam.
Written on: 09/03/2013
I'm guessing you paid 25 because you have a poor credit record.
Which if true , you would get refused everywhere . Please explain what you expect? A brand new shiny car? , it's all about RISK and I'm guessing you are high risk.
You have a bad credit record for a reason, I should think yourself lucky you got any offer whatsoever...I would
Written on: 11/03/2013
Do you know something! I had a work colleague loan me the money eventually, and guess what? all interest free! I bought a 2009 car which suits me, unlike the rubbish you offer for sale, most of which has had its day and around 10 years old! at a premium price! people avoid this rubbish dealer who is merely profiteering on peoples misery, these cars can be obtained at auction for one fifth of what these clowns are charging you!
Written on: 03/05/2013
So because someone is a high risk you feel its fair to mess the persons life more with rubbish.. thats wicked.. if you cannot offer a shiny car why start a business that promises good service. Yes poor credit, yet yo expect the person to pay more ..
Written on: 11/03/2013
They are a complete waste of time, I would seriously question whether they even have a panel of lenders?, they want to flog you old charges that are 10 or 12 years old and expect you to pay around £4000 plus for the priviledge, do yourself a favour, avoid these clowns and if you can get around £1500 together get to the auction's , I saw a 2007 renault clio for £1275 not long ago, this shower will charge you £5000 for the same thing.
Written on: 30/03/2011
absolutely rubbish and wish i had never bothered with them and will never ever reccommend them...their attitude stinks, the interest is appalling, they shut branches then decide to tell u, they are rude, arrogant and just generally terrible. i have paid 16000 pound for an 02 reg car that i had in 2004 and still paying it off due to being on long term sick. i rang them today about charges and got told they are not a charity..im fuming with wolverhampton branch...cant stand them at all.oh and... (read more)
Written on: 31/07/2011
Numpty nuts - sounds like it's not Welcome Car Finance you had the issue with, but the finance branch cos you either wouldn't or couldn't pay! I assume you can read so you will have known how muck you had to pay. The reason you had to go to WCF is because you had poor credit - and it looks like you have not paid them again - stop being a victim and take ownership of your life.
Written on: 26/09/2012
I think i know who wrote the respose dated 31-7-2011
i think it that branch manager at basingstoke ,well mr i cant wait till i go to basingstoke this week !!!!
Written on: 30/03/2011
this company has no idea how to run, they did not take my deposit of the loan what was £1495 also payment protection i had taken off what i did not need what was around £3000 would not recommend to anyone... rubbish staff clueless..rude on the phone i had to report to head office more than 3no times now after having over 5no account managers i have the branch manager to deal with only..... what is better....after 3 years of complete rubbish with other uneducated staff..i wish i had this... (read more)
Written on: 18/03/2011
welcome car finance in Castle Donnington forged my signature on my finance docs and added a warranty and a paint protection pack which i didnt ask for. complete cowboys and fraudsters. they never answered my complaints, i went to the FOS, FSA and BBC Watchdog. In the end its me that suffered as i refused to pay them, so it has been passed from debt collector to debt collector none of which want to get ionvolved when i explain what has happened and send over the moubntain of paperwork i have... (read more)
Written on: 14/09/2011
hey dont worry about it , they never get a solid case with anyone as debt collectors know what they are like !, as i said i got them to write off £4000 of my finance i owed them, and they abused my gheavily pregnant girlfriend and thretened to hurt her and my unborn child !!! be careful but if u need help contact me at ar.quaduk at yahoo.com im alwaqys here for free help and advice.
Written on: 27/01/2011
They called me up and said "We are welcome finance" I had no idea who they were, so when I requested information on themselves he got extremley rude and said "I told you who we are, we are not going to send you information, and I dont want to waste my time with someone so rude and ignorant" so when I responded with the same attitude, the coward hung up the phone.
STAY WELL CLEAR!
(read more)
Written on: 31/07/2011
This cannot be Welcome Car Finance as it closed April 2009 - this is slanderous and you should no better than to publish.
Written on: 18/10/2011
To the person who clearly has soft spot for a company that he/she states closed in 2009:
For the umpteenth time...its 'know'...not 'no' (two short planks).
Written on: 20/01/2011
Do not go anywhere near Welcome Car Finance! (read more)
Written on: 20/01/2011
Beware of welcome bunch of thi eves paid a deposit for a car which i was later told i couldnt have because i had failed the credit score, even after filling in all the paperwork , v5, credit agreement and sighning my car over to them as part of the deal. Had to fight for my money back and my own logbooks. Avoid CHRIS from livepool office, oh by the way i paid my dep to them half an hour before and was told it was no longer on site along with my v5. Would i recomend them to a friend i wouldnt... (read more)
Written on: 31/07/2011
Again, close April 2009 - slanderous, change or will take issue.
Written on: 19/01/2011
currently still dealing with this company. what a disgrace they are. they first mis-sold ppi, telling me if i didn't take it i wouldn't be able to have the car. they also told me i would be able to get an upgrade. i have no been told this is no longer the case. lies lies lies. (read more)
Written on: 26/09/2010
Evoloution funding Bad news
The Oldest Motor trader in the world has had the not very funny experience of NOT being paid TWICE by a finance company called Evoloution Funding ,which is
run by its new Area Rep Keith Brown.
If you are unfortunate enough to deal with this shoddy load of would be financiers be prepared to be had,
and in my case I took it up my exhaust Pipe Twice !They will give you endless false promises while laughing all the way to their Bank,
I personally have not been...
(read more)
Written on: 31/07/2011
What has this got to do with Welcome Car Finance? Slanderous - AGAIN.
Written on: 18/10/2011
I tend to agree with the reviewer - Welcome Car Finance (who supposedly closed in 2009) should be blamed for everything!!
There is a half wit seeming to defend them on this forum who, over a period of months, has left numerous comments against genuine reviews of exceptionally poor service.
The person is a deluded loon. just ignore him/her and one day...if everyone is really really nice...they'll go away and take their friends from WCF with them.
You will know them by their comments - they usually use the word slanderous and spell know as 'no'. They also repeatedly claim that WCF closed in 2009 - which makes you wonder how WCF call so many people?
Referring to the person as a dummy would be an insult to mannequins....but still not remotely slanderous.
Written on: 12/09/2010 by nitsagebbie (1 review written)
me and my partner needed a car asap, we went to welcome finance and try our luck, we went out of the office with a peugeot 406 2.0 tdi that had 58.000 miles on the prie then was £6995 + charges and insurance and GAP include and the intrest was neer £14,000 in total for 48 months but after 2 years i wrot the car off and the insurace pay what the car was worth it at that time. i was found that the gap insurane will cover the rest, all tought welcome finance ask us to continue paying the... (read more)
Written on: 22/06/2011
WHo are you using now then?
Written on: 02/09/2010
Absolutley awful company. I initially had a £1000 loan which I increased to £4000 - the loan was meant to finish in February 2011 but I increased my payments so that the loan would finish in September 2010, have just called them only to be told that according to them the loan wont be finished until Decemeber 2010 - when I asked why as I was paying nearly £100 more per month I was told it was due to monthly intrest - I'm absolutely gutted. They went on to say that if I couldn't pay I'd have... (read more)
Written on: 09/08/2010
I wrote off my car in 2005,I needed a car fast and with past credit problems I gave welcome a look.They invited me to their showroom in Luton.I was disappointed!Lack of variety and cars that I wouldn't be seen dead in.So I walked away ignoring the rather persistent salesman.So I thought I would just save and buy a car,plus my sister's car was always available for me to use.Soon after I saw a nice saxo vtr on a forecourt,so I thought I would try my luck again.This dealer dealt with people... (read more)
Written on: 07/08/2010
i got a car from welcome car finance wakefield in 2008 it was a renault clio 1.4 16v dynamique only had 13000miles on 05 plate i was instructed to take out all insurance that they offer including payment protection i was told that if i lost my job the car would be protected for 12months payments i was told my car was worth 7000pounds with all there insurances total was more 14000pounds i have lost my job 2yrs in to agreement and two men from welcome came to my house and told me if i give the... (read more)
Written on: 31/08/2010
I found this review very helpful because...i am a victim of welcome too and was thinking of doing so.
Written on: 15/07/2010
I have to say that after reading these reviews, it is very easy to spot the planted reviews by welcome car finance. Just beware of this company. Save your money and by yourself a decent second hand car. (read more)
Written on: 22/06/2010
i have 2 accounts with welcome finance, a hire purchase loan and a normal loan. the interest rates are very high but i have to say they did help me out of a sticky situation. the staff in the branch i dealt with have always been very helpful and very polite, very good at dealing with the one problem i had at the end of my hire purchase loan,they rang frequently to keep me updated and to make sure headoffice had contacted me.
to be fair ive never really had any need to contact them, they've...
(read more)
Written on: 09/06/2010 by aliciacoey (1 review written)
Could anyone please help, we got finance from welcome for a car, and were tricked into taking the ppi, and have now discovered the agreement from the showroom was not signed by the sales advisor. Would that make any difference as we are still paying them but have no car as it was handed back in feb (read more)
Written on: 04/06/2010 by jan43 (2 reviews written)
my ex husband and i brought a mondeo from welcome finance, we were so chuffed to have decent car, however the smiles soon became tears when the head gasket went after just 2 months, they fought to and nail but eventually coughed up, how ever 1 week after we had it back it went wrong again and they refused to pay, they were rude, ignored calls all they wanted was there money, eventually i stopped payments and they took the car back, but still expected full payment on the piece of junk, then... (read more)
Written on: 13/05/2010
We took out a loan with Welcome 3 years ago .Our loan payment was £277 month however we paid 350 a month ,so we thought we were ahead of payment .When we ran into finiancial difficult we decided not to pay the loan for 2 months .However this wasn't the case with Welcome .They hounded us first thing in the morning till 8:30pm at night ,at one point the manager came to our house and threatned us in our house .We were told we still had to pay those missing payments even though we were well in... (read more)
Written on: 07/05/2010
welcome is it a car loan or hp? does anyone know (read more)
Written on: 02/05/2010
I used to work for this company. Many years ago they used to be great to work for, and provided a service specific to the needs of those that couldn't get credit elsewhere. Remember that- couldn't get credit else where....thats why you get charged those high rates, becuase your HIGH RISK. Not happy, should have walked out and not signed, no one is forced to take the loan. Anyway, have to say that I left as the company is just a shell of its former self. Shocking collections practices in... (read more)
Written on: 30/04/2010
i took out a small loan, i paid on time each month. i fell ill and the ppi would not pay out, therefore i missed the last 2 payments. i had representitives calling at my house, but they called my mum and disclosed all my details to her, how much i owed, everything. i should have complained at the time but i was far too ill. (read more)
Written on: 23/02/2010
had a car on finance off them now the warranty wont pay for repairs do not reccommend them (read more)
Written on: 26/01/2010
We got a car 3 years ago which cost £3995. We have been paying £157 a month and have missed a few payments over the years totaling around £500. Due to the interest we still owe just over £3000... We have paid £4500 or more which the cost of the car is now paid..
I am going to see if I can do anything about not payying such a high interest when the car is already paid...
If all else fails I have the right to return the car and not pay anymore
DO NOT USE WELCOME...
(read more)
Written on: 19/01/2010
they are disgusting dont use them if you have any sense.
i brought a car in 2007 it spent 2 weeks of the 3 weeks i had it in garage for them to say there was nothing wrong. being unhappy with this i returned the vechicle welcome accepted it back and i thought that was the end of it!
Hell NO just after the birth of my child in 2008 i recieved a letter saying i owed 10,000 on it as it was repossed er it wasnt to my knowledge tried to sort it with them how can i owe this much for a car someone...
(read more)
Written on: 18/12/2009
DO NOT USE THIS SHAM OF A COMPANY! If I ever find out who works for this company and happily goes around threatening people and asking for more money than they are owned, I will take my right shoe off of my foot and happily shove it up there backside, if it is possible to shove their head up their backside without killing them then I will also attempt to do that! The lying, thieving, B******S deserve to rot in hell! DO NOT USE THIS SHAM OF A COMPANY! (read more)
Written on: 14/12/2009
Who ever says this company are good are lying. I have a car with welcome it got smashed up which was not my fault and was a write of. I had a protection with themselves, pay out was 1300 plus 3600 from my insurence. Before the accident I have had car 2yrs and had been paying 260 a month. I still owe them 4500. I have tryed everything but no way out. I recently lost my job and are unemployed due to an illness. I told them this. Because I can't pay they knocking at my door, threatning on my... (read more)
Written on: 29/11/2009 by deano77x (1 review written)
I took out car finance with Welcome's, and have been very impressed and pleased with the way things have gone. I've been dealing with the Dartford office, and found them always to be very polite and helpful. After three years with them, i'm sorry to have to move to another finance company, seeing as they no longer dapple in this market. RIP Welcome Finance! (read more)
Written on: 29/10/2009
If i could swear on here then make no mistake about it i would. If i could meet some of the people i have spoken to on the phone i would not get tired of slapping them. This company is the worst thing to ever happen to us. They should be taken to court for fraud because that is exactly how they operate. Im over the moon they have stopped car finance because i have a car from there and from the moment i driven it off the forecourt it had problems. After a year ( yes a full year ) of... (read more)
Written on: 18/10/2009
Hi Just want to warn any one is looking to any sort of loans from welcome finance,, everything is lie about this company,, bought ford focus 2005 with 48000 milage with insurance on any mechanical problem paid for 12 month and car broken and the company is refusing to fix the problem,,, i wish and wonder from the god so this people can be out of business,, avoid avoid real experiance (read more)
Written on: 21/09/2009
bought a 2002 52 plate fiesta in april 2008 with Welcome Car Finanace had to stay in the newport branch for 6 hours due to paperwork etc. the car i wanted i could not have cos they lost the log book. car is great tho even though its costing 8000 quid over 4 years. (read more)
Written on: 19/06/2010
£8 for an 8 year old Fiesta (or 6 years when u started your loan) - sounds good. U could get a decent Merc for that kind of money off Auto Trader. Anyway I think these companies are shocking.
Written on: 20/09/2009
Welcome Car Finance- probably the most incompetant company one could be associated with. Bought a Mondeo off them, supposed to come with a full aa insoection- rubbish. The windows didnt work, the timing chain snapped and had to have literally a new engine replaced. The interest is astronomical, the people who work for them are brain dead and have not got a clue what the are doing.
Suprise, suprise, welcome ahve pulled the plug on car finance- even after a successful 2009- yeah right doesnt...
(read more)
Written on: 16/09/2009
Have had a ford fiesta for nealy 3 years, have paid near on £8,000 for a 53 plate!! What a rip off!! have tried to take car back and oh looky.. they have had the plug pulled by cattles!!!! Welcome CAR Finance is no more!! But, I had a accident on 5th Sept my car is wrote off, but I will loose EVERYTHING as they say we still owe 4,000 on the car. I agree with everything that has been wrote on this site, they are crap!! The customer service is toilet, I had to do loads of repairs to my vehicle... (read more)
Written on: 05/09/2009
Is the a massive rip off..... got 05 scenic in April 2005.... was delivered with battered paint work which they blamed on me despite me not moving vehicle so decided to take them up on the 2 week return policy... They ignored this and despite phone calls and e-mails for the last year and a bit I have received NO response.... I have continued to pay £256 per month to British Credit Trust who Welcome Car Finance arranged finance with with as my problem is not with them!! The car was purchased... (read more)
Written on: 29/08/2009
Welcome Car Finance dont live up to their name, the should be called (unapproachable car credit ) I think you can tell I regret going there. They charged 25.00 for 2 calls they did not have to make and 10.000 for 3 letters they did not have to write but that didnt matter they still added the money to my payments. Please learn from my mistakes. I would of liked to know all the hidden extras and the really unhelpful staff before. (read more)
Written on: 24/08/2009
i had nearly paid for my car and asked if the last few payment could be made smaller,they did this,my hubby signed paper work and it worked out that we then owed Welcome Car Finance 13,000 again just because we ammended the bloody payments!!!!!!!!they have been after the money ever since and this was 2 years ago.
They will never recieve another payment from me and anyone thinking of going with this company....DONT
the customer service is a joke and the staff are rude and pushy
(read more)
Written on: 23/06/2009
Welcome Car Finance didnt have any of the cars paper work and gave the wrong advice when leaving the show room as well as the insurance covers that i took out to cover breakdown etc (read more)
Written on: 10/06/2009 by dirtybeat08
welcome car finance is an absoloute joke i went to maidstone one they put you on so much pressure on buyin a car and they make out there doing you a massive favour by saying your credit rating wil raise really quickly and that in 12 months come backand your credit rating will allow you a better rate then you can get a bmw or etc but anyway i have had it for 15 months its an 04 astra i still owe 8500 pounds and i pay 228 pounds a month its a joke and to be honest i actually hate them
(read more)
Written on: 14/06/2011
hi i got a car from them as well they gave me the trash about getting a BMW, i got a vectra and i have had nothing go right with it just after six months of having it it broke down and welcome jus pushed it away i told them i wouldnt expect a car that is less that 4 years old to break down and they were oh well. total con im trying to claim my ppi back as the bloke told me to get it as it will be cheaper to get the car what a joke
Written on: 18/05/2009
I brought a ford fiesta style from Welcome Car Finance in 2008 was already 2 years old with good miliage, however the sales guys were very pushy. i tried to not go ahead with the forms however i was told because i had already agreed verbally the credit control team and the sales guys said it was a deal. I was pushed into this sale, i got the car and when i was about to sign off paperwork the agreement was for 4 years even though i specifically asked for only 2 years. i told them my price... (read more)
Written on: 18/05/2009
got a nissan primera 52 plate about 2 years ago within the first year i needed to get new brakes & a new timing chain. I have just put it in the garage now to be told i will probably need a new engine. My wife being self employed we were for 2 months struggling to make the payments i asked Welcome Car Finance if we could split two payments over the remainding of the contract to which they said no, they then proceeded to hound me at least 3 times a day for payment which they knew i could not... (read more)
Written on: 03/08/2009
I bought an 04 reg Megane from these merchants with a 4 year repayment plan, before i'd even visited the post office to get my road tax the car had broken down. To cut a long story short after making over £6000 in payments of £300per month (plus my trade in) i still owed £6500 on a car which spent more time in the garage than on the road!
<br/>
<br/>I cut my losses and added the remaining finance onto my mortgage. My advice to anyone would be to save the cash if possible and get a run about which won't be the best in the street but you'll have the satisfaction of knowing that its your own.
Written on: 15/05/2009
having no credit history i applied for a Welcome Car Finance loan, got one. I then waited 6 days for car to be delivered found the bonnet would not open- made calls and was told to take it to ilford. Then was told to get it back, then was told someone would collect it. Now car has gone missing and noone knows where... i will cancel credit agreement and let them deal with it even if it means going to court. (read more)
Written on: 11/05/2009 by welshwanderer (1 review written)
Welcome Car Finance, wot a load of bull****..never ever buy a car from here! renault scenic 54 plate 20k on the clock, been working for 7months! sat outside for 2 months whilst waiting for repairs for dashboard as i refused to drive it due to no speedo or anything...illegal for a start! now it refuses to start, will not go or do naff all, cancelling direct debit payment and they can sort it out...i'll even go to court. (read more)
Written on: 04/05/2009 by bigal74 (1 review written)
Having had a poor credit history,and my other car sold as scrap. i wanted a more modern vehicle so I contacted my local branch. Although made perfectly welcome by the sales staff I was told that my Welcome Car Finance loan had been approved,but not how much I could borrow.After finally seeing 4 vehicles of the type i was looking for a sale was agreed.With the added extras,which i was not told about,some of which i didnt want and after lengthy talks i got what i wanted.Finance papers were... (read more)
Written on: 27/04/2009
Went to the Luton branch of Welcome Car Finance. At first we couldn't find it as the postcode they sent us was wrong. On arrival noticed that there was about 25 cars when I had been told on the phone there were 60. The showroom smelt horrible of cheap disinfectant and we were greeted by a scruffy salesman. After asking what type of car I wanted he came back with 4 sets of keys for cars that 'matched'. They discourage you from looking at the cars and choosing yourself. All of the cars were... (read more)
Written on: 27/04/2009 by Lexusgs430 (1 review written)
The general issue is do not buy a car from Welcome Finance or the likes. You are better of saving your money for a couple of months and buying what your money can afford. ie you could easily buy a little run around for under 1000 gbp.
The main problem, is that people do not read a review before they visit their showrooms, they only visit reviews, once they have been stung !!!!
(read more)
Written on: 16/04/2009 by mummybreeze3 (1 review written)
I read all the reviews about Welcome car finance before I made the decision to check them out myself. I went to the Liverpool branch with an open mind and my eyes wide open and boy was I surprised.
Myself and my husband were greeted by a friendly salesman called, he asked if we wanted a drink and sat us down in the waiting room. He took our documents, was gone for 2 minutes max and then went over our credit limit and how much we wanted to pay a month. He got the stock list and told us they...
(read more)
Written on: 10/04/2009 by meandmealone (1 review written)
Well I bougth a car at there Fareham branch of Welcome Car Finance and must admit I am pleased. I was very vary about it as the reviews are not good at all. Face it. People who go to Welcome haven't got a choice really, so if you do need a car....... The choice of cars is good, my salesperson was friendly and very helpfull. The car prices about a grand over market value and the apr set at 19%. You pay more but they give you a car. Well the insurance offered are crap and don't go for it. I... (read more)
As rated by real users
"Lovely, friendly staff" Read More
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"Very friendly and profesional ..." Read More
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"Repossessed, AWFUL company" Read More
Guest's Response to unhappycustomer1's Review
Written on: 29/12/2011
i have the very same problem, welcome just stopped coming over to collect the money for the car, i have called them but the office is shut and out of buisness... i have written to them and nothing.... 2 years on and the car is still in my drive.. i have no idea what to do with it!!!