Written on: 01/03/2016
It should be a really great shop but their customer service is 100 years out of date. The gentleman owner was what can only be described as rude to one of my children and seemed to get cross with both me and my 1 old when he wriggled about whilst trying on snow boots!! It surprises me when so much can be bought online these days that the shop can be in a position to be so unhelpful, miserable and sour to a family willing to part with money for expensive ski gear. And yes it is expensive and… Read Full Review
Written on: 15/02/2015 by muRooney485 (1 review written)
I had been looking for a particular brand of boots (Altberg) for my employment, but was unable to find anywhere locally that stocked the particular models of the brand I was looking for. I noticed that lockwoods sold some other models of that brand and so I contacted them to enquire as to whether they could offer any assistance with my search. The service I received from my original telephone enquiry, to visiting the shop was second to none. I was told over the phone that while they didn't… Read Full Review
Written on: 20/01/2014 by ColinWalkey (1 review written)
Having suffered chronic pain problems with my feet for nine months the local hospital recommended a special a comfortable orthotic for all my footwear. The inserts are quite thick so I doubted whether they could be fitted into my ski boots as they would add extra volume (and therefore limit foot space) to boots that had already been blown out to accommodate the shape of my feet. I was prepared to buy new bigger boots if necessary but the technicican, having measured my feet, felt he could make… Read Full Review
Written on: 13/11/2013 by Roberas (1 review written)
Fed up with never being able to get good advice or walking boots that are comfortable I decided that a 40 mile drive to Lockwood’s was worth it to get good service, and a wide selection of boots. I wasn't disappointed. I went on a Wednesday morning when it was quiet, and the assistant (sounds like paper being moved vigorously) spent two hours helping me to make the right choice of boot. Well worth the time and trouble going there… Read Full Review
Written on: 30/08/2013
After searching online for four variants of a small item, I found them on Lockwood's website. It was a Saturday when I placed my order. Both shop and mail order only operate from Tuesdays to Fridays, which is a bit limited in this day and age. Under 'Delivery Information' the website states "If your order is under 2kg in weight, you will be given the option of delivery by Royal Mail post at checkout." Although the net weight of my order was 500gm I did not get that option and was billed for… Read Full Review
Written on: 05/11/2012 by mailer (1 review written)
This review is best described in percentages as will become clear .A Big thanks to the 50% of the staff I encountered at Lockwoods who were friendly and helpful (a middle aged lady with blonde hair and a similar aged gentleman). Not so to the remaining 50% sour faces who happened to be on the checkout as ski gear for my wife and kids totalling £704 when through the till. “Any chance of some discount for being such a good customer” and I would also return for my gear. There was some… Read Full Review
Written on: 21/08/2012
Great service from knowledgeable folk. Situated in an area with little quality competition, but boy oh boy why are they open for such a short period? Sureley someone must realise how much more business could be done if only the place was open for trade when customers were available!… Read Full Review
Written on: 31/12/2011 by redbell (1 review written)
I bought a pair of ski boots in Jan 11 and after over 3 hrs tweaking them i went away a happy customer. However, when i actually got to the slopes all was not well and after just two runs i couldn't stand the pain any longer, the boots had to go. So i returned to the hire shop! On returning, i went back to Lockwoods and spent another 3 hours having the boots remolded and tweaked to get them to fit. I think that it must have been the numbness in my feet but i thought they were now fine but… Read Full Review
Written on: 19/09/2010 by billyboy08 (1 review written)
Really struggling to give Lockwoods one star to be honest. They have some great equipment (as do many other ski shops) but the attitude of the manager makes you want to walk straight out again. I had a problem with a purchase a few weeks ago and after a brief discussion with a member of staff they passed me onto the manager. What a waste of time that was!! In this day and age you do not expect a shop manager (I think owner in this case) to have such an attitude towards his customers whn they… Read Full Review
Written on: 15/07/2010
I travelled for a couple of hours to visit this shop and I have to say it was well worth it. I bought some custom shell ski boots which have been fantastic. I didn't realise there was so much involved in picking the right ski boots and having them made to fit. The staff were extremely knowledgable and helpful and it was reasonable busy for a random Thursday morning. Definately worth a trip and has some good ski wear and accessories too.
Ellie , Derby… Read Full Review
Written on: 14/05/2009 by badger2122 (1 review written)
vango tent, excellent price, ordered from Lockwoods Ski Shop tues night and they phoned next day to thank me for my order and to say it would be here weds, and it was. excellent service… Read Full Review
Written on: 20/03/2009
Bought a top from Lockwoods Ski Shop, Leamington Spa, when I got it home some of the stitching was faulty. Manager refused to refund the money offered a voucher. I found the owner/Manager very rude and didn't seem to have any idea of customer care. Some good equipment and some good staff… Read Full Review
Written on: 21/03/2008 by huggy2008 (1 review written)
I was recommended lockwoods from someone who was sold some foot beds by them, I needed a pair of walking boots.
My feet were measured so much more thoroughly than anywhere else.
The boots I got fit so well and are so comfortable for what I do.
They have so much knowledge on boot fitting and how the foot behaves and spreads out etc.
I had no worries buying front hem when I live about 100miles away, their fit guarantee is the best ever.
Try them - you will be impressed… Read Full Review
Written on: 27/01/2008 by shaunjgault (1 review written)
I have used Lockwoods for all my families skiing needs for the last 14 years. They have always given good advice and made our skiing enjoyable by providing us with the right equipment to suite our specific needs. The staff are friendly and helpful… Read Full Review
Written on: 20/09/2007 by TheGreatSandaledOne (30 reviews written)
Being semi local to this shop and a keen skiier I have to say that these guys are possibly the most experienced and approachable team of people I have ever dealt with face to face. And not just for skiing stuff but for other outdoor pursuits. The store is a bit out of the way but then again the sorts of things that you would be shopping for would often warrant a specific journey!
The ski tech guys in the back of the store really know their stuff. As good skiiers themselves they offer honest… Read Full Review
Written on: 25/07/2006 by Tony H (1 review written)
After 4 days of wear of a pair of £60 sandals (during two weeks) the owner refused to provide a refund but would only mend the product. After two further days wear, and on breaking again, the shop owner only under duress, refunded my money. However, he refused to sell me another pair of sandals stating "any normal person would only expect a repair" and that I had high expectations of a pair of sandals. He was also to repair the sandals and sell them second hand when I believe the product was… Read Full Review
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