Davis Acura Langhorn, PA Reviews

miggy19460's review has yet to be rated - Be the first!
Report this review

Good Points: Friendly, polite

Bad Points: Unorganized, aloof, horrible customer service! Once you're out the door, they want nothing more to do with you. They make no sense!

General comments: Even when I looked at the (used) SUV (Montero Sport), they lost the keys and I had to return another day to test drive it. When I showed interest in a 4runner (over the phone) that night the price on the internet went up about $700 (on both 4runners in my price range). They have a 90 day dealership warranty ($50 deductable) and I bought a 2 yr extended warranty (the Gold package). BUT after only 35 DAYS my temp gauge showed "HOT" all the time. I brought it in and they say it's a sensor and it's not covered... I needed to have the gold package and it will cost $120 for parts and labor. I called the finance guy (who sold me the warranty) to find out I HAVE the gold package. I explain the situation to him and ask him to contact service dept to straighten it out. Service dept calls back and says I need the "Gold Plus" package, But they are going to dispute it with the warranty company to see if they'll cover it. Then they call me back to tell me that even if it is covered there is a $100 deductable anyway and that they'll do it for $100. I check my warranty paperwork...My deductable is ZERO! This has happened over the course of 4 days. 4 days that I've been driving their loaner car. So it is costing them money for me to drive their car. Plus it's costing them their reputation (with me and every soul I can possibly reach) because they wouldn't show some integrity and replace a ($75?) part. I'm going to try to return the truck and go back to Conicelli where I bought my Camry. If I can't, I'll have to pray that nothing else goes wrong with the truck as I NEVER EVER WANT TO DEAL WITH THESE PEOPLE AGAIN!!!!! 100% True story 100% furious.