written by Dazzlerlad on 31/12/2019
I thought you get what you pay for so bought a tempur mattress from dreams in North shields.i cudnt have been more wrong.this mattress DOES NOT BREATH.i wake up every night after an hour or so absolutely saturated in sweat.I also suffered with neck .back.and hip pain and thought these problems may ease up with a quality (very expensive) mattress.No ..these problems have worsened. Through lack of sleep I feel shattered at work and in every day life (god I look shattered aswell) want to age yourself ....buy a tempur for a fortune ...gutted...gutted...gutted
written by Lorraineee on 06/08/2018
I purchased a Tempur Cool Touch mattress in September 2018. I put the top, Cool Touch part in the washing machine as per the manufactures instructions. When I removed it from the washing machine it had two holes in it, caused by the zip. On contacting Tempour about this I was told it was not a manufacturing fault therefore the best they could do was to sell me a new Cool Touch top at half price. This is the manufactures fault because they said it could be machine washed when clearly it can not, but they will not replace free of charge.
written by Danielle48 on 01/11/2017
I have owned a Tempur cloud mattress & divan set for over 7 years now and I wouldn’t to sleep in any other bed now. The first night we slept well. Although, at first we both had issues turning over in bed, because you sink in the mattress, it sort of traps you or is it cradles you. However, after a month or so all issues we had vanished and we sleep soundly every night now. I suffer from a childhood form of arthritis and prior to purchasing this bed I was desperate for a good night’s sleep in a comfortable bed. I would say only get the mattress don't bother with the divan base get whatever suits your taste, room, style, pocket etc.
written by stellieboos on 29/10/2017
Had a comfortable memory foam mattress for 13yrs but was time replace it. Bought a middle priced sprung mattress with gel and base from Dreams but was hard and uncomfortable so returned under their guarantee. Decided to have memory foam again. Salesman talked us through various mattresses including Tempur Cloud 27.He assured us it is 'like sleeping on a cloud' We bought the Tempur cloud 27 for £2300 on finance. Its so uncomfortable but thought we needed to give it time, got no better. Went back to the shop but didn't get anywhere. Its really uncomfortable and really hot. Neither of us had back pain before we got this mattress and now neither of us get decent sleep. Takes all day for the pain to go sometimes have to take ibuprofen. Don't look forward to going to bed and still paying for it. Don't know what to do now, cant afford a new mattress, needless to say wish we never got this awful mattress & would NOT recommend. would give no stars if possible
written by loDugan205 on 11/09/2017
purchased my Temper mattress and within one week it was like sleeping on a bag of potatoes, Lumps like you would not believe, have not had a good nights sleep in it since I purchased it, last night it was so bad I had to get a Duvet and cover it before I could get some sleep, don't what ever you do buy a Temper mattress, it cost £1450.00, wish I had read the reviews before buying, KEEP CLEAR DONT BUY,
written by on 03/09/2017
We bought our Tempur mattress from Dreams, thinking we were making a good investment. I sleep on my front and felt like I was being held down by something, I just couldn't turn over, even had difficulty trying to get out of the bed, sweated dreadfully, so bought a Tempur mattress cover, no help at all. Bought two Tempur pillows, couldn't use them, at £86 each. So.....I now sleep in the spare room. My husband still sleeps on the bed and has been diagnosed with COPD, and I'm convinced that this goddam mattress has had an impact on him. Could I be right ? Anyone on this forum got any ideas?
written by Quincyo19 on 27/08/2017
stay well clear, mine is lumpy in places, had a company check it out they could find a fault, I stated to the inspector it had to be slept in notice the lumps, I was offered a 20% discount if I purchased another type, somehow I don't think i will bother already paid £1450.00 for this one, going to let the dog sleep on it in the Kennels, poor animal will be howling all night and he's a hardy gundog
written by swCorcoran260 on 26/11/2016
We purchased a Tempura memory foam mattress about two years ago, quite expensive but we figured that if it lived up to the hype then it would be worth it. All was okay for a few months but then I started waking up during the night sweating, then every morning I started getting a very stiff back which would wear off after about 30 minutes moving around. I find that trying to turn over in bed is like going to the gym, you need some effort to overcome the "dents" in the mattress. Finally though have found a solution, we have turned the mattress over so that the memory foam is facing downwards, this will have to suffice until such time that we get a conventional mattress. Very expensive tat.
written by on 24/10/2016
After reading the bad reviews regarding Tempur Cloud mattress I am very surprised as this is the third mattress I have had in as many months and I have found it to be the best. I have Rheumatoid Arthritis and am in constant pain but needed a new mattress. After buying two very very uncomfortable well known brands I decided to try a Tempur. Needing support and softness at the same time to ease all my joints this is the mattress for me, you sink into it just enough that my joints are cushioned but are supported at the same time, wonderful! It is slightly warmer but not a great issue and have had no problems with the 'new' smell. I agree it's not for everyone and is expensive but for the comfort it gives to me it's worth every penny. Best advice is go into store, take your time and try one you might be surprised at how good they are.
written by cocochops on 11/10/2016
We had a Tempur for 15 years and it was great but it was time to replace it and in a effort to save money we brought an Ergoflex instead.Big mistake.After 5 months we had to get rid of it and brought another Tempur which i wish we had done in the first place.We've only had the new Tempur a few days but so far we love it.I will return in the near future after we've had a while and give an update.
written by Jackalac on 09/07/2016
Why does this mattress have so many bad reviews? Its simple really.The tempur mattress will attempt to straighten or aline your back. This is great if your a healthy person. Ie. No back problems and not over weight If you have back issues or are obese and by that i mean over a size 12. This is not the mattress for you. The reason so many people gave a bad review is simply they are over weight. They may disagree but unfortunately people can't see the truth. Its great mattress for the right person.
Written on: 20/08/2016
Beg to differ as someone who invested in one of these things some years ago...I'm tiny, a size 12 actually and my mattress lasted only half the suggested time, cracked and gave me a bad back and when I claimed on the guarantee was expected to buy another one with a little discount...the guarantee means nothing. It is quite ridiculous to suggest that it will only work for you if you are lightweight and even if that were remotely the case why is there no mention of such in any of it's advertising or on it's website.
Do you by some chance work for the company ?
My experience was very poor....expensive products which do not last, and extraordinarily bad customer service when you complain. That is why there are so many bad reviews. !
Written on: 20/08/2016
Beg to differ as someone who invested in one of these things some years ago...I'm tiny, a size 12 actually and my mattress lasted only half the suggested time, cracked and gave me a bad back and when I claimed on the guarantee was expected to buy another one with a little discount...the guarantee means nothing. It is quite ridiculous to suggest that it will only work for you if you are lightweight and even if that were remotely the case why is there no mention of such in any of it's advertising or on it's website.
Do you by some chance work for the company ?
My experience was very poor....expensive products which do not last, and extraordinarily bad customer service when you complain. That is why there are so many bad reviews. !
Written on: 20/08/2016
Beg to differ as someone who invested in one of these things some years ago...I'm tiny, a size 12 actually and my mattress lasted only half the suggested time, cracked and gave me a bad back and when I claimed on the guarantee was expected to buy another one with a little discount...the guarantee means nothing. It is quite ridiculous to suggest that it will only work for you if you are lightweight and even if that were remotely the case why is there no mention of such in any of it's advertising or on it's website.
Do you by some chance work for the company ?
My experience was very poor....expensive products which do not last, and extraordinarily bad customer service when you complain. That is why there are so many bad reviews. !
written by tfMacPherson305 on 05/07/2016
Bought a tempur mattress 1 year ago, after just 6 months it began to sag and dip and not recover, reported the issue to tempur. They never returned phone calls or anything. Finally 6 months after first reporting the issue I received a visit from a delivery driver who asked me for a broomstick. He laid the broom across the mattress and confirmed the mattress had dipped. Tempur then refused to honour their guarantee as the mattress was not suitable for our bedbase. When we went into the tempur shop our bedbase was not a problem for this mattress and now it is? They now want us to buy a new bedbase to see if this rectify an issue that they mis sold to us!!!! Tempur you took £2500 of our money and completely sold us the wrong mattress yet you are shirking your responsibilities of the guarantee. I'm now stuck with back pain every night, can't afford a new mattress or to buy a new bedbase. Thanks tempur kinda feel like I've been taken in.
written by ElianaCross1957 on 25/06/2016
We purchased a Tempur mattress one month ago. This is the best purchase we have ever made. My husband and are sleeping better than we have in years. No flipping and flopping to find a comfortable sleep position. No more waking up during the night because of aches and pains. If one of us happens to go to bed later than the other, we don't have to worry about waking up each other. This mattress is a must have for a great night's sleep. We discussed buying this mattress for two years. What a waste of time! If you are considering a Tempura mattress, do yourself a favor ... buy it now. You will not regret it.
written by Salazarnn188 on 23/06/2016
luckily im covered by 60 night return policy bought from Dreams and had it a month its being swapped next week no quibble going for normal mattress tempur didnt agree with me started to get so many pains but if I slept in spare room I didnt suffer its expensive mattress if it doesnt help wish id never bought it but at least I can swap
written by Duckling200 on 23/05/2016
Having purchased a Tempur original memory foam super kingsize mattress from John Lewis in Nov 2015, my partner and I both suffer from chronic back pain. Neither retailer nor manufacturer are willing to replace the product as the 90-day trial period expired. Very surprised to have been so tricked by the misrepresented blurb from Tempur. Despite having tried out in store, the mattress fails to meet expectations and is causing long term health problems. An expensive and thoroughly regrettable purchase
Written on: 29/05/2016
I have the Tempur Sensation Deluxe 27, I've had it for just over a year now and have the worst back pain imaginable. I already had a back issue but now it is so bad I am constantly in pain in the mornings when I wake up and my partner who didn't have a back issue now does after sleeping on this mattress. I highly recommend that people think seriously before buying one of these.
Written on: 17/06/2016
We are sorry to read your comments and that you are not happy with your mattress. We believe that Tempur products provide the best nights sleep and we would ask that you contact our customer services again by email or call us so that we can offer assistance. Please state that you are contacting with regard to “The Review Centre” and provide your user name that you use on The Review Centre so we can match you to the comments you made here.
Thousands of people around the world sleep on Tempur mattresses and pillows and Tempur consistently scores highly in customer satisfaction and sleep surveys. Extensive clinical trials have also demonstrated its benefits.
We hope we can help you solve your issues and check that you have the right set up on your bed to ensure you get the best out of your Tempur mattress.
written by on 06/03/2016
During the ten years of continual use, we have found the mattress to be firm and comfortable, with no obvious signs of that comfort deteriorating. However, changing a fitted sheet or removing the covering is hard work and the absence of grab handles make moving the heavy mattress a two person job. Beware, if you need to move the mattress it is prone to split if rolled or folded and you will have no redress from Tempur if this happens.
written by on 19/01/2016
I bought the Tempur Cloud after being recommended and advised by the store who sold me the mattress. After just a month the support seems to have diminished and i now feel I'm sleeping on a board where my hips are yet my feel are in the air and totally unsupported. I have now had the mattress for 4 months and the store has arranged for an assessment to be made to see if the mattress is in fact faulty but judging on what i have read here Tempur offers no support.... in more ways than one! I will await the visit in two weeks but in the meantime have to cope with extreme paid i am experiencing with what seems compression of my back and hip joint on the side i sleep on. I have even had to visit the doctor for the first time for this type of problem and pain. I cannot believe this mattress is "fit for purpose".
Written on: 21/01/2016
We are really sorry to hear you have not been happy with your mattress. Because everyones idea of comfort, or what their body would find comfortable, is different we offer three feels of mattress. The Cloud is the softest in our range. It is good to get the mattress checked, but I would like to assure you that our customer service team do care. In the first instance you will need to wait for your visit to see how the mattress is assessed. But if you would like to chat through your concerns or you need further information, please do give us a call. I will pass your details on to them, so if you state you have made a comment on The Review Centre, together with your user name, they will have all your details.
Written on: 18/07/2016
Thay never sort the problam out so do not trust this bloody tempur thay are bad so beawer of this compney
written by SaigeMaurer381 on 30/12/2015
I bought tampur mattress from benson for bed an year ago. It's a worst purchase in my life. When I bought this mattress it's was good for 60 days trail. After few month I started lower back problam n getting worst n worst now and my wife have same problam too I done inspection onces n guyz said u need to change the base n I changed my bed. But still same problam. I spent almost £2000 on this worthless mattress. So be careful to by tampur mattress
Written on: 21/01/2016
We are really sorry to read your comments. Everyone finds different things comfortable and because of that we offer different feels of mattress. If you would like to chat through your issues further please do call our customer services and they will be happy to offer all the advice they can.
Written on: 18/07/2016
I did call your customer care thay don't bother to help us. Bad product and bed service totally waste of time and money.
written by iyWilliams52 on 17/12/2015
I completely agree with most reviews of this product. Since buying this piece of ####. Tempur mattress Cloud ....My husband & I couldn't sleep well anymore. The mattress is like hell to both of us, so soo hot that i would shower twice in a night thinking it could just be me, but even my husband who by the way never ever complains when if comes to sleeping time, now complains about being so hot after lying down in it for just one minute. It seems there is breathing or ventilation capacity for the foam to escape the body heat. During winter, i still opened my bedroom window just so i can at least sleep. I will be throwing it away soon. I would rate zero star if i can.
Written on: 18/12/2015
We are really sorry to read your comments. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It is worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses can help increase circulation, so you may find you need lighter bedding. If you feel warmer, try using a lower tog duvet, breathable bedding and keep your room well ventilated. For more advice please do call our customer services. They have a copy of your comments on here so if you give your user name and say it's connection with The Review Centre they will have all your information.
Written on: 20/12/2015
If you like the feel of a foam mattress rather than a good old traditional sprung mattress then I would suggest taking a look at iGel mattresses. The same feel as a Tempur product but without that god awful heat that totally afflicts the product.
written by LeanneL on 24/10/2015
I slept on Tempur original for 8 years and it was really comfortable. Normal wear and tear sets in, so naturally I just stick to Tempur. What a major mistake. For past 6 months, the new mattress had been giving me back ache every morning. Strangely decided to sleep right smack in the center of my king size mattress 2 weeks ago and no more back ache from it. While that kind of solve the backache problem, a king size bed is for 2 person and not for 1 to sleep in the center. Called Tempur, am advised to try the mattress for a couple more months but am also told warranty only valid for permanent depression in mattress. what does that mean? Read other reviews about collapsing cells being normal. Seriously, if that is the case, the mattress for sleep test should be of collapsed cells and not firm cells. It's misrepresentation and not acceptable for a S$5000 mattress.
Written on: 27/10/2015
I have had a tempur cloud mattress for 4 years it has never be comfortable . it is hard to get use to how hot it makes you feel
Written on: 06/01/2016
But they told me that heat isn't something our customers complain about. A blatant lie.
And people need to know that if you but through a Tempur Outlet Store there is a real chance that they will be selling you a mattress that has been slept on and is a return. They probably won't tell you that when you buy it so ask them where it has come from before handing any money over.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Steveg1Again's Comment
Written on: 02/12/2016
We have had three temper mattresses over the past 16 years and the first one failed due to a similar problem to yours.
I suggest you contact the retailer in the first instance or if not available Tempur as if it is a fault and they should inspect and replace the mattress.
Worth taking up with retailer as generally the mattresses are satisfactory although can get hot in the summer as retain your body heat.