Written on: 12/09/2013
Unable to do VIN check, after entering the VIN, said loading, waited 15 minutes, still loading, left site then unable to re-enter, Did not receive certificate by post, contacted customer services by email, did not receive reply, would not use again or recommend, little surprise there review ratings are so low. Feel robbed (read more)
Written on: 29/07/2013
Checked two cars and the only info they had was the car description. I went for the 'gold' policy because I wanted to check the mileage. Neither report had any mileage info. Complained to their customer services and they referred me to their small print and told me how I could check the mileage from third party sources. Wouldn't refund money. If I just wanted to know what model of car it was I could just look at the badges on the back. If their small print excludes them from providing the... (read more)
Written on: 12/07/2013 by vivarovan
This was a fantastic service and will use again, I had a problem with a van that I had just bought and the team in the call centre of mycarcheck.com were amazing and could not of been more helpful. I felt so much better after talking to them as they put my mind to rest and gave me more info than I thought possible. Thank you very very much to mycarcheck.com (read more)
Written on: 29/06/2013 by PAULS1776 (1 review written)
wouldnt let me get back in to the site to get a vin check the next day when i was going to see/buy the car...e mailed them to say it was important to get back to me...guess what,no phone call,no contact.....AVOID LIKE THE PLAGUE IF YOU WANT TO MAKE SURE YOU CAN DO YOUR CORRECT PROCEDURES.... (read more)
Written on: 28/06/2013
I did a check on a vehicle I owned befor I sold it got it with all docs went to guys house driving licence matched log book he was driving it aroung etc it all came back as clear on a hpi check I did this because a buyer had asked if it had been in a accident etc 3 days later the car had been impounded as it had been stolen 2 months prior to me buying it?? strange so the guy did his own check it revealed it was stolen so I then did another check it came back clear I contacted mycarcheck 3... (read more)
Written on: 29/03/2013 by Tysonjack
I checked a car with them nearly all the information they sent at a charge of £9.95 was WRONG avoid them totally they said my car was stolen and had over 200k of mileage total rubbish then I called them to complain at a high rate of call charges and was fobbed off with them saying its the deal fault! (read more)
Written on: 10/12/2012 by micjkh
i did a car check with mycarcheck.com and it was all clear of finance. so i bought the car then 3 weeks later i find out its still has finance on it. they put me in touch with there claims department called cma claims specialist. and all they do is look for loop holes in your claims and what a surprise im not covered under the terms because the car was not taxed at the time of purchase (read more)
Written on: 01/12/2012 by mikenorris1 (1 review written)
i did a car check with mycarcheck.com and it was all clear of finance. so i bought the car then 2 weeks later i find out its still has finance on it. they put me intouch with there claims department called cma claims specialist. and all they do is look for loop holes in your claims and what a surprise im not covered under the terms of aggrement because i am a mot tester. which means i work in the motor trade. so i cant claim a penny back the company is a joke. i paid for there gold service... (read more)
Written on: 06/08/2012 by Gary57
Thank you, MyCarCheck…… I’m £ 12,500 plus out of pocket… the insurance they offer does pay out for cloned cars that are stolen (I’m not sure why anyone would clone a vehicle otherwise and try to sell it).. Do not take the insurance offered as any kind of a safeguard and please don’t let it encourage you to make a purchase, as I was influenced. There is a lot of small print and you’re not even communicating to MyCarCheck, but with a claims company that email useless website... (read more)
Written on: 29/06/2012
when i did a recent car check it came back that the car was stolen and could be repossesed by the insurance company! but i contacted the seller and he panicked of course and did an £15 RAC car check and came back clear. Also i did a AA car check which cost me £20 and also came back clear! this company has cost me money. (read more)
Written on: 02/05/2012
Really helpful guy on the end of the phone walked me through all the diffrent bit of the check as the person that is selling the car was taking a private plate off it. Very helpful but would take a further look into the garentee as its not all it seems. It only gives you cover if they have not passed in infomation on about the car not if there is still finance on it. Does not really cover you at all if a finance company has not passed in on. (read more)
Written on: 31/03/2012 by william89 (1 review written)
hi my car check is definitely a risky company. i bought a car 2 years ago and before i bought it i used my car check. on receiving a text it basically says it was clear and had no damage or finance. today i went i got a quotation on part exchanging my car and when they checked the files it said my car had been a category (d) which basically means it was wrote of before. i have changed my view on my car check when i found this out this today. this shouldn't have happened as if i should... (read more)
Written on: 14/02/2012 by bunbun (1 review written)
I bought a car and did a check on line and had a certificate sent out to me and all was fine so went ahead with the purchase of the car. A month later a representative from a finance company called at my home to inform me they was outstanding finance on my car !!!. In front of the rep i showed him the certificate and email sent from checkmycar.com and he stated it was wrong! My next step was to have another check done9This is a month after i had bought the car) while the rep was still in... (read more)
Written on: 30/09/2011 by jackportersmith (1 review written)
A while ago I bought a car check from mycarcheck on a honda civic. I saw the ad for the car on autotrader but it looked too good to be true for the price it was advertised at despite assurances from the seller. It was too good to be true because the check showed that the car had previously been written off. A few pounds for a check saved me thousands of pounds on a faulty car. (read more)
Written on: 29/09/2011 by Tinker43 (1 review written)
I purchased a gold check from mycarcheck as we had suspicions the car we were are about to purchase for my daughter was not right as the body work was a bit suspect. This was money well spent, the vehicle turned out to be a write off and should have been scrapped. (read more)
Written on: 24/04/2011
Got an all clear from these guys - then turns out through Experian, that the car I bought was a CAT D write off. Thanks guys !!!! I want my money back. (read more)
Written on: 17/03/2011
Tried to check a car via my iPhone app and the thing locked up for 4 days. Then still never gave a report but £2.99 was deduced from my itunes account.
Wrote an email to get my money back and no reply.
Written on: 02/03/2011
done a car check on a freelander td4 with my car check came back all clear then 3 month later got a letter through the door saying it needed a vic check as car is a cat c write off,totally lost out and they fobbed me off do not trust them (read more)
Written on: 09/02/2011
I paid their £4.95 to check the import status of a vehicle, Their menu clearly states IMPORT / EXPORT. The
data sheet they returned had No mention of import, so I called them and got some arrogant operative who was
completely unhelpful and couldn't care less, I then raised a PayPal claim against their service. DO NOT USE THEM. (read more)
Written on: 18/11/2010
well done guys great service , nearly bought a ringer but £4 saved me 12,995 A VERY BIG THANK YOU (read more)
Written on: 12/10/2010 by mabab75 (1 review written)
As most of the reviews they are complete rip off, I did a check for the car that I bought and got all clear with no negative history. I bought the car and later it turned to be written off. Called MYCARCHECK, thy said there server was not working at the time. I made a claim and it was totally declined just because my receipt was not on the downloaded form from their website, instead that was handwritten on a white piece of paper.
The customer service was/is pathetic; they hung up on me twice... (read more)
Written on: 11/10/2010
I work for a salvage dealer, we sell damaged vehicles and stolen recovered vehicles. The amount of calls we get complaining that our vehicles are not clear is highly annoying as the national database HPI is the only legitimate service you should be using. MCC have the wrong info on a lot of vehicles, if you are desperate to be sure, you should use HPI as this is linked to the DVLA! (read more)
Written on: 17/08/2010
Could the previous poster enlighten us as to what a bait-and-switch con is?
When I googled it the wikipedia it says "In retail sales, a bait and switch is a form of fraud in which the party putting forth the fraud lures in customers by advertising a product or service at a low price or with many features, then reveals to potential customers that the advertised good is not available at the original price or list of assumed features, but something different is"
However when I used mycarcehck... (read more)
Written on: 07/08/2010
mycarcheck.com is a bait-and-switch con. They do not provide you with Hire Purchase information, and instead con you into thinking you are legally protected in the event you buy an encumbered car. DO NOT TRUST mycarcheck.com!
They are a complete RIP OFF! (read more)
Written on: 02/08/2010 by JUST5000 (1 review written)
Many customers that write negative reviews about MCC are doing so because we have not provided a refund after they have carried out a vehicle check. Mostly all of the refunds requested are for information we do not have & do not advertise on the site. As a company we cannot be held accountable for customers who quite clearly don't read the website fully before undertaking a check. They would rather moan about somebody else instead of highlighting that it was their mistake in the first place... (read more)
Written on: 21/07/2010
Told me what i wanted to know and for 4 quid gave me piece of mind. (read more)
Written on: 19/07/2010
I will never use this company again.
They use their disclaimers as a means of not providing information for which you have paid for.
The very least they could do is provide you with a partial refund in respect of the missing information.
Their information is misleading. (read more)
Written on: 22/06/2010
What a waste of time. They dont check anything, they are arsey on the phone. Their customer service agents are incompetent! DO NOT USE THIS COMPANY AT ALL, ABSOLUTE WASTE OF TIME, WASTE OF MONEY. YOU MAY AS WELL GO AND GET ANSWERS TO YOUR CAR QUESTIONS FROM A CHRISTMAS CRACKER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (read more)
Written on: 17/06/2010
Worst EVER customer service! i reckon ABDUL in afghansitan would have done a better job!!!! DONT USE THIS COMPANY!!!!!!!!!!!!!!!! (read more)
Written on: 01/06/2010
How do these people sleep at night. I queried their suggestion the car had done over 75,000 miles in 8 months and I ultimately proved it had done 11,500 miles. Pointed this out to them and they basically said they couldn't validate any milege claim in any report to me. WHAT the hell do I pay money for then! Avoid and use a reputable company not this bunch of jokers. (read more)
Written on: 27/05/2010
Looking at buying a new audi when i decide to get it checked, the car was clocked 150,00 miles, many thanks guys and the staff were very friendly and advised me to be very careful. (read more)
Written on: 04/05/2010
Dreadful. They claimed my car had been stolen when it had not. 4 other checks were made including Experian and HPI and nothing came up. It cost me money to get this rubbish, then a lost sale, before i eventually put the damage they had done right. They should be closed down and are probably a coybow outfit in Egypt!! Liked. The idea of a cheap check. Disliked. The fact they haven't got a clue and that just about everyone else thinks they are rubbish too!! (read more)
Written on: 19/04/2010
My car check is a waste of time. Lured in by its competitive pricing. I found myself looking at an Import which was much older than when it was registered in the UK. A fact the background check completely neglected to state.
This made the rest of the quote a waste of time as there was unknown history to the car in its country of origin. The car was useless and having wasted a round trip of 240miles would be completely avoided if this so called check actually held information that was... (read more)
Written on: 17/04/2010
An absolute con - no history on any outstanding finance despite misleading you into thinking this is what you were paying for. A rip off. (read more)
Written on: 15/04/2010 by mgardner (1 review written)
Bunch of cowboys.
You dio not get a finance check which is the primary item when researching the history. Most of the other details are readily available.
I complained explaining the advertisement was misleading and asked for a refund. I received a short replying saying that's what the advert says and no refund.
I complained to my credit card company who contacted them and got a refund.
It's a con. (read more)
Written on: 07/04/2010
Wish I had read the reviews first. I paid the £9.95 for the Gold check and the info I got back I already knew. They didnt provide a HP or Finance check on the vehicle which is what I was mainly wanting. The website isnt very clear on that. They should state clearly that they dont provide HP or Finance checks......Avoid (read more)
Written on: 26/03/2010
Great Company and Great Service
I was looking in buying my fiance a car. I done a £3.00 odds check and they told me it was writtin off.C marker i think but saved me £9000 pounds for 3 pound. I was so lucky i never bought the car she takes my 2 children out all the time. So many thanks again for your help and the rest of yous need to get a life. £3 pound is pennies compared to how much the car is.... (read more)
Written on: 16/03/2010
Yes, I would confirm other comments - you do NOT get a finance search for your £3.95. Which is a shame, as that is the only reason I used them.. other information was returned quickly though.
It's a shame they aren't clearer on the finance search, as it does leave you feeling a bit short-changed. I really hope it isn't a deliberate ploy to boost revenue and to drive traffic to their 0844 support number. But I have my doubts. (read more)
Written on: 24/02/2010
Fantastic service, gave me loads of information for £3.95, it may not give Finance details but as I was buying from a trader I didn't need it, the aent I spoke to was very knowleadgeable and answered loads of my stupid questions, me being a woman !!! The wingers below obviously think £3.95 buys them the earth, come on get real !!!!!! (read more)
Written on: 02/02/2010
One of the worst company's I have dealt with. Charged me for a service I did not request and now refusing a refund. They state "their automated system is not at fault", and accused me.
I will never recommend this cowboy company. (read more)
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