i wish i had read the other poor review's - this out fit in conjuction with smile rental cars adelaide are crooks - i originally boked 2 day hire & increased to 7 day hire with more than 1 weeks notice - which still was at the same rate at that point - when came time to pick up the car was chared the 2 rate over the whole peroid - when i confronted them on return they tried to sell me some cock & bull story that they cant review it - when there is price guarantee till april 2012. i have already disputed payment on my card & i would like to see your business's go down the toliet where you both belong

This was a mixed affair, but overall it was positive. Prices are low because the company is based outside the airport. This is explained on the website, and we had no problem with this. We had to wait about 10 minutes to be picked up, which was OK. We'd booked a "Hyundai i30 or similar", and they tried to give us a Nissan Micra - the same appears to have happened to another reviewer. I explained that this was not "or similar", and that they weren't the same class of car: in Australia, an i30 is a small car and a Micra is a light car. I explained that I wasn't leaving until they gave me a car that I could fit my luggage in. In the end, they gave us a Nissan X-Trail for no additional fee. The car was in great condition.

The good customer service came afterwards. During the rental period, someone rear-ended me. I called the office to let them know, and they told me to get the driver's details, which I did. I fully expected to have to pay the A$ 550 excess and claim it back from the other driver. But when I returned the car, they said there was no need to pay anything, and they'd sort it out with the other driver's insurance company. Dropping the car off was quick and easy, and we were taken straight to our terminal.

AirportCar Rentals - Melb.Web Site is quite straight forward & easy to use. There are 7 models of vehicles with rates + $19 extra for collision damage waiver to $550. So I selected a Corolla Sedan + Waiver for 3 days.
When we reached Melb airport, we had to call, waited for 15 mins for the pickup van - a 10 min drive to their office. I was informed that if I want to waive "Single Vehicle Damage Liability" of $5000, I have to pay another $5 per day.I was then taken to a Nissan Micra when I have booked a Corolla Sedan "Apparently they are the same class of cars"!! & they do not guarantee the same car that is booked. Yes the car was new.

Only got a star because I can't leave it blank. I had to cancel my hire on the day, and called the office to explain. The guy on the phone said they might charge $70 or $80, which I considered fair enough, short notice cancellation and all that.
I was then billed the whole amount $800+. Attempts to even get a response from head office via many emails are futile. They are nothing short of thieves. Don't even think about giving them your money.

Their office is a 10 minute drive from the airport, so they have to pick up customers, take them back to the office, fill out the paperwork, and then hand them the keys to their rental car.

Our driver was waiting in the wrong location, despite the specific details provided by the phone representative. He failed to introduce himself to us. The car would not accommodate our luggage, despite us specifying details upon booking. In short, the driver's communication and organisational skills were very poor.

At the office, the computers were down, both at pick up and drop off. Either these guys have terrible luck, or something fundamental is wrong.

The key for the car was one that had an integrated remote for the central locking. The key was sticky-taped to the remote, because it had been broken previously! During the week we had the car, the repairs to the key failed, and the car would not start without the key and remote held together with two hands!

If you want a cheap ($) and nasty (quality) experience, Airport Rent a Car is the one to go for.