Atlas Choice www.atlaschoice.com Reviews

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
77.7% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Atlaschoice Car Hire provides outstanding value rentals at more than 12,000 locations Worldwide. We have No Credit Card surcharges, Low Deposit options for advance bookings and outstanding customer service.

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Latest Reviews

★★★★☆

“Affordable Swift & Easy”

Written on: 22/05/2013

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I was very impressed with Atlaschoice from the word go. Their site was user friendly, efficient & informative. I will be recommending them to friends for future car hire. (read more)

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★★★☆☆

“disappointing directions”

Written on: 22/05/2013

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The enterprise office (Atlas Partner) at Bristol airport is about 300metres from the terminal building. Leaving the terminal there are no signs to the location. When making the booking there was no indication of the distance - or means of transport to the location. For a disabled person this would have been a definite no-go. It took aproximately 10 minutes to go through the formalities at the office. This could surely be shortened. The car condition was excellent and performance was as... (read more)

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★★★★☆

“Peugeot 308 cc at Naples airport”

Written on: 22/05/2013

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The care was wating for us; check out went smoothly and we had little problems due to the actual car or rental. Very good. The signage tothe car rental shuttle bus at Naples airport is not clear and takes a bit of finding. At check in we were confused about which desk to go to because the supplier info was not prominent on the email rental confirmation but got that sorted an all was well. Check your supplier info on the rental agreement and it will make it all clear eventuially. Do take... (read more)

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★★★★★

“Got better than ordered:)”

Written on: 22/05/2013 by jurgas

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We ordered Alfa Romeo Julieta, but got BMW instead of that. It was almost new and in a good condition. We enjoyed our trip with this car. Service in a Budget company was excellent! Very quick and smiling;) (read more)

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★★★★☆

“Very smooth and efficient service. No issues with...”

Written on: 22/05/2013

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Very smooth and efficient service. No issues with collection or drop off (read more)

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★★★★☆

“Good Value Car Hire”

Written on: 22/05/2013 by markhamd13 (1 review written)

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The Atlas Choice Website is easy to use and I found a suitable car. It is slightly frustrating that I can't book then and there but I understand the approach used. The car we booked at the price we wanted was subsequently advised as unavailable but you offered an alternative which was more expensive but still a good price. Some where along the process the dates changed (don't know how or who) and I ended up booking a car for 8 weeks rather than 6. I returned the car after 6 weeks but was... (read more)

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★★★★★

“excellent value ,met at both ends on time ,clear...”

Written on: 22/05/2013 by nickstartin1

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excellent value ,met at both ends on time ,clear instructions ,great to have a diesel car (read more)

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★★★☆☆

“Phoenix car rental”

Written on: 22/05/2013 by EDCA (1 review written)

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After reviewing other websites for car rental, I found AtlasChoice. Great rate for the time I needed the car in Phoenix. They tried to upsell when I picked up the car. Had to exchange the car since it was handling badly, but the exchange went smoothly. A compensation for lost of time and fuel cost would have been nice, but none offered. Unfortunately, I got a rock chip on the windshield while driving. (read more)

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★★★★☆

“Toulouse Alamo Atlas Hire”

Written on: 22/05/2013

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Booked via Atlas, great price but CDW excess insurance pricey. Effecient booking process, paperwork clear. Difficult to find Alamo desk @ airport as part of Europcar with only a small sign to indicate. Efficient book in, staff very pleasant & helpful. Car was modern & clean and fantastic on fuel consumption. Return very quick & efficient. Would recommend both Atlas &* Alamo and would use again (read more)

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★★★★☆

“Car hire rental Stansted”

Written on: 22/05/2013

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The staff were very friendly, the car was great the only slight downside was the journey to pick up the car. You have to get a bus to the Hilton Hotel and they only run every half an hour so it adds a bit of time onto your journey. As long as you plan for it it's ok though. I would definitely use them again. (read more)

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★★★☆☆

“Unnerving”

Written on: 22/05/2013 by Hanrattyblue (1 review written)

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Good value for money, overall. Was picked up by friendly person at the airport - and dropped off by same. When I picked up the car, which was very cheap, there was strong pressure to upgrade - including "horror stories" about what might happen if I didn't use their insurance (I had taken up Atlas Choice insurance). After a long flight from Australia, this upset me at the time, as I was tired. (read more)

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★★★★★

“Great People at Budget!”

Written on: 22/05/2013 by LordWebster

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I would just like to thank you for the great staff that were at Budget especially in San Francisco. They were warm, helpful and patient! (read more)

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★★★☆☆

“Great Service but too many "hidden" charges at rental...”

Written on: 22/05/2013 by asdkfjasdkfj

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Loved the service and the prices offered were very competitive. However, was unaware of all the additional charges Dollar Rent A car was going to add on before we got out of there. It cost another sum equal to what was paid to Atlaschoice to complete the contract... Would rather work directly with the company and KNOW what they are going to want before hand. (read more)

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★★★★★

“Rental Car Maui”

Written on: 22/05/2013 by jwcherry (1 review written)

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I found the Atlas Choice site while surfing the web for the best prices on rental cars. I couldn't find a better price so decided to give them a try. The on line process was very simple. I got several e-mails right away and then one with a voucher. When we arrived in Maui the agency was ready for us. I presented the voucher and we were pretty much ready to go. As the site promised there were no extra charges except for the insurance they tried to sell us. I have a number of sites I check... (read more)

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★★☆☆☆

“Frais livraison reprise véhicule non signalé à la...”

Written on: 22/05/2013

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j'ai très déçue par vos services. J'ai payé la totalité de ma location lors de la réservation par internet. Et je n'ai jamais prévenue qu'il y avait sur place des frais de livraison et de reprise du véhicule. Ce n'est pas écrit sur les informations relatives à la location que j'ai pourtant bien lu. De plus, avant mon départ de France, j'ai téléphoné pour vérifier la réservation et personne ne m'as informé de ces frais. J'ai appâté par le prix affiché sur internet (read more)

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★★★★☆

“Part of the Holiday”

Written on: 22/05/2013

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Arrived Heraklion on time and difficult to find the Olympic Car Hite sheck at first, about 100 meteres fromn arrivals in the car park. Then OK. Car was quite old,Ford Focus, but did us proud, room for 4 people 2 large suitcases and 4 carryons. It could have done with a few more cc's but it did the job of getting us from the wrong end of the island to the other and back and one day out. On return I notice that 100euros taken from my credit card for fuel. I didnt realise that I had to pay for... (read more)

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★★★★★

“Everything was as expected!”

Written on: 22/05/2013 by SeattleJay (1 review written)

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I am very happy with Atlas Choice. This was my first time using it, and there were no issues at all. I was a little worried since I saw that some other people had some issues - but nothing unexpected happened with my order. I was worried that the car I ended up with would not be with a major rental company.. but it was! When I picked up the car I was still treated like a regular customer and even got offered a free size upgrade. (read more)

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★★★★☆

“Even though I rang AtlasChoice with the flight number,...”

Written on: 22/05/2013

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Even though I rang AtlasChoice with the flight number, they did not pass this on to the local rental co. This did not lead to any problems for me, just the locals had to guess which flight I was on. Rental ran smoothly, other than a minor scratch, which the local Co charged me a reasonable amount for. I will be checking if the insurance that I purchased from AtlasChoice is worth the paper it is printed on shortly (should cover any excess). Minor issue: Need to make it clear that the max... (read more)

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★★★★☆

“my bean tin”

Written on: 22/05/2013

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Well, l wanted a small car and l teceived a cute little blue car that we really loved. Really made our holiday and cheap as chips on petrol. Many thanks, especially to the guy that checked our car in! (read more)

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★★★★★

“great service at atlas”

Written on: 22/05/2013

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Thankyou for another great car hire through you, this time at Gatwick airport. The service you provided was very good - I had an anxious moment or two when I couldnot contact the car hire company but you stepped in and found out that their phones were down and sorted my problem very quickly. (read more)

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★★★★★

“Raleigh Durham Airport”

Written on: 21/05/2013

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Everything worked very well and I got good car. Had a bit of trouble navigating the website at first but eventually figured it out. Good price Good car Good service (read more)

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★★★★★

“Great cars great prices”

Written on: 21/05/2013 by BarryBrown (1 review written)

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I have rented twice through Atlas and find it easy to book, great cars and great prices. (read more)

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★★★★☆

“Consistently reasonably priced and good service”

Written on: 21/05/2013 by Derfnamerof

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I like the way Atlas gives you an all inclusive price without the hidden charges. That said, there are additional charges for optional equipment or insurance (which I always decline since my auto insurance covers rentals). I don't like the way you have to pay for the rental upfront. Hard to change an itenerary. This is not a concern most of the time but this time our arrival was dealyed due to weather. I told Atlas I would be arriving a day late. I have yet to check the creditcard bill... (read more)

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★★★★☆

“Good Service”

Written on: 21/05/2013

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We were upgraded to a Focus with no extra payment. Car was new, clean and full of petrol. I did order 2 booster seats and only one had been taken to the car but they got another one quickly and I didn't have to wait. Dropping off the car was quick and easy. All went well, might book with them again. (read more)

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★★★★★

“Great service and car hire”

Written on: 21/05/2013 by DavidBaileyhonda

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Very efficient booking service and great car hire from Avis (read more)

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★★★★★

“Car hire”

Written on: 21/05/2013 by pompeyjase (1 review written)

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Excellent service. Would definitely use again. Good price. Recommend to others. (read more)

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★★★☆☆

“US Insurance issues”

Written on: 21/05/2013 by jewellmr

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I will start by saying that the process of getting a quote and a confirmation online was very good and very simple, and once I had the car, all was well and good. Unfortunately, when I got to the hire car partner, the person at the desk was insistent that the insurance that had been arranged was not sufficient in Florida, and that I needed to pay for additional insurance in order to be legal. As I had had a two hour wait at immigration (due to a national computer failure), it was late in the... (read more)

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★★★★☆

“Easi Rent Gatcwick - Poor”

Written on: 21/05/2013 by natashabamford

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The service we have received from Atlas has always been great. We use you everytime for our car hire. We receive cinfirmation quickly, the agents are always expecting us and we always get what we expect. The parners have always been large/international companies and the service has been professional. However the last Atlas partner we were sent to were terrible - Easi Rent Gatwick. the car was in poor condition with a broken indicator light and multiple dints and scratches that the hire... (read more)

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★★★★☆

“supers contents ,pas cher,fiable,sérieux ,facile d'acces”

Written on: 21/05/2013

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Nous avons loué une voiture sur corfou a l'aéroport Nous avons cherché un peu car l'enseigne du loeur n'est pas indiquée au contrat ,mais pratique ,a un tarif exceptionnel.Nous recommandons a tous d'essayer Atlas choice et nous qui voyageons pas mal ,retenterons l'expérience. (read more)

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★★★★☆

“Easy pick up and return”

Written on: 21/05/2013

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The representative from the car hire company was already waiting for me at my arrival. Pick up and return was fast and easy without a lot of paperwork, services provided were good. The car was clean and in a good condition, no complains. Everything was better than expected. (read more)

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★★★★★

“Europe Car were excellent”

Written on: 21/05/2013

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The car hire place itself was excellent. The contact centres to call if I had any queries about my rental were very helpful. I know that the standard charge of £250 quid applies, but because I wanted to hire in the UK and then on holiday in CYPRUS, I found £500 for deposits, ridiculously expensive. It is a shame that my first £250 could not be transferred to the second car hire. (but that's not the way it works) So if I included £500 in deposits, plus £100 for my holiday accom... (read more)

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★★★★☆

“Good value for money”

Written on: 21/05/2013 by paulmcq1 (1 review written)

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I shopped around before choosing Atlas Choice for one week's car rental in the Algarve (May 13). They were the cheapest and the booking process was straightforward. There was a lot of email communication from them (possibly too much) but on the plus side they provided a lot of information. The car itself was a Fiat Punto which was ok to drive but had scratches, the name badge was damaged (PU NO) and part of the plastic casing on the driver's side mirror was missing. We also noticed on the... (read more)

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★★★★★

“Cheap, friendly, correct”

Written on: 21/05/2013 by peterthe

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Omar was a very nice man who was correct, friendly and very kind. The car was very good for the low money and it took us everywhere. So, we would recommend the "Le Charme Rent a Car" Thank you, Omar ;-) (read more)

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★★★★★

“The best value for money !”

Written on: 21/05/2013

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We rent a car for 9 days. it was easy process and very kind service to get the car and to return. Very good price and very good value. (read more)

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★★★★☆

“Great Value - but be aware of security deposits required.”

Written on: 21/05/2013

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Very happy with booking and confirmation process. Office staff helpful and friendly. Pleased that vehicle provided was what had been booked - clean inside and out.Thorough check over vehicle at pick up and drop off. Liked the policy of returning car with same amount of fuel as it had on collection - so only paying for the fuel that was used. My only complaint was the unexpected 600 euro credit card deposit that was required on collection.I would have appreciated being made aware of this at... (read more)

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★★★★★

“Very good service”

Written on: 21/05/2013

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Very good service, helpful, professional and spoke good English. Car in good condition. Would recommend a friend. (read more)

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★★★★★

“excellent service”

Written on: 21/05/2013

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the efficient service and helpfulness of the staff in the US was super. the ease of collecting and leaving the car back was very speedy and hassle free. thanks (read more)

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★★☆☆☆

“Car Hire”

Written on: 21/05/2013

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I had preordered a 7 seater VWsharran or similar, and was offered a 9 seater minibus. This was not acceptable to me, and I had to wait about an hour while they found another car, a Ford sMax, which was full of stuff and dirty. They then took everything out of that car and put it into a VWsharran, which is the car I would have liked. They said I couldn't have the VW although no good reason was given. (read more)

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★☆☆☆☆

“Terrible service”

Written on: 21/05/2013

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The woman at the counter in Terminal 2, Frankfurt was impatient, unpleasant and had no manner. I approached the counter after the previous customer left, she said "I didn't call you to the desk". I looked back there is no sign to say I could only approach the counter by calling. I replied that to her. She said that she needed to finish off the computer work. I waited patiently, then asked "how long would you take to finish?" as I have two hours to travel. She just went off and shouted at me... (read more)

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★★★★★

“Very good service”

Written on: 21/05/2013 by A_Borchevski

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The petrol options could be more flexible as I would prefer to return the full tank, but the only option available was to return with the empty tank. (read more)

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★★★★★

“Great customer service”

Written on: 21/05/2013 by Suz3010 (1 review written)

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One of the cheaper options on the search engine. Great customer service at (Interent, europcar). Friendly and helpful on arrival and departure. Everything was made simple. Only one thing I could suggest to improve is getting the connection on arrival. I went to the car hire desk although no-one there could point me in the right direction. Still, when I called I was told clearly where to go and that the bus would be there to pick me up straight away, which it was. On departure I was running a... (read more)

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★★☆☆☆

“Disasterous Company”

Written on: 21/05/2013 by London_2013

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I was told the car would be with air conditioning, power steering and music, and to be honest, I rang the company in Morocco to make sure. They assured me all woudl be fine, and I unforutnately trusted them and paid in advance. Once I got there, it was the dreaded Dacia car, which was the worst I have ever driven. I asked to speak to the person on the contract, who simply refused to talk to me!! Their represetative was helpful though, but the company person whose number is on the contract is... (read more)

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★★★★★

“Best Price with Exceptional Service”

Written on: 21/05/2013

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Atlas price was one third less than any other quote I located. Dollar rental had all my information and there was no issue. The car I ordered was available at the quoted price. Every thing went totally smoothly. (read more)

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★★★★★

“Fuss free value”

Written on: 21/05/2013

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Very easy to book online, no fuss pick up & drop off, thoroughly painless experience; highly recommended (read more)

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★★★★☆

“Reviewing Atlas Choice rental process”

Written on: 21/05/2013 by monakreaden (1 review written)

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I rent cars often & am constantly looking for the best price for long term rentals. In this last rental, Atlas Choice beat its competitors by quite a bit. Although I had reservations about renting from a foreign firm, I was extremely pleased to find the process quick, simple & painless. From that point of view I would recommend Atlas & plan to use it again. As for the rental car company, there is a great need for improvement. The first car I received had a terrible rattle in it. I... (read more)

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★★★★★

“Car hire in Bucarest”

Written on: 20/05/2013

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Car waiting when I got off the aeroplane, all as ordered. Car hire rep waiting when I returned the car even though I was early. Great service.I would recommend to my family and friends. We are going to Malaga 1st 2 weeeks in August and will use Atlas car hire again (read more)

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★★★★★

“Great Price, Great Service”

Written on: 20/05/2013 by nutlapper

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Having shopped around for a hire car i selected Atlaschoice based on value for money and service reviews. I was not disappointed when recently hiring a Seat Alhambara from Faro in Portugal. Everything went very smoothly. Someone was there to meet me in the terminal as arranged. The paperwork was completed speedily and we were away in about 10 minutes. The drop off process couldn't have been easier either. Thanks for a great service. (read more)

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★★★★☆

“Car hire was good. Easy to use. ”

Written on: 20/05/2013

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Car hire was good. Easy to use. (read more)

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★☆☆☆☆

“Very dissatisfied renter”

Written on: 20/05/2013 by Aggrived1

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On arrival at the pick up area there was no representive of your agent Masterking. After waiting for 10 mintues 1 arrived who told me that the car would be 10 minutes. After waiting for 30 minutes I enquired about the car and was told that it had been returned dirty and was being cleaned. It eventually arrived approximatley 45 minutes later. What was very distressing was the fact that there was no waiting area and our party included a 93 year old lady and a 15 month old baby. We were asked... (read more)

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★★★★☆

“Sicily - car hire”

Written on: 20/05/2013

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For our holiday in Sicily, we rented a car at Atlaschoice. With the price we were happy because it involved an additional insurance of the vehicle, which is almost a necessity in Sicily. Upon arrival at the airport in Trapani awaited us POLICARDO employee - a company which is partner with Target rent. They took us to the office, which is a few kilometers away from the airport. We got almost a new car (2 months old), Renault Clio - diesel. The car was very comfortable, it also had a very low... (read more)

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