Atlas Choice Reviews - www.atlaschoice.com

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
78.5% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Atlaschoice Car Hire provides outstanding value rentals at more than 12,000 locations Worldwide. We have No Credit Card surcharges, Low Deposit options for advance bookings and outstanding customer service.
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Latest Reviews

★★★★★

“Excellent”

Written on: 30/09/2014

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Perfect. Met on arrival at Santorini airport on arrival and again on departure. Very competitive rates and trouble free. No nasty charges around fuel either. Happy traveller… Read Full Review

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★☆☆☆☆

“undesirable customer experience”

Written on: 30/09/2014 by Sasitas (2 reviews written)

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Step by step experience: 1. You do the booking online through Atlaschoice - when i read the T&Cs I could not find the 2 important details that you're bonding to as a customer: - fuel policy - insurance policy The reason for this is that Atlaschoice acts as a intermediary and the car rent company (in this case Goldcar) obligues you to whatever they want later on (you only find out when you're at the counter) 2. Terrible queue to pick up the car (mainly bc everyone gets into a fight with the… Read Full Review

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★★★★☆

“Simple and Quick”

Written on: 30/09/2014 by Alyssav243 (1 review written)

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Had to take short free train ride to Viscount Station at Toronto airport. Used a free phone to summon the shuttle bus that arrived promptly for a 5 minute ride to Routes Car Rental. Small problem with the booking (wrong sized car) but quickly remedied and upgraded. Return was simple and no additional charges. Would recommend as much cheaper than other rental companies… Read Full Review

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★★★★☆

“Good on line service and quick service at pick up. The...”

Written on: 30/09/2014 by Speedybill (2 reviews written)

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Good on line service and quick service at pick up. The pick up point was easy to find which made returning the car easy. Would have been useful to be told about motorway transponder charge beforehand. Charge for additional driver was very good… Read Full Review

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★★★★☆

“Car in Kona”

Written on: 30/09/2014 by george.gervais (1 review written)

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Long line at the rental agency, after that all went well… Read Full Review

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★☆☆☆☆

“Local supplier preying on out-of-country customers”

Written on: 30/09/2014 by PeterMarko (1 review written)

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No problem with the reservation, initial customer service or the car itself. Everything went fine until the last minute when I dropped off the car. They suddenly found damage under the front bumper that they deemed new even though it was already recorded in their own database as existing damage. However, it was not marked on the check-out report so they could claim it was new. I talked to the manager and she was relentless. She said that they had to charge the entire deductible amount because… Read Full Review

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★★★★☆

“ATLAS GOOD, but NEVER use GOLDCAR again!”

Written on: 30/09/2014 by 279Waddell (1 review written)

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On arrival at Goldcar desk in Almeria Airport, their very rude staff advised me that I had 'NO INSURANCE AT ALL' and that I had only Third Party. She said that if I had an accident I would be charged the FULL COST of replacing the car, i.e. in excess of 10,000 euro's.... She would not listen to my explanation that I had CDW cover with Atlas Choice. Any accident would be debited from my credit card. I had to contact Atlas Choice as soon as I could the following day and they confirmed via email… Read Full Review

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★☆☆☆☆

“Hertz staff hate Firefly customers”

Written on: 30/09/2014 by Attrociousservie (1 review written)

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When we arrived in Corfu we were expecting to be greeted - or at least be able to find a rep from the car hire company. According to the Altas info - this would be Firefly. After 45 mins searching we found a single sheet of paper with the word Firefly stuck on a lampost in the hire carpark. We asked around and was told that we needed to speak to the Hertz desk in the airport. That was the most horrible experience ever. The girl on the Hertz desk told us that she would only deal with us AFTER… Read Full Review

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★★★★★

“Cheap and ver efficient service”

Written on: 30/09/2014 by Griffin-Alt1965 (1 review written)

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Easy booking system and no problems when picking up the rental. Was a good quality car for the money… Read Full Review

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★★★★★

“Good agency, great car hire company in Ibiza”

Written on: 30/09/2014 by ChrisDD7917 (1 review written)

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No complaints at all despite the other poor reviews. Atlas are obviously an agency and were great from start to finish and our car rental company were also great (Hiper Car Rental). The other reviews mention the rental companies trying to get you to sign up to additional insurance to remove the excess of £600, which you should expect. If you don't take it up you're still insured so there are no additional charges. I'll definitely use them again!… Read Full Review

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★★★★★

“Great service ever”

Written on: 30/09/2014 by Dr_Artemeva (1 review written)

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I really grateful for the service and to all atlaschoice staff and Sado rent which provided the car! Everything was very quick, easy and comfortable from the meeting at the airport to car return. I liked everything!I would definitely recommend this service to my friends!… Read Full Review

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★★★★☆

“Car Hire Faro”

Written on: 30/09/2014 by Valedolobo (1 review written)

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Helpful and friendly reception at Faro. Car had a considerable number of scratches etc. but these had all been noted and we didn't expect it to be pristine. We had a serious puncture so had to replace a tyre. This was done by Euromaster at a cost of €78 and it was noted that the punctured tyre had hardly any tread left and would have been barely legal in this country. It also did not match the tyre on the other axle. The spare tyre, however, was in very good condition. We returned the… Read Full Review

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★☆☆☆☆

“Break front left was broken ”

Written on: 30/09/2014 by fjGibbs1953 (1 review written)

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we hired a car from Target-Rent in Catania and the break on the front left was broken. We had a car that worked otherwise fine, but we were always concerned about the break. Target-Rent sent an SMS that we could pass by one more time to change the car > but they knew the break was not ok. At the beginning they said there might be some noise at the break, but it was more than that… Read Full Review

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★★★★☆

“Compact car at Volos Airport!”

Written on: 30/09/2014 by Graham177 (1 review written)

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Meerdere malen gebruik gemaakt van deze provider, met het kantoor in Affisos. Goede prijs/kwaliteit verhouding met als uitgangspositie basic auto voor basic prijs, zonder rompslomp en extra luxe, want daar betaal je alleen maar voor. In korte tijd worden de administratieve zaken geregeld en je bent op weg naar je vakantiebestemming! Men is ook weer keurig op tijd om de auto in ontvangst te nemen, en dat vergt normaal ook weer korte tijd. Jafra… Read Full Review

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★★★☆☆

“could have been better ”

Written on: 30/09/2014 by IndiaYoung (1 review written)

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the car was a bit old never heard of the make the car had a few dents on it when we got the car at the airport we started to check it before we left and the guy was not happy so we just said we checking it before we go .he just said give me the hire paper sheet then he put them dents on it plus the car was very diry to every one else at the airport was clean… Read Full Review

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★★★★★

“Superb value”

Written on: 30/09/2014 by Laneyboyt (1 review written)

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On arriving in split, Croatia. I found the service extremely professional & courteous. Any questions were answered in good detail. It was an incredibly competitive price, and would not hesitate to recommend them to anybody with hassle free service… Read Full Review

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★★★★★

“Overcoming teething problems”

Written on: 30/09/2014 by toasis (1 review written)

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Initially, the hire company had problems with their credit card reader and as we were the first in the queue, it was assumed that the problem lay with our bank rather than the machine. This caused a delay of around 40 minutes but once resolved, everything was perfect. Friendly staff, good vehicle, great value… Read Full Review

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★★★★★

“Car hire in Belfast”

Written on: 30/09/2014 by TrevorFraser (1 review written)

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Everything was very simple. No hassle which is what we wanted… Read Full Review

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★★★☆☆

“Decent Car but unfriendly service”

Written on: 30/09/2014 by cbusbyni (1 review written)

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Car was fine, plenty of bumps and scratches but these didn't bother us. Service from Master Kings at the airport was very poor- generally unfriendly, disinterested and slow. This was the case both when picking up and returning the car (two different members of staff). Would probably pay a little more and avoid ib future… Read Full Review

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★★★★☆

“Exactly what it said on the tin!”

Written on: 30/09/2014 by Cat_H (1 review written)

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Cheap, cheerful and stress-free!I didn't pay for a luxury car, or get a luxury car - was a perfectly reasonably cheap run-around for 10 days!… Read Full Review

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