Atlas Choice Reviews - www.atlaschoice.com

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
47874
77% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Atlaschoice Car Hire provides outstanding value rentals at more than 12,000 locations Worldwide. We have No Credit Card surcharges, Low Deposit options for advance bookings and outstanding customer service.
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Latest Reviews

★☆☆☆☆

“Horrible service”

Written on: 24/09/2016 by Catalina492 (1 review written)

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Do not rent from this company under any circumstance. Completely unethical, terrible business (they lie), zero customer service. I rented an estate car; we had a lot of luggage. I was offered a Mini! They try to up sale me, for double the price to an estate car! I have sent in several complaints. The first one stated, I would have to address the car rental company, even though I had a contract with Atlas Choice. Since then my complaints have been ignored. As a result of not getting the car we… Read Full Review

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★☆☆☆☆

“This website is a rip off don't use it”

Written on: 24/09/2016 by SarahPearce1 (1 review written)

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Avoid using this company. I was charged £100 to hire a car in Spain for 5 days. When I got to the airport to pick up my car from a company called Goldcar I was told I had to pay an extra £230 to take the car. In total I was charged £330 to hire a car for 5 days. What a rip off. I did it because I needed a car to get to my apartment but I would never use this company again. The customer service is awful, they will just blame the company you got the car from and not give you any money back… Read Full Review

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★★★★★

“Very professional, brilliant costumer service, a good...”

Written on: 23/09/2016 by lady_Di (1 review written)

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Very professional, brilliant costumer service, a good quality cars for the rent. Definitely will use Atlas Choice service again and recommend to others as well. Very convenient, next to Riga Airport… Read Full Review

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★★★★★

“Great company to rent a car”

Written on: 22/09/2016 by Hawaiijanuary (1 review written)

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Prices were unbeatable and it included insurance. Will highly recommend… Read Full Review

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★★★★☆

“Simple Easy Service”

Written on: 22/09/2016 by Shelbyg1945 (1 review written)

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Collected our car from Las Vegas Airport, the staff were helpful and considerate, made the whole process really easy. The vehicle was clean and tidy and the choice of extras was really good, even though we didn't take any of them up. I would highly recommend using Altaschoice.com to my friends and family and when I make the next trip they will be someone I would definitely use. … Read Full Review

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★★★★☆

“straight forward simple procedures communication need...”

Written on: 21/09/2016 by ubJimenez311 (1 review written)

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straight forward simple procedures communication need to be more effecient… Read Full Review

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★★★★★

“Excellent Service, Great Value”

Written on: 19/09/2016 by d-dale (1 review written)

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I read mixed reviews about Atlaschoice, so had some reservations. But my two rental experiences (one in Italy for 5 days in March 2016, and the other in Canada for 22 days in August/September 2016) were nothing but positive. In each case rental arrangements were in place, bookings confirmed, and I encountered no problems/issues whatsoever. In addition a big plus was that Atlaschoice was way cheaper than all other traditional car rental agencies (almost half-price for the Canada rental with… Read Full Review

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★☆☆☆☆

“Experiencing great difficult getting a resolution with...”

Written on: 19/09/2016 by 484Howe (1 review written)

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ATLAS CHOICE UK OFFICE PLEASE NOTE I WORK IN TRAVEL INDUSTRY, SO EXPERIENCED MANY CAR HIRE BROKERS! Used them to travel to Northern Spain, everything has to be by email... and they respond with robotic standard answers without answering your questions. They tell you to attach paperwork to their ticket complaint, such as a copy ofrental agreement, driving licences etc but you can only attach 1 attchment at a tiime, so resorted back to emailing them. Even their own staff do not know their… Read Full Review

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★★☆☆☆

“Claim Refund & lack of customer service”

Written on: 19/09/2016

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It's been 2 months since I lodged a claim for collision damage waver refund and still no money in my account. I had to send information and documents online multiple times, when I questioned them what's happened to my information I lodged they said the had problems with their server etc, finally they received my documents I had lodged previously, finally it was approved, then they requested my bank details, next week will be 1 month since the latter and still NO MONEY has been refunded. I have… Read Full Review

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★★★★☆

“Sicilia Vacations”

Written on: 17/09/2016 by 345Stout (1 review written)

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Very convenient pick up and drop parking for the car. Auto was new and clean… Read Full Review

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★☆☆☆☆

“Nowhere near what I had booked”

Written on: 16/09/2016 by Salvi (1 review written)

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This is a disappointment... - I have requested an estate car, but provider did not have it. - The website stated that a second driver of age 18-25 could be added for a daily fee at the counter. The surprise was hat it was not possible at all. Disappointment here overall, as my son wanted to drive and I could have enjoyed a few more drinks during or holiday. Although we have received a good car at a decent price I cannot recommend altaschoiceas as long as what is advertised is wrong… Read Full Review

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★★☆☆☆

“Do not use this company”

Written on: 16/09/2016

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Total waste of time and money .. the extra insurance was a total waste of money and not accepted by car hire company... Had to pay an extra £200 or could not have a car.... Complete rip off merchants. I will never use them again and suggest you look elsewhere.. … Read Full Review

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★★★★☆

“Great car hire in Mallorca”

Written on: 16/09/2016 by 202Munn (1 review written)

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Great price! Good service at desk, plus didn't pressure too much to take extra insurance, as we already had taken out cover in UK. Car was of excellent quality and clean. … Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 15/09/2016 by Review0187 (1 review written)

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They cancelled my booking the day before travel, informing me by email only and not phoning me direct to explain the situation. Apparently my car was not available but rather than providing a different car they simply cancelled the booking. When I contacted them to find out what was happening the customer service was unhelpful and tried to tell me it was my fault. They then told me it was too late to book a different car as more than 24hrs notice was required. I ask to be put through to… Read Full Review

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★★★★★

“Euro Top Rent A Car Bukarest”

Written on: 15/09/2016 by Julian1991 (1 review written)

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We got pick up from Meet and Greet station in Bukarest Otopeni Airport. Then we got a bigger car from Euro Top Rent A Car without any extra charge. The Car was clean and in a really good condition. After 9 Days we returned the car without any problems. They were Really nice and friendly. I would recommend Euro Top Rent A Carto all of my friends. Best Regards from Bukarest … Read Full Review

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★★★☆☆

“Getting a refund is a problem”

Written on: 14/09/2016 by Joycevock (1 review written)

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On the whole I cannot complain about the service I have received from Atlas Choice staff. Customer Service staff is friendly and helpful on the telephone. PROBLEM: Getting the balance of the refund which has been requested on a few occasions. Very happy to take a deposit but not too keen on giving it back. I paid for a cancellation waiver but still have to pay a fee for cancelling which is quite odd… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 14/09/2016 by RobDEvans (1 review written)

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STAY AWAY! The first and last time we will use this company. Booked a car for a holiday in Oz and paid upfront for everything bar child car seat and sat nav which had to be paid to Thrifty at the airport. Or at least we thought we'd paid for everything else. Turned out that despite paying for excess waiver insurance, which we thought was the same as Thriftys but they wanted to charge again, we were forced to pay 400 dollar deposit and taxes on the booking. Not disclosed in any of our booking… Read Full Review

Home55's Response to RobDEvans's Review

Written on: 15/09/2016

I agree! Not use it forever!

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Home55's Response to RobDEvans's Review

Written on: 15/09/2016

I agree! Not use it forever!

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★★★★★

“Professional, attentive, value”

Written on: 14/09/2016 by KenzieMcLaughlin (1 review written)

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All fine, thank you. No issues… Read Full Review

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★★★★★

“Straight forward car hire in Stuttgart”

Written on: 13/09/2016 by Blairmj316 (1 review written)

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Found local hire company and processed paperwork - no… Read Full Review

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★★☆☆☆

“I feel a bit let down”

Written on: 12/09/2016 by Vicandimelda (1 review written)

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I have used Atlas Choice before and been quite satisfied this time though. We were holiday img in Rhodes and our package included return transport from the airport to the hotel. So I wanted to pick up locally. I visited their website and entered my requirements from a drop-down menu. Country - Greece. Location - Rhodes, pick -up location - Lindos. I was present with a choice of suppliers, vehicles and prices. I made my choice and paid my money. When the paperwork arrived it showed the pick-up… Read Full Review

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