Atlas Choice Reviews - www.atlaschoice.com

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
47838
77% of users recommend this
  • Customer Service

  • Value For Money

Description (provided by business)

Atlaschoice Car Hire provides outstanding value rentals at more than 12,000 locations Worldwide. We have No Credit Card surcharges, Low Deposit options for advance bookings and outstanding customer service.
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Latest Reviews

★☆☆☆☆

“Good then bad”

Written on: 27/08/2016 by AlecE (1 review written)

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Having used Atlas choice last year for our car hire in Portugal (from Lisbon Airport) I decided to use them again as we had had a good experience. I booked pick up and drop off from the airport as before. However, when we arrived there was no one to meet us as was documented on our voucher and I had to ring to find out what to do. After a 40 minute wait a minibus arrived and took us off airport to an industrial estate where we got our car. Turis Prime the company we got our car with are rip off… Read Full Review

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★★★★★

“great service”

Written on: 26/08/2016 by 432Hall (1 review written)

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used Atlaschoice once and going to use it again... good service and affordable prices. I also had a better category of car because the rental car hasn't the proper one. The only disappointing thing... if we can call it this way ... is that I wanted to extend the period of renting but they couldn't keep the same rate .. and the new rate was too expensive… Read Full Review

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★★☆☆☆

“Too late providing essential information”

Written on: 26/08/2016 by Lanaz324 (1 review written)

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Having booked my Spanish car hire through the Atlas Choice website, I thought that the price was very reasonable. Only at the last minute was I informed that I would have to pay an extra 192 euros because I was over the age of seventy. As I had given my age during the booking process, I would have thought that Atlas Choice would have informed me immediately so that I might use another company. The company couldn't offer an alternative and so I had to start the web search all over again… Read Full Review

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★☆☆☆☆

“DO NOT USE - EVER”

Written on: 25/08/2016 by Kolbyn1961 (1 review written)

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Dreadful would give a 0 if the rating would let me. Tried to pass off two 2 seater fiat 500's for 7 adults and their luggage. Even though the booking form said 4-5 door or similar. horrid customer services said "well you will have to book somewhere else then" while we were standing in 40+ degrees in an unknown country with 2 elderly parents and a special needs child. Once back complained and got no help just a offer of a discount when we book with them again-as if! Portuguese car hire place… Read Full Review

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★☆☆☆☆

“Dreadful company - dishonest and disreputable ”

Written on: 25/08/2016 by Rankin487 (1 review written)

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This company is one of the worst I have had to deal with. They use the service of disreputable and dishonest third parties. I had my booking cancelled in Florida by TU Florida Rentals (don't trust them either). I had to hire another car at the airport for 2.5x the original rental cost and received no reimbursement of the original. Atlas Choice customer service is the worst. I had to send an email outlining my complaint and details, and was told it would take 28 days to deal with. Shocking. This… Read Full Review

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★☆☆☆☆

“DO NOT USE - EVER”

Written on: 23/08/2016 by SHUNT9672 (1 review written)

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Dreadful would give a 0 if the rating would let me. Tried to pass off two 2 seater fiat 500's for 7 adults and their luggage. Even though the booking form said 4-5 door or similar. horrid customer services said "well you will have to book somewhere else then" while we were standing in 40+ degrees in an unknown country with 2 elderly parents and a special needs child. Once back complained and got no help just a offer of a discount when we book with them again-as if! Portuguese car hire place… Read Full Review

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★★★★☆

“It was all ok. We got our car on time. The vehicle was...”

Written on: 22/08/2016 by Amerika2014 (1 review written)

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It was all ok. We got our car on time. The vehicle was clean and fairly new. The return was also unproblematic. … Read Full Review

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★★★★★

“Fantastic Car Hire!”

Written on: 22/08/2016 by RobertSerek (1 review written)

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Renting our car from Atlaschoice was an absolute pleasure. Staff, service, the car was just awesome. We live in australia and everything was done online. No problems! The website is very easy to use and there is a great choice of cars to look at. Everything was just great. I would recommend this company to everyone. Good work Atlas choice! … Read Full Review

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★★★★★

“ease of car hire”

Written on: 22/08/2016 by karkiwi (1 review written)

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one of the best car hire to use as well as the cheapest .The staff we had were very friendly and it didn't take any time to get our car for us ,which is nice ,because who wants to wait around after a long trip.The only thing I had a grip about was the drives seat, it needed a cushion as it was just about on the floor, I know it was cheap but it was too low to the ground , apart for that all was good & I am hiring another of you soon . The car seat I would like to know about before the purchase… Read Full Review

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★★★★★

“Great service”

Written on: 21/08/2016 by jmark18 (1 review written)

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Even though we arrived after office hours and very frustrated due to flight delays, the service was quick and friendly. We were so pleased that we are booking again today… Read Full Review

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★☆☆☆☆

“terrible website”

Written on: 20/08/2016 by qtMunro423 (1 review written)

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worst car hire website. remembers nothing for a series of bookings. Says you can log in...but no way to register. Went to the contact us bit of the website...but guess what it didn't work. in the end went to the Budget website which worked like a dream. So would I go back to atlas......not until they sort their website… Read Full Review

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★☆☆☆☆

“Don't book Atlas if want value and service”

Written on: 19/08/2016 by Underwood324 (1 review written)

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I booked my car hire for Cagliari Airport in Sardinia online with a covering question asking Atlas Car Hire how they could speed up my check in when collecting the car as we have a very tight deadline. They ignored the question for a few weeks and when I chased them said they ould not help "because there would be other customers at their check in when I arrived." Thanks for that piece of illuminating information Atlas- I had no idea there would be other customers (although come to think of it… Read Full Review

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★☆☆☆☆

“not happy with the services”

Written on: 16/08/2016 by kilo1973 (1 review written)

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I have rented a car from Noleggiare car rental through atlaschoice and collected from Cagliari airport and to be honest they guaranteed a "C" Class vehicle which in my opinion was not the case, It was a white 1.4 cc PETROL toyota Yaris which for whoever has been in Sardinia for holiday will know these kind of cars will not be suitable for going round about in Sardinia especially in the rural areas of the country. BE CAREFUL, do not pay for any extra money for any gold packages on the website… Read Full Review

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★☆☆☆☆

“voucher for Toyota Auris or similar, but only at an...”

Written on: 16/08/2016 by FrankHeemskerk (1 review written)

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I had a voucher for Toyota Auris or similar, but this car could only get them at an extra charge. They overwhelmed with also a supplementary insurance, leaving me with a lot of extra cost. Your itinerary is detailed below. Our Partner: Budget EMEA - EU Pick-up at: Perugia Airport in Italy Drop-off at: Rome Fiumicino Airport Selected car class: CDAR (Toyota Auris 5door or similar) Pick-up date/time: 30 Jul 2016 12:00 Drop-off date/time: 06 Aug 2016 11:30 Extras Requested: N/A (note that any… Read Full Review

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★☆☆☆☆

“DONT BOOK WITH THIS COMPANY WHATEVER YOU DO!! HOLIDAY...”

Written on: 16/08/2016 by bxFournier180 (1 review written)

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They use dodgy unreliable agents! And then blame them for their music stakes! No car on arrival even though booking all in order they had just ran out of cars, I rung atlas choice to try and sort and it took them 5 days to ring me back and sort!!!! Use ecomnomycarhire.com a lot better company!!!… Read Full Review

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★★★★★

“everything ok, we like it, very quikly, recomended by...”

Written on: 15/08/2016 by RohanEdmondson446 (1 review written)

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everything ok, we like it, very quikly, recomended by friends, the only thing didnt no, is that i need to have credit car, but it isnt your fault… Read Full Review

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★★★★☆

“Great Car”

Written on: 14/08/2016 by vishdriver01 (1 review written)

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We had no issues with car hire, we were picked up from the airport quickly and we got a bigger car with free sat nav built in. Overall a very pleasant experience. Only issue was Gold Car rental seemed to be ver slow in checking the car out when returned and the shuttle service to the airport was with a very grumpy driver who also expected to be tipped… Read Full Review

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★☆☆☆☆

“definitely worst ever!!!”

Written on: 14/08/2016 by KyleighSimpson96 (1 review written)

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do not believe that they offer best rental price, I could have rent twice with same money I paid, they never accept their mistakes and bad customer service manner. I recommend you not to use Atlas choice otherwise you will be regret… Read Full Review

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★☆☆☆☆

“Rip Off Merchants ”

Written on: 13/08/2016

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Between Atlas Choice and their Agents Drivalia in Alicante they schemed my 11 day car hire costs to the tune of an extra €334 on collecting the car. Avoid AtlasChoice and Drivalia like the plague. Gangsters! … Read Full Review

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★★☆☆☆

“Slow and poor customer service”

Written on: 12/08/2016 by sdbeasley (1 review written)

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Firstly, it was very slow going getting to the desk, even with 3 staff members. It seemed like they were asking for repeat information from everyone, that had already been filled in online, vastly delaying the process. I was forth in queue at arrival to desk but it took over an hour to get seen to. Secondly, once at the desk I was told that the vehicle I had requested (Opel Insignia), specifically for its size due to carrying 2 sets of Snowboards and Skis (clearly visible when being booked… Read Full Review

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