Economy Car Rentals Reviews - www.economycarrentals.com

★★★★☆
3.6 / 5
70% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“GOLD car Milan to be avoided / ECR doesn't reply at...”

Written on: 26/11/2014

I use 20 times per year a rental car; half of them with ECR usually it works ok, but last time in Milan it went wrong; although I had full insurance from ECR I or needed to accept a 25 euro / day extra insurance or sign a liability form - a large list of car spare parts - where I was liable for more than 22.000 euro ! also they charged extra admin fee for gasoline, regardless if you would return the car full or empty. Most people - their was a queue waiting for more than a hour - had similar… Read Full Review

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★★★★★

“Great Company”

Written on: 26/11/2014 by jensjday2 (1 review written)

We love Economy car rental. They have been easy to deal with. And we find that they are one of the cheapest companies… Read Full Review

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★★★★★

“Returning”

Written on: 20/11/2014 by sonta (1 review written)

I used economy car rentals before and was more than happy with the service I got. Car Rental is a minefield of additional extra's when dealing direct and with economy I am happy that if there are any disputes they will bat for me. I can speak to economy and that was certainly not the case when dealing with Eurocar. Peace of mind is worth a bit extra… Read Full Review

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★☆☆☆☆

“Worst ever! Do not trust a reservation!”

Written on: 19/11/2014 by JLemoine (1 review written)

Three days before travelling booked a car for a return segment of a trip. Booked flights, train, hotel. The morning of departure get an email to say car is not available and order cancelled, not even an apology in email, no offer of assistance. One hour of frantic phone calls and $650 later was able to get a car from one of the bigger companies that made the extra effort to salvage my trip. Never, never trust them!… Read Full Review

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★★★★★

“excellent preliminary communication”

Written on: 18/11/2014 by CamrenWyatt460 (1 review written)

We haven't received the car yet, so this isn't a final comment. However, all the steps leading up to the rental, communication/changes in dates and details of the rental/price, have given me a very good impression. Fast and accurate response to our questions and needs, and a very fair price compared to other websites or even our travel agent's recommendations. I hope the actual rental experience is as good as this stage… Read Full Review

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★★★☆☆

“Careful with reservation date!”

Written on: 13/11/2014

When making a change in my earlier reservation, after selecting a revised start date the program immediately and automatically selected a departure date, which was different from what I had selected. I missed it and my reservation was canceled with the loss of a cancelation fee… Read Full Review

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★★★★★

“reliable and great prices”

Written on: 12/11/2014 by aronsteve (2 reviews written)

I have used economy on many trips with great satisfaction Their prices are unbeatable and their phone service is very competent My only qualm was that when i picked up the car at buchbinder on my last trip to Stuttgart Germany they wanted to put a large guarantee amount on my card (the site does not mention it )they would not accept my wifes card that did not have my limit even though she was present at the rental desk. Only after an hour and a half and a lot of pleading did they agree to use… Read Full Review

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★★★★☆

“Excellent Deal”

Written on: 12/11/2014 by Salopians (1 review written)

We are regular visitors to Cyprus and always rent a car for the duration of our stay. This is the second time we have rented from Economy Car and have been pleased with the transaction on both occasions. They provide all that we look for in hiring, built in Zero excess with full insurance, second driver free, unlimited mileage and much more. We know our car will be provided by a reputable company. This year we were welcomed by a very polite & happy team who even escorted us to the (airport) car… Read Full Review

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★★★★★

“Hassle Free”

Written on: 02/11/2014 by bzO'Hara109 (1 review written)

I have been using Economy Rental Cars for 4-5 years and find these services excellent across the world! Usually I pick the cars at airports and have encountered no problems with the suppliers. I have found this service to be invaluable. It's quick, efficient and upgrading to other vehicles is not a problem. The insurance is an extra bonus because most car rental companies charge ridiculous fees for insurance and I find Economy Car Rentals reasonable. I highly recommend them… Read Full Review

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★☆☆☆☆

“Stranded Abroad - Do not use”

Written on: 02/11/2014 by Stubie1 (1 review written)

We were stranded at Dalaman airport because Economy Car Rental's supplier did not turn up with our car and did not answer their phone. Had to pay for a taxi to Kalkan (£70+). Very poor customer service from this company. Had no interest in the costs incurred by their failure. Referred us to the small print. After ten weeks of phone calls and emails, I finally got my deposit back. Find someone else… Read Full Review

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★☆☆☆☆

“What a rip off.”

Written on: 25/10/2014

This was a total waste of money. I paid $70 up front which I expected to be deducted from the total cost. Instead, this seems to be a broker commission. I could have rung Thrifty cars direct and made a booking myself. This I will do next time. Thrifty were excellent to deal with and provided a new car for my use. Never, ever, be tempted to use the Economy site. They suggest a cheaper rate than others, do not have a rental place at New Plymouth airport and do nothing but make the booking… Read Full Review

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★☆☆☆☆

“Be aware of up-charges and insurance costs!”

Written on: 23/10/2014 by Beasley168 (1 review written)

Be aware. I have rented cars weekly across the US for business a never once asked for proof of insurance. My proof was home in my car where the insurer told me to keep it. Economy manager would not allow me to bring up an electronic version, but wanted a printed copy to be sure the coverage was still active. If I can pull up the policy on the insurers website, the policy is active! My only option was to pay either $29 or $39 per day for their insurance coverage. I refused, They then charged me… Read Full Review

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★☆☆☆☆

“On arriving at airport there was no car booked!”

Written on: 21/10/2014 by AreliRhodes60 (1 review written)

I booked a car through them which was not available upon arrival. After a 13 hour flight and no car and after speaking with their customer service team for an hour they agreed to reimburse me for a local car hire so long as it was with one of their partners (National). After 4 months they respond: "As a result of the bad partnership and cooperation and the bad service provided to our customers by FLIGHT CAR, we have finished our partnership with them." but they negate to pay for the… Read Full Review

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★★☆☆☆

“poor customer service ”

Written on: 19/10/2014 by Blazeq426 (1 review written)

Booked with economy when we got to phoenix our car was with sixt I paid a deposit to economy now I can't get it back as sixt refuse to acknowledge it… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 15/10/2014 by dravla66 (1 review written)

Very frustrating experience when dealing with ECR support, poor grasp of English language, impolite staff. Unfortunately I had an accident and had to activate the insurance policy I thought I had. Since I had purchased the full package incl. excess protection I expected to be protected, but opposite is true. ECR support tried to put as many obstacles as possible and did everything to reject my claim. After 3 months I am still waiting for the outcome (of course, I had been charged for the… Read Full Review

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★☆☆☆☆

“Got a surprise free DOWNGRADE. Never got a response...”

Written on: 13/10/2014

I rented a car, order 1895576. It was supposed to be a Toyota Yaris. When I arrived to FireFly desk they told me I could take an old, battered up Fiat Panda or wait half an hour and get a Yaris. Since I had a lot of luggage and already paid for the Yaris, I decided to wait. I must remark that it was very hot, and me and my family had to wait in the sun since there was no shade and there were about 10 other customers waiting. After about 1 hour they told me that there won't be any Yaris, and… Read Full Review

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★★★★★

“Good”

Written on: 12/10/2014 by wishingonastar (1 review written)

Found this service excellent.The car was delivered to our Hotel. The car was in excellent condition. Smooth transaction and confirmation email and e voucher came within the hour. Would highly recommend… Read Full Review

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★☆☆☆☆

“no satisfaction ”

Written on: 09/10/2014 by kathleen1950 (1 review written)

Took deposit from us sent us to sixt for the car they won't acknowledge the deposit been overcharged never again… Read Full Review

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★☆☆☆☆

“Horrible, Horrible, Horrible!!!”

Written on: 09/10/2014 by markbham (2 reviews written)

Please, please do not use this company!!! I rent cars in the UK every week and regularly overseas. I was suspicious of their pricing in Dubrovnik and when it came to collect my car I can see why! I too was told that I could collect from their City Office, and coincidently they had no knowledge of it when I was searching the streets looking for it (as I've read in another review). Called their customer service who were rude and pathetically unhelpful. They basically said "tough luck" which is… Read Full Review

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★★★★☆

“process of reservation”

Written on: 09/10/2014 by akClayton287 (1 review written)

Reservation was so easy. I will see what kind of car would be. We are happy.Thank you … Read Full Review

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