written by mygeka on 25/02/2024
I have been using the service for 10 years. I ask you to withdraw the good reviews that I wrote about them. The service has definitely deteriorated. The last 2 bookings were a negative experience. Payment was taken twice: on the website and at the car dealership. The dealership gave me a different car than the one I had booked, in poor condition. Prepayment cannot be returned. Long correspondence with this company does not lead to results. It is clear that the company is in a sad state and will close soon. Unfortunately, you will have to give them up forever. I don't recommend it!
written by 310Hull on 24/11/2023
once left at airport stranded no car next time car hire firm found a 1 inch scratch 24 inches under the car would only be able to see it on a ramp
written by pepe12377 on 22/09/2023
Will never use again due to not accepting my card. But when i was booking online card was accepted.. misleading.
written by zeno74 on 11/09/2023
I was travelling from Sydney to Vienna 30 hours. Couldn't wait to get the car and drive another 2 hours to our hotel but they didn't give us the car. They said international driver's licence was required. When I asked where was that written, they said it's on the voucher. I asked them to show it to me but they couldn't, because it was not on the voucher. We had to hire a car from another company which was next to them and we ended up paying more than twice as much. Interestingly they didn't ask for international licence. We didn't even get the deposit back! It was not economical at all.
written by on 21/07/2023
I've been very disappointed by my recent experience with ECR after using them for a car rental from Orlando airport with a car supplied by Dollar. The main incentive for using ECR was their 'Zero excess' insurance but Dollar looked at my suppled paperwork from ECR and told me that this insurance isn't covered by Dollar and I would be responsible for the slightest scratch to my rental car. I was also charged around $40 Dollars more for the rental as the representative at the airport desk said that was the amount that he had on his system for me to pay. I immediately contacted ECR and although I received a promise that this would be looked into and dozens of emails to them (with assurance that this has been escalated to a priority) I am still to get a reply about these 2 points some 11 weeks later........things can not take this long to check with Dollar. I would not recommend using this company as you just can't get any form of proper response from them......why was I overcharged and why as a UK citizen was their insurance not valid in America, surely that's 2 very simple questions to respond to?
written by SantinoKennedy245 on 21/07/2023
I booked a car through this website and paid with an AMEX. The vendor did not tell me that the actual car rental place does NOT accept AMEX. When I arrived I was given a choice of not getting the car or paying 3 times as much as was quoted. The vendor responded to my query by saying that informing clients of this is not up to them but up to the client to do their research. I'm saving you the trouble, use this vendor at your own risk. Pay a little more and ensure you don't get ripped off like I did.
written by BenHammond251 on 18/02/2023
When booking I entered my husband as the main driver, but on reservation voucher the system put me instead. So we had a problem in morocco because i did not want to drive. We had to pay extra for additional driver- my husband, who should be the original driver anyway. I think that happened because I used my credit card for the reservation. They are not answering email, no customer support!!! Horrible!
written by Francesco77 on 21/12/2022
After booking a car in Elgin Scotland on the 1st of November I called the office, just to find out there were no cars available and the booking had to be cancelled. After more than a month they still refuse to refund me! Stay away
written by FiLnice on 13/10/2022
This is what happened to us...i emailed twice to Economycarrentals but they never ever had the decency to reply! WE DEMAND TO BE COMPENSATED FOR OUR RENTAL AND THAT YOU STOP WORKING WITH "CARWIZ" AND DO A PROPER CHECK WITH THE COMPANIES YOU COOPERATE...THIS COULD HAVE BEEN VERY DANGEROUS FOR ME AND MY FAMILY! “The most dangerous people to rent from...stay away! We booked a car and after arriving at the place the car which we were given was a Fiat Punto and from the first look i did not like something. My wife was not so keen either as we also had our little daughter 2 years old with us! The child seat we got which we paid 30 euros rental for 5 days was in just ok condition! I told the person in charge that we had paid for a car in the category of Suzuki Ignis and that we should get a newer car in a better condition. He assured me that the car was fully serviced and was in the same category. The man for 6 minutes was noting down scratches which there were so many around the car. Anyhow we left and on the motorway when we would go above 90 km per hour there was a weird noise at the front of the car. We decided to drive around 70 km per hour until we reached the village where we had booked. It was late so next day morning i called the office and a lady told me that if i feel uncomfortable with the car i should drive it back (1 hour drive) to get another one. She said i don_t have 2 people available to pick it up as we need 1 person to drive the platform and 1 person to bring a new car for you. I told the lady why? Send one person with the new car and he/she can drive ours back. She said no we cannot drive a car that might have an issue?! So i asked her _you don_t want to take the risk driving the car back but you want me to take the risk and bring it back?_ It was our holiday time so for the sake of my family being safe i decided the next day early in the morning to drive it back. The car had no battery...so i had to push back and forth in order to u-turn so that i could gain speed as there was a bit of decline. Managed to start the car and on the motorway i could hear a weird sound still around 70 km and frankly honest was not comfortable at all. 30 minutes before arriving at the office at Herakleio the steering wheel was disabled along with the radio going on and off...things were shady with this car and i am glad i managed to drive to the place in order to get a different car. Worst experience ever and i did warn them that they are dangerous people and what if anything worse would happen if we were with our little girl...such people should get their license taken and the authorities should had been checking if they actually service their cars and they are not operating just to get some cash from people.”
written by GuyAndGirl on 03/10/2022
The company doesn't have any customer service. We emailed them numerous times, with no feedback. Could not rent a car as we changed our main driver due to unforseen circumstances. Lost our deposit because of this. I would not recommend them.
written by GunterHermans on 05/08/2022
I rented a car at Arlanda airport, just to receive a mail later on that the pick up was outside of the airport. End result: delayed flight, no bus to their office anymore, no response on my calls. Got the no show status and lost my money. I will never use this company again.
written by shaibd on 20/07/2022
Rented a car with insurance from EconomyCarRentals in Dublin airport on April. I damaged the car which the policy covers, and the company refuses to pay me back the cost of repairs (€1,403.59) under the excuse of not receiving an email from the rental company for 2 whole months and counting (if they really wanted the information, a simple phone call will sort everything immediately). Looking into hiring a lawyer. Be careful when dealing with this company.
written by SAndryszkiewicz on 14/04/2022
We have not accepted additional rental insurance, which we have been charged (78 euro for 3 days). We hold a 1-year excess insurance policy to avoid paying extortionate "premium insurance fees" As we paid 35£ for 1-year premium insurance excess. . So if they have said anything about buying premium insurance, we would have declined it, but the staff at the rental desk didn't even mention any insurance. We have been told that we are just paying the rental fee and fuel admin fee and fuel charge. If the vehicle is returned with a full tank, this would be refunded. We were under the impression that we are paying Euro 52.98 and on top of that a refundable fuel deposit. They have also charged us for an additional driver for 3 days, despite adding the additional driver for 2h on the last day of the booking: Then they charged us for "paying with a debit card" - despite paying with a credit card and this was their justification for charging us the premium for the insurance. This is unacceptable and we will not be paying for these charges. We haven't even been given any documents to sign. So as far as I am concerned, we are only liable to pay for the 52.98 for the rental and 1 additional day for the driver. I understand that you are just the agent who took the booking, but you should be the one looking after us, not them,
written by Franciscosanchez on 08/02/2022
I made a reservation with this company. I paid extra money for a full refund policy. 3h after the reservation I asked for a refund and i was denied. They offered a discount for half of the amount paid in the next rental, which i obviously denied. Do not make the mistake of getting misguided by their apparently cheap price, it's all a fad. I now have to deal with my bank to file a charge back, i really dont care about the money, it was only 130€, but i really cannot let this people win. Deficient customer service. Rude and they only pay you attention when you tell them you are going to try to file a charge back.
written by Heidi1993 on 04/02/2022
Booked and SUV, but received a non-SUV. Alongside with Sixt in Moldova. They still list that Kia XLine is a SUV and continue to do so, despite me complaining a month ago! Irresponsible!
written by ZackeryRoss on 13/01/2022
Выбирайте рент-фирму с хорошей репутацию, а GREEN MOTION, ECONOMY CAR RENTAL НЕ ВЫБИРАЙТЕ потому что (подозреваю) их бизнес-модель: предложить дешево основную услугу и выставить штраф, компенсируя низкую цену аренды. Взяла машину в Кракове (Польша) через агрегатор Economy Car Rentals. Название реальной арендной фирмы узнала когда забирала машину. Это оказалась фирма Green Motion. Осмотр мной машины проходил фактически в темноте, машина была чистой но! не после мойки. После сдачи машины менеджер загнал ее на мойку и обнаружились сколы и царапины. Мне выставили счет на 500 евро за 3 потертости размером от 1 до 3см и 1 скол у ручки. Расценки на ремонт арендованной машины в Польше фирмы Green Motion: потертость (неглубокая царапинка, как будто краска облезла чуть- чуть) размером 1 см - 87 евро, потертость (нечто похожее на царапину но не до металла) побольше размером 3 см - 174 евро. Плюс надо оплатить простой машины во время ремонта, доставку машины в ремонт и другие услуги. МОИ СОВЕТЫ КАК ИЗБЕЖАТЬ НЕЗАСЛУЖЕННЫХ ШТРАФОВ - заставьте ПОМЫТЬ МАШИНУна мойке. Если эта услуга платная - ЗАПЛАТИТЕ. Или салфетки вам в помощь. - тщательно ПРОВЕРЬТЕ каждый сантиметр, особенно МЕСТА МАЛОЗАМЕТНЫЕ - ручки, обратные стороны зеркал, диски, зона бампера. Имеет смысл заглянуть вниз и осмотреть днище. - Не забудьте ПРОВЕРИТЬ внутри САЛОН, фиксируйте любые царапины даже если вам кажется что они пустяковые. - СДЕЛАЙТЕ ФОТО И ВИДЕО проверки, это поможет в суде если счет будет больше депозита. - Все сколы, любые виды царапин, потертости, неровности- ФИКСИРУЙТЕ с менеджером. По итогу попросите РАСПЕЧАТАТЬ ВСЕ ОТМЕТКИ и проверьте, чтобы менеджер расписался. Выводы из моего неудачного опыта аренды в Green Motion, они же Economy Car Rental - Если бронируете через агрегатор сначала узнавайте название арендной фирмы, ПРОВЕРЯЙТЕ МАШИНУ ТЩАТЕЛЬНО, даже новую, не жалейте время и ПРОВЕРЯЙТЕ РЕПУТАЦИЮ арендной фирмы!!!
written by KonstantinosE on 08/09/2021
Terrible experience. I trusted TrustPilot in order to proceed with a car rental via EconomyCarRentals and it went from bad to worst. I wanted to rent a car for a week and I paid full insurance in order to avoid the deposit on my credit card. When I went to the rental company they had made the booking with, called "Green Motion" near the Athens airport, the lady at the reception had a really bad attitude from the moment we walked in. (You can check the reviews on Google and you'll know what I mean) Anyhow, we got to the point where she told me they would keep a deposit of 806,00€ and that the agreement of full insurance was between me and EconomyCarRentals which seems like a joke. So in case anything happened I would have to pay the rental company and then try and get the money back from EconomyCarRentals... In the voucher I got after I made the booking it says Excess:806 EUR for damages and theft 1450 EUR and below it says Guarantee / Deposit / Bond:806 EUR. So they are basically saying we cover you for 806,00 EUR damages but there is also a deposit of 806,00 EUR on your credit card... In the end I did not get the car because my credit card limit was exceeded (guess what, that's why i booked full insurance at first place). I offered the company credit card because I told them my company would be paying for the car but they could not accept it because it was not under my name, which is understandable but I was trying to find a solution. The lady at the "Green Motion" car rental company did not care at all, she never tried to find any solution, she just said call your agent (ECR) and cancel the booking for all I care. When I called ECR a representative told that they cannot return the pre-payment of 90,00€ (Which is approx. 3 days car rental payment, 31,00€/day) I had made because it was my fault I did not provide the credit card for the deposit. I learned the hard way but a piece of advice to anyone reading this. Book a car directly with a car rental company and not through agents who claim to offer you better prices, you never know in what kind of trouble you will find yourself. They may keep the 90,00€ deposit if they are so eager for money but they sure lost more than 1 potential customer. I definitely will warn all my business associates about this unpleasant experience.
written by on 17/06/2021
This review is by association with Yesaway. I rented a vehicle through EconomyCarRentals. The supplier was Yesaway. I have been waiting 3 weeks to have my deposit returned. I have called Yesaway multiple times. I have asked for a supervisor and never spoken to one. They have indicated they would give me a return call. It has never happened. I recommend not using EconomyCarRentals because of their association with Yesaway.
written by Brooksxx487 on 08/06/2021
Terrible company to deal with, with all the chaos going on, you would think that they would be reasonable with late cancellations etc but no. It appears an email didn't go through to them when we cancelled our booking and as a result they are refusing to transfer their charges to a rebooking. Remarkable profiteering. Used them many times but never again, be warned, zero customer care, typical of the bucket shop they are.
written by vincent98000 on 10/03/2020
NUMBER ONE RIPPOFF COMPANY Please avoid! They advertise No Cancelation Fees on their website, but still charge you if you do! Please double your statement!! Will never come back to this miserable company
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers