Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.3 / 5
200
84.5% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“No Complaints - excellent ”

Written on: 26/07/2016

Excellent, efficient service, car was exactly what was specified brand new with sat nav. Even dropped us off at terminal in the car so we didn't have to unload luggage for courtesy bus. Advice, just exit terminal when you arrive as if you are leaving airport, a rep will be there at arrivals and direct you to right and down tunnel under terminal for courtesy bus to their depot. Won't hesitate to use again based on recent experience. Buenos! Gracias… Read Full Review

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★★★★★

“Best Car hire Company by miles!!”

Written on: 25/07/2016 by Mikeybren76 (1 review written)

We hired or car again this year from Malagacar.com. Once again as with all other rentals with them it has been a great experience. You are guaranteed a great car from a professional staff and all at the best rates I have found over the years. We took the full pack option this year which included VIP check in and extra insurance which meant I could pay with my debit card and no delay on return. Also the half/half fuel option was great with no hidden fuel cost(pay for what you get) and still… Read Full Review

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★★★★★

“The most cost effective car hire on the Costa del Sol”

Written on: 19/07/2016 by Reilly1949 (1 review written)

Great car hire company, always helpful. Fab rates and nice guys/girls in reception :) rates are such good value, cars nice and clean and occasionally I get an upgrade...yay :) I generally find if you are nice to people they are nice back to you....just a thought. My brother recommended you a few years ago and I have used you ever since would not go anywhere else. Muchas gracias, see you in Sept… Read Full Review

Malagacar's Comment

Written on: 25/07/2016

Hi, thank you very much for your loyalty! See you in September :)

Best regards,
MalagaCar.com

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★★★★★

“fantastic customer service, hassle free car hire.”

Written on: 16/07/2016 by Chrislong123 (1 review written)

Fantastic service last year from Malaga car hire, we hired Renault Megane the car was immaculate. Full pack taken out and completely hassle free. We paid by debit card and no excess held back. Just booked again for this years car hire. Hope the service is just as fantastic… Read Full Review

Malagacar's Response to Chrislong123's Review

Written on: 25/07/2016

Thank you, see you soon!

Best regards,
MalagaCar.com

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★★★☆☆

“Malagacar hire”

Written on: 12/07/2016 by cfMunn348 (1 review written)

I have rented from malagacar hire for second time. The first was good and prestige category was spotless, car in very good condition .good service too As it should be a prestige models . Second time was not good at all the same category prestige .the deference was huge in terms of products .these car was dirty not clean at all the seats with dust and bits of food . Till hear it's steel understandable November time to clean it OK not probably But a car with warning in… Read Full Review

Malagacar's Comment

Written on: 13/07/2016

Hi,

We are sorry to hear that you had a bad experience with us. Please let us know your booking number to check this out. Thank you.

PS: With malagacar.com you can request a car change at no extra cost if you are not happy with the one provided.

Best regards,
MalagaCar.com

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★★★★★

“best car hire”

Written on: 11/07/2016 by baNoble345 (1 review written)

Hired car several times over the last couple of years fast efficient service vr ery helpful staff shuttle bus on time at the airport no long queues like inside the airport would highly recommend malaga car.com half tank fuel policy… Read Full Review

Malagacar's Comment

Written on: 13/07/2016

Thank you very much! We hope you had a great holiday in Malaga.

Best regards,
MalagaCar.com

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★★★★★

“Carhire Malaysia.com”

Written on: 06/07/2016 by Papendrecht (1 review written)

For the fourth time I hired a car from malagacar.com I got a brand-new new Toyota Yaris. Service was kind and fast. Also at returning the car things went in a very friendly and quick way: only a short look at the mileage and fuel. Within a few minutes we find ourselves back in the shuttle to the airport. Without any doubt I will certainly choose malagacar.com again.!!… Read Full Review

Malagacar's Response to Papendrecht's Review

Written on: 13/07/2016

Dear customer, thank you very much for your message. We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“Always Great Service”

Written on: 02/07/2016

Always use Malagarcar.com at Malaga Airport. Service is excellent. Check in quick as possible depending on number of arrivals. Cars great. Fuel requirements great. If your lucky,delivered to Airport in car at end of hire in you car. Have never had a problem. First class… Read Full Review

Malagacar's Comment

Written on: 13/07/2016

Thank you for your review!

Best regards,
MalagaCar.com

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★★★★★

“Reliable quality and friendly ”

Written on: 27/06/2016 by MJPaterson2016 (1 review written)

Dear MalagaCar I would like to thank you once again for your wonderful service when we rented a car from you a few weeks ago. I hire from you a few times each year and it is always a pleasure. The car was perfect, the service was quick and professional and it was an easy, simple and relaxing way to arrive and pick up our car. The staff were all very friendly and we were well looked after… Read Full Review

Malagacar's Response to MJPaterson2016's Review

Written on: 28/06/2016

Dear Paterson,

Thank you very much for being such a loyal customer! We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“Did exactly what I needed!”

Written on: 26/06/2016

Paid slightly extra for quicker service, and the extra insurance, to guard against any irritating issues, such as damage, etc. Car was fine. Be aware to go out of main entrance, then turn right, (200 yards) to be picked up by minibus. (Obviously MalagaCar) Simple, but also easy to follow signs to Airport Car Hire, at lower level. You do not want this area. Also, would be sensible for them to put a simple map in the car, for when you return the car to the airport. (And getting out of airport/to… Read Full Review

Malagacar's Comment

Written on: 28/06/2016

Thank you very much for your review! We hope you come back very soon.

Best regards,
MalagaCar.com

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★★★★★

“The Best Company.”

Written on: 17/05/2016 by Torash (1 review written)

We have been holidaying on the Costa del Sol for 14 years and book at least 3 times a year and always use your company. No other company comes close to the service and quality of cars you provide. Only once have we had a problem and it was rectified immediately. I always recommend Malagacar to all our friends and family when visiting and they too are equally impressed. Well done Malagacar.com. See you soon… Read Full Review

Malagacar's Response to Torash's Review

Written on: 23/05/2016

Thank you Torash, we hope to see you again very soon!

Best regards,
MalagaCar.com

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Torash's reply to Malagacar's Comment

Written on: 23/05/2016

Be with you tomorrow morning.

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★★★★★

“Efficient, Value For Money Service”

Written on: 14/05/2016 by judyreid2000 (1 review written)

This is a very professional company who give excellent service. We were greeted at the airport by a friendly member of staff who drove us to our car. At the car depot the pick up of our car took less than 10 minutes. There were no long queues to wait in or endless paperwork to complete. On our return to the depot at the end of our holiday the process took 5 minutes and we were immediately transported to the airport. This is the smoothest hire car operation I have ever had at Malaga Airport and… Read Full Review

Malagacar's Response to judyreid2000's Review

Written on: 16/05/2016

Hi,

Thank you very much for your excellent review! As you said, we cannot guarantee a specific model, but we show the options available in each car profile (clicking on car's photo in the quotation page).

We hope to see you again very soon!

Best regards,
MalagaCar.com

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Judyreid2000's reply to Malagacar's Comment

Written on: 16/05/2016

We are about to book again for December and would appreciate a PROMO code as a sign of goodwill
Kind regards

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Malagacar's reply to Judyreid2000's Comment

Written on: 23/05/2016

Hi, please try this one: HELLOFAN
Regards,
MalagaCar.com

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★★★★★

“You've tried the rest - Now try the Best!”

Written on: 13/05/2016 by AMW993 (3 reviews written)

Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Manager Alberto Anglada for running an excellent team. Thanks!… Read Full Review

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★★★★★

“Excellent service / spotless cars.”

Written on: 10/05/2016 by Nicolay (1 review written)

During 2015 & 2016 I have frequently rented at Malagacar.com (always on the "full insurance" basis): excellent & quick service (both in & out), spotless clean cars, no surprises whatsoever. In comparison to the big international players, which I used before (for over 10 years), the price/quality at Malagacar.com is simply excellent. I can only recommend this company as 5 star rated. … Read Full Review

Malagacar's Response to Nicolay's Review

Written on: 16/05/2016

Hi Nicolay, thank you very much! Please come back anytime.

Best regards.
MalagaCar.com

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★☆☆☆☆

“Fuel Rip Off”

Written on: 12/03/2016 by raphaeldoyle (1 review written)

They claim No Fuel Ripoff. Not true. I carefully brought the car back with appreciably more than the half tank they gave me and still they put the whole amount on my credit card without telling me. They are hard to get hold of and then don't listen and don't try to put things right. Also the pick up from the airport was absolute chaos and the queues at the office were very long and being dealt with with all the customer attention of a benefits office. They have my money and the fuel I bought… Read Full Review

Raphaeldoyle's Response to raphaeldoyle's Review

Written on: 14/03/2016

In fairness, I have now had an email apologising that there was a glitch in their online booking system so that it appeared I was not due the refund when I was. They tell me they are refunding the fuel charge. So now that I'm less angry I should add that the car was great and malagacar.com is very convenient - and they do respond to complaints!

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Judyreid2000's Response to raphaeldoyle's Review

Written on: 16/05/2016

I am worried now .I have not checked my credit card yet. I have just come back from holiday and given them a brilliant review

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Malagacar's Response to raphaeldoyle's Review

Written on: 15/03/2016

Hi,

We are really sorry for this incident and the amount of 37,80 € will be refunded to your credit card.

We claim "No fuel Rip off" and this is true. When you made the booking there was a technical error that didn't display the different rate packs we offer, so your reservation was registered as “Basic pack” in our system, meaning that the fuel must be paid in advance and return the car empty. When you called on Saturday, my colleague Miguel saw the basic pack was applied to your booking, so there shouldn't be any refund for unused fuel, but I've checked the system and I can see that you were not offered the different packs (please have a look at your booking confirmation), so I understand the reason you were confused and brought the car with fuel.

Please accept our apologizes.

Regards,
MalagaCar.com

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Raphaeldoyle's Response to raphaeldoyle's Review

Written on: 14/03/2016

In fairness, I have now had an email apologising that there was a glitch in their online booking system so that it appeared I was not due the refund when I was. They tell me they are refunding the fuel charge. So now that I'm less angry I should add that the car was great and malagacar.com is very convenient - and they do respond to complaints!

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Judyreid2000's reply to Raphaeldoyle's Comment

Written on: 16/05/2016

I am glad you resolved the problem because I think they are a great company

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★★★★★

“no hidden charges”

Written on: 04/02/2016 by martincu (1 review written)

I would thoroughly recommend Malalgacar.com. I used a different company last time and was charged a lot more and they added on hidden charges. Malagacar.com quotes the price you pay plus petrol and it works out a lot cheaper. Don't be put off by not being in the terminal as it is a lot quicker than the ones in the terminal and there were no queues. The bus waits outside and it is 2 minutes to the car hire depot the bus leaves you right back at the entrance to the airport terminal as it can be… Read Full Review

Malagacar's Response to martincu's Review

Written on: 15/02/2016

Thank you for this great review! Please come back anytime.

Best regards,
MalagaCar.com

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★★★☆☆

“Getting more expensive!”

Written on: 02/02/2016 by TravellerEmma (1 review written)

I have used Malagacar.com at least three times before and been impressed by the value for money and never had an issue with the cars provided or the service (although a little grumpy). However, I went to book again this year and was told that as I had provided a positive review previously on their site I would receive a discount code. I emailed them and asked to quote including the discount. The cost came back way more than I had paid last year! I queried this and they said it was unfortunate… Read Full Review

Malagacar's Response to TravellerEmma's Review

Written on: 15/02/2016

Hi,

Unfortunately, August is the most demanded month of the year. Actually the price is pretty fair. Anyway you can always make a new booking with us if prices drop, of course without cancellation fees.

Best regards,
MalagaCar.com

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★★★★★

“Good Cars and good Service”

Written on: 28/01/2016 by scKennedy427 (1 review written)

Have used Malagacar a number of times and found the quality of service, the quality of cars and the rental cost to be very good… Read Full Review

Malagacar's Comment

Written on: 15/02/2016

Thank you! We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“Trustworthy car hire company”

Written on: 23/01/2016 by godare (1 review written)

I hired diffrent cars from Malagacar 5 times . Never had any problems on the arrival or when leaving a car. Usually cars were almost new , clean and there was no problem with fuel policy. If you don't want to have a headache it's a good choice… Read Full Review

Malagacar's Response to godare's Review

Written on: 25/01/2016

Thanks for your message! Please come back anytime.

Best regards,
MalagaCar.com

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★★★★★

“Fantastic company”

Written on: 18/01/2016 by PaulWattam (1 review written)

This was the best car hire experience I have ever had. The collection was so easy, with a courteous and prompt service. The car was very well looked after and new. The price was excellent and the return of the car went so very smoothly. I could not be happier at the quality of the service provided and the complete professionalism shown by all the staff, so I would like to send out a massive thanks to you all and I shall be using you everytime I go to Malaga… Read Full Review

Lordalfwhiting's Response to PaulWattam's Review

Written on: 21/01/2016

I am impressed by this review so have requested a quote but unfortunately two days later I'm still waiting for an offer to my request. Wonder why??

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Paulwattam's reply to Lordalfwhiting's Comment

Written on: 22/01/2016

They do take about 3-4 days to reply sometimes, which is annoying, but they do come back to you.

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Albertomalagacarcom's reply to Lordalfwhiting's Comment

Written on: 23/01/2016

Hello, please send me an email to us so I will check your requeste status. Thanks, Alberto

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Buywinehere's reply to Albertomalagacarcom's Comment

Written on: 11/02/2016

I've just sent an email this evening for a quote - I'm hoping for an answer tomorrow :) Having used Auriga Crown (now joined with MalagaCar) I've never had any problems either

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Buywinehere's reply to Albertomalagacarcom's Comment

Written on: 11/02/2016

I've just sent an email this evening for a quote - I'm hoping for an answer tomorrow :) Having used Auriga Crown (now joined with MalagaCar) I've never had any problems either

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