Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.2 / 5
152
84% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Malagacar.com - www.malagacar.com - Ask a question now

Media Gallery for Malagacar.com - www.malagacar.com

Malagacar.com - www.malagacar.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“The best hire company at malaga airport.”

Written on: 22/05/2015 by Vaughan383 (1 review written)

Just returned from two weeks car hire - excellent staff service, & car, all done with a smile & at the best price. We have been returning customers for many years & return again in October for another rental. Thank you… Read Full Review

Malagacar's Comment

Written on: 25/05/2015

Thank you Vaughan!

We hope you've spent a nice holiday in Malaga. See you in October!

Best regards,
Malagacar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“One-time experience”

Written on: 20/05/2015 by JPaavi (1 review written)

The day before the return date we asked by email at 11:00 if we should fuel the car. The negative reply came more than seven hours later - and by that time we had already bought some fuel. Mistakenly petrol, not diesel, which should have been used. Our fault, of course, but not without reasons. During the rental process the personnel never specified the fuel and the Spanish-language rental document mentioned diesel along with petrol. The car should have had a sticker mentioning diesel, but… Read Full Review

Malagacar's Response to JPaavi's Review

Written on: 22/05/2015

Dear Mr. Paavilainen,

In this case you made a mistake, so you are responsible for the damages caused.

Our staff always inform if the car is diesel or petrol. In addition, you can check this out in:
Your contract.
The key ring.
Car stickers.
(please have a look at the pictures attached by email)

The extra insurance does not cover refuelling the wrong fuel type, you can read it in our term and conditions as well as in your booking confirmation.

About the GPS deposit, it was refunded 3 days ago.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Frst Class with slight reservation”

Written on: 17/05/2015 by CraigGN (1 review written)

Used this company for the first time last week. Excellent very speedy service both picking up and dropping off and good quality vehicles. Be aware however that any damage deposit on your credit card is activated immediately which may mean costs for the both the withdrawal and return transactions. OK if your card does not charge for foreign use. However they have informed me that they "are in contact with our banks so really soon the excess amount will be held but not charged". If credit card… Read Full Review

Malagacar's Response to CraigGN's Review

Written on: 18/05/2015

Hello,

Thanks for your review! As commented by email, in 1 or 2 weeks the deposit amount will be frozen on the credit card instead of making transactions, so this issue will be fixed very soon.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Malagarcar.com Rip off extra charges 850 euros ”

Written on: 06/05/2015 by McCoypn402 (1 review written)

After a 1 hour wait to be seen. Charges not described on website. Said if I didnt take extra insurance, I would have to pay extra £850 euro straight out of my bank account, also not on website. Website says full insurance, another lie. After asking to speak to owner I was ignored for a further 30 minutes. Owner tried to bully me into paying, raising his voice and when I said I would let people know on internet. Refused to give me any car. All the other people waiting were shocked at extra… Read Full Review

Malagacar's Comment

Written on: 12/05/2015

Dear McCoypn402,

We are sorry you have had a bad experience with us, but to be honest, everything was stated in our terms and conditions, as well as in your rental confirmation. Once you make a booking, you accept our terms, in fact is mandatory to read them prior finishing a reservation.

Best regards,
MalagaCar.com

Reply to this comment

Unhappylad's Comment

Written on: 21/05/2015

You even try to deceive by not having any negative reviews on your own website. There are hundreds on independent websites. Beware

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Reliable and competative”

Written on: 06/05/2015 by YadielKrause (1 review written)

We always use this company as they are very reliable and competitive pricewise we would recommend them to family and friends… Read Full Review

Malagacar's Comment

Written on: 11/05/2015

Thank you Yadiel!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Totally hassle-free car rental. ”

Written on: 04/05/2015 by JohnKellyDiss (1 review written)

Absolutely the best holiday car hire experience I've ever had. Anywhere. Ever. Completely hassle free. ALL charges made clear in advance. Booked car out in under 20 minutes, 10 minutes to return. Will definitely use malagacar.com for my next holiday on the Costa Del Sol… Read Full Review

Malagacar's Response to JohnKellyDiss's Review

Written on: 05/05/2015

Thanks John!

Come back anytime. See you soon!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best in Malaga”

Written on: 23/04/2015 by Nobby1729 (1 review written)

Fabulous company, prompt efficient and friendly service, no hassles just book,arrive and drive after filling in a few details but really speedy would not use any other company when visiting Nerja. Would recommend to anyone… Read Full Review

Malagacar's Response to Nobby1729's Review

Written on: 24/04/2015

Thanks Nobby,

We hope you've spent a nice holiday in Nerja! See you soon.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“800 € deposit ? I can't find this in "Terms &...”

Written on: 21/04/2015 by Vlkomil (1 review written)

The van took us from Malaga airport to their office. There they wanted 800 € deposit, but in "Terms & Conditions" there is no such thing, there is only "additional insurance is available ... 800 €". I am not best at English, but if it says "is available" it doesn't mean "is necessary" ? I did not have this amount of money on my bank account, so their van took me back to the airport. It was at night and with a small child, so you can imagine the situation. This is extract from their "Terms… Read Full Review

Malagacar's Response to Vlkomil's Review

Written on: 24/04/2015

Hi, just below the text you copied you can read:

"In the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions."

We are sorry for any inconvenience caused, but to be honest, it was stated before you booked the vehicle.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“The Best Car Rental Company on the Costa del Sol”

Written on: 17/04/2015 by AMW993 (2 reviews written)

In general the car rental market has a very poor reputation throughout the world, with customers constantly complaining about hidden charges and extras. It is, therefore, very refreshing to find a company such as Malagacar.com who make all their charges and conditions very clear along with great cars very competitive prices and no insurance and fuel ripoffs! I always use the supplementary insurance but am clear about the costs and conditions from the website, BEFORE I arrive at the check in… Read Full Review

Malagacar's Response to AMW993's Review

Written on: 23/04/2015

Thank you!

We hope you keep coming back for many years more. See you soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“BRILLIANT CAR HIRE - NO RIP OFF CHARGES”

Written on: 16/04/2015 by VimPatel (1 review written)

This is the first time I have used this company and will use them whenever I go to Malaga. Once you clear passport control, find the Malagacar rep and he will give you a queue number. Go to the pick-up point and you will see the Malagacar vans picking people up. They will ask you for your number as there is a queuing system. What spoils the system are other people trying to queue jump. They then drop you off at the reception. When you hand the car back, they take you back to departures… Read Full Review

Malagacar's Response to VimPatel's Review

Written on: 21/04/2015

Dear Vim,

Thanks a lot for your excellent review. We hope to see you again very soon!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best Carhire company”

Written on: 16/04/2015 by Burgess1959 (1 review written)

I have just returned from a holiday in Spain and hired a car from Malagacar.com. This was my sixth time to use this company and as always it was a flawless experience: great, courteous service ; good price and very nice car. I will be back again and again and would recommend it to all my friends. Thank you Malagacar.com… Read Full Review

Malagacar's Comment

Written on: 21/04/2015

Hi!

Thank you very much for sharing your experience with us, please come back anytime!

Best regards,
Malagacar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“best rental you can get in spain”

Written on: 28/03/2015 by AaliyahOlson (1 review written)

Easy booking for sure it's the best rental price u can get. fast check in. fast check out. drop off at the airport deposit refunded on time. hope to come back as soon as possibile to spain and i will sure rent again with you.Thank you malaga car!!!… Read Full Review

Malagacar's Comment

Written on: 31/03/2015

Thank you,

Please come back anytime, see you very soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Happy customer who will return to Malagar com”

Written on: 23/03/2015 by Greenier19 (1 review written)

We rented a 7 passenger vehicle for two months from Malagacar.com and could not be more impressed. We were picked up at the airport, signed up and were on our way within 20 min. of leaving the airport. Unfortunately during the third week of our vacation the car broke down 1 hr. and 30 min. outside Malaga. Within 15 minutes of notifying Malagacar the tow truck was there and ten min after that a taxi arrived to return us to Malagacar where another vehicle was waiting. The staff were professional… Read Full Review

Malagacar's Response to Greenier19's Review

Written on: 24/03/2015

Hi!

Thanks for sharing your experience with other customers. We are sorry for the inconveniences caused by the car replacement. Apart from that, it seems everything worked like a charm!

We hope you've enjoyed your holidays in Malaga, see you very soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“5 Star Service Malaga Airport”

Written on: 18/03/2015 by Alfredlittler (1 review written)

Some of Testimonials I have read on these pages are so untrue,nobody should believe them.I have been using Malagacar.com for many years,at Malaga Airport,and never met with a problem of any kind.At the Airport,minibus journey to the offices,or on returning the car.Everything and everyone is 5STAR.Airport to offices less than 5mins away.Agents at the office English speaking,very polite and genuinely sincere,all documents and contract clear and precise.Once again thanks for your wonderful… Read Full Review

Malagacar's Response to Alfredlittler's Review

Written on: 23/03/2015

Hi,

Thank you very much for your review! We hope to see you again very soon.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Never let me down”

Written on: 05/03/2015 by MichaelFarrell (1 review written)

I have been using Malaga.com for many years now and have always found them to be first rate with their service, cars and staff. I can't find a single fault. Last use them in January this year and they were as good as ever. Booked again for May… Read Full Review

Malagacar's Response to MichaelFarrell's Review

Written on: 06/03/2015

Hi,

Thanks a lot for your support! See you in May :)

Best regards,
MalagaCar.com

Reply to this comment

Malagacar's Response to MichaelFarrell's Review

Written on: 09/03/2015

Hi,

Thanks for your support. See you in May!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“Dishonest company”

Written on: 02/03/2015 by PeterWoodward (1 review written)

After 40 minute wait with baggage in the sun my debit card was refused and I was asked to pay cash and 500 cash deposit. This despite everything agreed by mail weeks earlier. There was no interest in even acknowledging what they had previously agreed. I do not deal with dishonest people so left immediately. Their bad practice is fuelled by the queues of people who just accept their behaviour. Don't complain afterwards… Read Full Review

Malagacar's Response to PeterWoodward's Review

Written on: 04/03/2015

Dear Mr. Woodward,

Your flight landed at 14:26 and you were met by my colleague at arrival hall at 14:46. The car was not collected, as I cancelled your booking at 15:18. In addition, if you were met at the airport at 14:46, you may have arrived to our office at 14:50 or 14:55, so you hadn't been waiting for 40 minutes under the sun.

The booking was made on February 10th at 18:17 and you wrote you were going to pay by cash. The same day at 19:17 we answered you:
"Take note, if you pay cash, we need credit card as guarantee and is mandatory to take the extra insurance."

At 19:48 we replied another message from you explaining that maestro cards are not accepted, and you replied you didn't have a credit card, only maestro.

At 19:52 we told you that there is no way to pay by cash without a credit card.

You were not asked to pay by cash and leave a cash deposit, but your debit card was declined, so, in fact, what I did was give you an option to hire a car with us, which you refused as well.

Regards,
MalagaCar.com

Reply to this comment

Peterwoodward's reply to Malagacar's Comment

Written on: 05/03/2015

The deception continues. Only three or four people can stand indoors at this tiny office so when three or four minibuses arrive in 10 minutes most of the people (up to 20 at the time) have to wait outside in the sun.
The organisation is bad. The person behind the desk is the same person finding and delivering the car so when the administrative process is completed the desk attendant disappears for 5 minutes. The company does not mind. The customers do.
My ABN AMRO debit card was refused. The company refused to read the emails I had brought with me proving they had previously agreed to my use of the debit card. They finally agreed to take cash if I also paid 500 deposit in cash. Having not being able to trust them so far I refused since I had the feeling there may later be a "reason" why I did not get my deposit back. The company does not care about te inconvenience they cause.
Be warned! I have now twice stated all the facts, am now on vacation, never normally use this site and shall now enjoy my vacation and will not visit the site again.

Reply to this comment

Malagacar's reply to Peterwoodward's Comment

Written on: 06/03/2015

Hi Peter,

As you can read from other customer reviews, the deposit is refunded without problems a few days after drop-off.

I understand those inconveniences caused may have disappoint you, but everything was stated on our terms and conditions and via email.

If you decide to try our services in the future (taking in mind the debit card issue), we will be pleased to serve you.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Get Off Airport”

Written on: 20/02/2015 by EGHughes (1 review written)

Malagacar are the most helpful car hire firm I have dealt with. I have been visiting Costa Del Sol at least three times a year for the last twenty years.I have used many different companies, but when I first used Malagacar I knew they were different. The cars are always good , they provide what you ask for and they are not in the market for ripping you off. When things need changing their custermer service is excelent and fast I use to use on airport firms until I discovered this company… Read Full Review

Malagacar's Response to EGHughes's Review

Written on: 02/03/2015

Thank you Hughes!

Please come back anytime, we hope to see you very soon!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best car hire I've ever had”

Written on: 11/02/2015 by Daveypez (4 reviews written)

The only drawback of Malagacar at Malaga airport is that they are just off-site. They are only walking distance away - without luggage - but realistically it means you wait for their minibus to pick you up and drive a couple of minutes. Though busy our pick-up was rapid and straightforward - no fuss, nice new cars (2 families) and we were on our way. On return we were greeted at the depot, and a driver jumped in with us and dropped us off at the terminal with all our luggage. I have to admit… Read Full Review

Malagacar's Response to Daveypez's Review

Written on: 12/02/2015

Hi,

Thanks a lot for your comment, we hope you come back very soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“very good service and quality cars”

Written on: 08/02/2015

over the last two yours if have had very good experiance with Malaga Car hire. It's very easy to make a reservation. … Read Full Review

Malagacar's Comment

Written on: 10/02/2015

Hi,

Thank you so much for your comment. Please come back anytime.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Barato, Eficaz, Buen servicio y atención al cliente”

Written on: 26/12/2014

Alquilamos un Opel Corsa 1.4 Selective para 7 dias. La atención al cliente en la reserva , entrega y devolución, muy buena. El coche tenía 25.000 KM., prácticamente nuevo. La entrega, cobrado por 1/2 depósito ( 23 L., ya que la capacidad total de este vehículo son 45 )35,20 €, unos 7 € por encima del precio real, ya que el litro de 95 está este mes a 1,25 € como máximo en todo Málaga. El depósito de 200 € ( no contratamos seguro adicional ), nos lo reintegraron a la tarjeta… Read Full Review

Malagacar's Comment

Written on: 08/01/2015

Muchas gracias por escribir compartir su opinión.

¡Esperamos que vuelva pronto a Málaga para poder servirle de nuevo!

Un saludo,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
overview