Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.2 / 5
159
83.0% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Malagacar.com - www.malagacar.com - Ask a question now

Media Gallery for Malagacar.com - www.malagacar.com

Malagacar.com - www.malagacar.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Really Good Experience Again with Malagacar.com”

Written on: 29/07/2015 by Elviria (1 review written)

Pick up on 8 July . This was the second or third time we have hired from this company. It would have been the fourth but last year I had to cancel my booking at short notice because my wife was Ill. No problem or cancellation charge with that. This time the process was even smoother. We were probably the last to get to the office from our flight because I had to some d time on the phone at the airport and there was a bit of a queue at the office. Staff were helpful and knowledgeable. Car was… Read Full Review

Report this review
★☆☆☆☆

“605 euro windscreens!!!”

Written on: 13/07/2015 by Timblack4658 (1 review written)

Rented a car from them in April 2015. The optional insurance was more than the very cheap daily rental rate and so being the prudent risk taking rebel I am I thought I would go it alone. I have been using this company twice a year for the last 10years and never took or needed the insurance! I should have taken the insurance!!! Driving back to the airport a large stone hit the windscreen of our Renault scenic, it send a large crack up the windscreen and so the windscreen needed to be replaced!… Read Full Review

Malagacar's Response to Timblack4658's Review

Written on: 22/07/2015

Dear Mr. Black,

Maybe you never needed the insurance so you were never charged for a damage but this time you returned the car with a broken windscreen so a new one had to be replaced. 605,35€ is the windscreen replacement cost and this is what you paid. I don't think you can find a windscreen in Ireland for a Renault Scenic 2015 for less than 200 €.

Regards,
Alberto

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Top class car hire experience”

Written on: 06/07/2015 by OdhranDP (1 review written)

This was my first time renting a car abroad and was very nervous having heard about alot of people's horror stories with renting cars. Fortunately, my experience was nothing short of faultless. Fantastic price, the car was almost brand new and in great condition, liked the express fuel option. Collecting the car was hassle free and no pressure to take the extra insurance. During my stay, we decided to stay on a few extra days and on contacting the company, they were very accommodating and… Read Full Review

Malagacar's Response to OdhranDP's Review

Written on: 07/07/2015

Hi Odhran!

We are glad you had a great holiday in Malaga. We hope to see you again very soon!

Kind regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Malagacar honest rentals.”

Written on: 06/06/2015 by handy44andy (1 review written)

I rented a Corsa for six days in March this year. Everything was as described and the service was efficient. It is such a relief to find a company that you can rely on not to rip you off. I'll be renting from Malagacar.com again in October… Read Full Review

Malagacar's Response to handy44andy's Review

Written on: 08/06/2015

Dear customer,

Thank you very much for your feedback. See you again in October!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“The best on the Costa del Sol”

Written on: 05/06/2015

I have hired a car from Malaga Cars for the last two winters (13 weeks & 9 weeks)and they have been absolutely brilliant,you could not get better value for money, any where in Spain, they are completely reliable. I intend to be with them again this winter… Read Full Review

Malagacar's Comment

Written on: 05/06/2015

Dear customer,

Thank you very much for your support! We hope you continue using our services for many years to come.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent value and great service”

Written on: 30/05/2015 by niney900 (1 review written)

I have used this company twice now to hire cars from Malaga Airport and I would highly recommend them. Their rates are extremely competitive compared to the rental companies that are based at the airport. They are based just a short distance from the airport - they lay on a minibus just around the corner from the main exit which take two minutes to get you to their office. There were no queues on either occasion we have used them and in no time you are in the car and driving away. They… Read Full Review

Malagacar's Response to niney900's Review

Written on: 01/06/2015

Thank you niney900!

We hope you have spent a nice holiday in the Costa del Sol. See you soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Used to be a good company...not anymore”

Written on: 30/05/2015

Used to be a good upfront reliable company, with clear pricing. They now charge an additional 'service fee' if you don't take the full tank of fuel. This isn't in the headline rate and isn't clear when booking online. On return they also didn't make clear what would be refunded from the v large deposit (1000 euros) taken from your card, so you have no visibility of what they are actually charging until you get home. Shame. Was a good company, and have used many times. Not again… Read Full Review

Malagacar's Comment

Written on: 04/06/2015

Dear customer,

Please let us know your last reservation number to check this out.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“The best hire company at malaga airport.”

Written on: 22/05/2015 by Vaughan383 (1 review written)

Just returned from two weeks car hire - excellent staff service, & car, all done with a smile & at the best price. We have been returning customers for many years & return again in October for another rental. Thank you… Read Full Review

Malagacar's Comment

Written on: 25/05/2015

Thank you Vaughan!

We hope you've spent a nice holiday in Malaga. See you in October!

Best regards,
Malagacar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“One-time experience”

Written on: 20/05/2015 by JPaavi (1 review written)

The day before the return date we asked by email at 11:00 if we should fuel the car. The negative reply came more than seven hours later - and by that time we had already bought some fuel. Mistakenly petrol, not diesel, which should have been used. Our fault, of course, but not without reasons. During the rental process the personnel never specified the fuel and the Spanish-language rental document mentioned diesel along with petrol. The car should have had a sticker mentioning diesel, but… Read Full Review

Malagacar's Response to JPaavi's Review

Written on: 22/05/2015

Dear Mr. Paavilainen,

In this case you made a mistake, so you are responsible for the damages caused.

Our staff always inform if the car is diesel or petrol. In addition, you can check this out in:
Your contract.
The key ring.
Car stickers.
(please have a look at the pictures attached by email)

The extra insurance does not cover refuelling the wrong fuel type, you can read it in our term and conditions as well as in your booking confirmation.

About the GPS deposit, it was refunded 3 days ago.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Frst Class with slight reservation”

Written on: 17/05/2015 by CraigGN (1 review written)

Used this company for the first time last week. Excellent very speedy service both picking up and dropping off and good quality vehicles. Be aware however that any damage deposit on your credit card is activated immediately which may mean costs for the both the withdrawal and return transactions. OK if your card does not charge for foreign use. However they have informed me that they "are in contact with our banks so really soon the excess amount will be held but not charged". If credit card… Read Full Review

Malagacar's Response to CraigGN's Review

Written on: 18/05/2015

Hello,

Thanks for your review! As commented by email, in 1 or 2 weeks the deposit amount will be frozen on the credit card instead of making transactions, so this issue will be fixed very soon.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Malagarcar.com Rip off extra charges 850 euros ”

Written on: 06/05/2015 by McCoypn402 (1 review written)

After a 1 hour wait to be seen. Charges not described on website. Said if I didnt take extra insurance, I would have to pay extra £850 euro straight out of my bank account, also not on website. Website says full insurance, another lie. After asking to speak to owner I was ignored for a further 30 minutes. Owner tried to bully me into paying, raising his voice and when I said I would let people know on internet. Refused to give me any car. All the other people waiting were shocked at extra… Read Full Review

Malagacar's Comment

Written on: 12/05/2015

Dear McCoypn402,

We are sorry you have had a bad experience with us, but to be honest, everything was stated in our terms and conditions, as well as in your rental confirmation. Once you make a booking, you accept our terms, in fact is mandatory to read them prior finishing a reservation.

Best regards,
MalagaCar.com

Reply to this comment

Unhappylad's Comment

Written on: 21/05/2015

You even try to deceive by not having any negative reviews on your own website. There are hundreds on independent websites. Beware

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Reliable and competative”

Written on: 06/05/2015 by YadielKrause (1 review written)

We always use this company as they are very reliable and competitive pricewise we would recommend them to family and friends… Read Full Review

Malagacar's Comment

Written on: 11/05/2015

Thank you Yadiel!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Totally hassle-free car rental. ”

Written on: 04/05/2015 by JohnKellyDiss (1 review written)

Absolutely the best holiday car hire experience I've ever had. Anywhere. Ever. Completely hassle free. ALL charges made clear in advance. Booked car out in under 20 minutes, 10 minutes to return. Will definitely use malagacar.com for my next holiday on the Costa Del Sol… Read Full Review

Malagacar's Response to JohnKellyDiss's Review

Written on: 05/05/2015

Thanks John!

Come back anytime. See you soon!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best in Malaga”

Written on: 23/04/2015 by Nobby1729 (1 review written)

Fabulous company, prompt efficient and friendly service, no hassles just book,arrive and drive after filling in a few details but really speedy would not use any other company when visiting Nerja. Would recommend to anyone… Read Full Review

Malagacar's Response to Nobby1729's Review

Written on: 24/04/2015

Thanks Nobby,

We hope you've spent a nice holiday in Nerja! See you soon.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“800 € deposit ? I can't find this in "Terms &...”

Written on: 21/04/2015 by Vlkomil (1 review written)

The van took us from Malaga airport to their office. There they wanted 800 € deposit, but in "Terms & Conditions" there is no such thing, there is only "additional insurance is available ... 800 €". I am not best at English, but if it says "is available" it doesn't mean "is necessary" ? I did not have this amount of money on my bank account, so their van took me back to the airport. It was at night and with a small child, so you can imagine the situation. This is extract from their "Terms… Read Full Review

Malagacar's Response to Vlkomil's Review

Written on: 24/04/2015

Hi, just below the text you copied you can read:

"In the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions."

We are sorry for any inconvenience caused, but to be honest, it was stated before you booked the vehicle.

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“The Best Car Rental Company on the Costa del Sol”

Written on: 17/04/2015 by AMW993 (2 reviews written)

In general the car rental market has a very poor reputation throughout the world, with customers constantly complaining about hidden charges and extras. It is, therefore, very refreshing to find a company such as Malagacar.com who make all their charges and conditions very clear along with great cars very competitive prices and no insurance and fuel ripoffs! I always use the supplementary insurance but am clear about the costs and conditions from the website, BEFORE I arrive at the check in… Read Full Review

Malagacar's Response to AMW993's Review

Written on: 23/04/2015

Thank you!

We hope you keep coming back for many years more. See you soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“BRILLIANT CAR HIRE - NO RIP OFF CHARGES”

Written on: 16/04/2015 by VimPatel (1 review written)

This is the first time I have used this company and will use them whenever I go to Malaga. Once you clear passport control, find the Malagacar rep and he will give you a queue number. Go to the pick-up point and you will see the Malagacar vans picking people up. They will ask you for your number as there is a queuing system. What spoils the system are other people trying to queue jump. They then drop you off at the reception. When you hand the car back, they take you back to departures… Read Full Review

Malagacar's Response to VimPatel's Review

Written on: 21/04/2015

Dear Vim,

Thanks a lot for your excellent review. We hope to see you again very soon!

Regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best Carhire company”

Written on: 16/04/2015 by Burgess1959 (1 review written)

I have just returned from a holiday in Spain and hired a car from Malagacar.com. This was my sixth time to use this company and as always it was a flawless experience: great, courteous service ; good price and very nice car. I will be back again and again and would recommend it to all my friends. Thank you Malagacar.com… Read Full Review

Malagacar's Comment

Written on: 21/04/2015

Hi!

Thank you very much for sharing your experience with us, please come back anytime!

Best regards,
Malagacar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“best rental you can get in spain”

Written on: 28/03/2015 by AaliyahOlson (1 review written)

Easy booking for sure it's the best rental price u can get. fast check in. fast check out. drop off at the airport deposit refunded on time. hope to come back as soon as possibile to spain and i will sure rent again with you.Thank you malaga car!!!… Read Full Review

Malagacar's Comment

Written on: 31/03/2015

Thank you,

Please come back anytime, see you very soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Happy customer who will return to Malagar com”

Written on: 23/03/2015 by Greenier19 (1 review written)

We rented a 7 passenger vehicle for two months from Malagacar.com and could not be more impressed. We were picked up at the airport, signed up and were on our way within 20 min. of leaving the airport. Unfortunately during the third week of our vacation the car broke down 1 hr. and 30 min. outside Malaga. Within 15 minutes of notifying Malagacar the tow truck was there and ten min after that a taxi arrived to return us to Malagacar where another vehicle was waiting. The staff were professional… Read Full Review

Malagacar's Response to Greenier19's Review

Written on: 24/03/2015

Hi!

Thanks for sharing your experience with other customers. We are sorry for the inconveniences caused by the car replacement. Apart from that, it seems everything worked like a charm!

We hope you've enjoyed your holidays in Malaga, see you very soon!

Best regards,
MalagaCar.com

Reply to this comment
Report this review Read 1 Comment
overview