Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.2 / 5
164
82% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Best Car Hire in Malaga”

Written on: 12/08/2015 by bjm7 (2 reviews written)

First class service, cars always clean and in great condition. We have been using this company for the past 4 years and hope to book again next year. Very friendly and helpful staff. … Read Full Review

Malagacar's Response to bjm7's Review

Written on: 13/08/2015

Thank you for your confidence in our company.

See you next year!

Best regards,
MalagaCar.com

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★☆☆☆☆

“WARNING Bad Service - Rude Poeple”

Written on: 12/08/2015 by 426Kirby (1 review written)

Waekness of MALAGACAR.COM is their situation far from Malaga Airport, you need their courtesy shuttle to get to "your" car. When we arrived on a not really busy Monday evening in Malaga, after one hour we still were'nt taken there ... the small "bus" showing up every 15/20 min is capable to take five poeple only, when there were waiting 25 for it. The agent lady at the airport (seems to be a student on summerjob with -at least - very good machine gun english, but with no interest in solving any… Read Full Review

Malagacar's Comment

Written on: 13/08/2015

Hi,

After reading your point of view let us explain:

1. We never say that we have an office inside the airport. Moreover, if you read the reviews you will see as there are customers who not only comment on our minibus service but say the service is fast. Additionally if you read our terms and conditions (available online) you will see that we explain how we work and that upon arrival you should not head towards the rent a car offices.

2. Regarding your arrival, you did not arrive on an ordinary Monday (although it was Tuesday) but a Tuesday in August (peak season). We have a system in which it is recorded the time you arrive until the time at which the lease is printed and therefore you are taking your car. Looking at the arrivals numbers from 145 to155 (you had the 150), the average is 22 minutes which we believe is not bad at all taking into account getting to the bus stop, getting on the bus, coming to the office to formalize the lease and pay.

3. After examining the order of numbers of the arrival times and the times of printing contracts, I see that they are correlative. With this I conclude that no one jumped the queue.

4. I do not think my colleague hung up but called the minibuses to ask if something was wrong.

Regards,
Alberto

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★★★★★

“5 star service”

Written on: 07/08/2015 by claregr30 (1 review written)

Always use this company for many years. Great service… Read Full Review

Malagacar's Response to claregr30's Review

Written on: 13/08/2015

Hi,

Thanks for trusting us for so long. See you soon!

Regards.
MalagaCar.com

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★☆☆☆☆

“BE VERY CAREFUL WHEN USING THIS COMPANY”

Written on: 04/08/2015 by nrjh (1 review written)

I booked a "BMW X3 or similar" (a 4 wheel drive with ample luggage space) as advertised on their website and subsequently received a booking confirmation referring to "BMW 3 series or similar". I emailed the company three times to obtain clarification that this was a BMW X3 but got no reply. A few days before departure they told me that the car was a 3 series saloon (which isn't a 4 wheel drive and doesn't have room for 4 suitcases) but that they would refer the matter to "the manager". When we… Read Full Review

Malagacar's Response to nrjh's Review

Written on: 13/08/2015


Dear Mrs. Higgs,

The mistake was made at first step by one of our colleagues. I am checking the system and I must say than you are right. The booking was made for a X3 BMW, but by mistake we assigned you a BMW 3 series. Please accept our apologizes. I am reading the email Francisco sent you on July 9th and 10th where he said he was going to send me your request, but I never received such email, so this is why I couldn't contact you before. When you arrived on Saturday evening I was not in the office (I left it about 2 hours before) but I cannot understand why my colleague told you I was not reachable, I will discuss it with him. About the insurance, we don't make hard insurances sales at the collection time and if the other customers were charged for damages this is because their cars were returned with new damages (we always take photos before the car is rented in order to avoid any confusion). We only charge for damages and not full excess amount.

You paid € 1,279.30 but received a lesser car. The cost for a 3 series BMW for 2 weeks when you made the booking was 997,86 € so we will refund you 281,44 € + 60 € for the inconvenient caused and for you next trip.

If you give us the opportunity to help you on your next trip, I assure you I will give you a good discount. About the mistake that we have made this time I can assure you that is totally atypical. Customer service is the most important for us although I admit that this time has not been the best.

Regards,
Alberto

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★★★★★

“Hassle free car hire”

Written on: 03/08/2015 by JulieB15 (1 review written)

Rented a car from malaga car hire for 2 weeks it was the most hassle free car hire I have experienced the car was clean and in good order the staff were efficient and professional and extremely quick. With Malaga car hire you dont need to leave deposit or card details unlike other car hire companies I would definitely recommend this company Thank you to all the car hire hire team for starting our holiday to a good start… Read Full Review

Malagacar's Response to JulieB15's Review

Written on: 13/08/2015

You are welcome!

Please come back anytime.

Kind regards,
MalagaCar.com

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★★★★★

“Really Good Experience Again with Malagacar.com”

Written on: 29/07/2015 by Elviria (1 review written)

Pick up on 8 July . This was the second or third time we have hired from this company. It would have been the fourth but last year I had to cancel my booking at short notice because my wife was Ill. No problem or cancellation charge with that. This time the process was even smoother. We were probably the last to get to the office from our flight because I had to some d time on the phone at the airport and there was a bit of a queue at the office. Staff were helpful and knowledgeable. Car was… Read Full Review

Malagacar's Response to Elviria's Review

Written on: 13/08/2015

Thank you Elviria,

We hope you've enjoyed your stay in Malaga and come back very soon!

Best regards,
Malagacar.com

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★☆☆☆☆

“605 euro windscreens!!!”

Written on: 13/07/2015 by Timblack4658 (1 review written)

Rented a car from them in April 2015. The optional insurance was more than the very cheap daily rental rate and so being the prudent risk taking rebel I am I thought I would go it alone. I have been using this company twice a year for the last 10years and never took or needed the insurance! I should have taken the insurance!!! Driving back to the airport a large stone hit the windscreen of our Renault scenic, it send a large crack up the windscreen and so the windscreen needed to be replaced!… Read Full Review

Malagacar's Response to Timblack4658's Review

Written on: 22/07/2015

Dear Mr. Black,

Maybe you never needed the insurance so you were never charged for a damage but this time you returned the car with a broken windscreen so a new one had to be replaced. 605,35€ is the windscreen replacement cost and this is what you paid. I don't think you can find a windscreen in Ireland for a Renault Scenic 2015 for less than 200 €.

Regards,
Alberto

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★★★★★

“Top class car hire experience”

Written on: 06/07/2015 by OdhranDP (1 review written)

This was my first time renting a car abroad and was very nervous having heard about alot of people's horror stories with renting cars. Fortunately, my experience was nothing short of faultless. Fantastic price, the car was almost brand new and in great condition, liked the express fuel option. Collecting the car was hassle free and no pressure to take the extra insurance. During my stay, we decided to stay on a few extra days and on contacting the company, they were very accommodating and… Read Full Review

Malagacar's Response to OdhranDP's Review

Written on: 07/07/2015

Hi Odhran!

We are glad you had a great holiday in Malaga. We hope to see you again very soon!

Kind regards,
MalagaCar.com

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★★★★☆

“Malagacar honest rentals.”

Written on: 06/06/2015 by handy44andy (1 review written)

I rented a Corsa for six days in March this year. Everything was as described and the service was efficient. It is such a relief to find a company that you can rely on not to rip you off. I'll be renting from Malagacar.com again in October… Read Full Review

Malagacar's Response to handy44andy's Review

Written on: 08/06/2015

Dear customer,

Thank you very much for your feedback. See you again in October!

Regards,
MalagaCar.com

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★★★★★

“The best on the Costa del Sol”

Written on: 05/06/2015

I have hired a car from Malaga Cars for the last two winters (13 weeks & 9 weeks)and they have been absolutely brilliant,you could not get better value for money, any where in Spain, they are completely reliable. I intend to be with them again this winter… Read Full Review

Malagacar's Comment

Written on: 05/06/2015

Dear customer,

Thank you very much for your support! We hope you continue using our services for many years to come.

Best regards,
MalagaCar.com

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★★★★★

“Excellent value and great service”

Written on: 30/05/2015 by niney900 (1 review written)

I have used this company twice now to hire cars from Malaga Airport and I would highly recommend them. Their rates are extremely competitive compared to the rental companies that are based at the airport. They are based just a short distance from the airport - they lay on a minibus just around the corner from the main exit which take two minutes to get you to their office. There were no queues on either occasion we have used them and in no time you are in the car and driving away. They… Read Full Review

Malagacar's Response to niney900's Review

Written on: 01/06/2015

Thank you niney900!

We hope you have spent a nice holiday in the Costa del Sol. See you soon!

Best regards,
MalagaCar.com

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★☆☆☆☆

“Used to be a good company...not anymore”

Written on: 30/05/2015

Used to be a good upfront reliable company, with clear pricing. They now charge an additional 'service fee' if you don't take the full tank of fuel. This isn't in the headline rate and isn't clear when booking online. On return they also didn't make clear what would be refunded from the v large deposit (1000 euros) taken from your card, so you have no visibility of what they are actually charging until you get home. Shame. Was a good company, and have used many times. Not again… Read Full Review

Malagacar's Comment

Written on: 04/06/2015

Dear customer,

Please let us know your last reservation number to check this out.

Best regards,
MalagaCar.com

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★★★★★

“The best hire company at malaga airport.”

Written on: 22/05/2015 by Vaughan383 (1 review written)

Just returned from two weeks car hire - excellent staff service, & car, all done with a smile & at the best price. We have been returning customers for many years & return again in October for another rental. Thank you… Read Full Review

Malagacar's Comment

Written on: 25/05/2015

Thank you Vaughan!

We hope you've spent a nice holiday in Malaga. See you in October!

Best regards,
Malagacar.com

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★☆☆☆☆

“One-time experience”

Written on: 20/05/2015 by JPaavi (1 review written)

The day before the return date we asked by email at 11:00 if we should fuel the car. The negative reply came more than seven hours later - and by that time we had already bought some fuel. Mistakenly petrol, not diesel, which should have been used. Our fault, of course, but not without reasons. During the rental process the personnel never specified the fuel and the Spanish-language rental document mentioned diesel along with petrol. The car should have had a sticker mentioning diesel, but… Read Full Review

Malagacar's Response to JPaavi's Review

Written on: 22/05/2015

Dear Mr. Paavilainen,

In this case you made a mistake, so you are responsible for the damages caused.

Our staff always inform if the car is diesel or petrol. In addition, you can check this out in:
Your contract.
The key ring.
Car stickers.
(please have a look at the pictures attached by email)

The extra insurance does not cover refuelling the wrong fuel type, you can read it in our term and conditions as well as in your booking confirmation.

About the GPS deposit, it was refunded 3 days ago.

Best regards,
MalagaCar.com

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★★★★☆

“Frst Class with slight reservation”

Written on: 17/05/2015 by CraigGN (1 review written)

Used this company for the first time last week. Excellent very speedy service both picking up and dropping off and good quality vehicles. Be aware however that any damage deposit on your credit card is activated immediately which may mean costs for the both the withdrawal and return transactions. OK if your card does not charge for foreign use. However they have informed me that they "are in contact with our banks so really soon the excess amount will be held but not charged". If credit card… Read Full Review

Malagacar's Response to CraigGN's Review

Written on: 18/05/2015

Hello,

Thanks for your review! As commented by email, in 1 or 2 weeks the deposit amount will be frozen on the credit card instead of making transactions, so this issue will be fixed very soon.

Best regards,
MalagaCar.com

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★☆☆☆☆

“Malagarcar.com Rip off extra charges 850 euros ”

Written on: 06/05/2015 by McCoypn402 (1 review written)

After a 1 hour wait to be seen. Charges not described on website. Said if I didnt take extra insurance, I would have to pay extra £850 euro straight out of my bank account, also not on website. Website says full insurance, another lie. After asking to speak to owner I was ignored for a further 30 minutes. Owner tried to bully me into paying, raising his voice and when I said I would let people know on internet. Refused to give me any car. All the other people waiting were shocked at extra… Read Full Review

Malagacar's Comment

Written on: 12/05/2015

Dear McCoypn402,

We are sorry you have had a bad experience with us, but to be honest, everything was stated in our terms and conditions, as well as in your rental confirmation. Once you make a booking, you accept our terms, in fact is mandatory to read them prior finishing a reservation.

Best regards,
MalagaCar.com

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Unhappylad's Comment

Written on: 21/05/2015

You even try to deceive by not having any negative reviews on your own website. There are hundreds on independent websites. Beware

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★★★★★

“Reliable and competative”

Written on: 06/05/2015 by YadielKrause (1 review written)

We always use this company as they are very reliable and competitive pricewise we would recommend them to family and friends… Read Full Review

Malagacar's Comment

Written on: 11/05/2015

Thank you Yadiel!

Best regards,
MalagaCar.com

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★★★★★

“Totally hassle-free car rental. ”

Written on: 04/05/2015 by JohnKellyDiss (1 review written)

Absolutely the best holiday car hire experience I've ever had. Anywhere. Ever. Completely hassle free. ALL charges made clear in advance. Booked car out in under 20 minutes, 10 minutes to return. Will definitely use malagacar.com for my next holiday on the Costa Del Sol… Read Full Review

Malagacar's Response to JohnKellyDiss's Review

Written on: 05/05/2015

Thanks John!

Come back anytime. See you soon!

Regards,
MalagaCar.com

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★★★★★

“Best in Malaga”

Written on: 23/04/2015 by Nobby1729 (1 review written)

Fabulous company, prompt efficient and friendly service, no hassles just book,arrive and drive after filling in a few details but really speedy would not use any other company when visiting Nerja. Would recommend to anyone… Read Full Review

Malagacar's Response to Nobby1729's Review

Written on: 24/04/2015

Thanks Nobby,

We hope you've spent a nice holiday in Nerja! See you soon.

Best regards,
MalagaCar.com

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★☆☆☆☆

“800 € deposit ? I can't find this in "Terms &...”

Written on: 21/04/2015 by Vlkomil (1 review written)

The van took us from Malaga airport to their office. There they wanted 800 € deposit, but in "Terms & Conditions" there is no such thing, there is only "additional insurance is available ... 800 €". I am not best at English, but if it says "is available" it doesn't mean "is necessary" ? I did not have this amount of money on my bank account, so their van took me back to the airport. It was at night and with a small child, so you can imagine the situation. This is extract from their "Terms… Read Full Review

Malagacar's Response to Vlkomil's Review

Written on: 24/04/2015

Hi, just below the text you copied you can read:

"In the case of not taking out the insurance offered in the previous point, at the time of picking up the vehicle, Malagacar.com reserves the right to charge the Excess amount as a deposit which will be returned to the client at the end of the contract if the vehicle is returned in the same conditions."

We are sorry for any inconvenience caused, but to be honest, it was stated before you booked the vehicle.

Best regards,
MalagaCar.com

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