Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.3 / 5
143
85% of users recommend this
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Latest Reviews

★★★★★

“BRILLIANT CAR HIRE - NO RIP OFF CHARGES”

Written on: 16/04/2015 by VimPatel (1 review written)

This is the first time I have used this company and will use them whenever I go to Malaga. Once you clear passport control, find the Malagacar rep and he will give you a queue number. Go to the pick-up point and you will see the Malagacar vans picking people up. They will ask you for your number as there is a queuing system. What spoils the system are other people trying to queue jump. They then drop you off at the reception. When you hand the car back, they take you back to departures… Read Full Review

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★★★★★

“Best Carhire company”

Written on: 16/04/2015 by Burgess1959 (1 review written)

I have just returned from a holiday in Spain and hired a car from Malagacar.com. This was my sixth time to use this company and as always it was a flawless experience: great, courteous service ; good price and very nice car. I will be back again and again and would recommend it to all my friends. Thank you Malagacar.com… Read Full Review

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★★★★★

“best rental you can get in spain”

Written on: 28/03/2015 by AaliyahOlson (1 review written)

Easy booking for sure it's the best rental price u can get. fast check in. fast check out. drop off at the airport deposit refunded on time. hope to come back as soon as possibile to spain and i will sure rent again with you.Thank you malaga car!!!… Read Full Review

Malagacar's Comment

Written on: 31/03/2015

Thank you,

Please come back anytime, see you very soon!

Best regards,
MalagaCar.com

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★★★★★

“Happy customer who will return to Malagar com”

Written on: 23/03/2015 by Greenier19 (1 review written)

We rented a 7 passenger vehicle for two months from Malagacar.com and could not be more impressed. We were picked up at the airport, signed up and were on our way within 20 min. of leaving the airport. Unfortunately during the third week of our vacation the car broke down 1 hr. and 30 min. outside Malaga. Within 15 minutes of notifying Malagacar the tow truck was there and ten min after that a taxi arrived to return us to Malagacar where another vehicle was waiting. The staff were professional… Read Full Review

Malagacar's Response to Greenier19's Review

Written on: 24/03/2015

Hi!

Thanks for sharing your experience with other customers. We are sorry for the inconveniences caused by the car replacement. Apart from that, it seems everything worked like a charm!

We hope you've enjoyed your holidays in Malaga, see you very soon!

Best regards,
MalagaCar.com

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★★★★★

“5 Star Service Malaga Airport”

Written on: 18/03/2015 by Alfredlittler (1 review written)

Some of Testimonials I have read on these pages are so untrue,nobody should believe them.I have been using Malagacar.com for many years,at Malaga Airport,and never met with a problem of any kind.At the Airport,minibus journey to the offices,or on returning the car.Everything and everyone is 5STAR.Airport to offices less than 5mins away.Agents at the office English speaking,very polite and genuinely sincere,all documents and contract clear and precise.Once again thanks for your wonderful… Read Full Review

Malagacar's Response to Alfredlittler's Review

Written on: 23/03/2015

Hi,

Thank you very much for your review! We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“Never let me down”

Written on: 05/03/2015 by MichaelFarrell (1 review written)

I have been using Malaga.com for many years now and have always found them to be first rate with their service, cars and staff. I can't find a single fault. Last use them in January this year and they were as good as ever. Booked again for May… Read Full Review

Malagacar's Response to MichaelFarrell's Review

Written on: 06/03/2015

Hi,

Thanks a lot for your support! See you in May :)

Best regards,
MalagaCar.com

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Malagacar's Response to MichaelFarrell's Review

Written on: 09/03/2015

Hi,

Thanks for your support. See you in May!

Best regards,
MalagaCar.com

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★☆☆☆☆

“Dishonest company”

Written on: 02/03/2015 by PeterWoodward (1 review written)

After 40 minute wait with baggage in the sun my debit card was refused and I was asked to pay cash and 500 cash deposit. This despite everything agreed by mail weeks earlier. There was no interest in even acknowledging what they had previously agreed. I do not deal with dishonest people so left immediately. Their bad practice is fuelled by the queues of people who just accept their behaviour. Don't complain afterwards… Read Full Review

Malagacar's Response to PeterWoodward's Review

Written on: 04/03/2015

Dear Mr. Woodward,

Your flight landed at 14:26 and you were met by my colleague at arrival hall at 14:46. The car was not collected, as I cancelled your booking at 15:18. In addition, if you were met at the airport at 14:46, you may have arrived to our office at 14:50 or 14:55, so you hadn't been waiting for 40 minutes under the sun.

The booking was made on February 10th at 18:17 and you wrote you were going to pay by cash. The same day at 19:17 we answered you:
"Take note, if you pay cash, we need credit card as guarantee and is mandatory to take the extra insurance."

At 19:48 we replied another message from you explaining that maestro cards are not accepted, and you replied you didn't have a credit card, only maestro.

At 19:52 we told you that there is no way to pay by cash without a credit card.

You were not asked to pay by cash and leave a cash deposit, but your debit card was declined, so, in fact, what I did was give you an option to hire a car with us, which you refused as well.

Regards,
MalagaCar.com

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Peterwoodward's reply to Malagacar's Comment

Written on: 05/03/2015

The deception continues. Only three or four people can stand indoors at this tiny office so when three or four minibuses arrive in 10 minutes most of the people (up to 20 at the time) have to wait outside in the sun.
The organisation is bad. The person behind the desk is the same person finding and delivering the car so when the administrative process is completed the desk attendant disappears for 5 minutes. The company does not mind. The customers do.
My ABN AMRO debit card was refused. The company refused to read the emails I had brought with me proving they had previously agreed to my use of the debit card. They finally agreed to take cash if I also paid 500 deposit in cash. Having not being able to trust them so far I refused since I had the feeling there may later be a "reason" why I did not get my deposit back. The company does not care about te inconvenience they cause.
Be warned! I have now twice stated all the facts, am now on vacation, never normally use this site and shall now enjoy my vacation and will not visit the site again.

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Malagacar's reply to Peterwoodward's Comment

Written on: 06/03/2015

Hi Peter,

As you can read from other customer reviews, the deposit is refunded without problems a few days after drop-off.

I understand those inconveniences caused may have disappoint you, but everything was stated on our terms and conditions and via email.

If you decide to try our services in the future (taking in mind the debit card issue), we will be pleased to serve you.

Best regards,
MalagaCar.com

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★★★★★

“Get Off Airport”

Written on: 20/02/2015 by EGHughes (1 review written)

Malagacar are the most helpful car hire firm I have dealt with. I have been visiting Costa Del Sol at least three times a year for the last twenty years.I have used many different companies, but when I first used Malagacar I knew they were different. The cars are always good , they provide what you ask for and they are not in the market for ripping you off. When things need changing their custermer service is excelent and fast I use to use on airport firms until I discovered this company… Read Full Review

Malagacar's Response to EGHughes's Review

Written on: 02/03/2015

Thank you Hughes!

Please come back anytime, we hope to see you very soon!

Regards,
MalagaCar.com

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★★★★★

“Best car hire I've ever had”

Written on: 11/02/2015 by Daveypez (4 reviews written)

The only drawback of Malagacar at Malaga airport is that they are just off-site. They are only walking distance away - without luggage - but realistically it means you wait for their minibus to pick you up and drive a couple of minutes. Though busy our pick-up was rapid and straightforward - no fuss, nice new cars (2 families) and we were on our way. On return we were greeted at the depot, and a driver jumped in with us and dropped us off at the terminal with all our luggage. I have to admit… Read Full Review

Malagacar's Response to Daveypez's Review

Written on: 12/02/2015

Hi,

Thanks a lot for your comment, we hope you come back very soon!

Best regards,
MalagaCar.com

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★★★★★

“very good service and quality cars”

Written on: 08/02/2015

over the last two yours if have had very good experiance with Malaga Car hire. It's very easy to make a reservation. … Read Full Review

Malagacar's Comment

Written on: 10/02/2015

Hi,

Thank you so much for your comment. Please come back anytime.

Best regards,
MalagaCar.com

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★★★★☆

“Barato, Eficaz, Buen servicio y atención al cliente”

Written on: 26/12/2014

Alquilamos un Opel Corsa 1.4 Selective para 7 dias. La atención al cliente en la reserva , entrega y devolución, muy buena. El coche tenía 25.000 KM., prácticamente nuevo. La entrega, cobrado por 1/2 depósito ( 23 L., ya que la capacidad total de este vehículo son 45 )35,20 €, unos 7 € por encima del precio real, ya que el litro de 95 está este mes a 1,25 € como máximo en todo Málaga. El depósito de 200 € ( no contratamos seguro adicional ), nos lo reintegraron a la tarjeta… Read Full Review

Malagacar's Comment

Written on: 08/01/2015

Muchas gracias por escribir compartir su opinión.

¡Esperamos que vuelva pronto a Málaga para poder servirle de nuevo!

Un saludo,
MalagaCar.com

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★★★★★

“Efficient, economic company that is a pleasure to deal...”

Written on: 16/12/2014 by max1944 (2 reviews written)

I have been traveling to the Costa del Sol for the past 17 years and have always been very critical of the car hire companies and in particular with their fuel policies. Then, two years ago, I started to use Malagacar, usually 4 - 5 times every year and I have been thoroughly satisfied with their service. Their rates and extras are clearly marked and there are never any little extras slipped into the invoice. They take a deposit against minor damage bu the deposit is refunded usually within… Read Full Review

Malagacar's Response to max1944's Review

Written on: 18/12/2014

Thank you Max!

It seems your last review has been duplicated.

Best wishes,
MalagaCar.com

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★★★★★

“Efficient, economic company that is a pleasure to deal...”

Written on: 16/12/2014 by max1944 (2 reviews written)

I have been traveling to the Costa del Sol for the past 17 years and have always been very critical of the car hire companies and in particular with their fuel policies. Then, two years ago, I started to use Malagacar, usually 4 - 5 times every year and I have been thoroughly satisfied with their service. Their rates and extras are clearly marked and there are never any little extras slipped into the invoice. They take a deposit against minor damage bu the deposit is refunded usually within… Read Full Review

Malagacar's Response to max1944's Review

Written on: 18/12/2014

Thank you Max,

Please come back anytime!

Best regards and Merry Christmas,
MalagaCar.com

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★★★★★

“easy booking”

Written on: 12/12/2014 by McClanahan172 (1 review written)

A friend recommended malagacar.com. Indeed it was an easy booking, no creditcar is needed. Also the pick up service was excellent. Ans last but not least the car was in an excellent condition… Read Full Review

Malagacar's Comment

Written on: 12/12/2014

Thank you McClanahan!

We hope you come back to the Costa del Sol very soon.

Best regards,
MalagaCar.com

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★★★★★

“highly recommendable!”

Written on: 27/11/2014 by JazlynMaloney (1 review written)

i have booked an opel corsa for a week. may be i wouldn't book the same car again, but i will definitely book again at malagacar.com! we got picked up at the airport, have been driven to the office and took the keys! releasing the car was even easier- just parked it outside at the parking lot and gave the keys over- that was all! i don't think anywhere could be as easy as that. no hidden costs, no burreaucracy - highly recommendable!… Read Full Review

Malagacar's Comment

Written on: 28/11/2014

Hello Jazlyn,

Thank you for taking the time to leave a comment. We're glad you find our service easy to use. See you very soon!

Best regards,
MalagaCar.com

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★★★★☆

“Just a good car rental company”

Written on: 22/11/2014 by liemeij (1 review written)

Malaga car does what a rental car company should do. Easy way to book, reliable cars, simple office, helpful people, no unexpected costs. We always rent a car at this company when we need one in Malaga. Good price/quality near the airport… Read Full Review

Malagacar's Response to liemeij's Review

Written on: 25/11/2014

Thanks a lot for sharing your experience with us!

It's always nice to read kind words like yours. Please come back anytime.

Regards,
MalagaCar.com

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★★★★★

“Best car Rental Company in Malaga”

Written on: 20/11/2014 by BV-7 (1 review written)

After having rented a car at Malagacar about 5 or 6 times so far in the last couple of years, I think I am able to give my honest opinion about the Company. In my eyes, this is by far the best Rental Company in Malaga. Kind collaborators, quick pickup at the airport terminal, a great all round service, perfect and clean cars, probably the best price / quality you can get in the region and not the least, NO HIDDEN COSTS. You only pay for what you get. And .. a half tank of fuel is really a half… Read Full Review

Malagacar's Response to BV-7's Review

Written on: 25/11/2014

Hi, thanks a lot for your comment!

Other customers may find your experience quite helpful. Car rental users need to be specially careful when they find a unusually cheap price on the internet. Many companies are including all kind of hidden extras on arrival.

We're glad you had a great experience with us, see you very soon!

Best regards,
MalagaCar.com

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★★★★☆

“Efficient Company”

Written on: 09/11/2014 by Annies148 (1 review written)

We hired an automatic car in September/October and found the pick up and drop off procedure very efficient. The car was fairly new and was clean and mechanically sound throughout the hire period. Petrol tank needs to be empty on return so a bit difficult to judge. Overall very pleased… Read Full Review

Malagacar's Comment

Written on: 11/11/2014

Thank you Annie!

About the fuel policy, ours is the most convenient at Malaga airport. No refueling fee, no prepaid full tank. You get half a tank and you can return it empty.

Please come back anytime. See you soon!

Best regards,
MalagaCar

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★★★★★

“Top marks for Malagacar.com”

Written on: 02/11/2014 by Hortonxg1967 (1 review written)

Have used Malagacar on numerous occasions and have always found them to be hassle free,quick, efficient and friendly. No sales pressure to take extra insurance although it's there if you want it. Cars have always been excellent,,brand new on one occasion!. Substantial discount given for returning customers. Always check out other companies before hiring a car but always get best deal at Malagacar… Read Full Review

Malagacar's Comment

Written on: 04/11/2014

Hi,

Thanks a lot for your review!

Offering the best customer service is our main aim, and it seems that all the hard work and dedication is providing us very good results. Please come back anytime.

Best regards,
MalagaCar.com

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★★★★★

“Consistently Excellent Service”

Written on: 31/10/2014 by Jordyn186 (1 review written)

We as a group have used Malagacar.com for the last 6 years when hiring a car in Spain,we found their customer service and helpfulness second to none. We generally book our hire car 6 to 8 months in advance of our trips and have never had any problems. The staff are friendly which is what you want especially when starting your holiday. Each time we arrived our car was clean and ready to go. And the returning of the car is simple, no hanging around, you drive it into the depot a member of staff… Read Full Review

Malagacar's Comment

Written on: 31/10/2014

Hi Jordyn, thanks a lot for this great review about our company.

We work really hard to provide the best car rental service at Malaga airport. Please come back anytime, we hope to see you again very soon!

Best regards,
MalagaCar.com

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