Malagacar.com Reviews - www.malagacar.com

★★★★☆
4.2 / 5
190
84% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“The Best Company.”

Written on: 17/05/2016 by Torash (1 review written)

We have been holidaying on the Costa del Sol for 14 years and book at least 3 times a year and always use your company. No other company comes close to the service and quality of cars you provide. Only once have we had a problem and it was rectified immediately. I always recommend Malagacar to all our friends and family when visiting and they too are equally impressed. Well done Malagacar.com. See you soon… Read Full Review

Malagacar's Response to Torash's Review

Written on: 23/05/2016

Thank you Torash, we hope to see you again very soon!

Best regards,
MalagaCar.com

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Torash's reply to Malagacar's Comment

Written on: 23/05/2016

Be with you tomorrow morning.

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★★★★★

“Efficient, Value For Money Service”

Written on: 14/05/2016 by judyreid2000 (1 review written)

This is a very professional company who give excellent service. We were greeted at the airport by a friendly member of staff who drove us to our car. At the car depot the pick up of our car took less than 10 minutes. There were no long queues to wait in or endless paperwork to complete. On our return to the depot at the end of our holiday the process took 5 minutes and we were immediately transported to the airport. This is the smoothest hire car operation I have ever had at Malaga Airport and… Read Full Review

Malagacar's Response to judyreid2000's Review

Written on: 16/05/2016

Hi,

Thank you very much for your excellent review! As you said, we cannot guarantee a specific model, but we show the options available in each car profile (clicking on car's photo in the quotation page).

We hope to see you again very soon!

Best regards,
MalagaCar.com

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Judyreid2000's reply to Malagacar's Comment

Written on: 16/05/2016

We are about to book again for December and would appreciate a PROMO code as a sign of goodwill
Kind regards

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Malagacar's reply to Judyreid2000's Comment

Written on: 23/05/2016

Hi, please try this one: HELLOFAN
Regards,
MalagaCar.com

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★★★★★

“You've tried the rest - Now try the Best!”

Written on: 13/05/2016 by AMW993 (3 reviews written)

Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Manager Alberto Anglada for running an excellent team. Thanks!… Read Full Review

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★★★★★

“Excellent service / spotless cars.”

Written on: 10/05/2016 by Nicolay (1 review written)

During 2015 & 2016 I have frequently rented at Malagacar.com (always on the "full insurance" basis): excellent & quick service (both in & out), spotless clean cars, no surprises whatsoever. In comparison to the big international players, which I used before (for over 10 years), the price/quality at Malagacar.com is simply excellent. I can only recommend this company as 5 star rated. … Read Full Review

Malagacar's Response to Nicolay's Review

Written on: 16/05/2016

Hi Nicolay, thank you very much! Please come back anytime.

Best regards.
MalagaCar.com

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★☆☆☆☆

“Fuel Rip Off”

Written on: 12/03/2016 by raphaeldoyle (1 review written)

They claim No Fuel Ripoff. Not true. I carefully brought the car back with appreciably more than the half tank they gave me and still they put the whole amount on my credit card without telling me. They are hard to get hold of and then don't listen and don't try to put things right. Also the pick up from the airport was absolute chaos and the queues at the office were very long and being dealt with with all the customer attention of a benefits office. They have my money and the fuel I bought… Read Full Review

Raphaeldoyle's Response to raphaeldoyle's Review

Written on: 14/03/2016

In fairness, I have now had an email apologising that there was a glitch in their online booking system so that it appeared I was not due the refund when I was. They tell me they are refunding the fuel charge. So now that I'm less angry I should add that the car was great and malagacar.com is very convenient - and they do respond to complaints!

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Judyreid2000's Response to raphaeldoyle's Review

Written on: 16/05/2016

I am worried now .I have not checked my credit card yet. I have just come back from holiday and given them a brilliant review

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Malagacar's Response to raphaeldoyle's Review

Written on: 15/03/2016

Hi,

We are really sorry for this incident and the amount of 37,80 € will be refunded to your credit card.

We claim "No fuel Rip off" and this is true. When you made the booking there was a technical error that didn't display the different rate packs we offer, so your reservation was registered as “Basic pack” in our system, meaning that the fuel must be paid in advance and return the car empty. When you called on Saturday, my colleague Miguel saw the basic pack was applied to your booking, so there shouldn't be any refund for unused fuel, but I've checked the system and I can see that you were not offered the different packs (please have a look at your booking confirmation), so I understand the reason you were confused and brought the car with fuel.

Please accept our apologizes.

Regards,
MalagaCar.com

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Raphaeldoyle's Response to raphaeldoyle's Review

Written on: 14/03/2016

In fairness, I have now had an email apologising that there was a glitch in their online booking system so that it appeared I was not due the refund when I was. They tell me they are refunding the fuel charge. So now that I'm less angry I should add that the car was great and malagacar.com is very convenient - and they do respond to complaints!

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Judyreid2000's reply to Raphaeldoyle's Comment

Written on: 16/05/2016

I am glad you resolved the problem because I think they are a great company

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★★★★★

“no hidden charges”

Written on: 04/02/2016 by martincu (1 review written)

I would thoroughly recommend Malalgacar.com. I used a different company last time and was charged a lot more and they added on hidden charges. Malagacar.com quotes the price you pay plus petrol and it works out a lot cheaper. Don't be put off by not being in the terminal as it is a lot quicker than the ones in the terminal and there were no queues. The bus waits outside and it is 2 minutes to the car hire depot the bus leaves you right back at the entrance to the airport terminal as it can be… Read Full Review

Malagacar's Response to martincu's Review

Written on: 15/02/2016

Thank you for this great review! Please come back anytime.

Best regards,
MalagaCar.com

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★★★☆☆

“Getting more expensive!”

Written on: 02/02/2016 by TravellerEmma (1 review written)

I have used Malagacar.com at least three times before and been impressed by the value for money and never had an issue with the cars provided or the service (although a little grumpy). However, I went to book again this year and was told that as I had provided a positive review previously on their site I would receive a discount code. I emailed them and asked to quote including the discount. The cost came back way more than I had paid last year! I queried this and they said it was unfortunate… Read Full Review

Malagacar's Response to TravellerEmma's Review

Written on: 15/02/2016

Hi,

Unfortunately, August is the most demanded month of the year. Actually the price is pretty fair. Anyway you can always make a new booking with us if prices drop, of course without cancellation fees.

Best regards,
MalagaCar.com

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★★★★★

“Good Cars and good Service”

Written on: 28/01/2016 by scKennedy427 (1 review written)

Have used Malagacar a number of times and found the quality of service, the quality of cars and the rental cost to be very good… Read Full Review

Malagacar's Comment

Written on: 15/02/2016

Thank you! We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“Trustworthy car hire company”

Written on: 23/01/2016 by godare (1 review written)

I hired diffrent cars from Malagacar 5 times . Never had any problems on the arrival or when leaving a car. Usually cars were almost new , clean and there was no problem with fuel policy. If you don't want to have a headache it's a good choice… Read Full Review

Malagacar's Response to godare's Review

Written on: 25/01/2016

Thanks for your message! Please come back anytime.

Best regards,
MalagaCar.com

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★★★★★

“Fantastic company”

Written on: 18/01/2016 by PaulWattam (1 review written)

This was the best car hire experience I have ever had. The collection was so easy, with a courteous and prompt service. The car was very well looked after and new. The price was excellent and the return of the car went so very smoothly. I could not be happier at the quality of the service provided and the complete professionalism shown by all the staff, so I would like to send out a massive thanks to you all and I shall be using you everytime I go to Malaga… Read Full Review

Lordalfwhiting's Response to PaulWattam's Review

Written on: 21/01/2016

I am impressed by this review so have requested a quote but unfortunately two days later I'm still waiting for an offer to my request. Wonder why??

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Paulwattam's reply to Lordalfwhiting's Comment

Written on: 22/01/2016

They do take about 3-4 days to reply sometimes, which is annoying, but they do come back to you.

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Albertomalagacarcom's reply to Lordalfwhiting's Comment

Written on: 23/01/2016

Hello, please send me an email to us so I will check your requeste status. Thanks, Alberto

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Buywinehere's reply to Albertomalagacarcom's Comment

Written on: 11/02/2016

I've just sent an email this evening for a quote - I'm hoping for an answer tomorrow :) Having used Auriga Crown (now joined with MalagaCar) I've never had any problems either

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Buywinehere's reply to Albertomalagacarcom's Comment

Written on: 11/02/2016

I've just sent an email this evening for a quote - I'm hoping for an answer tomorrow :) Having used Auriga Crown (now joined with MalagaCar) I've never had any problems either

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★★★★★

“excellent car hire company”

Written on: 09/01/2016 by paulandlooby (1 review written)

great car, BMW 1 series, really clean and performed faultless. Nice touch getting dropped off at airport at end of hire period… Read Full Review

Malagacar's Response to paulandlooby's Review

Written on: 12/01/2016

Hi,

Great choice! We hope you come back very soon.

Best regards,
MalagaCar.com

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★★★★★

“Best on the Costa del Sol!”

Written on: 07/01/2016 by bobandsue7 (1 review written)

We go to Malaga four times a year and have tried most car hire companies. Without doubt Malagacar.com is the best. Always most efficient, cost-effective and polite. The pick-up and drop-off are prompt, they process you quickly to your car and they don't have hidden extras. We're going back again this year!!… Read Full Review

Malagacar's Response to bobandsue7's Review

Written on: 12/01/2016

Thank you!

Please come back anytime.

Best regards,
MalagaCar.com

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★☆☆☆☆

“Poor Customer Service”

Written on: 06/01/2016 by al613613 (1 review written)

Paid cash. Noticed on receipt that I had actually 'paid' 10 Euro less, which means the worker stole 10 Euro. Pointed it out on return, and was told that I should email the manager, and the money returned and employee fired. Unfortunately the manager simply didn't believe me and refused to refund me the money, which is shame because otherwise the customer service was average. Traveled 9-13 August 15… Read Full Review

Malagacar's Response to al613613's Review

Written on: 12/01/2016

Hi,

I'm not sure what happened, as your rental was more than 4 months ago. In this case, if you have received a response from the manager and he couldn't find any irregularity, then there's not much we can do for you. Our offices are under CCTV surveillance (he would have been fired immediately). Maybe our rep made a mistake with the change, or maybe it was on your side.

You can mention this problem on future rentals and we will apply you a special discount.

Best regards,
MalagaCar.com

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★★★★★

“My favorite car rental service”

Written on: 01/01/2016 by xpHanley424 (1 review written)

This januari I'll go for the 5th time to malaga and just like the other times I rent a car at malagacar.com. saying they are cheap is the using the wrong word. Renting a car at malagacar.com is a Bargain!! they giving good value for money. Never had a problem car's are good quality and the people at malagacar.com are very kind and helpfull. Pick up and drop off at the airport is great. If you need a car in southren spain you must go to Malagacar.com… Read Full Review

Malagacar's Comment

Written on: 04/01/2016

Thank you Hanley!

Please come back anytime, we will be glad to serve you again!

Regards,
MalagaCar.com

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★★★★★

“Handbag left in hire car”

Written on: 22/12/2015 by openwaterswimmer1 (1 review written)

We dropped off our hire car and began to unload our luggage when we were told to get back in the car as a driver would take us straight to the airport.... great! Unloaded at Departures and the malagarcar.com driver drove off. Wife has left her handbag in the car with passports, boarding passes, purse etc! Rang malagarcar.com and receptionist said they'd deal with it immediately the driver returned. Before I'd had chance to chat to my wife, I saw someone waving frantically in my direction... our… Read Full Review

Openwaterswimmer1's Response to openwaterswimmer1's Review

Written on: 22/12/2015

Meant "malagacar.com"... oops.

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Malagacar's reply to Openwaterswimmer1's Comment

Written on: 31/12/2015

Thanks for the clarification. See you soon!

Best regards,
MalagaCar.com

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★★★★★

“Handbag left in hire car”

Written on: 20/12/2015 by Pattersonwp1952 (1 review written)

Yesterday we flew back to England but first had to return our car to malagarcar.com. Immediately a member of staff offered to drive us to the airport so no need to unload luggage into the shuttle bus. At Departures we unloaded but two minutes later my wife noticed she' left her handbag in the car... passports, boarding tickets, purse etc. Contacted the company and they said they'd deal with it as soon as the driver returned. No need! Within a minute he'd returned and was waving to me from the… Read Full Review

Malagacar's Comment

Written on: 31/12/2015

Hi! Thanks for choosing us again! We hope you don't forget any belongings on your next visit to Malaga ;-)

Best regards,
MalagaCar.com

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★★★★★

“EXCELLENT”

Written on: 23/11/2015 by LEIGHPAL (1 review written)

i HAVE USED MALAGA CARS FOR YEARS AND YEARS AND THE CARS ARE CLEAN IN GREAT CONDITION AND STAFF ARE HELPFUL . EASY BOOKING GREAT… Read Full Review

Malagacar's Response to LEIGHPAL's Review

Written on: 27/11/2015

Thank you!

We hope to see you again very soon.

Best regards,
MalagaCar.com

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★★★★★

“EFFICIENT-FRIENDLY-EXCELLENT VALUE”

Written on: 28/10/2015 by brianacton (2 reviews written)

We have used malagacar for many years as have relatives and friends. Terrific bunch of people. The cars are good, the service is excellent, the staff friendly and efficient with a sense of humour. We had a flight cancelled last year and could not get another for two days. I spoke with malagacar. Com who extended my hire at exactly the same daily rate as was quoted for the weeks hire, no hidden charges with this crew, what you pay is exactly what you are advised of when you book. Keep up the… Read Full Review

Malagacar's Response to brianacton's Review

Written on: 05/11/2015

Thank you, we hope you've enjoyed your stay in Malaga!

Best regards,
MalagaCar.com

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★★★★★

“Top Class Service by Malaga Car”

Written on: 21/10/2015 by Irishfans (1 review written)

We recently had the pleasure of renting a car from Malaga Car on our visit to Spain. We have used this company on previous occasions as it was recommended by friends of ours and once again we received excellent care. No delays, collected at the airport for a two minute trip to the collection point, documentation processed quite quickly despite a small queue and on the road in no time. By far the best car rental company we have dealt with and their customer service agents are excellent to deal… Read Full Review

Malagacar's Response to Irishfans's Review

Written on: 26/10/2015

Thanks for your review!

Please, come back anytime.

Best regards,
MalagaCar.com

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★★★★★

“Superb car rental”

Written on: 10/10/2015 by TJC28 (1 review written)

I have been hiring cars at Malaga airport for many years - this was the best! Promptly met at the airport, quickly transported to the local office, easy and efficient check in, the car was ready, clean and tidy with fuel. The car did have a few exterior marks but these were recorded. Return to airport was excellent. Yes, I will use Malagacar.com again and would recommend without hesitation. Thank you for an excellent experience. … Read Full Review

Malagacar's Response to TJC28's Review

Written on: 13/10/2015

Dear customer, thanks for choosing us and recommending our services.

Please come back anytime. See you soon!

Best regards,
MalagaCar.com

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