Their Broadband is good, WHEN IT WORKS! When it doesn't it's pretty bad and takes ages for them to sort. I cannot get cable so stuck with this.

I become sky costumer month ago and I could say they provide me with good Internet service until know.let me say that them costumer service is disgreatfull. For some problems I had to cancel direct debit and I called them they do not suggest me anything apart to set up a new direct debit straight away, but I explain to them that is not possible even suggested to make payments up front that I be able to be them costumer and response I recived was that they not willing to discus or accept any othe payment method apart direct debit and because I was not able to set up it straight awy they kicked me out of them costumers. I think that is not how company should treat there costumers specialy if they want and willing to pay for service

Lots of problems with Virgin, the biggest was their phone support, normally sitting there for 20 mins before being able to speak to someone, speed was always a problem until it came to a complete stop one day, eventually spoke to someone, then it took 5 days before an engineer came out, then they traced it to a faulty connection in the green box down the road. After which received speedtests of almost 10mb, always about 9. But damage was done, had two outages soon after local area problems and the killer was wanted sky anytime plus. Cancelled virgin by post, at least did not have to wait for customer service for 40 mins. So made the move to sky, all the initial stuff was good, great phone service, BT engineer came to move phone from Virgin to BT, but major problems, we had a new front door fitted and the old BT cable had been removed, the engineer was not allowed to drill a hole through the door, could not believe what I was hearing! Luckily we had a second line installed for work years ago, which was dead, we got BT to resurrect that. All working fine. Waiting for the sky broadband stuff to arrive, which is did the day before the switch on, still had Virgin for another week so no loss of service. The day came plugged in and nothing! Rang to find out why, got through straight away, miles better than the old Virgin customer service, was told it will be on sometime that day, could be even midnight. One hour later phone went dead for 10 mins, then all working. Very slow 1.5 mbs. Also only 2 filters which was ok for me as we have cordless phones. Told 10 days to wait for better speed as they check it, it has got better now up to 5mb but nowhere near 20. Will call sometime and find out. Although it has been reliable since install and the router has been great, good signal all around the house. That is quick enough for us for now, plus it's free for 3 months. Now the worst thing, no sky anytime plus, reason not available on our HD+ box until end July, why did they not tell me before. I did get a nice email explaining why, but would have been nice up front. So watch out for this one if this is why you are moving, it was my main reason. On the whole not a bad experience, I would say Sky are getting their act together and Virgin's customer service is still abosolutely appalling, why they cannot deal with a phone call and they always insist you reboot the cable modem even though I had done it 5 times already. Just the sky speed to sort out.

Anything is good compared to AOL, so Sky BB is a breath of fresh air - I was going to cancel Sky TV, when they offered me broadband and phone line rental free for 1 year. The speed varies between 3 meg - 11 meg but guess that depends on your area. Generally very good indeed.

Basic Sky broadband is O.K. Make sure your B.T. line can give at least one and a half Mbs. Get a good line installed.. If your computer is too far away from the wireless router it will lose connectivity. To solve that problem, buy two powerline adapters from e.g. Amazon. Plug one into your power socket and attach to the wireless router with the ethernet cable provided.. Do the same to the remote computer. You are now using your house wiriing and get a perfect connection at all times. I done the for a friend and and solved His problem.

Sky Broadband is excellent when it's working. It's more the cheap and cheerful option (in the case of Sky Broadband Base and Mid), costing nothing and just £5 respectively. This is very evident in what you get with the service: you're provided with a simple 54mbps router that's black so doesn't look very nice, an amendment to Internet Explorer which makes it now called 'Internet Explorer provided by Sky' and a set of basic online utilities like 10 @sky email addresses and a photo storage facility. For 5 months I've been chuffed with the performance of Sky Broadband Base. For ' free ', it solved the connection issue I left AOL's £14.99 p/month broadband service for and supplied a prettier homepage. I've enjoyed being free from all of AOL's troublesome and frustrating software, especially in terms of internet browser. However, recently a fault has developed on my line. I have an intermittent connection which is proving very annoying and that is making me have doubts that I'll even be able to post this review. I contacted Sky Broadband technical support, therefore, on the only telephones number to be found (6p to be connected, 5p a minute thereafter). For 44 minutes I was stuck on hold, being told about how to improve my television picture! So, that's £2.26. I gave up on that call. When I couldn't find a geographical substitute number on the internet, I tried the number again to get immediately connected with an advisor this time. I spent a good half hour chatting with a nice gentleman about this fault but not getting anywhere. He put me through to someone else who I was told was better qualified and would be better able to help. This person was even worse. He was convinced that my PC was broken! He did loads of tests and didn't find anything wrong. He got me to connect my router up to the test socket on my phone socket, which hasn't helped either. Finally he reduced my downstream bandwidth to 1mbps, although I'm actually getting by with just 0.3mbps. He said to put up with that - despite how I'd already found and told him that altering the bandwidth hadn't helped - and ring back at a later period. So, altogether that's close to £4 spent talking to technical advisors and yet the issue isn't resolved. Tonight I'll be making another attempt to talk with the lovely people at Sky technical support, but will I get anywhere? I do love Sky, no lie. Sky subscription TV is fantastic and up till now the Broadband has been great too. But the service I'm receiving now when I'm trying to resolve this issue is despicable. Hopefully this will get sorted. I'm sure that if you join Sky Broadband Max you'll get treated extra-nice.

If you are running sky tv from your house, go for the broadband, but install your own virus and firewall software!

Initially rather unreliable, and after some heated discussion with them managed to get a download speed in excess of 5Mb/s - I am about 3km from the exchange. The latest changeover to Google's platform has denied me any service whatsoever and the response from the Sky helpline was a statement read over the phone that told me to wait until the 11th and try again! The last seven weeks have been delightful, fast and reliable, but all that has gone belly-up. I am prepared to stay with Sky for the moment as I feel that my move from another company was basically sound,

Tech support not very knowledgeable but not rude and quite pleasant. Offshore call centre in tier 1 but that was okay. They were easy to understand and very patient and polite.

Don't go for it if you want iron-cast guarantee of reliability. Also don't go for it if you are a gamer as the pings are not fantastic. However... I am getting good broadband with good speeds 5 mbps even though I am 4.4 miles from exchange. Router arrived on time and I was connected on the date I was supposed to go live. It certainly not as bad as it was last year according to others.

For the money it is okay and the people in the company seem to have a polite and reasonable attitude in the way they treat you. I asked to cancel when I first signed because of the horror stories I would read and the cancellation department was not pushy at all (which made me decide to give them a try).

We shall see how it pans out and will inform this site appropriately.

After seeing the bad reviews for Sky and after weighing up the pros and cons went with Sky broadband. And (touch wood) I'm happy and have had little problems.
Only problem I had was they never gave me an email address (but I'm still using the one from my dialup) and the activation date was wrong (Activated two days after which is actually BT's fault). Also said an engineer was coming when I said I didn't require one but was just an error in their letter template.
The only reason to go with them is that I was on a separate dialup that was more expensive than Sky's own minimum broadband. So it was either free and faster (and maybe less reliable) Sky broadband or more expensive, slow and not reliable for me dialup service.
From reading these reviews, it appears you should only go with Sky if:
You are currently on a Dial up Service,
You have sky television,
You live in a bad broadband area (less than 512kb)
You have good technical knowledge of the Internet and broadband. (since if it goes wrong you know what and why)

If you fulfill the above then £40 one off payment for free broadband forever is a winner. Hands down. If you don't then you may have to see other reviews for a situation that fits yours.

Oh and still keep your dialup as a failsafe (you can reduce that to the minimum service possible and keep your emails!)

I hated the Netgear router supplied by them, so I decided to use my own. I am not a very technical person, but this was very easy. I am using my old Actiontec router right now, without any problems at all. To do this, you need to get into your current Netgear router. Install the Sky Broadband software and connect the Netgear router as normal. I came across this post on another forum --

"To get your real login info for your broadband just enter this into your web browser:

http://192.168.0.1/setup.cgi?todo=ping_test&c4_IPAddr=%26%2Fbin%2Fbusybox%20grep%20ppoa_%20%2Ftmp%2Fnvram%20%3E%20%2Fwww%2Fnetgear.cfg

then wait a while and then type in: (sometimes you need to make several attempts).

http://192.168.0.1/netgear.cfg

It should bring up a save file prompt. Save it somewhere, ideally on your desktop. Then open it with notepad or something and you will see your login info. (Your actual username and password are NOT what Sky gave you) Each new subject field is separated by pppoa.
When you open your saved file, you should end up with with something like this:
pppoa_username: (yourMACaddressOFrouter)@skydsl
pppoa_password: 1234567aa1
pppoa_idle=0
pppoa_ipaddr=
This is the info (username and password) that you need to enter into your chosen router. You shouldn't have too many problems. Enjoy, and get yourself another router, at least one better than the rubbish Netgear router.