Sky Broadband Reviews

★★☆☆☆
1.8 / 5
784
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“PAY FOR 12 MONTHS OF SERVICE AND ONLY RECIEVE 1 -...”

Written on: 28/09/2017 by Gavin_Brady (1 review written)

after trying to get through to sky after a number of months (i work 3 jobs and have wasted many lunch hours trying to get through to them)i complained to sky about how my broadband has been hit and miss for a long time, they finally sent an engineer out who informed me the broadband wiring had coroded and that iv only been recieving 6mb when iv been paying for 40mb, he said 'god knows how long its been like this, a month, 12 months, who knows). i called sky and after waiting for 40 minutes i… Read Full Review

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★☆☆☆☆

“Complaint: Re Refund & Cancellation:”

Written on: 22/09/2017 by Philipmurphy (1 review written)

Dear Sky. Please pass on to your manager as I have been promised he will call me today but I will not hold my breath! I have just been speaking to one of your agents with reference to my refund that I was promised in July 2017 and at this stage as you will be well aware I have not received this but many excuses as to why I have not got this. I had contacted Sky as I was also having a problem with one of my boxes and discussed this with your agent and told him that between the box not… Read Full Review

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★☆☆☆☆

“Disgraceful customer service, failed to fix broadband”

Written on: 10/09/2017 by amandabush (1 review written)

Despite four phone calls explaining that my broadband was not working and that I needed for my work. They passed me from one person to the next, went through endless question and answers. Lengthy phone calls averaging an hour, never any solution but always a questions, told to go and buy a phone to test the line in the fourth call, kept finding excuses not to send out an engineer, constantly threatened with cancellation charges if tried to cancel despite the service not working for a week. In… Read Full Review

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★☆☆☆☆

“customer service no DISSERVICE ”

Written on: 27/08/2017 by normantooo (1 review written)

So might as well get my two bobs worth in engineers visit booked 10 days ago in regard of the poxy replacement sky+ box the replaced my previous one with After charging £30-00 for an engineers visit not worked properly since the start and a lesser model than was taken away today 13 hours before the visit a phone call while I was in the shower please call back so I did to be told my appoinment was on hold and the engineer was NOT coming a new appointment has just been made for the 30th… Read Full Review

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★☆☆☆☆

“Overpayment”

Written on: 09/08/2017 by Fiona120 (1 review written)

I recently decided to join sky. I ordered a sky q 2tb box a mini box for the bedroom broadband and phone. I applied online and I paid £115 installation, then I was told installation date was no longer available and try another, I did so and it took another £115 from my account so I phoned sky, 20 minutes for answer, the operator said sorry and he could do it for me cheaper but I would have to pay a further £95 installation and the £230 I had already paid would be put in my bank, I agreed so… Read Full Review

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★☆☆☆☆

“Apalling customer service avoid at all costs!”

Written on: 28/07/2017 by clairelucieb (1 review written)

It was quick and easy to sign up and have my payment taken, but as soon as I had a problem (I needed to change the date of my new phone line going in) I discovered how things are for customers. I used the messaging service and was told by the operator who I think was in India or similar due to their grasp of English gave me a number to call. This number had a cost per minute. After being on hold for 15 minutes it cut me off. I then found a Freephone number online so why was this not given to… Read Full Review

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★★☆☆☆

“USELESS CUSTOMER SERVICE”

Written on: 28/07/2017 by Farleyug1977 (1 review written)

I've been with Sky for quite a few years and every time when my contract is approaching it's end I called to cancel and have normally been offered very good discounts. However, this time around I phoned and the told me that they would offer me a whole £10 a month off of a bill which according to Sky was a very competitive offer ... No Way! With my previous discounts I was paying £31 per month for phone and broadband (no tv) once my contract ended and the discounts removed my bill would… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 12/07/2017 by Parks18 (1 review written)

We were offered Sky Q after a very hard sell as we were moving home. We was also pressured to by a package and part with £247 this would get us three boxes a new dish broad band ect. No such luck no new dish sky Q that does not recalled but worse of all they kept sending out engineers that said it would not work. Then the alternate lie the operater said another engineer would be coming but don't worry the cooling of period was on 23rd July. Now the engineer again has said Sky Q will not work… Read Full Review

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★☆☆☆☆

“Horrendous customer service! - Zero flexibility”

Written on: 17/05/2017 by zombiezebra (1 review written)

I don't normally write reviews as I don't have the time but my story needs to be heard as it demonstrates the incompetence of a) the people who design Sky's approach to customer service and b) the people who provide customer service. Here's the situation: When I first moved to London (2.5 years ago) I was living in a flatshare with two other guys. One of them set up a Sky account and bought one of the broadband packages, but after a year he moved out while my other flatmate and myself remained… Read Full Review

Lainy_Marie3003's Response to zombiezebra's Review

Written on: 25/05/2017

DO NOT BUT THIS, IM SAYING THIS BECAUSE IT IS THE SLOWEST INTERNET EVER!

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Lainy_Marie3003's Response to zombiezebra's Review

Written on: 25/05/2017

DO NOT BUT THIS, IM SAYING THIS BECAUSE IT IS THE SLOWEST INTERNET EVER!

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★☆☆☆☆

“HORRENDOUS”

Written on: 08/04/2017 by ksWhalen113 (1 review written)

Hoorendous customer service, automated rubbish mostly which they ask you again when you eventually get to speak to someone. 100% cancelling, they're getting worse but the cost is going up. if you aren't getting the service promised then cancelling early should be acceptable. so, so, so, so, so, so bloody aweful i had to wait until i got in my office to write this review as the broadband is that bad. … Read Full Review

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★☆☆☆☆

“Terrible,arrogant,inconsistent,superessive,sales...”

Written on: 13/03/2017 by 434Benson (1 review written)

When making inquiries about SKY PRODUCTS the sales DEPARTMENT, MY PERSONAL EXPERIENCE HAVE BEEN BAD AND POOR. Non-responsive, non-caring, every time inconsistent prices, inconsistent information, asking for personal details which I believe ae not relevant to purchase of any Products, too tedious to get to some right expert they call, who are worse than even some ordinary tele sales person. Is this SKY, you believe because you have monopoly or you are big Company, and therefore to behave… Read Full Review

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★☆☆☆☆

“Flow chart mentality at it's worst.”

Written on: 18/01/2017 by M_Evans (6 reviews written)

I went to buy a mobile phone and was offered a Broadband and line rental package for £17 per month. It included Sky TV but I was told that I didn't have to use this, if I didn't want it but that it meant the price for the Broadband would be lower. The Wifi router arrived by Post and I was told that someone would call to fit a Sky dish. Since there was no point in this being done, I emailed them and said - I don't wish to cancel the agreement but I don't want Sky TV installed. I don't have a… Read Full Review

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★☆☆☆☆

“Was told that i need fiber broadbant to impruve sevice”

Written on: 03/01/2017 by pinguetta (1 review written)

I contacted sky has my internet connection was kipping jumping of.. I was told I needed fibber broadband at a extra £20.00 per month.. from there on become very slow.... and tree month later and five frustrating Phone calls still not sorted the problem So I am now stuck on a 12 months contract and a slow broadband service.. originally they have promised 39 to 40 MBps and I am getting 25 to 34 MBps depending on the time of the day TOTAL Ripoff.. SKY Believing in beater!!! for them self… Read Full Review

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★☆☆☆☆

“Unreliable customer service ”

Written on: 18/11/2016 by ritusrem (1 review written)

Terrible customer service and over judgemental staff. Extortion in the name of cancellation and end of contract. even though we gave them notice they decided not to update my request on and say its my fault. All together we lost 140 pounds!… Read Full Review

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★★☆☆☆

“Just about adequate”

Written on: 04/11/2016 by TitusWeekes (1 review written)

Very slow connection and frequent outages, particularly after 11.00pm when there's no one to call. Support is fairly good when you can get them. Just about adequate service if you can do your online activity whenever the connection is working… Read Full Review

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★☆☆☆☆

“COMPLETE DISASTER,TERRIBLE CUSTOMER SERVICE”

Written on: 19/10/2016 by Sebastian187 (1 review written)

I changed to Sky from BT Broadband because of the enticing offers. I had been reasonably happy with BT but was tempted as I say by the offers & the price. Unfortunately the proised price bore little resemblance to the eventual price because the Sky sales staff are quite skillful at hiding hidden costs. Anyway it was still cheaper than BT so I let that slide. However, the disaster for me was the massive hit I took in download/upload speeds. After 5pm & at weekends my speed would not even allow… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 01/10/2016 by Skylerr80 (1 review written)

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number. When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries. It took 35 minutes for someone to answer. When I explained what had happened they said they would have to transfer me….which then took another 45 minutes for someone to answer… Read Full Review

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★☆☆☆☆

“breach of contract”

Written on: 18/09/2016 by igodwin (1 review written)

I signed up to sky in may 2016 and they were offering £100 of Tesco voucher, I have been chasing them up ever since trying to get this resolved and all i get is that they no longer exist, all they wanted to do was me off the phone, there costumer service is no exist and i don't think they know what they are talking about, they told me that they have sent me emails but i have not received any and they refused to or try and replace them with something to the same value. They are very quick to… Read Full Review

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★☆☆☆☆

“Sky is a very unprofessional greedy company”

Written on: 14/09/2016 by Christine142 (1 review written)

I cannot believe how unprofessional the call centre staff are. When we had problems with our broadband and when the engineers knocked out our phone connection, we had to wait a week to get our broadband and phone repaired. The sky customer service team say they are going to call you back but they don't bother. You ask for a manager and you are interrogated or put on hold forever. They don't have any respect for their customers. They refuse to deal with my complaints in a professional manner… Read Full Review

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★☆☆☆☆

“WORST SERVICE AVAILABLE....AVIOD....”

Written on: 10/09/2016 by Carson263 (1 review written)

Without Question, the Worst customer service Ever, It fails everyday now for months and they have no idea how to fix it, is it not fraud to take ones money and not provide the goods you are charging for?. Get your broadband from a dodgy man in a garden shed, at least you know he will be ripping you off. Avoid Sky at all costs, the only thing they get right every time is collecting your direct debit!!!!!!… Read Full Review

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