Sky Broadband Reviews

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★★☆☆☆
1.8 / 5
25.8% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“dreadful service”

Written on: 17/09/2014

Sky Broadband connection and service is awful. The speed has alwas been slow, but then about 10 months ago it becme unstable as well. Have lost count of the number of times have phoned them to get sorted out. They check their records, agree we have a problem, go through their same script every time and each time it gets worse. Have had three BT engineer visits - all wiring tested and fine; a new connection BT Openreach box installed, and finally a new line between house and junction box. We… Read Full Review

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★☆☆☆☆

“TERRIBLE. ”

Written on: 15/09/2014 by Nag93 (1 review written)

I was originally on o2 broadband and it was probably the best broadband I've had, it was reliable and speedy and also had great internet connection the signal was amazing but ever since sky have brought o2 broadband and I obviously had no choice but to switch to sky and had received a sky modem at no cost which I had no complaints about but since I've switched it has been down hill from then. The signal is actually so awful every time I'm trying to search something on the net it takes forever… Read Full Review

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★☆☆☆☆

“slow and simply unreliable”

Written on: 30/08/2014 by indomir (1 review written)

During last 6-12 months the quality of Sky broadband deteriorated significantly - slow (when it is connected that is) and totally unreliable, constantly losing signal, resetting the hub etc. Sky customer services read through the usual steps but after the first 2 times, there is little point in continuing. Will swap to Virgin, slightly more expensive but will be worth it if more reliable… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 29/08/2014 by clownfish28 (2 reviews written)

Awful broadband went down all the time. Could need fix it. Moved away and have had no issues at all ever since!… Read Full Review

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★☆☆☆☆

“Problems and bad customer service ”

Written on: 15/08/2014 by Mikesmith1991 (1 review written)

Ever since I signed up to sky broadband (3 months ago) I have been given nothing but poor customer service and NO broadband and landline!! I have been continuously mislead, lied and deceived by their customer service team and was refused to speak to the manager on several occasions, saying 'they were busy'!!! I pay £20.40 per month for unlimited sky broadband and landline and for the period of time I haven't had the service, I was told I still have to pay the monthly rate!!… Read Full Review

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★☆☆☆☆

“Do NOT use this broadband”

Written on: 10/08/2014 by Sky_broadband_sucks_ass (1 review written)

It's the absolute worst, THE ABSOLUTE GOD DAMN WORST broadband i have ever used! It's inconsistent and keeps disconnecting every 5 minutes or so. 4 years using it, and it has been hell. I would recommend BTinfinity, which is actually good, unlike this garbage!! DO NOT BUY. Terrible value for money, terrible quality and they honestly just care about the money. Their motto must be something like "Thanks for your money, here's your crappy internet, see you next month" I honestly don't like… Read Full Review

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★★★★★

“Good broadband”

Written on: 05/08/2014 by davidoswin (2 reviews written)

Hi, so far since i have lived in my current house i have had 4 isp. Sky has been by far the best and most reliable of those service providers and have produced the best speed. Would recommend… Read Full Review

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★★★★★

“GREAT BROADBAND”

Written on: 03/08/2014 by KadynWooten118 (1 review written)

HAVE HAD SKY BROADBAND SINCE MAY I GET 32MBS DOWNLOAD AND 9.0 UPLOAD. AFTER A FEW WEEKS SPEED WENT DOWN TO 1.7MBs.I PHONED THEM UP AND THEY TRIED A FEW THINGS BUT TO NO AVAIL.THEY SAID THEY WOULD GET BT TO COME AND FIX THE NEXT DAY AND ASKED IF I WANTED MORNING OR AFTERNOON, I SAID MORNING AND THEY TURNED UP AT 10.00AM.HE HAD A LOOK AND SAID HE WOULD BE BACK IN AN HOUR AND HE WAS HE FIXED IT AND IT HAS BEEN BRILLIANT SINCE. ALL YOU PEOPLE MOANING ABOUT SKY WANT TO TRY ORANGE EE AND YOU WOULD… Read Full Review

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★★★★★

“Top Notch Service”

Written on: 01/08/2014 by Seth480 (1 review written)

After O2 sold out to Sky i was offered 12 months free broadband to switch to Sky which i did,on the switch over day i lost service for about 5 mins and since then i have had a totally reliable service with absolutely no limits or traffic shaping,as i am on the end of a 4+ KM line from the exchange i am used to getting around 2.5mbps since i first got broadband years ago with Tiscali,but 10 days ago the Sky DLM kicked in and i now have 3.1mbps and my upload has increased from 700kbs to 2.6mbps… Read Full Review

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★☆☆☆☆

“Shocking company ”

Written on: 15/07/2014 by NathaliaMcKinney218 (1 review written)

I strongly advise people to stay away from this incompetent and extremely rude company. Although Sky's offers seem good their customer service is shocking. They never fully answer the questions that you ask them and if you challenge them on this they will turn round and threaten to take you to the Police. All the departments are the same. If they do agree to something they will simply turn round and deny ever agreeing to things even though you might have it in writing this seems to make no… Read Full Review

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★☆☆☆☆

“Awful Customer Service - Do yourself a favour and keep...”

Written on: 21/06/2014 by seanpbrowne (1 review written)

Sky broadband is quite cheap and the connection quality is reasonable when it works but when it goes wrong you are in a world of trouble. I have found their staff to be rude and unhelpful on more than one occassion. The last time I phoned with a ping of 700ms (causing pages to timeout), they insisted there was nothing wrong even though I tested on an iPad, PC and Phone! Pay a little extra and choose someone with a reputation for good customer service. ps. I have had their 'fibre' broadband… Read Full Review

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★☆☆☆☆

“tied to this excuse of a broadband for a year”

Written on: 11/06/2014 by billy32martine (1 review written)

20mbps at the exchange but only 20mbps at my house I only live round the corner from the exchange and sky say this is acceptable even though my neighbour is on same sky package and getting five times faster broadband than me. Sky customer service pure xxxx they promise to phone u back which they never do AVOID IF POSSIBLE… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 21/05/2014 by ImaniFox1973 (1 review written)

Why did o2 sell there broadband to sky! Its terrible now. Cant wait till my 12 months is up so I can move on… Read Full Review

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★☆☆☆☆

“Incredibly Poor”

Written on: 15/05/2014 by Heidi190 (1 review written)

I had previously been with Sky broadband but moved to O2 as soon as the opportunity arose. I was disheartened to learn O2 broadband had been sold to Sky. Our internet connectivity instantly declined. Just to be clear, we are a small household of two individuals, one of whom often works away. We are not heavy users by any description - certainly no online gaming and so on. The service is often as slow as a dial-up modem and periodically cuts out. I have given up trying to stream anything beyond… Read Full Review

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★☆☆☆☆

“Never use sky ever”

Written on: 25/04/2014 by Saulh398 (1 review written)

Never sign up to sky broadband absolute joke of a so called internet provider terrible customer service complete joke of a download/upload speed intermittent connection issues basically daily not worth any money per month will defenitly be switching providers from this terrible joke of a company who don't deserve any positive reviews absolute swindlers who rope people in with false promises of broadband speeds and good connection stay away from this company don't give them the time of day and… Read Full Review

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★☆☆☆☆

“Stay away..total outages many times of the day”

Written on: 16/04/2014 by Ericksonte388 (1 review written)

stay away...they do not even have a proper broadband..over the past few months the broadband been getting slower and slower..and now total outages several times a day. A nightmare if you are doing an online course, bidding on ebay or using skype..even opening a page could take ages. My modem internet was significanlty quicker and my mobile phone dongle a lot quicker. Save your money and frustration and go else where… Read Full Review

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★☆☆☆☆

“SKY - WORST CUSTOMER SERVICE AND BROADBAND EVER!”

Written on: 14/04/2014 by Camila255 (1 review written)

They first promise you they will do this and that and they will never call you back, ignore your calls, replying after more than 5 days to emails, offering boosting connection service obviously at extra cost, customer service is never reachable, it is all based on LIES! their wifi doesn't ever connect to the device in the whole flat/house. and finally they were making contract cancellation procedures very difficult to me so I would potentially give up or change my mind, stay away from Sky!… Read Full Review

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★☆☆☆☆

“Utter tosh!”

Written on: 14/04/2014 by Gravesmt67 (1 review written)

First of all, I'm a Network Engineer. I've had 3 ISPs in the last 12 years. Pipex, Be, and SKY Pipex were great. Until they got bought out. Be were brilliant, right up until I left looking for a cheaper deal Sky? Sheesh, absolute nightmare. two week long outages with me doing all the chasing for updates/progress Unsteady line and long outages. I don't think it's ever been up for 24hrs without a break. Apparently it's always Openreach to blame, which is odd because Be was down only twice in… Read Full Review

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★☆☆☆☆

“Worst customer service of any company I've come across”

Written on: 03/04/2014 by LifeofMan (1 review written)

I've been a Sky+ HD, telephone and broadband customer for the best part of 3 years and during that time had very little issues with the (non-customer support) service received in return for my £60 pcm. The broadband was always fast and reliable, the phone line was always active and the HD TV quality was great. When we first signed up to Sky 3 years ago, they confirmed an installation date and then didn't even turn up/communicate they were no longer coming so having taken a day off work… Read Full Review

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★★★★★

“I Love sky”

Written on: 03/03/2014 by Averic1970 (1 review written)

I know how infuriating it can be when you don't get what you pay for. I have to say Sky have been great with me the internet wasn't brilliant but that's just my area. I have just upgraded to Fibre Optics and found it brilliant and the customer service has been excellent. Sorry to see unhappy folk out there. Mike… Read Full Review

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