Sky Broadband Reviews

★★☆☆☆
1.8 / 5
746
26% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“Looking for broadband....avoid Sky”

Written on: 28/06/2015 by poppey (9 reviews written)

Having been a Sky customer for some 12 months, my experience has fallen well below that for which I am paying. I signed up for fibre optic broadband from Sky and they have been charging me a not inconsiderable amount for the privilege of enhanced speed! However, so sick was I of this 'fast speed' I did various broadband speed checks. It found that although 80mb was available in my area, Sky could only summon up 2-3mb to allocate to me. Download was so painfully slow I contacted Sky. Of… Read Full Review

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★☆☆☆☆

“Never Using Again”

Written on: 19/05/2015 by Aubriez326 (1 review written)

Sky have been a nightmare this past year. I will NEVER use again. Home broadband and phone. Nearly a whole year frequently without any broadband. Waited weeks for a broadband engineer, but only ever cause telephone engineers, who never rectified the fault. No reliability of service. Sky customer service absolutely dreadful, very rude, with attitude. When I switched supplier, they put a stop on any other provider taking it over until the day after the service ended. Therefore I was without a… Read Full Review

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★☆☆☆☆

“not worth it”

Written on: 22/04/2015 by Manning111 (1 review written)

I have had sky broadband for a while and its slow, therefore I up graded to sky fibre and my internet has gone even slower. A load of garbage. I would not recommend my worst enemy never mind a friend… Read Full Review

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★★★★☆

“very pleased”

Written on: 13/03/2015 by mrsmwright1 (3 reviews written)

Now that I've switched to talk talk I realize what a mistake I made. When I had been with sky any issues I had I would call and get it sorted and spoke to kind polite agents who spoke English and don't read from a script. I never had one day without internet or phone service I got a constant 33mb like I was told I would. The only bad things were the weather disrupting the TV all the time and the live chat is seldom available. Apart from that I wish sky had more competitive prices as I would… Read Full Review

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★★★★★

“Good service with no issues”

Written on: 12/03/2015 by 98Campbell (1 review written)

I had unlimited ADSL from Sky, their service was reliable and didn't have any issues. The Sky router was OK and had good wifi performance and did a good job of port forwarding and NAT tasks. The price was also quite reasonable for international calling and local calls which we made full use of. I only left because all ADSL suppliers in my area were slow and Sky didn't have fiber here… Read Full Review

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★☆☆☆☆

“Just poor”

Written on: 04/03/2015 by carolinespittle (2 reviews written)

I live in the country with my family and we pay £17.00 per month just for broadband! I only get up to 40gb and its a terribly slow speed. When I lived in a town I only paid £7.50 for completely unlimited broadband and at the highest speed they had available. Why are these prices so different? I do not understand the logic at all and we can't get super fast fibre optic with sky out here because it's not available. I think this price is extortionate and I only moved here to provide my children… Read Full Review

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★☆☆☆☆

“Broadband speed not compatible with Sky equipment”

Written on: 14/02/2015 by teUpton410 (1 review written)

Do NOT use Sky. We have just signed up to Broadband, TV & Phoneline and the only thing that works correctly is our phone line. The broadband in which we recieve is extremely slow so we cannot even watch TV on demand 'Catch up TV' as it takes a day (no exaggeration) to download a programme. Every morning we wake up our Sky needs rebooting as the signal drops off due to it being so weak. We have phoned Sky regarding the problems and their customer service is utterly appealing all they suggested… Read Full Review

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★☆☆☆☆

“Worse than dealing with BT!”

Written on: 13/02/2015 by willihulks (8 reviews written)

I ordered their full TV, phone and broadband package. The give you a 1 day slots for installation, so you have to block out a whole day. Their engineer did text me on the morning of the installation with an estimated time that he would be at the property. The installation of their satellite dish it transpired would have required major surgery to the roof, a specialist installer and me being at the property for at least another 1 or 2 days. i would also need one of the neighbours to be there… Read Full Review

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★☆☆☆☆

“Appalling customer service from abroad”

Written on: 08/02/2015 by 177Marshall (1 review written)

Got a problem then don't bother to attempt to sort it through there appalling customer service lines .. You would be better off jumping under a moving bus .. No respect even though Ive been with them 20 years… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 07/02/2015 by Petersonzw154 (1 review written)

have been without internet for 2 weeks, Sky test the line and tell us it has to be checked for 24 hours they have to inform BT who have between 24 and 48 hours to react. BT send someone out after 30 hours tell us everything has been repaired but still no internet, someone else comes out - after another 30 hour wait tells us a card is defect in the exchange and needs to be replaced which isn't his department and has to be ordered. Incompetence isn't a strong enough word to use, absolutely no… Read Full Review

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★☆☆☆☆

“Service what!”

Written on: 16/01/2015 by ElishaBuckley (1 review written)

Been with Sky 3 years and cant remember for the life of me why? Had 3 months of no internet or phone when we first signed up and then had a crossed line for a further 4 weeks. Always tried to offer us a 'deal'. We are now going to move and have cancelled the service which is to take effect at the end of the month. From the day we went to cancel we have had zero internet connection numerous problems with the TV and NO reason for this. Cannot wait to leave and be done with the poor service. Go… Read Full Review

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★☆☆☆☆

“Without BB for 2.5 weeks”

Written on: 22/12/2014 by 487Bowen (1 review written)

After switching from TalkTalk to Sky for phone and BB services, I'm being left high and dry without broadband (delayed for 2.5 weeks because I'm switching to fibre optic/Openreach engineer visit required). Very bad communication/customer expectations are NOT managed: Sky are happy to get your money for the phone line, but not managing a seamless switch for broadband/coordinate this appropriately. They did not make me aware this would happen, and I'm disgusted by it, no broadband for 2.5 after… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 05/12/2014 by MadeUpName3 (1 review written)

Paying £20 a month for up to 38mbs fibre, but receiving 3mbs (with 250ms pings), pretty much unusable for gaming or video calling. Sky blaming Openreach when they've been using every delaying tactic in the book (reset and wait a day, new filters, etc..) to avoid logging a call with Openreach prolonging the fault. At the time of writing BT offer the same product for £10 a month… Read Full Review

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★★☆☆☆

“Cacellation after 20+ years!”

Written on: 21/11/2014 by algord (3 reviews written)

When Sky took over O2 broadband last year my changeover was meant to run smoothly. I was a Sky customer but had BB with O2. Many people at the time who were not Sky customers (similar to my son) had their charges doubled! This was a sign of rip-off Britain for sure. Anyway, my transition took two weeks and without BB all this time. To resolve they sent a new router. I asked clearly that I assume this does NOT tie me into a contract as I might leave Sky. They confirmed it was a goodwill gesture… Read Full Review

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★☆☆☆☆

“dreadful service”

Written on: 17/09/2014

Sky Broadband connection and service is awful. The speed has alwas been slow, but then about 10 months ago it becme unstable as well. Have lost count of the number of times have phoned them to get sorted out. They check their records, agree we have a problem, go through their same script every time and each time it gets worse. Have had three BT engineer visits - all wiring tested and fine; a new connection BT Openreach box installed, and finally a new line between house and junction box. We… Read Full Review

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★☆☆☆☆

“TERRIBLE. ”

Written on: 15/09/2014 by Nag93 (1 review written)

I was originally on o2 broadband and it was probably the best broadband I've had, it was reliable and speedy and also had great internet connection the signal was amazing but ever since sky have brought o2 broadband and I obviously had no choice but to switch to sky and had received a sky modem at no cost which I had no complaints about but since I've switched it has been down hill from then. The signal is actually so awful every time I'm trying to search something on the net it takes forever… Read Full Review

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★☆☆☆☆

“slow and simply unreliable”

Written on: 30/08/2014 by indomir (1 review written)

During last 6-12 months the quality of Sky broadband deteriorated significantly - slow (when it is connected that is) and totally unreliable, constantly losing signal, resetting the hub etc. Sky customer services read through the usual steps but after the first 2 times, there is little point in continuing. Will swap to Virgin, slightly more expensive but will be worth it if more reliable… Read Full Review

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★☆☆☆☆

“Poor quality ”

Written on: 29/08/2014 by clownfish28 (2 reviews written)

Awful broadband went down all the time. Could need fix it. Moved away and have had no issues at all ever since!… Read Full Review

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★☆☆☆☆

“Problems and bad customer service ”

Written on: 15/08/2014 by Mikesmith1991 (1 review written)

Ever since I signed up to sky broadband (3 months ago) I have been given nothing but poor customer service and NO broadband and landline!! I have been continuously mislead, lied and deceived by their customer service team and was refused to speak to the manager on several occasions, saying 'they were busy'!!! I pay £20.40 per month for unlimited sky broadband and landline and for the period of time I haven't had the service, I was told I still have to pay the monthly rate!!… Read Full Review

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★☆☆☆☆

“Do NOT use this broadband”

Written on: 10/08/2014 by Sky_broadband_sucks_ass (1 review written)

It's the absolute worst, THE ABSOLUTE GOD DAMN WORST broadband i have ever used! It's inconsistent and keeps disconnecting every 5 minutes or so. 4 years using it, and it has been hell. I would recommend BTinfinity, which is actually good, unlike this garbage!! DO NOT BUY. Terrible value for money, terrible quality and they honestly just care about the money. Their motto must be something like "Thanks for your money, here's your crappy internet, see you next month" I honestly don't like… Read Full Review

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