Sky Broadband Reviews

★★☆☆☆
1.8 / 5
780
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“Overpayment”

Written on: 09/08/2017 by Fiona120 (1 review written)

I recently decided to join sky. I ordered a sky q 2tb box a mini box for the bedroom broadband and phone. I applied online and I paid £115 installation, then I was told installation date was no longer available and try another, I did so and it took another £115 from my account so I phoned sky, 20 minutes for answer, the operator said sorry and he could do it for me cheaper but I would have to pay a further £95 installation and the £230 I had already paid would be put in my bank, I agreed so… Read Full Review

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★☆☆☆☆

“Apalling customer service avoid at all costs!”

Written on: 28/07/2017 by clairelucieb (1 review written)

It was quick and easy to sign up and have my payment taken, but as soon as I had a problem (I needed to change the date of my new phone line going in) I discovered how things are for customers. I used the messaging service and was told by the operator who I think was in India or similar due to their grasp of English gave me a number to call. This number had a cost per minute. After being on hold for 15 minutes it cut me off. I then found a Freephone number online so why was this not given to… Read Full Review

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★★☆☆☆

“USELESS CUSTOMER SERVICE”

Written on: 28/07/2017 by Farleyug1977 (1 review written)

I've been with Sky for quite a few years and every time when my contract is approaching it's end I called to cancel and have normally been offered very good discounts. However, this time around I phoned and the told me that they would offer me a whole £10 a month off of a bill which according to Sky was a very competitive offer ... No Way! With my previous discounts I was paying £31 per month for phone and broadband (no tv) once my contract ended and the discounts removed my bill would… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 12/07/2017 by Parks18 (1 review written)

We were offered Sky Q after a very hard sell as we were moving home. We was also pressured to by a package and part with £247 this would get us three boxes a new dish broad band ect. No such luck no new dish sky Q that does not recalled but worse of all they kept sending out engineers that said it would not work. Then the alternate lie the operater said another engineer would be coming but don't worry the cooling of period was on 23rd July. Now the engineer again has said Sky Q will not work… Read Full Review

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★☆☆☆☆

“Horrendous customer service! - Zero flexibility”

Written on: 17/05/2017 by zombiezebra (1 review written)

I don't normally write reviews as I don't have the time but my story needs to be heard as it demonstrates the incompetence of a) the people who design Sky's approach to customer service and b) the people who provide customer service. Here's the situation: When I first moved to London (2.5 years ago) I was living in a flatshare with two other guys. One of them set up a Sky account and bought one of the broadband packages, but after a year he moved out while my other flatmate and myself remained… Read Full Review

Lainy_Marie3003's Response to zombiezebra's Review

Written on: 25/05/2017

DO NOT BUT THIS, IM SAYING THIS BECAUSE IT IS THE SLOWEST INTERNET EVER!

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Lainy_Marie3003's Response to zombiezebra's Review

Written on: 25/05/2017

DO NOT BUT THIS, IM SAYING THIS BECAUSE IT IS THE SLOWEST INTERNET EVER!

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★☆☆☆☆

“HORRENDOUS”

Written on: 08/04/2017 by ksWhalen113 (1 review written)

Hoorendous customer service, automated rubbish mostly which they ask you again when you eventually get to speak to someone. 100% cancelling, they're getting worse but the cost is going up. if you aren't getting the service promised then cancelling early should be acceptable. so, so, so, so, so, so bloody aweful i had to wait until i got in my office to write this review as the broadband is that bad. … Read Full Review

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★☆☆☆☆

“Terrible,arrogant,inconsistent,superessive,sales...”

Written on: 13/03/2017 by 434Benson (1 review written)

When making inquiries about SKY PRODUCTS the sales DEPARTMENT, MY PERSONAL EXPERIENCE HAVE BEEN BAD AND POOR. Non-responsive, non-caring, every time inconsistent prices, inconsistent information, asking for personal details which I believe ae not relevant to purchase of any Products, too tedious to get to some right expert they call, who are worse than even some ordinary tele sales person. Is this SKY, you believe because you have monopoly or you are big Company, and therefore to behave… Read Full Review

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★☆☆☆☆

“Flow chart mentality at it's worst.”

Written on: 18/01/2017 by M_Evans (6 reviews written)

I went to buy a mobile phone and was offered a Broadband and line rental package for £17 per month. It included Sky TV but I was told that I didn't have to use this, if I didn't want it but that it meant the price for the Broadband would be lower. The Wifi router arrived by Post and I was told that someone would call to fit a Sky dish. Since there was no point in this being done, I emailed them and said - I don't wish to cancel the agreement but I don't want Sky TV installed. I don't have a… Read Full Review

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★☆☆☆☆

“Was told that i need fiber broadbant to impruve sevice”

Written on: 03/01/2017 by pinguetta (1 review written)

I contacted sky has my internet connection was kipping jumping of.. I was told I needed fibber broadband at a extra £20.00 per month.. from there on become very slow.... and tree month later and five frustrating Phone calls still not sorted the problem So I am now stuck on a 12 months contract and a slow broadband service.. originally they have promised 39 to 40 MBps and I am getting 25 to 34 MBps depending on the time of the day TOTAL Ripoff.. SKY Believing in beater!!! for them self… Read Full Review

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★☆☆☆☆

“Unreliable customer service ”

Written on: 18/11/2016 by ritusrem (1 review written)

Terrible customer service and over judgemental staff. Extortion in the name of cancellation and end of contract. even though we gave them notice they decided not to update my request on and say its my fault. All together we lost 140 pounds!… Read Full Review

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★★☆☆☆

“Just about adequate”

Written on: 04/11/2016 by TitusWeekes (1 review written)

Very slow connection and frequent outages, particularly after 11.00pm when there's no one to call. Support is fairly good when you can get them. Just about adequate service if you can do your online activity whenever the connection is working… Read Full Review

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★☆☆☆☆

“COMPLETE DISASTER,TERRIBLE CUSTOMER SERVICE”

Written on: 19/10/2016 by Sebastian187 (1 review written)

I changed to Sky from BT Broadband because of the enticing offers. I had been reasonably happy with BT but was tempted as I say by the offers & the price. Unfortunately the proised price bore little resemblance to the eventual price because the Sky sales staff are quite skillful at hiding hidden costs. Anyway it was still cheaper than BT so I let that slide. However, the disaster for me was the massive hit I took in download/upload speeds. After 5pm & at weekends my speed would not even allow… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 01/10/2016 by Skylerr80 (1 review written)

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number. When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries. It took 35 minutes for someone to answer. When I explained what had happened they said they would have to transfer me….which then took another 45 minutes for someone to answer… Read Full Review

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★☆☆☆☆

“breach of contract”

Written on: 18/09/2016 by igodwin (1 review written)

I signed up to sky in may 2016 and they were offering £100 of Tesco voucher, I have been chasing them up ever since trying to get this resolved and all i get is that they no longer exist, all they wanted to do was me off the phone, there costumer service is no exist and i don't think they know what they are talking about, they told me that they have sent me emails but i have not received any and they refused to or try and replace them with something to the same value. They are very quick to… Read Full Review

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★☆☆☆☆

“Sky is a very unprofessional greedy company”

Written on: 14/09/2016 by Christine142 (1 review written)

I cannot believe how unprofessional the call centre staff are. When we had problems with our broadband and when the engineers knocked out our phone connection, we had to wait a week to get our broadband and phone repaired. The sky customer service team say they are going to call you back but they don't bother. You ask for a manager and you are interrogated or put on hold forever. They don't have any respect for their customers. They refuse to deal with my complaints in a professional manner… Read Full Review

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★☆☆☆☆

“WORST SERVICE AVAILABLE....AVIOD....”

Written on: 10/09/2016 by Carson263 (1 review written)

Without Question, the Worst customer service Ever, It fails everyday now for months and they have no idea how to fix it, is it not fraud to take ones money and not provide the goods you are charging for?. Get your broadband from a dodgy man in a garden shed, at least you know he will be ripping you off. Avoid Sky at all costs, the only thing they get right every time is collecting your direct debit!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 22/08/2016 by McKaypn50 (1 review written)

Had Sky Broadband for less than a month before it cut out. Although they sent an engineer to fix it within 72 hours, I had to spend 40 minutes on hold to their customer services before they answered to tell them about the issue. They then said they would take money off my next bill for the time I was without internet if I let them know when it was back up. Just spent another 20 minutes on hold to customer services trying to let them know before I gave up...terrible customer service… Read Full Review

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★☆☆☆☆

“SKY don't care”

Written on: 25/07/2016 by HealeyLands (1 review written)

I contacted SKY last month as we've been having issues for the last 4 weeks with our internet dropping out / going really slow (down to 0.2 megabytes so effectively no internet) - rang SKY who arranged at BT Open Reach engineer to firstly come out and check the line (fair enough) - after 2 separate visits and both BT engineers saying the same thing, that the fault was with the router and not the line (they were great by the way, very professional and knew their stuff) I thought that SKY would… Read Full Review

Firebyrd's Response to HealeyLands's Review

Written on: 31/07/2016

I know the feeling their advice operators don't know what they are doing or talking about and treat you like an idiot.

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★☆☆☆☆

“It's just awful.”

Written on: 25/03/2016

There is nothing good about sky internet, it's awfully slow (E.g.It does not even load the internet and when it does it's so slow that there is no point in going on it, it takes about 5 minutes to load a page. It happens all the time,even while i'm writing this it's slow. Don't belive what the adverts say. I never recommend anyone to get this… Read Full Review

Chamsbr14's Comment

Written on: 28/03/2016

worst internet connection ever. Broadband connection drop 20-30 times per day. Customer care hot line only work day time. You cant complain about service.
never recommend for any one

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★☆☆☆☆

“Does not even deserve a 1 star.”

Written on: 19/03/2016 by Conradj330 (1 review written)

Bilis ng free trial. Super. Then after that, mararamdaman mo na parang bumabagal. A few months later, pag gabi super bagal. Kung nakasubscribe ka padin after that, never mo na magagamit ang internet ng maayos. As in. Shame on this company. Good luck to the future subscribers… Read Full Review

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