Sky Broadband Reviews

★★☆☆☆
1.8 / 5
758
26% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“Broadband what broadband!”

Written on: 22/01/2016 by OscarHanley (1 review written)

I transferred from talk talk to sky 10 months ago to get complete package e.g TV plus broadband. I noticed that the speed seemed to be very slow but was told it would take a couple of weeks to adjust. Two months later still ridiculously slow so contacted them. Over the summer period 2 engineers came out separately to test the line and continued to do so. On numerous occasions I couldn't use my computer iPad etc even Facebook wouldn't connect on my iPhone unless I was out of the house. Sky… Read Full Review

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★★★★★

“Sky Is Great!!”

Written on: 05/01/2016

Very happy with my overall experience so far with sky I have been a Sky customer for almost 12 months and would recommend it to anyone!! I have the family package and fibre and talk and have had hardly any issues. If I have had any issues I simply dial 150 from the landline and will speak to someone who can help. The staff are so friendly and always help to get it resolved quickly. I love all my box sets and on demand and my children love all the movies. The fibre has been great and I am… Read Full Review

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★☆☆☆☆

“Never ever recommend to anyone”

Written on: 02/01/2016 by eeClarke157 (1 review written)

High cost, slow speed, frequent disconnection (more than 4x daily), non-existent customer service --- do not make the mistake of subscribing to Sky Broadband. Their slogan of "Fast and Reliable" internet define is one of the most sickening lie to consumers that I have seen. Do not subscribe and do not recommend to your friends… Read Full Review

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★☆☆☆☆

“Don't honour vouchers”

Written on: 18/12/2015 by Greene474 (1 review written)

Take care regarding the introductory vouchers. They didn't honour mine. Will be ceasing my contract and switching to another supplier ASAP. … Read Full Review

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★☆☆☆☆

“broadband rubbish”

Written on: 15/11/2015 by JaronMurphy490 (1 review written)

We went back to Sky for the TV but unfortunately this time round our broadband service is so bad I am unable to work from home as I cant work in our office as we cant get the broadband to reach. Even if I sit in the room with the broadband box I only get two bars showing on Sky service. I dont understand why its so bad as previously it was brilliant. Shame!… Read Full Review

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★☆☆☆☆

“3 weeks experience”

Written on: 09/10/2015 by Stokes201 (1 review written)

I have been a loyal SkyCable TV subscriber for years and decided to avail of SkyBroadband 3 MBps plan since it will add only 1k pesos more monthly. I live in Makati. I already have a PLDT and Globe broadband service. I was thinking Sky would run faster than either one. BOY WAS I WRONG. It's been three weeks since I was "connected" and the last three weeks there has NEVER been a time I have been able to use. The speed is SO SLOW it is practically worthless! I cant even read my email and that… Read Full Review

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★★★★★

“Best”

Written on: 25/09/2015 by gregorgz (15 reviews written)

This is the best broadband I've ever had, I don't understand all the negative reviews. The staff are always helpful if I call them up with any problems and the price is in line with all the other broadband providers. 5 stars from me… Read Full Review

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★☆☆☆☆

“Broadband rubbish”

Written on: 24/09/2015 by Wynn1 (1 review written)

I foolishly went back to Sky after a few years break. The broadband service is non existent! Cannot work from home anymore, my son cannot stream movies! We have to sit next to the broadband box to get a decent service. Would not recommend Sky in West Byfleet, Surrey area. Which is strange as it was good a few years ago! Nothing different in our house to cause the bad service… Read Full Review

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★★★★☆

“Never had an issue”

Written on: 15/09/2015

I have had sky broadband now 5 years and never had any issues with them. When I have rang them to see if I am able to get more speed they have increased it if it can be. Which I thought was a cheeky on there part not doing it automatically. I have always found there customer service department good to deal with. I rang them last month over the broadband dropping out they were really helpful. Found the route cause of the problem which was the micro filter going down. Posted me a new one free of… Read Full Review

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★★☆☆☆

“not good value for money”

Written on: 15/09/2015 by Frederick490 (1 review written)

I switched from virgin to sky ended up paying something approaching £200 in the first month and the deals all end at different times very confusing. Customer services while polite were not very clear and the broadband is very slow in comparison with virgin for the money. The tv package (family) is not very good value as I at least had Netflix with virgin and utube all in all I expected better… Read Full Review

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★☆☆☆☆

“SKY broadband”

Written on: 13/09/2015 by 207Fitzpatrick (1 review written)

my order was placed on 23/09/15 for installation and today is 11/09/2015.no installation done,very difficult to speak to customer service team.very poor service,i will not recommend at all.i have even sent email to SKY UK chief but still issue not resolved… Read Full Review

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★☆☆☆☆

“Stay Far, Far Away.”

Written on: 19/08/2015 by judithdave.herdman (3 reviews written)

So, I've had to cut this review of mine down from 27 pages, and had to figure out how to describe two and a half years worth of hell from Sky in as few words as possible, while also giving the reasons why I had 27 pages in the first place. That wasn't an easy task, I can tell you that. It began when a Sky representative appeared at my door the day after my 10 year old chunky Thompson TV blew up, and on the very same day I received a letter from the government to inform me of the cutting off of… Read Full Review

Judithdave.herdman's Response to judithdave.herdman's Review

Written on: 11/12/2015

A quick update.

I received a bill from Sky on Monday of this week telling me I owe them £16.

I would rather chew off my own arm than give them another bloody penny.

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★☆☆☆☆

“Looking for broadband....avoid Sky”

Written on: 28/06/2015 by poppey (9 reviews written)

Having been a Sky customer for some 12 months, my experience has fallen well below that for which I am paying. I signed up for fibre optic broadband from Sky and they have been charging me a not inconsiderable amount for the privilege of enhanced speed! However, so sick was I of this 'fast speed' I did various broadband speed checks. It found that although 80mb was available in my area, Sky could only summon up 2-3mb to allocate to me. Download was so painfully slow I contacted Sky. Of… Read Full Review

Bikermania's Response to poppey's Review

Written on: 30/07/2015

Hi,

I'm confused as to why you give SKY three stars for Customer Service when your review seems to suggest it's that part of them which you dislike most?

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Poppey's reply to Bikermania's Comment

Written on: 30/07/2015

Hello, Customer Services should have been 2 and not 3 stars. My mistake. The only reason for the 2 stars is that we had contact by phone with customer services (not directly related to broadband) and they were very helpful. However, when I tried to query about the 3.16 speed I was receiving while paying for fibre optic, I found the sky representative to be very unhelpful. Because I was unable to provide an answer to one question, he refused point blank to assist me any further.

I can only assume that Sky do not like complaints about their broadband speeds, or lack of; very unprofessional. I stand by my comment, though. There is a big difference between download speeds of 3.16mb (and I have recorded lower) against the advertised, minimum speed I was advised of before I signed up of at least 23mb and upwards.

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★☆☆☆☆

“Never Using Again”

Written on: 19/05/2015 by Aubriez326 (1 review written)

Sky have been a nightmare this past year. I will NEVER use again. Home broadband and phone. Nearly a whole year frequently without any broadband. Waited weeks for a broadband engineer, but only ever cause telephone engineers, who never rectified the fault. No reliability of service. Sky customer service absolutely dreadful, very rude, with attitude. When I switched supplier, they put a stop on any other provider taking it over until the day after the service ended. Therefore I was without a… Read Full Review

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★☆☆☆☆

“not worth it”

Written on: 22/04/2015 by Manning111 (1 review written)

I have had sky broadband for a while and its slow, therefore I up graded to sky fibre and my internet has gone even slower. A load of garbage. I would not recommend my worst enemy never mind a friend… Read Full Review

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★★★★☆

“very pleased”

Written on: 13/03/2015 by mrsmwright1 (3 reviews written)

Now that I've switched to talk talk I realize what a mistake I made. When I had been with sky any issues I had I would call and get it sorted and spoke to kind polite agents who spoke English and don't read from a script. I never had one day without internet or phone service I got a constant 33mb like I was told I would. The only bad things were the weather disrupting the TV all the time and the live chat is seldom available. Apart from that I wish sky had more competitive prices as I would… Read Full Review

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★★★★★

“Good service with no issues”

Written on: 12/03/2015 by 98Campbell (1 review written)

I had unlimited ADSL from Sky, their service was reliable and didn't have any issues. The Sky router was OK and had good wifi performance and did a good job of port forwarding and NAT tasks. The price was also quite reasonable for international calling and local calls which we made full use of. I only left because all ADSL suppliers in my area were slow and Sky didn't have fiber here… Read Full Review

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★☆☆☆☆

“Just poor”

Written on: 04/03/2015 by carolinespittle (2 reviews written)

I live in the country with my family and we pay £17.00 per month just for broadband! I only get up to 40gb and its a terribly slow speed. When I lived in a town I only paid £7.50 for completely unlimited broadband and at the highest speed they had available. Why are these prices so different? I do not understand the logic at all and we can't get super fast fibre optic with sky out here because it's not available. I think this price is extortionate and I only moved here to provide my children… Read Full Review

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★☆☆☆☆

“Broadband speed not compatible with Sky equipment”

Written on: 14/02/2015 by teUpton410 (1 review written)

Do NOT use Sky. We have just signed up to Broadband, TV & Phoneline and the only thing that works correctly is our phone line. The broadband in which we recieve is extremely slow so we cannot even watch TV on demand 'Catch up TV' as it takes a day (no exaggeration) to download a programme. Every morning we wake up our Sky needs rebooting as the signal drops off due to it being so weak. We have phoned Sky regarding the problems and their customer service is utterly appealing all they suggested… Read Full Review

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★☆☆☆☆

“Worse than dealing with BT!”

Written on: 13/02/2015 by willihulks (8 reviews written)

I ordered their full TV, phone and broadband package. The give you a 1 day slots for installation, so you have to block out a whole day. Their engineer did text me on the morning of the installation with an estimated time that he would be at the property. The installation of their satellite dish it transpired would have required major surgery to the roof, a specialist installer and me being at the property for at least another 1 or 2 days. i would also need one of the neighbours to be there… Read Full Review

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