Sky Broadband Reviews

★★☆☆☆
1.8 / 5
767
25% of users recommend this
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Are you looking for Sky Broadband reviews? At Review Centre we have hundreds of them written by unbiased consumer so you can see whether they are recommended or not. We also have reviews of the markets main broadband suppliers so you can compare them to the competition.


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Latest Reviews

★☆☆☆☆

“breach of contract”

Written on: 18/09/2016 by igodwin (1 review written)

I signed up to sky in may 2016 and they were offering £100 of Tesco voucher, I have been chasing them up ever since trying to get this resolved and all i get is that they no longer exist, all they wanted to do was me off the phone, there costumer service is no exist and i don't think they know what they are talking about, they told me that they have sent me emails but i have not received any and they refused to or try and replace them with something to the same value. They are very quick to… Read Full Review

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★☆☆☆☆

“Sky is a very unprofessional greedy company”

Written on: 14/09/2016 by Christine142 (1 review written)

I cannot believe how unprofessional the call centre staff are. When we had problems with our broadband and when the engineers knocked out our phone connection, we had to wait a week to get our broadband and phone repaired. The sky customer service team say they are going to call you back but they don't bother. You ask for a manager and you are interrogated or put on hold forever. They don't have any respect for their customers. They refuse to deal with my complaints in a professional manner… Read Full Review

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★☆☆☆☆

“WORST SERVICE AVAILABLE....AVIOD....”

Written on: 10/09/2016 by Carson263 (1 review written)

Without Question, the Worst customer service Ever, It fails everyday now for months and they have no idea how to fix it, is it not fraud to take ones money and not provide the goods you are charging for?. Get your broadband from a dodgy man in a garden shed, at least you know he will be ripping you off. Avoid Sky at all costs, the only thing they get right every time is collecting your direct debit!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 22/08/2016 by McKaypn50 (1 review written)

Had Sky Broadband for less than a month before it cut out. Although they sent an engineer to fix it within 72 hours, I had to spend 40 minutes on hold to their customer services before they answered to tell them about the issue. They then said they would take money off my next bill for the time I was without internet if I let them know when it was back up. Just spent another 20 minutes on hold to customer services trying to let them know before I gave up...terrible customer service… Read Full Review

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★☆☆☆☆

“SKY don't care”

Written on: 25/07/2016 by HealeyLands (1 review written)

I contacted SKY last month as we've been having issues for the last 4 weeks with our internet dropping out / going really slow (down to 0.2 megabytes so effectively no internet) - rang SKY who arranged at BT Open Reach engineer to firstly come out and check the line (fair enough) - after 2 separate visits and both BT engineers saying the same thing, that the fault was with the router and not the line (they were great by the way, very professional and knew their stuff) I thought that SKY would… Read Full Review

Firebyrd's Response to HealeyLands's Review

Written on: 31/07/2016

I know the feeling their advice operators don't know what they are doing or talking about and treat you like an idiot.

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★☆☆☆☆

“It's just awful.”

Written on: 25/03/2016

There is nothing good about sky internet, it's awfully slow (E.g.It does not even load the internet and when it does it's so slow that there is no point in going on it, it takes about 5 minutes to load a page. It happens all the time,even while i'm writing this it's slow. Don't belive what the adverts say. I never recommend anyone to get this… Read Full Review

Chamsbr14's Comment

Written on: 28/03/2016

worst internet connection ever. Broadband connection drop 20-30 times per day. Customer care hot line only work day time. You cant complain about service.
never recommend for any one

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★☆☆☆☆

“Does not even deserve a 1 star.”

Written on: 19/03/2016 by Conradj330 (1 review written)

Bilis ng free trial. Super. Then after that, mararamdaman mo na parang bumabagal. A few months later, pag gabi super bagal. Kung nakasubscribe ka padin after that, never mo na magagamit ang internet ng maayos. As in. Shame on this company. Good luck to the future subscribers… Read Full Review

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★★★★★

“Very Bad experience on Skycable Internet”

Written on: 14/02/2016 by Bowerswd355 (1 review written)

Skycable, Very Bad Experience. Not Recomendable. Sakit hg Ulo. Asa ka pa!… Read Full Review

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★☆☆☆☆

“Sky slowwwwww broadband ”

Written on: 11/02/2016 by ioGorman352 (1 review written)

We used to use virgin and apart from vandalism to the box down the rd,it worked brilliantly.We switched to sky and its slow if two or more people are online in the same house forget it,soon as we can we'll be going back to virgin. They've lost most of the top football matches and soon most customers will leave,greedy something not aloud to write. Things I liked about sky broadband (0)… Read Full Review

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★☆☆☆☆

“Broadband what broadband!”

Written on: 22/01/2016 by OscarHanley (1 review written)

I transferred from talk talk to sky 10 months ago to get complete package e.g TV plus broadband. I noticed that the speed seemed to be very slow but was told it would take a couple of weeks to adjust. Two months later still ridiculously slow so contacted them. Over the summer period 2 engineers came out separately to test the line and continued to do so. On numerous occasions I couldn't use my computer iPad etc even Facebook wouldn't connect on my iPhone unless I was out of the house. Sky… Read Full Review

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★★★★★

“Sky Is Great!!”

Written on: 05/01/2016

Very happy with my overall experience so far with sky I have been a Sky customer for almost 12 months and would recommend it to anyone!! I have the family package and fibre and talk and have had hardly any issues. If I have had any issues I simply dial 150 from the landline and will speak to someone who can help. The staff are so friendly and always help to get it resolved quickly. I love all my box sets and on demand and my children love all the movies. The fibre has been great and I am… Read Full Review

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★☆☆☆☆

“Never ever recommend to anyone”

Written on: 02/01/2016 by eeClarke157 (1 review written)

High cost, slow speed, frequent disconnection (more than 4x daily), non-existent customer service --- do not make the mistake of subscribing to Sky Broadband. Their slogan of "Fast and Reliable" internet define is one of the most sickening lie to consumers that I have seen. Do not subscribe and do not recommend to your friends… Read Full Review

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★☆☆☆☆

“Don't honour vouchers”

Written on: 18/12/2015 by Greene474 (1 review written)

Take care regarding the introductory vouchers. They didn't honour mine. Will be ceasing my contract and switching to another supplier ASAP. … Read Full Review

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★☆☆☆☆

“broadband rubbish”

Written on: 15/11/2015 by JaronMurphy490 (1 review written)

We went back to Sky for the TV but unfortunately this time round our broadband service is so bad I am unable to work from home as I cant work in our office as we cant get the broadband to reach. Even if I sit in the room with the broadband box I only get two bars showing on Sky service. I dont understand why its so bad as previously it was brilliant. Shame!… Read Full Review

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★☆☆☆☆

“3 weeks experience”

Written on: 09/10/2015 by Stokes201 (1 review written)

I have been a loyal SkyCable TV subscriber for years and decided to avail of SkyBroadband 3 MBps plan since it will add only 1k pesos more monthly. I live in Makati. I already have a PLDT and Globe broadband service. I was thinking Sky would run faster than either one. BOY WAS I WRONG. It's been three weeks since I was "connected" and the last three weeks there has NEVER been a time I have been able to use. The speed is SO SLOW it is practically worthless! I cant even read my email and that… Read Full Review

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★★★★★

“Best”

Written on: 25/09/2015 by gregorgz (15 reviews written)

This is the best broadband I've ever had, I don't understand all the negative reviews. The staff are always helpful if I call them up with any problems and the price is in line with all the other broadband providers. 5 stars from me… Read Full Review

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★☆☆☆☆

“Broadband rubbish”

Written on: 24/09/2015 by Wynn1 (1 review written)

I foolishly went back to Sky after a few years break. The broadband service is non existent! Cannot work from home anymore, my son cannot stream movies! We have to sit next to the broadband box to get a decent service. Would not recommend Sky in West Byfleet, Surrey area. Which is strange as it was good a few years ago! Nothing different in our house to cause the bad service… Read Full Review

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★★★★☆

“Never had an issue”

Written on: 15/09/2015

I have had sky broadband now 5 years and never had any issues with them. When I have rang them to see if I am able to get more speed they have increased it if it can be. Which I thought was a cheeky on there part not doing it automatically. I have always found there customer service department good to deal with. I rang them last month over the broadband dropping out they were really helpful. Found the route cause of the problem which was the micro filter going down. Posted me a new one free of… Read Full Review

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★★☆☆☆

“not good value for money”

Written on: 15/09/2015 by Frederick490 (1 review written)

I switched from virgin to sky ended up paying something approaching £200 in the first month and the deals all end at different times very confusing. Customer services while polite were not very clear and the broadband is very slow in comparison with virgin for the money. The tv package (family) is not very good value as I at least had Netflix with virgin and utube all in all I expected better… Read Full Review

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★☆☆☆☆

“SKY broadband”

Written on: 13/09/2015 by 207Fitzpatrick (1 review written)

my order was placed on 23/09/15 for installation and today is 11/09/2015.no installation done,very difficult to speak to customer service team.very poor service,i will not recommend at all.i have even sent email to SKY UK chief but still issue not resolved… Read Full Review

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