Average Ratings for Orange Broadband www.orange.co.uk/time
- Content
- Reliability
- Customer Service
- Speed Consistency
- Value for Money
- Reviewer Ratings
- Overall Rating
251 Reviews For Orange Broadband www.orange.co.uk/time
-
Guest 18th Nov 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Absolutely appalling, the download speeds have dropped to an average of 0.3Mbs during the peak periods. Sometimes I am getting faster upload speeds than download. If I go online at retard o'clock in the morning I can get 3.0Mbs O whoopee do!! Hello Earth to Orange! I want decent speeds when I want to use the internet not when you can be bothered to give it to me! I had several long and interesting chats with the helpful people at orange support (note the sarcasm) during which I was informed that it must be the BT line that was at fault. If that is the case, why was my next door neighbour getting 1.0Mb/s when I was getting 0.3Mb/s? In short if you are the sort of person who enjoys mutilating your scrotum with a rusty pen knife, sign up to orange. Otherwise, avoid them like the plague, they are useless. (with thanks to my 15 year old son for the advice on grammar don't you just hate it when they do that)
- Read Guest's full review and ratings (176 words)
-
Guest 8th Nov 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
only looked at this site as we are looking to change provider to get a tv phone broadband package! decided to look up ours for a comparison and with all the bad reviews i thought i would write a positive one!
great customer service when we had 1 problem. No problems when we moved house and great speeds and downloading, no poblems to really shout about!
I would recommend to friends and family- Read Guest's review (72 words)
-
Guest 6th Nov 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Terrible Customer Support. They are ok until you got a problem. Once you have problem, customer support are absolutely unhelpful. I was billed wrongly twice in my past years but they never accepted their faults even though their faults were so obvious from anyone's view. I have written to HQ about it but they have never come back. Then this time I was charged for late payment for last three months. They said, as I had changed my payment details, transaction was slow. I HAVE NOT CHANGED ANY PAYME ...- Read Guest's review (108 words)
-
Guest 5th Nov 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Terrible Customer Support. They are ok until you got a problem. Once you have problem, customer support are absolutely unhelpful. I was billed wrongly twice in my past years but they never accepted their faults even though their faults were so obvious from anyone's view. I have written to HQ about it but they have never come back. Then this time I was charged for late payment for last three months. They said, as I had changed my payment details, transaction was slow. I HAVE NOT CHANGED ANY PAYME ...- Read Guest's review (108 words)
-
Guest 7th Oct 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Don't take Orange. Moved house and not had a connection for 9 weeks. Poor customer support with no one seeming to know what the problems was or how to sort out.- Read Guest's review (30 words)
-
Guest 6th Oct 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Orange broadband is the worst broadband i have ever had!
DO NOT GET ORANGE!
I have orange broadband for sometime now, when i first got it it was fine then roughly a month later it died. my download speed is on average 400-600k. im going to get sky broadband as i already have sky tv.
reliability - orange is the most unreliable broadband i have had, slow cuts out for long periods of time and when it does work its at 3 or 4am and still isnt that fast.
customer service - to put it simply they play ...- Read Guest's review (202 words)
-
Guest 28th Sep 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
I've been with Orange Broadband for about 3 years and all was fine until they emailed me to say there was going to be some work carried out on the local exchange which would result in me having a faster connection.
The work was done and all was well for a couple of weeks, since which time the connection has been far slower than prior to the work. I was getting a download speed of approximately 1.5 meg. Now it's only about 500 - 600k! Additionally there are times when everything grinds to a halt ...- Read Guest's review (269 words)
-
Guest 27th Sep 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Just don't even think about selecting Orange Broadband.
2 days after handing over my MAC code from my old supplier my broadband service ceased. The technical support is appalling and this time its not the call center people its the procedure they have to work to.
If you need broadband for work don't choose it, I have had no service for 45 days now.
I wish i had stayed with my previous supplier Demon Internet even thou they are more expensive i did not loose one day of service in five years. ...- Read Guest's review (90 words)
-
Guest 11th Sep 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Orange... One of the most crappiest services ever! If I ever download anything from 12pm-11pm it is so frickin slow! I have to get up super early in the morning to actually use the net properly without loads of slowdowns. Or I have to wait til Midnight. Cmon think about it who wants to use the internet at 1am properly. People gotta sleep you know! It lags like crazy when I play my Wii or Playstation 3 online. Occasionally on my Wii it cancels me out of games. Its really frustrating! My advice is ...- Read Guest's review (110 words)
-
gloworm 4th Sep 2009
Reviewer rating:
gloworm's review has yet to be rated - Be the first!
Report this review
I have been with Orange for over 4 years, but recently my bille has increased from £18 to £25 for wireless router and free calls. I was happy even though phone line was poor quality and slow speeds on pc, but the sudden increase due to Orange having to use BT phoneline has made me think of leaving. It's just not worth that money plus BT phone rental per month. I think it is unfair that they put the prices up this much to long, loyal serving customers.- Read gloworm's review (87 words)
-
Guest 21st Aug 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Have been with Orange Broadband since they took over from Wanadoo. Have had no problems up to now, they put my monthly rate up from £14.99 to £19.99 and since then we have had nothing but trouble. We had no internet for 3 weeks, customer service is not good, Indian call centre and they do not seem to know how to sort out a fault. We have a new router now and that keeps disconecting it is so annoying. It is 50p per min to call tec support and they keep you on the line for ages. ...- Read Guest's review (113 words)
-
Guest 30th Jul 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
i have been an orange customer since freeserve days i have unlimited downloads and speed up to 8mbs usually i get 6.6 to 6.8mbs which is great,never get a dropped line but since the price increase was £12.72 now gonna be £19.99 i am looking around,orange offered me £17.72 which i will probably accept as we are outside the llu area and no one comes near that price for unlimited downloads,they start off cheap but as soon as postcode and tel number is entered it goes up and up in ...- Read Guest's review (146 words)
-
chrisbaxter55
28th Jul 2009 Reviewer rating:
chrisbaxter55's review has yet to be rated - Be the first!
Report this review
I have been with Orange Broadband for 3 years now and have just decided to cancel, something I should have done a long time ago! My reasons being, just like everyone else on here, I found the 'technical' support absolute rubbish and felt like I was talking to an automated human being. My livebox suffered a failure due to a surge on the phoneline following an electrical storm. After an hour and a half telling the person on the other end that I saw my livebox flash, pop, and emit a small amount o ...- Read chrisbaxter55's review (143 words)
-
Guest 28th Jul 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
I changed to Orange from BT about a 18 months ago and the service has been excellent. Better than BT in terms of speed and reliability. Support is as good as any other I have used. The service has never once been out within the 18 months or so and the Livebox has worked perfectly for four laptops, a Wii and a PS3. The icing on the cake is that Orange have provided this excellent service very competatively in conjuction with my mobile contract. I highly recommened them.
I went for Orange contra ...- Read Guest's review (165 words)
-
Guest 23rd Jul 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Have been with Orange since it took over from Wanadoo. They got my connection speed up to close on 8Mbps for 18 months but have twice caused probems. On both occasions it took over a month to sort out and endless phone calls. I think I would prefer to drink battery acid than deal with this company again. When things are OK the company seems OK but when things go wrong-boy what a complete disaster area they are! Customer service is appalling with conflicting answers being given-and all at a very ...- Read Guest's review (144 words)
-
Guest 22nd Jul 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
been with orange broad band 15 months had two live boxes both broke down every week sometimes 7 times in one day their customer service drove me to madness telling me to unplug box time and time again (148 times overlast 6 monthes and charged me for phone calls to call centre,, i was mislead ,hung up on several times, called a liar and lied to
had to get legal advice to get rid of contract ignored 2 letters i sent
only thing they got right was taking my money every month,, if orang ...- Read Guest's review (111 words)
-
Guest 20th Jul 2009
Reviewer rating:
Guest's review has yet to be rated - Be the first!
Report this review
Been with Orange (previously called wanadoo)for years and never have had a problem. Service has been consistently good and excellent value for money up until now. Have just received a letter from Orange saying that my monthly payment is going up from £12.72 a month to £19.99 a month - a rise of 55%!!!!. My speed has constantly been 2.2 megs and will not improve for a least another year. As a result of this outrageous rise I am now looking for a new provider.- Read Guest's review (84 words)
-
jomiles 13th Jul 2009
Reviewer rating:
jomiles's review has yet to be rated - Be the first!
Report this review
I was with Wanadoo which was taken over by Orange a few years ago, since they have taken over I have had no problems with the service I never get slower speeds or dropped connection I also have the home phone line with them and it is always connected I never have been left once without either service. My only grip with them is the price at the moment they have just put it up to £32 a month (for broadband 8meg, unlimited downloads, unlimited phone calls evening and weekend, unlimited calls ...- Read jomiles's review (125 words)
-
desertsky
8th Jul 2009 Reviewer rating:
desertsky's review has yet to be rated - Be the first!
Report this review
When the Orange Broadband service works, it is fair. I have never got better than 4.5meg even though they say I should get 6meg where I live. Most often it is around 2.5-3meg.
When it doesn't work, the service and customer support are TERRIBLE! Each time the connection fails, it takes at LEAST one week to get it going again. One incident took 3 weeks to get resolved! Calls to "technical" support are virtually worthless as all they do is read off cue cards. They have NO technical training ...- Read desertsky's review (303 words)
-
lolly2881 8th Jul 2009
Reviewer rating:
lolly2881's review has yet to be rated - Be the first!
Report this review
I have been happy with orange since they took over from wanadoo, I have both broadband and phone with them, however, was paying £23 a month for both then out of the blue I received a letter saying the package i am on is no longer available increasing my contract to £32 a rise of nearly £10 which is ridiculous. When i rang they didnt even care said if i want to leave I have 30 days to do it, and that there prices are rising because they have to pay a company thats on my exchang ...- Read lolly2881's review (126 words)
Related categories
Web Links
-
Orange home broadband
unlimited superfast broadband ... inclusive anytime UK calls ... plus 10.50 Orange line rental
www.orange.co.uk -
Orange home broadband
all Orange broadband packages are now up to 8 meg speed ... enjoy highspeed Orange mobile broadband ... compare Orange broadband products
www.orange.co.uk -
Orange Broadband www.orange.co.uk/time Review - Broadband Reviews.
or you might be fobbed off with "we'll do a line test - you'll need to phone back tomorrow for the result", at which time Orange know nothing about the test, ... Be Broadband www.bethere.co.uk
www.reviewcentre.com -
Reviews for Orange Broadband www.orange.co.uk/time
I have been with Orange Broadband for 3 years now and have just decided to cancel, something I should have done a long time ago! ... Switching broadband suppliers is easy, www.broadband.co.uk
www.reviewcentre.com -
Uk Orange Broadband Osx Problem..... - Mac Forums
She has free UK broadband through her orange mobile phone, has come to connect up the mac, only to be told by the Orange website it can only be ... All times are GMT -5. The time now is 12:57 PM.
forums.macrumors.com -
Orange broadband - Review - Non-existing customer service
This Enables Fastest download speed on Orange Broadband is up to 8Meg. If your line won't support our fastest speed, we'll give you the best available.
www.ciao.co.uk -
Orange broadband - Review - Is the future bright and Orange?
Show all Reviews for Orange broadband ... I will actually have time to return to Ciao soon :-) ... Unlimited FREE UK and International Landline calls; Free VOIP phone line with its own phone number;
www.ciao.co.uk -
Review of the wholesale broadband access markets 2006/07
UK's broadband progress. Promoting competition based on LLU continues to be central to Ofcom?s approach in making sure that consumers can access the services they demand. ... At the same time,
www.ofcom.org.uk -
WBAMR07
Ofcom has identified that competition between networks based on LLU, rather than competition based on wholesale broadband products, is crucial to maintaining the UK's broadband progress.
www.ofcom.org.uk -
Odd internet problem- I can only access Talkbass, Google and
I'm on Orange broadband in the UK, windows 98SE. same problem with Firefox or Internet Explorer. any ideas on ... In this window, type the following: ping www.harmony-central.com; ... time for a new PC,
www.talkbass.com
Share this page: