Orange Broadband http://broadband.orange.co.uk Reviews

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★☆☆☆☆
1.1 / 5
12% of users recommend this
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  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Orange offer a range of different broadband packages to suit your needs.
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Orange Broadband http://broadband.orange.co.uk
Orange Broadband http://broadband.orange.co.uk
Orange Broadband http://broadband.orange.co.uk

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Latest Reviews

★★★★★

“loyalties pay off”

Written on: 27/08/2014 by Liamm12 (1 review written)

I have been with orange mobile and broadband for 1& years and got my now teenage kids on it swell the more years u stick with it up get loyalty discounts starting after 3 years great network an reception free to call all orange services is customer support etc broadband is fast and text film to I think 150 u will get 2 for the price of 1 cinema ticket any Wednesday unlimited they text us ref number just show it at cinema ticket office only but last 3 years only one downside to it which can be… Read Full Review

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★☆☆☆☆

“Sadly these reviews are true”

Written on: 23/07/2014 by dingding1 (8 reviews written)

Had Orange phone and BB for 4 years - long out of contract now. Paying a high monthly tariff for not very reliable BB, low bandwidth and rubbish Netgear Router. Tried to cancel after the house was empty for 6 months (bereavement) and wanted £29 and 14days to do it, along with attempts to 'retain' me. No sense. I've already paid £200+ for a dormant account and they rub it in with termination Ts&Cs… Read Full Review

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★☆☆☆☆

“Worst internet ever.”

Written on: 16/04/2014 by Rodolfo329 (1 review written)

Where to begin? We have been stuck with orange for years as it is pretty much the only internet we can get in our area, it is utterly useless, the customer service is the worst i have ever dealt with in a company, i would never reccomend this to anyone. We used to be able to say it was consistant at least in the at it was slow and was no where near promised speeds but it worked most of the time. This was when 3 people in my household used to use it. Now i am the only one who uses it and it is… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 02/04/2014 by Patientlondoner (1 review written)

After a week of intermittent connectivity, spent two lots of 20 minutes on the phone with "support". The first said they world reset the settings and to restart after 15 minutes. No fix. The second waste of 20 mins on the phone was going to "force" settings through and sort it then call me. Two hours later, error persists, no phone calls. Bunch of lies. Giving notice to leave… Read Full Review

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★☆☆☆☆

“The worst company I have ever dealt with, by a long way.”

Written on: 05/03/2014 by Conley72 (1 review written)

Do not get involved with Orange or EE, not only is their customer service dreadful, no insulting would be a better word, the whole company ethos seems to be about lies, trickery and broken promises rather than providing a service worth paying for. They really are bad, save yourself a lot of trouble and go somewhere else… Read Full Review

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★☆☆☆☆

“Very bad ee broadband”

Written on: 19/02/2014

Well let's say i got Internet week ago and was not working so it takes a week for another engineer to come a nd fix problem also about 10 phone calls each hour long or more asking me to do silly text as if I'm a child I then get it up and running and think yes i can use it but no now when i use it i go to watch a film online play a game on play stationor phone and the Iinternet drops out and it keeps happening I ring them and I speak to someone who doesn'teven know what there on about then… Read Full Review

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★★☆☆☆

“slow connection, poor signal but cheap”

Written on: 30/01/2014 by boltonlad88 (3 reviews written)

cheapest deal in my area, however connection and speed are nothing short of appalling. When watching videos it keeps buffering particularly on BBC iplayer. Sometimes it lags at crucial moments such as when you are making online payments and you can't refresh the page. Only up sides are the price and the fact that EE (Orange) report to the credit rating agencies, thus improving your credit… Read Full Review

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★☆☆☆☆

“worse than useless”

Written on: 15/01/2014 by mrfrustratedbroadband (1 review written)

Do not even consider using EE for your broadband, there service is next to useless and the Indian call centre is appalling. I changed from sky as EE offered the world and also stated there was no tie in, with sky i had no drop off issues at all, within 2 moths of being with EE i suddenly started to get constant connection drop off and now can only get download speeds of 0.24 mbps and upload speeds of 0.5 mbps. BT have confirmed my line connection and have assured me there is no line fault. Our… Read Full Review

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Ajt2013's Response to mrfrustratedbroadband's Review

Written on: 16/01/2014

I cannot agree more. We have just come off the phone from their debt recovery department. We ditched them after 3 months, got our MAC code, paid the bill to settle the account but they still continued to charge us. Worst company I have ever dealt with for broadband and they appear not to understand the term customer service. 'We have not overcharged you but we can't tell you what money we have taken, you need to look at your account' We log in with details they provide and our account details only show a skeleton account, no bills or anything. Shockingly bad.

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★☆☆☆☆

“No VPN - thanks for letting me know!”

Written on: 05/01/2014 by ryangenie123 (1 review written)

I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for… Read Full Review

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★☆☆☆☆

“can not stand any more”

Written on: 04/01/2014

I have been with wanadoo orange then ee for years now and i cannot stand any more constant disconnecting slow speeds replacement bright boxes lots of lines checks and i still pay for a internet i cannot use i will be asking for my mac code today as i will be going to bt i do not now what is happening with ee but they do not seem to be able to get thinks right any more… Read Full Review

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★☆☆☆☆

“Had home broadband with orange for years. Its now rubbish ”

Written on: 03/01/2014 by cuthyboy (1 review written)

We have had mobiles and broadband with orange for years but since 2 weeks before xmas my mobile internet has been intermittant and the home broadband has been coming and going with frustrating speeds. Also the house phone stopped working. A speed check by myself registered .2mbps but orange have been telling me its around 2.4 which would be slow enough. Can't watch you tube or anything with video, it just freezes. Calls to orange are slow and we did get prommised an engineer visit which did… Read Full Review

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★☆☆☆☆

“DO NOT EVET DEAL WITH ORANGE”

Written on: 02/01/2014

the worst broadband service i ever had do not take Orange plans ever....Fibre Optic Broadband download speed 4.5M uploading 8M .....should be 40M!!!!! got only 4..shocking... of course on the beginning everything was great after 2 weeks crack down.....NO WAY EVER EVEN FOR FREEEE!… Read Full Review

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★☆☆☆☆

“the worst broadband service i have had, the range and...”

Written on: 30/12/2013

the worst broadband service i have had, the range and speed are terrible. i would give it 0 stars if possible. do not sign up for ee the biggest mistake you will make… Read Full Review

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Orangeukuser's Comment

Written on: 02/01/2014

the worst broadband service i ever had do not take Orange plans ever....Fibre Optic Broadband download speed 4M uploading 8M .....should be 40M!!!!! got only 4..shocking of course on the beginning everything was great after 2 weeks crack down.....NO WAY EVER EVEN FOR FREEEE!

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★☆☆☆☆

“AVOID!!!! KEEP AWAY FROM THIS SERVICE”

Written on: 28/12/2013

The connection is unreliable. It drops every time. Customer support is very bad. They just say that the line is ok. … Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 04/11/2013 by Mr.FDP (1 review written)

The costumer service is a bad. Takes ages for them to get the phone. All the service with a 29£ pound cost for "disconnection" even after the end of the contract. I know they just need to press a button to cancel that "sheet"… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 29/10/2013 by tony0022 (2 reviews written)

slow waste of money indian call centre cannot speak english… Read Full Review

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★☆☆☆☆

“orange a lemon”

Written on: 29/10/2013 by kellandj (1 review written)

i moved from sky (not bothered to offer any retention incentive) to talktalk (let's not talk about that) to EE which turned out to be orange. afterall, t-mobile suck at mobile telephony, they couldn't gey it wrong again - oh yes they can. got my new brightbox which worked perfectly for a matter of days ... then the first weekend of october the whole system failed, and mine never recovered. do the managers really think an indian call centre works? now with tesco - perfect and cheaper than sky!… Read Full Review

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★☆☆☆☆

“Orange broadband Sheffield ”

Written on: 20/10/2013

There is no way to describe the internet apart from swearing because the internet seems to drop at least 3 times a day and won't come back on for at least 10 minutes! If you are thinking of getting this internet don't is rather lose a leg. Horrendous… Read Full Review

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★☆☆☆☆

“LS25 Mast switch off”

Written on: 03/10/2013

Absolutely horrendous customer service, if you live anywhere near postcode LS25 seek to get out of your contracr now.RUBBISH !!… Read Full Review

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★☆☆☆☆

“broadband with EE- worst ever ”

Written on: 27/09/2013 by shubert (1 review written)

I have used several ISPs, definitely broadband with EE is the worst one!!! being on fibre optic with them I had same physical speed as on DSL broadband- had to wait for streaming on youtube even had to refresh some of the web sites as they haven't display correctly- have downgraded to DSL- during this process they have cut me out of the Internet for week time- customer service is useless!!! provided service is horrible!!!- waiting till and of my unlucky contract and will go for other provider-… Read Full Review

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