Orange Broadband http://broadband.orange.co.uk Reviews

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Orange Broadband http://broadband.orange.co.uk
★☆☆☆☆
1.1
12.0% of users recommend this
Click here if this is your business
  • Reliability

  • Customer Service

  • Speed Consistency

  • Value For Money

Summary

Orange offer a range of different broadband packages to suit your needs.
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Latest Reviews

“Useless call centers ”

★☆☆☆☆

written by StephanieMcKnight on 18/06/2015

We have had Orange broadband for a while originally because the family has mobile phones with Orange we got a good deal. After we moved in I carefully fixed all the wiring out of the way. I then had to rip it up when the internet stopped. It took several phone calls to the foreign call centre where they just repeatedly went through their scripts even when told we had already done this. BT came out to check the line even though the phone line was ok and surprise BT told us the line was ok. Eventually we got through to someone who sorted it out, but we never knew what the issue was. A few weeks ago we had a new problem we either have internet or phone but not both at the same time, so if you want to use the phone we have to unplug the router and plug the phone in. We changed the filter (twice I had a spare lying around) and the cables so everything was pulled out again. The useless call centre told us it's the filter after we phoned them and the new filter made no difference. and they would send one out, surprise it never arrived. Another phone call same routine the filter arrived today we tried it with another cable hey same result. These call centres are just totally useless. We always try to avoid companies that use these foreign call centres for a good reason they are consistently useless. We are now going to leave after our experiences and looking for a provider with UK call centres.

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“loyalties pay off”

★★★★★

written by Liamm12 on 27/08/2014

I have been with orange mobile and broadband for 1& years and got my now teenage kids on it swell the more years u stick with it up get loyalty discounts starting after 3 years great network an reception free to call all orange services is customer support etc broadband is fast and text film to I think 150 u will get 2 for the price of 1 cinema ticket any Wednesday unlimited they text us ref number just show it at cinema ticket office only but last 3 years only one downside to it which can be corrected if enough people send in am official complaint is DAT most of customer service ext and 118000 direct enquiris have been set up or taken over by other countries ie India and they really mess up about I NoT RACIACT AS I AM INDIAN TOO BUT BORN UK

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“Sadly these reviews are true”

★☆☆☆☆

written by dingding1 on 23/07/2014

Had Orange phone and BB for 4 years - long out of contract now. Paying a high monthly tariff for not very reliable BB, low bandwidth and rubbish Netgear Router. Tried to cancel after the house was empty for 6 months (bereavement) and wanted £29 and 14days to do it, along with attempts to 'retain' me. No sense. I've already paid £200+ for a dormant account and they rub it in with termination Ts&Cs.

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“Worst internet ever.”

★☆☆☆☆

written by Rodolfo329 on 16/04/2014

Where to begin? We have been stuck with orange for years as it is pretty much the only internet we can get in our area, it is utterly useless, the customer service is the worst i have ever dealt with in a company, i would never reccomend this to anyone. We used to be able to say it was consistant at least in the at it was slow and was no where near promised speeds but it worked most of the time. This was when 3 people in my household used to use it. Now i am the only one who uses it and it is useless, up until 7 at night its slow and struggles with getting anything in had even with an hour to buffer, past 7 it cant be used for anything. ping will jump between 150-1500 in online games (ive tried many its not just some) and films can only be watched in the lowest quality where they are a blur. Whatever network you go with make sure its not orange, waste of money, no help from customer service and im only using it because im stuck with it.

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“Awful customer service”

★☆☆☆☆

written by Patientlondoner on 02/04/2014

After a week of intermittent connectivity, spent two lots of 20 minutes on the phone with "support". The first said they world reset the settings and to restart after 15 minutes. No fix. The second waste of 20 mins on the phone was going to "force" settings through and sort it then call me. Two hours later, error persists, no phone calls. Bunch of lies. Giving notice to leave.

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“The worst company I have ever dealt with, by a long way.”

★☆☆☆☆

written by Conley72 on 05/03/2014

Do not get involved with Orange or EE, not only is their customer service dreadful, no insulting would be a better word, the whole company ethos seems to be about lies, trickery and broken promises rather than providing a service worth paying for. They really are bad, save yourself a lot of trouble and go somewhere else.

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“Very bad ee broadband”

★☆☆☆☆

written by on 19/02/2014

Well let's say i got Internet week ago and was not working so it takes a week for another engineer to come a nd fix problem also about 10 phone calls each hour long or more asking me to do silly text as if I'm a child I then get it up and running and think yes i can use it but no now when i use it i go to watch a film online play a game on play stationor phone and the Iinternet drops out and it keeps happening I ring them and I speak to someone who doesn'teven know what there on about then check online and see so many ccomplaints about ee broadband they need to sort this problem out ASAP or face losing all there customers

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“slow connection, poor signal but cheap”

★★☆☆☆

written by boltonlad88 on 30/01/2014

cheapest deal in my area, however connection and speed are nothing short of appalling. When watching videos it keeps buffering particularly on BBC iplayer. Sometimes it lags at crucial moments such as when you are making online payments and you can't refresh the page. Only up sides are the price and the fact that EE (Orange) report to the credit rating agencies, thus improving your credit.

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“worse than useless”

★☆☆☆☆

written by mrfrustratedbroadband on 15/01/2014

Do not even consider using EE for your broadband, there service is next to useless and the Indian call centre is appalling. I changed from sky as EE offered the world and also stated there was no tie in, with sky i had no drop off issues at all, within 2 moths of being with EE i suddenly started to get constant connection drop off and now can only get download speeds of 0.24 mbps and upload speeds of 0.5 mbps. BT have confirmed my line connection and have assured me there is no line fault. Our area connection is only capable of supplying unto 4.5 mbps so never fast but what a shock to see such a fall off in connection speeds. Several calls, engineer visit and 4 weeks later still the same, SHOCKING DIRE SERVICE. Next step is how to get out of this contract as i guess there will be a charge, not a bad way of making money is it if you charge somebody for a service you are incapable of supplying then charge them for the pleasure. STAY AWAY IS ALL I SAY.

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Ajt2013's Response to mrfrustratedbroadband's Review

Written on: 16/01/2014

I cannot agree more. We have just come off the phone from their debt recovery department. We ditched them after 3 months, got our MAC code, paid the bill to settle the account but they still continued to charge us. Worst company I have ever dealt with for broadband and they appear not to understand the term customer service. 'We have not overcharged you but we can't tell you what money we have taken, you need to look at your account' We log in with details they provide and our account details only show a skeleton account, no bills or anything. Shockingly bad.

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“No VPN - thanks for letting me know!”

★☆☆☆☆

written by ryangenie123 on 05/01/2014

I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.

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“can not stand any more”

★☆☆☆☆

written by on 04/01/2014

I have been with wanadoo orange then ee for years now and i cannot stand any more constant disconnecting slow speeds replacement bright boxes lots of lines checks and i still pay for a internet i cannot use i will be asking for my mac code today as i will be going to bt i do not now what is happening with ee but they do not seem to be able to get thinks right any more

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“Had home broadband with orange for years. Its now rubbish ”

★☆☆☆☆

written by cuthyboy on 03/01/2014

We have had mobiles and broadband with orange for years but since 2 weeks before xmas my mobile internet has been intermittant and the home broadband has been coming and going with frustrating speeds. Also the house phone stopped working. A speed check by myself registered .2mbps but orange have been telling me its around 2.4 which would be slow enough. Can't watch you tube or anything with video, it just freezes. Calls to orange are slow and we did get prommised an engineer visit which did take place but all he succeded in doing was to disconect all or extention phone sockets whithout telling us thus leaving us with just one. I bet he was having a good laugh fter he left. So far orange have failed to get someone back and after asking us to give them 24hrs to sort it and ring us back they even failed to do this. so we rang again after 48hrs and they asked for another 24hrs to sort it. Its been useless now for about 3 weeks and they can have this last 24hrs after which time I will cancel the direct debit. I think that will get their attention and help them focus on delivering instead of just charging for a rubbish service. I am already searching a new provider because now I don't have faith they will put this right.

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“DO NOT EVET DEAL WITH ORANGE”

★☆☆☆☆

written by on 02/01/2014

the worst broadband service i ever had do not take Orange plans ever....Fibre Optic Broadband download speed 4.5M uploading 8M .....should be 40M!!!!! got only 4..shocking... of course on the beginning everything was great after 2 weeks crack down.....NO WAY EVER EVEN FOR FREEEE!

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“the worst broadband service i have had, the range and...”

★☆☆☆☆

written by on 30/12/2013

the worst broadband service i have had, the range and speed are terrible. i would give it 0 stars if possible. do not sign up for ee the biggest mistake you will make.

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Orangeukuser's Comment

Written on: 02/01/2014

the worst broadband service i ever had do not take Orange plans ever....Fibre Optic Broadband download speed 4M uploading 8M .....should be 40M!!!!! got only 4..shocking of course on the beginning everything was great after 2 weeks crack down.....NO WAY EVER EVEN FOR FREEEE!

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“AVOID!!!! KEEP AWAY FROM THIS SERVICE”

★☆☆☆☆

written by on 28/12/2013

The connection is unreliable. It drops every time. Customer support is very bad. They just say that the line is ok.

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“Rubbish”

★☆☆☆☆

written by Mr.FDP on 04/11/2013

The costumer service is a bad. Takes ages for them to get the phone. All the service with a 29£ pound cost for "disconnection" even after the end of the contract. I know they just need to press a button to cancel that "sheet".

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“rubbish”

★☆☆☆☆

written by tony0022 on 29/10/2013

slow waste of money indian call centre cannot speak english

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“orange a lemon”

★☆☆☆☆

written by kellandj on 29/10/2013

i moved from sky (not bothered to offer any retention incentive) to talktalk (let's not talk about that) to EE which turned out to be orange. afterall, t-mobile suck at mobile telephony, they couldn't gey it wrong again - oh yes they can. got my new brightbox which worked perfectly for a matter of days ... then the first weekend of october the whole system failed, and mine never recovered. do the managers really think an indian call centre works? now with tesco - perfect and cheaper than sky!

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“Orange broadband Sheffield ”

★☆☆☆☆

written by on 20/10/2013

There is no way to describe the internet apart from swearing because the internet seems to drop at least 3 times a day and won't come back on for at least 10 minutes! If you are thinking of getting this internet don't is rather lose a leg. Horrendous.

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“LS25 Mast switch off”

★☆☆☆☆

written by on 03/10/2013

Absolutely horrendous customer service, if you live anywhere near postcode LS25 seek to get out of your contracr now.RUBBISH !!

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