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Picture courtesy of zjc.
| Content | 1.9/10   |
|---|---|
| Reliability | 1.8/10 |
| Customer Service | 1.2/10 |
| Speed Consistency | 2.1/10 |
| Value for Money | 1.8/10 |
| Reviewer Rating | 1.3/10 |
| Overall Rating | 1.5/10 |
Full review by
ravit
on 4th May 2008
User Rating : 0
Respect :
0
Good Points: Looks like a good deal to me...
Bad Points: The promised package never worked, and when after numerous expensive phone calls they concluded they could not get it to work they agreed to pay back the cost of the (non existent) service, then they didn't pay!
General comments: I have never experienced such poor customer service personally! The tech side kept procrastinating about getting it working in my opinion (it will work in two days, then seven days, then fourteen days etc), Finally even the orange customer support suggested that I should get another provider...To add insult to injury they said they would refund what I had paid waiting for the service to work, then didn't. I have concluded that their strategy is to frustrate you to the point of giving up. What seemed like a dream package turned out to be a nightmare for me.
ravit's review and ratings | 143 words
Review by
Guest.
on 3rd May 2008
User Rating : 0
Respect :
0
Customer service was unhelpful as far as I am concerned. Originally when I first ordered I was told it would be here within 2 weeks, 1 month later and had to call back to inquire, was then told that they had no record and that I had to re-order it. Now nearly 3 weeks later I called back up and they told me that they had the address wrong and I would have to call back and re-order AGAIN! Not only that but they billed me for this and I'll have to go through the hassle of claiming that back. Would ...
Guest.'s full review | 112 words
Review by
Guest.
on 20th Apr 2008
User Rating : 0
Respect :
+1
Unhelpful customer service! Prepare to speak to India on a bad connection with polite yet unhelpul customer service people in my experience, And they charge you for the phone call!
We have been without broadband for 12 weeks and Orange doesn't seem to care or are able to fix it as far as I am concerend.
Guest.'s full review | 62 words
Review by
rogertoledo
on 18th Apr 2008
User Rating : 2
Respect :
0
Orange are ok in their shops, and the online site is easy to use too. The phone support is poor in my opinion and experience. I hate hate hate hate every pore of myself every time I have to call them. I seem to only ever get put through to India as far as I am concerned, and they are extremelly limited to what they can do for me as far as I am concerned. Getting someone in the UK to assist me was liek gold dust. All in all, I'd get Orange if you're static homewise - if you are planning to move, ...
rogertoledo's full review | 224 words
Review by
Guest.
on 17th Apr 2008
User Rating : 10
Respect :
0
Made my order last week on the net. 7 days days after (earlier than I was told), I got my livebox and got set up up straight. Call centre extremely helpful. No waiting.
Connection is perfect, livebox easy to use. An absolute different experience than with my first IPS: BT broadband. I absolutely recommand Orange.
Guest.'s full review | 110 words
Review by
kpheasant
on 13th Apr 2008
User Rating : 0
Respect :
0
Where do I start? More than 7 weeks after ordering the service I still don't have it. It's the second time this has happened to me with Orange - I just thought I was unlucky the first time. Dreadful service levels - failed to sort problem out at all and generally failed to get back to me as promised in my opinion and experience.. Extraordinarily frustrating India-based tech support. After a couple of weeks of failing to get connected I tried to cancel but was told I had to wait 30 days from firs ...
kpheasant's full review | 145 words
Review by
Guest.
on 11th Apr 2008
User Rating : 0
Respect :
0
Will never recommend this service provider even if it is one of the cheaper ones. As what is the use in my opinion for me of a cheap broadband service provider when actually I never use it. Therefore I personally do not recommend Orange Broadband, The problem began when I ordered a home move. Orange kept on trying for 2 and half months to start providing the service at my new home but ultimately failed to do so in my opinion.
Guest.'s full review | 95 words
Review by
Guest.
on 4th Apr 2008
User Rating : 1
Respect :
0
Internet service is satisfactory, easy to set up. However due to my experience I best look elsewhere, can't wait to get out of this contract. Customer service was unhelpful in my opinion. They have failed to supply a second line which I pay for. My problem has been "escalated" 6 times, but nobody rings when promised as far as I am aware. Technical help lines are cost prohibitive. If you have a problem you will probably struggle with Orange.
Guest.'s full review | 78 words
Review by
EffEmmGee
on 3rd Apr 2008
User Rating : 0
Respect :
0
We were with Orange for our Broadband, £19.99 a month for up to 8MB Broadband with free wireless router.
Although we should have really noticed we've hardly heard anything from Orange for the past 3 months.
In February my fiance phoned them to make a manual payment (it was a DD but his card details had changed recently) and the Orange Rep told him that they couldnt take a payment as his account was up to date and clear, which was strange as we havent payed them since December (I think) ye ...
EffEmmGee's full review | 474 words
Review by
Guest.
on 31st Mar 2008
User Rating : 0
Respect :
0
I would not recommend Orange broadband due to their customer service in my experience... I feel I found it very difficult to get hold of them and when I did I personally felt I received hardly any help.
My Broadband has been down for 3 weeks. I have been on the phone to them for ever. I feel I have received no help and believe the customer services are unhelpful.
Guest.'s full review | 73 words
Review by
Guest.
on 31st Mar 2008
User Rating : 0
Respect :
0
Slow connection, unhelpful customer service section in my opinion, took 8 weeks to move connection over from my previous address as far as I am concerned.
I wouldn't go with Orange again for anything.
Guest.'s full review | 40 words
Review by
Peter Nehammer
on 22nd Mar 2008
User Rating : 2
Respect :
0
Have been an Orange Broadband customer for more than 10 years. Their move into broadband via Wanadoo was a BIG mistake for me personally. Stick to mobiles. They cannot handle the technical side and I can't be dealing with foreign call centres as I can not understand them. I have to use phonetics to spell out the questions when providing the Livebox settings, never mind the answers in my case. At a guess, they are sending out anonymous sofware updates which are having a disasterous effect on thei ...
Peter Nehammer's full review | 224 words
Review by
Guest.
on 15th Mar 2008
User Rating : 8
Respect :
0
I have used Orange 2mb now for 18 months and I have had no problems. The original provision was done exactly at the time they said it would be and when I changed house the transfer of service to my new address and telephone line was trouble free. Overall I have no complaints what so ever.
Guest.'s full review | 71 words
Review by
mjhunt8138
on 9th Mar 2008
User Rating : 0
Respect :
0
I do not recommend to use Orange Broadband due to my experience, I felt that the customer services never tried to solve my problem and ring me, I always had to phone them and struggle to get help as far as I am concerned, and in my opinion that is not the use of CUSTOMER SERVICES. I also as far as I am concerned started with 4.5 mb now 1.1mb in my experience, in fact in my opinion there is not one positive thing I can mention about my experience with Orange Broadband.
mjhunt8138's full review | 99 words
Review by
stevenson35
on 8th Mar 2008
User Rating : 0
Respect :
0
I have been a customer with orange previously freeserve and wanadoo for 5 years. But no more thank goodness. The problems started when they attempted to upgrade my speed. Immediately I was unable to access most websites. Repeated phone calls (at my expense) to customer support was frustrating to say the least. Notwithstanding the language barrier there seemed to be a 5 day rule - I quote "we understand your concern and will escalate it to another team and it will take 5 days". I have lost count ...
stevenson35's full review | 120 words
Review by
Guest.
on 7th Mar 2008
User Rating : 1
Respect :
0
In my experience, 2 Livebox issues could not be fixed by their technicians even though they still charged me in full for the complete talk package which I never once received. The long and the short of my experience with Orange is you end up repeating yourself every time you have to call them back to find out how their line checks went or whatever and then the new person you speak to goes over the same ground you have already covered umpteen times before.
So when it works its OK but if anything ...
Guest.'s full review | 133 words | 1 comment added.
Review by
andytu
on 1st Mar 2008
User Rating : 1
Respect :
0
Slow to act, difficult to contact, far too long answering queries, incorrect information, insular attitude, connection speed average, my concerns never really resolved. As far as I am concerned this provider flatly refuses to email answers re phone packages instead insisting that I phone and when I do I feel I am consistently given wrong info.
Remote, insular, stubborn, unnecessarily giving me some credit for poor service .All I ever wanted was reasonable service which I do not think Orange will ...
andytu's full review | 96 words
Review by
david321
on 17th Feb 2008
User Rating : 0
Respect :
0
Orange Broadband were better as wannadoo. I was disconnected for 25 days! (after being with freeserve and wannadoo) I rang up customer services EVERY DAY, sometimes 3 or 4 times a day for 25 days and got told different stories each time in my opinion. As far as I was aware they were doing line checks, unplug and reset, it should be ok now, call back tomorrow, we don't have your details, we cant put you through to a supervisor, I was cut off on several occasions (in my opinion deliberately), plug ...
david321's full review | 269 words
Review by
Guest.
on 17th Feb 2008
User Rating : 9
Respect :
0
Always connects and remains connected.
Connection equal at all times of day. Can count the times I have had loss of connection.
Very happy, but wish it was cheaper.
Guest.'s full review | 54 words
Review by
Guest.
on 15th Feb 2008
User Rating : 1
Respect :
0
I can only hope any person who reads these threads about orange takes note and does not take there service.......the whole package has been a disappointment......cant connect on an evening at peak times.....getting timed out......woeful customer service.......when the service is up is fine ....but thats a big "when"........have no confidence in there ability to sort out my connection problems.....and so on and so on.....stressful being a slight understatement.....most people seem to have similar ...
Guest.'s full review | 104 words
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