Algarve Car Hire Reviews

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We rented a car from My Algarve Cars for October in Lisbon Portugal. From the start it was very hard to get details about the rental. All the information you get from a reputable company in the confirmation such as car type, pick up and deliver points, insurance, conditions... were absent. All we had were the dates and cost. We spent a month trying to clarify and confirm our reservation as the confirmation email was very sparse not even specifying the car type or pick-up and drop-off locations. They only returned about 1 in 4 emails and even then only poorly answered the first question. By phone they would only confirm that the car would be dropped at the hotel and urged us to use email. They apparently do not have an office in Lisbon where you can drop the car so you must meet them. Based on other reviews we thought, ok, it's a good price, we'll figure the rest out when we pick up the car. No problem.

On the morning our car was to arrive they did not come. After 30 minutes we called and they said the person had left and would be there shortly. After another 30 minutes they said the person was again on their way and would be there shortly. After another 20 minutes they admitted the person was not on their way but someone else had just left. For 2 1/2 hours they continued to lie about having the car on the way, even saying at one point that the car was in front of the hotel. Which of course it wasn't.

The hotel staff were extremely helpful and patient helping with the calls so that there weren't misunderstandings due to My Algarves poor english. Eventually they arranged another car, which came in 20 minutes. The My Algarve car eventually showed up 2 hours and 40 minutes late. After the amount of lying we did not feel the least bit bad when we told him we would not be accepting the car.

Their incompetence and lies had wasted a half day of our trip which meant there were several things we did not get to see that day with no way to probably ever see them. They also cost us a few hundred euros as it was more expensive to rent a car locally.

If you have all the time in the world and are not limited on time, give them a shot. Otherwise why risk your vacation with a company this bad?

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I had heard of people having problems hiring and getting the Hire Cars they wanted from algarve car hire and stories of extra charges and enforced upgrades.

Well.... no such problems with Algarvehire.. 10 minutes after leaving the Terminal at Faro ... We were driving away, all paperwork and payments sorted.

When I returned the car.... I was met by 2 people who quickly checked the car and I was off to get my flight home.

carshth's review has yet to be rated - Be the first!
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Having had a bad experience with Avis at Faro airport as couple of years ago, and on the basis of reviews we went with
Algarve carhire this time. What a difference! - on paying cash on arrival we got an upgrade, the car was in good condition and the staff very helpful. The directions to liaise with the staff in the arrivals hall was easy to follow, as was the directions to carpark to collect car.

depater's review has yet to be rated - Be the first!
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Thank you for making the rental process so easy and offering very competitive prices. I appreciated very much that you included clear directions on how to find the supplier counter at the airport! Congratulations on offering an excellent service at a very competitive price!

hofkamp's review has yet to be rated - Be the first!
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Thanks to www.yor-car.com we had a perfect holiday in the Algarve.

marjan's review has yet to be rated - Be the first!
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Algarve Car Hire gave us a very good service, and I would use them again. The staff, service and car were excellent. The pick up at the airport was quick, and the paperwork was done quickly by pleasant staff, and we were on the road very quickly. The price was also very good.

phazell's review has yet to be rated - Be the first!
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I have returned to the UK now after my holiday in Portugal. I want to thank Algarve Car Hire for the very good and professional service I received from their company. The driver was on time at the airport and was very helpful. The car was in good condition and their was no problem all week. The return journey had the same driver and again was friendly and helpful. I'd like to thank them for all their help and I will be in touch again next year when I need a car.