| Accommodation | 8/10  |
|---|---|
| Customer Service | 1/10 |
| Resort | 8/10 |
| Food | 1/10 |
| Location | 9/10 |
| Value for Money | 5/10 |
| Overall rating | 4/10 |
Full review by
janicea755
on 18th Jul 2006
User Rating : 4
Respect :
0
Good Points: Beautiful setting for hotel beside Lake Derwentwater. Room well appointed and spotlessly clean as was the bathroom.
Bad Points: The food and the restaurant staff. We were hurried through a 5 course meal in half an hour when no-one else required a table. The meal was cold and the menu limited. When I told a member of staff that I had not enjoyed my dinner when she enquired, she said 'better luck tomorrow night.' I told her that I would not be back but she was not interested. At breakfast I chose my breakfast items for a cooked breakfast. I received 5 items which I did not order and did not receive 4 which I had ordered. I got scrambled eggs insted of poached and when I told the waiter he leaned over and looked at my plate and said well its scrambled now, and walked off! The next morning I had the buffet continental breakfast which I could serve myself. So much easier!
General comments: All in all I found the restaurant and staff therein a major let down for such a beautiful hotel. Moreover I left word of this complaint on a customer comment card and nearly seven weeks later, the hotel has not acknowledged this. I do not normally make complaints but this service or lack of it certainly warranted a comment.
janicea755's review and ratings | 218 words
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