Blue Crystal Software Kennel Connection Reviews

Watch this item
2.5 stars
Average rating for this product is: 2.5 out of 5

From 1 rating and 12 reviews

Thumb down 25% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Blue Crystal Software Kennel Connection

  • Ease of Set Up2.8 stars
  • Ease of Use2.5 stars
  • Value for Money2.2 stars
  • Reviewer Ratings2.3 stars
  • Overall Rating2.5 stars

12 Reviews For Blue Crystal Software Kennel Connection

  • Guest 28th Nov 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review



    We have been working with this program for about six months and we have yet to get it to work as the sales man told us. We have the Boarding and Daycare programs and the Credit Card Program. We didn't even setup the Credit Card program because we found out that the rates are very high. It is not worth it for us to change over to Kennel Connection's Credit Card program. There are a lot of hidden fees involved and we are staying with our credit card company we have had for about the last 10 years. Our staff finds the program hard to use and it is not very forgiving for mistakes as you try to teach yourself the program. There is training but it is expensive. The support people are not very knowledgeable and are slow in their responses. They say they have 24-7 support but I have called after they close or on the weekend and I get no calls back. I have been trying different programs and have found another that is far better in terms of it working the way we do. Beware also that they try to sell you a lot of extra stuff that you don't need. Once you even try out their program they send you many emails each week to get you to buy. Once you buy from them they also keep sending emails to buy even more. They don't even give you a chance to use what you have before they try to sell you more. They are out for the money for sure! I called and told them that I am not even using what I bought and you want me to buy more?! I would say that there are other options out there. Check them out. Kennel Connection is not the only game in town!

  • Guest 24th Oct 2009

    Reviewer rating: 1 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I see that I am not the only one having issues with the Quick Books Module! My accountant said it has caused more problems than what it was worth. Their salesman was VERY midleading when he explained how it works! We have used Kennel Connection program for over two years and have needed to double check everything because of the innacurate transfer of information to the QuickBooks. As far as boarding goes, we board about 100 dogs per weekend and the program has caused us to double and triple ...

  • malmatra 17th Oct 2009

    Reviewer rating: 1 stars


    malmatra's review has yet to be rated - Be the first!
    Report this review


    The Kennel Connection program it's self has worked well for our boarding and daycare business, but we opted to purchase the direct sink for use with quick books... DO NOT buy this add on. The link has created far more work for us than simply entering info directly into quick books would have required. It's full of bugs, and of course Blue Crystal's tech support is abysmal. We tried to fix this thing for nearly a year, during which time we were either told to send our database to them, only to wa ...

  • Guest 1st Sep 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I must agree with the last post. Blue Crystal Software is ok for a small business. Anyone who is looking basically at the pet industry as more of a hobby it would work for. But as we in the business know, the pet industry is no longer just about boarding a dog in a kennel. There is Daycare and speciality Grooming and many different types of pet training and sitting. This program can't really accommodate all of this well. What disappointed me the most is that when I bought it the salesman s ...

  • Guest 28th Aug 2009

    Reviewer rating: 2 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    The Blue Crystal Software Kennel Connection program is not bad for running a small operation but KC has not kept up with the trends of the industry. If you're just boarding or grooming a few dogs or have a small daycare business, it will work for you. But if we're talking 100+ dogs a day in daycare or 100+ dogs boarding in a given weekend, this program migt not be for you. Look at other options if you're thinking big and looking long-term. Like I said, for small operations it's just fine. Bu ...

  • Guest 8th Aug 2009

    Reviewer rating: 5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    We have a 40 run kennel and have used Kennel Connection for over ten years. I have found that the software handles all of our needs and is very easy to use. In addition, the few times we needed tech support we found them to be very responsive. In fact, they modified one of the reports (no additional charge) and emailed me the update.

    I was very surprised to read some of the other reviews since they do not represent the Blue Crytsal Software that I have been dealing with for all of these ye ...

  • Guest 27th Apr 2009

    Reviewer rating: 2.5 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Although the Blue Crystal Software Kennel Connection does allow you to do a variety of things, the steps involved can be cumbersome and time consuming.
    It is very flexible in that it allows for many different scenarios. Since how each daycare does business is so different. This is a major plus. It also allows to make changes on corrections on invoice which is vital during the learning process.
    There is no instruction manual and the online resource is useless. It provides rudimentary info at most ...

  • memyselfanditimes2 28th Jan 2009

    Reviewer rating: 1 stars


    memyselfanditimes2's review has yet to be rated - Be the first!
    Report this review


    The Blue Crystal Software Kennel Connection setup is cumbersome; menu items are not intuitive; to get training on the program is expensive; technical support seems slow.
    For a small operation this might be ok. But there is a huge learning curve.

  • countrypaws 24th Dec 2008

    Reviewer rating: 1.5 stars


    countrypaws's review has yet to be rated - Be the first!
    Report this review


    Some good features...
    All the features don't work congently.
    Once you buy the software, the support (especially the president) is poor
    If you have time to waste to baby sit a product, this may be the product for you... However I do not recommend Blue Crystal Software Kennel Connection.

  • Guest 22nd Nov 2008

    Reviewer rating: 4 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Focus more on boarding than grooming..
    Easy to use and understand. The company is constantly watching feedback so they fit the needs of the client.. The support is excellent, well recommend Blue Crystal Software Kennel Connection.

  • MsSarahS 2nd Dec 2006

    Reviewer rating: 4 stars


    MsSarahS's review has yet to be rated - Be the first!
    Report this review


    The company is very strong, with numerous employees, and they are always quick to assist when I call. The new customer service rep and trainer add extra assistance. I am very happy with the experience. The Blue Crystal Software Kennel Connection software is big, but user friendly. A definite must-have.

  • tripper1966 Rank: Lance Corporal 11th Jul 2006

    Reviewer rating: 2 stars


    On average, people found this review helpful
    Report this review


    Kennel Connection has potential but the company is not proactive and very poor at reacting. If you are an experienced kennel operator, some of the functions do not make sense. If you are a small kennel, 10 runs or less, this software may be for you if you don't mind your clients waiting around upon checking in our out - or spending more time on the phone as you try to make a booking.