Blue Crystal Software Kennel Connection Reviews
Latest Reviews
“I've worked with real EMR's that are less complicated.”
Written on: 23/05/2012
Okay, I will start by saying I use this software at work, but do not own it. It is extremely layered in details & features to a point that it almost makes no sense at all. It isn't useless & to be quite frank if you take the time to learn it, it does the job fine. I have to say that I've seen programs designed by guys in their late teens, that have a more thought out approach. All the tabs, directories & features that are accessible from every other menu is pointless & confusing (to the... (read more)
“Excellent Software and Service”
Written on: 25/04/2012 by Kajalene
We are a 100+ dog boarding and grooming facility. I have been using Kennel Connection for over 9 years. I tried quite a few programs when I was looking to go computerized. What I found were many complex and incomplete programs. KC was a program that not only offered the services I needed but was extremely user friendly. The fact that I could demo it to see its ease of use was a huge plus. I knew I could take one of my staff who was terrified to use a computer and teach her how to use... (read more)
“You don't get updates and don't purchase without cd”
Written on: 23/03/2012 by jdizzworld
If you want any updates they make you purchase their support plan for $299 which is a high price. There are just as good of soft wares cheaper with better support. (read more)
“Love it!”
Written on: 04/11/2011 by jfan08 (1 review written)
I love Kennel Connection. I have tried at least 5 other types of software and dislike them all. It's so easy to use once you know what you are doing, but if you don't take time to learn it, you should expect issues and user errors. I have read all the negative comments as well as the positive ones. I noticed a trend that people complain about things because they don't know how to USE the product. I also noticed buyer's remorse and wanting to return it but WHAT software company,... (read more)
“YOU DO NOT RECEIVE WHAT YOU PAY FOR! UPDATES? YOUR...”
Written on: 14/10/2011
I have been dealing with issues on receiving my updates since Aug. 2011 and it is now Oct 2011. I have spoken to Kevin Nice, waste of time, and Ive even been dealing with the president of the company Mark J. Gorrie, also waste of time. I made the mistake in July 2010 of paying for LIFE TIME SUPPORT which now they tell me has an experation date,HAHA and Ive only gotten 3 updates over the last 2 years although I have paid to have them sent on disc and I was told by Mark, that there were 9... (read more)
Jfan08's Comment
Written on: 04/11/2011
Lifetime doesn't expire, that would make no sense. You have to pay for disks yearly, that does make sense. Why don't you just download them. What are you going to take legal action for?
Reply to this comment
Countrypaws's Comment
Written on: 12/04/2012
get used to it you will hear the same song and dance we heard from the president and salesman of that company. Just beware!
Reply to this comment
“Works Great!”
Written on: 07/10/2011 by Lesliegwalker
This is the third software program we have tried for our 83 run kennel business. It is by far the best and the best supported program we have had. There are run time errors here and there but the problems are small compared to those we had with the other two companies! (read more)
Countrypaws's Response to Lesliegwalker's Review
Written on: 12/10/2011
what a crock, works great.
I have never experienced such disdane since being a client of kennel connection. Never again will touch this product or company. Never read so many negative reviews of this product and company. Beware people!
Reply to this comment
Jfan08's Response to Lesliegwalker's Review
Written on: 04/11/2011
Glad I'm not the only one who loves it! I think the problem is that some people don't take the time to learn it and just start complaining. Like I told another lady, you don't get instructions from most software companies on how to learn it, you do it on your own or get trained like we did. Also can't return opened software, that's just silly.
Reply to this comment
“DON'T BUY THIS PRODUCT BUYER BEWARE FALSE WORDS ”
Written on: 15/09/2011 by fancypaws (1 review written)
Well I will just say one thing the sales man Kevin Nice is not so Nice when purchasing this product you need to be aware of their policies they are money hungry people. They don't have no return policies on this product for the amount of money that you pay for it. They are very aggressive people when it comes to be dissatisfied with their product. I can't believe that this person is in business. Their is no support. Their is other products out their that have the support that you need as... (read more)
Guest's Response to fancypaws's Review
Written on: 04/11/2011
No return... of course not. When have you ever been able to return software that has been opened and installed.
I don't like Microsoft Windows Vista and all it's bugs, can I return it? No.
Sounds like buyer's remorse to me. I love my Kennel Connection product, I took the time to learn how to use it, did you?
Reply to this comment
Countrypaws's Response to fancypaws's Review
Written on: 12/04/2012
Buyers remorse or misleading sales and support? The later is the forte of Kennel Connection
Reply to this comment
“BUYER BEWARE! Horrible Support/ QB integration a wreck! ”
Written on: 07/09/2011 by JasonAst (1 review written)
I have never (NEVER) been treated so bad by a company in my life **Except maybe Sprint Customer Service** We have used KC for a few years and finally decided to integrate with Quick Books. BIG MISTAKE! KC does not directly plug in and work with QB. As of today, we have been working (if you can call it that) with KC for a fix for almost 8 weeks, however anything but a fix has been the result. Each time we send an email with problems we are either A Not responded to B The question is not... (read more)
Jfan08's Response to JasonAst's Review
Written on: 04/11/2011
Blames you for what? I have never found her to be anything other than helpful, she can answer just about any question posed to her.
The Quickbooks does take some work to get it going but once set up, it works fine, what is your issue, maybe I can give you pointers.
Reply to this comment
Countrypaws's Response to JasonAst's Review
Written on: 12/04/2012
We too had problems with QB integration and their support advised to contact QB. Once we received an update from Kennel connection, if fixed the QB problem. KC loves to deny. It's all about money to them
Reply to this comment
“Well. If you think you are going to get away with...”
Written on: 15/05/2011
Well. If you think you are going to get away with buying software for around $1,000 - then forget it. I'm not sure but I think we have nearly $7,000 wrapped up in this software update including the extra gadgets and time with our IT guy - plus Jenn from up from KC to train us in person.
After some horrible challenges in the beginning - we are using the software full time and enjoying its many features. We are former users of KennelSoft and thought it was time to move on. We are running...
(read more)
“Nothing but a headache. We bought the programm over 6...”
Written on: 29/03/2011
Nothing but a headache. We bought the programm over 6 years ago, we have never been able to use it. The time and moneys spent TRYING to use it and setting it up , hours of entering info into the programm was all wasted.The manual is not helpful as it only tells you what to do but not how to do it, for that you have to schedule costly training, its not included in any "support" . We bought another upgrade, when we found out during hours on the phone with technical support that the system... (read more)
See next 10 reviews
Showing 1 - 10 of 29 Reviews
“I've been using Kennel Connection for over two years...”
Written on: 17/02/2011 by jfan
I've been using Kennel Connection for over two years and I love it. I switched over from another program that had NO help what-so-ever and these guys are so much better. No program is perfect, but they are as close as I have found. The staff has always been kind when I call in to ask questions or need help updating.
If others are having issues, then they must not know how to use the program properly. We went through training and after that, we were fine. All our issues before that...
(read more)
Jasonast's Response to jfan's Review
Written on: 07/09/2011
You are either a very lucky individual, or an employee of Kennel Connection because I don't believe a single word of what you are saying.
Reply to this comment
“Working a round KC IS more like it. There are a lot...”
Written on: 09/12/2010
Working a round KC IS more like it. There are a lot of work a rounds to get the program to do what you would like and then most of the time you end up changing your business operation to work with KC rather than it working with you. For a small operation, it's fine; for a large business or for those of us who have many different ways of charging, it won't work well. There are many run errors that even the upgrades don't fix. Support has always been slow. They said they had to make staff... (read more)
“Do not use the QuickBooks DirectLink if you are an...”
Written on: 18/10/2010
Do not use the QuickBooks DirectLink if you are an established business and have been using QuickBooks and the QuickBooks POS sytems for quite some time. I made this mistake. It screwed up my systems horribly and I had a mess trying to fix it. I even called Kennel Connection and asked specific questions before running it to make sure that I wouldn't have any problems. They obviously don't know how this DirectLink works for people that have been in business for years and use both... (read more)
“I have used Kennel Connection for 6 years. I think...”
Written on: 17/09/2010
I have used Kennel Connection for 6 years. I think use is too good a word. I've WORKED AROUND KC for 6 years. The program does NOT work as it's supposed to. There are 'run time errors' galore that shut the system down. Pay over $300 a year and you can get help to fix the error with an "upgrade". Get your upgrade and alas you have 4-5 NEW errors that weren't there the last "fix". Don't pay the additional big bucks for support and you will be told "your support plan expired some time... (read more)
Nandoglady's Comment
Written on: 21/09/2010
If you are having that many problems, then it sounds like you need to learn how to use the program better or get someone to look at your system setup.
<br/>
<br/>We've been using it for a while now and haven't had any issues after we got our network fixed and our commission reports are just fine as well. We had issues at first with RTE errors but it turned out to be our network. We had a network engineer come in and redo everything and now it works great! It turns out we had settings wrong and our network was going to sleep, causing a momentary loss to our main computer which caused all the errors. If you are having that many issues, you might want to get a certified professional network engineer to look at your setup, we originally had a friend set it up, but it turns out he didn't know what he was really doing for a business setting. Good luck!
Reply to this comment
“Converting from another program, we had some...”
Written on: 08/08/2010
Converting from another program, we had some information that could be converted into Kennel Connection. But we found several issues with running Kennel Connection, yes programs may have their quirks, but the quirks continued even after receiving updates, the problems were never fixed. We found the customer service to be poor and when they couldn't answer a question, it went to the president - whom we found arrogant and never took any account for the flaws in the program. We wasted a LOT... (read more)
“Fantastic program we use it every day in all our...”
Written on: 13/05/2010
Fantastic program we use it every day in all our facilities. I wouldn't change it.
Chris
(read more)
“I'm surprised at the "bad" reviews here and I suspect...”
Written on: 05/03/2010
I'm surprised at the "bad" reviews here and I suspect it's competitors trying to gain an edge. I have tried two other software products before trying Kennel Connection and I could KICK myself for not going with them in the first place. The other software companies were horrible, their steps to do things took over twice as long as they do in this software. I wasted thousands of dollars and time with other companies. Their support is excellent, never had a problem with it. (read more)
“We have been working with this program for about six...”
Written on: 28/11/2009
We have been working with this program for about six months and we have yet to get it to work as the sales man told us. We have the Boarding and Daycare programs and the Credit Card Program. We didn't even setup the Credit Card program because we found out that the rates are very high. It is not worth it for us to change over to Kennel Connection's Credit Card program. There are a lot of hidden fees involved and we are staying with our credit card company we have had for about the last... (read more)
“I see that I am not the only one having issues with...”
Written on: 24/10/2009
I see that I am not the only one having issues with the Quick Books Module! My accountant said it has caused more problems than what it was worth. Their salesman was VERY midleading when he explained how it works! We have used Kennel Connection program for over two years and have needed to double check everything because of the innacurate transfer of information to the QuickBooks. As far as boarding goes, we board about 100 dogs per weekend and the program has caused us to double and... (read more)
“The Kennel Connection program it's self has worked...”
Written on: 17/10/2009 by malmatra (1 review written)
The Kennel Connection program it's self has worked well for our boarding and daycare business, but we opted to purchase the direct sink for use with quick books... DO NOT buy this add on. The link has created far more work for us than simply entering info directly into quick books would have required. It's full of bugs, and of course Blue Crystal's tech support is abysmal. We tried to fix this thing for nearly a year, during which time we were either told to send our database to them, only... (read more)
See next 10 reviews
Showing 11 - 20 of 29 Reviews
“I must agree with the last post. Blue Crystal...”
Written on: 01/09/2009
I must agree with the last post. Blue Crystal Software is ok for a small business. Anyone who is looking basically at the pet industry as more of a hobby it would work for. But as we in the business know, the pet industry is no longer just about boarding a dog in a kennel. There is Daycare and speciality Grooming and many different types of pet training and sitting. This program can't really accommodate all of this well. What disappointed me the most is that when I bought it the... (read more)
“The Blue Crystal Software Kennel Connection program is...”
Written on: 28/08/2009
The Blue Crystal Software Kennel Connection program is not bad for running a small operation but KC has not kept up with the trends of the industry. If you're just boarding or grooming a few dogs or have a small daycare business, it will work for you. But if we're talking 100+ dogs a day in daycare or 100+ dogs boarding in a given weekend, this program migt not be for you. Look at other options if you're thinking big and looking long-term. Like I said, for small operations it's just fine.... (read more)
“We have a 40 run kennel and have used Kennel...”
Written on: 08/08/2009
We have a 40 run kennel and have used Kennel Connection for over ten years. I have found that the software handles all of our needs and is very easy to use. In addition, the few times we needed tech support we found them to be very responsive. In fact, they modified one of the reports (no additional charge) and emailed me the update.
I was very surprised to read some of the other reviews since they do not represent the Blue Crytsal Software that I have been dealing with for all of...
(read more)
“Although the Blue Crystal Software Kennel Connection...”
Written on: 27/04/2009
Although the Blue Crystal Software Kennel Connection does allow you to do a variety of things, the steps involved can be cumbersome and time consuming. It is very flexible in that it allows for many different scenarios. Since how each daycare does business is so different. This is a major plus. It also allows to make changes on corrections on invoice which is vital during the learning process. There is no instruction manual and the online resource is useless. It provides rudimentary info at... (read more)
“The Blue Crystal Software Kennel Connection setup is...”
Written on: 28/01/2009 by memyselfanditimes2
The Blue Crystal Software Kennel Connection setup is cumbersome; menu items are not intuitive; to get training on the program is expensive; technical support seems slow. For a small operation this might be ok. But there is a huge learning curve. (read more)
“Some good features... ”
Written on: 24/12/2008 by countrypaws (1 review written)
Some good features...
All the features don't work congently.
Once you buy the software, the support (especially the president) is poor
If you have time to waste to baby sit a product, this may be the product for you... However I do not recommend Blue Crystal Software Kennel Connection.
(read more)
“Focus more on boarding than grooming.. ”
Written on: 22/11/2008
Focus more on boarding than grooming..
Easy to use and understand. The company is constantly watching feedback so they fit the needs of the client.. The support is excellent, well recommend Blue Crystal Software Kennel Connection.
(read more)
“The company is very strong, with numerous employees,...”
Written on: 02/12/2006 by MsSarahS (1 review written)
The company is very strong, with numerous employees, and they are always quick to assist when I call. The new customer service rep and trainer add extra assistance. I am very happy with the experience. The Blue Crystal Software Kennel Connection software is big, but user friendly. A definite must-have. (read more)
“Kennel Connection has potential but the company is not...”
Written on: 11/07/2006 by tripper1966 (1 review written)
Kennel Connection has potential but the company is not proactive and very poor at reacting. If you are an experienced kennel operator, some of the functions do not make sense. If you are a small kennel, 10 runs or less, this software may be for you if you don't mind your clients waiting around upon checking in our out - or spending more time on the phone as you try to make a booking. (read more)
Ppobega's Response to tripper1966's Review
Written on: 20/09/2006
Tripper1966, very interesting...please contact me privately. Thanks
Reply to this comment
overview
Top 5 Lifestyle & Hobbies Software
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Masterpiece Solutions Gallery Version
8 reviews read latest review -
2. Blue Crystal Software Kennel Connection
29 reviews read latest review -
3. DMC Cross Stitch Pattern Designer
6 reviews read latest review -
4. Allen Carr's Easyway to Stop Smoking
3 reviews read latest review -
5. Family Historian V3
2 reviews read latest review
Latest Reviews in Lifestyle & Hobbies Software
-
Magican Software Ltd
"A Simple App to Keep Your Mac ..." Read More
-
NCH Eyeline, www.nchsoftware.com
"Associated with Trojan. Stay away" Read More
-
Rybka 4
"Chess engine amazing. UI not b..." Read More
-
Masterpiece Solutions Gallery Version
"I love Masterpiece Solutions a..." Read More
-
Scrapbook Factory Deluxe
"Dumbest Purchase Ever" Read More
Latest items in Lifestyle & Hobbies Software
See more ▼
Countrypaws's Response to jfan08's Review
Written on: 12/04/2012
let us know what island you are on, it that Fantasy Island jfan08?