Healthy Pets Pet Insurance Reviews - www.healthy-pets.co.uk

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★★★☆☆
2.6 / 5
44% of users recommend this
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  • Customer service

  • Value For Money

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Healthy Pets Pet Insurance - www.healthy-pets.co.uk

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Latest Reviews

★☆☆☆☆

“Steadily going downhill”

Written on: 09/01/2014 by Dogmad (31 reviews written)

We had three dogs insured with this company, for around 8 years but have had to move two away as the premiums have increased way more than necessary each year, the third has to stay with them as he has two different pre existing conditions, payment used to be quick and straight to the vet, over the last year or so they've been getting slower and slower, to the point the vet said he wouldn't wait any more for payments from them, we now have to pay at point of treatment. We have to chase them up… Read Full Review

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★★★★☆

“No problems”

Written on: 29/11/2013

Have had this insurance for 4 years and never claimed before. Recently my cat had a skin conditions, which needed several anti-biotic injections, investigations and biopsy. Phoned for a claim form and spoke to pleasant lady who sent me a form which I received the next day. Phoned today to see if my claim was going through and told I would receive a cheque within the next couple of weeks. I have a continuation claim for this condition, which my vet will be sending to them shortly. Hope it's… Read Full Review

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★☆☆☆☆

“Total rubbish!”

Written on: 25/08/2013

Insured two of my cats with this company, first claim kicked out, I suppose I could pursue and try get payment, but having read the other posts on this review page I am not sure I can be bothered. My advice to anyone is do not go near this company, saw one review saying would "not touch with a barge pole", my sentiments exactly. I might be well out of pocket myself, but if this goes some way towards someone else losing out to this lot then I will feel a lot better. … Read Full Review

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★☆☆☆☆

“Animal Lovers Nightmare”

Written on: 20/07/2013

Honestly the worst company I have ever had to deal with. Refused claim and then I spent weeks of sleepless nights trying to sort this out with the financial ombudsman. Finally settled the claim but took an age and left me severely out of pocket. What's the point in taking out the best level of cover for your pet and then having it refused on the small print, only to have the claim upheld later on. Rude, unhelpful customer service who talked me round in circles and then held it against me! Will… Read Full Review

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★★★★★

“Speedy no hassle settlement”

Written on: 22/03/2013

Having read the reviews I was expecting dissapointment, my dealings with Healthy Pets turned out to be sympathectic, pleasent, hassle free, speedy settlement following surgery on my dog. A pleasure to deal with. I would definately reccomend!… Read Full Review

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★☆☆☆☆

“Don't touch with a barge pole!”

Written on: 10/09/2012 by Blueeyes78 (1 review written)

I have insurance with this company for my three cats (gold cover). I made my first claim approx six months ago and it took numerous phone calls and 8 weeks for a cheque to arrive. I put it down to bad luck. This time around I sent the claim form on three seperate occasions, once by recorded delivery (after the last claim took so long) on 27th August 2012, I chased on 9th September and was told they hadn't received it. My vet then faxed it over to them on 9th September (receipt kept), I phoned… Read Full Review

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★★★★☆

“Pretty good but not perfect”

Written on: 29/12/2011 by SaraLe1 (1 review written)

We made our first claim 2 years ago for our springer which went through fine but felt the excess was a little steep for such a small claim. I remember shopping around at the time comparing Healthy pets to a few other insurers but actually they are quite competitive for the cover they offer. Still we started to consider dropping the expense and not having pet insurance all together but forgot to make the call. Thank god we didn't as our cat recently needed some very expensive surgery and without… Read Full Review

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★☆☆☆☆

“Awful awful awful! BEWARE!”

Written on: 03/12/2011 by LisaC2906 (1 review written)

Customer service at Healthy Pets is ok when calling, however beware of the small print! Our dog had an injury to one of her legs and had to have an operation. Healthy Pets were great and paid with no problem. The following year, unfortunately my dog injured her OTHER leg in an entirely separate incident (obviously) and the insurers will not pay as it's classed as the same injury??!! Although a different leg and incident. Anyway, despite my vet writing and finding it ridiculous that this is the… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 31/10/2011 by dogdude1 (1 review written)

I made a claim to them 2 months ago for my dog and i am still waiting. I have phoned several times only to be fobbed of and offered a call back service within 48hrs which they do not honour,the vets have even rung me wanting to know were there money is. Do not take out insurance with these and do not go to Axa for your pet insurance as it is them who underwriters so they are the same company. I phoned axa to complain on there number and it is the same persons recorded voice on there and exactly… Read Full Review

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★★☆☆☆

“Very disappointed”

Written on: 25/10/2011 by Clive54 (1 review written)

Have been insured for years,at one time you could not better them, paid out within a fortnight, Now it takes over six weeks. I went for years & years without making a claim then a few years ago my dog was attacked & we had a claim of £1500 which they paid but then doubled my monthly payments on the next yearly renewal, which I think is totaly wrong considering all the money they had when i had not claimed. I would not recommend them to anyone as they are going from bad to very bad… Read Full Review

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★★☆☆☆

“Long delays with claims”

Written on: 24/10/2011

I chose Healthy Pets 6 years ago for my dog as they claimed to be award winning and easy to deal with when making a claim. A year ago I made my first claim for a mild skin complaint which took 4 months to settle. I decided earlier this year to change the insurance company for my other dog and Healthy Pets cancelled the wrong policy leaving me paying for 2 policies on one dog and none on the other! This was only realised when I needed to make a claim for my first dog for diabetes. Despite having… Read Full Review

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★☆☆☆☆

“Can't wait to cancel policy!!!”

Written on: 08/10/2011

This is my second year with Healthy Pets pet insurance but currently going through my first claim with them and the service is worse than terrible. They advertise that they hope to complete your claim within 10-14 days, well 6 weeks later I am advised that my claim has not even been looked at yet but has been received. I am just glad that it is for a smallish amount as financially I would be in serious trouble should it be for a large amount. Customer service is a waste of time as they seem… Read Full Review

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Ericwhitepaws's Comment

Written on: 18/10/2011

They really are appalling! they gave me the same spiel at the beginning of the year! took them nearly 4 months to settle a simple ongoing treatment claim! After the massive increase in premiums from us all I think its time they sorted themselves out!

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★★☆☆☆

“Long delays”

Written on: 04/10/2011

I was reassured that my claim would be dealt with promptly, but 6 weeks later there is still no sign of a payment from Healthy Pets. Every time I call they are… Read Full Review

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★☆☆☆☆

“DO NOT RISK YOUR PETS HEALTH!”

Written on: 29/09/2011

Total waste of money, I've been with them for over 6 years and they have gone downhill big time, I've recommended them over the years but now I am warning people away from them, very poor value for money with their premium & eccess hike, watch out for the £75 + the extra 25% excess of the claim once your animal passes 6yrs! it now takes them an averge of 3 months to settle a claim. They still say 7-10 days to process but when you call Customer Service they dont seem to know anything about… Read Full Review

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★★★★★

“Relieved to be covered!”

Written on: 23/08/2011

My two cats have been insured with Healthy pets for years and haven’t needed to claim a penny till now. I had almost forgotten we had insurance in place until poor Chloe needed treatment to remove a swollen thyroid gland. I was genuinely shocked to hear how much it was going to cost and was relieved to find out she was fully covered by the insurance. The vet was lovely and Healthy pets were extremely quick to send payment to her practice directly so I didn’t really do much in the way of… Read Full Review

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★☆☆☆☆

“shocking healthy pets”

Written on: 21/07/2011 by ecuevo12345 (1 review written)

well where do i start, ive been with healthy pets no for 5 years and have a black lab. i started paying £15 a month or there abouts i think. now to be fair my lab has had a lot of ops for elbow displacia, also has an ongoing condition for epilepsy so i understand that his premium should rise. it slowly went up to £25 a month which was fine then all of a sudden jumped to £54 a month and now all of a sudden up to £82 a month i spoke to them regarding this and their reply was due to the… Read Full Review

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★★★★☆

“Not too pleased that my premiums have risen but then...”

Written on: 19/05/2011

Not too pleased that my premiums have risen but then again I think all pet insurance companies have. We have two dogs insured with Healthy pets (gold plan) and to be fair they have always been really good with us. The last time we claimed was for a serious operation on Basil that we simply could not have afforded without insurance. So in that respect we are thankful to Healthy pets for being understanding on the phone and paying out quickly after the claim was made… Read Full Review

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★★☆☆☆

“They were the cheapest by far for what you got, life...”

Written on: 11/05/2011

They were the cheapest by far for what you got, life time of the policy etc... We made a claim last year, simple ear infection, the payout was quick and easy. However, our renewal notice just came through and it all makes sense.

They give you a very cheap price when you take out the policy, the next year they hike up the premium, more than their competitors. For pets that developed issues during that first year, the owners they are more or less locked into the policy for obvious… Read Full Review

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★☆☆☆☆

“My cats have been insured with Healthy Pets for many...”

Written on: 09/05/2011

My cats have been insured with Healthy Pets for many years and for the last two years I have been claiming for a long term liver problem in relation to one of them. Up until December 2010 the service was excellent. Claims were settled promptly, without quibble and I recommended Healthy Pets to many friends. However, my latest claim was submitted in January and the service is now shambolic. I was eventually paid after 3 months of numerous calls, only to find they had deducted an extortionate… Read Full Review

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★★★★☆

“It was easy to make a claim and Healthy pets were...”

Written on: 09/05/2011

It was easy to make a claim and Healthy pets were quick to pay… Read Full Review

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