The Red House, Chester Reviews

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★★★☆☆
3.2 / 5
54% of users recommend this
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  • Quality of service

  • Quality of food

  • Value For Money

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Latest Reviews

★★☆☆☆

“Not bad food rubbish service”

Written on: 27/02/2014 by Pollockod296 (1 review written)

Would not go here again the staff don't seem to care that they have disgruntled customers which just adds to the problem… Read Full Review

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★☆☆☆☆

“Arrogant Establishment”

Written on: 13/08/2013 by lancasterkaren (2 reviews written)

Never in my life have I had to deal with such a smug establishment. I requested a simple evening do in mid January 2014 for 100 guests. I requested a simple buffet and drinks for guests but they won't even entertain us unless we pay £30 per head for the buffet. Amazing seeing many establishments are struggling that time of year. We are Chester locals but obviously they do not want business on possibly the slowest period of the year. Ie week before most peoples payday and after Christmas. Find… Read Full Review

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★★★★★

“lovely views and good food”

Written on: 07/03/2012

The red house looks out onto the river Dee and the chester meadows which in summer is a view not to be missed. The food is a little expensive however it's memorable and presented very nicely. The staff all look the part and are very polite. It gets busy so sometimes booking is necessary which means popping in isn't always an option. Parking is also a little difficult, it is located on Sandy Lane where people park on the road, but if that is busy you may have to drive a little distance to find… Read Full Review

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★★☆☆☆

“The Red House: Outmoded attitudes, disappointing food”

Written on: 15/12/2011

I was attracted by the modern presentation of the Red House at Cheshire Oaks, and by the board outside advertising fish,chips and mushy peas "better than Rick Stein's" The first disappointment on entering was the realisation that the Red House still subscribe to the very old-fashioned practice of consigning the lone female customer to the cramped table at the back next to the lavatories (I was escorted past several available and more appealing small tables to get there.) As for the food - if I… Read Full Review

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★★☆☆☆

“Staff!!!”

Written on: 02/11/2011

Recently went to the Cheshire oaks version, deffinatly not recomended. Food overpriced for its poor quality and the staff dont seem to realise they have to work for a living. Male waiter was inaudiable and rude, i dont believe in his training anybody taught him how to smile or how to generally communicate with people. When we were there we seen him joking around with the kitchen staff while another girl was running around the place with a smile! The level of professionalism from this guy was… Read Full Review

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★★★☆☆

“nice food”

Written on: 27/06/2011

i went to the red house yesterday for sunday lunch which was unusually bland but as i usually order off the al la carte menuont complain to much as the food is always fine , its unfortunate you seem to be losing staff who are losing quality as las time i visited in april i had a middle agede enthusiastic waiter to say the least who earned a very large hard earned tip,but!!! waitress yesterday couldnt seem to muster a smile , didnt really understand the menu and didnt seem at all interseted in… Read Full Review

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★☆☆☆☆

“Early lunch,not busy,had to ask for drinks which came...”

Written on: 12/05/2011

Early lunch,not busy,had to ask for drinks which came with meal.Ordered lasagne which was very dry.Very poor service… Read Full Review

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★★☆☆☆

“My husband took me to the Red House for a Mother's Day...”

Written on: 04/04/2011

My husband took me to the Red House for a Mother's Day dinner. We have been four times before and have always enjoyed the food, but this time it did live up to our expectations or the description on the set menu. My starter, mushroom and goats cheese tart, was very dry and the goats cheese had a hard dry crust and I could not cut it. My main was meant to be spinach tagliatelle with seared salmon; what I got was plain tagliatelle with two spinach leaves and dried up salmon. My husband's pork… Read Full Review

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★★★☆☆

“We have been to the Red House a number of times. The...”

Written on: 14/03/2011

We have been to the Red House a number of times. The setting is fantastic but sadly it fails to live up to expectations.

The started was godd but maincourse was very average, with tough steak and overdone fish. I commented about the steak to be told they would 'let chef know'.

When moving onto desert and ordering a bottle of wine off the menu, we were told they would only sell it by the glass, which of course is 50% more expensive. We queried this and raised a comment about the meal to… Read Full Review

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★★★★★

“Went today (Sunday) for the very first time and the...”

Written on: 24/01/2011

Went today (Sunday) for the very first time and the food, the service and the view across the river were all absolutely magnificent. It was faultless from beginning (with a bottle of Jansz fizz) to the king scallop and black pudding starter, The Redhouse Burger with foie gras and the amazing Epicurean of Desserts! Can't wait to go again and again and again… Read Full Review

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★★★★★

“I love this place! The food, service, atmosphere and...”

Written on: 17/01/2011

I love this place! The food, service, atmosphere and wine list are excellent! I've been three times in the last 6 months and am planning to go again next month. The view of the river is nice; I've been in the summer and the winter and it's lovely to look out over. The menu is imaginative, especially the puddings! As for the staff, I can't fault them… Read Full Review

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★★★★★

“Red House, Chester and Cheshire Oaks ”

Written on: 13/01/2011

Red House, Chester and Cheshire Oaks

I think the people complaining on this page are very unlucky or were in a demanding mood! I have always had good service, even when the place is busy. The food is always good, even when the place is busy. The building in Chester is fantastic with great views and is the o nly place I know of locally which can offer any kind of view at all while you eat. There is no way the food has ever been as described, and I have real trouble believeing that the waiting… Read Full Review

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★★★★★

“ANOTHER EXCELLANT MEAL AT THE RED HOUSE FOR MY MOTHERS...”

Written on: 02/12/2010 by CRAIG CHADWICK (1 review written)

ANOTHER EXCELLANT MEAL AT THE RED HOUSE FOR MY MOTHERS BIRTHDAY.WE ALWAYS GO FOR A SPECIAL OCCASION AND HAVE NEVER BEEN DISSAPOINTED(MOTHER COMMENTATED THAT THE TIRAMISU WAS THE BEST EVER EVEN BEATING THE IVY)ONCE AGAING A BIG THANK YOU TO ALL THE STAFF FOR MAKING IT SO MEMORABLE… Read Full Review

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★★★★★

“If I had read the reviews beforehand I would have...”

Written on: 19/08/2010

If I had read the reviews beforehand I would have stayed clear and eaten elsewhere, I am glad that I did not. What a lovely venue, staff was very attentive and happy, food was excellent, and I would recommend a visit to anyone as my experience was very memorable and a pleasure to eat there… Read Full Review

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★★★★☆

“Just eaten here with parents & 9 yr old son. ...”

Written on: 06/08/2010

Just eaten here with parents & 9 yr old son. Extremely friendly and attentive staff. Adult food very pleasant and child portion very good value. Child food was a proper burger just a smaller version. I don't quite know why the previous reviews were so bad. Either we went on a very good day or they went on a very bad one. Based on my experience tonight I would happily recommend the Red House. Apart from the food and service, the restaurant and grounds were lovely… Read Full Review

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★☆☆☆☆

“The first time I went to this restuarant the food was...”

Written on: 20/06/2010

The first time I went to this restuarant the food was awful and the servers had absolutely no idea what they were doing. The second time I went the two waitresses that served us were unspeakably rude, slammed things down on our table, everything too much trouble and the food cheap and thrown together. I will never go again and urge others to stay away. What a waste of a beautiful venue… Read Full Review

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★☆☆☆☆

“What has gone wrong with The Red House in Chester? The...”

Written on: 10/06/2010

What has gone wrong with The Red House in Chester? The first time we went there we had a fabulous time. The food was lovely, the atmosphere and the view were great, the staff friendly and attentive and we wanted to go back.
We went back in May, what a disaster. We had to wait for our table. Then we had to wait over an hour to be served with our starter (getting on for 10pm having arrived at 8.30pm). The starter was unremarkable. The main was barely edible with over cooked duck, paltry veg and… Read Full Review

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★★☆☆☆

“The Redhouse Chester - Very poor service! Was a...”

Written on: 07/06/2010

The Redhouse Chester - Very poor service! Was a glorious Sunday so decided to eat outside. We had to go to the bar to order our own drinks as they were unable to serve us at our table. When our food arrived and we asked for some cutlery, the girl who was waiting on said that the cutlery was up at the bar if we wanted to go and get it - very abrupt! In the meantime a few more couples had sat down at table nearby and went up to the bar to order some food, only to return promptly to their tables… Read Full Review

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★☆☆☆☆

“date sat 29 05 2010 meal with family service really...”

Written on: 30/05/2010 by tommy tit marsh (1 review written)

date sat 29 05 2010 meal with family service really bad food not too bad .
you were just left waiting for food drinks ? £2.10 small coke £2.10 small water . We normally go to cafe rouge. but they were full . I WISH I HAD WAITED AT CAFE ROUGE. the brasserie was on cheshire oaks never again… Read Full Review

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★☆☆☆☆

“Have visited many times & found everything fine....”

Written on: 31/03/2010

Have visited many times & found everything fine. However 27 March 2010 was a different kettle of fish!! There was an appalling smell coming from the wash up area which eventually they admitted was a blocked drain!! No offer to move our party to a differnt table, no offer of a discount on our £157 bill!! Have written to complain to the Manager - let's see what he does to compensate us for my daughter's birthday dinner being a smelly disaster!!… Read Full Review

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