Written on: 13/08/2013 by lancasterkaren (2 reviews written)
Never in my life have I had to deal with such a smug establishment. I requested a simple evening do in mid January 2014 for 100 guests. I requested a simple buffet and drinks for guests but they won't even entertain us unless we pay £30 per head for the buffet. Amazing seeing many establishments are struggling that time of year. We are Chester locals but obviously they do not want business on possibly the slowest period of the year. Ie week before most peoples payday and after Christmas.... (read more)
Written on: 07/03/2012
The red house looks out onto the river Dee and the chester meadows which in summer is a view not to be missed. The food is a little expensive however it's memorable and presented very nicely. The staff all look the part and are very polite. It gets busy so sometimes booking is necessary which means popping in isn't always an option. Parking is also a little difficult, it is located on Sandy Lane where people park on the road, but if that is busy you may have to drive a little distance to... (read more)
Written on: 15/12/2011
I was attracted by the modern presentation of the Red House at Cheshire Oaks, and by the board outside advertising fish,chips and mushy peas "better than Rick Stein's" The first disappointment on entering was the realisation that the Red House still subscribe to the very old-fashioned practice of consigning the lone female customer to the cramped table at the back next to the lavatories (I was escorted past several available and more appealing small tables to get there.) As for the food - if... (read more)
Written on: 02/11/2011
Recently went to the Cheshire oaks version, deffinatly not recomended. Food overpriced for its poor quality and the staff dont seem to realise they have to work for a living. Male waiter was inaudiable and rude, i dont believe in his training anybody taught him how to smile or how to generally communicate with people. When we were there we seen him joking around with the kitchen staff while another girl was running around the place with a smile! The level of professionalism from this guy was... (read more)
Written on: 27/06/2011
i went to the red house yesterday for sunday lunch which was unusually bland but as i usually order off the al la carte menuont complain to much as the food is always fine , its unfortunate you seem to be losing staff who are losing quality as las time i visited in april i had a middle agede enthusiastic waiter to say the least who earned a very large hard earned tip,but!!! waitress yesterday couldnt seem to muster a smile , didnt really understand the menu and didnt seem at all interseted... (read more)
Written on: 12/05/2011
Early lunch,not busy,had to ask for drinks which came with meal.Ordered lasagne which was very dry.Very poor service. (read more)
Written on: 04/04/2011
My husband took me to the Red House for a Mother's Day dinner. We have been four times before and have always enjoyed the food, but this time it did live up to our expectations or the description on the set menu. My starter, mushroom and goats cheese tart, was very dry and the goats cheese had a hard dry crust and I could not cut it. My main was meant to be spinach tagliatelle with seared salmon; what I got was plain tagliatelle with two spinach leaves and dried up salmon. My husband's... (read more)
Written on: 14/03/2011
We have been to the Red House a number of times. The setting is fantastic but sadly it fails to live up to expectations.
The started was godd but maincourse was very average, with tough steak and overdone fish. I commented about the steak to be told they would 'let chef know'.
When moving onto desert and ordering a bottle of wine off the menu, we were told they would only sell it by the glass, which of course is 50% more expensive. We queried this and raised a comment about the meal... (read more)
Written on: 24/01/2011
Went today (Sunday) for the very first time and the food, the service and the view across the river were all absolutely magnificent. It was faultless from beginning (with a bottle of Jansz fizz) to the king scallop and black pudding starter, The Redhouse Burger with foie gras and the amazing Epicurean of Desserts! Can't wait to go again and again and again.... (read more)
Written on: 17/01/2011
I love this place! The food, service, atmosphere and wine list are excellent! I've been three times in the last 6 months and am planning to go again next month. The view of the river is nice; I've been in the summer and the winter and it's lovely to look out over. The menu is imaginative, especially the puddings! As for the staff, I can't fault them. (read more)
Written on: 13/01/2011
Red House, Chester and Cheshire Oaks
I think the people complaining on this page are very unlucky or were in a demanding mood! I have always had good service, even when the place is busy. The food is always good, even when the place is busy. The building in Chester is fantastic with great views and is the o nly place I know of locally which can offer any kind of view at all while you eat. There is no way the food has ever been as described, and I have real trouble believeing that the... (read more)
Written on: 02/12/2010 by CRAIG CHADWICK (1 review written)
ANOTHER EXCELLANT MEAL AT THE RED HOUSE FOR MY MOTHERS BIRTHDAY.WE ALWAYS GO FOR A SPECIAL OCCASION AND HAVE NEVER BEEN DISSAPOINTED(MOTHER COMMENTATED THAT THE TIRAMISU WAS THE BEST EVER EVEN BEATING THE IVY)ONCE AGAING A BIG THANK YOU TO ALL THE STAFF FOR MAKING IT SO MEMORABLE. (read more)
Written on: 19/08/2010
If I had read the reviews beforehand I would have stayed clear and eaten elsewhere, I am glad that I did not. What a lovely venue, staff was very attentive and happy, food was excellent, and I would recommend a visit to anyone as my experience was very memorable and a pleasure to eat there. (read more)
Written on: 06/08/2010
Just eaten here with parents & 9 yr old son. Extremely friendly and attentive staff. Adult food very pleasant and child portion very good value. Child food was a proper burger just a smaller version. I don't quite know why the previous reviews were so bad. Either we went on a very good day or they went on a very bad one. Based on my experience tonight I would happily recommend the Red House. Apart from the food and service, the restaurant and grounds were lovely. (read more)
Written on: 20/06/2010
The first time I went to this restuarant the food was awful and the servers had absolutely no idea what they were doing. The second time I went the two waitresses that served us were unspeakably rude, slammed things down on our table, everything too much trouble and the food cheap and thrown together. I will never go again and urge others to stay away. What a waste of a beautiful venue. (read more)
Written on: 10/06/2010
What has gone wrong with The Red House in Chester? The first time we went there we had a fabulous time. The food was lovely, the atmosphere and the view were great, the staff friendly and attentive and we wanted to go back.
We went back in May, what a disaster. We had to wait for our table. Then we had to wait over an hour to be served with our starter (getting on for 10pm having arrived at 8.30pm). The starter was unremarkable. The main was barely edible with over cooked duck, paltry veg... (read more)
Written on: 07/06/2010
The Redhouse Chester - Very poor service! Was a glorious Sunday so decided to eat outside. We had to go to the bar to order our own drinks as they were unable to serve us at our table. When our food arrived and we asked for some cutlery, the girl who was waiting on said that the cutlery was up at the bar if we wanted to go and get it - very abrupt! In the meantime a few more couples had sat down at table nearby and went up to the bar to order some food, only to return promptly to their... (read more)
Written on: 30/05/2010 by tommy tit marsh (1 review written)
date sat 29 05 2010 meal with family service really bad food not too bad .
you were just left waiting for food drinks ? £2.10 small coke £2.10 small water . We normally go to cafe rouge. but they were full . I WISH I HAD WAITED AT CAFE ROUGE. the brasserie was on cheshire oaks never again. (read more)
Written on: 31/03/2010
Have visited many times & found everything fine. However 27 March 2010 was a different kettle of fish!! There was an appalling smell coming from the wash up area which eventually they admitted was a blocked drain!! No offer to move our party to a differnt table, no offer of a discount on our £157 bill!! Have written to complain to the Manager - let's see what he does to compensate us for my daughter's birthday dinner being a smelly disaster!! (read more)
Written on: 04/02/2010
First visit to The Red House, my husband and I stumbled upon this restaurant at about 5.30 pm last night (Wednesday evening) whilst shopping and thought we'd give it a try. Would definitely go back again, the service was excellent as was the food. The restaurant was very clean and quite trendy If you are a lasagne lover then lets just say that you'll be more than pleased with the lasagne here (very very tasty), and if your not then all I can say is that you haven't eaten or made many... (read more)
Written on: 28/11/2009
This was our first visit and we were very impressed with the setting; ambience; furnishings; decor - but more especially the quality of service and food. It was hard to choose from the menu, which is always a good sign! Everything was mouthwateringly delicious.
We are not local but do visit the north west on occasion nd will definately be back. (read more)
Written on: 30/10/2009
Appalingly bad service, with mediocre food at over the top prices. Yes the place is visually great, but a lot of my friends have eaten there and as they say never again. (read more)
Written on: 27/10/2009
I love the scone with the cream. I have converted at least three people to the Red House scone, genuinely. Thankyou for it.
However, at the red house at Cheshire Oaks I like to sit by the window, but am always ushered to another table before we can request it. (read more)
Written on: 15/09/2009
Outstanding food and service at the Red House, Cheshire Oaks. The 2 for 1 offer on Wednesdays is fantastic as it includes drinks as well as meals (which is quite unusual). Really lovely food and nice atmosphere. Everywhere seems really clean and you can see the staff cooking your food which is a plus on the cleanliness. (read more)
Written on: 02/09/2009
Had the red house, chester for 40th party. Great atmosphere. Hired the place and sent out menu so didn't have to order but been there before and is not quick but not slow. Got boat there and coach back. There was excellent food and great service. (read more)
Written on: 20/04/2009 by pklamb (1 review written)
The Red House, Chester has quality food and service. Well worth hunting out (read more)
Written on: 19/01/2009
The Red House, Chester. Great view, great location!
Shame the meal wasn't great!
Service was very slow. The staff were slow in taking orders. When food came it sat on a tray next to our table at which point we took it ourselves to avoid waiting any more.
The menu was very expensive for what was on it.
My impression was that they were trying too hard with ingredients on every dish rather than concentrating on good food with a few 'interesting dishes'.
I felt the quality of the food did NOT... (read more)
Written on: 19/01/2009
The location of the red house is stunning with a panoramic view of chester & the river dee. the food is always excellent & the staff are very pleasant & willing to help. (read more)
Written on: 18/01/2009
Guality of food, staff and decor My partner and I visited the Red House for the first time. We really liked the decor and atmosphere. We found the staff to be very friendly and efficient. The quality of food, we judged to be excellent . It was a Friday evening and there was a live musician who was very good. We really enjoyed the visit and will definately return. (read more)
Written on: 29/08/2008 by tristar1
On my visit to The Red House, flat drinks were served twice. They ran out of Coca-Cola. Food moderately warm and a very long time arriving. Staff did not ask as to whether we required condiments or whether the meal was satisfactory. Coffee just nearly hot. I found the sweet to be disappointing. A 1 inch by 4 inch long cake served up as a sweet!
Extremely disappointed and I feel this is an opportunity lost when you consider the location. We had lunch there and over a period of 3 hours only... (read more)
Written on: 28/06/2008
Fantasatic location, beautiful food, brilliant service, catered for our large party very well. (read more)
Written on: 14/06/2008 by cjb2006 (1 review written)
The Red House needs to improve before we will be returning. The website advertises "great food, fantastic service and spectactular views" one out of 3 was justified "the views". Service was terrible, some of the staff didn't seem to know what they were doing, for the prices you are paying you expect half decent service £3.40 for a pint of lager, you can get the same larger in a city centre pub for £2.75. (read more)
Written on: 31/05/2008
Will not be going again I'm affraid, as the service and food were poor, and I was made to feel very uncomfortable. (read more)
Written on: 27/05/2008 by trace10 (1 review written)
At The Red House in Chester we got only 2 scallops for £9.95, rib eye steak cost over £15.00 and tasted to me to be overcooked, peppercorn sauce seemed watery and tasteless.
Wine menu incorrect had to choose three different bottles of wine and were asked to pay £17.00 for bottle of chilean! Poor service- nobody approached us to ask if the food was okay, pour our wine etc.
I was very dissatisfied as it was a special ocassion and had gone on a recommendation from a friend. (read more)
Written on: 19/05/2008
Great food and champers served well by nice staff (read more)
Written on: 16/04/2008
Fab hot chocolate and coffee, I would definitely recommend it to everyone! Great views and very, very friendly waiters/waitresses. (read more)
Written on: 17/03/2008 by Niall Sullivan (2 reviews written)
When I first visited it, as a family, we decided not to repeat the experience. Since then we have been back once, as our local Conservative party monthly supper club decided to try it out. The consensus was "never again". (read more)
Written on: 02/03/2008
One of the meals we had at The Red House in Chester was served only warm. I would not eat there again, as I think it is about the same as a Macs with waiter service. (read more)
Written on: 29/11/2007 by peteraider (2 reviews written)
The food at The Red House in Chester is reasonable but over priced. I just think they are trying to be too trendy. This is just an average restaurant that could be a lot better. (read more)
Written on: 06/08/2007 by ok71
Overall, The Red House in Chester is a fantastically presented venue, which is a credit to the people who designed it. Visually, it is one of the nicest places I have visited, and a nice place to spend an hour or two.
Overall, highly recommended - give it a try. (read more)
Written on: 05/08/2007 by krenmam (1 review written)
The Red House in Chester is a stunning building, and it has a really good menu and atmosphere. Not expensive for the quality of food and the setting. Nothing that compares for views and atmosphere for miles. (read more)
Written on: 06/05/2007 by chrisbriggs (1 review written)
The Red House ia truly fantastic experience which I cannot recommend high enough..go and see for yourself, you will not be disappointed. (read more)
Written on: 28/12/2006 by NENEE (1 review written)
A must eating place. The food is delicious to look at and eat - very fresh and tasty, and the puddings are very yummy!! The whole place is a lovely looking, well presented restaurant. A lot of money and effort has been put into The Red House restaurant in Chester. I just hope prices do not become higher in the future, as this would be a shame!! (read more)
Written on: 10/07/2006 by stephen500 (1 review written)
The Red House - Quality was the theme throughout. The 'restrooms' were of the highest standard. You had a choice of a lunchtime menu or main menu. I had for starters mimi ciabatta with balsamic vininger and olive oil, followed by roast rump of llanrwst lamb and creamed celeriac finished with a redcurrant and caper jus. Desert was rhubarb and hazelnut crumble with stem ginger ice-cream and English custard. (read more)
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