EzeeDSL www.ezeedsl.co.uk Reviews

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0.5 stars
Average rating for this product is: 0.5 out of 5

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Average Ratings for EzeeDSL www.ezeedsl.co.uk

  • Content0.5 stars
  • Reliability1.5 stars
  • Customer Service0.6 stars
  • Speed Consistency1.8 stars
  • Value for Money0.6 stars
  • Overall rating0.5 stars

42 Reviews For EzeeDSL www.ezeedsl.co.uk

  • savoch 14th Feb 2009

    Reviewer rating: 0 stars


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    My broadband service went down and I was told it was because of a dispute with Tiscali. I was told that the only way I could be reconnected was for ME to get a MAC from Tiscali.
    After THREE WEEKS and about £40 of telephone call I finally got a MAC and now seem to be a customer of Firenet. Unfortunately I have a further 8 months of an annual contract to run with Ezeedsl but will move after that. Recorded delivery letters to Ezeedsl have been returned "not collected" and "refused to accept". I think that tells me all I want to know.

  • Guest 5th Sep 2008

    Reviewer rating: 4.5 stars


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    I have been with ezeedsl now since the collapse of V21. My broadband speed is excellent and I have had no problems until the last few days when I could not download my e mails.
    Have spoken to two technical staff, based in Northern Ireland. Sean was the chap who I spoke to today 5/9/08. I found both gentlemen to be friendly and most helpful.
    What I liked about dealing with them was that there was no messing about, straight to the point of helping me. Well done to you both and thanks for your frie ...

  • seraphaxg Rank: Lance Corporal 3rd Sep 2008

    Reviewer rating: 0.5 stars


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    I do not recommend Ezee DSL.co.uk - overpriced service for a very unreliable, and unpredictable, product set in my experience and opinion.

    Very unhelpful customer support
    Very poor communication
    Unreliable connectivity from day-1
    Unresponsive to customer requests for information

    I have had at least 5 issues with them this year alone lasting from a few days, to a few weeks - including no connectivity, IP Line restrictions being applied and most recently receiving approximately 100kbps download ...

  • davesidebotham Rank: Lance Corporal 26th Mar 2008

    Reviewer rating: 0.5 stars


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    Too many to mention in my opinion. In my experience I feel I have received poor upload and download speeds that never even get close to those promised as far as I am aware. Unhelpful customer services. Unhelpful technical support. A poor customer portal for account management etc in my opinion. Calls for help are at premium rates, and always take ages to be answered as far as I am concerned (racking up charges) whilst continually telling you how important your call is. I do not recommend EzeeDSL ...

  • meinheidi 16th Oct 2007

    Reviewer rating: 0 stars


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    My annual contract is due to finish next month - I am seriously looking forward to going elsewhere! I was without email for 3 months - customer services said "the server cannot provide everyone with email"

  • dawnl 9th Sep 2007

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    As with many, we were V21 customers who were hi-jacked into contracting to this company. We have paid for a 8MB service and have never received speeds anywhere near this. We emailed and telephoned numerous times since last November but all we seemed to be doing is collecting ticket numbers. Nothing is actioned further and no-one provides a personal response and actions your comments and requests.
    On 2 separate occasions, when I have telephoned them, I have run speed tests at their request. Th ...

  • Law Man 11th Aug 2007

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    This is a truly awful company. Do not use it.

  • pmcb 1st Aug 2007

    Reviewer rating: 1 stars


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    www.ezeedsl.co.uk- site suspended.
    Website has now been suspended.
    No email for most of today.
    Only just started working again.

    Changing email address to googlemail.
    Will not use ezeedsl again.

  • perrin 1st Aug 2007

    Reviewer rating: 0 stars


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    When e7 went down Ezeedsl stepped in, forcing me to join them for 12 months or face 2 months without connection. That's right: although they had taken over E7's tech to be able to provide me with continued service, they claimed they couldn't give me a MAC code to release me from E7. Working from home I was left little choice but to comply as I need my email. Well those 12 months were hell. Inconsistent service, hours waiting on the helpline to talk to an idiot. If you ring back immediately and s ...

  • djpalmer31 Rank: Lance Corporal 18th Jul 2007

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    A support department who insist that it's your equipment at fault, not yours. What happened to 'The Customer is always right'!

    An accounts department that do not answer emails, especially if they mention Account Closure.

  • spiffo 13th Jul 2007

    Reviewer rating: 2.5 stars


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    Not bad once you get going with EzeeDSL.
    Setup is easy as you join and, as long as it all works to start with should continue in that manner

  • nigeljc67 Rank: Lance Corporal 24th Apr 2007

    Reviewer rating: 0 stars


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    Like many others my service with DSL is the result of them hijacking v21 customers last year. At the time I desperately needed internet connection so sucked up the extortionate charges and consoled myself with the promise of increased connection speed. The reality has been an apparent decrease in connection speed (presumably due to contention) and constant web site not available issues. I tried reporting these to their (LOL) support team, and (LOL) customer service team, but emails get an auto ...

  • newagelawyer 10th Apr 2007

    Reviewer rating: 0 stars


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    EzeeDSL www.ezeedsl.co.uk - Took over from E7even. No email for months. Ignore all emails and letters for a mac code to migrate elsewhere. For technical support you wait the best part of an hour to speak to someone who generally hasn't got a clue what they are talking about. Do not touch.

  • petermc Rank: Lance Corporal 19th Mar 2007

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    Been with them 4 months after they hijacked my service from V21.
    Service has been non-existent since 1st March. Typical of their actions in dealing with the issue and they have told me there were two e-mails on the same day. On the 12th of March two arrived within a minute of each other, one suggesting the supplier had been working on my line and solved the problem whilst the other asked if I could let them have my line details so that the supplier could look into the problem.

    They have ston ...

  • sreview 6th Mar 2007

    Reviewer rating: 0.5 stars


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    In the few months since being taken over from v21, the connection has been out of action for 58 days, one of 51 days (LINE FAULT) where most of the time was spent trying to get them to actually contact BT to fix it, and 7days (so far) with some problem with their "log in server " affecting " a number of users"

    I've called daily on the most recent problem to be told " It's been fixed"- no it wasn't, "it'll be fixed in 24 hours" ( twice ) it wasn't, "It'll be fixed in 3-4 hours" it wasn't, an ...

  • obsession 25th Feb 2007

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    While the owner lives it up in America, a small team of staff try to run his empire. His company strategy of "saving" stranded customers from ISP's with problems, means that instead of a regular flow of new customers, the staff are hit with hundreds, if not thousands of people all promised upgrades and better service. That is not to say that I am sympathetic to their plight. If you run a company and promise to supply something in a determinate time frame then that is what you should do. EzeeDSL ...

  • koenbeek 21st Feb 2007

    Reviewer rating: 0.5 stars


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    Avoid like the plague

  • chrisbuck10765 Rank: Lance Corporal 17th Feb 2007

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    The customer service from EzeeDSL is the worst I've ever received from a UK company, and I see I am not alone.

  • David147 31st Jan 2007

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    Avoid like the plague.

  • silvester 25th Jan 2007

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    Avoid Ezeedsl or any other provider associated with 186k. I found customer service to be non-existent and felt when i did manage to speak to the one person who answers the phone (after waiting hours) i was told a pack of lies by someone who can barely speak English.

    Ezeedsl is truly awful...and I think you'll find that's more fact than just opinion.