Glasses Direct Reviews - www.glassesdirect.co.uk

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Glasses Direct - www.glassesdirect.co.uk
Glasses Direct - www.glassesdirect.co.uk
Glasses Direct - www.glassesdirect.co.uk
Glasses Direct - www.glassesdirect.co.uk

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Latest Reviews

“Excellent customer service”

Written on: 29/08/2014 by Millsye1968 (1 review written)

I ordered a home trial which didn't arrive I had accidentally sent it to my previous address, which I wasn't aware of. I rang the customer services department as I was worried I would be charged, the lady I spoke to was really helpful and understanding and assured me I wouldn't be charged and was really polite. I think this is an excellent example of customer service as it was an honest mistake which was dealt with efficiently and she wasn't judgemental at all… Read Full Review

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“Terrible Service”

Written on: 29/08/2014 by ClaireDobson (1 review written)

I read some really good reviews so thought I would give it a try. Ordered 2 pairs of glasses. Really pleased with them. Tracked my order which kept saying prescription required which I had emailed within 2 minutes of ordering. I called and they couldn't take it on line so I faxed it across at their request. 24 hours later it still said the same so I called to chase. They then inform me they have the fax but the 2 glasses I had ordered and paid for are no longer in stock. They then proceeded to… Read Full Review

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“Poor service and delivery”

Written on: 02/07/2014 by Miller374 (1 review written)

Extremely poor service. I ordered two pairs of glasses, in total almost £150. These were not delivered. Responses to my e-mail have told me that they have no way of tracking items something I would have taken as a given for an expensive item such as this. Very unhelpful with no suggestions to remedy this. I would not use again, service on the high street is much better and more reliable… Read Full Review

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“Well chuffed!”

Written on: 25/06/2014 by Thomash1592 (1 review written)

I've chosen glasses direct after having a little search through google, I usually buy on the high street but my local optician is so bloody expensive...Something that glasses direct aren't.. 2 pairs, half the price of one pair on the high street. Granted the communications from them could be better and delivery took 3 weeks but now they're here I'm chuffed. Ignore the bad reviews in my eyes, panicked for no reason. Good work glasses direct… Read Full Review

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“Appalling service, daft restrictions”

Written on: 13/06/2014 by purplepomegranite (3 reviews written)

I placed my very straight-forward order (I have previously purchased glasses online from other retailers) and was immediately emailed a confirmation. The next morning, I receive an email stating that due to the complexity of my prescription (eh? it's a basic short-sighted subscription, no complications) they need to speak to me, please can I provide a number. My number was already in my profile on the site, so they could have called me. Anyway, after replying to the email with my number and… Read Full Review

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“Gave up waiting”

Written on: 31/05/2014 by Caddy69 (2 reviews written)

Ordered glasses on 2 April 2014. By May 30 glasses had still not been made. I gave up waiting and cancelled my order. Even the the person I spoke to about the wait said it was unacceptable. No reason given why they were taking so long. If you have the time to wait for your glasses thats fine but I would not bother ordering from them again… Read Full Review

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“rubbish quality - 2 pairs havent lasted a year”

Written on: 22/01/2014 by vtr999 (1 review written)

Brought a pair in 2011, great service and quick delivery, until the arm broke off a few months later. Last year I ordered another pair - they have broken again - the frame has come apart from the arm. Absolutely disgusted with the quality of the product - they may be cheap but if your paying for two pairs of glasses a year - just buy from the high street!… Read Full Review

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“Frames not fit for purpose”

Written on: 16/01/2014

I had to return my first pair of Glasses Direct frames after just under 8 months as they snapped over the bridge of my nose. The metal was very thin over my nose and didn't seem to have been adequate for the weight of the lenses either side. I was working and they suddenly slid down either side of my face. I had to argue with customer services over this - they "assessed" that the frames had been deliberately snapped, force had been applied. Certainly not the case. I finally managed to get them… Read Full Review

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“Fantastic service, great product and prices, recommended”

Written on: 13/11/2013

Purchased two pairs of glasses from Glasses Direct having done their free home trial. The customer service was fantastic, I received the glasses within a week of ordering. I didn't have any problems at all, the communication was great. I would highly recommend this company… Read Full Review

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“waste of time ”

Written on: 12/06/2013 by bantamchicks (1 review written)

After receiving free home trials and choosing carefully, i felt ready to order, the process of home trials had been smooth and i felt happy with the service received. At no time had i read or had pointed out that there would be problems when in ordering. I entered in the details of prescription it said there were errors and directed you to call a dispensing team, i did so and was abruptly told they cant make lenses for me. So a waste of weeks selecting and trying frames. If they have a very… Read Full Review

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“Beware of Glases Direct”

Written on: 24/01/2013

They use a default setting for PD, which I did not know about until I received glasses I could not ware for driving. After trying the glasses, I had to stop driving and get new glasses made elsewhere. They will not refund even though they admid to using a defauld PD setting which did not suit me… Read Full Review

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“Is my head too big or was the deal too good to be true?!”

Written on: 05/11/2012 by david.bean (1 review written)

I got a great deal from Glasses Direct. Perhaps a little too good as they didn't want to sell me any glasses in the end. I order from the internet because it fast, convenient and cheaper. Glasses Direct were definitely cheaper but certainly not fast or convenient. I have ordered before from Lensway and was very happy with their quick, no fuss service and I expected the same from Glasses Direct. How wrong was I! The emailed me to tell me that they needed to speak to me about my prescription… Read Full Review

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“Poor communiaction”

Written on: 26/10/2012

Have used Glasses Direct twice. The first time I used them they were fine, the second time a nightmare. I ordered two pairs of glasses. The 1st pair arrived OK after I had had to ring them to confirm my prescription. Rang up chasing the 2nd pair after waiting 3 weeks. Told they were going off to get the lenses fitted. 3 weeks later - no glasses. After several e-mails and Tweets to their MD asking for a refund I ended up ringing them up and they eventually agreed to refund me but also tried to… Read Full Review

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“Glasses direct - looks so promising...... ”

Written on: 10/10/2012

Appear to offer excellent prices and wide range of glasses to suit all but should be much clearer about the fact that they only deal with certain strengths of prescription. I have a strong prescription and it was not clear to me that my needs could not be catered for. Spent ages on their website choosing glasses, then completing my order etc, only for my order to be returned and later cancelled because they don't deal with such strong prescriptions. Now I have to wait for the money to be… Read Full Review

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“Poor quality and bad customer service”

Written on: 08/09/2012 by Munster1 (1 review written)

have been a long standing customer and recently on a cruise the lens fell out of glasses that were only a few months old,this was the fifth time, so I sling them overboard! Upon my return I contacted the Company and was told they can't replace them if I cannot send them the broken pair.fair enough but bearing in mind this is about my fifth pair I would have thought a bit of trust should have been excersised.I was curtly dealt with by email.Trusting a customer is the first principle of a… Read Full Review

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“Quick, easy, gorgeous & good value”

Written on: 09/08/2012 by kb96 (1 review written)

It is Thursday morning & I have just received my first order, two pairs of retro style glasses with single vision lenses & coatings - I placed the order on Sunday night!! I got a buy one get one free deal and discount on the lens coatings, so the whole order was £125. They have a huge range of shades, with more variety than I have found on the high street, and the Free Home Trial is fantastic. I ordered 4 pairs, they arrived within days, & were easy to return using an enclosed label &… Read Full Review

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“OK but took a long time to come through”

Written on: 25/04/2012 by strikerman10 (1 review written)

I ordered some glasses from Glasses Direct after looking at the reviews on here. I can't say that I was that impressed. The glasses are OK but one of the arms arrived loose. Luckily I have the tools to tighten it. The most disappointing aspect was that it took over three weeks for them to arrive. I ordered the glasses on 25th March and they were finally delivered on 18th April. The company states that the majority of orders take 7 days. I didn't order anything out of the ordinary so I can… Read Full Review

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“pot luck”

Written on: 16/04/2012 by AliceC (1 review written)

I have ordered from them after I have done online search. Looking at the positive reviews I decided to give them a go disregrading the negative ones. Mistake! Received only one pair of glasses without any advice when the other pair would arrive. Emails go unanswered. The one pair of glasses were in a wrong case, and the frame looks like it has been worn quite a bit. Lots of scratches on it. Not good for a £139 frame. Having read some of the reviews I suppose I can count myself lucky I got at… Read Full Review

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“Brilliant Service!”

Written on: 05/04/2012

Was finding that buying glasses was very expensive in the conventional stores. I was recommended Glasses Direct and not disappointed. I was able to put in my prescription I got from the opticians, select from a good range of frames, and got 2 pairs for the price of just 1 frame from the opticians! On top of that I was able to have an extra pair with a dark tint on them so now I have a pair as sunglasses as well. The process was very quick and easy on their website and in less than a week the… Read Full Review

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“Excellent customer service”

Written on: 30/03/2012 by EmmaBridge (1 review written)

I've been a customer for several years now and am consistently impressed by the service provided. Even when things go wrong (as they did with a recent order), mistakes are quickly rectified, with no quibbles. Great services & great prices. The glasses are good too!… Read Full Review

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