Written on: 02/09/2013 by Carlx
This summer, July 2013, I traveled to Naples from NY via Meridiana and I regret to say that it was the worst flight experience ever! Our flight was delayed by more than four (4) hrs. Meridiana personnel were not available at JFK for guidance. Flight staff was unfriendly, indifferent and unresponsive. The aircraft was a Boeing 767-300 from the 70s-- old and dirty. The food was terrible. I chose to use Meridiana because it was a direct flight from NY-to-Naples. However, the chronic... (read more)
Written on: 09/08/2012
This is one of the worst airlines. EXTREMELY TERRIBLE AIRLINE. The service and check-in was poorly organized. The boarding process was chaotic wtih no consideration for seating - took 40 mins to board (standing on the runway after being bused from the terminal), The flights (both to and from Gatwick to Florence left late by 30 -60 mins and arrived late by 30-60 mins on both trips). Disasterous baggage handling and tracking. Tickets were not cheap. (read more)
Written on: 03/12/2010
the service was not to good the seat were on confortable for a long fly from newyork palermo the seat should have moore space to streach the leg we fly with euro fly becuase is convinie goes to palermo be onest i choise euro before alitalia just the service should be mooch better we had small kids and the hostess did want to give us any blanket for them but i still choise euro fly to come to italy im goin in july how mooch is the fair for 2 adolt
thankyou caterina catanese e-mail... (read more)
Written on: 27/06/2010 by Shuppi (1 review written)
I wish i had read this thread before i naively tried to save a few bucks by flying Meridiana/Eorofly. Both my flights from Tel Aviv to Milano and back (17 and 23 June 2010) where rescheduled (ca. 10 hours) so that I found myself in Malpensa airport at 3 at night without any connection to Milano. I ended up with two extra nights in a hotel (ca. 200 Euro!), plus taxi from Malpensa to Milan (85 Euro!). On top of it, they added a two-hour stopover in Rome (they herded us into a small waiting... (read more)
Written on: 24/08/2009 by Traveler09 (1 review written)
I bought round-trip economy tickets online for four people from New York to Rome in August 2009 for $399 each. $399! Incredible. However, I was a little terrified about this airline after reading so many negative reviews. I called their customer service center a bunch of times with questions and emailed them 5 or 6 times. Although their phone line is only open 9-5pm, I got helpful responses and wasn't on hold for long. They also responded to email with prompt (if vague) answers.
I got my... (read more)
Written on: 14/08/2009
Pros for eurofly: The ONLY non-stop flight from the New York area to Naples, Italy.
Cons: EVERYTHING else. I last traveled with them in 2006 and it wasn't that bad. I guess with the bad economy they must be in trouble because on this go-around it was a completely different experience. Half-of the seats weren't reclining, the tv's/monitors weren't working properly, and overall the plane & service was rundown. On top of it, they had NO milk on board, which didn't sit well with us... (read more)
Written on: 24/06/2009
eurofly was by far and not even close the worst airline i've ever delt with.
they cheated me out of 3 vacation days and offered no compensation, only an appology.
dont ever use them, between their delays (anywhere from 2-72 hours) and cancelations, it will reuin your vacation. (read more)
Written on: 31/05/2009
In November 2008 we made NY-Rome-NY trip with Eurofly
Returned flight Rome-New York was delyed ( 2-3 hours).
All passengers were offered to fill out an application for
reimbursement. After couple months we received a letter
from Eurofly. They offer us two free round trip tickets NY-Rome-NY any time during 2009. It was very nice. I like that kind of respect. And delay happens with all air company, but not all of them reimburse you so generously. I recommend Eurofly.
Written on: 30/05/2009 by mcdosx (2 reviews written)
EuroFly is by far the worst airline I've ever used. we experienced unplanned stops, numerous delays, and cancellation of our return flight halfway through our vacation.
I would never use this airline again.
and thats not even mentioning their arrogance (read more)
Written on: 29/05/2009
There is nothing good about Eurofly. They sent me an e-mail telling me that they no longer on fly on Saturdays and I'll be leaving on Sunday. Taking a day off my trip. I cancelled the flight. (read more)
Written on: 28/05/2009 by mcdosx (2 reviews written)
my experience eurofly was the first and last. this company takes advantage of the fact that youve paid a little less for your ticket to minipulate your vacation to their airplane vacancy needs.
i was to go direct from jfk to rome (not only did we take off 8 hours later than scheduled when paid for tickets but last minute they added another stop during the flight.
and if that wasnt bad enough , halfway through our trip they cancelled our return flight.
they offered us our money back for... (read more)
Written on: 24/05/2009 by larryfour (1 review written)
I booked my flight two weeks before departure. It was absolutely the cheapest option for travel from Palermo to NY. No problems working with their website. A very pleasant experience all around. Clean plane, attentive flight crew, almost ontime depature and arrival (15 minutes late). I've already recommended the airline to several friends who like me fly once or twice a year on this route. Other options cost more and have poor performance records in my experience, especially Air One. (read more)
Written on: 11/04/2009 by macneto (1 review written)
I actually won these tickets from a raffle and after reading a large number of reviews on this website almost didnt take the tickets. But im glad i did. i had a great experience using Eurofly. The planes(both coming and going GJ957,GJ956) were both very clean and fairly comfortable. I was flying Economy class i might add.
No real delays to be honest. from when we boarded the plan to the moment we took off took about 30 min. which is perfectly acceptable. The stewardess and stewards both on... (read more)
Written on: 24/12/2008 by ak555 (2 reviews written)
The flight was on time in both ways NY -Rome-NY.
I like the sitting with comfortable leg support.
Price of the ticket was not very cheap for me.
Little bit turbulent movement
Purchase in Rome's duty-free must be delivered on airplane, but it was not.
I do recommend Euro Fly. (read more)
Written on: 22/11/2008 by lenidylan
I totally agree with first comment above. In my experience Eurofly is a joke. They canceled my flight and rerouted me. I made the mistake of trying to utilize a voucher after they canceled a flight from JFK to Italy, and on the make-up flight the same thing happened, causing me and my traveling partner to have to purchase day-of tickets at the airport for about $1000 each way (which eurofly never refunded) in order to salvage our long planned trip. I would advise that you pay the extra... (read more)
Written on: 18/11/2008
I attempted to fly on Eurofly twice. The first time they cancelled my direct flight to Palermo. So they put us on next flight to Rome, connecting on separate flight to Palermo, the delayed our whole trip about a day.
During my next attempt the same thing happened on a direct to Naples from JFK, except this time the next offered flight was 2 days later. Accordingly, we had to buy ticket to Naples at airport on another airline. Eurofly never refunded us the money, nor even helped us book a... (read more)
Written on: 03/10/2008 by laleda (1 review written)
I flew Milan - Catania and Palermo - New York, Summer 08. I have flown Eurofly twice and only since it combined with Meridiana. I can't complain. I got bumped up into first class the last time. Both times the planes were on time and service was great. Even extra attentive in both classes. (read more)
Written on: 03/10/2008
I read the reviews before leaving on a trip to Italy and was a little worried about Eurofly after dong so. I do realize that most people will write a review when they are dissatisfied with something. Left JFK on 9/20/08 (on time) - left Bologna on 9/28/08 only 45 minutes late. Planes were clean and a bit roomier than I thought - although after an 8-9 hour flight, you will feel cramped no matter where you sit. Flight crew was pleasant. Food was a notch above what I've been served on... (read more)
Written on: 24/09/2008 by nemesi
This airline is a joke!!! It all begins with the attitude of the agents on the phone, which should have been an indication of how this airline conducts its business. We purchased tickets ($3000) and were not able to use one of them, and they would NOT do anything at all to issue any form of credit towards future flights - let alone trying to get a refund. The staff on the plane is always too 'busy' to pay attention to you. When they go around with drinks, they get all bothered if you ask... (read more)
Written on: 29/08/2008
Our flight from NY to Bologna was delayed 3 hours; and the return flight was delayed 4 hours. On the return flight, my TV control was broken so I had nothing to watch the entire flight. There were a few broken seats that did not lift up to the upright position without giving it a good shove from behind. (read more)
Written on: 16/08/2008
Cheap tickets, but cheap service in my opinion. Flight was delayed for an hour at Palermo, thought the plane was very dirty and old, flight attendants were the most mean I've ever had to do with, I asked for some milk for my son and they said no they didn't have any, then it appeared but only for first class passengers, they seemed to be getting upset because a lot of people were using the bathroom, never never again. (read more)
Written on: 10/08/2008
2 1/2 hours late going. 3 1/2 hours coming back. Just one plane on each route so if it is late coming in, you are late going out. Website has flaws. Got charged for paper tickets even though we didn't want them. (read more)
Written on: 06/08/2008 by tdg119 (1 review written)
I was really hesitant to use Eurofly after some of the reviews I've read here...but I tried to stay positive figuring people with bad experiences are more likely to speak out.
Having said that, I was pleasantly surprised with our Eurofly flights (New York to Rome and vice versa; nonstop; mid June 2008).
Our flights were pretty much on time. We actually boarded the plane early on the way out but sat on the tarmac in line for a while; though I'd blame that on JFK airport, not Eurofly. The... (read more)
Written on: 07/07/2008 by jondietrich (1 review written)
If you are thinking about flying Eurofly to Italy, I really wouldn't do it!! Seriously, I'm not kidding. Even if someone offers you free tickets, please take my advice and DON'T DO IT! They are, without question in my opinion, the most inept airline in business today - I can't even believe they are actually still in business, I found them so horrible! I have traveled all around the world, and this was absolutely, without question, hands down the WORST traveling experience I have ever had.... (read more)
Written on: 18/06/2008
Wife and I flew roundtrip JFK to Naples 6/7/08. We were meeting other family there and flight times worked. Not familiar w/Eurofly but found on internet. Also, best price I could find. After reading reviews I was nervous but I made the arrangements late so not many choices unless willing to pay Hundreds more per ticket.
Positive - Direct flight, plane was clean, seats worked, TVs in headrest were nice, staff friendly and food OK (I don't understand reviewers who apparently look for 5-star... (read more)
Written on: 08/12/2007 by memek
Food is too horrible. My husband and I were hungry during the trip. Thank goodness our plane didn't get delayed, because I have 9 months old baby.
My baby didn't get a basinet, which I think we should deserve since we paid 70% of adult price for her ticket.
They handle our luggage poorly. Our stroller was damaged. One guy had wine/ other liquid in his luggage broken & leaking out.
They sent my tickets to my old address and we had to pay 300 for replacement. Right now I'm in the process of... (read more)
Written on: 05/11/2007 by sauda3 (1 review written)
Flight GJ 957 was supposed to depart JFK at 9:45pm Sunday, October 21, 2007. The fight did not leave until 3am, Monday, October 22, 2007. The staff did not and/or could not provide definitive answers for why the flight was experiencing such great delays. Furthermore, only a $15 meal voucher was provided for this considerable delay.
Then, after landing in Rome, my husband and I went to the Eurofly counter to inquire about arrangements for transportation from the airport to the hotel as a... (read more)
Written on: 03/11/2007 by cristianonyc
Best things in life are not for free, and if they come cheap, they are usually rubbish! Eurofly is the WORST ariline I ever flied with. My flight from Rome to New York was 3 hours late. Then we have to wait another 30 minutes in the tube before borading. My video entertainment was broken, so no tv for 8 hours. My chair did not recline, and I was traveling business class!!! The staff was totally unhelpful, the food was horrid, I would not recommend. (read more)
Written on: 23/10/2007 by buonaseraluca (1 review written)
Our flight from JFK to Naples left at 4 AM, nearly 6 hours late. There was no EuroFly staff at the gate to provide updates or explanations for the delay. We circled the Naples airport for over a half an hour and were then informed that the plane could not land because of high winds. We were diverted to Rome and when we entered the arrivals area, there were no Eurofly or airport employees to provide information about how the 300+passengers could get to Naples. One airport customer service... (read more)
Written on: 22/10/2007 by robgintr
I've only flown on Eurofly twice, but on the first occasion our flight was delayed 4 1/2 hours and then delayed again after it was diverted from Naples to Rome. We waiting in Rome for nearly 2 hours (with no direction from anyone at Eurofly) for buses to take us to Naples.....arrived at our destination 10 hours later than scheduled. On the 2nd flight, we had an initial delay of 2 hours only to be then taken from Naples by bus to Rome to board a plane back to JFK......this caused us another... (read more)
Written on: 21/10/2007 by michele sandrik (1 review written)
I would never ever fly this airline again. I found them rude and discourteous and there was no direction whatsoever. This is the worst airline I have ever flown in my life. They left us stranded in airport for 48 hours with 3 children ages 3-4 and a 6 month old. Too many bad things to list. (read more)
Written on: 16/10/2007 by bhembrough (1 review written)
If someone offers you a free flight on EuroFly, don't take it. The plane was filthy and hot. The mirror had duct tape to hold it together, as did a portion of the cabin. When I asked for a second glass of wine, I was told they 'ran out'. When my friend asked for a pillow, he was told the airline had only enough for 100 passengers, yet when we disembarked - we saw an overhead bin with approx 50 pillows and blankets. The passenger behind me had a remote that did not work and he was told they... (read more)
Written on: 29/09/2007 by Carol l
Eurofly was the only airline that had a reasonably priced direct flight from New York to Rome. All other airlines were either too expensive or the connections were too close for comfort, especially on an international flight. I found Eurofly to be better than I expected. The flight to Rome and back was on time and the flight attendants were very professional. I couldn't get over that everyone clapped when we landed! (read more)
Written on: 05/09/2007 by lauren27 (1 review written)
If you have a connecting flight like I had from Naples to Catania, Eurofly in NY will not give you a boarding pass for you next leg of your trip like every other airlines would do. That goes too for the return when I flew Catania to Rome and connecting to JFK. Overall it could be a better airline if only would take better care of the aircraft. It simply was the most dirtiest plane i have ever flown in. The back of my seat was almost black, it smelled, thank God for the blanket they give... (read more)
Written on: 25/08/2007 by bostondot (1 review written)
The flight to Rome was great, no problems. The return flight was delayed 3 hours. We were not given any information, but we were given food vouchers. Basically we needed to get from point A to point B and we did. I will be using them again in March 2008. (read more)
Written on: 06/08/2007 by Edward12 (2 reviews written)
Never again but tell me, if the Naples-NY flight is filled to capacity, why hasn't any other airline fought their way into this market niche? There is no other airline, other than EuroFly, that flies nonstop NY-Naples. I just can't figure this out. (read more)
Written on: 04/08/2007 by ak555 (2 reviews written)
Cheap flight is just a cheap flight, nothing more.
If you looking to save money, just stay at home. Never use the Eurofly service. (read more)
Written on: 02/08/2007 by salkowe (2 reviews written)
Do not book with this airline, they are not reliable. (read more)
Written on: 27/06/2007 by cnfarrugia (1 review written)
EuroFly is a budget airline, and having flown many airlines it isn't a bad one. We got to and from our destinations in reasonable time and comfort and staff were helpful and friendly. I have read many reviews and I can understand the frustration of some people with late flights and delays etc. I do believe people have a tendency to be a little harsh when it comes to budget airlines and they should realise that they get what they pay for. (read more)
Written on: 05/06/2007 by silviae (1 review written)
I flew with Eurofly from JFK to Bologna last summer because they were offering a direct flight to Bologna, my final destination. Traveling alone with 2 small kids, this was worth a lot to me. The fare (economy) was similar to what I would have paid with Alitalia or Air France, etc. but not having to take a connecting flight was a major plus. The staff on the ground were very accommodating on both legs. They allowed me to check-in at the business class counter and gave me an extra seat for... (read more)
Written on: 21/05/2007 by HyperActive
I was supposed to take off May 11th at 9:45pm to go to Rome. The flight was changed when we were supposed to already be in the air flying. The flight got changed - EuroFly stated that the plane flying to Naples had a missing part. EuroFly then decided to put all the people from the Naples flight onto the flight to Rome but instead of flying to Rome first changed the Rome plane to be flown to Naples first then to Rome. My flight was suppose to be a direct flight to Rome. They told all the... (read more)
Written on: 12/04/2007 by cyclist (1 review written)
On July 7, 2006 my group of 8 passengers had reservations on Flight 950 from Rome to New York City to JFK airport. Our flight was 6 hours late due to poor weather in the city where the plane was originating. This is dubious. While we waited, we were asked to sign in twice if we had a connecting flight to make. When we deplaned, I asked the crew about our connecting flight, which we missed. They told us to check with customer service, there was no customer service to be found.
I contacted... (read more)
Written on: 09/07/2006 by sneclacson (1 review written)
I will not fly with EuroFly again. If any problems arise they will not help you.
My trip took an extra day, and it ended up costing me more in hotel costs and other fees had I gone with a regular airline. Never again!
Our flight left 6 hours late, and we had a connecting flight. During the wait the EuroFly representatives took down the names of all the people that had connecting flights telling us that they would contact the connecting airlines, make arrangements for us to be moved to... (read more)
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