Mobile Shop www.mobileshop.com Reviews

Written on: 21/08/2008

“Bought the phone on line, quick delivery. When it came...”

Bought the phone on line, quick delivery. When it came to paying cashback it was another matter. Did not receive replies to emails and kept saying system is down and will have to process claims manually and would take time and would not commit to date as to receiving cashback. I suggest contacting ISIS as per the logo on mobileshop's site on the left hand side. I hope this helps....

Written on: 06/08/2008

“I agree that Mobile Shop takes AGES to pay cash for...”

I agree that Mobile Shop takes AGES to pay cash for their cashback offer but why not try receiving a cash back voucher instead? It comes in the form of a gift card and since I have had my gift card I have received credit onto it within 30 days of every claim I have made. I chose Argos/Homebase as I have just moved into my first house but there are options for all sorts of high street stores and you would only be spending your cash there anyway? Definitely worth a try....

Written on: 19/07/2008

“Don't get your phone from here! Like pretty much...”

Don't get your phone from here! Like pretty much everyone else, I've never received any cash back from this company, and have spent too much time calling/online complaining with them. Just thought I should get my review out there to help others steer clear. ...

Written on: 09/07/2008

“Contract is coming to an end and am still waiting for...”

Contract is coming to an end and am still waiting for cashback promise to deliver. Following complaints via phone calls and emails. If I felt they had delivered their promise I would have considered taking out another deal!...

Written on: 01/07/2008

“Why can't the network providers do something about this? ”

Why can't the network providers do something about this? They seem keen to sign us up and then appear to do nothing to help the actual customers that are paying their bills each month....

Written on: 18/06/2008

“Mobileshop.com has awful customer services and worse...”

Mobileshop.com has awful customer services and worse cashback system I have experinced. Payment due in 2 months but I have been waiting 4 months and they still can't tell me when I will get my money back. I am concerned that they may go bust like so many other companies before I get my money. I will never buy from them again....

Written on: 05/06/2008

“I am now waiting 5 months for my Cash Back. Mobileshop...”

I am now waiting 5 months for my Cash Back. Mobileshop says they have a problem with their system and must deal with every request manually. I guess I will be waiting a long time judging from the other comments. Very poor service....

Written on: 27/05/2008

“Try to offer vouchers instead of paying up. My latest...”

Try to offer vouchers instead of paying up. My latest cashback is over 100 days late. They say around 60 days after receiving claim. Even now, they cannot give me a date for payment. Use OneStopPhoneShop I have used these on another phone for 3 years now and they always pay up. I am going to pursue them shortly using Money Claim Online. If more people did this they may sit and listen !!...

Written on: 22/05/2008

“There is nothing special about Mobileshop.com unless...”

There is nothing special about Mobileshop.com unless you use their cashback system and for almost two years they have been having problems with it. Use at your own risk....

Written on: 08/04/2008

“DO NOT GO WITH THEIR CASH BACK!!! I have waited over a...”

DO NOT GO WITH THEIR CASH BACK!!! I have waited over a year and still nothing despite everything being sent in on time. They said they had something wrong with their system a year ago and promised the money would be paid. Still nothing. ...

Written on: 24/03/2008

“Never ever buy from Mobile Shop if you are looking for...”

Never ever buy from Mobile Shop if you are looking for good deals via cashback! might as well get from o2 directly as u may even get a great phone with the same deal as they don pay out in time and hope people like me forget about it altogether! ...

Written on: 18/03/2008

“I've had all my cashback via vouchers I must add but...”

I've had all my cashback via vouchers I must add but that way I've gained an extra 5% to spend on shopping and you know how us women love to shop! My phone should have cost '£360 over the year and I've received '£378 back to spend in Debenhams, perfect way to save money to buy the odd prezzie at birthday times for loved ones, or blow the lot on yourself!...

Written on: 14/03/2008

“The cashback is poor with Mobile Shop! I have been...”

The cashback is poor with Mobile Shop! I have been waiting for my cashbacks for months despite sending letters threatening legal proceeding through the small claim court. If you are new to the their site, don't bother looking around for their best deals - every deal is more expensive than you would get elsewhere....

Written on: 07/03/2008

“I got a mobile phone through this company as the offer...”

I got a mobile phone through this company as the offer was 11 months free line rental out of 18 months. It is operated on the cash back system - you pay and then they refund the money to you at intervals. They have not! I gave up in the end. I only claimed for 2 of the cash backs out of 4. The first one, after 6 months with no payment, I complained and substituted the cash back for Argos Vouchers. The second one I am still awaiting the cash. When I tracked the progress of the claim online, it simply...

Written on: 27/02/2008

“I also hadn't received my cashback and it had been a...”

I also hadn't received my cashback and it had been a year! However, I just emailed them now in Feb 08 to say that I was giving them notice of intended court proceedings against them if I don't receive the money in my account within 14 days. They tried calling and offering Argos vouchers, but I told them that my email still stands. Within 2 days I got an email to say they will put the money in my account within 3-5 days. 3 days later, they had put '£700 in my account! (8 cashbacks of...

Written on: 19/02/2008

“This "company" is having a laugh. They offer cheap...”

This "company" is having a laugh. They offer cheap deals on mobile phones, with generous cashback offers, but they never deliver on their promises. I had to wait 5 months for my first two cashback payments and the second two still haven't been paid! I phoned their customer services again and again, and was told the same old empty promises, but they never kept them. If you value your cash, take my advice and do not go here!...

Written on: 18/02/2008

“Mobile Shop may have been good in the past, but i...”

Mobile Shop may have been good in the past, but i suffered from very poor service in 2007. Only paid first cash back voucher. Took 1 year to get the others paid. ...

Written on: 08/02/2008

“Their cashback system is utterly atrocious, and...”

Their cashback system is utterly atrocious, and despite complying with their instructions, I had to fight tooth and nail for every payment. Claims were paid only after I kicked up a massive fuss, and each claim was at least two months late (and I was one of the fortunate ones!). Their customer service team were downright rude, and on one occasion, the woman even refused to put me through to the right department! Their website publishes glowing feedback comments from their supposed customers....

Written on: 23/01/2008

“Utterly awful, frustrating, painful, no cashback...”

Utterly awful, frustrating, painful, no cashback received ever despite sending every voucher, no apology....

Written on: 17/01/2008

“Not worth the time. Bad at communication as always...”

Not worth the time. Bad at communication as always give stock answers. These days a good option is to get sim only pay monthly deals from o2 and vodafone, you get more mins and texts for your money and not long term contract, just cancel with 30 days notice at any time....

Written on: 16/01/2008

“Customer service is very rude, when it comes to cash...”

Customer service is very rude, when it comes to cash back...just forget about it. They kept saying they had got problem in the system so unable to make any payment, my cashbacks are due for more than 6 months, but still same answer....

Written on: 02/01/2008

“I have now submitted three claims to Mobile Shop and...”

I have now submitted three claims to Mobile Shop and have not yet received anything despite sending emails asking when I am likely to receive my cashback. I would definately not use this company again - I have just read Angelofthedawn's comments and am going to try and get cash back through the government scheme....

Written on: 21/12/2007

“Mobileshop rejected my first cashback claim as it was...”

Mobileshop rejected my first cashback claim as it was beyond thirty days of the bill date, this despite me explaining I had to get a copy invoice from the provider as original was not received. They don't bother contacting you to explain this, either. The 30 day rule just seems to be to avoid paying their cashback to customers. Their customer service people seem hapless and unable to provide customer service. I won't be using them again, nor would I recommend them....

Written on: 17/12/2007

“I am very unhappy with Mobileshop regarding their...”

I am very unhappy with Mobileshop regarding their slackness to redeem my cashback (each cashback voucher was sent back in the appropriate time), and their impersonal generic emails telling of their technical difficulties when trying to chase the money up and no information on a rough timeframe that would fix the problem. I havn't received the last 3 of my 4 cashback payments. One of these is from November 2006 - OVER 12 MONTHS!!! This is definitely not good enough even with your 'technical difficulties'....

Written on: 05/12/2007

“Rather pleased:After waiting over 7 months for my...”

Rather pleased:After waiting over 7 months for my first cash back claim to be sorted, I rang for the third time and expected another sharp, brash customer service girl to be yet again unhelpful and fob me off. And, yes I was offered gift vouchers, and was explained about delays. But, what I found completely different this time was the actual brilliance of the customer service chap I spoke to. I work in Customer Relations so it might mean more to me than anyone reading this - but it really does seem...

Written on: 29/11/2007

“Mobile Shop keep offering vouchers as there have been...”

Mobile Shop keep offering vouchers as there have been 'technical difficulties' with paying cashback. Odd that they know the value of the vouchers, but not how much cashback I am owed. Their 'technical difficulties' seem to have been going on for months judging by the results of a quick search....

Written on: 28/11/2007

“I wrote a review of the Mobile Shop...”

I wrote a review of the Mobile Shop (www.mobileshop.com) a couple of months ago where I said that I had written to OFCOM.
I've since taken the advice of bloggers to claim via court on MONEYCLAIMONLINE and I've received all of my cash back back PLUS 8% interest PLUS my court fee of £25 back within two weeks.

...

Written on: 27/11/2007

“I have waited for over a year later and still have not...”

I have waited for over a year later and still have not received any cash back from the Mobile Shop (www.mobileshop.com)...

Written on: 24/11/2007

“Mobile Shop are supposed to pay each claim within 60...”

Mobile Shop are supposed to pay each claim within 60 days: I had to wait for over 8 months! They only co-operated after I sent them a letter that had been worded for me by Trading Standards....

Written on: 23/11/2007

“I have only received one cash back payment so far (out...”

I have only received one cash back payment so far (out of a total of 6 payments to be claimed) and the second one is due within the next 60 days. They are very quick and efficient at confirming receipt of claim and processing of payment but ...after waiting approx 90 days (they say payment within 60 days), and constantly sending emails chasing my payment, they paid out within 10 days of my email threatening to take them to the small claims court! Don't know if I'll have to resort to the same tactic...

Written on: 20/11/2007

“I have had both phones for almost a year now....”

I have had both phones for almost a year now. Mobileshop.com have mailed me each time to acknowledge my cash back payments are due. But as yet I have received nothing but excuses and no money. If you are contemplating using this company, perhaps it would be wise to read through some of the mountain of negative reviews posted about them. I have given up hope of receiving my cash back payments from mobileshop voluntarily, so would be interested if anyone out there has successfully taken them to the...

Written on: 12/11/2007

“Disgusting - i've been waiting months for cashback...”

Disgusting - i've been waiting months for cashback with automated email response to my queries. Just keep offering me vouchers, which I don't want. should not be allowed to trade - STILL offering cash back deals in spite of all their "technical difficulties" honoring existing customers....

Written on: 05/11/2007

“Cashback just hasn't materialised. My 12 months in now...”

Cashback just hasn't materialised. My 12 months in now up with Mobile Shop, and I wouldn't even THINK of going back to them. I have received 2 Argos cards, which should account for 4 of the 12 months owed - I say should, as I have yet to take them to a store....

Written on: 31/10/2007

“Mobileshop.com are very very quick in signing you up...”

Mobileshop.com are very very quick in signing you up to their services, and even in delivering your new phone. They make out that you are getting a very good deal, and if they followed through with it, it would be a good deal. But try claiming cashback from them and you will struggle! I waited over 100 days for the first set of cashback, which they said they would send within 60 days. Every time I tried to speak to somebody, they just offered me vouchers instead, saying they had technical problems....

Written on: 26/10/2007

“I'm now waiting for cash back due March, May and July...”

I'm now waiting for cash back due March, May and July 2007. Maybe to that has to be added 2 more due October 2007 but they are technically only just due. They blame technical problem but offer Argos vouchers immediately. So why not the cash that they contracted to pay?...

Written on: 17/10/2007

“Mobile Shop claim to pay cash back within 60 days of...”

Mobile Shop claim to pay cash back within 60 days of receipt, well the 1st couple were 120 days and the 3rd is now over 125 days, have had to threaten them with small claims court....

Written on: 09/10/2007

“Mobile Shop have completely failed to deliver on their...”

Mobile Shop have completely failed to deliver on their cashback promise, and they have offered no real compensation for such. They can't give any reassurances as to when they will be able to deliver, and in the meantime sit with my cashback money in their coffers, making them richer. Their customer service team are unhelpful and unfriendly....

Written on: 03/10/2007

“I have been waiting since April 2007 to get my...”

I have been waiting since April 2007 to get my cashback, and Mobile Shop won't pay it back. They offered me vouchers and told me that there were technical problems....

Written on: 25/09/2007

“DO NOT USE if you are taking Cashback. I have been a...”

DO NOT USE if you are taking Cashback. I have been a customer of theirs for several years and up to this year have had no problems. But it is now awful and is a real hassle to get your money back. They just keep offering vouchers and saying there are problems with the cashback system. I might report them to 'Which' anyway....

Written on: 13/09/2007

“For those people who haven't got their cash back...”

For those people who haven't got their cash back payments, I would recommend speaking to your local Citizen's Advice Bureau....