Mobile Shop Reviews - www.mobileshop.com

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★★☆☆☆
2.3 / 5
241
43% of users recommend this
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Latest Reviews

★☆☆☆☆

“Expect Overcharging and incredibly inept Customer Service”

Written on: 28/03/2017 by georgehh (1 review written)

Been overcharged £8 per month since the contract started in September. Bought this to their attention in January and was told that the issue will be corrected and I would be credited the monies owed. I am still being overcharged and haven't received a penny from them. Wen't to Three directly to sort out the matter and they reduced my bill to the amount MobileShop.co.uk sold it to me for, stating that MobileShop had messed up. I went back to MS to get my account credited for the amount owed… Read Full Review

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★☆☆☆☆

“Bad customer service and 28day policy is null and void”

Written on: 20/05/2015 by coja888 (1 review written)

Bought my mobile from them and the phone was not working after 20 days. I called them to resolve the issue and replace the phone as in their policy it says they will replace original within 28day receiving the phone. However when i spoke to customer services they refused to take back the phone and issue a new one. This makes them fraudulent and bogus after the fact of taking my money. I would not recommend them to anyone as it's a waste of money. My advise would be to purchase your phone in a… Read Full Review

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★★★★★

“Very good, would recommend.”

Written on: 06/05/2015 by steffyh87 (1 review written)

Firstly I would like to say that I had broke my Note 3 and therefore looked for a new phone contract. Mobileshop.com was the cheapest to offer me the Note 4 on Three. After ordering it and then reading reviews, I got panicky but decided to see how things played out. I ordered my Note 4 at 6:33pm and it had arrived 5:51pm the following day. Had a confirmation email about the contract and then another confirmation email a few hours later stating the phone had been dispatched for next day… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 13/04/2015 by Smith484 (1 review written)

phone was not new and did not receive calls. I returned phone within 14 day cooling off period but mobile shop did not cancel my contract. I am now liable for £720 2 year contract with no phone. I state again DO NOT USE… Read Full Review

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★☆☆☆☆

“In stock > Order > Out of Stock > Cancel Order > In Stock”

Written on: 13/04/2015

I was looking for an iPhone 6 Plus 64GB Gold online and noticed numerous stores said they were out of stock. Mobile Shop had it listed in stock at a reduced price so I ordered it. However, as soon as I ordered it, the confirmation email said it was out of stock and I would have to wait 5-10 days. I was incredibly peeved as this is predatory marketing. I then waited 6 days and my order still hadn't come and I called Mobile Shop again only to get some woman who was umming and erring about how it… Read Full Review

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★★★☆☆

“Review of Mobile Shop ”

Written on: 10/12/2014 by sarahjaneferguson (1 review written)

Wats happened to my order no 37926648? … Read Full Review

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★☆☆☆☆

“One Week no phone no answers”

Written on: 14/11/2014 by dmitridavodov (1 review written)

Ordered a phone one week ago paid 20 pounds upfront,after that they send me email to contact them for identity confirmation,so i send copy of my driving licence after that nothing just silence,no emails,no phone calls.Very bad,never use this company… Read Full Review

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★☆☆☆☆

“Steer clear!”

Written on: 21/10/2014 by Chloeh201 (1 review written)

Ordered iPhone 5s on 3 last Friday. Was told it was available for next day delivery.... well, that's a lie! have been told on a daily basis it will be available the next day, only to be told now that it 'might' be available on Thursday. Dishonest and misleading. Go elsewhere! Don't even think about trying to get hold of anyone on the phone either - at least a 1/2 hour wait each time on the hold system. Joy! Not… Read Full Review

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Mobileshop.com's Comment

Written on: 30/10/2014

I am aware that we have been experiencing high levels of calls recently and this has had an effect on the wait time for our Customers and I would like to apologise for this. We do provide other forms of communication - email, and dedicated Twitter and Facebook pages, as we do appreciate calling our phone lines isn't always convenient for all Customers. There has been a huge amount of orders for the handset of your choice and whilst we have anticipated the amount of stock needed to cover all orders, it has had to be replenishment quite quickly. We will always aim to satisfy orders as quickly as possible and I am sorry that at the time of writing this review, you had still not received it.

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★☆☆☆☆

“Terrible customer service !!!”

Written on: 23/09/2014 by stelios.alexakis (1 review written)

Terrible customer service experience!!! I paid for a smartphone a week ago. Although the mobile appears to be in stock and ready for shipping it has not been dispatched so far. I keep sending emails without ever receiving any reply. I've tryied to call the customer service line dozens of times everyday. It is either busy or does not reply. Eventually I raised a dispute at Pay Pal this morning. Still no reply... I don't know what else to do... This is my last hope to motivate one of their… Read Full Review

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★☆☆☆☆

“Terrible customer service, terrible ecommerce system”

Written on: 19/09/2014

Their system can't accept card payments above around £600, so you have to make a bank transfer (add £25 to your bill), but then they tell you how much to pay in pounds. You pay them, but of course exchange rates change, so now you are short some euros. They don't tell you this, just leave your order sitting there marked 'unpaid'. The bank tell you it's paid, you know you've paid, what's the problem? So you mail them, and eventually they get back to you demanding more money. But they won't… Read Full Review

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★☆☆☆☆

“didnt send conformation email”

Written on: 08/04/2014 by Kaneyy267 (1 review written)

didnt send me a conformation email, even tho i have my ref number, tried to get through to them 3 times no answer, no mobile arrived and never found out why! my credit rate is great so no reason for any of this dont use!… Read Full Review

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Mobileshop.com's Comment

Written on: 28/05/2014

Thank you for taking the time to leave a review. I would like to look into this for you please, as I am concerned that it would appear you didn't get any emails from ourselves regarding your order, as this is not our usual practice. I would like to apologise that you were unable to get through on the telephone, however, I am aware that we have been experiencing high levels of calls, so whilst we endeavour to answer them as quickly and efficiently as possible, the wait time may be slightly higher than normal. If you could please provide your order number, I will investigate this for you, and contact you accordingly.

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★★★☆☆

“Does what it says on the tin”

Written on: 18/01/2014 by sumdumguy (1 review written)

I came across Mobileshop and found the best Three tariff anywhere on all the comparison sites. I placed an order, the HTC One phone came in 2 days. All very straightforward. They give you free tech support for the first month, after that they will charge but you can cancel it… Read Full Review

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★★★★★

“Excellent company to deal with, genuine iPhone bargain!”

Written on: 16/01/2014

Found myself on this site before ordering as I'd found a deal that looked too good to be true - or at least better than anything else out there at the time. I was initially concerned that the headline price would be added to with unwanted insurance, technical helpline subscriptions etc but this wasn't the case. Everything was as advertised, got a brand new iPhone 5C, sealed in it's original packaging, and a 24 month contract that was exactly what was advertised on the web-site - and a much… Read Full Review

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★☆☆☆☆

“Unfriendly customer service ”

Written on: 30/09/2013 by Gilshaked (1 review written)

It takes them more than 1 hour to answer and then the service you receive is unpleasant. You don't wasn't to work with them. … Read Full Review

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★★★★★

“samsung s3”

Written on: 22/09/2013 by cheryl1234 (1 review written)

Great service would recommend to anyone who is looking for a contract phone orderd online arrived next day .will use them again in 23 months time when i get a new phone… Read Full Review

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★★★★★

“excellent mobile shop”

Written on: 06/08/2013 by markkied (1 review written)

well went online as a stop gap between shop hunting for a new contract phone and to be honest advert popped up with www.mobileshop.com so thought I would try it and it was the best thing I could have done very clear web page and so much to chose from,well I did it put the order in and was delivered my item within 24hrs excellent site , excellent service… Read Full Review

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★★★★★

“Simply The Best”

Written on: 01/08/2013 by Will_Harrison (1 review written)

I have never purchased a mobile phone on line before, I have always used the traditional high street outlets. This year, I decided to check the internet for prices, I have to be honest, I wanted a low price off the internet to hit the high street retailers over the head & get them to match the internet price. The outcome was that they couldn't even come close. I narrowed my choice down to the Samsung Note 2 (HTC Sensation Existing phone). The best deal that suited me was NIL upfront cost, 300… Read Full Review

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★★★☆☆

“Good service, great prices and fast delivery. One...”

Written on: 25/07/2013 by gdove123 (1 review written)

Good service, great prices and fast delivery. One bad point- I was told I couldn't have the phone delivered to a different address as I was at work on the day of delivery but it was allowed so I went to work thinking I wouldn't get it and be disappointed, after all that a neighbour wss allowed to take it in not very good if you dont get on with yournneighbour they could have kept it and denied taking it in… Read Full Review

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★★★★★

“wonder”

Written on: 25/07/2013

Realy wonderful for shoping and Exlant service very easy to use website esay to find and shoping I like to shoping and likevto support … Read Full Review

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★★★★☆

“Fab Service”

Written on: 24/07/2013 by Caz777 (1 review written)

This was the first time I have used Mobile Shop, I can honestly say from start to finish it was easey peazey. delivery was extremely quick. Would definitely recommend !!!!!… Read Full Review

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