Mobile Shop www.mobileshop.com Reviews

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Mobile Shop www.mobileshop.com
1.2 stars
Average rating for this product is: 1.2 out of 5

From 6 ratings and 134 reviews

Thumb down 17% of users recommend this product

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Average Ratings for Mobile Shop www.mobileshop.com

  • Customer Service1 stars
  • Quality of website2.4 stars
  • Value for Money1.5 stars
  • Reviewer Ratings1.2 stars
  • Overall Rating1.2 stars

134 Reviews For Mobile Shop www.mobileshop.com

  • Guest 1st Nov 2009

    Reviewer rating: 1 stars


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    My phone arrived on time but it developed a fault within 6 months and over the past year i had to restore it to factory settings couple of times! but my major gripe with this company is that its been ONE year since my contract ended (the one i bought from them!) and its been 18 months and still waiting for my cash back!!

    I have no idea why they prefer giving out vouchers but what i really want is CASH because its cashback not voucherback! regardless of if I have a need for voucher or not.

    Very poor! emailed them couple of times! i just wish i had googled them before getting a contract with them

  • ddaneel 19th Jan 2009

    Reviewer rating: 0.5 stars


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    Mobile Shop. Initially they delivered phone and sim/contract on time. I never received any cash back. First two claims were overdue by 4 months or more, even after chasing them several times. I finally managed to convert them into vouchers. For the remaining claims I went directly for the vouchers as I thought there was no hope.And I don't like or don't usually need any of the shops they offer vouchers for. Fortunately they have random offers with say M&S or Asda so at least I could buy food. ...

  • abin 29th Dec 2008

    Reviewer rating: 0 stars


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    My wife and I both bought phones and contracts from Mobile Shop with cashback. The cashback is still outstanding over a year later. They ignore my emails. They are friendly on the phone. But they haven't paid me.

  • sandersp 30th Oct 2008

    Reviewer rating: 1 stars


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    Both myself and my wife bought phones from mobileshop. We have both had to chase them for every cachback payment. They say they will pay in 60 days but they have been overdue. My latest claim is over 90 days old and I am still waiting. I have contacted them twice about this and they just keep saying they are processing all claims manually and would I like some vouchers instead?

    The worst company I have ever had the misfortune to deal with. Would not recommend to anybody.

  • dominoman 26th Aug 2008

    Reviewer rating: 0 stars


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    I am still waiting for all my cash back payments. My contract is up in 3 weeks and i have yet to receive anything. When I e mail they say they have to make manual payments but i am still waiting. I would not recommend mobile shop to anyone, they simply have taken to long.

  • Guest 22nd Aug 2008

    Reviewer rating: 0.5 stars


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    Bought the phone on line, quick delivery. When it came to paying cashback it was another matter. Did not receive replies to emails and kept saying system is down and will have to process claims manually and would take time and would not commit to date as to receiving cashback.
    I suggest contacting ISIS as per the logo on mobileshop's site on the left hand side. I hope this helps.

  • etmkpeat 6th Aug 2008

    Reviewer rating: 4 stars


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    I agree that Mobile Shop takes AGES to pay cash for their cashback offer but why not try receiving a cash back voucher instead? It comes in the form of a gift card and since I have had my gift card I have received credit onto it within 30 days of every claim I have made. I chose Argos/Homebase as I have just moved into my first house but there are options for all sorts of high street stores and you would only be spending your cash there anyway?
    Definitely worth a try.

  • Guest 20th Jul 2008

    Reviewer rating: 0 stars


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    Don't get your phone from here! Like pretty much everyone else, I've never received any cash back from this company, and have spent too much time calling/online complaining with them. Just thought I should get my review out there to help others steer clear.

  • BillyJo 9th Jul 2008

    Reviewer rating: 0.5 stars


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    Contract is coming to an end and am still waiting for cashback promise to deliver. Following complaints via phone calls and emails. If I felt they had delivered their promise I would have considered taking out another deal!

  • Angdan 1st Jul 2008

    Reviewer rating: 0 stars


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    Why can't the network providers do something about this?

    They seem keen to sign us up and then appear to do nothing to help the actual customers that are paying their bills each month.

  • davewri Rank: Lance Corporal 5th Jun 2008

    Reviewer rating: 0.5 stars


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    I am now waiting 5 months for my Cash Back. Mobileshop says they have a problem with their system and must deal with every request manually. I guess I will be waiting a long time judging from the other comments. Very poor service.

  • oscrofki 27th May 2008

    Reviewer rating: 0.5 stars


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    Try to offer vouchers instead of paying up. My latest cashback is over 100 days late. They say around 60 days after receiving claim. Even now, they cannot give me a date for payment. Use OneStopPhoneShop I have used these on another phone for 3 years now and they always pay up. I am going to pursue them shortly using Money Claim Online. If more people did this they may sit and listen !!

  • johndunn 22nd May 2008

    Reviewer rating: 0 stars


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    There is nothing special about Mobileshop.com unless you use their cashback system and for almost two years they have been having problems with it. Use at your own risk.

  • Guest 9th Apr 2008

    Reviewer rating: 0 stars


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    DO NOT GO WITH THEIR CASH BACK!!! I have waited over a year and still nothing despite everything being sent in on time. They said they had something wrong with their system a year ago and promised the money would be paid. Still nothing.

  • LAW12345 24th Mar 2008

    Reviewer rating: 0 stars


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    Never ever buy from Mobile Shop if you are looking for good deals via cashback! might as well get from o2 directly as u may even get a great phone with the same deal as they don pay out in time and hope people like me forget about it altogether!

  • pcook76 18th Mar 2008

    Reviewer rating: 5 stars


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    I've had all my cashback via vouchers I must add but that way I've gained an extra 5% to spend on shopping and you know how us women love to shop! My phone should have cost '£360 over the year and I've received '£378 back to spend in Debenhams, perfect way to save money to buy the odd prezzie at birthday times for loved ones, or blow the lot on yourself!

  • Sakdum 14th Mar 2008

    Reviewer rating: 0.5 stars


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    The cashback is poor with Mobile Shop! I have been waiting for my cashbacks for months despite sending letters threatening legal proceeding through the small claim court. If you are new to the their site, don't bother looking around for their best deals - every deal is more expensive than you would get elsewhere.

  • georgina wing 7th Mar 2008

    Reviewer rating: 0 stars


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    I got a mobile phone through this company as the offer was 11 months free line rental out of 18 months. It is operated on the cash back system - you pay and then they refund the money to you at intervals. They have not! I gave up in the end. I only claimed for 2 of the cash backs out of 4. The first one, after 6 months with no payment, I complained and substituted the cash back for Argos Vouchers. The second one I am still awaiting the cash. When I tracked the progress of the claim onlin ...

  • Guest 27th Feb 2008

    Reviewer rating: 1 stars


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    I also hadn't received my cashback and it had been a year! However, I just emailed them now in Feb 08 to say that I was giving them notice of intended court proceedings against them if I don't receive the money in my account within 14 days.

    They tried calling and offering Argos vouchers, but I told them that my email still stands.

    Within 2 days I got an email to say they will put the money in my account within 3-5 days. 3 days later, they had put '£700 in my account! (8 cashbacks of 87 ...

  • SmartAlec 19th Feb 2008

    Reviewer rating: 0 stars


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    This "company" is having a laugh. They offer cheap deals on mobile phones, with generous cashback offers, but they never deliver on their promises. I had to wait 5 months for my first two cashback payments and the second two still haven't been paid! I phoned their customer services again and again, and was told the same old empty promises, but they never kept them. If you value your cash, take my advice and do not go here!