Hot Spring Spas Reviews

2.2 / 5
30% of users recommend this
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Latest Reviews


“Flair or should it be repair”

Written on: 08/09/2016 by Drewby (2 reviews written)

ur Flair hot tub is now 1 year old and so far 6 engineer visits.. on delivery 2 panels found to be damaged which I accept can happen, but 3 months for replacement parts to be supplied and fitted is not acceptable. Then the circulation pump was found to be very noisy. Engineer could not visit for 3 weeks only to be unable to fault..I had to inform him the noise was due to the pump being mounted direct to the frame with no rubber mounts.. I made an insulation gasket for the engineer to fit which… Read Full Review

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“Hot Spring can't get parts for their hot tubs.”

Written on: 02/03/2016 by LilyanaKearns456 (1 review written)

I purchased a Hot Spring "Hot Spot Stride sn STD1P3023" in the summer of 2012. Now, 2/29/2016, I've been waiting for months for a replacement for a defective (but out of warranty)control panel and can't even get an ETA on the part. A hot tub company that can't provide parts for equipment that's less than 4 years old should concern itself about its #1 position. The dealership salespeople are nice and very respectful… Read Full Review

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Written on: 16/04/2015

I purchased HOT SPRING SPA with ACE SALTWATER SYSTEM 18 mo ago. My ACE saltwater system cell stopped working. I called Customer service and they said the cell last 18 mo to 2 yrs. Cell replacement cost $800.00 plus installation with 1 yr warranty. BEWARE of buying ACE system… Read Full Review

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“Hot Springs Southwest NOT RECOMMENDED”

Written on: 11/06/2014 by RickMarie (1 review written)

Please see email of events which I have written: We received delivery of the hot tub 10th March 2014; although we were given instructions on how to keep the water clean, the start up pack was not brought along on the day, this was delivered the following day without any measuring scoops, these were sent out by post which we received a couple of days later. After a week we realised that our hot tub was losing an excessive amount of water and we phoned Rose from Hot Springs in Congresbury for… Read Full Review

Rickmarie's Response to RickMarie's Review

Written on: 12/06/2014

Update: I have written bad review on their facebook review, its has been taken off and now we have been blocked from adding reviews to their site

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Hotspringsouthwestandwales's Response to RickMarie's Review

Written on: 10/07/2014

As a company we strive to provide the best customer and ownership experience and are extremely saddened that our customer has felt compelled to write the review above.

We would like to respond with the following.

The hot tub supplied to the customer was not a NEW hot tub and was one of our pre owned reconditioned models which benefits from a substantial price reduction compared to purchasing a new hot tub. All of our reconditioned hot tubs are provided with a one year warranty with no limitations.

It is with regret that the hot tub detailed above did develop leaks once installed and after an attempt to repair the leak on site it was deemed in our customers best interest to remove the hot tub to our facilities to be repaired and put under stringent test conditions and returned to the customer once fully operational. This is a rare occurrence and a replacement hot tub is always provided whilst a customers hot tub is away for repair.

We acknowledge and are aware that indeed some delays did occur and there was a break down in communication.

This has been investigated and the necessary measures put in place to prevent it from happening again.

The hot tub is now fully operational and as an apology to the customer a gesture of £1000.00 and a 2 year warranty on return of the hot tub was offered to which the customer refused. Therefore we have agreed to refund the customer in full.

We trust that this has now concluded the matter and would like to reassure all of our existing and future customers we aim to provide the best customer service possible and feel the above was more than fair to make amends.

Nik Miles
Customer relations manager.

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“Disapointed Owner”

Written on: 09/04/2014 by Diaz281 (1 review written)

Iam on my 4th 2speed pump in 4.5 years, and went though 2 pressure switches. Nothing but LEMONS. After that 2 year warranty runs out get ready to spend $1000. or more a year in repairs. Watkins and there Dealers will not honor LEMONS ,make up storys that its the customer. Right nice people,will not do the right thing… Read Full Review

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“Do not buy from Hotspring South West and Wales!”

Written on: 05/02/2014

Do not buy from this company! Their customer service skills are non existent! Having bought and paid for our hot tub we were given a delivery date. Late afternoon the day before we were informed that delivery would not happen and we had to wait a further 8 days. The new date arrived, as did the hot tub, this time with no cover. A temporary cover was provided that doesn't fit and is tied down with straps we provided. The new cover was promised for 6 days time. That should have been today… Read Full Review

Rickmarie's Comment

Written on: 13/06/2014

We have left a review on their facebook page, obviously showing that we would not recommend them and they have taken it off and blocked us from adding any more reviews

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“Ace water system unbelievably terrible, and costly.”

Written on: 06/09/2013 by KIRKandBERNICE (1 review written)

Hot Spring spa would be great if it did not have ACE SALT WATER SANITIZING SYSTEM which has had to be replaced twice in two years at cost of almost $2000. Manufacturer, Watkins, does not honor their "guarantee" and gives owner NO HELP! Even the dealer is upset by Watkins. We plan to disconnect ACE SYSTEM and use old service we have used on six other spas we have owned over past thirty years… Read Full Review

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“HotTubBarn Watkins Hotspring absolutely terrible !!!”

Written on: 22/04/2012

Hotspring Spas, sold by, and (are the new names after they rolled over all their suppliers) These companies are all the same people !!! Save your money, even though the hot tubs are fine when you buy them, give it time, and the level of service from these companies drop off to downright rude. My parents purchased a hot tub from the Chelmsford shop, almost some 12 years ago. Initially the tub was good, but as soon as there was a problem… Read Full Review

Hottubbarn's Comment

Written on: 20/11/2012

We've just seen this post, and feel we must respond, to clarify that Hot Tub Barn Ltd has nothing to do with either of the two companies or websites mentioned in this review.

Our other online reviews are somewhat at odds with the content of this one, and we encourage potential customers to read our reviews elsewhere on the web.

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“I bought my Tiger River Spa in 2006 and loved it until...”

Written on: 30/10/2009

I bought my Tiger River Spa in 2006 and loved it until the Silentflo pump gave up the ghost after just over two years. As the company no longer exists I was unable to get the pump replaced under the warranty. Owning a spa is wonderful when its working, but the after sales service and cost of 'service' (engineer didn't seem to do very much) has been really bad. When I bought the spa I was told they were very reliable, this hasn't been the case with mine.
I definitely wouldn't recommend buying… Read Full Review

Mcdan1Tw's Comment

Written on: 31/07/2013

You can still get a circ pump replacement for your tub. Hot Springs is still in business but they discontinued the Tiger River Series. Parts are still readily available with minimal searching on the interenet, or try calling a different Hot Spring dealer and you should get better service. I've had no isses with getting my tub fixed and have thourghly enjoyed my tub. The circ pump your looking for is a WAT74427.

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“I presently have two Hotspring Spas a Grandee and an...”

Written on: 16/09/2009

I presently have two Hotspring Spas a Grandee and an Envoy. I previously had a Tiger River. I had not problems at all and the warranty was great.

BEWARE! The original Hotspring company has now been taken over. They will no longer honor warranty work and will hide behind the original company in receivership.

Always request an insurance backed guarantee and don't be suckered into any other manufacturers scheme and remember that you will need at some point to use it.

Despite having two… Read Full Review

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“HotSpring spa's have been so good to us when ever we...”

Written on: 13/06/2009

HotSpring spa's have been so good to us when ever we have a problem they sort it out straight away.
the showroom staff have helped change our ife by buyuing the perfect hot tub for me and my family.
Recommend them to anyone… Read Full Review

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“We have had our hot tub for about 3 weeks now. It...”

Written on: 11/04/2009 by mendy (1 review written)

We have had our hot tub for about 3 weeks now. It feels so good on my back. I have back problems, & it helps relax me . My husband also enjoys it after a hard day at work. I wish we would of purchased a hot tub years ago. I recommend the HOT SPRING SPAS to everyone. We have the Flair, we love the lighting system in it… Read Full Review

Jgoode's Response to mendy's Review

Written on: 14/11/2010

I found this review very helpful because...
<br/>It mentions one of the models and how the spa helped her.

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“Love my Hot Spring Spa! We have a Grandee spa and...”

Written on: 05/02/2009 by Madalyn1 (1 review written)

Love my Hot Spring Spa! We have a Grandee spa and couldn't be happier. We have 3 small children that love to 'swim' in it, even in the middle of winter in Fargo! Hot Springs stands behind their product and we have had other spas and their jet power couldn't compare! Absolutely love it!… Read Full Review

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“I had an engineer out prior to them going into...”

Written on: 09/01/2009 by peteflitcroft (1 review written)

I had an engineer out prior to them going into administration.
They were supposed to have ordered the part. It never happened. Watkins have taken them over and are washing their hands of all outstanding claims.
I can't get a straight answer as to whether my spa will be fixed or not. I have no intention of paying for a new pump from them.

In the current situation I would NOT, Definately NOT recommend this company to buy a Spa from… Read Full Review

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“I had to call out a service engineer a couple of weeks...”

Written on: 18/12/2008 by puppypowerok (1 review written)

I had to call out a service engineer a couple of weeks ago to repair my mot massage unit, he came, however it took him 2 attempts to fix the problem, I was then presented with a bill for £250, My tub is 3 years old and I was not told that when I called them out they were in administration and my 3 years extra warranty from Hotsprings was useless. If I had been told of this fact I would not have had the repair done. It was only the fact the unit was well under the original 5 year warranty that… Read Full Review

291866_Pleasant's Response to puppypowerok's Review

Written on: 19/12/2008

Just some advice, up to you if you take it on board: Under the circumstances I think the reduction of &pound;75 is reasonable and the remaining &pound;180 is certainly not overpriced. Regretfully the extended warranty obligation has ceased when the company was liquidated and the warranty repair contract work was carried out by a third party company who now cannot receive payment from the manufacturer due to the circumstances. As the repairing company are nothing to do with the manufacturer the responsibility of payment is yours. I would strongly suggest you pay this company as they are within their rights to chase payment for an unpaid bill and you don't want a CCJ against you. If you feel strongly about it then you could always sent the bill to the administrators.

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Puppypowerok's Response to puppypowerok's Review

Written on: 19/12/2008

thanks for the advice, I certainly do not want any ccj against me, will have to see what happens in the meantime as I have been told by Hotsprings just to wait and see and they have not made any further demands

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“I have recently taken delivery of my Hot spring Solana...”

Written on: 21/11/2008 by john caroline (1 review written)

I have recently taken delivery of my Hot spring Solana RX and its being used nearly every day. I love it and so do the rest of my family. It,s got to be the most used leisure item I have ever bought. Who need the gym when you can relax in your own hot tub! I was a little concerned about the warranty and back up following hotsprings going in to Administration but this was eased when I found out that the warranty is with Watkins so all is good. I would highly recommend Hot spring Spas… Read Full Review

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“I do not recommend Hot Spring Spas. According to the...”

Written on: 06/11/2008 by Sally888 (1 review written)

I do not recommend Hot Spring Spas. According to the companies house website, the company is in administration now so, I would be very careful in dealing with them now… Read Full Review

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“Ive got a Hotspring hot tub thats been absolutely...”

Written on: 13/10/2008 by thepaulius (5 reviews written)

Ive got a Hotspring hot tub thats been absolutely great, and I did have a problem in the early days, not hardware related, more, "this is my first hot tub, is it meant to do that?" and hotspring uk were very helpful and patient (hopefully they will read this and give me a freebe hint hint. I bought one from them as a freind recommended hotspring hot tubs to me having had a couple himself, he upgraded to the massive 7 seater, and said hotspring held his hand all the way! like new parents! haha… Read Full Review

Black Ghost 7's Response to thepaulius's Review

Written on: 15/10/2008

this sounds more like a sales advert!

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Thepaulius's Response to thepaulius's Review

Written on: 16/10/2008

ha! im just happy with people when things go right.. fed up with cowboys! cheap deals and tradesmen knicking stuff out the gargage grr

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“Purchased the Sovereign and it seems to be like the...”

Written on: 07/03/2008 by luvmytub (1 review written)

Purchased the Sovereign and it seems to be like the family's best friend. It never bothers me for anything but gives back a lot… Read Full Review

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“We have a 2000 HotSprings Spas Grande tub. The...”

Written on: 07/09/2006 by marykwickens (1 review written)

We have a 2000 HotSprings Spas Grande tub. The HotSprings web site and sales materials all provide grand statements and warranties about their quality. We have had nothing but trouble from this tub and the company (Watkins) does not stand behind its product. They claim a five year warranty on their heaters and we are on our third heater and we had to pay for the replacement and labor -- $500. Hot Springs has lost its UL listing, because its product did not and does not meet UL standards… Read Full Review

Clive Aver's Response to 258726_marykwickens's Review

Written on: 14/08/2008

I disagree, I live in Australia and have had a Hot Spring Sovereign for the past 8 years. I have had a few issues, yes, the heater being one of them but I have found the company 100% behind the product. The heater was replaced twice and on both occasions the service agent admitted that there had been problems with that particular model of heater. I have had the last one for the past 3 years and is perfect.
<br/>Overall I have had nothing but EXCELLENT service from Hotspring Spas.

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