Hot Spring Spas Reviews

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2.9 stars
Average rating for this product is: 2.9 out of 5

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Average Ratings for Hot Spring Spas

  • Value for Money3.1 stars
  • Overall rating2.9 stars

12 Reviews For Hot Spring Spas

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    I bought my Tiger River Spa in 2006 and loved it until the Silentflo pump gave up the ghost after just over two years. As the company no longer exists I was unable to get the pump replaced under the warranty. Owning a spa is wonderful when its working, but the after sales service and cost of 'service' (engineer didn't seem to do very much) has been really bad. When I bought the spa I was told they were very reliable, this hasn't been the case with mine.
    I definitely wouldn't recommend buying a Hotspring spa - look elswhere.

  • Guest 16th Sep 2009

    Reviewer rating: 1 stars


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    I presently have two Hotspring Spas a Grandee and an Envoy. I previously had a Tiger River. I had not problems at all and the warranty was great.

    BEWARE! The original Hotspring company has now been taken over. They will no longer honor warranty work and will hide behind the original company in receivership.

    Always request an insurance backed guarantee and don't be suckered into any other manufacturers scheme and remember that you will need at some point to use it.

    Despite having two Hotspri ...

  • Guest 13th Jun 2009

    Reviewer rating: 5 stars


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    HotSpring spa's have been so good to us when ever we have a problem they sort it out straight away.
    the showroom staff have helped change our ife by buyuing the perfect hot tub for me and my family.
    Recommend them to anyone.

  • mendy 11th Apr 2009

    Reviewer rating: 5 stars


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    We have had our hot tub for about 3 weeks now. It feels so good on my back. I have back problems, & it helps relax me . My husband also enjoys it after a hard day at work. I wish we would of purchased a hot tub years ago. I recommend the HOT SPRING SPAS to everyone. We have the Flair, we love the lighting system in it.

  • Madalyn1 5th Feb 2009

    Reviewer rating: 4.5 stars


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    Love my Hot Spring Spa! We have a Grandee spa and couldn't be happier. We have 3 small children that love to 'swim' in it, even in the middle of winter in Fargo! Hot Springs stands behind their product and we have had other spas and their jet power couldn't compare! Absolutely love it!

  • peteflitcroft 9th Jan 2009

    Reviewer rating: 0 stars


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    I had an engineer out prior to them going into administration.
    They were supposed to have ordered the part. It never happened. Watkins have taken them over and are washing their hands of all outstanding claims.
    I can't get a straight answer as to whether my spa will be fixed or not. I have no intention of paying for a new pump from them.

    In the current situation I would NOT, Definately NOT recommend this company to buy a Spa from.

  • puppypowerok Rank: Lance Corporal 18th Dec 2008

    Reviewer rating: 2 stars


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    I had to call out a service engineer a couple of weeks ago to repair my mot massage unit, he came, however it took him 2 attempts to fix the problem, I was then presented with a bill for £250, My tub is 3 years old and I was not told that when I called them out they were in administration and my 3 years extra warranty from Hotsprings was useless. If I had been told of this fact I would not have had the repair done. It was only the fact the unit was well under the original 5 year warranty ...

  • john caroline 21st Nov 2008

    Reviewer rating: 4.5 stars


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    I have recently taken delivery of my Hot spring Solana RX and its being used nearly every day. I love it and so do the rest of my family. It,s got to be the most used leisure item I have ever bought. Who need the gym when you can relax in your own hot tub! I was a little concerned about the warranty and back up following hotsprings going in to Administration but this was eased when I found out that the warranty is with Watkins so all is good. I would highly recommend Hot spring Spas.

  • Sally888 6th Nov 2008

    Reviewer rating: 1 stars


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    I do not recommend Hot Spring Spas. According to the companies house website, the company is in administration now so, I would be very careful in dealing with them now.

  • thepaulius Rank: Sergeant 13th Oct 2008

    Reviewer rating: 5 stars


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    Ive got a Hotspring hot tub thats been absolutely great, and I did have a problem in the early days, not hardware related, more, "this is my first hot tub, is it meant to do that?" and hotspring uk were very helpful and patient (hopefully they will read this and give me a freebe hint hint. I bought one from them as a freind recommended hotspring hot tubs to me having had a couple himself, he upgraded to the massive 7 seater, and said hotspring held his hand all the way! like new parents! haha. I ...

  • luvmytub 7th Mar 2008

    Reviewer rating: 5 stars


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    Purchased the Sovereign and it seems to be like the family's best friend. It never bothers me for anything but gives back a lot.

  • marykwickens Rank: Lance Corporal 7th Sep 2006

    Reviewer rating: 0.5 stars


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    We have a 2000 HotSprings Spas Grande tub. The HotSprings web site and sales materials all provide grand statements and warranties about their quality. We have had nothing but trouble from this tub and the company (Watkins) does not stand behind its product. They claim a five year warranty on their heaters and we are on our third heater and we had to pay for the replacement and labor -- $500. Hot Springs has lost its UL listing, because its product did not and does not meet UL standards. The ...