Vacations to Go www.vacationstogo.com Reviews

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★★★☆☆
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Latest Reviews

★★★☆☆

“could have gotten more elsewhere”

Written on: 16/07/2014 by 1212lucky (1 review written)

I recently booked a cruise with Vacations to go. I found if I had booked it with Cheap cruises, I would have gotten an on-board credit, while paying the same price I paid with Vacations to go. I will check on other offers next time I book. Vacations to go did not offer me any specials. The on board credit might have not been much, but something extra is better than nothing… Read Full Review

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★☆☆☆☆

“Vacations To Go - www.vacationstogo.com”

Written on: 21/03/2014 by Waylonq286 (1 review written)

I phoned them each day, over a one week period, trying to book a Caribbean cruise at their advertised rate. On 7 separate calls, I was told by 3 separate agents that the cruise line (Norwegian in this case) had increased their price (up to $150) above what was shown on the VTG website, so I would have to pay the higher price in order to book the cruise. When I questioned this, the agents said that the VTG website price would show the increased price "tomorrow morning when it is updated". As… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 13/03/2014 by Josiah30 (1 review written)

Vacationstogo.com is a good place to purchase a vacation if you like being nickel and dimed the whole time. On top of paying a high price for the vacation, and then getting slammed again by adding two more people (sharing rooms), it is a big pile of manure. We started our trip by being required to go to a Travel Club presentation for 90 minutes mid morning the first full day of our trip for a travel club that we were absolutely not interested in. The package started at $8000 and they… Read Full Review

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★★★★★

“Had best Xmas vacation”

Written on: 31/12/2013 by mo0630 (1 review written)

I've booked a trip to Barcelo Bavero Palace Deluxe at Punta Cana during Xmas for our anniversary. The booking went smoothly. However, the next day, I found the hotel's website was running a promotion which is cheaper than what we have booked. I've tried to work with the sales rep and do the price matching. It was a bit difficult to get it through. However, team manager Zander Beck helped us to get the refunds and to our surprise, it was bigger than we expected. You always wish that… Read Full Review

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★☆☆☆☆

“Worst Service Ever”

Written on: 21/09/2013 by KathyG. (1 review written)

Vacations/Cruises To Go proved to be the worse travel service I have ever used. We were promised a adjoining cabins and upon arrival realized our rooms did not have a connecting door. My husband and I both had to stay in after the children's bedtime. The coupons that were promised for cabin credit were not taken off our credit card. When we tried to contact them after arriving back home were given the run around and put on hold for 45 minutes to an hour each time we called. When we did… Read Full Review

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★☆☆☆☆

“Pay And Then NO support or Service”

Written on: 30/07/2013 by Batbreath (1 review written)

Used VTG for years but now find they take your money and that is it! they dont return phone calls nor answer emails. i went to the supervisor level and got no response to emails. Stay away… Read Full Review

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★☆☆☆☆

“Poor Service Down to NO SERVICE ”

Written on: 14/07/2013 by vacationrater (1 review written)

VTG would've been 4-5 stars years ago, but in my most recent booking, VTG IS A NO STAR!!! VTG might be a good site for cheap and competitive prices, but dont expect to get any good service if you ever run into problems after they've taken your money. I've been waiting for a refund for over a month, and both my booking agent and his manager (Zander Beck) will not follow up with any of my emails. Its very disappointing and unprofessional. Sad.... … Read Full Review

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★☆☆☆☆

“V2go - bait and switch on our Cunard deal. ”

Written on: 08/06/2013

had been watching a med cruise on QE2 when the price dropped we printed the page with the deal around 8am EDT but waited until an agent we'd used before came on duty at 1pm CDT, so he'd get the commission. Deal had vanished, no record of it, but of course....."there are cabins still available at the regular price." Clearly we paid a loyalty penalty, but from reading around the web, V2G is famous for bait and switch… Read Full Review

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★★★★★

“Luke Lucas is a perfect agent!”

Written on: 18/03/2013 by NilsErik (3 reviews written)

I had the pleasure to buy a cruise from vacationstogo. [name removed], the agent who helped me, was very professional and I got a perfect treatment and a very professional communication from him… Read Full Review

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★★★★★

“Fany is terrific”

Written on: 11/03/2013

Fany Hernandez is a great agent -- very helpful and responsive in booking our tour on the Pullmantur Zenith… Read Full Review

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★★★★☆

“GRAND COCO BAY, MEXICO”

Written on: 14/02/2013 by aaronjwill (1 review written)

Just got back from the Grand Coco Bay all inclusive resort in Mexico and must say my girlfriend and I absolutely loved it. Some reviews mentioned the food was not good... thats ridiculous!!!! The food was excellent, the access to the beach was incredible! The resort was so well kept and clean, staff was very nice. Because it is protected by a reef boats anchor 25 yards off of the hotel beach but its nice and picturesque to see boats bobing up and down then to stare into the oblivion of ocean… Read Full Review

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★☆☆☆☆

“Unreliable Agents”

Written on: 10/02/2013 by GinaFinney (1 review written)

I was planning my 30th wedding anniversary trip to Hawaii. I began working with an agent and she had a lot of good ideas. I had to keep bugging her about follow through and she left me hanging. How disappointing... I guess they did not want my business.. I was nice and professional... Go with another agency don't waste your time. My plane tickets went up and I have bad flight times. I complained to management thinking they might discount some sightseeing tours and they were rude... Move… Read Full Review

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★★☆☆☆

“Unprofessional and indifferent”

Written on: 21/01/2013

We have not gone on the actual Viking River Cruise yet (which has nothing to do with VTG anyway) but the results so far have not been impressive: wrong trip title on invoice, wrong balance on invoice (I owed them more), delays in processing credit card with Viking but poor follow-up at their end,unanswerwed phone messages, unanswered emails, non-response from shift supervisor, etc. When asked about the above, there was not much explanation or concern. When the policy on passport expiry dates… Read Full Review

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★☆☆☆☆

“Terrible experience”

Written on: 05/01/2013

Everytime I found a price for a cruise and tried to book it - the price went up several hundred dollars - or I just missed the special because the agent was not working the last day of the sale so too bad for me - then was told I would get some credit and didn't get what I was led to believe - the whole thing felt like not in their integrity - not really trying to help me - just trying to make as much money as they could and never mind about my unhappiness at being charged $400 more than I was… Read Full Review

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★★★★★

“Cherished memories!”

Written on: 03/10/2012 by SimpsonAnn (1 review written)

I've had nothing but fantastic experiences booking with this agency. I've booked two cruises (2009,2006), three tours(2002,2005), and a safari(2011). I must have saved anywhere from 30% to 60% just by booking with Vacations To Go. My husband did the booking back in the nineties and we always went over our budget. From what I've found, not very many agencies will actually price-match and guarantee great service. I would also like to say that, although my Vacations To Go agent did seem busy… Read Full Review

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Koechlein's Response to SimpsonAnn's Review

Written on: 16/08/2013

Well written! It tells me that one must research the agent you are dealing with to trust the company

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★★★★★

“Greatly Satisfied”

Written on: 26/09/2012 by pet4owner (1 review written)

We have used VTG for our last 10 cruises and have had NO problems whatsoever. The telephone agents are courteous, helpful and have gone out of their way to make our vacations what we wanted them to be. We're getting ready to book another cruise and we will be using VTG. Thanks to agent Mayor!… Read Full Review

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★★★★★

“we still dont go an we very satisfased we are agent...”

Written on: 28/08/2012

we still dont go an we very satisfased we are agent Dalia Shafter we are 3 families… Read Full Review

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★★★☆☆

“Don't buy CSA trip insurance from Vacations to Go”

Written on: 15/07/2012

Research trip insurance before you buy it. Don't buy from the same travel agency you book with. In spite of a rather unhelpful VTG employee who sold our group of four useless insurance the cruise was fine. The cruise director was great. The concierge staff at one hotel was outstanding and, other than standing in freezing rain for 45 minutes, everything was OK until I became too sick to return to the US. It was a total nightmare from an awful hospital to CSA refusing me proper transportation… Read Full Review

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★★★★★

“We love to cruise and have been on 85 cruises ”

Written on: 06/04/2012

We have booked with other agencies, but never found an agent like Victor Ext 7505 (@ Vacations to go) to be as courteus, patient, dedicated and prompt at assisting us. We book at least 3 Cruises a year sometimes with our family other times with fiends and he has never failed to respond right away and to answer any questions we have. He also reviews our bookings and makes sure that if there is a lower price at the time we pay we get the reduced price, on board credits, or other amenities… Read Full Review

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Guest's Comment

Written on: 06/05/2012

How can this review be written on 06/04/2012 when today's date is 05/06/2012?

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★★☆☆☆

“Dont use the Group Department”

Written on: 07/01/2012 by cmoe (1 review written)

Booked other cruises with Vacations to Go, and I'd been happy. Maybe the management has changed recently or something like that. Just booked a cruise through the group department for a group of 20+ people and the service is horrible. The "supervisors" do not want to be bothered to do anything about it. Won't return calls, are rude.... etc. I'd try a different company if I were you, and for sure I will not book there again… Read Full Review

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Guest's Response to cmoe's Review

Written on: 06/05/2012

How can this review be written on 07/01/2012 when today's date is 05/06/2012?

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