Vacations to Go www.vacationstogo.com Reviews
Latest Reviews
★★★★★
“Luke Lucas is a perfect agent!”
Written on: 18/03/2013 by NilsErik (3 reviews written)
I had the pleasure to buy a cruise from vacationstogo. [name removed], the agent who helped me, was very professional and I got a perfect treatment and a very professional communication from him. (read more)
★★★★★
“Fany is terrific”
Written on: 11/03/2013
Fany Hernandez is a great agent -- very helpful and responsive in booking our tour on the Pullmantur Zenith. (read more)
★★★★☆
“GRAND COCO BAY, MEXICO”
Written on: 14/02/2013 by aaronjwill (1 review written)
Just got back from the Grand Coco Bay all inclusive resort in Mexico and must say my girlfriend and I absolutely loved it. Some reviews mentioned the food was not good... thats ridiculous!!!! The food was excellent, the access to the beach was incredible! The resort was so well kept and clean, staff was very nice. Because it is protected by a reef boats anchor 25 yards off of the hotel beach but its nice and picturesque to see boats bobing up and down then to stare into the oblivion of... (read more)
★☆☆☆☆
“Unreliable Agents”
Written on: 10/02/2013 by GinaFinney
I was planning my 30th wedding anniversary trip to Hawaii. I began working with an agent and she had a lot of good ideas. I had to keep bugging her about follow through and she left me hanging. How disappointing... I guess they did not want my business.. I was nice and professional... Go with another agency don't waste your time. My plane tickets went up and I have bad flight times. I complained to management thinking they might discount some sightseeing tours and they were rude...... (read more)
★★☆☆☆
“Unprofessional and indifferent”
Written on: 21/01/2013
We have not gone on the actual Viking River Cruise yet (which has nothing to do with VTG anyway) but the results so far have not been impressive: wrong trip title on invoice, wrong balance on invoice (I owed them more), delays in processing credit card with Viking but poor follow-up at their end,unanswerwed phone messages, unanswered emails, non-response from shift supervisor, etc. When asked about the above, there was not much explanation or concern. When the policy on passport expiry dates... (read more)
★☆☆☆☆
“Terrible experience”
Written on: 05/01/2013
Everytime I found a price for a cruise and tried to book it - the price went up several hundred dollars - or I just missed the special because the agent was not working the last day of the sale so too bad for me - then was told I would get some credit and didn't get what I was led to believe - the whole thing felt like not in their integrity - not really trying to help me - just trying to make as much money as they could and never mind about my unhappiness at being charged $400 more than I... (read more)
★★★★★
“Cherished memories!”
Written on: 03/10/2012 by SimpsonAnn
I've had nothing but fantastic experiences booking with this agency. I've booked two cruises (2009,2006), three tours(2002,2005), and a safari(2011). I must have saved anywhere from 30% to 60% just by booking with Vacations To Go. My husband did the booking back in the nineties and we always went over our budget. From what I've found, not very many agencies will actually price-match and guarantee great service. I would also like to say that, although my Vacations To Go agent did seem busy... (read more)
★★★★★
“Greatly Satisfied”
Written on: 26/09/2012 by pet4owner
We have used VTG for our last 10 cruises and have had NO problems whatsoever. The telephone agents are courteous, helpful and have gone out of their way to make our vacations what we wanted them to be. We're getting ready to book another cruise and we will be using VTG. Thanks to agent Mayor! (read more)
★★★★★
“we still dont go an we very satisfased we are agent...”
Written on: 28/08/2012
we still dont go an we very satisfased we are agent Dalia Shafter we are 3 families (read more)
★★★☆☆
“Don't buy CSA trip insurance from Vacations to Go”
Written on: 15/07/2012
Research trip insurance before you buy it. Don't buy from the same travel agency you book with. In spite of a rather unhelpful VTG employee who sold our group of four useless insurance the cruise was fine. The cruise director was great. The concierge staff at one hotel was outstanding and, other than standing in freezing rain for 45 minutes, everything was OK until I became too sick to return to the US. It was a total nightmare from an awful hospital to CSA refusing me proper... (read more)
See next 10 reviews
Showing 1 - 10 of 42 Reviews
★★★★★
“We love to cruise and have been on 85 cruises ”
Written on: 06/04/2012
We have booked with other agencies, but never found an agent like Victor Ext 7505 (@ Vacations to go) to be as courteus, patient, dedicated and prompt at assisting us. We book at least 3 Cruises a year sometimes with our family other times with fiends and he has never failed to respond right away and to answer any questions we have. He also reviews our bookings and makes sure that if there is a lower price at the time we pay we get the reduced price, on board credits, or other amenities... (read more)
★★☆☆☆
“Dont use the Group Department”
Written on: 07/01/2012 by cmoe
Booked other cruises with Vacations to Go, and I'd been happy. Maybe the management has changed recently or something like that. Just booked a cruise through the group department for a group of 20+ people and the service is horrible. The "supervisors" do not want to be bothered to do anything about it. Won't return calls, are rude.... etc. I'd try a different company if I were you, and for sure I will not book there again. (read more)
Guest's Response to cmoe's Review
Written on: 06/05/2012
How can this review be written on 07/01/2012 when today's date is 05/06/2012?
Reply to this comment
★☆☆☆☆
“Horrible Service!”
Written on: 06/01/2012
They are horrible! They lack customer service and courtesy. I would never use them. The agent I worked with didn't know how to follow up, I did it for her. After I expressed the urgency of my trip, it was still treated like a second class priority. Horrible! Nearly on the verge of tears because of the imposed fustration. Never again! Might I add- thier opperators are rude as well. One of them even dropped my call intentionally to a manager line where I had alreadt sat on on for 15 minutes... (read more)
★★★★★
“VTG Always Works 4 ME!!! Thanks Lex!!!”
Written on: 09/06/2011 by acura252 (1 review written)
Love Booking Cruises thru VacationstoGo with Lex Harryson!! Everytime I go on a cruise, I make sure to request him!! His service is Top-Notch & he goes over & beyond to make sure you have a great time, especially when you have a special event going on!! Last year during my Birthday, I booked a Princess Cruise & Lex made it very memorable for my guests & me!! He upgraded my room & we had two connecting cabins...LOVED IT!! He is the only one that I have worked with & will work it!! Lex... (read more)
★★★★★
“I have used vacations to go for 6 years and highly...”
Written on: 06/04/2011
I have used vacations to go for 6 years and highly recommend them. I was surprised at the other reviews but then people usually are more motivated when they have had a poor experience. We have used them at least 15 times and never once had a problem. I can't speak about all the people who work there but I know if you ask for Ferris at ext. 7020 you will not be disappointed. (read more)
Guest's Comment
Written on: 30/07/2011
Just my experience too. Professional, efficient, reliable---after at least 10 cruises goked with them. M.Bell
Reply to this comment
★☆☆☆☆
“We will not use Vacations to Go for our travel agency...”
Written on: 22/03/2011
We will not use Vacations to Go for our travel agency again.
My cruise was booked and paid in full, 3 months in advance. A week prior to departure we get a call, finding out we were booked on the wrong cruise, and our desired cruise is now full. We were moved to a different cruise, out of a different port, but were forced to pay additional fees.
It took nearly a week before this company could sort out the details of new flight arrangements, I didn't see my new itinerary until 2 days...
(read more)
★☆☆☆☆
“very poor service they are not ready for you and they...”
Written on: 17/02/2011
very poor service they are not ready for you and they donot pick you from airport. They made your vacation as expensive as posssible and miserabale. Please be carefull with this company. (read more)
★☆☆☆☆
“We booked VTG in Jamacia at 2 resorts the first one $...”
Written on: 09/02/2011
We booked VTG in Jamacia at 2 resorts the first one $ 250 night and we thought we saved the best for last at a Sandals for $ 400 night. What a joke.we had a very small room at Sandals, were told that it was an upgrade but had a view of the parking lot. Were told by vtg that Sandals was at least a five star resort...it would have trouble making a 3. When we complained to vtg they said that they have never had any one complain about it. Find that very hard to believe...took our money and... (read more)
★☆☆☆☆
“It's easy to deliver customer satisfaction when all...”
Written on: 29/01/2011 by ceyre (1 review written)
It's easy to deliver customer satisfaction when all goes well, but since the measure of a company is how they handle mistakes, Vacations To Go fails to make the grade.
Our story. After extensive research, we chose a cruise to celebrate our parents' 55th anniversary: two rooms, five people. We've used VTG before but this time, Vacations to Go booked only our parents' cabin, although charged us properly for the two cabins ordered. By the time we discovered the error, the cruise was...
(read more)
★☆☆☆☆
“Vacations to go is not a very honest company. They...”
Written on: 29/11/2010
Vacations to go is not a very honest company. They perform bait and switch on their deals. They cost my husband and I a crusie by not calling to book. The "management" is rude and does provide any service. They tell you they will honor any deal and once you ask about the deal, they refuse to honor the service. The owner will not speak to customers and the VP acts as if they are doing you a favor when in reality you paid for the service and cruise. DO NOT USE THEM! (read more)
See next 10 reviews
Showing 11 - 20 of 42 Reviews
★★☆☆☆
“Trust me when I say the little bit of money you save...”
Written on: 24/08/2010
Trust me when I say the little bit of money you save will be paid for with headaches! We have been on 25 cruises and trying to get the booking straight for our 26th with Vacations To Go has been a nightmare. They made mistakes with the booking and ignored requests left, right and center. For example after requesting it they: 1. didn't put insurance in place, 2. didn't advise cruiesline of a specail occassion, 3. booked two-way tranfers instead of one-way (still waiting for a credit); and... (read more)
★★☆☆☆
“I believe they are first and foremost after your...”
Written on: 17/08/2010
I believe they are first and foremost after your dollar. They are short term thinkers, going today for your buck, rather than building a long lasting relationship. The told me Princess was above Royal Caribbean. They are absolutely not. Princess isn't even close. After using VTG for a few cruises, I was happy, then I was lied to. They sent me an email asking what I thought, I filled out their email comment survey and despite me "dinging" them down in several areas, they chose not to... (read more)
★★★★★
“I stumbled upon "Vacations To Go" purely by accident -...”
Written on: 12/04/2010 by JoryTeri (1 review written)
I stumbled upon "Vacations To Go" purely by accident - but I sure am glad I did!! The agent that helped us book a dream vacation to Cancun, Mexico, to celebrate our 25th wedding anniversary was fantastic. I was a bit anxious about trusting our money to a complete stranger and never hearing of their business before. But the end result was better than I ever imagined. Our agent, McCoy McWashington, was incredibly helpful and pleasant to work with. Our flights and accommodations were... (read more)
★★☆☆☆
“I have been using Vacationstogo.com for some time as a...”
Written on: 25/01/2010 by klepto84 (1 review written)
I have been using Vacationstogo.com for some time as a source of cruise information and I would recommend it for that purpose only. Ot has lots of excellent information on cruises, ships, ports of call etc. As a starting place for researching you can't go wrong. But when I selected an Alaskan cruise and shopped around, I got a much better price through CAA Travel, and they found us a midships cabin (which Vacationstogo.com couldn't). The cruiseline (Princess) also had a lower price than... (read more)
★☆☆☆☆
“My husband and I recently booked a trip to Cancun...”
Written on: 07/08/2009 by wohrleygirl (1 review written)
My husband and I recently booked a trip to Cancun through Vacations To Go. Vacations to Go accepted our money and booked our trip. I didn't find out until later that they passed the reservation off to Apple Vacations. VTG completely screwed up our reservation but took zero responsibility for it. The hotel didn't even have a record of our reservation! We booked our trip for nine days, eight nights. Somewhere along the way, the booking agent changed our reservation to seven nights and... (read more)
Klepto84's Response to wohrleygirl's Review
Written on: 07/02/2010
I found this review very helpful because...
<br/>
<br/>It was specific and related personal experience not just opinion
Reply to this comment
2Cxm's Response to wohrleygirl's Review
Written on: 01/03/2010
I found this review very helpful because...OF THE HONESTY OF WHICH IT WAS WRRITTEN
Reply to this comment
★☆☆☆☆
“ Once Vacations to Go take your credit card, you're...”
Written on: 28/07/2009 by maruich (1 review written)
Once Vacations to Go take your credit card, you're stuck and if you withdraw, you incur a 90% penalty. They advertise a too good to be true price, get you hooked, confirm one price and then call you back in a few days with almost DOUBLE TO ADVERTISED PRICE! The agent was rude and did not divulge all the terms of the contract...will never use them again after losing my entire deposit of $1500. Still waiting for American Express to dispute charges. Their website is deceptive, their agents not... (read more)
★★★★★
“I have used VTG several times in the past year, and...”
Written on: 21/07/2009
I have used VTG several times in the past year, and have an excellent agent ! He gave us the best deal for every one of our cruises, I wont use any other company, when booking cruises!!!
I work in the Hospitality industry and believe that VacationsToGo is EXCELLENT! They customer service is amazing!
I hope you people realize that travel agents work off of commission!!! GIVE THEM A BREAK! These agents are even willing to take money out of their pockets if they made a mistake. I honestly...
(read more)
★★☆☆☆
“This, along with many other travel agencies is a pass...”
Written on: 19/07/2009
This, along with many other travel agencies is a pass through device for ship's trying to sell cabins. I do not recommend Vacation to Go. I have been troubled recently and before with their expertise (just sales) and helping individuals with true, identifiable problems. It is in the best interest of them just to "sell", and making your trip easier becomes a "more money" situation, or applied cancellation or change fees. Heck, just go to the cruise line and by all means, get trip... (read more)
★★★★★
“Good service .Thank you vacations to go.in.”
Written on: 04/05/2009 by Riyan
Good service .Thank you vacations to go.in.
I would like to thank all of you for making kerala a dream vacation. Your service and attention to detail was remarkable and was a highlight of our holiday. We have recommended you to our friends that are contemplating God's own country vacations.
(read more)
★☆☆☆☆
“”
Written on: 25/04/2009 by watts22 (1 review written)
The Ritz-Carlton package we brought was based on the information on your website. That same information on the Vacations to Go is still there today. It is untrue, there has never been 5 Restaurants included in their All-Inclusive package, or as they call it Escape to Luxury Package. The Jasmine restaurant was close in December of last year. The White Witch Steakhouse was never included according to the hotel management. The White Witch was by far the finest restaurant of the ones you...
(read more)
See next 10 reviews
Showing 21 - 30 of 42 Reviews
★☆☆☆☆
“Vacations To Go, our travel agent, allowed Princess...”
Written on: 14/04/2009 by rasx (1 review written)
Vacations To Go, our travel agent, allowed Princess Cruises to book an impossible flight schedule on Delta Airlines to South America, and would not change it without more money insisting it was a ' legal ' connection (40 minutes in Atlanta- that turned our to be 22 minutes since Delta measures their arrival time when wheels touch down !!), missed flight because airline was overbooked and Delta had closed door. Did not get luggage until end of cruise. VTG and Princess told me I should have... (read more)
Bharms's Response to rasx's Review
Written on: 03/06/2010
I found this review not helpful because... the issues that the passenger is talking about has no bearing on the services of Vacations To Go. This is an airline problem. The airfare is booked through Princess and Delta, and your travel agency cannot be held responsible for the rules and guidelines of those businesses-- especially last minute. nest time, book your own flights and you deal with the headache.
Reply to this comment
★★★☆☆
“My daughter and I planned a trip to Cancun for March,...”
Written on: 13/04/2009 by ecnransom (1 review written)
My daughter and I planned a trip to Cancun for March, high season for spring break. The hotel Hotetur was good, average food selection was acceptable.The aminitaes were average , out door pool and directly on the beach.My compliant is for Vacations to Go and who wver the have for a wholesaler. They raise the cost of the nightly room to $170pp ,when the room cost $90. with meals and beverages.The ground transfer folks were not there to pick us up or take us back to the airport. It was one... (read more)
★★★★★
“I have worked with Vacations to Go a number of times...”
Written on: 19/03/2009
I have worked with Vacations to Go a number of times and they always treat me well. You actually speak to real agents, and if there is a problem, mgt. will go above bar to help and get things done! A member of staff took care of basic questions and 1 big problem I had. (read more)
☆☆☆☆☆
“I have been wanting to go on a cruise and have to...”
Written on: 17/12/2008 by Joan Weiss (1 review written)
I have been wanting to go on a cruise and have to travel alone. There are times you do not have a partner and not always want to share a room with a female friend. I am very annoyed that you have to pay double to go on a cruise because you have to travel alone. I had friends that are a couple and had offered me to travel with them, great idea but find out that I will have to pay the same price as them ecept for the flight. I find this awful. Why can there not be special rates for people... (read more)
Klepto84's Response to Joan Weiss's Review
Written on: 26/01/2010
I found this review not helpful because...this is not a review it is a rant, and a ridiculous one at that. All cruise lines advertise their rates as based on double occupancy. If a private room could be booked for the same price as double occupancy, everyone would want a private room. (I know my wife would!) Do the math....The ship would be half-full and generate half the revenue--unless of course they doubled the price for everyone. Then they could run a special--half price for anyone willing to share a room!
Reply to this comment
Bharms's Response to Joan Weiss's Review
Written on: 03/06/2010
I agree with the above comment on this review and I could not have said it better myself. Every company advertises Double Occupancy rates, and all companies have a Single Supplement-- yes, supplement. You never pay the same price, but your price is much higher at a per person rate. It's just like renting a 2 bedroom apartment: Just because you want to live there alone doesn't mean that they are going to give it to you for 1/2 of the rental rate!
<br/>
<br/>P.S. This has absolutely nothing to do with Vacations To Go as a company. This is a beef that you, and all other single travelers, have with the Cruise and Tour Operators of the world. You can't hold a travel agency reponsible for that.
Reply to this comment
★★★★☆
“We had our first major problem with them this year in...”
Written on: 14/09/2008 by srvl1 (1 review written)
We had our first major problem with them this year in that we booked a specific cabin on a Princess Ship to Norway. Princess decided to, (so called), upgrade us without letting us know. They just sent a fax to VTG. VTG did not pick this up and we did not find out until we reached the ship. This spoiled our holiday as we had booked the cabin for a specific purpose. Apparently this upgrading happens quite often. We had never experienced this before and have learned a valid lesson. IF YOU BOOK... (read more)
★★★★☆
“The site is very easy to use. The prices are extremely...”
Written on: 07/06/2008
The site is very easy to use. The prices are extremely competitive. Friendly personnel and ready to help.
We decided to go on a cruise for the first time. We chose costa cruises which at the time were very well priced. We took a transatlantic cruise of 17 days. We enjoyed ourselves and felt that it was well worth the money.
(read more)
★★★★★
“The web page has a very good search feature for...”
Written on: 18/05/2008 by specrpr (1 review written)
The web page has a very good search feature for finding the best cruise at the best price. Then you call and get a agent that finishes the booking. We have booked more than ten trips with Vacations to Go www.vacationstogo.com and every one has gone with out a problem. (read more)
★★★★★
“I have used them for lots of cruise vacations and...”
Written on: 27/04/2008 by electricmen (1 review written)
I have used them for lots of cruise vacations and generally never see a ticket other than an email confirming the booking.
I usually book last minute and book our own flights/car.
They have a vacations to go resort site, where you can book Sandles and the like for around $100 a night 5star. AI
I have even booked a Southampton Cruise to the Med via them for $1000 dollars last Summer for 15days 5***** Royal Caribean.
Boy I love this dollar rate.
Have a nice day and you be carefull out...
(read more)
★☆☆☆☆
“After purchasing my wifes and my vacation through...”
Written on: 26/03/2008 by TennisNutt (1 review written)
After purchasing my wifes and my vacation through V-T-G, I waited 2 weeks and several phone calls to their "Customer Service" staff asking where my documents were. Upon receipt of the documents I found that they had booked our flight with us not sitting together. I had to pay an additional $30 direct to American to shuffle our seats. Nope, VTG did not offer an apology, excuse or offer to reimburse me...but did promise to call me back upon researching what happened...still awaiting that call... (read more)
★★☆☆☆
“Its like a bait and switch. Once you pay you are STUCK.”
Written on: 25/03/2007 by lniday (1 review written)
Its like a bait and switch. Once you pay you are STUCK. (read more)
338119_Hiprocboy's Response to lniday's Review
Written on: 15/01/2008
On many occasions the cruise lines will have a promotion and a customer will pick up on that promotion. Then several months later either the cruise line will go up or down depending on supply and demand. On some occasions the cruise line will offer a highly reduced rate that is not applicable to passengers that are already booked. This customer does not have an adequate complaint, merely because the cruise line was trying to book up their vessel. As for the bait and switch totally uncalled for. This customer probably tried to get the rate lowered after final payment, inwhich the cruise line will not lower rates within 60 days prior to the sail date. If this person had not booked then and then booked later they would have probably waited to long called the company late and would have not been able to get the lower rate due to the fact that it would have been sold out and would have been the companies fault once again.
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 42 Reviews
★★★★★
“I always read their Newsletter and review their...”
Written on: 19/11/2006 by Jeff170851 (2 reviews written)
I always read their Newsletter and review their offers. If only I lived in the United States! (read more)
★★★★★
“I found Vacations to Go when booking my cruise in...”
Written on: 06/07/2006 by BIG BIG TAXI (3 reviews written)
I found Vacations to Go when booking my cruise in August 2004 on one of the Disney ships. V2G are a clearance house based in Houston Texas, for cruises starting from and finishing at just about every port in the World. The search combinations on their site are brilliant, when you find the way to use them to your advantage. One of the best features are their '90-day Ticker' bargains, which are great if you are able to arrange your travel almost at the last minute. PLEASE REMEMBER WHEN VIEWING... (read more)
overview
Top 5 Online Holiday Guides
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Sunmaster - www.sunmaster.co.uk
1157 reviews read latest review -
2. Travelation www.travelation.com
270 reviews read latest review -
3. Venere www.venere.com
207 reviews read latest review -
4. Hotels Combined - www.hotelscombined.com
92 reviews read latest review -
5. Holiday Genie, www.holidaygenie.com
254 reviews read latest review
Latest Reviews in Online Holiday Guides
-
Travelation www.travelation.com
"Buying a ticket" Read More
-
Sunmaster - www.sunmaster.co.uk
"Awful" Read More
-
The Trainline www.thetrainline.com
"User friendly web site" Read More
-
My Boracay Guide - www.myboracayguide.com
"Impressive service!!!" Read More
-
Holiday Genie, www.holidaygenie.com
"YES WE CAN!" Read More
Latest items in Online Holiday Guides
- You are here:
- Review Centre
- Life & Style Websites
- Online Holiday Guides
- Vacations to Go www.vacationstogo.com
- Overview
Guest's Comment
Written on: 06/05/2012
How can this review be written on 06/04/2012 when today's date is 05/06/2012?