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| Reception | 9/10   |
|---|---|
| Customer Service | 6/10 |
| Reliability | 9.3/10 |
| Extra Features | 6.3/10 |
| Value for Money | 4.6/10 |
| Reviewer Rating | 4.4/10 |
| Overall Rating | 5.1/10 |
Full review by
Guest.
on 22nd Apr 2008
User Rating : 5
Respect :
0
Good Points: Initial discounts for signing on, reasonable rates. Quick response from customer services.
Bad Points: Wrong bills.
General comments: Toucan billed for march 2008 £8-16. Taken from account: £13-38!
Billed april 2008: £5-97. Taken from account: £11-19. Comment from toucan, we are looking at your account not prepared to send a cheque for overpayment.
Guest.'s review and ratings | 51 words
Review by
pikse
on 10th Mar 2008
User Rating : 10
Respect :
0
Reliable and fast internet, much lower bills than I had before, all issues I'd experienced were resolved very well, no problems here, where I was promised calls to be returned they were returned, and after some technical problems I experienced they even called me back on the couple of occasions to check up that everything's been resolved successfully , though I certainly didn't expect it. Don't know about mobiles, but I am happy with everything else .
pikse's full review | 235 words
Review by
blemtroot
on 14th Feb 2008
User Rating : 5
Respect :
0
I have recently left a 12-month contract with Toucan, which seemed good value and was relatively reliable and easy to use, despite the first 2 niggles described above. However, when you switch suppliers, you could find ( as I did), that some of your call charges which have not appeared on previous bills & of which you can be unaware if not 100% careful, are lumped into one on your last bill. This resulted in me being charged approx 4 times more than my average call charges at the end of my contr ...
blemtroot's full review | 200 words
Review by
gcastle
on 16th Apr 2007
User Rating : 0
Respect :
0
I have been trying to resolve my differences with Toucan, and have even involved Otelo, but they seem to ignore both me and Otelo.
I have about 10 emails saying that I will be contacted within 72 hours, but I do not remember being contacted even once.
Having received a Final Demand, I phoned to try to clarify the situation, as I am waiting for details of Otelo's final judgement, but a supervisor refused to speak to me.
The reason I have given 0 for 'Value for Money' is because they have ...
gcastle's full review | 137 words
Review by
hilaryg
on 2nd Mar 2007
User Rating : 0
Respect :
0
They cold called and tried to tell me a mobile service was free, but are now charging for it and will not cancel.
They do not contact you despite promises to resolve issues.
Customer services are unresponsive and give poor advice.
Connection can be slow
hilaryg's full review | 50 words
Review by
mvm
on 5th Feb 2007
User Rating : 1
Respect :
0
My mother, who is in her mid-80's, has her line rental through them. Unfortunately, a problem developed on the line and she could not get any dialling tone, and consequently no one could phone her. But, more importantly, she couldn't phone anyone, including emergency services. She is in poor health and vulnerable. I contacted Toucan to explain the problem and stress the urgency of the matter. I found them unhelpful and difficult to deal with. It took them 5 days in all to fix the line, after nin ...
mvm's full review | 200 words
Review by
shirlcm
on 28th Dec 2006
User Rating : 10
Respect :
0
I have been with Toucan for about 3 years, and I have been nothing but happy with the company. Their all you can international for £9.99 a month saved me hundreds of pounds when my daughter studied in France for a year.
I am very pleased with their telephone services. don't know about broadband, as I haven't subscribed to that.
shirlcm's full review | 62 words
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