business post ltd reviews | Watch This Item.

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Value for Money1.4/10
Overall rating1.1/10
10% Recommended2 out of 20 Reviews
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20- Business Post Ltd Reviews

  • Full review by
    AdSpaced
    on 22nd Jun 2009


    User Rating : 10
    Respect : 0

    Good Points: My local depot were very friendly and helpful and got through to them by phone very quickly.Very friendly driver who went out of his way to help me.My fragile package was undamaged and kept dry.

    Bad Points: None at all. My experience was surprisingly problem free.

    General comments: You may not believe this but I have just had a very pleasant experience with Business Post. I nipped to the local shop to get something to eat at 8.00 am and in the 10 minutes I was out the driver had attempted delivery and left a card. I phoned the number of my local hub in Manchester and got through in under a minute. I spoke to a very helpful man and explained that I have just missed the delivery by minutes and could he see if the driver was still in the area. He put me on hold for a few minutes and came back saying he'd asked the driver if he could nip back. I was told unfortunatley he wasn't in the area any more and he'd try and get back to me this afternoon. I was dubious if he'd actually spoke to anyone but gave them the benefit of the doubt and waited. (UPS and ParcelForce have said the same before now and never come back). Low and behold the driver turned up at 12.40pm with my package, sticking to the next day delivery commitment they had made. He was very friendly and was very thankful to him for going out of his way to re-deliver when he didn't have to. It was after all, my fault for going out. I could just be lucky with the driver I got or maybe it's that I live in Manchester, In my opinion, one of the friendliest places on earth. Or maybe it's that the majority of people who have successful deliveries never bother to post a review and that the 5% of failed deliveries vent their anger on here. Either way I am very happy with them.
    AdSpaced's review and ratings     | 333 words

  • Review by
    bob6k
    on 13th May 2009


    User Rating : 0
    Respect : 0

    Business Post Ltd are beyond appaling. The company I ordered from charged me £7 for day delivery, using Business Post. I had never had anything delivered from them before so I wasn't expecting anything. After waiting in all day for my package I checked the online tracking service at 5pm to find: "Attemped delivery, no one home, card left" this was put on the system 2 minutes before it was scanned back into the warehouse. I rang up, and the very confused sounding man said he didn't know wh ...
    bob6k's full review     | 299 words

  • Review by
    norwich5
    on 2nd May 2009


    User Rating : 0
    Respect : 0

    Business Post have, on two separate occasions, completely failed to make a named day delivery. After waiting in for most of the day I was told that the order may, or may not, be out for delivery but they could not really tell me. This pathetic excuse for customer service demonstrates the utter contempt in which they hold their customers.
    norwich5's full review     | 75 words

  • Review by
    Psykryph
    on 15th Apr 2009


    User Rating : 2
    Respect : 0

    Everything seemed to be going as planned and I was very excited about getting my package, and as a first-time customer, I thought "what could possibly go wrong?" Only after this experience, by doing some research, that I found this is a very common occurrence with this company Business Post Ltd. Seems like they have a commitment to mediocrity. My item was damaged beyond repair and I received no word back on compensation or insurance or anything. I was told numerous times that they "would get ba ...
    Psykryph's full review     | 196 words

  • Review by
    13loodyhell
    on 14th Apr 2009


    User Rating : 0
    Respect : 0

    Business Post Ltd claims to be a delivery company. They should deliver. Not late, and certainly not with lazy service. They have no regard for the customer.
    13loodyhell's full review     | 27 words

  • Review by
    warpdip
    on 14th Apr 2009


    User Rating : 0
    Respect : 0

    Bring back the Ice Age, if this is the best Business Post can do. On multiple occasions I have received packages from them that were either a) LATE b) SERIOUSLY DAMAGED c) DELIVERED TO THE WRONG ADDRESS!!! d) I WAS TOLD THEY WERE UNABLE TO DELIVER A PACKAGE TO MY APT...WHEN I LIVE IN A HOUSE :-(Trying to contact these people...is like trying to raise the dead. I actually am starting to believe I might have more luck holding a seance to reach a capable, intelligent office employee of Busine ...
    warpdip's full review     | 126 words

  • Review by
    suleyman
    on 29th Jan 2009


    User Rating : 1
    Respect : 0

    I have order items from Vonage and sent my delivery via City-Link. I received an Email from Vonage giving me delivery consignment number . I have track me delivery via citylink website and says driver attempted 9.15am "~Delivery point closed (Carded)" I called city link to arrange next day delivery and told them "please deliver anytime after 12pm" and said okey. Next day attempted 9.05am, I called company asked why attempt earl when I booked afternoon, and told me they can delivery anytime betw ...
    suleyman's full review     | 147 words

  • Review by
    brownr
    on 7th Nov 2008


    User Rating : 1
    Respect : 0

    Over the past four months we have made over a hundred phone calls to Business Post trying to sort out a billing issue where they keep overcharging us. We have to check every invoice and every line item every month. They have NEVER billed us an invoice correctly. Their customer service is poor. I feel their customer service is basically just an information line, they offer me little help.
    brownr's full review     | 78 words

  • Review by
    ihughes1
    on 18th Sep 2008


    User Rating : 0
    Respect : 0

    Business Post could not find a simple address. After 2 attempts with 2 different drivers. we are not that hard to find.These guys are very poor and have kept me on hold for 20 miutes with no answer.
    ihughes1's full review     | 42 words

  • Review by
    jimsales
    on 18th Sep 2008


    User Rating : 0
    Respect : 0

    I had ordered 3 bottles of wine, in total I have had 10 bottles of wine sent to me. First 3 were "destroyed" Second 3 were "signed for by a neighbour" and were not there Third 3 were sent to my work address and 1 bottle was missing. Today I await the 10th bottle sent, if delivered it will be 70% loss on the part of the wine company, that is not good business and for me it leaves a trust issue with Business Post.
    jimsales's full review     | 82 words

  • Review by
    Izzywhizzy
    on 10th Aug 2008


    User Rating : 0
    Respect : 0

    We have been using them for a year now and they continually overcharge on their invoices. Is there anywhere to go with complaints about couriers?
    Izzywhizzy's full review     | 25 words

  • Review by
    Guest.
    on 10th Jun 2008


    User Rating : 0
    Respect : 0

    Business Post Ltd. are possibly the worst courier service I have used out there and this is the third time I have had to use them. Be very aware when ordering anything that has to be delivered by these couriers, this includes any DELL products. 3 people from business post took my phone number and assured me that someone would call within an hour of arrival and that a PM delivery would most likely be late PM. After taking a half day off work I noticed at 5.30 on the tracking website that they att ...
    Guest's full review     | 156 words

  • Review by
    max1018
    on 12th Apr 2008


    User Rating : 0
    Respect : 0

    When I received the email for my shipping telling me Business Post were in charge of delivering it, my heart sank. It is now a week after my next day date has passed. Turns out it had been damaged. We found this out ringing them, 4 days after the next-day date. Why didn't they contact us. So now it is in the local depo.Now I have to wait until Monday to get the company to send another one out, whilst the existing damaged one will go somewhere. I am not happy. Especially with so called Next-Day t ...
    max1018's full review     | 125 words

  • Review by
    ParcelLess
    on 20th Mar 2008


    User Rating : 0
    Respect : 0

    Everything Business Post do is extremely poor. Usual story: waiting around for the 8 - 6 time slot, only for the parcel not to arrive. Phoned the contact number at 5:50 to be told the office closed at 5:30. Waited until the morning to be told the driver had left a card as nobody was home. This didn't happen as I was at home all day. Then told the van driver didn't have the parcel on his list for the previous day but it would call out today. After waiting in the second day without a delivery ...
    ParcelLess's full review     | 198 words

  • Review by
    ScreamingNeon Rank: Lance Corporal
    on 5th Feb 2008


    User Rating : 0
    Respect : 0

    Waiting in for a "next day" delivery, parcel didn't arrive. Tracking the parcel, I noticed that it had been put on the van but the van returned to the depot without attempting to deliver it!!!! Okay, I can wait another day for it. Tracking the next day I noticed it hadn't been put back on the van. I rang them to ask why and they did not know or care. I threatened to speak to the manager and was then told an agency driver would deliver that day. 24 hours late but at least I got it. Waiting for a ...
    ScreamingNeon's full review     | 159 words

  • Review by
    Guest.
    on 3rd Jan 2008


    User Rating : 8
    Respect : 0

    OK so I had problems with them and they will only try to deliver once, however when they messed up the driver made amends. I was in on the first day as agreed, however when the driver come with the second part one day later and there was nobody at home he called me on my mobile and I arranged with him to drive a mile down the road and deliver it to my parents house instead. This could have been an annoying frustrating experience, but the driver more than made up for this, literally by goin ...
    Guest's full review     | 118 words

  • Review by
    tomasina
    on 6th Dec 2007


    User Rating : 0
    Respect : 0

    Incompetent, these people destroyed the parcel sent to me so completely they refuse to even let me see it. They will not compensate me or the sender, Totally useless!!
    tomasina's full review     | 53 words

  • Review by
    miserable
    on 24th Jul 2007


    User Rating : 0
    Respect : 0

    Someone should explain to Business post, what next day delivery is supposed to mean. I order a lot of stuff on the Internet and usually the delivery times are satisfactory especially with Royal mail. This lot are hopeless, latest parcel picked up by Business post on the 6th July, eventually delivered on the 24th July. Tracking shows they couldn't find address, so it was left in Bournemouth warehouse all that time. Valid address on the parcel, plus, my phone number, what more do they want. I se ...
    miserable's full review     | 111 words

  • Review by
    andyrogers
    on 21st Jun 2007


    User Rating : 0
    Respect : 0

    Twice in the last week I have had the unfortunate luck to have been sent mail order items via Business Post Ltd. Twice, the "next day" delivery has not been made on the said date. Today I am again waiting in for the second day to receive my delivery (and I hope very much I do get it today but I'm not holding my breath!). Quite often delivery companies don't seem to particularly care about customer service for the delivery recipient, well this company is no different there. Where they differ is t ...
    andyrogers's full review     | 186 words

  • Review by
    booty Rank: Lance Corporal
    on 11th Jan 2007


    User Rating : 0
    Respect : +1

    Business Post Ltd have an admin credit control dept where nobody speaks English to a level that can be construed as audible. You find yourself checking every delivery they do through the invoices that arrive after you receive a stop warning. When you speak to anyone they pass you on to someone else. I've never seen a manager from Business Post, and we spend £900 per month with them.
    booty's full review     | 113 words


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