Borders www.bordersstores.co.uk Reviews

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2.3 stars
Average rating for this product is: 2.3 out of 5

From 1 rating and 8 reviews

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Average Ratings for Borders www.bordersstores.co.uk

  • Customer Service1.4 stars
  • Quality of website3 stars
  • Value for Money2.9 stars
  • Reviewer Ratings1.9 stars
  • Overall Rating2.3 stars

8 Reviews For Borders www.bordersstores.co.uk

  • Guest 30th Oct 2009

    Reviewer rating: 1 stars


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    So disappointed with Borders online. Had a gift voucher for my birthday so decided to use it on the online store. Slightly complicated procedure as the card had to be registered first, and then amount you wanted to use from the card entered separately. Did all of this, at the end of the ordering process the online invoice showed money coming from the giftcard and a little from my debit card. One of the books post-ordering was listed as "out of print" (in fact according to Amazon is on pre-order), it took them a week to even think of posting the remaining books to me, and they charged the whole amount to my debit card because even though there was a problem with their computer system, they claimed it was my fault (according to their system all books were despatched 1/1/1970!). Will never order from them again, their claim of 100% satisfaction is a joke. Telephone services unhelpful, email services haven't replied. Avoid.

  • Guest 7th Jul 2009

    Reviewer rating: 0.5 stars


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    I had the most unsatisfying experience with Borders books online. My husband placed and order online on 23rd May 2009, this was for my birthday and we were told it was in stock and would take 3-5 working days. It is now 6 weeks later, my birthday has been and gone, and we are still waiting!
    The order has been'dispatched'' around 4 times now, each time we get a different dispatch and delivery date. There was no communication when the stock did not arrive and we stayed at home all day on the 27th ...

  • tall tim 22nd Dec 2008

    Reviewer rating: 1 stars


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    Needs to be clear on what is in stock and out of stock, and make sure that this information is CLEARLY relayed to the end user!!!! I was able to pay for the items. Which bit of Dispatch items together does 3 deliveries on 3 different days

  • bermudian 17th Dec 2008

    Reviewer rating: 0 stars


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    I was told the book I ordered from Borders was in stock
    and would be dispatched within 24 hours, over 1 week later I'm still waiting. No response from my email yet, and no-one answers their customer service 0800 phone line at the times I call.

  • chr1st1ne 3rd Dec 2008

    Reviewer rating: 0 stars


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    The new Borders.co.uk page is certainly aesthetically pleasing, however in my experience it is merely a pretty facade masking utterly appalling customer service. As several reviews suggest, the checkout process differs from the accepted norm of sites such as eBay, and can be confusing. Also, there is a tendency for the final stages of payment to end in an error message rather than confirmation of success, coupled with items still appearing in the basket. This is utterly misleading, as these appa ...

  • Guest 28th Oct 2008

    Reviewer rating: 5 stars


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    I was dealt with by a fantastic member of staff who was more than helpful and found me a book that was signed by the author Kate Aidy. She was a credit to the store being so customer focused. I will shop there again.

  • Quinn Dexter Rank: Corporal 30th Sep 2004

    Reviewer rating: 4 stars


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    Borders - I'm one of these sad people who like wandering around book stores, getting lost in and around shelves packed full of novels and just generally taking in the sights and smells of a book retailer.

    Borders is one of those places where you could stay all day browsing their wares. Flicking through books that you will never buy and looking interested in that £60 hardback you wouldn't be seen dead purchasing.

    Friendly staff and knowledgeable too about their stock and a huge selec ...

  • Belgarion Rank: Major 14th Jul 2004

    Reviewer rating: 4 stars


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    Not a month goes past without a visit to this Borders "Book Superstore". Plenty of light and the store is generally very well stocked.

    My tastes vary considerably in reading matter from Fantasy to Robert Ludlum, from Tom Clancy to Angling Magazines. All are well catered for here.

    As to the coffee shop, on most occasions you will find the patrons reading books they have either just bought (or are thinking of buying) and the prices in the cafe are not too bad for a "Starbucks" franchise.

    ...