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Written on: 26/09/2013 by Johnno1234 (1 review written)
I bought a Tilley hat on their website for a great price, but unfortunately I chose the wrong size. I emailed them explaining what I'd done and they reserved the correct size on my order while I sent the incorrect size back to them. I paid for return postage, but they don't charge you a second postage charge for sending out a replacement which is good. Both hats arrived the next day with Parcelforce, and their customer services team even called me to make sure I'd received the replacement hat… Read Full Review
Written on: 12/02/2013
I really cant say enough about the company and the staff at Outdoor Kit. They are always helpful and knowledgeable. When something doesn't fit or is not to purpose they will take it back and replace or refund. Not once in any purchase that the wife and I have placed with them has something gone wrong or left us wondering at our decision to use them (this is over 10+ separate orders) … Read Full Review
Written on: 19/12/2012
I ordered a Northface parka (amongst other items). I was delighted with the very quick dispatch & delivery (faultless) but I was DISGUSTED to find they had sent me a well worn jacket - the cuffs were bobbley & there were lots of short white dog hairs trapped in the cuffs. The customer services guy was efficient but I wasn't offered an explanation, a discount or even a refund of my original postage… Read Full Review
Written on: 10/07/2012 by Outdoor-Anne (1 review written)
Outdoorkit stock a variety of gear at great prices, deliver in a timely manner and, even better in my book, have great customer service people who will efficiently sort out a return / replacement for a faulty product or go an extra mile to order in a product in a different size for you. I cannot recommend this company enough as, while cheap prices can be found from a number of companies, the combination of cheap prices and great customer care are a rarity!… Read Full Review
Written on: 05/12/2011
Website made it easy to select the item I wanted, and see which combinations of colour and size were in stock Very easy to deal with - I ordered on the Friday and it arrived safely on the Monday And the price was 20% less than the manufacturer's website (who had previously managed to deliver the requested item in the wrong colour, and then turned out to have no stock in the correct colour) Would use again and recommend to friends/family… Read Full Review
Written on: 14/10/2011 by potsie67 (3 reviews written)
Ordered Wed afternoon. recieved notification shortly after to say had been depatched, and recieved the following morning. Delighted with my purchase and would definately recomment this site… Read Full Review
Written on: 07/09/2011
Ordered a pair of boots from outdoorkit website at 4pm on Monday, price was substantially cheaper than anywhere else I would normally buy such an item. The boots to my surprise were delivered by 9.30am the next day and I didn't pay for next day delivery. Very impressed and would definitely use them again… Read Full Review
Written on: 30/03/2011
I emailed the site on Tuesday evening regarding an item they did not stock in the colour I prefered. They got back to me the next morning arranged to make a special order for me. The customer service was excellent… Read Full Review
Written on: 29/03/2011
These guys know about the importance of customer service.
They dealt quickly with my query, and a replacement was sent emmediately… Read Full Review
Written on: 04/03/2011
Coat was half price. I ordered it in the afternoon and it came at about 1200 the next day, they gave me a tracking number too. Pretty awesome. Website is not pretty but does the job… Read Full Review
Written on: 11/01/2011
Ordered boots in the morning, arrived the next morning, superb! Great value, rapid delivery, highly recommend… Read Full Review
Written on: 07/01/2011 by everton08 (1 review written)
Great compamy, oredered one day here the next, no problems great value for money… Read Full Review
Written on: 20/12/2010
These guys are awesome. I ordered thermals in the morning and they were delivered the next day in the morning. One of the hats was not to my taste, so I returned it the same day and within 48 hours I had the money back on my credit card. I have yet too see a more efficient online retailer than this, absolutely perfect… Read Full Review
Written on: 07/12/2010
A fab service, order was made with ease and delivered within a day. Even with delivery charges the product I bought was much cheaper on this site than any others that I found. I highly recommend to all… Read Full Review
Written on: 26/11/2010
I ordered the jacket yesterday morning and it got delivered today morning. Very fast delivery and item as described. Definitely will buy from them again… Read Full Review
Written on: 20/08/2010
I was going to mark these guys down because they made a mistake with my order. Everyone makes mistakes sometimes though and I was so impressed with the customer service that I think it still deserves 5 stars!
I ordered the Vango Sherpa 70+10 rucksack. The website advertised the 2010 model which has a handy bungee cord on the front, but they sent me the 2009 model instead.
I phoned up to complain and got through to someone straightaway, which I thought was a good sign to begin with! Craig… Read Full Review
Written on: 28/07/2010
Great site. Ordered on Sunday afternoon and the shoes arrived on Tuesday.
I had struggled to find the particular sandals I was after in the right size for a good price and ourdoorkit.co.uk had both. Even was with the postage it was still cheaper than anywhere else!
I will definitely use again and would be more than happy to recommend them to friends… Read Full Review
Written on: 21/07/2010
Brilliant - cheaper than anywhere else for these shoes. Ordered at the weekend arrived by Tuesday. Cheap and speedy. Brilliant!
I hadn't heard much about them but i thought it was worth a go . Definitely recommend them, I will be shopping with them in the future.
Thanks… Read Full Review
Written on: 10/06/2010
Selecting the Berghaus Freeflow Pro 50, I called the customer centre first before ordering, as like so many people I have had issues with some other online retailers.
The call was answered and I asked about if they had it in stock and when likely they would deliver.
Safe to say I ordered the item, and the very next day it arrived.
Very fast delivery.
Thanks!… Read Full Review
As rated by real users
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Written by SylviaChuang
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" Completely ignored me. " Read More