Bonthrone Bikes www.bonthronebikes.co.uk Reviews

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1 stars
Average rating for this product is: 1 out of 5

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Average Ratings for Bonthrone Bikes www.bonthronebikes.co.uk

  • Customer Service1.1 stars
  • Quality of website2.1 stars
  • Value for Money1.4 stars
  • Reviewer Ratings0.9 stars
  • Overall Rating1 stars

42 Reviews For Bonthrone Bikes www.bonthronebikes.co.uk

  • Guest 3rd Nov 2009

    Reviewer rating: 3 stars


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    I can see that there are a lot of feedbacks regarding this retailer, but I have used them on a number of occasions and have not had any problems. I know they stock lots of wetsuits, which is why i made the purchase from the site.

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    This place is a joke, i ordered a few parts for my sons bike and i was waiting 18 days and i tried to contact them and was unable to get through to ANYONE on the phone. It just kept saying the person you were trying to reach was unavaliable. Couldnt leave a message, wasnt put through to anyone else. Its a complete shambles!

    So i e-mailed them and STILL there was no reply to that either, i never did get an e-mail reply from them. So i spent the whole of the next few days trying to ring them and ...

  • Guest 19th Oct 2009

    Reviewer rating: 1 stars


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    We purchased what turned out to be a defective shirt from this company and the after sales service was atrocious. After they agreed to accept return of the shirt in a phone conversation, we sent it in only to have it returned marked 'not warranty'. The sale of goods act allows us to deal with such obtuse attitudes, but we shouldn't have to. When we finally get this sorted, there is no way on earth that I will go near these people again, and I wouldn't recommend them to anyone.

  • Guest 8th Oct 2009

    Reviewer rating: 1 stars


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    Well, I wish I'd read here first.

    I've just got back on a bike after a small lapse of 20 years so needed a few bits to add to my rust bucket bike.

    Ordered on the 30th September and made a point of all items showing in stock on the website - in fact I even changed two items from my initial choices as I realised they said that they were out of stock.

    Order comprised 2 tyres, 2 tubes, a track pump, a mini pump and a puncture repair kit.

    Got an email and text yesterday saying part of the order h ...

  • Guest 7th Oct 2009

    Reviewer rating: 4 stars


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    Looking at lot of the comments , I feel its not a fair reflection of the retailer. I have bought items from bonthonebikes over few times , and I hardley had problem , my advise is before you buy , just call one of advises and ask for more detail and delivery options , you can eliminate lot of the problems , Good luck , I recommend bonthronebikes

  • Guest 6th Oct 2009

    Reviewer rating: 1 stars


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    Bonthrone Bikes/ SBR Sports are the worst online retailer I have ever dealt with.
    I bought an item in good faith with a 5-7 working day delivery committment.
    They charged my card immediately.
    When it showed "Awaiting shipping" after 10 days I asked to cancel my order.
    They agreed to refund but failed to do so.
    I raised a dispute with my credit card company and finally got my refund seven weeks after placing my order.
    Don't waste your time, energy and money with this shocking company. Look elsewh ...

  • textrarae 6th Oct 2009

    Reviewer rating: 1 stars


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    Another unhappy customer who wishes she'd looked at this review page before buying with Bonthrone. Placed an order on the 11th August and received part of the order mid September after sending them a prompting email, despite everything seemingly being in stock (it was only some bar end plugs, armwarmers and hi-vis stickers). Now it's the 6th october and I'm still waiting for the armwarmers. It's impossible to speak to anyone on the phone and I'm now asking for my money back. It was only a small ...

  • Guest 1st Oct 2009

    Reviewer rating: 1 stars


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    these people are a nightmare! Ordered in good faith to find out that the item was not in stock at all and infact they told me they didnt know when they would get more in. I cancelled the order.
    just got my card statement, and they have charged me for an item they know they do not have and will not get.
    Trying to get through on the phone is difficult at best... wish me luck when I do battle with their customer services tommorow!!! I wonder if I'll get my money back. Most unhappy.

  • Mr Orange Rank: Lance Corporal 25th Sep 2009

    Reviewer rating: 1 stars


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    I wrote a review on 26th august about bonthrone bikes - I say a review, more of a rant!
    Well it is a few days from October, communication has dried up from and I still have a bike with missing parts.
    A new poster has described their service as 'top notch' because they delivered on time - since when was doing what you have paid for be top notch.
    Over the last month I have spent another £500 on several purchases from another online bicycle retailer, chainreactioncycles.co.uk - everything arr ...

  • Guest 21st Sep 2009

    Reviewer rating: 5 stars


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    Picked the bike up with 20% off and the turned up next day to a lovely new bike for me to ride away on.....

    I honestly cannot understand where all these bad comments are coming from !!!! My experience of Bonthrone Bikes was unbelieveable with top notch customer service.

  • Guest 21st Sep 2009

    Reviewer rating: 1 stars


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    Wish I'd read the reviews on here before I ordered. Placed my order on 19th august - website showed item was in stock, delivery in 5-7 days. It was a present for my husband's birthday at end of Aug, and still no sign of it. When I track the order it says 'Awaiting shipping'. Have emailed several times and had unhelpful responses to two, saying they are aware of a delay.
    The worst customer service I have encountered. Will not use Bonthrone Bikes again, and will warn my cycling friends about them ...

  • Guest 17th Sep 2009

    Reviewer rating: 1 stars


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    Placed an order for an item I could find nowhere else, got charged immediately and was charged £4.99 for delivery in 5-7 days! Every time I go to the website it is still says "Awaiting Shipping", get through to help desk 1 call in 20 - no queuing your call just get "number unavailable".
    Tried to cancel and was rudely told my item would be with me in 5 days, because I "couldn't see what he could on his system", still waiting. Really frustrated as I paid a premium for both the item and the p ...

  • steve crowhurst 26th Aug 2009

    Reviewer rating: 1 stars


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    I dont belive Bonthrone Bikes carry stock as they say they do and take payment b4 dispatch never use them again
    There r some very good sites out there but not this one.....

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    I bought the products from SBR Sports, if you call them (and you can get through), they answer as SBR and also Bonthrone bikes.

    It would take too long to list it all, in summary:

    1. Don't anser the phone - can take all day to get through - "staffing problems they told me" - no your problem, it is called busines
    2. Late paying money back
    3. Weeks to deliver, when they do, missing parts on the bike - then took two weeks to send the missing parts, after I called them
    4. Don't reply to emails
    5. B ...

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    I have to agree with all the comments regarding Bonthrone Bikes.

    Please be aware that this company also calls itself www.sbrsports.com

    I order a part, was then told it would be 3 weeks so cancelled. They have taken the payment not given a refund and do not respond to my emails.

    Avoid sbrsports at all costs!

  • Guest 10th Aug 2009

    Reviewer rating: 1 stars


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    Do not touch Bonthrone Bikes with a very very long stick. I placed an order for 3 'instock items'. I then got an email a week later saying one of the parts was out no longer stocked. I therefore choose another item instead. I was told this was also was no longer stocked, I wrote to them to cancel the order and told them to update their site. I then got another email saying one of the other items in the order would not be in stock for a month. I then phoned them up (which takes ages to get throug ...

  • Guest 27th Jul 2009

    Reviewer rating: 1 stars


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    Their website was not bad, but gave no real description of the multitude of gel saddles they were selling. So I called Bonthrone Bikes for advice. I was put through to a very helpful and knowledgeable sales person in their Fulham store. They discussed my needs and recommended this saddle. I asked if I could order through them or should return to their website. They recommended that I returned to their website as their 'till or ordering system was having problems'. I ordered the item on thei ...

  • Guest 17th Jul 2009

    Reviewer rating: 3 stars


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    Not great, but still nowhere near as bad as most of these reviews make out!!! In all fairness... my product was competitively priced, arrived safely, was shipped economically (to Australia), and I received exactly what I ordered. The bad news is that it simply took too long.. 8 weeks & 3 days, although again, in fairness I WAS told from the outset the item would take 4 weeks to order in, and given the option to cancel if this delay was unacceptable. I emailed 4 times, mostly after reading some o ...

  • Guest 16th Jul 2009

    Reviewer rating: 1 stars


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    Wrong amount of money was deducted from my account. When I tried to get a refund, communication from Bonthrone Bikes was very poor, and it took the threat of legal advice to get the matter sorted. Will not use them again.

  • Guest 7th Jul 2009

    Reviewer rating: 0 stars


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    The most unreliable, rude and appalling service I have ever had the 'pleasure' to deal with on the internet. Bonthrone Bikes are disorganised. They are amazing slow, send out misleading information and are gob smackingly rude when you try to ask about deliveries.