The Hut Reviews - www.thehut.com

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Latest Reviews

“Customer service not up to standard”

Written on: 10/08/2014 by walty410 (1 review written)

I ordered a Braun 799CC-6 Clean and Renew Wet and Dry on the 7th of august and paid for express delivery on the 8th when it item was still showing awaiting pick at lunch time. I send a message to ask when it was going to get picked for delivery. at 14.49 got a call to say that express did not cover Saturday delivery but they would upgrade my order and I would get it in the morning. when the order still showed awaiting picking on later on Friday I sent another message and said that I had been… Read Full Review

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“Don't do it. ”

Written on: 05/08/2014 by Jameski10 (1 review written)

I can not believe a company in this day and age does not have a telephone number I can contact them on, with a simple enquiry or a complaint. I ordered two tablets. I placed an order, had to verify my address for some reason before they would even place the order. I sent them the documents and it took them 72 hours before they dispatched the items. I waited and gave them the benefit of the doubt as I work in a Complaints Department. Finally they sent the items and there was only one tablet… Read Full Review

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“I should have read the reviews before ordering”

Written on: 03/07/2014 by Antwank182 (1 review written)

Not possible to get through to this online company by telephone, will not be buying from them again, nightmare experience… Read Full Review

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“Will never see that refund”

Written on: 13/06/2014

In February 2014 I purchased a summer jacket from The Hut. They sent me the wrong size so I sent it back using registered mail. Since I live in the Netherlands I had to pay for the return shipment and apparently they refund a portion of the return shipment fee. First of all, I've never seen that money returned to me. A month later, I've heard nothing from them, nor have I received any email confirmation that they've received the package. I had a tracking number so I checked it and it was… Read Full Review

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Aev1988's Comment

Written on: 18/06/2014

Can I suggest calling your bank or PayPal if you paid via them? I ordered a parka jacket last week from thehut and recieved an email 5 days later saying that due to a 'problem with processing my payment' my order would be 'cancelled soon'. I checked my bank account and the same day the email was sent to me, the amount was debited from my debit card. Essentially the email was sent and the payment put through.

I called my bank and spoke to someone there and they arranged to cancel my debti card just in case and dispute the transaction because I did not (and will not as my order was cancelled) recieve the goods that I paid for. I am giving TheHut a few days to respond to me, but I will probably send through my payment confirmation, the email I recieved saying my order was cancelled and correspondence I sent to TheHut to my bank and they will hopefully be able to get me a refund on my behalf. Hope this helps.

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Amsand7's Comment

Written on: 18/06/2014

Thanks for the info! Will give it a try...

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“Selling more then they have in stock”

Written on: 09/06/2014

Pre-ordered special edition of the game. Kept customer waiting and not contacting to inform the situation of the order. I had to send alot of query until i got reply that they had problem with supplier. Month and half later i receive package that contains normal version of the game and after my query they gave me code to make it "special edition", still no collective items. No compensation of waiting for what they dont have. Worst of all they didn't contact customer if they want to cancel… Read Full Review

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“The company that LIES to you!”

Written on: 29/05/2014 by Henoir99 (1 review written)

Beware with this company "next day delivery means the day after they decide to dispatch the product which will probably not be the same day they send the email to tell you it has been dispatched! I recently purchased a vacuum cleaner from The Hut and as they were offering free "next day delivery" by Yodel. As I have had dreadful experiences with Yodel I payed extra for the Premium "next day delivery service" by DPD. I received an email later that day to let me know it had been dispatched and… Read Full Review

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“What a rip off!!!!”

Written on: 20/05/2014 by nicholsonhouse (1 review written)

Buyer beware of this site. They will lure you in with promises of great deals and then not deliver. I ordered some underwear on a recent offer which state you would receive a free pair of jeans. To be fair the underwear was quite expensive for what it was but I weighed up the deal and figured that including the jeans it was a good deal. I received the underwear but the jeans did not arrive. I checked my account and found that the jeans had been cancelled so I contacted the Hut to query this… Read Full Review

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“Paypal payments always get cancelled”

Written on: 19/05/2014 by AbbieSchaefer281 (1 review written)

Paypal payment always get cancelled. Since april 4 was having problems with hut.com, terrible website, can you actualy buy anything from there?! If you want to get your password reminder you will just get a message saying that you don't have an account there! And that happens all the time now. Would not recomend to enyone if you actually want to get any of the stuff you order online. It was ok before. Now no point to use it… Read Full Review

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“Rating speaks for itself.”

Written on: 17/04/2014

I would agree with the negative reviews here. The idea that saving a small amount with The Hut goes out the window when you consider the poor customer service, pathetic delivery times and just general bad business practices. They are all about money grabbing and can't even be specific about the availability of a product. I wouldn't ever do business with them again and hopefully someone can find this useful in making their own decisions. Avoid at all costs… Read Full Review

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“spam, spam, spam”

Written on: 01/04/2014

if they've got your e-mail-address they'll send you spam nearly every day. no chance to unsubscribe… Read Full Review

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“"The Hut" are Pants”

Written on: 20/01/2014 by phillipehalsman (3 reviews written)

The way The Hut sell is to entice you into bulk buying for the discounts. I bulk bought several pairs of Bench boxer shorts. By the time I got round to the needing to add the last pair to my wardrobe it had passed 12 months. That pair was miss-stitched so they fell apart. Never worn and I informed The Hut. They couldn't care less. Even though by law they must sell goods fit for purpose they don't care. £10 Bench boxers never worn in the bin. Buy from the Hut if you want to find cheap clothing… Read Full Review

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Phillipehalsman's Response to phillipehalsman's Review

Written on: 20/01/2014

Sorry but this is a common experience

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“AVOID BUYING FROM AT ALL COSTS”

Written on: 20/01/2014 by lsr80 (1 review written)

Appalling company. After ordering an item of clothing worth £70, I found out it didn't fit on receiving it. I sent it back after obtaining a returns authorisation code, as instructed, but a week later I have no refund, and had no communication. I contacted customer service who confirmed the item had not yet been received. Surprise surprise - looks to be a common issue after looking at reviewcentre. I only wish I had looked here before buying from them. I have still yet to receive a… Read Full Review

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“Bestellung storniert, kein Geld zurück erhalten”

Written on: 17/01/2014

ABZOCKE Anfang Dezember 13 bestellt und bezahlt, kurz darauf die Mail dass die Bestellung storniert wurde. Seit dem Emails hin und her, sie antworten innerhalb 2 Tagen, wenigstens das. Aber noch immer kein Geld zurück bekommen... FINGER WEG… Read Full Review

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“poor customer service”

Written on: 15/01/2014 by alun32 (1 review written)

I purchased a beat box for christmas which was delivered immediately, upon opening and trying it was found to be faulty and i have now been emailing the company for over two weeks. They have arranged a courier twice which has been a non show, and their response is they will just organise again. I think this parcel would still be with me in 20 years time if i waited for their customer service department to organise. In my opinion i would not reccomend this company to buy anything from especially… Read Full Review

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“RUBBISH!!!!!!!”

Written on: 14/01/2014 by Angie4252 (1 review written)

So I purchased a mattress topper was meant to be sent courier left it out side on view !!!! Then you try contact the hut group impossible email only! So then you enventually get a message back the want you to sign a form to say you did not receive not having a printer this was impossible so had to wait for form then sign etc 2 weeks later you will get refund 3/5 working days it's now 6 working days and nothing I would not use ever again!!!!!!… Read Full Review

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“very bad experience.keep away from this company.”

Written on: 08/01/2014

very bad experience.keep away from this company… Read Full Review

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“Terribley untrustworthy company to deal with.”

Written on: 06/01/2014 by greengem (2 reviews written)

I bought a Tokyo Laundry Hoody with a free Crosshatch wallet in December and was informed when I received my Hoody that they were waiting for new stock in the wallets and there would be a delay. They eventually owned up last week that they aren't getting any more in and they cancelled the 'free' part of my order. I explained that the wallet was part of the deal, but I was pretty much told that, that was tough. Or in their words: " All our free gifts are limited and unfortunately this item is… Read Full Review

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“About time this Hut was shut.”

Written on: 05/01/2014

Just like to add my concerns about this Company and warn other potential customers. I suspect that if you are very lucky and the goods you purchase are acceptable you will be OK. However, attempting to return anything for refund is an absolute nightmare. Everything is made as difficult as possible. Obtaining a "unique returns authorisation number" is certainly a unique experience and then, of course, when the refund does not materialise, trying to get a worthwhile response from the "Customer… Read Full Review

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“Avoid at all costs”

Written on: 01/01/2014

Take note of the reviews throughout the internet, sadly I did not check first. Of the five items we purchased two were faulty and we have now been trying to obtain a returns authorisation for weeks. There is no telephone number that they will answer and emails are simply ignored. We regularly purchase on the internet and have never come across such a shocking company We are currently in the process of involving trading standards… Read Full Review

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“DONT BUY FROM THIS COMPANY”

Written on: 27/12/2013

clothes looks cheap, you cant get refund, dont buy it… Read Full Review

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