The Hut Reviews - www.thehut.com

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Latest Reviews

“Buy Elsewhere”

Written on: 08/02/2017 by RWChase (1 review written)

Ordered and received a Blue-ray DVD I had been searching for over a period of a month. Was so glad to find it on The Huts website. When I received it, it would not play on either of my players. Found out that it was zone coded for the UK, where this company is from. Asked for a return and refund and they refused because the disc had been removed from its original wrapping. I'll never shop on this site again and I will tell as many folks a I can that they are risking the lost of all dollars… Read Full Review

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“The Most Frustrating, Terrible Company EVER.”

Written on: 15/12/2016 by RodneyDrake232 (1 review written)

I was so stoked to purchase from this company and ordered several hundred dollars worth of merchandise during their Black Friday sale. After 2 weeks of no word about my order, I searched to find a customer service number or email and found there was none. I tried to communicate via my account and found that I was locked out of my account. With no customer service to turn to...who could I get to reset my account? NO ONE. They just have my money in limbo with no word about my order. I thought to… Read Full Review

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“Avoid at all costs”

Written on: 07/12/2016 by Jgreg2000 (1 review written)

I've had the worst experience ever buying from the hut. I bought an iPad 2 and when the order was not dispatched on date, I start process of enquiry. Got sent from pillar to post with absolute nonsense about them having no idea when they would be getting in stock. It's December 2016, before xmas... they don't know for 10 days when they getting stock! Reficulous, do they think we are idiots!!?? I have wasted 10 days being messed around with the only option being given by them as to cancel now!!… Read Full Review

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“Never delivered - essentially stolen £81 from me”

Written on: 27/11/2016 by LuciaHouston (1 review written)

Ordered shoes on 07/11. Supposed to be delivered on 11/11. Nothing ever materialised. They claim they are discussing with Royal Mail but I've had no further contact for days. It will be two weeks late tomorrow and as far as I can tell they are doing nothing about it. At this point, they have just taken my money and given nothing in return. It is not the customer's issue that there was a 'problem' with delivery - they should refund or replace instantly. AVOID. It may seem cheaper but it's not… Read Full Review

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“very irresponsible way of doing business”

Written on: 24/11/2016 by Desirae285 (1 review written)

I shopped twice on this site and both experiences are bad. There was an item missing in the parcel for the first time I shopped. I found that was missing when I open the parcel. After contacting the CS, it turned out that they got that item out of stock. In such situation, I expect the seller should tell me in the first place once they notice that but not just send an incomplete order without a word and leave it to the customers. It makes me feel they are kind of taking a chance that you missed… Read Full Review

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“Don't ever use them. It's not worth it”

Written on: 05/08/2016

I will never use the hut again. They have wrong pictures of the items you procure and then you have to send it back. Fair enough, everyone makes mistakes but they never took any responsibility, it was just another return for them. When I finally got around to send it back, at my own expense, they simply redelivered the same item again. Having put them on notice they just send me the same old return email again. What a bunch of jokers with no care of their customers… Read Full Review

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“DVD's will not play in USA. ”

Written on: 25/05/2016

This is a terrible place to order Dvd. They will not play in the United States. Say Region Error. You don't know this until you try to play the dvd. It won't play. Then customer service says no return or refund because you have opened the package. It was forty dollars. That's bull. Don't order from The Hut. Poor public relations. Stars won't clear on rating entered 1 in error… Read Full Review

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“DVD SCHEME- Buyer Beware”

Written on: 05/04/2016 by JamarionMcFarland (1 review written)

The Hut is operating a huge DVD scheme. They are based outside the U.S. and are selling DVDs that are manufactored and cannot be viewed on DVD players and other devices in the U.S. The Hut does not offer a refund on these purchases as they claim the website clearly indicates what regions of the world the DVDs can be viewed. Unfortunately, consumers in the U.S. and other places do not know this region coding even exists… Read Full Review

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“You can't call them and they are totally dishonest -...”

Written on: 09/01/2016 by OliverHoffman (1 review written)

Just don't ,just don't be tempted to use this company. Pay extra, go to a local shop, do anything because dealing with them is a NIGHTMARE!!! Oh and you'll be out of pocket with this lot of pirates… Read Full Review

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“Shockingly bad customer service”

Written on: 22/12/2015 by Garza487 (1 review written)

I ordered 2 of the same item on 27th Nov - Christmas presents for children. One arrived on its own in a box about a week later, with no despatch note. As far as The Hut was concerned, the order was dealt with, even though I had only received half my order. Nearly a month later, after repeated messages, emails, signing and sending of documents (I've NEVER had to do that before for a missing item) and waiting, I still haven't received the item, and given it's now Christmas, I've had to go and… Read Full Review

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“Two broken pots from The Hut”

Written on: 22/11/2015

I first ordered an item (a teapot) from them on Oct 1. It is now Nov 19. I have since received two broken teapots and series of confusing emails from them. After I received the second broken teapot, I requested a replacement. They never got the message, even though there is a record of it in their unwieldy "Customer Service Contact Centre." Now they're saying the item is out of stock. It is unprofessional. Steer clear… Read Full Review

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“Shocking - Do not Use !”

Written on: 07/10/2015 by Brezipool (1 review written)

Ordered a PS4, next day delivery, went to check order next morning, nothing !! account said I did not exist, I have email to prove order was placed. I've had numerous online requests to advise what has happened, still no answer 5 days later. Lucky no money has been taken yet !! … Read Full Review

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Brezipool's Response to Brezipool's Review

Written on: 08/10/2015

lol. This was the reply....

Thank you for getting in touch about your order.

Unfortunately this order has been cancelled due to not meeting our security requirements.

Sorry for any inconvenience this has caused.

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“Totally not interested ”

Written on: 05/10/2015 by Harrydolan (1 review written)

So I take up the offer of 'Buy the camouflage shorts' & reiecve a Brace soul padded jacket for free!! Shorts ordered & jacket ordered in size L.. Package arrives - shorts are ok Jacket is size M. I email (because you can't ring them) to say Jacket is incorrect size. I send back the jacket (at cost to me) requesting size L.. Wait 3 weeks then get reply to my email of 'we've refunded your purchase' a lie - they've not refunded anything, they have simply taken back the free gift & their excuse was… Read Full Review

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“AVOID AT ALL COST”

Written on: 14/08/2015 by JPerez (1 review written)

I had ordered a DVD from them and had no idea that it was considered a different region. I never knew of any dvd's wouldn't be watchable by region. Why would they sell a dvd to someone in the US, that clearly will not work. And when I requested to return it. given that I was never able to actually watch it or use it, they said they could not sense it wasn't in "mint condition". Its a damn dvd! it doesn't have to be in mint condition to be watchable in the UK. They would not honor a refund… Read Full Review

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“absolutely rubbish stuff. online listings and images...”

Written on: 22/06/2015 by Giovanny29 (1 review written)

absolutely rubbish stuff. online listings and images are misleading. pathetic customer service. WASTE OF TIME. AVOID!!!!!!!!!!!… Read Full Review

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“NO CANCELLATION AVAILABLE 5 MINS AFTER ORDERING, DON'T...”

Written on: 19/05/2015 by iandavid (2 reviews written)

ORDERED AN ITEM BUT CANCELLED AFTER A FEW MINUTES IT DUE TO POSTAGE BEING NEXT DAY DELIVERY. REORDERED IT 10 MINS LATER THEN RECIVED AN EMAIL TO SAY COULDN,T CANCEL FIRST ORDER. THEN TRIED TO CANCEL 2ND ORDER BUT WAS IGNORED. TRIED TO PHONE BUT CUT OFF AFTER A SECOND. BOMBARDED THEM WITH E MAILS TO SAY CANCEL ONE OF THE ORDERS TOO NO AVAIL. TOLD BY ONE EMAIL NEXT DAY IT WAs too late to cancel. NOW WILL HAVE TO RETURN AT MY COST I EXPECT AND AM WORRIES ABOUT BEING REFUNDED … Read Full Review

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“dodgy website and dodgier customer 'service'”

Written on: 18/05/2015 by Kara302 (1 review written)

I have now had two issues with this. First time was I placed an order which was above the amount it was stating got me free delivery. I got to checkout and was being charged. I placed the order and thought, I'll raise it as a query and they'll correct the error but no I was basically told I was wrong and it hadn't said that amount, the free delivery threshold was higher and I hadn't met it. When I went back on the site hey presto they'd updated it. Second time, this week, I get an email with an… Read Full Review

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“Brilliant”

Written on: 21/04/2015 by Charless160 (1 review written)

Bought a pair of top end Headphones, and saved a fortune from this company. They retail for 330 everywhere else, and I paid 150. I was really nervous after reading the other reviews, but the product arrived the very next day. My personal experience is very positive… Read Full Review

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“Don't Use. Customer Service is a Joke”

Written on: 05/01/2015 by Mrsmudger (1 review written)

We ordered a Dyson vacuum and paid £250. A good price for the advertised item and it was delivered quickly... except the item delivered was not the one that was ordered- it was an inferior model. There is no contact number for customer service- the only contact is via email. They take days to respond to each message and the answers are just crazy- they don't address the issue, let alone offer to fix it and then they close the inquiry. Other reviewers talk of it being impossible to get… Read Full Review

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“Customer services ”

Written on: 01/01/2015 by Jaime467 (1 review written)

Customer Services are not reachable and reply to you with a queries long after your emails. There is no phone number to call either. I brought a jacket that was allegory size medium but in fact small. Had to request redound as company don't do exchanges! I ordered another one bigger size . Few minutes after I placed order I cancelled it because price drooped significantly so I could get it cheeper. Most annoying thing is that 2 minutes after my purchase and straight away cancellation they send… Read Full Review

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