The Hut Reviews - www.thehut.com

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Latest Reviews

“Rating speaks for itself.”

Written on: 17/04/2014

I would agree with the negative reviews here. The idea that saving a small amount with The Hut goes out the window when you consider the poor customer service, pathetic delivery times and just general bad business practices. They are all about money grabbing and can't even be specific about the availability of a product. I wouldn't ever do business with them again and hopefully someone can find this useful in making their own decisions. Avoid at all costs… Read Full Review

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“spam, spam, spam”

Written on: 01/04/2014

if they've got your e-mail-address they'll send you spam nearly every day. no chance to unsubscribe… Read Full Review

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“"The Hut" are Pants”

Written on: 20/01/2014 by phillipehalsman (3 reviews written)

The way The Hut sell is to entice you into bulk buying for the discounts. I bulk bought several pairs of Bench boxer shorts. By the time I got round to the needing to add the last pair to my wardrobe it had passed 12 months. That pair was miss-stitched so they fell apart. Never worn and I informed The Hut. They couldn't care less. Even though by law they must sell goods fit for purpose they don't care. £10 Bench boxers never worn in the bin. Buy from the Hut if you want to find cheap clothing… Read Full Review

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Phillipehalsman's Response to phillipehalsman's Review

Written on: 20/01/2014

Sorry but this is a common experience

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“AVOID BUYING FROM AT ALL COSTS”

Written on: 20/01/2014 by lsr80 (1 review written)

Appalling company. After ordering an item of clothing worth £70, I found out it didn't fit on receiving it. I sent it back after obtaining a returns authorisation code, as instructed, but a week later I have no refund, and had no communication. I contacted customer service who confirmed the item had not yet been received. Surprise surprise - looks to be a common issue after looking at reviewcentre. I only wish I had looked here before buying from them. I have still yet to receive a… Read Full Review

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“Bestellung storniert, kein Geld zurück erhalten”

Written on: 17/01/2014

ABZOCKE Anfang Dezember 13 bestellt und bezahlt, kurz darauf die Mail dass die Bestellung storniert wurde. Seit dem Emails hin und her, sie antworten innerhalb 2 Tagen, wenigstens das. Aber noch immer kein Geld zurück bekommen... FINGER WEG… Read Full Review

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“poor customer service”

Written on: 15/01/2014 by alun32 (1 review written)

I purchased a beat box for christmas which was delivered immediately, upon opening and trying it was found to be faulty and i have now been emailing the company for over two weeks. They have arranged a courier twice which has been a non show, and their response is they will just organise again. I think this parcel would still be with me in 20 years time if i waited for their customer service department to organise. In my opinion i would not reccomend this company to buy anything from especially… Read Full Review

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“RUBBISH!!!!!!!”

Written on: 14/01/2014 by Angie4252 (1 review written)

So I purchased a mattress topper was meant to be sent courier left it out side on view !!!! Then you try contact the hut group impossible email only! So then you enventually get a message back the want you to sign a form to say you did not receive not having a printer this was impossible so had to wait for form then sign etc 2 weeks later you will get refund 3/5 working days it's now 6 working days and nothing I would not use ever again!!!!!!… Read Full Review

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“very bad experience.keep away from this company.”

Written on: 08/01/2014

very bad experience.keep away from this company… Read Full Review

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“Terribley untrustworthy company to deal with.”

Written on: 06/01/2014 by greengem (2 reviews written)

I bought a Tokyo Laundry Hoody with a free Crosshatch wallet in December and was informed when I received my Hoody that they were waiting for new stock in the wallets and there would be a delay. They eventually owned up last week that they aren't getting any more in and they cancelled the 'free' part of my order. I explained that the wallet was part of the deal, but I was pretty much told that, that was tough. Or in their words: " All our free gifts are limited and unfortunately this item is… Read Full Review

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“About time this Hut was shut.”

Written on: 05/01/2014

Just like to add my concerns about this Company and warn other potential customers. I suspect that if you are very lucky and the goods you purchase are acceptable you will be OK. However, attempting to return anything for refund is an absolute nightmare. Everything is made as difficult as possible. Obtaining a "unique returns authorisation number" is certainly a unique experience and then, of course, when the refund does not materialise, trying to get a worthwhile response from the "Customer… Read Full Review

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“Avoid at all costs”

Written on: 01/01/2014

Take note of the reviews throughout the internet, sadly I did not check first. Of the five items we purchased two were faulty and we have now been trying to obtain a returns authorisation for weeks. There is no telephone number that they will answer and emails are simply ignored. We regularly purchase on the internet and have never come across such a shocking company We are currently in the process of involving trading standards… Read Full Review

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“DONT BUY FROM THIS COMPANY”

Written on: 27/12/2013

clothes looks cheap, you cant get refund, dont buy it… Read Full Review

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“they have no customer support at all ”

Written on: 21/12/2013

I ordered a item for Christmas going on there web site that says next day delivery I ordered on the 19th Thursday at 10.30am Friday afternoon my parcel had not left the building according the tracking number they had given me?? you can only contact them via email no phone number I asked them what is going on they replied they have refunded the shipping costs and ignored the question on where is my parcel emailed again asking when I will get the parcel again they gave me the tracking number… Read Full Review

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“The hut wont exchange the item they sent me in error”

Written on: 19/12/2013

I recently bought a jacket with the hut and was offered free jeans that they stated were designer and cost £ 55. When I got them, they had sent the wrong size, they sent a large instead of the ordered extra large - 38. When I asked them to exchange they told me they wouldn't even though it was there error. To be honest . We all know that this is not a free gift at all as the jacket in question was overpriced, so in effect I have bought these jeans but at lower cost as you get nothing for… Read Full Review

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“WORST!! PLEASE READ TO SAVE YOUR MONEY-WORST...”

Written on: 11/12/2013 by sl14k (1 review written)

I usually never use these random sites and stick with amazon or john lewis or something reliable when it comes to electronics. Instead I got sucked in to buying a Wii U console from the hut because of the price. Paid for item and premium delivery. Item arrived on time I was a happy customer. When I opened the box, I noticed a Nintendo repairs service leaflet in addition to the console. I was like that is weird. Turned on console. Blue light of death. Faulty. There is NO way to contact these… Read Full Review

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“Didn't make good on offer”

Written on: 02/12/2013

Ordered a jacket (Bellfield Men's Hugo Tweed Wool Hunting Jacket - Oatmeal - L - 75001) because it had an offer of a free pair of jeans (Crosshatch Mens Rockford Mid Rise Belted Denim Jeans - Dark Wash - 36S 36S Dark Wash -Jeans [Clothing/Men/Clothing] - in theory worth £45) with purchase (Discount: Free Jeans With Jackets & Blazers) and there was free shipping (to Bulgaria). The jacket was about £42 which was a hefty price but the offer of a free pair of jeans was good enough to consider it… Read Full Review

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“Appaling customer service”

Written on: 15/11/2013

These guys are OK is everything goes well but as soon as something is wrong......uh oh. Lots of spam emails & they don't unsubscribe when asked. I ordered an item which was in a promotion but they charged the full price. You can't email them or phone them... you have to use their message service which they can hide behind. I explained the problem, I had ordered an item in a 50off50 (50% off 50 items their editor had picked)but didn't get the 50% off. Reply, that's because you didn't spend… Read Full Review

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“The worst ever”

Written on: 08/11/2013 by hibees0762 (1 review written)

Ordered a jumper that was to big, sent it back for refund, but after numerous emails i keep getting the same reply. "Item Not Received please send proof of postage"... After doing this, i've still not received my refund. Please take note of other reviews and stay away… Read Full Review

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“never sent me my order !!!”

Written on: 06/11/2013 by manname (1 review written)

Garbage! Stay away from them!… Read Full Review

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“Spam and more Spam”

Written on: 04/11/2013 by yabbyou (4 reviews written)

All they do is send spam emails dont get involeved with them… Read Full Review

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