The Hut Reviews - www.thehut.com

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Latest Reviews

“absolutely rubbish stuff. online listings and images...”

Written on: 22/06/2015 by Giovanny29 (1 review written)

absolutely rubbish stuff. online listings and images are misleading. pathetic customer service. WASTE OF TIME. AVOID!!!!!!!!!!!… Read Full Review

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“NO CANCELLATION AVAILABLE 5 MINS AFTER ORDERING, DON'T...”

Written on: 19/05/2015 by iandavid (2 reviews written)

ORDERED AN ITEM BUT CANCELLED AFTER A FEW MINUTES IT DUE TO POSTAGE BEING NEXT DAY DELIVERY. REORDERED IT 10 MINS LATER THEN RECIVED AN EMAIL TO SAY COULDN,T CANCEL FIRST ORDER. THEN TRIED TO CANCEL 2ND ORDER BUT WAS IGNORED. TRIED TO PHONE BUT CUT OFF AFTER A SECOND. BOMBARDED THEM WITH E MAILS TO SAY CANCEL ONE OF THE ORDERS TOO NO AVAIL. TOLD BY ONE EMAIL NEXT DAY IT WAs too late to cancel. NOW WILL HAVE TO RETURN AT MY COST I EXPECT AND AM WORRIES ABOUT BEING REFUNDED … Read Full Review

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“dodgy website and dodgier customer 'service'”

Written on: 18/05/2015 by Kara302 (1 review written)

I have now had two issues with this. First time was I placed an order which was above the amount it was stating got me free delivery. I got to checkout and was being charged. I placed the order and thought, I'll raise it as a query and they'll correct the error but no I was basically told I was wrong and it hadn't said that amount, the free delivery threshold was higher and I hadn't met it. When I went back on the site hey presto they'd updated it. Second time, this week, I get an email with an… Read Full Review

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“Brilliant”

Written on: 21/04/2015 by Charless160 (1 review written)

Bought a pair of top end Headphones, and saved a fortune from this company. They retail for 330 everywhere else, and I paid 150. I was really nervous after reading the other reviews, but the product arrived the very next day. My personal experience is very positive… Read Full Review

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“Don't Use. Customer Service is a Joke”

Written on: 05/01/2015 by Mrsmudger (1 review written)

We ordered a Dyson vacuum and paid £250. A good price for the advertised item and it was delivered quickly... except the item delivered was not the one that was ordered- it was an inferior model. There is no contact number for customer service- the only contact is via email. They take days to respond to each message and the answers are just crazy- they don't address the issue, let alone offer to fix it and then they close the inquiry. Other reviewers talk of it being impossible to get… Read Full Review

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“Customer services ”

Written on: 01/01/2015 by Jaime467 (1 review written)

Customer Services are not reachable and reply to you with a queries long after your emails. There is no phone number to call either. I brought a jacket that was allegory size medium but in fact small. Had to request redound as company don't do exchanges! I ordered another one bigger size . Few minutes after I placed order I cancelled it because price drooped significantly so I could get it cheeper. Most annoying thing is that 2 minutes after my purchase and straight away cancellation they send… Read Full Review

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“no contact numbers only 1 is a recoded message ”

Written on: 24/12/2014 by Jayviong99 (1 review written)

Item didn't turn up and even after yodel admitted they lost the item still no replacement or refund not to mention takes them two days think of another way to delay any action avoid like the plague… Read Full Review

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“Rubbish Customer service”

Written on: 24/12/2014

We ordered a jumper in an XL in plenty of time to get before Christmas. Top arrived and inside was a Medium, they then wanted a photo of incorrect item, then had to return item and we asked for a replacement. Constantly contacted their customer service team over the following week, saying wanted a replacement and in time for Xmas. However, no jumper and find ourselves three working days before Xmas without he jumper. Shocking customer service and now had an email saying they are sending a… Read Full Review

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“Service I think not”

Written on: 16/12/2014 by AdamNordone (1 review written)

I ordered a lot of goods from Thehut.com for wedding gifts and christmas presents this year. One of the main reasons I used this website was that they had such a great range of unique/quirky gifts. Also the added benefit of next day delivery. It has now been three weeks and I have still not received my goods. The Hut group have blamed their courier company (DPD) and have only sent me automated email responses. There is no customer service contact number for the Hut Group so be aware if you… Read Full Review

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“do not use”

Written on: 12/12/2014 by Alec38 (1 review written)

dont send goods, blame everyone but themselves, do not respond to emails, still sitting with my mney as they wont refund even though tracking info states they still have item!… Read Full Review

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“their business practice”

Written on: 21/11/2014 by Spears466 (1 review written)

i am a retired dealer i have met firms like this before they are good at marketing and talking if what you order they have at the time you will get it if not you get the nearest thing if you dont like YOU AINT GETTING YOUR MONEY BACK and when it all goes pear shaped we fold and start a new company… Read Full Review

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“Inept customer service”

Written on: 05/11/2014 by Diabach56 (4 reviews written)

Really you could not get a worse company for deplorable customer service, they make you jump through hoops and prolong simple solutions because they have no intention to solve issues when they rear their ugly heads. I sent back items of clothing that were not acceptable, too small and "marked with stains", I sent them back to the returns address within one hour of actually receiving them, and now it begins....... Their website is very obstructive (deliberately) to force you to give in? Well… Read Full Review

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“Do not shop at Thehut.com!!!!!!!!!”

Written on: 02/10/2014 by ow2012 (1 review written)

The worth customer service ever.... I should have read the review before, they do not know how to handle customer queries.. there message system is not working well and most of the time you can not use it, and they don't have another way yo contact them.... I receive a damage item a month ago and still did not get a Reasonable answer or reasonable solution. So do yourself a favour and don't buy there … Read Full Review

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“Don't shop here”

Written on: 11/09/2014 by Myaj128 (1 review written)

I bought a orginal penguin jacket which was blue and purple it cost me £47.99 and about 7 days later I received the package and it was the completely wrong one. I tried to ring there number it doesn't work and then I spoke to them on Facebook and it took them 2 days to reply to my message and it took 3 weeks for me to get my money back So I would not buy anything off this sight !!… Read Full Review

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“Bogus stock”

Written on: 05/09/2014

I placed on order on 31/8 and got an email acknowledging. Next day I got an email 'confirming' my order had been cancelled! I tried to phone them on the number advertised on their website during advertised opening hours but clearly there are no 'opening hours' as this number just plays a recorded message and disconnects your call! I thought businesses were not allowed to hide behind a website and had to have real contact telephone number? Having read other reviews, I've come to the conclusion… Read Full Review

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“Customer service not up to standard”

Written on: 10/08/2014 by walty410 (1 review written)

I ordered a Braun 799CC-6 Clean and Renew Wet and Dry on the 7th of august and paid for express delivery on the 8th when it item was still showing awaiting pick at lunch time. I send a message to ask when it was going to get picked for delivery. at 14.49 got a call to say that express did not cover Saturday delivery but they would upgrade my order and I would get it in the morning. when the order still showed awaiting picking on later on Friday I sent another message and said that I had been… Read Full Review

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“Don't do it. ”

Written on: 05/08/2014 by Jameski10 (1 review written)

I can not believe a company in this day and age does not have a telephone number I can contact them on, with a simple enquiry or a complaint. I ordered two tablets. I placed an order, had to verify my address for some reason before they would even place the order. I sent them the documents and it took them 72 hours before they dispatched the items. I waited and gave them the benefit of the doubt as I work in a Complaints Department. Finally they sent the items and there was only one tablet… Read Full Review

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“I should have read the reviews before ordering”

Written on: 03/07/2014 by Antwank182 (1 review written)

Not possible to get through to this online company by telephone, will not be buying from them again, nightmare experience… Read Full Review

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“Will never see that refund”

Written on: 13/06/2014

In February 2014 I purchased a summer jacket from The Hut. They sent me the wrong size so I sent it back using registered mail. Since I live in the Netherlands I had to pay for the return shipment and apparently they refund a portion of the return shipment fee. First of all, I've never seen that money returned to me. A month later, I've heard nothing from them, nor have I received any email confirmation that they've received the package. I had a tracking number so I checked it and it was… Read Full Review

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Aev1988's Comment

Written on: 18/06/2014

Can I suggest calling your bank or PayPal if you paid via them? I ordered a parka jacket last week from thehut and recieved an email 5 days later saying that due to a 'problem with processing my payment' my order would be 'cancelled soon'. I checked my bank account and the same day the email was sent to me, the amount was debited from my debit card. Essentially the email was sent and the payment put through.

I called my bank and spoke to someone there and they arranged to cancel my debti card just in case and dispute the transaction because I did not (and will not as my order was cancelled) recieve the goods that I paid for. I am giving TheHut a few days to respond to me, but I will probably send through my payment confirmation, the email I recieved saying my order was cancelled and correspondence I sent to TheHut to my bank and they will hopefully be able to get me a refund on my behalf. Hope this helps.

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Amsand7's Comment

Written on: 18/06/2014

Thanks for the info! Will give it a try...

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“Selling more then they have in stock”

Written on: 09/06/2014

Pre-ordered special edition of the game. Kept customer waiting and not contacting to inform the situation of the order. I had to send alot of query until i got reply that they had problem with supplier. Month and half later i receive package that contains normal version of the game and after my query they gave me code to make it "special edition", still no collective items. No compensation of waiting for what they dont have. Worst of all they didn't contact customer if they want to cancel… Read Full Review

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