The Hut www.thehut.com Reviews
Latest Reviews
★☆☆☆☆
“Terrible customer services”
Written on: 19/05/2013
Once they have your cash, that is it. If you try to return something the website takes you round in circles. When you finally get to a point where you can send an email it is ignored completely. Still trying to get a reply. Avoid them would be my advice as there are so many choices out there they do not deserve your custom. (read more)
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★☆☆☆☆
“NEVER AGAIN”
Written on: 09/05/2013
1) Goods did not arrive on time (still haven't arrived in fact)! 2) There is not one contact telephone number for them. 3) I've not received a reply to ANY of my emails chasing my order. 4) I WOULD NEVER EVER USE THIS COMPANY AGAIN! (read more)
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★★☆☆☆
“ Took my money - did not deliver.”
Written on: 22/04/2013
It is now 54 days since I ordered 2 hoody tops from The Hut and only one turned up. I have contacted customer support and not had a satisfactory reply, another hoody or a refund. NOT GOOD ENOUGH. Cheap but awful customer service. Be warned. (read more)
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★☆☆☆☆
“Hilarious Customer "Service"”
Written on: 19/04/2013
I have ordered a pair of boots from The Hut and this is where the fun began... When filling in my address, I missed to notice that there is no "City" in their webform, therefore, my delivery details came up with no city. I have immediately updated my profile, adding the city name before the street address and checked my order. As it was "Processing", I thought this is the best moment to contact the customer support and let them know about the lapse. However, they've replied that once an... (read more)
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★☆☆☆☆
“FAKE ITEMS- DO NOT USE THIS COMPANY”
Written on: 04/04/2013
Ordered a Ecko polo due and once delivered was obvious it was a fake item. Garment labels did not match up on the top and inside, and tags were not as they would be on origional items. Very poor. (read more)
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★☆☆☆☆
“Just Avoid.”
Written on: 28/03/2013
If you like gambling then by all means order from this website, and their sister site Zavvi, for upon opening your package that arrived weeks late you will find you may not have recieved what was advertised on the website. And if you decide you do not want to keep your inferior product be prepared to spend the next few months embroiled in a tug of war for your money back. I cannot understand how the people who run this company don't look at all of these reviews and do not feel a sense of... (read more)
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★☆☆☆☆
“Imagine unhelpful.....and then some.”
Written on: 28/03/2013 by Nothappychappy444
This company is very good at taking your money, but come the time of returning an item and needing an RMA number to do so, then good luck ! Typical of a dodgy internet startup with no interest in customer service. Stick to Amazon; I've never had a problem ! (read more)
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★★☆☆☆
“Worst Customer Service ever”
Written on: 27/03/2013 by cosmin_dusleag (1 review written)
I purchased several times from them, but the problems started when I had to return a faulty item. I got the money back, but they promised to return my shipping fee also, they never did this. Their customer service is a JOKE. (read more)
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★☆☆☆☆
“bad”
Written on: 23/03/2013 by tetra80
i find with hindsight this group is very misleading in their selling . but more so with their adverts for job vacancies. perminant does not mean that. it means when you get to near to the end of your 3 month contract trial period they give you a weeks notice. despite never being late or any sickness. saves them having to pay any hols or sickness pay. gives them a wide berth... to get more agency in at 0 contract hrs. (read more)
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★☆☆☆☆
“worst customer service EVER!”
Written on: 20/03/2013 by simo13 (1 review written)
after failing to deliver the goods in january, and their courier site clearly stating they were .returned to send. I have had no response to emails, there seems to be no direct number to call them ... the number on the website just directs you to email... i actually feel like I have been MUGGED by them. steer clear consumers ... they are just dreadful to deal with. Its almost April... I still have no idea where my purchase is... and they have taken my money. (read more)
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Showing 1 - 10 of 307 Reviews
★☆☆☆☆
“Would NOT recommend !!”
Written on: 18/03/2013
Somethings are too good to be true... and The Hut is one of them! I had part of my order cancelled, which meant I could not benefit from the discount,which originally was a great deal! (there reasoning was that they had made a mistake - on their part- and falsely advertised!) The cancellation then cost me more than original price for one item! When they notified me about the cancellation, there was no option to cancel the full order. When they replied to me saying the cancellation was in... (read more)
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★☆☆☆☆
“BAD SERVICE”
Written on: 18/03/2013
The website THE HUT has a bad service. I have ordered a game in beginning of December, and until today have not received. They don't give anwers to the customer, they only reply after we send several emails, but continue to give no information. Don't buy at this website. (read more)
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★☆☆☆☆
“The level of customer service for this website is painful”
Written on: 16/03/2013
Woefully inadequate customer service. Pathetic quality product. Dead links in key areas of their website. A joke masquerading as a company. (read more)
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★☆☆☆☆
“AVOID AVOID AVOID”
Written on: 15/03/2013
I have a suspicion this company is about to go bust. Always a dead give away whent there is no telephone number to contact customer services and their online messages are few and far between. Order has not arrived after courier claims it was. AWFUL COMPANY PLEASE IF YOU HAVE COMMON SENSE AVOID LIKE THE PLAGUE!!! (read more)
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★☆☆☆☆
“Appalling Customer Service”
Written on: 25/02/2013 by Lulu265 (1 review written)
After reading the numerous complaints, I have also experienced the same problems when ordering from this company. I intend contracting Rip of Britain at the BBC to investigate this company to get some answers, I urge you to consider contacting them too. Only put 1 star as I couldn't post complaint without rating. (read more)
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★☆☆☆☆
“Would give zero stars if I could”
Written on: 21/02/2013 by NickiElliott
I ordered an item on express delivery (next day) and paid extra. I received an email stating that the order was despatched but when I tracked the order almost 24 hours later (halfway through the day it was due to be delivered), the courier website did not recognise the number. On telephoning the courier, they confirmed that The Hut had printed a label but not asked them to collect the item. Not impressed as it was my daughter's birthday present for the day after tomorrow and have limited... (read more)
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★☆☆☆☆
“Matthew Moulding is failing as CEO of this group.”
Written on: 20/02/2013
This company clearly does not spend enough on customer service. They really have got their business model so wrong. If you are an investor it's time to start taking a very close look at the operational management. thehut brand is being undermined. Act now and you might save it. (read more)
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★☆☆☆☆
“Worst experience I have ever had”
Written on: 19/02/2013
If I could award less than one star I would. I have had an unresolved query with this company now for 6 weeks. It all started with the Hut supplying completley the wrong item. This was promptly returned the same day with a delivery receipt.After 10 days and no responce I contacted them again and surprise surprise they claimed nion receipt. Clearly I expected this as thought a company that cant dispatch the correct item would not be able to recieve an item either. I have repeatley e mailed... (read more)
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★☆☆☆☆
“Joke of a company!! Little more than thieves! ”
Written on: 18/02/2013
Received groupon item late but had to pick up from depot. Needed a different size so had to call CS for a returns code. Tried three times holding for 30mins at a time. Just sent item back to returns unit with a fully detailed note as getting through on phone was impossible. Sent them an online message tellin them this. They send me an message saying that 'the refund' will be processed in 3 to 5 working days. Didnt ask for refund. By this time I was ready to cut my loses as accespt the... (read more)
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★☆☆☆☆
“Delivery and customer service so wrong!”
Written on: 16/02/2013
Ordered 3 items on 22/11/2012. All items say despatched on 24/11/12. On 06/12 I recvd an item which I never ordered! There phone lines are are disgrace. You hardly ever get through. When I managed to get through after recving the wrong item, the guy didn't know what to do. he kept repeating the same ' you have to wait 10 days before we can arrange a refund or to resend the item' I was actually ringing to find out what they wanted me to do with the coat they had sent me! I called back on... (read more)
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Showing 11 - 20 of 307 Reviews
★☆☆☆☆
“Poor delivery bad customer service”
Written on: 15/02/2013
This is the second time I have used "The Hut" and will now be the last. I have waited over two weeks for an item, not they tell me they are out of stock. Don't reply to emails. Have to wait for ever for them to answer the customer support lines (at 5p / minute). Don't use!!!!! There are so many good sites out there, so why would you waste your time. What may seem 50p cheaper will be blown after 10 minutes on their support line :) (read more)
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★☆☆☆☆
“Disgraceful Company.”
Written on: 15/02/2013
Where do you start with The Hut? They make it virtually impossible to find their returns online, having to in the end contact them for a 'returns number' over the phone, on an 0845 number @0.05p a minute. This of course is at least a 20-30 minute wait until someone answers. Phoned them in the end 3 times, costing me a total of £4.50 in calls that'll never get back. The whole returns policy is cloak and dagger and VERY precise on there part, hoping of course you send something back slightly... (read more)
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★☆☆☆☆
“Truly Astonishly Bad Customer Service”
Written on: 12/02/2013
Avoid this company's websites at all costs! A complete lack of customer service management when something goes wrong. Waited over a month for an order - which never arrived. Have been refunded today, however would love some kind of explanation or apology from them, just something to justify why it was so poor would help restore my faith. OFten emails would go unanswered for days. When the responses came they were templated & didn't actually read what i had take the time to write. I actually... (read more)
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★☆☆☆☆
“Absolute rubbish customer service. ”
Written on: 04/02/2013 by Dave6956
This company is awful if you want to send anything back. They never reply to emails, and if you try to call them you are charged a fortune as you are always on hold. I will never buy off these again after taking weeks to get refunded once items sent back. Absolute rubbish customer service (read more)
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★☆☆☆☆
“Please avoid at all costs! Listen to the reviews!”
Written on: 31/01/2013 by PJJ1979 (1 review written)
Don't be deceived by the website and the attractive prices! I have been trying to return shoes to exchange for a different size, and for this you need to request an authorisation number and address. This has to be done through an online message portal as you cannot call themdirectly. I have now done this 3 times without response and I am worried it will go beyond the 14 day return period. The only response I have had is from care@thehut.com who say that they cannot help and I have to submit... (read more)
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★☆☆☆☆
“Pathetic, pointless incompetent,..”
Written on: 30/01/2013 by DevilsAdvocate
One would have thought that an organisation whose group marketing banner is 'The Hut Group - Attention to Retail' (presumably said in jest rather than context)would make a better effort at some form of diligence. The group is made up in part of some e.businesses that I have dealt with very happily in the past(Mankind and I Want One of Those,..) so one may assume that they have been bought out by the Group. Reading other people's experience on this mob I am almost happy that my negative... (read more)
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★☆☆☆☆
“Should be closed down - Untrustworthy”
Written on: 30/01/2013 by rmtheatre (1 review written)
Ordered a Wii U on the 7th December for next day delivery from the Hut.com. When it didn't turn up I was assured it would be with me over the weekend, it wasn't. Was then told they no longer stocked it with the game I wanted but they could ship it with another game, fine. The following day two Wii U's arrived including the one I was told they no longer stocked. I was then charged twice. Returned one wii u in January but have not been refunded and they are not answering my emails. Hoping this... (read more)
Visit thehut.comRmtheatre's Response to rmtheatre's Review
Written on: 30/01/2013
Forgot to mention, since Christmas The Hut.com no longer have customer service number so you have to email or Facebook, which they do not respond to.
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★★☆☆☆
“needs to improve delivery speed”
Written on: 29/01/2013
overall good value for money but the problem is receiving goods i would not recommend to family or friends because overall amazon offer better service (read more)
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★☆☆☆☆
“DO NOT USE! AWFULL.”
Written on: 29/01/2013
IF ALL YOU WANT ARE AUTOMATED MESSAGES THIS IS THE PLACE FOR YOU. THEY ADVERTISE GOODS NOT IN STOCK, THEY TAKE YOUR MONEY FOR GOODS NOT IN STOCK. REQUESTS FOR REFUNDS IGNORED. IF YOU DO USE THEM USE PAYPAL GOT MY MONEY BACK IN SECONDS AFTER OPENED A DISPUTE. HAVE A LOOK AT THEIR FEEDBACK ON EBAY, I'M SURPRISED THAT EBAY ALLOW THEM TO CONTINUE (read more)
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★☆☆☆☆
“Poor customer service”
Written on: 29/01/2013
I ordered a Morphy Richards steam brush from this company and paid via PayPal. I got a confirmation or order and the an email saying there was a problem with my payment. I checked both my PayPal account and my bank account to find that the payment had gone through with no problem and I have my PayPal transaction number and bank statement to prove this. I contacted customer services to check if there were any other problems via the tel. No. In their email to me. I just got a recorded... (read more)
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Showing 21 - 30 of 307 Reviews
★☆☆☆☆
“horrible!!!!! ”
Written on: 23/01/2013 by eva-eva
do not order from them!!!!!! spent $40 on an international call to England just to reach the customer service. never got my order. (read more)
Visit thehut.comMs854's Response to eva-eva's Review
Written on: 26/01/2013
sorry, you should have used skype or rebtel
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★☆☆☆☆
“Still waiting for order to be dispatched”
Written on: 22/01/2013 by RBG30
I ordered a DVD box set last Friday for my boyfriend's birthday in the middle of next week. They supposedly take 2-5 days to deliver. However it is now Tuesday and I just been informed by The Hut that the item will be shipped in 48-72 hours!! They responded to my enquiry quickly but clearly cannot be trusted to deliver as quickly as they claim. Going to cancel and order with Amazon. Seriously, if you're thinking of ordering with them, and need you order by a certain date, don't bother! (read more)
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★☆☆☆☆
“Rubbish customer service unbelievably bad”
Written on: 19/01/2013 by Lmcdoug (1 review written)
This poor excuse for a business should be out of business !! You cannot get through to customer service at all and they charge you for the privelege. They also do not answer their emails or communicate inany way.so making a return is impossible. DO NOT GO NEAR THIS COMPANY !!! (read more)
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★☆☆☆☆
“Worst customer service I have ever dealt with”
Written on: 17/01/2013 by Louiselong (1 review written)
It annoys me that I have to select one star on this review as I am absolutely disgusted with the customer service of the hut. Firstly I bought a groupon, paid for it and when I went to redeem the voucher the hut also wanted my credit card details. For what? I had paid already! No option of PayPal. Then , I received a confirmation email on the 23rd of December saying that it would be delivered before the 2nd of January. I didn't receive it. I emailed 4 times before I recèived a reply. I... (read more)
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★☆☆☆☆
“produkt nicht erhalten”
Written on: 17/01/2013 by no___coment
Hallo, ich habe vor 2 Monaten einen Pullover bestellt... dieser ist bis heute noch nicht angekommen... Der Support hat erst auf meine frage nach der Ware geantwortet und wollte die Bestellnr und das Produkt wissen... Dies hat mich zuerst sehr gefreut... nun aber wartete ich 2 Wochen ab und erkundigte mich in diesen 2 Wochen 2 mal nach dem verbleib meiner Lieferung... bekam aber keine Antwort... ich würde euch abraten bei thehut.com zu bestellen... da die Seite auf englisch ist was nicht das... (read more)
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★☆☆☆☆
“Shockingly bad”
Written on: 16/01/2013 by garylmeredith (1 review written)
I'm just going to post the last email I sent to their customer service department........ I recieved this item after Christmas. This was unacceptable as it was clearly stated on your website that orders placed before a certain date would arrive before the 25th December. I also entered my Groupon code for the item and when the order was finalized the discount was not applied and there was no reference to Groupon at all. To make matters worse your website instructed me to enter my bank... (read more)
Visit thehut.comLouiselong's Response to garylmeredith's Review
Written on: 17/01/2013
I have had the exact same problem with them.
Number 1 complaint- I bought the groupon and then when I went to purchase from the hut, they asked to enter credit card details - no option of PayPal.
Number 2 - I made order on the 23rd of December and was meant to arrive before the 2nd of January. I have still not received it. I have emailed the hut 5 times and I have received 1 reply with no apology and that it should be with me by the 16th. I still haven't got it.
Number 3 - I rang their customer service which is in England and costs a fortune and was left holding for over 20 minutes , then a voice mail came on and said please email them my query and phone hung up. I have emailed and still no reply. Disgraceful service. Would advise no one to buy anything from them.
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★☆☆☆☆
“Shocking”
Written on: 15/01/2013 by dannydm1
1 month has passed since the hut dispatched my item..... Must have sent it on the back of a snail, as im still awaiting.... after an 2hour 17mins on hold trying to get through to query this i gave up. Further this, i have sent them messages via "my account" to which they cant be bothered replying. bunch of cowboys. (read more)
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★☆☆☆☆
“What an AWFUL Company - Would NEVER buy again!”
Written on: 15/01/2013 by seven888
I ordered a pair of UGG boots from them. They automatically cancelled my order (presumably realising they didn't have stock of size 5) but STILL delivered and charged me for a pair of the WRONG size (size 3.5!). Since then I have had to call them 3 times to try and get the item returns at CONSIDERABLE expense on their 0844 number (approx £5 cost so far!). One of the time I organised for them to pick up from my work address but they STILL sent the courier to my HOME address. And you are... (read more)
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★☆☆☆☆
“customer care coming soon”
Written on: 13/01/2013 by ExHutCustomer
I have decided that the only way to get a response from the hut customer care service is to apply for a job in the customer care section, they currently have vacancies. It may be a shot in the dark but it can only be an improvement on a we do not care customer service approah. (read more)
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★☆☆☆☆
“Matthew Moulding CEO Hang Your Head in Shame”
Written on: 10/01/2013 by NarkedOff (1 review written)
Like other reviews I had to return goods (a sweat shirt because I could not get it over my head). I followed the procedure and the item was tracked back to their warehouse on 23 November, I am still on 10 January waiting on a refund despite being told on 19 December the refund was on its way and would take 3-5 working days to reach my account. The customer service quite frankly is inadequate. My emails go unanswered, the website does not have a documented complaints procedure and its costing... (read more)
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Showing 31 - 40 of 307 Reviews
★★★★★
“Great Price and Fast Delivery!”
Written on: 10/01/2013
I ordered some GHD straighteners on Sunday because the price offered by The Hut was £25 cheaper than anywhere else online. I was wary about using The Hut because I had read so may negative reviews. I paid via Paypal so that I could claim if any problems occured. However I need not have worried. On Monday I received email notification that my order had been dispatched. Later that day I was advised of a delivery time on Tuesday. Sure enough my item arrived on Tuesday at the promised time.... (read more)
Visit thehut.comL00By's Comment
Written on: 11/01/2013
This is how I felt on my first order. I was quite happy. Then my second order, listed as in stock, was 'awaiting stock pick' for over 4 weeks, I had to wait over another month for my refund. My Third order, a totally different item was also listed as in stock, but was also 'awaiting stock pick' over 4 weeks and I had to wait over another month for my refund. I wish I had read the reviews before i used this company. I also tried a couple of orders from Zavvi (which I later found out is the same company) and exactly the same thing happened. TheHut and Zavvi are truly shocking and it won't be long before they are out of business. I would advise people to think again when ordering because you will get burned so be warned.
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★☆☆☆☆
“Rubbish”
Written on: 09/01/2013
I bought a coupon through Groupon with an expiry date. Two days before the expiry date I tried to redeem it. When I tried to apply the code it came up'not current code' so I sent them an e (read more)
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★☆☆☆☆
“Terrible refund process”
Written on: 08/01/2013 by Reviewer20 (1 review written)
I purchased an offer from groupon for a jacket back in Nov2012 it was delivered quickly which was good but it wasn't suitable. Trying to find the refund process for TheHut online was the first challenge so I send an email request through my account but it took a long time for them to reply so I called. Waiting time was horrid but I got through to a guy who told me the address to send the item back to and all the details. I posted it on 18/12/2012. They say to allow at leat 10 working days... (read more)
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★☆☆☆☆
“poor customer service”
Written on: 07/01/2013 by stwic01 (3 reviews written)
I was sent a new jacket,checked it out their was a mark on it so I need to return it,after wasting 15 minutes on the phone and in turn rewarding them with a 5 p per minute reward for the poor service I gave up.I have sent e mails but they go un answered.How am I to return the goods if no one replies.Don't waste your time with this lot,it causes undue stress and strain. Also paid or next day delivery,the jacket was sent but the shirts still not arrived and I paid £4.95 for the privalidge. (read more)
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★☆☆☆☆
“Awful! Wrong item, too late and no refund yet!”
Written on: 03/01/2013
I ordered a box set Castle series 1 - 3 on 6th December for a christmas present to send to my son. The payment for the box set came out of my paypal account on 7th December when The Hut said it was despatched. On 12th December I received a single DVD Space Jam, completely the wrong item. I fail to understand how a single DVD could be mistaken for a box set when despatching! I phoned them right away and after more than twenty minutes managed to speak to a "Manager". I explained that the... (read more)
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★☆☆☆☆
“FRAUD ALERT! Never received my order or refund from...”
Written on: 02/01/2013 by ms854 (1 review written)
1. You find items with great prices on thehut.com ,don't want to miss this hot deals and place orders. Same day you also make orders from Ebay, Amazon... 2. Next day you will receive an e-mail ''Order Despatched'' and you will think ''wow, they are very fast'' 3. You will wait your order. (...) 4. 1 week later you will receive your Ebay UK order but not received "the hut" yet. 5. 2 weeks later you receive your Ebay, Amazon international orders which were also despatched from US via... (read more)
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★☆☆☆☆
“Terrible.”
Written on: 31/12/2012 by hookguy (2 reviews written)
Ordered some clothes worth 45 quid. They took the money and then never dispatched it. I sent them emails but was prepared to wait for when they did arrive. One day they cancel my order and delete my account so I cannot tell them to refund my money. I have to create a new account and call them up 3 times and was put on hold for over 20 minutes each time(they never answer their call centre, and it costs money to call them). After 2 weeks they finally gave my money back, but they actually... (read more)
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★☆☆☆☆
“Faulty seconds sold as new”
Written on: 28/12/2012
Bought some Umbro trainers using a Groupon deal. When they arrived they had an inspection sticker on the sole of one of the shoes pointing to a fault obviously seen in the factory. The rubber isn't glued properly. It looks like these are seconds passed off as new. Can't get through to customer services so now waiting for a reply to my email. Load of hassle and I'll have to shell out for postage, even if they eventually refund. They were cheap through Groupon but now I can see why! (read more)
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★☆☆☆☆
“There are no words..”
Written on: 27/12/2012 by James20333
Ordered a coat, size S; when it arrived it was more like an XL. Called their "Customer Service team" Who informed me I had to obtain a returns form, then post it myself and PAY the postage, then after 10 days they would refund me. It has not been 21 days, I have emailed them twice and waited on hold for 1 hour to speak to them. Now I have to email them a copy of my proof of purchase and then wait 10 days for them to process the receipt and then wait another 3-5 working days for the refund to... (read more)
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★☆☆☆☆
“The slowest, worst and most cynical "service" ever ”
Written on: 24/12/2012
I ordered a DVD on 10 December online at "The Hut" as part of a Christmas present to my wife. When it had not arrived by 20 December, I called their "Customer Service" number (at 5p per minute), and was kept on hold for about half an hour before being told that I could only be directed to part of their website that explained that I would have to allow at least 14 days from the date the order was dispatched (Christmas Day, of course). Meanwhile, I was still receiving advertising emails from... (read more)
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Lulu265's Response to PJJ1979's Review
Written on: 25/02/2013
I have read a number of complaints about this company I had experirnced the same problem. I am going to contact BBC rip of BRitain programme and request everyone to do the same, it is about time this company is shown up for the appalling Customer Service it doesn't provide.