Cool New Mobile www.coolnewmobile.co.uk Reviews
Latest Reviews
☆☆☆☆☆
Written on: 26/02/2008
“Had two cash back phones from them. then they went...”
Visit www.coolnewmobile.co.ukHad two cash back phones from them. then they went bump without paying me any thing back but my network provider has supplied a rescue package , '£150 credited to each of my mobiles as a gesture of good will. So its worth phoning your provider mine was 3....
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☆☆☆☆☆
Written on: 04/12/2007
“Cool New Mobile have gone into administration, which...”
Visit www.coolnewmobile.co.ukCool New Mobile have gone into administration, which is no fault of the customer, but the customer ends up paying the price for this. I have just found out the company had gone into administration and I will not be getting any of my cash back as promised. Best thing to do now is count my losses and try to reduce my monthly line rental directly with the network provider....
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☆☆☆☆☆
Written on: 17/11/2007
“This was supposed to be £35/month contract for 12...”
Visit www.coolnewmobile.co.ukThis was supposed to be £35/month contract for 12 months, with 12 months free via cash back. This is not going to happen now as they are in receivership. Look at www.coolnewmobies.co.uk for receivers statement....
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★★☆☆☆
Written on: 10/11/2007
“You have to read all reviews and make your own mind up...”
Visit www.coolnewmobile.co.ukYou have to read all reviews and make your own mind up before dishing up your money....I wish I had! NO PHONE YET and paying 50p a min every day to find out where it is. Promises of next day delivery but no show...STAY AWAY FROM THIS COMPANY!!!!!...
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☆☆☆☆☆
Written on: 20/10/2007
“Cool New Mobile have given me many excuses not to...”
Visit www.coolnewmobile.co.ukCool New Mobile have given me many excuses not to process my claim, I have had one returned for having an incorrect number on it even though it was exactly the same number as used before. They now say I cannot claim any money back as one was incorrectly submitted. This is the first time I have had this problem with redemption companies....
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★★★★★
Written on: 26/09/2007
“I think Cool New Mobile are very good. I have been...”
Visit www.coolnewmobile.co.ukI think Cool New Mobile are very good. I have been getting cashback deals for a while now, and it seems to me that if you follow the terms and conditions, it works like a dream....
Read full reviewJonb5432's response to 313312_jimmydalton's Review
Written on: 26/11/2007
I wonder if your cashback is arriving so frequently now that the company is in receivership?
<br/>
<br/>Hundreds of customers did not receive their cashback because the company was fraudulent and was not honouring their commitments. It had nothing to do with them failing to meet the terms and conditions as you implied.
<br/>
<br/>What a shame you've had to learn the hard way!
<br/>
<br/>On behalf of hundreds of honest customers.
☆☆☆☆☆
Written on: 19/09/2007
“I have never been moved to write a review of anything...”
Visit www.coolnewmobile.co.ukI have never been moved to write a review of anything before. However with regard to coolnewmobile I would like to warn anyone considering buying a mobile phone to AVOID this company at ALL costs. They promised a very attractive cashback deal but then claimed that I had 'missed out a page' in my fourth claim and rejected it. This was complete nonsense. This is a ploy they have used with HUNDREDS of customers. Please see other forums. I suspect that they are experiencing cashflow problems and will...
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★★☆☆☆
Written on: 14/09/2007
“I have been with Cool New Mobile for over a year, and...”
Visit www.coolnewmobile.co.ukI have been with Cool New Mobile for over a year, and I am still dealing with them regarding one cheque that had been lost in the post and never cashed by me or anyone else. ow they have declined my last claim because I used a different reference number, but it has the same number that I put on claims 1 to 4!!!...
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★☆☆☆☆
Written on: 12/09/2007
“I will never deal with Cool New Mobile again. They did...”
Visit www.coolnewmobile.co.ukI will never deal with Cool New Mobile again. They did not return my last claim, and they say that I sent the claim after the closing date, even though I had electronic delivery proof that the item was delivered 7 days before the closing date....
Read full reviewAmanda Kinnear's response to awan's Review
Written on: 26/02/2008
I think this is a help ful review as it helps me with my case against them as i was still waiting for my july payment and obviously it was a lottery as to whom got their money back well done for getting most of yours back. it proves that they were paying out even though mine was sent in for redemption within correct time
☆☆☆☆☆
Written on: 09/09/2007
“Do not ever think of doing deals with this company. I...”
Visit www.coolnewmobile.co.ukDo not ever think of doing deals with this company. I had a feeling from the start this would happen because of the wording of the terms and conditions. I have done deals in the past with another company and never experienced anything like this....
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Showing 1 - 10 of 23 Reviews
☆☆☆☆☆
Written on: 01/09/2007
“Kicked back my cashback claim form because I hadn't...”
Visit www.coolnewmobile.co.ukKicked back my cashback claim form because I hadn't circled the claim month, despite honouring (took 10 weeks from sending claim form to receiving cheque) 3 claims previously. I would never deal with Cool New Mobile again....
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★★★★☆
Written on: 27/08/2007
“Next time I start a new mobile phone contract, I may...”
Visit www.coolnewmobile.co.ukNext time I start a new mobile phone contract, I may go with Cool New Mobile too. They have good offers sometimes....
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★★★★★
Written on: 23/08/2007
“Cool New Mobile is a good site who honour their deals...”
Visit www.coolnewmobile.co.ukCool New Mobile is a good site who honour their deals via redemption. I am taking out a new contract now, and I intend to use them again. I would, and have recommended them to friends. Just make sure you are organized enough and you will have no problems with these people....
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★★★★★
Written on: 11/07/2007
“Got a Motorola phone in July '06 for free, saw the...”
Visit www.coolnewmobile.co.ukGot a Motorola phone in July '06 for free, saw the deal after reading some article somewhere and thought it seemed too good to be true. Because I'm not a total novice at internet shopping (see other reviews) I checked the terms, and shopped around. Coolnewmobile seemed to be the place for the best deal at the time, and my V3i came as promised, brand new. Buyers should make sure they read AND understand terms & conditions, and be prompt at sending in cashback claim forms. The first time my cashback...
Read full reviewMujeebyzai's response to miketaylor's Review
Written on: 27/08/2007
I disagree with this review because my brother sent his first bill and forgot to send the whole bill, and he was told that his whole contract for cash payment from Cool New Mobile has been cancelled.
☆☆☆☆☆
Written on: 31/05/2007
“After 12 months, and sending in all my bills to Cool...”
Visit www.coolnewmobile.co.ukAfter 12 months, and sending in all my bills to Cool New Mobile as required (4 occasions)...I have received 1 refund, which took over 2 months to arrive....
Read full review318715_Alz's response to gkoekemoer's Review
Written on: 20/10/2007
Similar problems only no money back at all, found a problem with my order no. although definitely the right one and they now say we will not be able to claim any more money back!!
☆☆☆☆☆
Written on: 20/04/2007
“Don't whatever you do use this site. I thought it may...”
Visit www.coolnewmobile.co.ukDon't whatever you do use this site. I thought it may be too good to be true and sure enough it was. My first claim went through OK and that prompted me to buy a second 'phone for my wife. Having completed this purchase my next bill never arrived. I contacted them to chase it up with no joy and even paid two lots of £1.50 to order a copy bill. Sure enough the bill arrived three days too late to successfully submit my claim. I sent it anyway but they would not honor it despite the previous...
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★☆☆☆☆
Written on: 16/04/2007
“I will never recommend this site any one.”
Visit www.coolnewmobile.co.ukI will never recommend this site any one....
Read full reviewMujeebyzai's response to rajeshkpv2000's Review
Written on: 27/08/2007
I agree with this review because my brother experienced the same thing with Cool New Mobile.
★★★★☆
Written on: 16/02/2007
“They are worth a try, as in general they have been...”
Visit www.coolnewmobile.co.ukThey are worth a try, as in general they have been very good at honouring cashback. Cool Mobile also have a ready reckoner on their website to assist in getting the correct bill to them....
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★☆☆☆☆
Written on: 29/09/2006
“The correct phone arrived from Cool New Mobile but...”
Visit www.coolnewmobile.co.ukThe correct phone arrived from Cool New Mobile but after emailing in regards to accessories that were supposedly included (and featured on the confirmation email) but never materialised, I received several unsigned emails containing weak and contradictory excuses. Once Cool New Mobile realised I wouldn't accept their nonsense, they simply refused to discuss the matter further as they were "too busy". Will move the goal posts, then offer pathetic excuses in an attempt to fob you off. I will be amazed...
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☆☆☆☆☆
Written on: 26/09/2006
“After making my order with Cool New Mobile, my phone...”
Visit www.coolnewmobile.co.ukAfter making my order with Cool New Mobile, my phone calls resulted in: 1) After waiting for 5 days I was told phone would be delivered in 48 hrs. 2) After waiting for the promised delivery, I phoned and was told they were still waiting for a credit check. 3) Was told they had my date of birth wrong, but now it was fixed, the order would go through. 4) 11 days after ordering, was told that the phone was going out that afternoon and I would be emailed to confirm delivery number and would get...
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Showing 11 - 20 of 23 Reviews
★★☆☆☆
Written on: 23/08/2006
“I purchased two mobile phones from Cool New Mobile. ...”
Visit www.coolnewmobile.co.ukI purchased two mobile phones from Cool New Mobile. I'm happy with the phones, however the refund system is very complicated and they reserve the right to change the details. As I had to send in my bills after 6, 8, 10 and 12 months of connection it was a little confusing and one month sent in the 10th bill which was 9 months of connections. Because of this, I was charged £10 as a "handling charge". I spoke to customer service today and although there is an error on their "claim form", the...
Read full reviewMr Pevedd's response to davidtowers's Review
Written on: 15/02/2007
I agree it very confusing system and the same thing happened to me I got charged for the wrong date
<br/>Its impossible to get through to them. I can't find their claim form on the website and they seem to have changed their name I would not use again.
★★★★★
Written on: 12/08/2006
“Bought a Nokia 6030 on one of these 12 months free...”
Visit www.coolnewmobile.co.ukBought a Nokia 6030 on one of these 12 months free line rental contract back in February. Phone arrived on time, everything worked. Also received my first cash back on time. They even sent me an email confirming the receipt of my claim and saying when the cheque would arrive. Excellent so far. Hope the remaining cash backs are going to be just as good....
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★★★★★
Written on: 11/08/2006
“Bought a Nokia 6030 from Cool New Mobile back in...”
Visit www.coolnewmobile.co.ukBought a Nokia 6030 from Cool New Mobile back in February on a 12 months contract with 12 months line rental cash back. Phone arrived on time and everything worked fine. Also received my first cash back on time with no problem whatsoever. Let's hope the remaining cash backs are just as prompt....
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