Phones 2U Direct www.phones2udirect.co.uk Reviews

Watch this item
0.1 stars
Average rating for this product is: 0.1 out of 5

From 1 rating and 21 reviews

Thumb down 0% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Phones 2U Direct www.phones2udirect.co.uk

  • Quality of website0.8 stars
  • Value for Money0.3 stars
  • Reviewer Ratings0.1 stars
  • Overall Rating0.1 stars

 

21 Reviews For Phones 2U Direct www.phones2udirect.co.uk

  • sabine0202 24th Apr 2008

    Reviewer rating: 0 stars


    sabine0202's review has yet to be rated - Be the first!
    Report this review



    Bad Points: Late delivery
    No cashback received (of £420)


    General comments: 12 months free line rental for a Samsung phone on T mobile, £35 a month, casback months 6, 9 and 12 sounded great for me and I went for the offer.
    Received my phone 10 days late. Though their T&C stated they would get in touch if there is a problem with the delivery, I never received information. I had to call 4 times and should have cancelled my order there and then.
    Never received one penny of my cashback of £420 - it takes 4 weeks for phones 2 u direct to deal with a claim. Was refused though I had sent my claim in time and with all documents, sent stacks of complaints but so far havent received a reply.

  • sarahwells 21st Mar 2008

    Reviewer rating: 0 stars


    sarahwells's review has yet to be rated - Be the first!
    Report this review


    Little was I to know that the cashback would never materialize even though I sent everything off at the correct times recorded delivery. My contract has now ended and still no contact from Phones 2 U Direct. I am now going to take the matter to small claims court. Not happy at all, I have always gone with cashback offers in the past and always got the money back no problems.

  • Guest 21st Mar 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    They did not give my cash back, not even once out of 12 months, rubbish service and than rejected all cashback for no reason that I can see and do not answer the phone any more.

  • vodafone 18th Feb 2008

    Reviewer rating: 0 stars


    vodafone's review has yet to be rated - Be the first!
    Report this review


    I wish I had never purchased this phone and contract from Phones 2U Direct. This is definitely the worst thing I have ever done. I wish I had seen the bad reviews prior to taking out this contract in April last year. I have spoken to Vodafone and expressed my concerns about Phones 2U Direct.

  • aramis17 Rank: Lance Corporal 25th Jan 2008

    Reviewer rating: 0 stars


    aramis17's review has yet to be rated - Be the first!
    Report this review


    When I was lucky enough to get through to them they denied receiving my claim and when I told them i sent it via special delivery they found another excuse. Networks refuse to take responsibility for these companies. While the networks earn millions we the customers lose out BIG TIME.

  • paulhchawner 15th Jan 2008

    Reviewer rating: 0 stars


    paulhchawner's review has yet to be rated - Be the first!
    Report this review


    How do they still trade. If they are still supplying phones and collecting/being paid commission from t mobile, vodafone etc, surely this makes these companies as guilty as p2ud.Why don,t these companies stop any commission payable to p2ud and pay the end user like me and you.
    I have sent in cashback claims 1, 2 and shortly the final one and still nish. All sent in to the letter including recorded delivery.
    Can someone advise on the legal route you have to take and whether this is worthwhile o ...

  • nickrowsell 10th Jan 2008

    Reviewer rating: 0 stars


    nickrowsell's review has yet to be rated - Be the first!
    Report this review


    Very difficult to get through to the on the phone when I have tried. I tried to change my contract which was very difficult. Haven't applied for cashback yet.

  • Guest 3rd Jan 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    Unlike others, I did (after lot of hassle) get my first two claims paid, but despite lodging the final claim by recorded delivery with all the documents, and about 100 email reminders to Phones 2U Direct, I am not getting anywhere.

    Has anyone taken action in the small claims court. If so, let me know your experience.

    I see on www.twenga.co.uk where one of the other reviewer claims that P2ud have gone into receivership. If so, and you have lost money, suggest you write to DTI asking them t ...

  • Guest 2nd Jan 2008

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I am waiting for a response from Phones 2U Direct. If not I will have to take the matter down the legal route.

    Good luck.

  • flewitt 20th Dec 2007

    Reviewer rating: 0 stars


    flewitt's review has yet to be rated - Be the first!
    Report this review


    Took out expensive phone contract on basis of getting cash back.
    Sent off claims according to there terms and conditions heard nothing back phone lines always on answer machine and email never gets answered.

  • Guest 8th Dec 2007

    Reviewer rating: 0 stars


    Guest's review has yet to be rated - Be the first!
    Report this review


    I do not recomended phones 2U Direct at all.

  • realshad 28th Nov 2007

    Reviewer rating: 0 stars


    realshad's review has yet to be rated - Be the first!
    Report this review


    Phones 2u direct refused to give me back my money for my cashback claims after numerous attempts. I advise anyone not to even bother with this people. I am now in the middle of complaining to trading standards, but don't even know if they will be able to help.

  • Jimmy204976e 20th Nov 2007

    Reviewer rating: 0 stars


    Jimmy204976e's review has yet to be rated - Be the first!
    Report this review


    In my opinion they use language which is open to misinterpretation, and generally design their business model so that you'll never get your cashback. If you're happy to sign up for their contract in the knowledge that you won't get any cashback, go ahead.

  • kat1965 Rank: Lance Corporal 3rd Nov 2007

    Reviewer rating: 2 stars


    kat1965's review has yet to be rated - Be the first!
    Report this review


    Originally Phones 2U sent me the correct phone, but not for my network, so it had to go back, with promises of a refund of postage that I never did receive.
    Cashback, 12 month contract, 12 month cashback, claim at month 6, 9 and 12.
    I have claimed my 6 month by recorded delivery, now my 9th month, by recorded delivery, soon my 12th month to be claimed, yet NO cashback honoured to date.
    I will give them 28 days after their last day of cashback claim, then I will seek the cashback via the legal ...

  • hazel05 1st Sep 2007

    Reviewer rating: 0.5 stars


    On average, people found this review very helpful
    Report this review


    Avoid at all cost. Trading Standards can't help.

    I have joined with 4 other customers to take them to court.

  • byeates 20th Aug 2007

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    Like the other "reviewers", I have failed to get my rental back in the form of the promised cashback from Phones 2U Direct. I just get an automated response from both customer services and their rather inappropriately named "Claims" department.
    We have "lost" £1280 over the year due to them failing to provide the cashback. The claims procedure at Phones 2U Direct is so complicated! I am now taking it up with Trading Standards.

  • atifsauban 11th Jul 2007

    Reviewer rating: 0 stars


    atifsauban's review has yet to be rated - Be the first!
    Report this review


    There is no way you can claim your cash back from Phones 2 U Direct.

  • Elan Rank: Sergeant 24th Jun 2007

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    Most ridiculous company I have seen in UK. Don't waste time and money with Phones2udirect.

  • zoomerjee 14th May 2007

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    This is the worst cell phone company I have ever come across. There is NO customer loyalty therefore they will not get any repeat business from me! Cashback offer very unfair. I have taken this up with Trading Standards but no joy. I have since then instructed a solicitor and they are happy to go to courts. I will challenge them to this. If you fail your first cashback, the subsequent cash backs becomes void?? They do not want to pay out. When you email - the only response you will receive is an ...

  • 01patelp 14th Feb 2007

    Reviewer rating: 0 stars


    On average, people found this review very helpful
    Report this review


    They told us to send the wrong bills, resulting in over £1000 lost.

    Phones 2U Direct customer service is terrible. They rarely picked up the phones, and I spent over £20 on hold.