Mobiles Online Reviews - www.mobiles.co.uk

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★★★☆☆
3.2 / 5
62% of users recommend this
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Latest Reviews

★☆☆☆☆

“Stay away”

Written on: 19/09/2014 by Yulianac347 (1 review written)

I ordered a iphone 5c online, had confirmation that my phone would be with me in 2 days..so happy days, sit back and wait for my phone to be delivered. I then had an email to say due to the high volume if purchases for this phone, it currently wasn't in stock. Mobile.co.uk would contact me in 7 days and let me know if they had it available. I went onto their website to cancel my order and they make it almost impossible to do so. There wasnt a clear email address, only a online chat with… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 20/08/2014 by apollo996 (1 review written)

Firstly I ordered the sim and they emailed confirming they were going to post me a full sized sim. The web chat didn't work so I rang them which took ages. The staff was so poorly trained I just cancelled the whole order. About 3 hours later I got an order confirmation so rang them again. I was guaranteed the order was cancelled and I would get an email to confirm. I never did and the sim arrived today!! I'm very annoyed at this joke of a company. In the end I just contacted the sim… Read Full Review

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★☆☆☆☆

“Order Ignored!”

Written on: 25/06/2014

I ordered two phones with this company and waited two days for delivery however they didn't show up and when I rang they said the order had not even been processed! They then asked if I would like to wait on hold while they processed it which I did and was told my first phone had gone through and I needed to wait a further day for delivery. They then refused to send my second phone as I had not passed the credit check and they had the cheek to suggest I visit Experian.co.uk to seek help for my… Read Full Review

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★☆☆☆☆

“REALLY BAD COMPANY”

Written on: 09/06/2014 by Finch492 (1 review written)

Meant to have been upgraded in at the start of April 5 Sim cards later no upgrade but a lot of rubbish exscuses of why this has not happened. I called & emailed leaving both my landline and mobiles with the largest bills I have ever paid as their calls are 10p a min, ( you wait for ages to speak to anyone) I was then promised they would pay my bill as it was due to them the bill was so high. I am still waiting! DO NOT USE THESE PEOPLE UNLESS YOU HAVE TIME TO WASTE AND MONEY TO BURN!… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 22/03/2014 by Shawn243 (1 review written)

This so called company if You can call it that (more like a circus). Will take your money and not deliver the goods. I placed my order 5 weeks ago and yes the phone turned up the next day but still waiting for the ps4 (free gift) I can understand low stock levels but dont lie to me 3 times about delivery dates. Absolute pile of poo. Tried to use a swear word but it wouldn't let me. company to deal with. Ive phoned them about 7 times just to be lied to time and time again. I know I wont be… Read Full Review

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★☆☆☆☆

“Poor company stay away”

Written on: 07/03/2014 by Secret12345 (1 review written)

Was promised £40 cash back from mobiles.co.uk which I didn't receive. When I rang up about it they said it wasn't part of my deal. They said they would have a listen to the call recording from when I ordered the phone. I later received an email from a member of staff asking the best time to call and for a contact number to which I replied and never received any call. I rang up months later and asked about it and they said I was correct and was owed £40 (why wasn't this cash sent out they had… Read Full Review

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Lizzyde's Response to Secret12345's Review

Written on: 17/03/2014

Was the phone ok ?

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★★★★★

“Brilliant service!”

Written on: 06/03/2014 by drivebunny (1 review written)

Been with Carphone warehouse for a long time but ordered through this company as they had the phone that my other half wanted. Two days before I ordered my laptop gave up the ghost so we ordered the phone with a free gift. Got the phone the next day with email stating the laptop would be delivered 7 days later. I notice people complaining that their order was refused....take that up with the network you chose as they are the one's who accept or decline, not mobiles.co.uk. I was declined 4… Read Full Review

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★☆☆☆☆

“dishonest sales”

Written on: 06/01/2014 by phonyphones (1 review written)

Ordered I PHONE 5C from these people, on the phone the sales rep said we have an offer on a case, i said is the case any good he gave me the name and model of case, checked the pics on internet. He said the case was on offer reduced from 20 pounds to 10, he said they are 20 pounds in carphone warehouse shop (their parent company). When the case arrived it was a cheap version not the one he said and when i checked the price of the case in shop it was 3.99 not 20 pounds. Also they took 10 pounds… Read Full Review

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★☆☆☆☆

“Absolutley Shocking”

Written on: 20/12/2013

Avoid like the plague!!! They will make false promises of free gifts just to gain an order and their customer service is some of the worst I have come across! I wish I had not even bothered! 1* is far too generous, they should be into the - figures!!… Read Full Review

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★★☆☆☆

“Avoid”

Written on: 14/12/2013 by Yogibear123 (1 review written)

This company deliver the phone and contract next day as advised but and its a big but, if you ever need to contact customer services things change, there is no service to the customer. I ordered an LG G2 phone with an Orange contract it came with free delivery and a free LG quick case, well the phone arrived free next day ok, but as for the case.... well 3 phone calls and two weeks later still no sign of the case. it could have been so easy for them to get a good review, I can understand maybe… Read Full Review

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★☆☆☆☆

“Definately Dodgy”

Written on: 03/12/2013 by Medz (1 review written)

1) I chose to ignore other people's reviews because there were a select few that seemed promising and when i spoke to their online agents, i was sold the dream and convinced this was all legit - DO NOT MAKE THE SAME MISTAKE AS ME OR YOU WILL BE SORRY!! 2) there website is rubbish - If you select 'Alternate delivery address' you will not be able to get onto the next stage of the purchase process. It took me ages to figure this out! 3) when I finally completed the purchase, my order was cancelled… Read Full Review

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★☆☆☆☆

“Watch out for the rip off on the VIP technical help”

Written on: 28/11/2013 by charlesdel (2 reviews written)

I agreed to buy an Iphone and much research on the phone. An additional VIP technical service was added for £3.99 per month FREE and then you have to pay for it. none of his was in the paperwork sent to me Of course they are "clever enough to only charge quarterly and so you might not notice it on your account every month. On calling the firm they said they made it clear but could not produce the recording of the agreement as it was more than 6 months old. Convenient when we only got… Read Full Review

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★★★★★

“Excellent service, was kept informed throughout order”

Written on: 26/11/2013 by michael279 (1 review written)

I was wary of ordering after reading some reviews online, however when it came to my actual order there can be no complaints. Ordered an Iphone 5s and as it was out of stock at the time I decided to order it for delivery in 1 weeks time (estimated stock was in 2-3weeks). One week passed and I emailed to check what the order status was, 20 mins later I received an email to say my iphone had been shipped, followed by a reply from customer services confirming my phone was shipped. DPD gave me my… Read Full Review

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★☆☆☆☆

“cashback trickery”

Written on: 20/11/2013

no issues with the phone or delivery but their cashback offers are to be avoided. Clearly set up to cause high numbers of failed claims. we were on our 5th claim (previous 4 all had issues despite us uploading all the necessary information in the necessary time frames). I suspect they keep having "technical issues" making you have to resubmit claims nearly every time and in this process you either miss important texts/emails promptimng you to re-submit causing the 60 day period to pass or… Read Full Review

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★☆☆☆☆

“Worst Company EVER !! Never buy from them”

Written on: 15/11/2013 by Mikalko (1 review written)

I bought iPhone 5c with early delivery so I had to pay £7 for that quick delivery. However my phone didn't arrived I am so mad D:<… Read Full Review

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★☆☆☆☆

“HIDDEN CHARGES - even after your contract has expired”

Written on: 13/11/2013 by mu1d3r (1 review written)

I bought a nexus off mobiles.co.uk (linked from compare the market) and all went smoothly got the phone very happy, seemed like a great deal at 21 pound a month after rebate (which is a difficult to claim back, they know most will forget or not bother). Still it was 25 a month without which was still pretty good. HOWEVER! By the time my contract expired the price had risen to 33 pound a month (nothing I could do as I was tied in). IT GETS WORSE, 10 months after my 24 month contract expired… Read Full Review

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★☆☆☆☆

“Awful Company - something fishy going on”

Written on: 04/11/2013

Like many others here I was taken in by the great deals available on the mobiles site. In particular, the pricing of a 32GB iPhone 5S at ~£200 cheaper than anywhere else I can find. I placed an order and the next day received an email saying that I had been declined for security reasons. I called the company and was told that they couldn't tell me why as it was an internal process. At this point I asked what options I had? In short, none. To put the security thing into perspective; I am… Read Full Review

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★☆☆☆☆

“Horrible experience”

Written on: 30/10/2013

Just ordered 5s due to the great deal available online. And they emailed me back to say that my ordered has been declined for security reasons. When I called the company, its horrible customer service said you probably scored too high on the rating. Not sure what they mean by that. I have been with one phone provider for 7 years and have got great history...noo rejections and they reject me a mobile… Read Full Review

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Laura004's Comment

Written on: 31/10/2013

So you didn't get the phone in the end I guess?

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Amritag's Comment

Written on: 31/10/2013

Yes no phone received. As the company decided to cancel the order

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Laura004's Comment

Written on: 31/10/2013

Shame. I've been um-ing and ah-ing about this company, think I'll definitely leave it now, however cheap the deal appears to be! Too bad.. :(

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★☆☆☆☆

“NEVER EVER USE THEM!”

Written on: 22/10/2013

I tried to take out a contract with Mobiles.co.uk which was accepted with O2, then she asked for my account details and processed the payment of £225 before doing another credit check (which I had no idea about) within their company, this check was declined which I couldn't understand. After this had failed she told me that I would not need to do anything else as no payments would be taken from my account, THIS WAS FALSE INFORMATION! after this happened I spoke to O2 directly where I was… Read Full Review

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★☆☆☆☆

“Unwanted Gadget Helpline attached to Order”

Written on: 16/10/2013 by tapyeno (1 review written)

My 17 year old daughter purchased a phone from Mobiles.co.uk. and attached on the order was "PLUS VIP Gadget Helpline FREE for one month (£3.99 a month thereafter, billed 6-monthly in advance & can be cancelled at anytime) The button beside this on the site revealed a page which was 'Unavailable.' No info sent as to how to cancel this helpline. I noted on my bank statement a payment of £23.94 to some firm called TMTICHELP which we managed to work out was related to my daughter's phone. On… Read Full Review

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