Mobiles Online Reviews - www.mobiles.co.uk

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“CAUGHT OUT AGAIN!”

Written on: 26/07/2015 by 489White (1 review written)

Applied for an iphone 6 and received an email saying they needed me to get in touch to verify a few things. I rang them (13p per minute). Waited 8 minutes to be connected and they said I had been declined! Then emailed me AFTER the phone call and told me I had been declined! CAUGHT OUT AGAIN! Why did they not just email me and tell me in the first place. They made money out of just telling me I had been declined… Read Full Review

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★☆☆☆☆

“Passing off refurbished unit as new”

Written on: 15/07/2015 by Kimswain (1 review written)

Took delivery of an Apple iPhone 6 today that was clearly a refurbished or returned unit (scratches on the phone and the screen protector had clearly been removed and replaced). Company would not replace until the original phone was back in the warehouse so have gone elsewhere… Read Full Review

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★☆☆☆☆

“Joke Cashback Claims!!!!”

Written on: 22/04/2015 by Sharonhill628 (1 review written)

After sending in my Orange statement for January to claim cashback, I checked my bank account regularly and the cashback never went into my account. I contact them at the end of March asking why I still had not received the cashback and was told that there was no mobile number on my Orange Statement. I checked this with Orange and was informed that all pages show the Mobile number. Mobiles.co.uk informed me that the 60 days had now passed and it was too late to claim. They did not contact… Read Full Review

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★☆☆☆☆

“wish id read the reviews first”

Written on: 31/03/2015 by Gman952 (1 review written)

First my wife ordered a iphone 5s gold. They sent silver. After lots of calls We get the phone exchanged. But the delivery day comes and goes and no phone. We have to call them to find out what's going on and it will come tomorrow maybe. It's amazing I got the o2 Bill before I have the phone. I've spent £25 on calls to find out where the phone is and correcting their mistake. And when I complain about the cost of the calls I'm told I didn't have to ring them. Maybe I should buy a pigeon to… Read Full Review

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★☆☆☆☆

“NO call back”

Written on: 17/02/2015 by clairespeechie (1 review written)

I phoned the company to set up a new contract after seeing there great deals. As the number is premium rate, I asked them to call me back twice (2 separate calls) but NOTHING. This has totally put me off using them as they can't even be bothered to return a call of a potential paying customer! Rubbish company… Read Full Review

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Greenteaatuk's Response to clairespeechie's Review

Written on: 09/04/2015

Same situation as you. Totally agree with you.

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★☆☆☆☆

“Online review”

Written on: 10/02/2015 by taka2090 (1 review written)

I bought refurbished phone on 24m contract they send me faulty phone not reading the sim i will never buy from them in futur, not recommended… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 08/02/2015 by klt912 (1 review written)

ordered iphone 6 and website stated delivery the next working day. After placing and paying for my order I then received an email that the phone is now out of stock and they will contact me in 7 days!!!!! had no luck with their customer service and also unable to cancel, terrible service!!!… Read Full Review

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★☆☆☆☆

“False information!”

Written on: 03/02/2015

I ordered a iPhone 5c and I had the conformation email saying my details was being processed, they then said I would have a email to confirm that my order had gone trough. I waited 24hours to before I checked If I had another email and there was nothing, it's been nearly a week now and still haven't had a email to tell me if my order had been placed or not! I look online and it's still saying my details are being processed, I think this is very poor customer service as you have my bank… Read Full Review

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★☆☆☆☆

“No correspondence / no confirmation”

Written on: 02/02/2015

Placed an order online for a sim only cashback deal on Sunday 1st Feb 2015. Entered my bank details processed the order online. The web page then said I would receive confirmation of the order via email (but to check my junk folder if it doesn't arrive it 30 mins). Monday morning came. Nothing. I phoned them to confirm the order had been placed. They informed me that the order was on their system but the credit check hadn't been done yet, so I waited on the phone the check to be done… Read Full Review

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Greenteaatuk's Comment

Written on: 09/04/2015

Same here......... Why British Government doesn't monitor these rogue company!

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★☆☆☆☆

“DO NOT USE! WASTE OF TIME”

Written on: 25/01/2015 by piAtkinson43 (1 review written)

This company is probably the worst place you can spend your money in the entire world. If you are stupid enough after reading this to go for a free gift with these incompetant ,useless idiots expect to age considerably while you wait. Shortly after hell has frozen your item might arrive and if it does it will probably damaged and need sending back… Read Full Review

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★☆☆☆☆

“Bad service - called me a liar!”

Written on: 21/01/2015 by LizbethParker (1 review written)

I would urge anyone to avoid using Mobiles.co.uk. Ordered a phone for them before Christmas, which then developed a fault. I arranged for them to collect the phone (I had to wait for a day where I could be home so they would collect from home, as if I wanted to post it back myself sooner it would be at my own cost). The advisor was initially vague about when I would get a replacement. But, after pointing out the inconvenience caused, I was told it would be collected on the Monday and a new… Read Full Review

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★★★★★

“excellent service”

Written on: 30/12/2014 by Arsenaultrh438 (1 review written)

Excellent service & communication. Received the phone on the date advised with email confirmation & text from the courier giving me an hour time slot.Ordered 2 phones different times & both excellent service… Read Full Review

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★☆☆☆☆

“TERRIBLE EXPERIENCE ! WORST CUSTOMER SERVICE ! SPAM !”

Written on: 05/12/2014 by aussha (1 review written)

Placed an order on 29/Nov and received an order confirmation stating Order will be processed 1st Dec , which was also displayed as the Appx delivery date at checkout . Forget about order getting processed by 1st dec , hardly heard back anything from them until 3rd Dec . Inspite of repeated emails , I finally cancelled order on 4th Dec . After I cancelled order on 4th Dec , I received an email on 5th Dec stating my CREDIT CHECK FAILED . Which I believe was totally UNFAIR AND ILLEGAL . They… Read Full Review

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★☆☆☆☆

“Avoid company 1 star is generous ”

Written on: 04/12/2014 by Bobbie91 (1 review written)

Ordered an iPhone 6 on 28th nov and was told the phone would be out for delivery Tuesday. Now I understand there is a delay in processing orders but this is ridiculous, seeing as my order has been processed but is just sitting on a shelf in the warehouse. I was told when I sat on the phone for 30 minutes in a que on Monday my phone would be out Tuesday next day and would receive a text from DPD that evening. Tuesday comes and no text, so I decide to sit another 30+ minutes on hold while… Read Full Review

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★☆☆☆☆

“Will mess you around ”

Written on: 03/12/2014 by StephanieBo (1 review written)

I ordered an iPhone on Friday with delivery on Monday. Didn't come, phoned them, they fed me some rubbish about them trying to email me (nothing in my inbox or junk) said it would come on Tuesday. It didn't. Phoned again, told there was a 2 day wait but that meant that it should have come by Tuesday anyway. Told it would come on Wednesday but still has not arrived but now received an email saying there is a 4 day wait. They have no idea what they are doing and messing customers around a lot… Read Full Review

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★☆☆☆☆

“Avoid this business”

Written on: 02/12/2014 by mx3design (1 review written)

Ordered a phone 5 days ago and it still hasn't been sent. Customer services have continually lied telling me twice it had been sent and I've waited in unnecessarily all day for a fictitious courier… Read Full Review

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★☆☆☆☆

“BAD SERVICE”

Written on: 02/12/2014 by osva2232 (1 review written)

Ordered a deal i found on uswitch on iphone6 which looked great placed the order on Sunday and now its Tuesday and they still haven't even checked my details let alone send me the phone for delivery they still on the first step of the procces very slow and bad service i was expecting to receive the phone by now… Read Full Review

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★☆☆☆☆

“Avoid Mobiles.co.uk like the plague!”

Written on: 22/11/2014 by Santoy80 (1 review written)

Avoid like the plague. Was on a deal which quoted 12 weeks automatic cash back. Now week 18 and advised another 6-8 weeks to get my £170. No letter or appology. I have no faith in getting this back at all. I was promised by customer services Nikita I would have a call back within 24 hrs, nothing happened. Have to pay and wait 20mins to get through to customer services, they wont give references or commit to anything. All horrendous the worst company ever. Dont go here!… Read Full Review

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Clarelou44's Response to Santoy80's Review

Written on: 03/12/2014

I am also waiting for cash back after buying phone back in July and also getting nowhere so am in the same boat as you,totally unacceptable.

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★☆☆☆☆

“i was looking for a phone for everyday use and the...”

Written on: 20/11/2014 by Perla156 (1 review written)

i was looking for a phone for everyday use and the offer mobiles.co.uk was doing seemed good value a huawei on a o2 contract which i would be using just for calls and texts including a free ps3 and games bundle so i proceeded to order on tuesday 11th nov received the phone the next day wednesday 12th nov the phone is good value along with the contract on which I received e-mails on delivery schedule etc including 1 that states free gift sent in parcel 1 with the phone and parcel 2 is delivery… Read Full Review

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★☆☆☆☆

“Declined for what reason ?”

Written on: 20/11/2014 by Seve1965 (1 review written)

As with others, I tried to order a phone through Mobile with the O2 network using a Groupon voucher which cost up front GBP 9.99. As with others, I was declined and they intimate that I need to check my credit rating. I did this to find that it was excellent and now I can not get my GPB 9.99 back. their website states that my order is still progressing but clearly that is also incorrect. It makes you wonder what sort of internal security checks they are doing especially when they are turning… Read Full Review

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