Mobiles Online Reviews - www.mobiles.co.uk

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“AVOID Please !!!”

Written on: 13/10/2016 by Duffy1960 (1 review written)

Long story short I ordered a mobile paid £170 up front cost wernt happy with the phone sent Bk next working day.. thry clsimed to not receive it firstly even though there was a signature on delivery and secondly I'm 3months down the line still waiting for my refund back because my details apparently dropped off system so a cheque was supposed to of been sent out to me but wasn't good job i chased this up 3time of ringing to see where my money is and still nothing today... Solicitor is now… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICES”

Written on: 27/05/2016

placed order didn't receive any details of tracking number , told it was dispatched everyday for 2 weeks and still no phone. useless customer services. Been told the same rubbish everyday. worst phone service ever. They have failed against the trade description act. Wouldn't ever use this service not worth even trying… Read Full Review

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★☆☆☆☆

“dont do cash back”

Written on: 21/05/2016 by SerenityShelton (1 review written)

they make it really complicated to claim cash back. they change they way you log in and frequently cant so you have to phone them at 13 p a minute… Read Full Review

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★★★☆☆

“is there any way of contacting mobile.com ”

Written on: 25/03/2016 by reeceDevlin (1 review written)

Is there anyway of me contacting mobile.com apart from the number they give you because I'm not getting charged 13p for a minute when I've heard that they make you stay on the phone up to half an hour then finally tell you that your credit is bad... I've already gave them my bank details however they haven't told me if my credit is okay for the contract or not! Just one text saying please phone us on this number..... and discuss further details about the contract and phone... can anyone help me… Read Full Review

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★☆☆☆☆

“Dreadful service. Security fragile website - avoid !”

Written on: 28/01/2016 by Joospter (1 review written)

The whole Mobiles.co.uk experience has been disappointing. The website asks questions which don't have appropriate answers - an example is around employment. It gives an option for "retired" but then the next question is how long you have worked for that employer. Stupid. My bank (Santander) tells me it has lots of issues with processing online direct debits and payments from mobiles.co.uk. Terrible… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 08/01/2016 by Sinclairrj122 (1 review written)

first I ordered from them a phone, it took about a month to arrive, I thought to give them another change, ordered another one, then I got a message asking to call them ....strange, why don't they call me if they need clarification or whatever, I paid for the handset and now I am n their hands. I think they are a waste of time… Read Full Review

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★☆☆☆☆

“Mobiles.co.uk stillhas juvenile IT putting customers...”

Written on: 06/01/2016 by rosebuddavid (1 review written)

I tried to purchase a new sim card on line...until I got to the question about employment. I am retired, so entered that. Next question asked how long I'd been with that employer. No option for a retired person. So the application stopped there. I telephoned the sales team and was told the IT systems at Mobiles.co.uk were in transition and remained problematic. I made a purchase but then did not receive an electronic receipt, nor my unique reference number so I could get redemptions during the… Read Full Review

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★★★★★

“Pleasantly Surprised”

Written on: 05/01/2016 by Peps105 (1 review written)

Don't normally write reviews but thought it necessary after the horrendous reviews this company gets. Been with Vodafone for 20 years, didn't offer any good deals to retain me so logged into Uswitch (Ofcom regulated website)to find a better deal. Saw this deal £31/month with O2, Iphone 6S 64gb, u/l minutes, u/l texts, 3gb data, £175 for phone (used techradar.com code and got £100 discount so only paid £75)what's the catch I hear you say?! Redirected me to mobiles.co.uk. Checked the reviews… Read Full Review

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★☆☆☆☆

“DO NOT USE mobiles.co.uk - run now while you have the...”

Written on: 23/11/2015 by neiljohn (2 reviews written)

Why do we fall for these low price pretend offers..... Applied for SIM only deal, but "apparently" refused Credit by Vodafone (for £5.50 a month). But even stranger - "we believe you have a strong chance of being accepted for one of our great value SIM only offers"??? Feel I should pursue with credit reference agencies but when you read the reviews for mobiles.co.uk - it all smells very similar - they are lacking in basic business ethics. This was my tester to get one of my children an iPhone… Read Full Review

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★☆☆☆☆

“Cheap and most definitely nasty”

Written on: 13/11/2015 by 293Olson (1 review written)

Whilst the price looked good and the handset arrived quickly, I discovered that the 'catch' with buying from mobiles.co.uk is that you have no consumer protection whatsoever. This company offers a strict 30 day period to return any handset that is faulty, beyond that period, you're on your own. My handset failed 37 days after taking delivery and Mobiles.co.uk refused to entertain either replacing or repairing it. The Carphone Warehouse instructs store staff to tell customers of Mobiles.co.uk… Read Full Review

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★☆☆☆☆

“Mobiles.co.uk I am so disgusted with this company”

Written on: 28/10/2015 by Runjit (1 review written)

I bought a refurbished iphone 5s from this company on an o2 contract, after about a month the phone started overheating and I was unable to make calls, so I take the phone to o2 for repair only to find that the phone has unauthorised parts, no battery tabs and not the original screen, o2 and myself were disgusted with what they had found and would not repair it. After contacting mobile.co.uk for a refund and cancelation of my contract the said no, offered me another refurbished phone and… Read Full Review

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★☆☆☆☆

“Goods Not Fit For Purpose and Lies”

Written on: 12/10/2015 by CBnails8 (1 review written)

I saw the great online deals and applied for a Samsung Galaxy phone. I was asked to call them, which I did and the deal was for the S5 over 2 years, with the usual texts, internet and minutes. I was told that I would be on the "brilliant" new network named ID. I would be able to run my phone with 3G and 4G.I was told it would be suitable for all my needs. When the phone came, I set it all up and saw that there was an error message "NO SERVICE". I presumed that this would correct itself after… Read Full Review

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★☆☆☆☆

“Dishonest ”

Written on: 04/10/2015 by 89Steele (1 review written)

Ordered a new contract and phone with them but decided the following day I didn't want to go through with it. Phoned up and cancelled the order which the did without any hassle or trying to push me into keeping it set up. Five days later I looked at my credit card statement to see that I hadn't been refunded the £50 I was going to pay for the phone. I have emailed them and they've told me it will take 6-8 weeks to refund. I have contacted them to tell them it is unacceptable to wait possibly 8… Read Full Review

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★☆☆☆☆

“Mobiles.co.uk is the most dishonest company ever...”

Written on: 22/09/2015 by Jordansf386 (1 review written)

This company is the worst and most dishonest I have ever experienced. They sold me a contract with Talkmobile who not only consistently charged hidden charges, but leaked my bank details, my debit card details and my password to cyber criminals. I have had to pay Experian 15.00 GBP a month to protect my bank account details. When I asked mobiles.co.uk in writing to cancel my account they ignored my letter. I wrote again. They ignored my letter. I put them on Legal notice. I received a call a… Read Full Review

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★★★☆☆

“Deteriorated”

Written on: 18/09/2015 by Lucylockett (2 reviews written)

I have purchased phones very successfully from them in the past however, the web site update was a complete disaster it definitely didn't improve its functionality . Claiming cashback has been relatively easy… Read Full Review

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★☆☆☆☆

“CAUGHT OUT AGAIN!”

Written on: 26/07/2015 by 489White (1 review written)

Applied for an iphone 6 and received an email saying they needed me to get in touch to verify a few things. I rang them (13p per minute). Waited 8 minutes to be connected and they said I had been declined! Then emailed me AFTER the phone call and told me I had been declined! CAUGHT OUT AGAIN! Why did they not just email me and tell me in the first place. They made money out of just telling me I had been declined… Read Full Review

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★☆☆☆☆

“Passing off refurbished unit as new”

Written on: 15/07/2015 by Kimswain (1 review written)

Took delivery of an Apple iPhone 6 today that was clearly a refurbished or returned unit (scratches on the phone and the screen protector had clearly been removed and replaced). Company would not replace until the original phone was back in the warehouse so have gone elsewhere… Read Full Review

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★☆☆☆☆

“Joke Cashback Claims!!!!”

Written on: 22/04/2015 by Sharonhill628 (1 review written)

After sending in my Orange statement for January to claim cashback, I checked my bank account regularly and the cashback never went into my account. I contact them at the end of March asking why I still had not received the cashback and was told that there was no mobile number on my Orange Statement. I checked this with Orange and was informed that all pages show the Mobile number. Mobiles.co.uk informed me that the 60 days had now passed and it was too late to claim. They did not contact… Read Full Review

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★☆☆☆☆

“wish id read the reviews first”

Written on: 31/03/2015 by Gman952 (1 review written)

First my wife ordered a iphone 5s gold. They sent silver. After lots of calls We get the phone exchanged. But the delivery day comes and goes and no phone. We have to call them to find out what's going on and it will come tomorrow maybe. It's amazing I got the o2 Bill before I have the phone. I've spent £25 on calls to find out where the phone is and correcting their mistake. And when I complain about the cost of the calls I'm told I didn't have to ring them. Maybe I should buy a pigeon to… Read Full Review

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★☆☆☆☆

“NO call back”

Written on: 17/02/2015 by clairespeechie (1 review written)

I phoned the company to set up a new contract after seeing there great deals. As the number is premium rate, I asked them to call me back twice (2 separate calls) but NOTHING. This has totally put me off using them as they can't even be bothered to return a call of a potential paying customer! Rubbish company… Read Full Review

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Greenteaatuk's Response to clairespeechie's Review

Written on: 09/04/2015

Same situation as you. Totally agree with you.

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