Mobiles Online Reviews - www.mobiles.co.uk

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★★★☆☆
3.2 / 5
61.6% of users recommend this
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Latest Reviews

★☆☆☆☆

“Avoid like the plague”

Written on: 05/11/2014 by Jordy2508 (1 review written)

After ordering an iphone6 64gb with 2 gb data and paying £199 over the telephone I actually received an iphone5s 64gb with 5gb of data. After returning the phone I was told my refund would take 5/10 working days to hit my account and that I could not upgrade for a further 5/7 working days due to the cancellation. I was also told that I would be cut off of the O2 network if I did not upgrade after the 5/7 days. I have only scored 1 out of 5 as I a, unable to score 0/5 on this site. Avoid this… Read Full Review

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★☆☆☆☆

“TOTAL RUBBISH!!”

Written on: 02/11/2014 by Tristan211 (1 review written)

I'm absolutely disgusted, i applied for a phone with no added fee charge i then received an email 24 hours later telling me that they cannot go any further until i pay a fee that they say the network requires. they told me to contact them asap so i did for 3 days that was costing me 15p per minute, being placed on hold not even getting through to anyone, they also told me that they would contact me the day after to go through see what i can do but yet again i have not had a phone call or no… Read Full Review

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★☆☆☆☆

“hands down the worst experience i have ever had”

Written on: 21/10/2014 by Hickman202 (1 review written)

I ordered an iphone 6 plus which was delivered on thursday 9th oct. In the DPD bag was the phone and a sim card. Upon putting the sim in the phone i realised it wasn't connecting to the network. i contacted mobiles.co.uk on live chat and was told i needed to wait 24 hours. after 24 hours and no connection i contacted them again and was told I needed to wait either 24 hours from when i put the sim in the phone or 3 to 5 working days (they weren't sure). After another 24 hours and still no… Read Full Review

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★☆☆☆☆

“Absolutely appalling!”

Written on: 19/10/2014 by Twedd (1 review written)

I orderered a phone and my order was cancelled as o2 had rejected me on a credit basis...which confused me as I am with o2 who wanted me to start a new contract with them. After speaking to o2 it transpires that they had done no such credit check and were aware that this company had told a large amount of people this when they simply don't have stock! I have tried to contact them and after spending £12 on phoning them I still haven't managed to get through. I will be making a formal… Read Full Review

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★★★★★

“ Galaxy Note 4”

Written on: 17/10/2014 by sunny110 (1 review written)

I don't know about their cashback and customer service dealing as there have been similar case with negative feedback. Most businesses have the same issue where it does take time to resolve complaints and difficult customer service issues. But my feedback is for the purchase of new galaxy note 4 just came out today. I place order on 11th October 2014 for a deal that sounded too good to be true. Took risk and placed the order. I got my new phone today. For me it was excellent job done. … Read Full Review

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★☆☆☆☆

“They are just a joke”

Written on: 16/10/2014 by Clay24 (1 review written)

I ordered a samsung note 4 gold on 10 days ago .After i been waiting delivery for 10 days and got a email said my order been declined by O2 network. I really don't understand my credit score is super never have bad credit history. And I m with O2 many years already .also I been ordered another samsung note 3 after this order for my husband and been received 2 days ago . How this happened ? I think they are just joking!… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 15/10/2014 by Medeirosxi77 (1 review written)

Very disappointed, phone only worked for a day then was blocked by another network?? They would not help in a reasonable time as I needed the phone for my holiday . Not good service!! Not recommended … Read Full Review

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★★★★★

“Mobiles.co.uk- Risk worth taking”

Written on: 14/10/2014

I approached this website with fears that I could be scammed, as there have been plenty of other customers using other sites, thinking that the website they are ordering from is genuine. I decided to have a check to see how genuine this company is, and came across them being the best online retailer 2010 by USwitch. This obviously showed that they are a proper company and not those dodgy ones you'd find online. I also looked at some of the reviews, and honestly they did give me second doubts… Read Full Review

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★☆☆☆☆

“Getting cashback paid is difficult.”

Written on: 28/09/2014 by 47Knight (1 review written)

Bought a phone no problem. Problem started when trying to get cashback paid. 1st rejection was for no mobile number on bill, but there was. Resubmitted same document, this time rejected for no postcode, but there was. Emailed customer service who did respond quickly, but said I hadn't complied with the requirements, even telling me that I had to send a PDF. I rechecked the website and a number of formats are acceptable, including JPG, which I had submitted. So another email to customer… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 19/09/2014 by Yulianac347 (1 review written)

I ordered a iphone 5c online, had confirmation that my phone would be with me in 2 days..so happy days, sit back and wait for my phone to be delivered. I then had an email to say due to the high volume if purchases for this phone, it currently wasn't in stock. Mobile.co.uk would contact me in 7 days and let me know if they had it available. I went onto their website to cancel my order and they make it almost impossible to do so. There wasnt a clear email address, only a online chat with… Read Full Review

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★☆☆☆☆

“awful experience”

Written on: 20/08/2014 by apollo996 (1 review written)

Firstly I ordered the sim and they emailed confirming they were going to post me a full sized sim. The web chat didn't work so I rang them which took ages. The staff was so poorly trained I just cancelled the whole order. About 3 hours later I got an order confirmation so rang them again. I was guaranteed the order was cancelled and I would get an email to confirm. I never did and the sim arrived today!! I'm very annoyed at this joke of a company. In the end I just contacted the sim… Read Full Review

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★☆☆☆☆

“Order Ignored!”

Written on: 25/06/2014

I ordered two phones with this company and waited two days for delivery however they didn't show up and when I rang they said the order had not even been processed! They then asked if I would like to wait on hold while they processed it which I did and was told my first phone had gone through and I needed to wait a further day for delivery. They then refused to send my second phone as I had not passed the credit check and they had the cheek to suggest I visit Experian.co.uk to seek help for my… Read Full Review

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★☆☆☆☆

“REALLY BAD COMPANY”

Written on: 09/06/2014 by Finch492 (1 review written)

Meant to have been upgraded in at the start of April 5 Sim cards later no upgrade but a lot of rubbish exscuses of why this has not happened. I called & emailed leaving both my landline and mobiles with the largest bills I have ever paid as their calls are 10p a min, ( you wait for ages to speak to anyone) I was then promised they would pay my bill as it was due to them the bill was so high. I am still waiting! DO NOT USE THESE PEOPLE UNLESS YOU HAVE TIME TO WASTE AND MONEY TO BURN!… Read Full Review

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★☆☆☆☆

“Don't waste your time”

Written on: 22/03/2014 by Shawn243 (1 review written)

This so called company if You can call it that (more like a circus). Will take your money and not deliver the goods. I placed my order 5 weeks ago and yes the phone turned up the next day but still waiting for the ps4 (free gift) I can understand low stock levels but dont lie to me 3 times about delivery dates. Absolute pile of poo. Tried to use a swear word but it wouldn't let me. company to deal with. Ive phoned them about 7 times just to be lied to time and time again. I know I wont be… Read Full Review

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★☆☆☆☆

“Poor company stay away”

Written on: 07/03/2014 by Secret12345 (1 review written)

Was promised £40 cash back from mobiles.co.uk which I didn't receive. When I rang up about it they said it wasn't part of my deal. They said they would have a listen to the call recording from when I ordered the phone. I later received an email from a member of staff asking the best time to call and for a contact number to which I replied and never received any call. I rang up months later and asked about it and they said I was correct and was owed £40 (why wasn't this cash sent out they had… Read Full Review

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Lizzyde's Response to Secret12345's Review

Written on: 17/03/2014

Was the phone ok ?

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★★★★★

“Brilliant service!”

Written on: 06/03/2014 by drivebunny (1 review written)

Been with Carphone warehouse for a long time but ordered through this company as they had the phone that my other half wanted. Two days before I ordered my laptop gave up the ghost so we ordered the phone with a free gift. Got the phone the next day with email stating the laptop would be delivered 7 days later. I notice people complaining that their order was refused....take that up with the network you chose as they are the one's who accept or decline, not mobiles.co.uk. I was declined 4… Read Full Review

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★☆☆☆☆

“dishonest sales”

Written on: 06/01/2014 by phonyphones (1 review written)

Ordered I PHONE 5C from these people, on the phone the sales rep said we have an offer on a case, i said is the case any good he gave me the name and model of case, checked the pics on internet. He said the case was on offer reduced from 20 pounds to 10, he said they are 20 pounds in carphone warehouse shop (their parent company). When the case arrived it was a cheap version not the one he said and when i checked the price of the case in shop it was 3.99 not 20 pounds. Also they took 10 pounds… Read Full Review

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★☆☆☆☆

“Absolutley Shocking”

Written on: 20/12/2013

Avoid like the plague!!! They will make false promises of free gifts just to gain an order and their customer service is some of the worst I have come across! I wish I had not even bothered! 1* is far too generous, they should be into the - figures!!… Read Full Review

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★★☆☆☆

“Avoid”

Written on: 14/12/2013 by Yogibear123 (1 review written)

This company deliver the phone and contract next day as advised but and its a big but, if you ever need to contact customer services things change, there is no service to the customer. I ordered an LG G2 phone with an Orange contract it came with free delivery and a free LG quick case, well the phone arrived free next day ok, but as for the case.... well 3 phone calls and two weeks later still no sign of the case. it could have been so easy for them to get a good review, I can understand maybe… Read Full Review

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★☆☆☆☆

“Definately Dodgy”

Written on: 03/12/2013 by Medz (1 review written)

1) I chose to ignore other people's reviews because there were a select few that seemed promising and when i spoke to their online agents, i was sold the dream and convinced this was all legit - DO NOT MAKE THE SAME MISTAKE AS ME OR YOU WILL BE SORRY!! 2) there website is rubbish - If you select 'Alternate delivery address' you will not be able to get onto the next stage of the purchase process. It took me ages to figure this out! 3) when I finally completed the purchase, my order was cancelled… Read Full Review

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