Early Learning Centre - www.elc.co.uk Reviews

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★☆☆☆☆
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“What a joke”

Written on: 26/07/2012

Totally annoyed with this service, I ordered goods and paid extra for next day delivery and the goods haven't arrived!! It's my sons birthday tomorrow and won't be a happy boy all down to ELC, i also had the same problem 2 year ago at xmas - i shouldve learned then defo wiould not recommend them to anyone unless u want to be disappointed!! That is all!! (read more)

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“False promotions ”

Written on: 15/09/2011

I purchased a number of items from ELC TOYS and was charged for them seconds after the order was placed only they never applied the current promotion to the order and I was overcharged. After calling their ridiculous customer service phone centre several times over the course of a week and never being called back and constantly hearing the automated voice of you have been placed in a que and will be called back shorty, I was furious. A simple refund when the company is at fault should not be... (read more)

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“ELC were doing a special offer on a Playtable and a...”

Written on: 07/03/2011

ELC were doing a special offer on a Playtable and a Train Playset before Christmas. I thought it would make a terrific gift for my nephew. I ordered the two and they arrived soon thereafter.

The set weighed about 5 pounds and retails for about £125. ELC's packers had decided to dsend it in an ill-fitting cardboard box and had put in a sheet of brown paper (not scrunched up, just lying flat) as some sort of protection for the journey!!

The set had rattled about on its journey and arrived... (read more)

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“Absolutely appalling customer service and still no...”

Written on: 24/12/2010

Absolutely appalling customer service and still no sign of the goods arriving before Christmas even though I have had an email stating that the goods have been dispatched. I ordered on the 12th December 2010. Think twice about ordering from this website. (read more)

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“PLACED AN ORDER ON 9TH DECEMBER ADVISED A 4 DAY...”

Written on: 20/12/2010

PLACED AN ORDER ON 9TH DECEMBER ADVISED A 4 DAY DELIVERY ON SOME ITEMS 7 DAY DELIVERY ON OTHERS . NO DELIVERIES HAVE BEEN MADE AND I CANNOT FIND OUT IF I WILL GET ANY OF MY ORDER BEFORE CHRISTMAS . AS EARLY LEARNING CENTRE KNEW IT HAD A HUGE BACKLOG OF ORDERS IT WAS UNABLE TO DELIVER WHY DID THEY CONTINUE TO TAKE ORDERS .. GREED PERHAPS ? (read more)

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“I placed an order with ELC for 8 items and received a...”

Written on: 29/10/2010

I placed an order with ELC for 8 items and received a confirmation email they would be delivered within 4 days. 4 days later I received a delivery - this consisted of only 1 of the 8 items (toy Story Scalextric). I waited a further 2 days assuming the rest of the order would arrive. When it did not I telephoned ELC only to be advised they were expeiencing problems with their couriers and it would take them a few days to get a response from the couriers so I would need to call back 3 days... (read more)

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“We (2 families worth) recently purchased through the...”

Written on: 01/09/2010 by Theyusedtowork (3 reviews written)

We (2 families worth) recently purchased through the ELC website Birthday presents for my Nephew (who has a serious heart condition and each Birthday is very precious). We chose to have the items deliverd directly to his home as they live 6 hours drive away. A day later I had an email confirming the items had been dispatched - Brilliant I thought.

My Brother called me to thank me for the "gift" - I questioned "gift". He advised the delivery note stated items out of stock (although the web... (read more)

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“Early Learning Centre online let me down less than a...”

Written on: 19/12/2008 by sam wake (1 review written)

Early Learning Centre online let me down less than a week before Xmas. I placed an order in good time (Nov 26th) but was eventually told on 19th Dec that a majority of the order was not available. I had not received any communication or advice from ELC - apart from apparently misleading info in reply to my request a week previously. I feel that this website and store is unreliable and has poor customer service. (read more)

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