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Written on: 30/08/2016
I bought a sand and water table which came missing the two screws meaning that the table cannot be set up. When I contacted the customer service they said they would first collect the item and then can deliver a new one. I cannot go to a store to change given I am 8.5 months pregnant with a toddler and a job. ELC has been only able to give me a 12 hour slot in a day to collect the item. Firstly, this is ridiculous because we all work for a living and I cannot be home for 12 hours but I have… Read Full Review
Written on: 18/11/2015 by KJAVW (3 reviews written)
I have an account with ELC and purchased 2 items on 11th November via their online order system and chose to pay by Paypal and received acknowledgement via Paypal that the order had been placed. This is important as had I not been using my online account, I would have had to input all of my delivery/invoice address details etc so the Paypal acknowledgement proves I placed my order. Delivery was due in 5-7 days and having placed the order I just forgot about it. Yesterday I rang to chase it… Read Full Review
Written on: 09/11/2013 by GerryStewart (1 review written)
I wish I had read the reviews for this AWFUL game before buying it. What has really annoyed me is that the game is for sale on the ELC Website in the UK for £5 whereas it was marked in the Irish store at €11.99 and had a large reduced to €5.74sticker. That said, I would not pay £1 for this poor quality game. As one of the previous reviews said, you would not expect this poor quality from an ELC product. ELC should withdraw this and refund all previous customers their money… Read Full Review
Written on: 08/11/2013
I placed a very large exsencive order for my youngmsonmwho has aurtism for his birthday I placed the order five days before his birthday as it clearly states 3-5 days delivery 5 days later working days I might add they still have not got the order ready "processing" not been shipped they don't care at all poor excuse "it's a buzzy time for us" "in the terms it says we can take 5 days to ship it" well it's been five days and it's not shipped so I guess elc are going to either sort out my problem… Read Full Review
Written on: 26/07/2012
Totally annoyed with this service, I ordered goods and paid extra for next day delivery and the goods haven't arrived!! It's my sons birthday tomorrow and won't be a happy boy all down to ELC, i also had the same problem 2 year ago at xmas - i shouldve learned then defo wiould not recommend them to anyone unless u want to be disappointed!! That is all!! … Read Full Review
Written on: 16/09/2011
I purchased a number of items from ELC TOYS and was charged for them seconds after the order was placed only they never applied the current promotion to the order and I was overcharged. After calling their ridiculous customer service phone centre several times over the course of a week and never being called back and constantly hearing the automated voice of you have been placed in a que and will be called back shorty, I was furious. A simple refund when the company is at fault should not be so… Read Full Review
Written on: 07/03/2011
ELC were doing a special offer on a Playtable and a Train Playset before Christmas. I thought it would make a terrific gift for my nephew. I ordered the two and they arrived soon thereafter.
The set weighed about 5 pounds and retails for about £125. ELC's packers had decided to dsend it in an ill-fitting cardboard box and had put in a sheet of brown paper (not scrunched up, just lying flat) as some sort of protection for the journey!!
The set had rattled about on its journey and arrived… Read Full Review
Written on: 24/12/2010
Absolutely appalling customer service and still no sign of the goods arriving before Christmas even though I have had an email stating that the goods have been dispatched. I ordered on the 12th December 2010. Think twice about ordering from this website… Read Full Review
Written on: 20/12/2010
PLACED AN ORDER ON 9TH DECEMBER ADVISED A 4 DAY DELIVERY ON SOME ITEMS 7 DAY DELIVERY ON OTHERS . NO DELIVERIES HAVE BEEN MADE AND I CANNOT FIND OUT IF I WILL GET ANY OF MY ORDER BEFORE CHRISTMAS . AS EARLY LEARNING CENTRE KNEW IT HAD A HUGE BACKLOG OF ORDERS IT WAS UNABLE TO DELIVER WHY DID THEY CONTINUE TO TAKE ORDERS .. GREED PERHAPS ?… Read Full Review
Written on: 29/10/2010
I placed an order with ELC for 8 items and received a confirmation email they would be delivered within 4 days. 4 days later I received a delivery - this consisted of only 1 of the 8 items (toy Story Scalextric). I waited a further 2 days assuming the rest of the order would arrive. When it did not I telephoned ELC only to be advised they were expeiencing problems with their couriers and it would take them a few days to get a response from the couriers so I would need to call back 3 days later… Read Full Review
Written on: 01/09/2010 by Theyusedtowork (3 reviews written)
We (2 families worth) recently purchased through the ELC website Birthday presents for my Nephew (who has a serious heart condition and each Birthday is very precious). We chose to have the items deliverd directly to his home as they live 6 hours drive away. A day later I had an email confirming the items had been dispatched - Brilliant I thought.
My Brother called me to thank me for the "gift" - I questioned "gift". He advised the delivery note stated items out of stock (although the web site… Read Full Review
Written on: 19/12/2008 by sam wake (1 review written)
Early Learning Centre online let me down less than a week before Xmas. I placed an order in good time (Nov 26th) but was eventually told on 19th Dec that a majority of the order was not available. I had not received any communication or advice from ELC - apart from apparently misleading info in reply to my request a week previously. I feel that this website and store is unreliable and has poor customer service… Read Full Review
As rated by our community of reviewers
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