Compare reviews of the Gap Online shopping experience with other online shopping sites at Review Centre to find which site is most recommended.
If you love Gap UK and regularly shop on their Gap Online UK site, please write a review and let others know why you choose Gap.
Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.
Written on: 03/06/2014 by Shelbya161 (1 review written)
Almost no point in going through the online store for average sizes -- always out of stock and quickly sells out. Can only imagine that promotions etc really only ever apply to a small proportion of inventory… Read Full Review
Written on: 25/03/2014 by Oedipus1king (1 review written)
Since October 2013, I have been subjected to racial profiling, by the security firm employed by Gap 30 St Ann Street, Manchester M27LF. I say this with confidence, because 80% of the time I enter the store and make my way to the men's department on the 1st floor, there is never any security present, however, after being in the store for approximately 5mins, suddenly security appear at the counter, for the most part there a usually two. I brought this very upsetting experience to the… Read Full Review
Written on: 15/03/2013 by nitmiluk (2 reviews written)
I've ordered three times with Gap. They kept sending me the wrong sizes. I ordered children's clothes but every time instead of an L arrived and M, instead on an XL they've sent me and L, and so on. As I order from abroad sending back is always expensive and does not make much sense. Anyway, ordering is easy but when the parcel arrives better check carefully the size of the items sent. For a big company like Gap its online shop service and handling is very poor and far away from being… Read Full Review
Written on: 27/11/2012 by Tink3034 (1 review written)
This is ridiculous! I ordered something online and they put a hold on my account and then put through the "new" amount as well. So now they deducted the new order total from my account and have not released my original money, which they said could take up to 30 days. The man I spoke with Seth, was rude and made me feel bad for wanting my money back. He did nothing to try and save a loyal customer. I have made the decision that Gap and Gap.com will NEVER get another cent of mine. I used to… Read Full Review
Written on: 01/08/2012 by headjess (7 reviews written)
Over the years I have gone through different tastes and a part of me always considered GAP to be for older people and not as "cool" as TopShop and alike. How very wrong I was. After going into the store when I saw a 60% off sale I brought myself some jeans and they are the best I have ever had in terms of quality and fit they are out of this world :) When I got the jeans they asked me if I wanted to sign up to get the GAP newsletter and emails which contain offers and such, I accepted even… Read Full Review
Written on: 08/12/2011 by murcutio (2 reviews written)
I feel compelled to write this Gap.com review as ordered 2 jumpers from Gap over 10 days ago and I have still yet to receive them. This is mostly because they use the very dodgy delivery company Yodel (please look up their reviews - 1029 reviews and 1 star!). They initially failed to offer to look into why the delay had occured then once they did gave me false promises and now as one of the items has sold out they are currently trying to fob me off with a refund. I have spent a lot of my… Read Full Review
Written on: 19/08/2009
It has been two weeks and still my package has not come. I called fedex and they said they send it on to usps and that I need to talk to my local post office. I am so upset that it has taken so long and it is not just one package it is three. I would not ship with The Gap's flat rate shipping again. It is so slow!… Read Full Review
As rated by real users
" Vintage " Read More
" New sunglasses " Read More
" Colours are exactly like on the website or in the brochure also the... " Read More
" Not happy about customer service " Read More
" Excellent product, the best " Read More