Gap Reviews - www.gap.com

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★★☆☆☆
2.4 / 5
40% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

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Latest Reviews

★★☆☆☆

“Always out of stock”

Written on: 03/06/2014 by Shelbya161 (1 review written)

Almost no point in going through the online store for average sizes -- always out of stock and quickly sells out. Can only imagine that promotions etc really only ever apply to a small proportion of inventory… Read Full Review

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★☆☆☆☆

“Racial Profiling!”

Written on: 25/03/2014 by Oedipus1king (1 review written)

Since October 2013, I have been subjected to racial profiling, by the security firm employed by Gap 30 St Ann Street, Manchester M27LF. I say this with confidence, because 80% of the time I enter the store and make my way to the men's department on the 1st floor, there is never any security present, however, after being in the store for approximately 5mins, suddenly security appear at the counter, for the most part there a usually two. I brought this very upsetting experience to the… Read Full Review

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★★★★☆

“Good Quality”

Written on: 11/01/2014 by jstevens01 (2 reviews written)

Bought a pair of jeans online. Its very tricking when it comes to my waste size especially with jeans, however these guys nailed it and it fits perfectly. Will be buying online again… Read Full Review

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★☆☆☆☆

“Keep sending you the wrong sizes!”

Written on: 15/03/2013 by nitmiluk (2 reviews written)

I've ordered three times with Gap. They kept sending me the wrong sizes. I ordered children's clothes but every time instead of an L arrived and M, instead on an XL they've sent me and L, and so on. As I order from abroad sending back is always expensive and does not make much sense. Anyway, ordering is easy but when the parcel arrives better check carefully the size of the items sent. For a big company like Gap its online shop service and handling is very poor and far away from being… Read Full Review

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★★☆☆☆

“HOLDING MY MONEY”

Written on: 27/11/2012 by Tink3034 (1 review written)

This is ridiculous! I ordered something online and they put a hold on my account and then put through the "new" amount as well. So now they deducted the new order total from my account and have not released my original money, which they said could take up to 30 days. The man I spoke with Seth, was rude and made me feel bad for wanting my money back. He did nothing to try and save a loyal customer. I have made the decision that Gap and Gap.com will NEVER get another cent of mine. I used to… Read Full Review

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★★★★☆

“Good value Gap”

Written on: 15/11/2012 by marinozini (1 review written)

Friendly helpful staff at Hampstead Branch. The display was adequate and the quality of the clothes is good value for money. Bought two Merino sweaters for around £80 which is extremely good value… Read Full Review

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★★★★★

“I love GAP”

Written on: 01/08/2012 by headjess (7 reviews written)

Over the years I have gone through different tastes and a part of me always considered GAP to be for older people and not as "cool" as TopShop and alike. How very wrong I was. After going into the store when I saw a 60% off sale I brought myself some jeans and they are the best I have ever had in terms of quality and fit they are out of this world :) When I got the jeans they asked me if I wanted to sign up to get the GAP newsletter and emails which contain offers and such, I accepted even… Read Full Review

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★☆☆☆☆

“slowest shipping ever”

Written on: 12/05/2012

Definitely the slowest shipping website I've ever seen. Customer service is the worst as well. The people answering my phone obviously have no idea what my question is and kept giving me answers I already knew… Read Full Review

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★☆☆☆☆

“Do not deal with Gap.com!”

Written on: 08/12/2011 by murcutio (2 reviews written)

I feel compelled to write this Gap.com review as ordered 2 jumpers from Gap over 10 days ago and I have still yet to receive them. This is mostly because they use the very dodgy delivery company Yodel (please look up their reviews - 1029 reviews and 1 star!). They initially failed to offer to look into why the delay had occured then once they did gave me false promises and now as one of the items has sold out they are currently trying to fob me off with a refund. I have spent a lot of my… Read Full Review

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★★★☆☆

“It has been two weeks and still my package has not...”

Written on: 19/08/2009

It has been two weeks and still my package has not come. I called fedex and they said they send it on to usps and that I need to talk to my local post office. I am so upset that it has taken so long and it is not just one package it is three. I would not ship with The Gap's flat rate shipping again. It is so slow!… Read Full Review

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