Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.5 / 5
308
90% of users recommend this
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Latest Reviews

★★★★★

“Excellent service ”

Written on: 18/05/2017 by Rosedot (1 review written)

Really helpful staff thank who went out of their way to be of use. I would definitely recommend… Read Full Review

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★★★★★

“great service”

Written on: 13/05/2017 by Hicks1973 (1 review written)

rectified my order mistake very quickly… Read Full Review

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★★★★★

“Great service”

Written on: 08/05/2017 by kateleah (1 review written)

I made an error on my voucher and quickly emailed customer services and they came back to me very quickly and managed to amend the order for me. Really great service… Read Full Review

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★★★★★

“Really good service ”

Written on: 06/05/2017 by Barriel (1 review written)

I order the wrong type of voucher but the team very quickly sent the right voucher out to me with no quibbles. Would recommend 100% … Read Full Review

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★★★★★

“Incredible Service”

Written on: 05/05/2017

I am so pleased with the service from Voucher Express. I ordered vouchers on behalf of my company for recognition prizes, choosing the vouchers and cards was easy with a very intuitive and smooth website and the vouchers were received the following day, safely and attractively presented. However, when it came to putting the cost through accounts I found I had inadvertently disposed of the invoice and paperwork! I emailed VE and was supplied with a duplicate within 3 hours, which is amazing… Read Full Review

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★★★★★

“Very quick and courteous”

Written on: 04/05/2017 by Kasey279 (1 review written)

Response to my query was very quick and the matter was resolved with full information and a workable solution without my having to say any more. Very polite in all communication… Read Full Review

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★★★★☆

“Great customer service”

Written on: 04/05/2017 by Jakaylal362 (1 review written)

Very helpful and quick response… Read Full Review

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★★★★★

“Hi, I had to cancel a gift e-card and get a new gift...”

Written on: 01/05/2017 by richok (1 review written)

Hi, I had to cancel a gift e-card and get a new gift card issued, she was very friendly, very cooperative, she makes me want to buy more gift cards. Thanks!… Read Full Review

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★★★★★

“Service surpassing expectations”

Written on: 28/04/2017 by ucStevenson425 (1 review written)

My young daughter unfortunately lost her email with the voucher code so I made enquiries. Not only did the member of staff clearly understand and efficiently deal with our problem (rare these days - you usually get an answer to a question you didn't ask!!), but she went beyond the call of duty and actually sent an email directly to my distraught daughter that hit the perfect note to reassure her. Excellent service… Read Full Review

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★★★★★

“Really excellent customer service”

Written on: 24/04/2017 by 36Smith (1 review written)

Fantastic customer service from Voucher Express, who provide Debenhams' e-vouchers. I was really impressed. Thank you, Kaye, for making a phone call from Singapore easy for me and making my sister's birthday present arrive (after I entered the wrong email address at checkout...). I expected a battle but Kaye was super helpful, efficient and incredibly friendly. Thank you!!… Read Full Review

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★★★★★

“Very helpful ”

Written on: 22/04/2017 by 212MacDonald (1 review written)

Very quick reply to my email and problem was sorted straight away… Read Full Review

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★★★★★

“John Lewis card delivery was great ”

Written on: 21/04/2017 by Vanessa72 (1 review written)

Use these guys a lot never any probs. What I liked is the one time I did have a query, you got back very quickly and investigated the tracking for me as I couldn't access it myself. I expected a 'no follow the procedure' I was pleasantly surprised and am delighted to see that there is still some customer service left that isn't scripted or robotic. Thank u … Read Full Review

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★☆☆☆☆

“No voucher”

Written on: 14/04/2017 by Rocol (1 review written)

Tried to buy a topshop gift voucher got to the end screen showing an error message saying purchase had failed but voucher express still took my money. I am not happy with this type of bad practice… Read Full Review

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★★★★★

“A unique experience”

Written on: 12/04/2017 by 334Kelly (1 review written)

I purchased a John Lewis gift voucher via Voucher Express which caused me some concern as had misplaced the receipt. This voucher was for £100 and truly thought I would have to write it off. However, Voucher Express appeared on my bank statement and was able with the extremely helpful assistance from a staff member at Voucher Express, to locate my order and found it was due to be delivered a few days ago. This voucher was safely received (wedding gift for God-daughter)only to find the label… Read Full Review

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★★★★★

“A Happy Ending”

Written on: 08/04/2017 by 210Olson (1 review written)

I wanted to purchase a John Lewis gift card for my God-daughter as she is getting married and I felt John Lewis is possibly the best store to shop for a starter home. I thought I had purchased a J.L. voucher but turned out to be debited to Voucher Express. I recall putting a date when the gift was required for, first week in April. Alas, having had two strokes and not being totally on the ball so to speak, I went through the process of purchasing this gift card. I think it was 3rd April and I… Read Full Review

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★★★☆☆

“Helpful Staff”

Written on: 08/04/2017 by McCarthyxm443 (1 review written)

I used Voucher Express for the first time. The online voucher I bought was not received by the Recipient. I telephoned Customer Services and spoke to Kaye who was very helpful and sent the voucher again - it was then successfully received by the recipient. I am disappointed that the voucher wasn't received on the date it should have been… Read Full Review

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★★★★★

“Forgotten items on my order”

Written on: 05/04/2017

I forgot to check if my vouchers would come with separate envelope and the reply was instant and extremely helpful - they do ! I was very impressed. Thank you… Read Full Review

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★★★★★

“Very helpful”

Written on: 05/04/2017 by Reneeb370 (1 review written)

I live in Australia and recently bought a voucher for my sister who lives in London. The delivery system is very thorough which makes it possible to track the voucher every step of the way, so you have assurance that its reached the intended recipient. The voucher I sent unfortunately ended up at the incorrect address. Concerned the voucher might fall into the wrong hands eg not my sister's I contacted the John Lewis 'Help' Centre and the staff were able to put the voucher on hold until we were… Read Full Review

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★★★★★

“Great customer service ”

Written on: 02/04/2017 by Maurice394 (1 review written)

I bought a voucher for my mum who is not very tech savvy had it sent to her email however she could open or access it so they quickly sent me a PDF version I could get printed out for her, all done within minutes of my email super efficient thanks!… Read Full Review

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★★★★★

“Superb service ”

Written on: 31/03/2017 by Simeonays (1 review written)

I live in UK and wanted to buy Penny's (Primark in UK) vouchers for Irish nieces. The website was not allowing me to do in Euro. Initial feedback was great - advise to call which I did. I was confused with invoice but she sorted straight away completely allaying any concerns. She even sent a screenshot to help/confirm. I will definitely use again. She is a keeper! Arrived in ONE day and packaged so well… Read Full Review

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