Voucher Express Reviews - www.voucherexpress.co.uk

★★★★★
4.6 / 5
391
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Latest Reviews

★★★★★

“Issue promptly resolved”

Written on: 16/09/2017 by PaulEmsworth (1 review written)

Miss Selfridge email gift cards were ordered online but not delivered to the recipient email addresses. The very helpful team member at Voucher Express sorted out the problem very efficiently and my two nieces are now delighted to have their gift cards… Read Full Review

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★★★★★

“Prompt resolution of issue”

Written on: 16/09/2017 by 1974Maldonado (1 review written)

I received an E-Voucher as a gift, but mislaid the email. Kaye at Voucher Express was able to provide me with a dulicate of my reference number very promptly. Much appreciated… Read Full Review

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★★★★★

“Fantastic service”

Written on: 10/09/2017 by bianatural (1 review written)

I had an issue with my online gift card order from Primark, where the email with the voucher never reached the recipient despite checking junk and spam folders. I contacted customer service and my query was quickly resolved on the same day. It turns out that some computer systems block the eGift card format, seeing it as a threat. An email was then sent to the recipient with a PDF of the voucher. I am very pleased with the way matters were resolved and the level of service received… Read Full Review

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★★★★★

“I was greeted in a polite friendly manner, it means so...”

Written on: 09/09/2017 by Morrison298 (1 review written)

My daughter bought me a Eurostar voucher for my 60th birthday. I couldn't find the original e mail and was concerned I may have accidentally deleted it. I was reassured not to worry a further email would be sent within 15 minutes. The person I spoke to have met her name, was friendly, polite and showed empathy. An absolute pleasure. Wonderful service. Thank you so much. … Read Full Review

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★★★★★

“Fantastic Service”

Written on: 09/09/2017 by JaylahEdwards (1 review written)

excellent customer service, we had an issue with an unloaded gift card and customer service resolved the problem very quickly and pleasantly. superb… Read Full Review

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★★★★★

“Gardening vouchers”

Written on: 08/09/2017

Excellent service from this company. I ordered gardening vouchers but couldn't work out how to send them to anothe address not the billing address. I followed up my order with a quick email to ask the company to send the vouchers to my preferred address. I got a lovely friendly email back which confirmed this had been done. Even better, the vouchers arrived sooner than promised!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 07/09/2017 by Timpolay (1 review written)

I received a Voucher Express Ticketmaster e-card for my birthday but was unable to activate it through the email link. I emailed Voucher Express to ask for help, they replied the next day and had sorted out the problem. I was then able to activate the voucher. Excellent customr service, thank you. … Read Full Review

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★★★★★

“Very Good Service”

Written on: 07/09/2017 by Briggsvu357 (1 review written)

I had ordered some Primark vouchers but the email didnt come through. Spoke with Kaye who was able to have the vouchers re-sent in a different format. Very good and efficient service… Read Full Review

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★★★★★

“saved the day”

Written on: 07/09/2017 by Felipeo230 (1 review written)

I live in USA and bought a birthday e-gift card to be sent to the UK on that same day, but i had mistakenly added the wrong address, and, the person I dealt with fixed it all very quickly much to my and the recipients joy! Thank-you  … Read Full Review

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★★★★★

“Excellent customer service”

Written on: 06/09/2017

The original voucher purchased did not arrive at its destination in the allotted time. I contacted customer services via email to ask them to investigate. A new voucher was immediately arranged and your team even changed the delivery address for me to ensure my daughter received her birthday present. I would not hesitate to recommend this service. I am very impressed with the prompt and personalised response I received… Read Full Review

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★★★★☆

“Gift card delay”

Written on: 04/09/2017 by Russk05 (1 review written)

I had ordered two gift cards and needed them both for the birthday dinner on Saturday night. Unfortunately they got delayed at the Post Office distribution centre. I called Customer Services and the lady was so helpful, she contacted the Royal Mail and confirmed they would be delivered on the Saturday before 1pm. However, I also got sent two emails detailing the gift cards, amounts and message that I could print out at home just in case!… Read Full Review

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★★★★☆

“ national garden gift card”

Written on: 04/09/2017 by npShepherd391 (1 review written)

The gift card that I ordered was late arriving and I was worried that it was lost. I had very good communication with staff who responded promptly . The vouchers arrived safely in the end and I was very satisfied with the service overall… Read Full Review

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★★★★★

“Excellent service ”

Written on: 03/09/2017 by Woodardot117 (1 review written)

I had to request a duplicate TKMaxx voucher and the person I dealt with was really helpful and dealt with my query really quickly and she was really lovely… Read Full Review

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★★★★★

“Great customer service”

Written on: 30/08/2017

Hi, Just wanted to say thank you for sorting out my voucher problem - I was very impressed the fast service Thanks … Read Full Review

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★★★★★

“Voucher delivery”

Written on: 25/08/2017 by 142Munro (1 review written)

I had a problem with my e vouchers not reaching my email address, I spoke to the person I dealt with who quickly sorted me out, and within 15 min I was at my local store picking up my goods. Thanks … Read Full Review

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★★★★★

“Quick Replies”

Written on: 25/08/2017 by Houghton15 (1 review written)

I originally didn't receive my voucher, so I wrote them and received a response immediately… Read Full Review

Kf2801's Comment

Written on: 26/08/2017

Thanks for your feedback. Happy to help!
Customer Solutions Team

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Kf2801's Comment

Written on: 26/08/2017

Thanks for your feedback.

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★★★★★

“Cuperb customer experience and super fast actions”

Written on: 25/08/2017 by chellesimpson (1 review written)

The person I dealt with was fantastic when i spoke to her yesterday. I supidly left a number out of an email address so my mate didnt get gift vouchers that i purchased for her. I called through and spoke to the person I dealt with, i found her to be so polite, clear, concise and also delivered on her promise to me. I received notification within 15 minutes as promised. She really is a credit to Debenhams. Thanks for the excellent service you have provided me :) x… Read Full Review

Kf2801's Response to chellesimpson's Review

Written on: 26/08/2017

Thank you for taking the time in writing your review.
We strive to provide excellent customer service
Hope to see you soon

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Kf2801's Response to chellesimpson's Review

Written on: 26/08/2017

Thanks for your comments. We strive to offer excellent customer service !

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★★★★★

“Very helpfull”

Written on: 25/08/2017 by Leblancoz39 (1 review written)

tried to trace my shipment, very helpfull customer service, will definitely use again. Thanks … Read Full Review

Kf2801's Comment

Written on: 26/08/2017

Thanks!
See you soon
Customer Solutions Team

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Kf2801's Comment

Written on: 26/08/2017

See you soon!
Customer Solutions Team

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★★★★☆

“Support to get my voucher”

Written on: 25/08/2017 by Coughlinua71 (1 review written)

I bought a Primark E-gift voucher. I received the confirmation email but did not get the redeemable voucher. I emailed voucher express and on the second nudge, received an efficient response from B in customer services. E gift card now happily sent… Read Full Review

Kf2801's Comment

Written on: 26/08/2017

Thanks for your feedback and have advised my colleague.
Customer Solutions Team

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★★★★★

“experience with Kaye”

Written on: 24/08/2017 by Littleou437 (1 review written)

Kaye was super fast and helpful regarding the issue of the ordered Ikea gift card. Tamás Tettamanti, Budapest, Hungary… Read Full Review

Kf2801's Comment

Written on: 26/08/2017

Thanks for your comments - have advised my colleague.
Customer Solutions Team

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