Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.1 / 5
29% of users recommend this
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★☆☆☆☆

“not to be used”

Written on: 24/12/2014 by Cameron204 (1 review written)

Ordered a personalised shirt for Christmas. Came in good time, but wrong size -sent adult size instead of child- and wrong personalisation. Has to go to the trouble of going to the post office to return it and we were guaranteed our replacement in time for Christmas. 23rd December arrived and do did an email informing us of no stock. Thanks for nothing Kitbag. A disgrace. Customer service was ok but why did your website confirm stock when no stock?… Read Full Review

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★☆☆☆☆

“Not at all helpfull”

Written on: 18/12/2014 by SimonGrenshaw (2 reviews written)

After 35 years of buying and wearing Nike Pegasus Trainers without a problem, I had a duff pair that had obviously not been glued correctly. Only one of them had the sole come away from the upper. Kitbag however deem that there is no fault. I have only been wearing this pair for three months! I will be taking the matter further as it is obvious that there is a fault… Read Full Review

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★☆☆☆☆

“Postage on 2 separate orders”

Written on: 28/11/2014 by Danoliver (1 review written)

I ordered a pair of football shorts and upon checkout, found the postage to be £4.50. I felt this was very expensive but placed my order. I then found the socks for kit on Kitbag, ordered them on a separate order, and again, £4.50 postage. I contacted Kitbag immediately to ask for a refund of £4.50 and to put both orders in the same bag. They refused. I sent 3 separate emails asking them to use some common sense and put both orders in one bag. Each time I got exactly the same email -… Read Full Review

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★☆☆☆☆

“never received item; customer care do”

Written on: 15/11/2014 by BecKer86 (1 review written)

Altough they have said that they would contact me, they have not done anything... I keep on waiting for some information about my lost order… Read Full Review

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★☆☆☆☆

“WHAT ARE THE RYDER CUP TEAM DOING APPOINTING THIS SHOWER?”

Written on: 23/10/2014

I ordered a sweater and cap after the Ryder Cup. I phoned them first to check the spec then the goods arrived - different to the telephone conversation, Decided to send them back under distance selling regs for a refund. Sent them back via their couriers, Collect Plus, who couldn't find them! phoned Kitbag who said that the printed label had the wrong address - they must get round to changing it ! But it's my fault the item is lost bevause I am returning it. JUST AVOID THESE CHARLATANS… Read Full Review

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★☆☆☆☆

“Crooked Badge Cannot Return”

Written on: 13/08/2014 by bolcerek (1 review written)

Received Messi WC Jersey after a month of waiting. The badge across the top was crooked so I contacted customer service. I sent images, and asked to return the jersey. They told me that they did not think it was crooked, only 3 MM but on a small badge it is a lot. Then they said it was not their printing but came from their supplier so they did not make a mistake and the "manager" did not think it was enough for a return and told me they would not cover shipping. They offered a 10% discount… Read Full Review

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★☆☆☆☆

“Kitbag admits to below standard customization, yet...”

Written on: 07/07/2014 by Rayann235 (1 review written)

My jersey arrived 5/31, its now 7/4 I sent them numerous pics of the poor customization, yet customer service reps stated that they never received, after several emails. Kitbag seems to avoid email questions and inquiries hoping the customer finally gives up. As requested, I attached my pics for a third time showing the poor customization on the Barcelona A.Iniesta Home jersey. My photos clearly displayed the number as bubbled and peeling. The transfer also looked to be pulling on the… Read Full Review

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★☆☆☆☆

“ORDER STATUS PICKED FOR TEN DAYS NO REPLY!!!”

Written on: 05/07/2014 by TAILEND (1 review written)

I recently ordered an Argentina shirt and socks,ten days have passed since I've been charged and the order has not been dispatched and status is 'picked'. I have emailed then twice three days ago and even messaged them on Facebook to receive no reply. Awful service and if there is no response or delivery soon I shall demand a refund. DO NOT BUY FROM THEM!!!!! USE THE MANUFACTURER SITE INSTEAD… Read Full Review

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★☆☆☆☆

“My Items never come and money refund never arrived”

Written on: 05/07/2014 by htRomero141 (1 review written)

I've tried to order few items from KitBag since May 2014, KitBag said that for international shipping I should wait max. 20 days, but till now July 6, 2014 my items never arrived. I asked KitBag for money refund in June 25, they said they will refund it within 3 days, . but again until now, nothing is happening. I've been several time send emails to Kitbag cust.service, but no reply...Called their cust. service also no succeed..I dont know what else to do. My oreder BAR-35834698 - Email Ref… Read Full Review

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★☆☆☆☆

“They took our money - then cancelled order”

Written on: 23/06/2014

On behalf of the business I work for, I ordered two football kits under two order references as part of a competition incentive on 10 June 2014. The next day, I received emails advising that following security checks, my orders were cancelled. When I called customer services, I was advised it was due to our Kitbag account name not matching the name on the Paypal account and told to change the name on the account. OK, fair enough, I appreciate them combating potential fraud. The next day, I… Read Full Review

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★☆☆☆☆

“Absolutely dreadful customer service”

Written on: 19/06/2014 by Johnno46 (1 review written)

If I could possibly give no stars i would, sent off for a Germany World Cup shirt as a present for my son, paid by paypal & sent to his address, a week later i phoned customer services only to be told that my order had been cancelled & i should have received an email (nothing) was told that order had been cancelled by security team, I then asked for a refund to which i was granted, i received an email as follows Please find below confirmation of the refund processed today. Refund Details… Read Full Review

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★☆☆☆☆

“Awful Experience”

Written on: 16/06/2014 by tomwood2804 (1 review written)

Ordered a football shirt through Kitbag as they seemed cheaper than competitors. However, the delivery was awful. The worst that i have ever experienced. After paying almost £5 for delivery you expect to get a good service. Firstly i did not get any order confirmation email so had to email Kitbag to ask if the order was successfully placed; this took 3 days for kitbag to respond. Then the actual delivery took 13 days! Emailed Kitbag several times to ask the status but did not get any response… Read Full Review

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★☆☆☆☆

“IMPOSSIBLE TO GET A REFUND! AWFUL QUALITY!”

Written on: 13/06/2014 by fwDunn235 (1 review written)

I ordered a shirt from Kitbag that never arrived, and it is near enough impossible to get a refund - they only respond to half their emails, and then when I filed a refund with Paypal said I wouldn't be able to get my refund until I closed the dispute. After closing the dispute, sure enough Kitbag haven't given me my refund. If you want a refund from this company don't listen to them, just claim through Paypal. I also ordered a second shirt that arrived faulty, but don't want to order a… Read Full Review

Agm1983's Comment

Written on: 19/06/2014

Did you ever get your refund? I'm in the same boat as you.

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★☆☆☆☆

“Absolutely dreadful company”

Written on: 12/06/2014 by Cehegin (1 review written)

I started ordering a Real Madrid shirt in February 2014. Due to my living in Spain my credit card wasn't accepted ( no problems with any other Company in 10 years!) Eventually I transferred money to their bank account. In MAY 2014 the shirt arrived-WRONG SHIRT. I demanded a refund & held onto the incorrect shirt until received. I paid £71.99 and received only £12.95 refund with no explanation.I have been in constant correspondence with 1 particular person at Customer services who is now on… Read Full Review

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★☆☆☆☆

“Disappointing !!”

Written on: 10/06/2014 by MessiahAllen (1 review written)

Ordered & PAID for a shirt with name, number, league patch & back of shirt sponsor only to have shirt arrive after 3 weeks with paid badging missing. Contacted customer service via email numerous times providing breakdown of charges & invoice only to have them refuse to admit fault. Complete and utter disregard for customer service even when I attempted to reach an amicable solution, NEVER AGAIN !!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 03/06/2014 by Michaela81 (1 review written)

I have ordered adidas sunglasses and after 13 working days i still havent got them... They dont anwser to customer support and the courier ref. number is wrong. I dont recommend buying at kitbag… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/05/2014 by Bennettvq119 (1 review written)

First I bought and Everton shirt and they printed the wrong number. Sine i live in Norway I have to pay custom taxes when I got the kit to Norway. So when they shipped the item with I said it was important that they mark it has a resend since the custom taxes already had been payed once. They did'nt and it cost 24 extra pounds. Then I orderd two rain jackets, I was a little bit quick and it was shipped to my old adress. I contacted Kitbag and then they said that it could take 28 days before… Read Full Review

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★☆☆☆☆

“ordered items not in stock”

Written on: 02/05/2014 by NathenAlvarez (1 review written)

TERRIBLE - brought and paid some running trainers from kitbag only to find out 48hrs later that they were not in stock. rang customer service who told me there is nothing they can do. could only offer a refund which arrived back in my account 3 days later. site was still saying in stock a week later. suggest do your research if they is something you want from kitbag - WRONG..!!… Read Full Review

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★☆☆☆☆

“Tried to charge more money”

Written on: 21/03/2014 by 292Greer (1 review written)

My order was 70 pounds but on checkout (by credit card) i saw that they want to charge 76 pounds. I asked them but they didn't confirm, sent just a nonsense letter to me. As i've read on few forums it's not a mistake. After getting my question - they cancelled my order. Don't buy from them… Read Full Review

By Kitbag.com

Written on: 02/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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Jmousewei's Comment

Written on: 20/06/2014

I also had bad experience with kitbag.com. I successfully paid my order through a gateway by the order status on kitbag showed 'failed'. I contacted with the customer service via email as I am living in a foreign country outside UK, but I only received an auto-reply email. They promised to reply my enquiry within 48 working hours but I didn't heard about anything after 2 days. I sent them 2 emails and then they cancelled my order for no reason, then I had to send other 2 emails to them. I felt very annoying. Never shop with them!

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★☆☆☆☆

“They took my money and cancelled my order”

Written on: 22/02/2014 by Sulaimankaa (1 review written)

I have ordered from they a foot ball jersey which I already paid for it and waiting for the order status and 2 days later I have received an email which says that my order has been cancelled because my address on credit card doesn't match my shipping address and it's been 2 days and I'm still waiting for refunding my money !! What should I do ?… Read Full Review

By Kitbag.com

Written on: 25/02/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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