Kitbag Reviews - www.kitbag.com

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Latest Reviews

★☆☆☆☆

“Crooked Badge Cannot Return”

Written on: 13/08/2014 by bolcerek (1 review written)

Received Messi WC Jersey after a month of waiting. The badge across the top was crooked so I contacted customer service. I sent images, and asked to return the jersey. They told me that they did not think it was crooked, only 3 MM but on a small badge it is a lot. Then they said it was not their printing but came from their supplier so they did not make a mistake and the "manager" did not think it was enough for a return and told me they would not cover shipping. They offered a 10% discount… Read Full Review

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★☆☆☆☆

“Kitbag admits to below standard customization, yet...”

Written on: 07/07/2014 by Rayann235 (1 review written)

My jersey arrived 5/31, its now 7/4 I sent them numerous pics of the poor customization, yet customer service reps stated that they never received, after several emails. Kitbag seems to avoid email questions and inquiries hoping the customer finally gives up. As requested, I attached my pics for a third time showing the poor customization on the Barcelona A.Iniesta Home jersey. My photos clearly displayed the number as bubbled and peeling. The transfer also looked to be pulling on the… Read Full Review

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★☆☆☆☆

“ORDER STATUS PICKED FOR TEN DAYS NO REPLY!!!”

Written on: 05/07/2014 by TAILEND (1 review written)

I recently ordered an Argentina shirt and socks,ten days have passed since I've been charged and the order has not been dispatched and status is 'picked'. I have emailed then twice three days ago and even messaged them on Facebook to receive no reply. Awful service and if there is no response or delivery soon I shall demand a refund. DO NOT BUY FROM THEM!!!!! USE THE MANUFACTURER SITE INSTEAD… Read Full Review

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★☆☆☆☆

“My Items never come and money refund never arrived”

Written on: 05/07/2014 by htRomero141 (1 review written)

I've tried to order few items from KitBag since May 2014, KitBag said that for international shipping I should wait max. 20 days, but till now July 6, 2014 my items never arrived. I asked KitBag for money refund in June 25, they said they will refund it within 3 days, . but again until now, nothing is happening. I've been several time send emails to Kitbag cust.service, but no reply...Called their cust. service also no succeed..I dont know what else to do. My oreder BAR-35834698 - Email Ref… Read Full Review

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★☆☆☆☆

“They took our money - then cancelled order”

Written on: 23/06/2014

On behalf of the business I work for, I ordered two football kits under two order references as part of a competition incentive on 10 June 2014. The next day, I received emails advising that following security checks, my orders were cancelled. When I called customer services, I was advised it was due to our Kitbag account name not matching the name on the Paypal account and told to change the name on the account. OK, fair enough, I appreciate them combating potential fraud. The next day, I… Read Full Review

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★★★★☆

“Not sure what to expect, ended up a happy customer.”

Written on: 23/06/2014 by GiovanniLeslie311 (1 review written)

ust wanted to write this review as there seems to be a mixed bag of positive and negitive reviews about Kitbag on scattered around on the internet. This was my first time ordering from Kitbag, so I wasn't sure what to expect, especially after reading the reviews already up. My order contained two football jerseys. Here are some pros and cons I've experienced: Pros: • As an England fan on the wrong side of the Atlantic (in the US), it is nearly impossible to get fan gear here, so I turned… Read Full Review

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★☆☆☆☆

“Absolutely dreadful customer service”

Written on: 19/06/2014 by Johnno46 (1 review written)

If I could possibly give no stars i would, sent off for a Germany World Cup shirt as a present for my son, paid by paypal & sent to his address, a week later i phoned customer services only to be told that my order had been cancelled & i should have received an email (nothing) was told that order had been cancelled by security team, I then asked for a refund to which i was granted, i received an email as follows Please find below confirmation of the refund processed today. Refund Details… Read Full Review

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★★★★★

“Cannot understand the negative reviews”

Written on: 18/06/2014 by 1971Timmons (1 review written)

Bought a football shirt and jacket paid for next day delivery came on time good quality. I was a bit worried because after i bought i checked out reviews for this site alarm bell rang straight away. But the service i received was absolutely great they even have a tracking system for the goods ordered. Overall brilliant service great product and im seriously baffled by some of these reviews. … Read Full Review

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★☆☆☆☆

“Awful Experience”

Written on: 16/06/2014 by tomwood2804 (1 review written)

Ordered a football shirt through Kitbag as they seemed cheaper than competitors. However, the delivery was awful. The worst that i have ever experienced. After paying almost £5 for delivery you expect to get a good service. Firstly i did not get any order confirmation email so had to email Kitbag to ask if the order was successfully placed; this took 3 days for kitbag to respond. Then the actual delivery took 13 days! Emailed Kitbag several times to ask the status but did not get any response… Read Full Review

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★☆☆☆☆

“IMPOSSIBLE TO GET A REFUND! AWFUL QUALITY!”

Written on: 13/06/2014 by fwDunn235 (1 review written)

I ordered a shirt from Kitbag that never arrived, and it is near enough impossible to get a refund - they only respond to half their emails, and then when I filed a refund with Paypal said I wouldn't be able to get my refund until I closed the dispute. After closing the dispute, sure enough Kitbag haven't given me my refund. If you want a refund from this company don't listen to them, just claim through Paypal. I also ordered a second shirt that arrived faulty, but don't want to order a… Read Full Review

Agm1983's Comment

Written on: 19/06/2014

Did you ever get your refund? I'm in the same boat as you.

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★☆☆☆☆

“Absolutely dreadful company”

Written on: 12/06/2014 by Cehegin (1 review written)

I started ordering a Real Madrid shirt in February 2014. Due to my living in Spain my credit card wasn't accepted ( no problems with any other Company in 10 years!) Eventually I transferred money to their bank account. In MAY 2014 the shirt arrived-WRONG SHIRT. I demanded a refund & held onto the incorrect shirt until received. I paid £71.99 and received only £12.95 refund with no explanation.I have been in constant correspondence with 1 particular person at Customer services who is now on… Read Full Review

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★☆☆☆☆

“Disappointing !!”

Written on: 10/06/2014 by MessiahAllen (1 review written)

Ordered & PAID for a shirt with name, number, league patch & back of shirt sponsor only to have shirt arrive after 3 weeks with paid badging missing. Contacted customer service via email numerous times providing breakdown of charges & invoice only to have them refuse to admit fault. Complete and utter disregard for customer service even when I attempted to reach an amicable solution, NEVER AGAIN !!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 03/06/2014 by Michaela81 (1 review written)

I have ordered adidas sunglasses and after 13 working days i still havent got them... They dont anwser to customer support and the courier ref. number is wrong. I dont recommend buying at kitbag… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 18/05/2014 by Bennettvq119 (1 review written)

First I bought and Everton shirt and they printed the wrong number. Sine i live in Norway I have to pay custom taxes when I got the kit to Norway. So when they shipped the item with I said it was important that they mark it has a resend since the custom taxes already had been payed once. They did'nt and it cost 24 extra pounds. Then I orderd two rain jackets, I was a little bit quick and it was shipped to my old adress. I contacted Kitbag and then they said that it could take 28 days before… Read Full Review

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★☆☆☆☆

“ordered items not in stock”

Written on: 02/05/2014 by NathenAlvarez (1 review written)

TERRIBLE - brought and paid some running trainers from kitbag only to find out 48hrs later that they were not in stock. rang customer service who told me there is nothing they can do. could only offer a refund which arrived back in my account 3 days later. site was still saying in stock a week later. suggest do your research if they is something you want from kitbag - WRONG..!!… Read Full Review

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★★★☆☆

“Not too bad!”

Written on: 08/04/2014 by Lucas2013 (1 review written)

It is an impressive feature too offer Free International Shipping on orders over 50 pounds. I made my order and a few days later they got back to me telling me that one of the items I ordered was out of stock. Luckily it wasn't the most important item, but I was still a bit disappointed. Also it took them around 5 day just dispatch my items. I think this is a bit lazy too. Other than that I would actually use them again!… Read Full Review

By Kitbag.com

Written on: 14/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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By Kitbag.com

Written on: 25/04/2014

Hi

Thank you for taking the time to give us your feedback. Hope you visit us again soon.

Thanks,

Kitbag

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★☆☆☆☆

“Tried to charge more money”

Written on: 21/03/2014 by 292Greer (1 review written)

My order was 70 pounds but on checkout (by credit card) i saw that they want to charge 76 pounds. I asked them but they didn't confirm, sent just a nonsense letter to me. As i've read on few forums it's not a mistake. After getting my question - they cancelled my order. Don't buy from them… Read Full Review

By Kitbag.com

Written on: 02/04/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks Kitbag

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Jmousewei's Comment

Written on: 20/06/2014

I also had bad experience with kitbag.com. I successfully paid my order through a gateway by the order status on kitbag showed 'failed'. I contacted with the customer service via email as I am living in a foreign country outside UK, but I only received an auto-reply email. They promised to reply my enquiry within 48 working hours but I didn't heard about anything after 2 days. I sent them 2 emails and then they cancelled my order for no reason, then I had to send other 2 emails to them. I felt very annoying. Never shop with them!

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★☆☆☆☆

“They took my money and cancelled my order”

Written on: 22/02/2014 by Sulaimankaa (1 review written)

I have ordered from they a foot ball jersey which I already paid for it and waiting for the order status and 2 days later I have received an email which says that my order has been cancelled because my address on credit card doesn't match my shipping address and it's been 2 days and I'm still waiting for refunding my money !! What should I do ?… Read Full Review

By Kitbag.com

Written on: 25/02/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“no chance of returning an item as faulty!!!!”

Written on: 22/02/2014

Ok so I bought the Adidas adipure 360 training shoe, when they arrived I was unhappy at the quality as the laces were odd looking by this I mean they did not align on each shoe the same. So I wanted to return these as I believed they were faulty. ... but when I called to ask about this I was asked to send a picture, fair enough , so I did this. Ni reply so I called. .. they finally got bk to me stating I was mistaken? ?? And said they are meant to look like this! Really.... I stated that the… Read Full Review

By Kitbag.com

Written on: 25/02/2014

Hi

We are sorry to hear about the service you have received. If you can please provide your order number we can look into the issues and rectify them for you.

Thanks

Kitbag

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★☆☆☆☆

“Super BAD service”

Written on: 07/02/2014

I used to rated Kitbag among the best online retailers and had been a loyal customer since 2010 until today. I had ordered few items (Order 30365472) from them and was dispatched on 19 Dec 2013. Unfortunately, my parcel didn't arrived and I had to wait 17 working days before lodging on the missing parcel (public holidays were on 25&26 December and 1 Jan). Unfortunately, I was not able to lodge on the missing parcel on 20 January 2014 (assuming 17 working days has passed) as I was outstation to… Read Full Review

By Kitbag.com

Written on: 07/02/2014

Hi,

I have sent you an email to the email address we have regsitered for you on your order, please could you respond to this email and we can have this resolved for you.

Thanks,

Kitbag

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Firdauszakaria's Comment

Written on: 12/03/2014

Problem solved, thank you Kitbag esp Lyndsay for being such helpful in addressing my problem. Faith in Kitbag has been restored.

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