Kitbag Reviews - www.kitbag.com

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Latest Reviews

★☆☆☆☆

“Would give 0 stars is possible. MISSOLD a shirt and 5...”

Written on: 09/05/2016 by charlotte_h91 (1 review written)

I ordered a Leeds United Retro shirt and the shirt that arrived was not the shirt they advertise on its website! I wanted one with the admiral badges on which was the authenticate retro design, the one on the site clearly shows the admiral badge, yet the one I have received is a rubbish replica without the admiral badge anywhere on the shirt! I find this appalling that a company of this size can misrepresent an item and not seem to care! I rang customers services straight away who advised me to… Read Full Review

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★★☆☆☆

“Fast shipping within the UK, terrible product.”

Written on: 20/12/2015 by rlSkinner5 (1 review written)

I ordered one of Real Madrid's kit with all three badges and was pleased when it came on the due date. It was a gift for my boyfriend and I was really excited for him to wear it. My excitement quickly turned to embarrassment when he was about to try it on, as we realized that all three badges were not put on properly and were already peeling off, despite the fact that we literally just took it out of the bag. I am so disappointed in this service, especially since I had to pay extra for them to… Read Full Review

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★★★★☆

“Good service”

Written on: 17/12/2015 by FrancesFraser (1 review written)

Received my order within two days of ordering really pleased with product and such prompt service… Read Full Review

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★☆☆☆☆

“Pathetic Service”

Written on: 14/11/2015 by Victor428 (1 review written)

Website would not take my order. Tried to have them arrange a PayPal invoice for the order and they refused. I understand they don't usually invoice, but considering that their site was playing up it should be their responsibility to try and help the customer - instead I just got a load of generic information about how they run their site, none of which accounted for the fact that errors with their site was the whole reason I was having to request an alternative ordering method. After stuffing… Read Full Review

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★☆☆☆☆

“Kitbag.com - DO NOT USE”

Written on: 06/09/2015 by Wrigley140770 (1 review written)

How on earth does this company (Kitbag) still remain in business. I ordered a training top for my daughter, and paid £5.95 for express delivery. I should have received my order the following day. Anyway, fast forward 4 days later, and I'm still here waiting for my delivery. The reason given by Kitbag; the delivery driver at Hermes, who are their courier, has been off on holiday - seriously you couldn't make it up. I've asked for a refund of my delivery charge, and having waited for 3 days for… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 10/08/2015 by ruthnewport (1 review written)

AVOID LIKE THE PLAGUE!! ordered off this company a month ago and still have not received goods! Got a wonderful email saying how they had cancelled my order due to it being out of stock... why couldn't they have told me this at the start! I have sent them about 30 emails and they fobed me off in all of them! They send you automated responses until you send them about 3 emails begging for an intelligent response. I could have made the shirt myself by now!… Read Full Review

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★☆☆☆☆

“ not to be trusted ever!”

Written on: 06/03/2015 by vePhillips375 (1 review written)

Ordered a Real Madrid Home shirt 2014/15 Long Sleeve Size L with "La Decima 10"to be printed on the back via Real Madrid shop. Received almost 3 months later a UK 13-14Y size with short sleeves delivered from Kitbag Uk! Totally shameless how people do business!… Read Full Review

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★☆☆☆☆

“worst online retailer ever”

Written on: 05/03/2015 by sashaankh (0 reviews written)

Orderd a pair of football boots On 10th February still haven't got them. Seriously annoyed. Order number 48354754… Read Full Review

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★☆☆☆☆

“Cheater company”

Written on: 28/01/2015 by Lewisbm292 (1 review written)

I ordered a running jacket last christmas and my experience has been horrible...i just had a bunch of problems..first the order didnt came through..i ordered again and the item was wrong...i sent it back..after a week they didnt informed that they had received it right...and of course no sign of refund...also they recomend delivered recorded...i paid for it..and neither refund the shipping cost...i been a month asking for everything....worst customer service ever...11 emails i sent and im still… Read Full Review

Kitbag.com's Comment

Written on: 29/01/2015

Hi
We are sorry to hear about the service you have received. Please can you provide us with your order number an a customer service advisor will contact you shortly to look into the issues and rectify them for you.
Thanks
Kitbag

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★☆☆☆☆

“not to be used”

Written on: 24/12/2014 by Cameron204 (1 review written)

Ordered a personalised shirt for Christmas. Came in good time, but wrong size -sent adult size instead of child- and wrong personalisation. Has to go to the trouble of going to the post office to return it and we were guaranteed our replacement in time for Christmas. 23rd December arrived and do did an email informing us of no stock. Thanks for nothing Kitbag. A disgrace. Customer service was ok but why did your website confirm stock when no stock?… Read Full Review

Kitbag.com's Comment

Written on: 12/01/2015

Hi
We are sorry to hear about the service you have received. Please can you provide us with your order number an a customer service advisor will contact you shortly to look into the issues and rectify them for you.
Thanks
Kitbag

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★☆☆☆☆

“Not at all helpfull”

Written on: 18/12/2014 by SimonGrenshaw (2 reviews written)

After 35 years of buying and wearing Nike Pegasus Trainers without a problem, I had a duff pair that had obviously not been glued correctly. Only one of them had the sole come away from the upper. Kitbag however deem that there is no fault. I have only been wearing this pair for three months! I will be taking the matter further as it is obvious that there is a fault… Read Full Review

Kitbag.com's Response to SimonGrenshaw's Review

Written on: 12/01/2015

Hi
We are sorry to hear about the service you have received. Please can you provide us with your order number an a customer service advisor will contact you shortly to look into the issues and rectify them for you.
Thanks
Kitbag

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★★☆☆☆

“Disappointed”

Written on: 18/12/2014 by Mekhid195 (1 review written)

Sent for Real Madrid shirt aged 12 years with pepe 3 to be printed on the back, had email confirming my order. It has come with a plain back no pepe 3 and shirt bit on the small size, too late to send back as it's Xmas present… Read Full Review

Kitbag.com's Comment

Written on: 12/01/2015

Hi
We are sorry to hear about the service you have received. Please can you provide us with your order number an a customer service advisor will contact you shortly to look into the issues and rectify them for you.
Thanks
Kitbag

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★★★★★

“EXCELLENT SERVICE”

Written on: 08/12/2014 by GillianBeck (1 review written)

We ordered the full Real Madrid for our grandsons birthday. Two days after we prdered We ordered the full Real Madrid kit for our grandson's birthday. Two days after the order we received a dispatch notification and 5 days later it arrived. The kit was as specified and our grandson loves it - excellent service. … Read Full Review

Kitbag.com's Comment

Written on: 12/01/2015

Hi
Thank you for taking the time to give us your feedback. Hope you visit us again soon.
Thanks
Kitbag

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★★★★★

“excellent! ”

Written on: 06/12/2014 by QuintinPage (1 review written)

ordered items and arrived within two days!! excellent customer service..couldn't ask for more! recommended!… Read Full Review

Kitbag.com's Comment

Written on: 12/01/2015

Hi
Thank you for taking the time to give us your feedback. Hope you visit us again soon.
Thanks
Kitbag

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★★☆☆☆

“Manchester City home shirt”

Written on: 28/11/2014

Ordered my son a mcfc home shirt with personalised printing for his 21st birthday as a surprise and at £72.00 thought it was a lot of money but it was his 21st birthday we were going away for it ordered in plenty of time when I came to wrap this were it had been printed the badge on the front was imprinted on the back as a big shiney imprint so got in touch with customer service by email and explained the situation and all they replied was please return at my expense and it would be… Read Full Review

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★☆☆☆☆

“Postage on 2 separate orders”

Written on: 28/11/2014 by Danoliver (1 review written)

I ordered a pair of football shorts and upon checkout, found the postage to be £4.50. I felt this was very expensive but placed my order. I then found the socks for kit on Kitbag, ordered them on a separate order, and again, £4.50 postage. I contacted Kitbag immediately to ask for a refund of £4.50 and to put both orders in the same bag. They refused. I sent 3 separate emails asking them to use some common sense and put both orders in one bag. Each time I got exactly the same email -… Read Full Review

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★★★★☆

“Excellent service depending on who yo deal with”

Written on: 23/11/2014 by Sagey450 (1 review written)

Bought a new football shirt at great expense as a present for Christmas only to find it was not the size stated when ordering. After an initial call to customer services who tried to lay blame at my door, I eventually got to communicate via email to someone higher up in the department who was very helpful and sent a new shirt in the correct size without any issues… Read Full Review

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★☆☆☆☆

“never received item; customer care do”

Written on: 15/11/2014 by BecKer86 (1 review written)

Altough they have said that they would contact me, they have not done anything... I keep on waiting for some information about my lost order… Read Full Review

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★☆☆☆☆

“WHAT ARE THE RYDER CUP TEAM DOING APPOINTING THIS SHOWER?”

Written on: 23/10/2014

I ordered a sweater and cap after the Ryder Cup. I phoned them first to check the spec then the goods arrived - different to the telephone conversation, Decided to send them back under distance selling regs for a refund. Sent them back via their couriers, Collect Plus, who couldn't find them! phoned Kitbag who said that the printed label had the wrong address - they must get round to changing it ! But it's my fault the item is lost bevause I am returning it. JUST AVOID THESE CHARLATANS… Read Full Review

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★☆☆☆☆

“Crooked Badge Cannot Return”

Written on: 13/08/2014 by bolcerek (1 review written)

Received Messi WC Jersey after a month of waiting. The badge across the top was crooked so I contacted customer service. I sent images, and asked to return the jersey. They told me that they did not think it was crooked, only 3 MM but on a small badge it is a lot. Then they said it was not their printing but came from their supplier so they did not make a mistake and the "manager" did not think it was enough for a return and told me they would not cover shipping. They offered a 10% discount… Read Full Review

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