Kitbag Reviews - www.kitbag.com

★★☆☆☆
2.1 / 5
29.4% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Kitbag - www.kitbag.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Disappointed”

Written on: 18/12/2014 by Mekhid195 (1 review written)

Sent for Real Madrid shirt aged 12 years with pepe 3 to be printed on the back, had email confirming my order. It has come with a plain back no pepe 3 and shirt bit on the small size, too late to send back as it's Xmas present… Read Full Review

Report this review
★★★★★

“EXCELLENT SERVICE”

Written on: 08/12/2014 by GillianBeck (1 review written)

We ordered the full Real Madrid for our grandsons birthday. Two days after we prdered We ordered the full Real Madrid kit for our grandson's birthday. Two days after the order we received a dispatch notification and 5 days later it arrived. The kit was as specified and our grandson loves it - excellent service. … Read Full Review

Report this review
★★★★★

“excellent! ”

Written on: 06/12/2014 by QuintinPage (1 review written)

ordered items and arrived within two days!! excellent customer service..couldn't ask for more! recommended!… Read Full Review

Report this review
★★☆☆☆

“Manchester City home shirt”

Written on: 28/11/2014

Ordered my son a mcfc home shirt with personalised printing for his 21st birthday as a surprise and at £72.00 thought it was a lot of money but it was his 21st birthday we were going away for it ordered in plenty of time when I came to wrap this were it had been printed the badge on the front was imprinted on the back as a big shiney imprint so got in touch with customer service by email and explained the situation and all they replied was please return at my expense and it would be… Read Full Review

Report this review
★☆☆☆☆

“Postage on 2 separate orders”

Written on: 28/11/2014 by Danoliver (1 review written)

I ordered a pair of football shorts and upon checkout, found the postage to be £4.50. I felt this was very expensive but placed my order. I then found the socks for kit on Kitbag, ordered them on a separate order, and again, £4.50 postage. I contacted Kitbag immediately to ask for a refund of £4.50 and to put both orders in the same bag. They refused. I sent 3 separate emails asking them to use some common sense and put both orders in one bag. Each time I got exactly the same email -… Read Full Review

Report this review
★★★★☆

“Excellent service depending on who yo deal with”

Written on: 23/11/2014 by Sagey450 (1 review written)

Bought a new football shirt at great expense as a present for Christmas only to find it was not the size stated when ordering. After an initial call to customer services who tried to lay blame at my door, I eventually got to communicate via email to someone higher up in the department who was very helpful and sent a new shirt in the correct size without any issues… Read Full Review

Report this review
★☆☆☆☆

“never received item; customer care do”

Written on: 15/11/2014 by BecKer86 (1 review written)

Altough they have said that they would contact me, they have not done anything... I keep on waiting for some information about my lost order… Read Full Review

Report this review
★☆☆☆☆

“WHAT ARE THE RYDER CUP TEAM DOING APPOINTING THIS SHOWER?”

Written on: 23/10/2014

I ordered a sweater and cap after the Ryder Cup. I phoned them first to check the spec then the goods arrived - different to the telephone conversation, Decided to send them back under distance selling regs for a refund. Sent them back via their couriers, Collect Plus, who couldn't find them! phoned Kitbag who said that the printed label had the wrong address - they must get round to changing it ! But it's my fault the item is lost bevause I am returning it. JUST AVOID THESE CHARLATANS… Read Full Review

Report this review
★☆☆☆☆

“Crooked Badge Cannot Return”

Written on: 13/08/2014 by bolcerek (1 review written)

Received Messi WC Jersey after a month of waiting. The badge across the top was crooked so I contacted customer service. I sent images, and asked to return the jersey. They told me that they did not think it was crooked, only 3 MM but on a small badge it is a lot. Then they said it was not their printing but came from their supplier so they did not make a mistake and the "manager" did not think it was enough for a return and told me they would not cover shipping. They offered a 10% discount… Read Full Review

Report this review
★☆☆☆☆

“Kitbag admits to below standard customization, yet...”

Written on: 07/07/2014 by Rayann235 (1 review written)

My jersey arrived 5/31, its now 7/4 I sent them numerous pics of the poor customization, yet customer service reps stated that they never received, after several emails. Kitbag seems to avoid email questions and inquiries hoping the customer finally gives up. As requested, I attached my pics for a third time showing the poor customization on the Barcelona A.Iniesta Home jersey. My photos clearly displayed the number as bubbled and peeling. The transfer also looked to be pulling on the… Read Full Review

Report this review
★☆☆☆☆

“ORDER STATUS PICKED FOR TEN DAYS NO REPLY!!!”

Written on: 05/07/2014 by TAILEND (1 review written)

I recently ordered an Argentina shirt and socks,ten days have passed since I've been charged and the order has not been dispatched and status is 'picked'. I have emailed then twice three days ago and even messaged them on Facebook to receive no reply. Awful service and if there is no response or delivery soon I shall demand a refund. DO NOT BUY FROM THEM!!!!! USE THE MANUFACTURER SITE INSTEAD… Read Full Review

Report this review
★☆☆☆☆

“My Items never come and money refund never arrived”

Written on: 05/07/2014 by htRomero141 (1 review written)

I've tried to order few items from KitBag since May 2014, KitBag said that for international shipping I should wait max. 20 days, but till now July 6, 2014 my items never arrived. I asked KitBag for money refund in June 25, they said they will refund it within 3 days, . but again until now, nothing is happening. I've been several time send emails to Kitbag cust.service, but no reply...Called their cust. service also no succeed..I dont know what else to do. My oreder BAR-35834698 - Email Ref… Read Full Review

Report this review
★☆☆☆☆

“They took our money - then cancelled order”

Written on: 23/06/2014

On behalf of the business I work for, I ordered two football kits under two order references as part of a competition incentive on 10 June 2014. The next day, I received emails advising that following security checks, my orders were cancelled. When I called customer services, I was advised it was due to our Kitbag account name not matching the name on the Paypal account and told to change the name on the account. OK, fair enough, I appreciate them combating potential fraud. The next day, I… Read Full Review

Report this review
★★★★☆

“Not sure what to expect, ended up a happy customer.”

Written on: 23/06/2014 by GiovanniLeslie311 (1 review written)

ust wanted to write this review as there seems to be a mixed bag of positive and negitive reviews about Kitbag on scattered around on the internet. This was my first time ordering from Kitbag, so I wasn't sure what to expect, especially after reading the reviews already up. My order contained two football jerseys. Here are some pros and cons I've experienced: Pros: • As an England fan on the wrong side of the Atlantic (in the US), it is nearly impossible to get fan gear here, so I turned… Read Full Review

Report this review
★☆☆☆☆

“Absolutely dreadful customer service”

Written on: 19/06/2014 by Johnno46 (1 review written)

If I could possibly give no stars i would, sent off for a Germany World Cup shirt as a present for my son, paid by paypal & sent to his address, a week later i phoned customer services only to be told that my order had been cancelled & i should have received an email (nothing) was told that order had been cancelled by security team, I then asked for a refund to which i was granted, i received an email as follows Please find below confirmation of the refund processed today. Refund Details… Read Full Review

Report this review
★★★★★

“Cannot understand the negative reviews”

Written on: 18/06/2014 by 1971Timmons (1 review written)

Bought a football shirt and jacket paid for next day delivery came on time good quality. I was a bit worried because after i bought i checked out reviews for this site alarm bell rang straight away. But the service i received was absolutely great they even have a tracking system for the goods ordered. Overall brilliant service great product and im seriously baffled by some of these reviews. … Read Full Review

Report this review
★☆☆☆☆

“Awful Experience”

Written on: 16/06/2014 by tomwood2804 (1 review written)

Ordered a football shirt through Kitbag as they seemed cheaper than competitors. However, the delivery was awful. The worst that i have ever experienced. After paying almost £5 for delivery you expect to get a good service. Firstly i did not get any order confirmation email so had to email Kitbag to ask if the order was successfully placed; this took 3 days for kitbag to respond. Then the actual delivery took 13 days! Emailed Kitbag several times to ask the status but did not get any response… Read Full Review

Report this review
★☆☆☆☆

“IMPOSSIBLE TO GET A REFUND! AWFUL QUALITY!”

Written on: 13/06/2014 by fwDunn235 (1 review written)

I ordered a shirt from Kitbag that never arrived, and it is near enough impossible to get a refund - they only respond to half their emails, and then when I filed a refund with Paypal said I wouldn't be able to get my refund until I closed the dispute. After closing the dispute, sure enough Kitbag haven't given me my refund. If you want a refund from this company don't listen to them, just claim through Paypal. I also ordered a second shirt that arrived faulty, but don't want to order a… Read Full Review

Agm1983's Comment

Written on: 19/06/2014

Did you ever get your refund? I'm in the same boat as you.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Absolutely dreadful company”

Written on: 12/06/2014 by Cehegin (1 review written)

I started ordering a Real Madrid shirt in February 2014. Due to my living in Spain my credit card wasn't accepted ( no problems with any other Company in 10 years!) Eventually I transferred money to their bank account. In MAY 2014 the shirt arrived-WRONG SHIRT. I demanded a refund & held onto the incorrect shirt until received. I paid £71.99 and received only £12.95 refund with no explanation.I have been in constant correspondence with 1 particular person at Customer services who is now on… Read Full Review

Report this review
★☆☆☆☆

“Disappointing !!”

Written on: 10/06/2014 by MessiahAllen (1 review written)

Ordered & PAID for a shirt with name, number, league patch & back of shirt sponsor only to have shirt arrive after 3 weeks with paid badging missing. Contacted customer service via email numerous times providing breakdown of charges & invoice only to have them refuse to admit fault. Complete and utter disregard for customer service even when I attempted to reach an amicable solution, NEVER AGAIN !!… Read Full Review

Report this review
overview