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| Quality of website | 4.3/10   |
|---|---|
| Value for Money | 4.3/10 |
| Overall rating | 1.5/10 |
Full review by
kingellesar
on 20th May 2008
User Rating : 0
Respect :
0
Good Points: None?
Bad Points: Poor customer service, cheap quality (seriously, pay the little extra if you want something).
General comments: Poor customer service, ordered the new Spurs shirt day before it was meant to come out. Received it 1 week and 2 days later, with loose threads, and part of the lettering on the back of the shirt not stuck down. Their customer support is poor as well, they got my first name wrong in an email, and it took them 4 days to ring me up, despite me sending two emails complaining.
kingellesar's review and ratings | 85 words
Review by
bazxy
on 8th Apr 2008
User Rating : 0
Respect :
0
I had bad shoping experience at kitbag.com I was overcharged, part of my order was canceled, customer service was useless. I will never deal with tem again. Unreliable service, items out of stock, overcharges, bad attitude of the customer service
bazxy's full review | 41 words
Review by
bendebt
on 24th Feb 2008
User Rating : 6
Respect :
0
Kitbag is ok and is cheap, however they seem to have problems with the deliveries. But I still like them.
bendebt's full review | 29 words
Review by
galaxyfan07
on 29th Aug 2007
User Rating : 0
Respect :
0
I bought a football shirt for my son and despite being promised delivery within 2 days, 3 weeks later I was still waiting. Absolutely disgusted with Kitbag and the attitude of their staff, which did nothing to help the issue. Even cancelling the order was a problem. Will not be back!
galaxyfan07's full review | 58 words
Review by
rwinger20
on 19th Jun 2007
User Rating : 2
Respect :
0
I've used Kitbag for football boots before, twice in fact. The first time was very good, but the second time was not so good (they messed up on embroidery, so I had to return them).
This time it was just AWFUL.
I ordered a pair of Umbro X Boot 3 boots (at a no small price of 84 pounds), and after 4 days it was still being 'picked in the warehouse'. I had been told that it would take a maximum 3 days to be embroidered and dispatched. I sensed something was wrong, so I called customer ...
rwinger20's full review | 258 words
Review by
hillcrest
on 21st Feb 2007
User Rating : 1
Respect :
0
I ordered a pair of trainers on the Monday that showed on the computer as being in stock, they took my money straight away and said that they were due to arrive in 3 days. I then had an email to confirm my order. On the Friday 4 days after placing the order I had another email stating that one or more of the goods I had ordered were out of stock (even though I only ordered one item) and they wouldn't be able to fulfil my order. When I tried to speak to someone on the phone, I could never get thr ...
hillcrest's full review | 159 words
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