Cinema Paradiso www.cinemaparadiso.co.uk Reviews

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★★☆☆☆
2.2 / 5
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Latest Reviews

★★★★★

“A satisfied customer!”

Written on: 16/07/2014 by Sue456 (1 review written)

I thought I'd add my own experience to the rather sorry tale of reviews here. I joined Cinema Paradiso at the end of 2011 after the collapse of OutNow Entertainment - I was actually a customer of their white label service for the Lidl discount supermarket chain, known as Lidl Movies. Since then, some two-and-a-half years ago, I've been very satisfied with Cinema Paradiso. The free trial went well and I joined on the 3 disc unlimited service and I've had several hundred discs from them. The… Read Full Review

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★☆☆☆☆

“Not legit”

Written on: 09/07/2014 by IzabellaHolden (1 review written)

We signed up for the two week trial and got to the credit card info... Put it in, and it just kept refreshing to asking for the info again and again... so far as we can tell they are storing our credit card info... (this is why we use a separate bank account for online transactions... easy to control money SUPPOSED to be going in and out they wont be taking a cent from us...) stay away... not legitimate... IDK where these people who are getting DVDs are saying they are getting them from when… Read Full Review

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★★★★☆

“It's all good”

Written on: 13/06/2014 by MaxwellSanders349 (1 review written)

Was previously with Amazon / Lovefilm but disliked their tax avoidance and general philosophy so switched to cinema paradiso. Much better front end to navigate and find decent films (instead of the usual dross) and in managing my account. So far, very swift delivery and return, discs all OK, I primarily rent blu-ray. I seriously have had no problems! Would recommend. I note most of the negative reviews appear to be from 2013 - maybe they have upped their game. … Read Full Review

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★★☆☆☆

“Honest Objective Review”

Written on: 09/04/2014 by MateoMacGregor (1 review written)

You know what they say "Never rust a review that is weighted towards either extreme of the scale" it's possibly written by an employee or competitor. I am a Genuine Online User, have been with Lovefilm/Amazon since 2008. I Also decided to join Cinemaparadiso, due to the 2-Month Embargo placed on certain titles on Lovefilm, in the vain hope I would receive All titles without any Studio-Contractual-Delays. Well I am pleased to report Lovefilm/Amazon are Consistently supplying 100% of… Read Full Review

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Rogermash's Comment

Written on: 17/06/2014

I've just switched from lovefilm by post to cinemaparadiso & i'm much happier with them.I've managed to track down some real obscure jems from the 30's & 40's that i just couldn't get via amazon.Since amazon took over lovefilm i'm not so keen.I prefered the old lovefilm setup.Yes C.P take longer but allow titles to move up & down a viewing list.Don't know if they show preference to premium subscribers but i'm on the x4 disc unlimited package & have had films quicker than lovefilm by post.Read a lot of bad reviews about them during 2013 & earlier & i only joined recently in may but love them so far.Maybe because i'm not after the latest blockbusters i've been lucky with my selections.

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★★★★☆

“asera”

Written on: 04/04/2014 by 431Hanna (1 review written)

Used to be a happy customer at Lovefilm until Amazon took over. Now i am a happy Cinema Paradiso customer. On monday i returned a film to Amazon and one to Cinema Paradiso. On wednesday i got 2 new films in the post from Cinema Paradiso, and Amazon send me a mail they got my films. No new films yet from Lovefilm/amazon. ALso the website from Cinema Paradiso is a lot better and easier to navigate than the Lovefilm one. And they pay taxes… Read Full Review

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★★★★★

“Why only 2/5 overall??”

Written on: 22/02/2014

Been with these over a year now following use of Blockbuster and LoveFILM and have to say that they are as good if not better than these other options. Top rated discs regularly sent out and if you manage your list and don't expect the number one to arrive every time you return what you have watched you should be satisfied. Had a problem once with one disc which was returned with no problems and customer service were very helpful. I have also used the holiday feature on the account when I… Read Full Review

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★★★★★

“Great selection of DVDs and excellent service”

Written on: 19/02/2014 by patrick_m (1 review written)

I really love the service. It's simple and easy to use and selection of DVDs is great. Films are sent quickly and it is a good value for money as I don't need to buy DVDs now. I had good experience with customer service so far as I needed to change the address when I moved house and it was really easy to change it. Keep up the good work!… Read Full Review

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★☆☆☆☆

“Sharp practices”

Written on: 05/01/2014

Sent out discs with the wrong subtitles and sent out others before I had returned the others knowing that it would be tight to return them in the trial period. Avoid unless you want to pay!… Read Full Review

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★★★★★

“Why all the bad reviews - they are great”

Written on: 26/11/2013

I was really concerned about switching DVD rental company having read all of the bad reviews on here, but I have nothing but praise so far. Been with Cinema Paradiso for just over 2 months now and have had no problems at all. DVD's are sent very quickly and seem to arrive back quickly too (quicker than lovefilm). Always been sent the DVD at the top of my list too. Really glad that I left Lovefilm now. They pushed me over the edge when they got rid of their PAYG package - couldn't bear to… Read Full Review

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★★★★★

“Good selection of DVDs and speedy delivery”

Written on: 07/11/2013 by ryan38 (1 review written)

I've been with Cinema Paradiso for a few months now and I haven't experienced any major issues so far. Selection of DVDs is really good and I usually receive them day or two after dispatch. I did have once issue with the scratched disc but this was replaced quickly and customer service was prompt with replay. Overall I would recommend the service… Read Full Review

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★☆☆☆☆

“Wish I had Never Started With Them”

Written on: 02/10/2013 by granby47 (1 review written)

I started with these people about 3 weeks ago, all went well to start with, but now, they don't send any DVD's but continue to take money, I have e-mailed them many many times, with no response. My advice is stay away, use any other comapany than these people, I did some checking on the internet, and found that the address of the holding company is a residental address, the PO Box on the web site relates to a Royal Mail sorting office, and there is no telephone number you can ring. … Read Full Review

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★☆☆☆☆

“Worst Ever ”

Written on: 15/09/2013

I was getting a bit tired of the expense of Loveflm and the fact they're so tied to Amazon they won't release DVDs for rental that they want to make you buy. So I signed up for a free trial with this mob 6 weeks ago. Not one disc has arrived. Emailed them three times over last three weeks- no response. Message on my account says I have to 're-activate my subscription' - i.e. trying to get me to pay upfront. I don't trust 'em and wouldn't have anything more to do with them, guess I'm stuck with… Read Full Review

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★★★★★

“Currently the best online DVD rental company”

Written on: 25/07/2013

Named by my favourite Italian film, CinemaParadiso.co.uk, is currently the best online DVD rental company in the UK in my opinion. I’ve been with them on and off since they started in 2003 and recently their service has improved so much with regards to delivery and availability of the discs that I simply had to share it on here after reading these reviews. Over the years I have enjoyed a huge variety of films on DVD and recently on Blu-Ray (my preferred format to watch on my Samsung TV… Read Full Review

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★☆☆☆☆

“SCAM”

Written on: 13/05/2013 by Onegiftedguy (2 reviews written)

I didn't receive any dvd's, and they still took my money. What a joke… Read Full Review

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Robertly's Response to Onegiftedguy's Review

Written on: 23/07/2013

If you believe that we are taking your money, please contact us and we will look into your issue.

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★☆☆☆☆

“Unfortunately Cinema Paradiso is an operation who are...”

Written on: 26/03/2013

Unfortunately Cinema Paradiso is an operation who are well known for delaying DVDs or otherwise manipulating customers in order to extend billing periods. Please avoid. In contrast, we have had reliable and acceptable service from Lovefilm, which makes them worth using instead… Read Full Review

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★☆☆☆☆

“Terrible Terrible Service”

Written on: 15/03/2013 by simevo (1 review written)

The selection of films offered are good, trying to have them delivered is the problem. I have had an endless list of issues with Cinema Paradiso, largely centered around their incompetence at delivering discs. Not surprisingly there was no issue during my month trial period, but once the payments started, so did the problems with them delivering discs. I have raised this with them on several occasions and i got a generic letter back to blame Royal Mail, dated 5 months ago to say there had… Read Full Review

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★★★★★

“Good Value and great for foreign films”

Written on: 10/02/2013 by KmanIslands (1 review written)

After spending 6 months in France, I was keen to continue watching French films in the UK so that my language skills didn't deteriorate too badly. I was initially a little put off after reading reviews on here, but after biting the bullet and going for it, (Other mainstream providers like Lovefilm have a godawful selection of foreign films, so it wasn't really an option), I'm glad to say that I'm a happy customer and have been blown away by their customer service as well. As I've had… Read Full Review

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★★★★★

“The best dvd and blu-ray rental company”

Written on: 13/01/2013

Cinema Paradiso definitely has the best selection of titles in the UK especially World Cinema. I have tried all services out there and I am sticking with Cinema Paradiso. For the last 4 years I have been using them, I’ve rented over 500 discs and have never experienced any problems. Sometimes their turn around was slow and I found out that it actually was the Royal Mail who was late delivering titles to them. I also agree with the people who left feedback on their website: "keep doing what… Read Full Review

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★☆☆☆☆

“Don't waste yout time”

Written on: 08/01/2013

I've actually used cinema paradiso for a while, range of films was good especially world cinema, turnaround was ok. Recently I got a free 12 month online subscription to Lovefilm so 3 months ago I tried to cancel my subscription with cinema paradiso. Lovefilm online has a terrible selection of films so in truth I probably would have gone back to cinema paradiso but definitely not now. It's been three months and they are still charging my account, each time they say I have not cancelled it. The… Read Full Review

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★☆☆☆☆

“Was a loyal customer, now will never use them again.”

Written on: 08/01/2013

I have been off and on a customer of Cinema Paradiso for well over 7 years and in the past found them to be a good service with quick turnaround times. After taking a year out to use Netflix I returned to Cinema Paradiso to catch up on some more recent releases and other titles unavailable on Netflix, and to be completely honest I was really shocked at how badly the service had deteriorated. Getting popular titles was a long wait, in the 2 months I was back with Cinema Paradiso I only managed… Read Full Review

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